An Evaluation of Facility Maintenance and Repair Strategies of Select Companies
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Air Force Institute of Technology AFIT Scholar Theses and Dissertations Student Graduate Works 9-2002 An Evaluation of Facility Maintenance and Repair Strategies of Select Companies Christopher L. Sharp Follow this and additional works at: https://scholar.afit.edu/etd Part of the Civil Engineering Commons Recommended Citation Sharp, Christopher L., "An Evaluation of Facility Maintenance and Repair Strategies of Select Companies" (2002). Theses and Dissertations. 4422. https://scholar.afit.edu/etd/4422 This Thesis is brought to you for free and open access by the Student Graduate Works at AFIT Scholar. It has been accepted for inclusion in Theses and Dissertations by an authorized administrator of AFIT Scholar. For more information, please contact [email protected]. AN EVALUATION OF FACILITY MAINTENANCE AND REPAIR STRATEGIES OF SELECT COMPANIES THESIS Christopher L. Sharp, Major, USAF AFIT/GEE/ENV/02-19 DEPARTMENT OF THE AIR FORCE AIR UNIVERSITY AIR FORCE INSTITUTE OF TECHNOLOGY Wright-Patterson Air Force Base, Ohio APPROVED FOR PUBLIC RELEASE; DISTRIBUTION UNLIMITED. Form Approved REPORT DOCUMENTATION PAGE OMB No. 074-0188 The public reporting burden for this collection of information is estimated to average 1 hour per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of the collection of information, including suggestions for reducing this burden to Department of Defense, Washington Headquarters Services, Directorate for Information Operations and Reports (0704-0188), 1215 Jefferson Davis Highway, Suite 1204, Arlington, VA 22202-4302. Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to an penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number. PLEASE DO NOT RETURN YOUR FORM TO THE ABOVE ADDRESS. 1. REPORT DATE (DD-MM-YYYY) 2. REPORT TYPE 3. DATES COVERED (From – To) 17-09-2002 Master’s Thesis Aug 1999 – Aug 2002 4. TITLE AND SUBTITLE 5a. CONTRACT NUMBER AN EVALUATION OF FACILITY MAINTENANCE AND REPAIR 5b. GRANT NUMBER STRATEGIES OF SELECT COMPANIES 5c. PROGRAM ELEMENT NUMBER 6. AUTHOR(S) 5d. PROJECT NUMBER Sharp, Christopher L., Major, USAF 5e. TASK NUMBER 5f. WORK UNIT NUMBER 7. PERFORMING ORGANIZATION NAMES(S) AND ADDRESS(S) 8. PERFORMING ORGANIZATION REPORT NUMBER Air Force Institute of Technology Graduate School of Engineering and Management (AFIT/EN) AFIT/GEE/ENV/02-19 2950 P Street, Building 640 WPAFB OH 45433-7765 9. SPONSORING/MONITORING AGENCY NAME(S) AND ADDRESS(ES) 10. SPONSOR/MONITOR’S ACRONYM(S) R.C. Agustin/(703) 604-3615/1260 Air Force Pentagon, Washington, D.C.. 20330-1260/HQ AF/ILEPA 11. SPONSOR/MONITOR’S REPORT D.M. Cannan/(937) 257-6578/4225 Logistics Ave, Wright Patterson AFB, NUMBER(S) OH, 45433-5760/ HQ AFMC/CE 12. DISTRIBUTION/AVAILABILITY STATEMENT APPROVED FOR PUBLIC RELEASE; DISTRIBUTION UNLIMITED. 13. SUPPLEMENTARY NOTES 14. ABSTRACT Although initial construction costs are high, the cost of operation and maintenance over a facilities life-cycle is significantly higher. A common challenge for facility maintenance professionals is balancing the cost of facility Maintenance and Repair (M&R) with the benefits derived from those facilities. This thesis documents how a selection of companies implemented that balance by determining their facilities requirements based on their chosen facility condition level and how they then allocated funds. The research effort consisted of interviews with facility maintenance professionals at each company selected. The data was then used to perform a multiple case study analysis and comparison with the methods currently used by the USAF. Results indicate that companies that methodically identified their requirements and used those requirements as the basis for allocating funds to meet those requirements incurred the least impact from facility problems on their daily operations. In comparison, companies that allocated funds based on methods other than M&R requirements typically under-funded those requirements, resulting in facilities that did not meet their needs, required work around conditions, and increased their cost of doing business. Finally, the data suggests that a commitment to facility maintenance does not impede a company’s ability to compete within their market. 