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2017/18 Waverley Council Annual Report

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2017/18 Waverley Council Annual Report WAVERLEY COUNCIL ANNUAL REPORT 2017/18 CONTENTS Preface 04 Part 2: Delivery Program Achievements 41 Our Performance Snapshot 05 Sustainable Community 42 Mayor's Message 06 Year in Review 43 General Manager's Message 08 Sustainable Living 47 Part 1: Waverley Council Overview 09 Year in Review 48 Sustainable Environment 53 Our Community Vision 10 Year in Review 54 Our Local Government Area (LGA) Map 11 Sustainable Governance 57 Waverley – Our Local Government Area 12 Year in Review 58 The Elected Council 14 Waverley Council Committees 15 Part 3: Meeting our Additional Our Mayor and Councillors 16 Statutory Requirements 63 Our Organisation 20 Amount of rates and charges Waverley Corporate 21 written off during the year 64 Waverley Life 22 Mayoral and Councillor Fees, Waverley Futures 23 expenses and facilities 64 Waverley Renewal 24 General Manager and Senior Our Planning Framework 26 Staff remuneration 65 The Community Strategic Plan 27 Report on Infrastructure Assets 66 Delivery Program and Resourcing Government Information Public Strategy 27 Access (GIPA) 69 External bodies exercising Compliance with Companion Waverley Council functions 28 Animals Act and Regulation 73 Partnerships and Cooperation 29 Amount incurred in Legal Proceedings 74 Our Financial Snapshot 30 Progress against Equal Employment Opportunity Management Plan 76 Financial Performance Ratios 32 Swimming Pool Inspections 78 Awards received 36 Progress Report – Disability Inclusion Grants and Donations awarded 37 Action Plan 2017–18 79 Grants received 39 Works undertaken on private land 84 Sponsorships received 40 Voluntary Planning Agreements 85 Report on Special Rate Variation 89 Contracts awarded by Waverley Council 90 4 PREFACE PURPOSE OF THIS ANNUAL REPORT This Annual Report documents Waverley Council’s performance during the 2017–18 financial year in relation to the principal activities detailed in the Delivery Program 2013–18 and Operational Plan 2017–18. The Annual Report is made up of four parts: Part 01. Is an overview of Waverley Council Part 02. Provides details of Waverley Council’s performance against the Delivery Program 2013–18 Part 03. Provides additional reporting information required by legislation Part 04. Contains Waverley Council’s audited financial statements The first three parts are published in one volume. Part four is published separately. This report is prepared in accordance with Section 428 of the Local Government Act 1993 and the Office of Local Government Integrated Planning and Reporting Guidelines for Local Government in NSW. Waverley Council 5 OUR PERFORMANCE SNAPSHOT Waverley Council’s Community KEY FINDINGS FROM COMMUNITY SURVEYS Strategic Plan, Waverley Together 3 2016 AND 2018 (WT3) 2013–2025, was built around the following quadrants. In 2016 and 2018, Waverley Council engaged Micromex Research to undertake community surveys to measure community satisfaction with • Sustainable Community services offered by Waverley Council. • Sustainable Living • Sustainable Environment OVERALL COMMUNITY SATISFACTION WITH • Sustainable Governance COUNCIL'S PERFORMANCE The Delivery Program 2013–18 and 100% Operational Plan 2017–18 were also based on these quadrants. 91% 80% 86% Sitting beneath these were the strategies Waverley Council 60% implemented to move in the direction set out in WT3, and 40% Waverley Council’s reporting 91% tracks progress in delivering these. 20% 86% Below is a summary overview of overall progress in implementing 0% the actions in the Operational Plan 2016 2018 2017–18. In 2018, the overall community satisfaction with Waverley Council’s OVERALL PERFORMANCE performance increased significantly. Community satisfaction rating In 2017–18, 73% of the actions in 2018 with Waverley Council’s performance is 91%, an increase of 5 in the Operational Plan were percentage points from 2016. completed and 27% delayed. The mean ratings of Waverley Council’s performance are significantly higher than Micromex NSW LGA benchmarks which are based on similar community 27% surveys undertaken by other councils across NSW. 25% NSW LGA Metro Regional All of NSW Waverley 75% 73% brand Benchmark Benchmark Benchmark Council scores Mean 3.45 3.22 3.31 3.73 ratings Completed Delayed 30% Annual Report 2017–2018 70% 6 MAYOR’S MESSAGE the dumping. We will continue with The most significant legislative waste education and minimisation matter we are dealing with relates programs and enforcement to new laws for development alongside this improved clean up approval. response time. New State Government imposed The provision of extra toilet and laws have resulted in Councillors shower amenities at Bondi Beach no longer having a say in individual is long overdue. Council is planning development approvals. This means for a new amenities block with developments that Council and the various options being considered community don’t support can gain with direct access off the beach and approval by the developer going off the concourse. directly to the State Government. We are actively lobbying to re- We have