applied sciences Article Towards a More Accessible Cultural Heritage: Challenges and Opportunities in Contextualisation Using 3D Sound Narratives Veranika Lim 1,*,†, Sara Khan 2,† and Lorenzo Picinali 1,* 1 Dyson School of Design Engineering, Imperial College London, London SW7 2DB, UK 2 Department of Architecture and Design, Politecnico di Torino, 10129 Torino, Italy;
[email protected] * Correspondence:
[email protected] (V.L.);
[email protected] (L.P.) † These authors contributed equally to this work. Abstract: This paper reports on the exploration of potential design opportunities for social media and technology to identify issues and challenges in involving people in generating content within a cultural heritage context. The work is divided into two parts. In the first part, arguments are informed by findings from 22 in-depth semi-structured interviews with representatives of cultural institutions and with people from a general audience who recently participated in a cultural activity. The key findings show that social media could be used more extensively to achieve a deeper understanding of cultural diversity, with opportunities in redefining the expert, extending the experience space, and decentralising collaboration. To further support these findings, a case study was set up evaluating the experience of a mini audio tour with user-generated (i.e., personal stories from a local audience) vs. non user-generated (i.e., professional stories including facts) narratives. These were delivered using text and 3D sound on a mobile device. The narratives were related to a built environment in central London near world-renown museums, cultural buildings, and a royal park.