15. SUBJECT TERMS Facility, Infrastructure, Maintenance, Repair, Facility Maintenance, Facility Repair, Corporation, Funding, Allocation, Facility Management, Sustainment, Renovation, CFA, Commanders Facility Assessment, FIM, Facility Investment Model, FSM, Facility Sustainment Model 16. SECURITY CLASSIFICATION OF: 17. LIMITATION OF 18. NUMBER 19a. NAME OF RESPONSIBLE PERSON ABSTRACT OF Heidi Brothers, Lt Col, USAF (ENR) a. REPORT b. ABSTRACT c. THIS PAGE PAGES 19b. TELEPHONE NUMBER (Include area code) (937) 255-6565, ext 4800; e-mail: [email protected] U U U UU 320 Standard Form 298 (Rev. 8-98) The views expressed in this thesis are those of the author and do not reflect the official policy or position of the United States Air Force, Department of Defense, or the United States Government. AFIT/GEE/ENV/02-19 AN EVALUATION OF FACILITY MAINTENANCE AND REPAIR STRATEGIES OF SELECT COMPANIES THESIS Presented to the Faculty of the Graduate School of Engineering and Management Air Force Institute of Technology Air University Air Education and Training Command In Partial Fulfillment of the Requirements for the Degree of Master of Science in Engineering and Environmental Management Christopher L. Sharp Major, USAF September 2002 APPROVED FOR PUBLIC RELEASE; DISTRIBUTION UNLIMITED. AFIT/GEE/ENV/02-19 AN EVALUATION OF FACILITY MAINTENANCE AND REPAIR STRATEGIES OF SELECT COMPANIES THESIS Christopher L. Sharp, Major, USAF Presented to the Faculty of the Graduate School of Engineering and Management Of the Air Force Institute of Technology In Partial Fulfillment of the Requirements for the Degree of Master of Science in Engineering and Environmental Management ___________________________ ___________________________ Brig Gen David M. Cannan Lt Col Wm. Brent Nixon Member Member ___________________________ ___________________________ Lt Col Heidi S. Brothers William T. Marsh Chairman Member Acknowledgments This thesis effort was more than just a little difficult for me; it was a struggle that required the combined efforts of more than a few gifted and talented people. It would be impossible to list everyone who aided me in this effort; however, there are several key people without whose guidance I could never have completed this thesis. First I’d like to express my thanks to my advisor, LtCol Heidi Brothers. LtCol Brothers helped me formulate the basic research topic, kept me on track through both the research and writing phases, and literally ensured my success. Words cannot express how much LtCol Brothers contributed to this effort, and I am extremely grateful for her guidance, support, and encouragement. I’d also like to thank the individual members of my committee: Brigadier General David M. Cannan for taking time from his busy schedule to review my research and provide guidance, both academically and professionally; Lt Col Wm. Brent Nixon for sharing his wealth of experience in the fields of facilities M&R related research; and Mr. William T. Marsh for sharing his vast knowledge of facility maintenance in general as well as the history and current working methods used by the United States Air Force. Additionally, I’d like to thank Andrew Powers for his contributions as a reader. On the same level of support as the professionals who worked with me, I would be remiss if I did not acknowledge the personal support given to me by my family. To my wife and best friend, thank you for working so hard keeping our family together while “putting in your time as an AFIT widow”. And to my children, thank you for reminding me that there is always time for a little fun. iv Table of Contents Page Acknowledgments...............................................................................................iv List of Figures....................................................................................................vii List of Tables ................................................................................................... viii Abstract ..............................................................................................................ix I. Introduction...................................................................................................1 General Issue.................................................................................................1 Background...................................................................................................5 Problem Statement ........................................................................................9 Research Objectives ......................................................................................9 Research Methodology..................................................................................9 Scope of Research.......................................................................................10 Relevance....................................................................................................11 Summary.....................................................................................................12