budgeted for a new major establish the right of the community childcare facility and are currently to have a say on development conducting a feasibility study, and approvals. have introduced new guidelines One of the highlights of the to ensure Council owned surf club All Council meetings are now full buildings are maintained into the video live streamed and archived 2017–18 financial year has been our roll out of changes to future. on our website as part of our parking fees and permits. The commitment to open public We are progressing forward with democracy. changes ensured residents are the Bondi Pavilion Restoration the first priority when it comes to and Conservation Project after John Wakefield, parking in Waverley. In the largest a series of meetings with the Mayor of Waverley consultation ever undertaken by community, particularly the Bondi Council, the community told us Pavilion Stakeholder Committee they wanted greater flexibility - a fully consultative process with around parking and this is what agreement of the key aspects of the we have delivered. brief to the architects. This marks a line in the sand with the new brief The first residential parking permit ensuring the Pavilion is restored as is now free and we have switched a community and cultural centre. off Bondi Junction parking meters after 6pm. Proposed changes to Council continues to lobby the the Beach Parking permit were not State Government to provide direct well supported in the community access off Oxford Street through and have not been implemented. A Rowe Street into the Bus Rail second review of parking in Queen Interchange for commuters. We Elizabeth Drive and Park Drive will are now considering constructing now be undertaken. access ourselves on behalf of the community. This is a long Council is committed to cleaning up term and complex project which our streets faster. We are hiring new needs cooperation from the State staff and are moving to a standard Government and your Council is of removing dumped rubbish off determined to pursue this vital footpaths and streets within two improvement to public transport. business days of residents reporting Waverley Council 7 Annual Report 2017–2018 8 GENERAL MANAGER’S MESSAGE developed from your contributions upgrades. The remediation project and feedback at the beginning at Niblick Street Reserve, the of the year, and this edition of beloved community park, was Waverley in Focus provides a completed in December 2017, with summary of our goals and strategies new plantings, play equipment, derived from your input. accessible footpath and a bubbler installed. Other highlights include: Council is in the business of helping • The restoration of Waverley their communities overcome Cemetery’s landslip and coastal challenges and capitalise on walk, which were damaged in the opportunities. As Council staff, we June 2016. need to ensure our services and The work is addressing safety offerings are shaped to best serve issues, stabilising the existing the needs of the community. embankment and providing long Looking ahead, as a new General term engineering reinforcement to Manager, I am committed to protect the embankment. Other Council implementing changes The past financial year has benefits include the improvement of and investments required to help been a strong one for Waverley the visual amenity and the creation improve service delivery and Council. It is good to see that our of reflective spaces for passive organisational effectiveness. The key community satisfaction rating for recreation. areas of focus for the coming year our performance is 91 per cent in • In 2017–18, the Customer Service will include improving customer 2018. Overall 73 per cent of the Centre front counter served about service systems, ensuring we are actions outlined in our 2017–18 37,475 customers with an average looking after community assets well, Operational Plan were completed. wait time of 4.5 minutes. enhancing how we manage risks across our activities, and improving Our financial position remains The introduction of a new concierge the effectiveness of our compliance in a sound and stable position, serving an average of 45 customers and enforcement functions. with a net operating surplus for per day, ensured visitor enquiries the 2017–18 year. Our Cash and were addressed more efficiently, Finally, I wish to acknowledge investments amount to $171 million with reduced wait times, and and support the staff who were on 30 June 2018. Council has a small reduced numbers of requests that responsible for delivering the proportion of infrastructure backlog needed to be managed by other results in the 2017–18 financial and compares favourably with the staff. year. The work done gives both the industry benchmark of less than two organisation and the community a per cent. • Park and playground upgrades good base to build on. throughout the Waverley LGA were Most significantly, in June 2018, completed. Ross McLeod we adopted our new strategic plan General Manager – Waverley Community Strategic Stephen Street Reserve in Bondi was Plan – which outlines your vision refurbished, with new playground for us for the next 11 years.
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