Information for patients, relatives and carers

Patient Advice & Liaison Service (PALS) We’re here to help Information for patients, relatives and carers

1 Information for patients, relatives and carers

We’re here to help when you The service aims to: need advice, have concerns, or • Advise and support patients, don’t know where to turn to. their families and carers. • Provide information on NHS As a patient, relative or carer services. sometimes you may need to turn to someone for on-the- • Listen to your concerns, spot help, advice and support. suggestions or queries. • Help sort out problems This is where the Patient Advice quickly on your behalf. and Liaison Service (PALS) comes in. We act independently when handling patient and We provide confidential advice family concerns, liaising and support, helping you to with staff, managers and, sort out any concerns you where appropriate, relevant may have about the care we organisations, to negotiate provide, guiding you through immediate or prompt solutions. the different services available from the NHS. If necessary, we can also refer patients and families to specific The Patient Advice and Liaison local or national-based support Service focuses on improving agencies. the service to NHS patients. The aim of the service is to make a genuine difference to the overall quality of health services provided and accessed by local people.

1 Information for patients, relatives and carers

The service is confidential and can be contacted via: PALS Supervisor Royal Papworth NHS Foundation Trust Papworth Road Biomedical Campus Cambridge CB2 0AY

Tel: 01223 638896 or 01223 638963

Email: [email protected]

Opening hours Monday to Friday 08:30 - 16:30

2 Royal PapworthInformation Hospital forNHS patients, Foundation relatives Trust and carers Papworth Road Cambridge Biomedical Campus Cambridge CB2 0AY Tel: 01223 638000 www.royalpapworth.nhs.uk A member of Cambridge University Health Partners

Author ID: PALS Supervisor Large print copies and Department: PALS Reprinted: March 2019 alternative language Review due: March 2021 versions of this leaflet Version: 6 Leaflet number: PI 119 can be made available © 2019 Royal Papworth Hospital NHS Foundation Trust on request.