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Handbook for Inpatients

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Handbook for Inpatients Handbook for inpatients Handbook for inpatients Coming into hospital 1 Handbook for inpatients Welcome Royal Papworth Hospital is a If, while you are in hospital, special place because of the you require any information extraordinary people that not contained in this booklet, work, teach, treat and are please do speak to the nurse in treated every day. charge of the ward or to your doctor, who will be happy to The safety of our patients and help. the experience they have while in our care is very important to If you require additional all staff at Royal Papworth. We information prior to admission, are proud of our reputation please ring the hospital on as the UK’s largest specialist 01480 830541 and ask to speak cardiothoracic hospital, and to the Booking Office or the we achieve some of the best nurse in charge of the ward outcomes in the world for our indicated on your letter. They patients. will be happy to help you. Our patients often travel long With best wishes. distances to see us, confident in the knowledge that we are at the forefront of providing new and innovative treatments Stephen Posey for heart and lung patients. Chief Executive We will do all we can to make you welcome and make your time with us as pleasant and comfortable as possible. This booklet gives you information about preparing for, and being admitted to hospital and what to do when you arrive. It briefly describes the life of the hospital, how your clinical care is provided and also explains arrangements for going home. 1 Handbook for inpatients Preparing to come into Royal Enclosures Papworth Hospital A comprehensive route map Your admission letter will and site plan are enclosed for give you specific information your use. including the date of your admission and the name of Contacting us the unit or ward on which you If you do not know the name will be an inpatient. It may of the ward or department you also include other instructions want, phone the main hospital as appropriate, such as asking number and our telephonists you not to eat or drink, or will be happy to assist you. take certain of your medicines, before you come in. In order for relatives and carers to contact you, the If you do not understand any hospital operates a policy of these instructions, please whereby if a caller telephones phone the ward or unit for the switchboard and asks for advice. The phone number will you by name, the operators be on the admission letter and will confirm what ward you is also listed in the telephone are on. Everyone working in numbers section of this the NHS has a legal duty to handbook. keep information about you confidential and if you do not This handbook provides wish the hospital to give out general information which this information, then please we hope you find useful, inform a member of staff who but please also read your will instruct the switchboard. admission letter carefully as that will give you more An index can be found at the specific information. end of this handbook. 2 Handbook for inpatients Wards and visiting Your visitors are very welcome the nurse in charge of the at the hospital therefore ward ward whether children under staff will do their best to the age of two years are accommodate visits outside of allowed to visit you. the regular visiting hours in exceptional circumstances. Due Visitors are requested not to to limited space on the wards lie or sit on the beds and to and day rooms we would ask return all spare chairs to their that the number of visitors is designated storage area after kept to a minimum at any one use. All visitors to the wards time. are requested to use the hand hygiene gel which is located at Please check in advance with the entrance to each ward. Visiting hours for Critical Care (Intensive Care Unit and Cardiac Recovery Unit) Open visiting - however visitors are asked to avoid mornings where possible as they may be asked to leave during ward rounds etc; also no visiting between 2.00-3.00pm. Visiting times on the wards: Cardiology High Dependency Higginson 2:15pm-5:30pm & 6:30pm-8:00pm 2:15-5:30pm & 6:30-8:00pm It may be possible to visit at other Hugh Fleming times - please telephone the nurse 2:15-5:30pm & 6:30-8:00pm in charge beforehand. Mallard Chest Medical Unit 2:15-5:30pm & 6:30-8:00pm (Princess, Baron & Duchess) 10:00am-12:00noon Progressive Care Unit (PCU) 2:15-5:30pm 2:15-5:30pm & 6:30-8:00pm 7:00-9:00pm RSSC Cystic Fibrosis 11:00-8:00pm Open visiting Varrier-Jones Hemingford 2:15-5:30pm & 6:30-8:00pm 2:15-5:30pm & 6:30-8:00pm 3 Handbook for inpatients Getting here The entrance to the hospital is within the village of Papworth Everard. It is approximately seven miles south of Huntingdon and 12 miles west of Cambridge (see the map enclosed with this booklet). The hospital’s full address is: Spaces for blue badge holders Royal Papworth Hospital are provided close to entrances NHS Foundation Trust to the various hospital Papworth Everard buildings and these are free of Cambridge charge. Blue badges must be CB23 3RE displayed at all times. By car and parking Patients in receipt of Income All patients and visitors Support or one of the other parking on the site will need benefits listed in the Help with to display a parking ticket Health Costs Booklet (available or appropriate permit. Signs from Main Reception) are around the hospital will show eligible for reimbursement you where patients and visitors of the parking fee, provided may park (‘pay and display’). they can produce evidence of eligibility and a valid car Weekly/monthly tickets can parking ticket. be purchased from the Car Park and Patient Travel Office, By bus located by the hospital Main Whippet Coaches Ltd operate Reception. regular daytime services from Cambridge and less frequently Patients or visitors who attend from St Ives. Services in the Royal Papworth frequently evening are infrequent so it is usually find these are more advisable to make enquiries cost-effective than buying beforehand. shorter-term tickets. Tel: 01954 230011 or visit www.go-whippet.co.uk 4 Handbook for inpatients By rail Travel costs payable are those The nearest railway stations ‘necessarily incurred’. This are in Huntingdon (20 minutes’ means travel by the cheapest drive from the hospital), means of transport available at St Neots (15 minutes) and the time you need to travel. Cambridge (30 minutes) but you will need to complete your NB: Taxi fares will not be journey by taxi or bus. reimbursed unless there is no other way for you to travel for For details please contact Rail all or part of your journey. The Enquiries on 08457 48 49 50 or types of travel costs paid are: at www.nationalrail.co.uk. • Public transport fares (supporting documentation Travel costs required) If you are travelling to Royal • A mileage allowance if Papworth Hospital for NHS travelling by private car treatment, you may be entitled • Contributions made towards to get help from the hospital transport provided by a local with your travel costs if you are voluntary car scheme receiving certain low-income allowances such as Income If you need someone to travel Support. with you for medical reasons, you may also get help with If you have any questions your escort’s travel costs, regarding which low-income providing you are entitled to allowances are eligible or help with your own costs. have any other queries about help with travel costs, Leaflets and posters about help please contact the Car Park with patient and travel costs Administrator on 01480 are widely available on the 364276, for advice before you wards and around the hospital. travel. 5 Handbook for inpatients To claim your travel costs you All enquiries and claims should or your representative should be directed to the claimant’s see the Car Park Administrator local Jobcentre Plus office. If in the Car Park and Patient you have any queries please Travel Office each time you ask your nurse to contact our come for your treatment. social worker on 01480 364279 or 01480 364631. You will need to bring with you appropriate Further advice can be found documentation showing your online at NHS Choices: entitlement to have your www.nhs.uk/NHSEngland/ travel costs paid (eg benefit Healthcosts/Pages/Travelcosts. book, letter of notification of aspx your entitlement to Income Support, etc). The Car Park and Patient Travel Office is normally Visitors on Income Support, open at the following times: who are visiting a close relative, may be able to get • Monday to Friday help with their travel costs 8:00am-5:00pm from the Social Fund. 6 Handbook for inpatients Special requirements What to bring with you If you have any special You may wish to use this requirements, please inform check-list as a guide: the hospital of these before you are admitted and mention • Medication (please see them again to your nurse on Medicine section) arrival at the ward. • Clothes and underwear These might include for • Night clothes - front example: accessibility; special opening/buttoning dietary needs; religious requirements; or translation • Dressing gown services. Please also mention • Slippers any known allergies. • Hairbrush/comb/shampoo For the hearing-impaired, a • Toothbrush/toothpaste/ ‘loop’ hearing system operates denture cleaner in the Main Reception area, • Liquid soap (not a bar) and portable loop hearing systems are available on most • Paper tissues wards - please ask your nurse • Spectacles/contact lenses if you would find one of these helpful.
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