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Go Global! Annual Report Global Hyundai! 2017-2018 ELEVATING VALUES FOR THE FUTURE Annual Report Annual Report Hyundai Elevator Hyundai Elevator rises higher Annual Report and higher every day. In line with 2017-2018 the evolving trends of urban architecture, 1 2 our elevators, escalators and Our Review of the Year Our Achievements moving walks deliver the best-possible C2 Company History 20 Major Achievements mobility services to ensure that people LEAP06 CEO Message enjoy speedy, convenient and 08 Governance safe rides. 10 Company Profile 11 Performance Highlight 2017 5 14 News Highlight 2017 Mobility is about connecting the dots 16 Vision and Strategy Financial and among the places and people in your Non-Financial Statements 1 2 daily life. It is our belief that we can 76 Major Consolidated Financial Statements add speed and efficiency to this mobility. INTO 80 Financial Management Discussion & Analysis 84 Non-Financial Management Discussion & Analysis In Hyundai Elevator, you will find 92 Independent Auditor’s Report a reliable partner that presents the value 94 Global Network 3 96 UNGC & SDGs INDEX 2017-2018 Hyundai Elevator of innovative mobility in Korea and across the world through advanced Our Business & Competences mobility solutions. 38 Our Business 42 Services 46 R&D 50 Production 52 Quality Hyundai Elevator 2017-2018 Hyundai Elevator THE3 4 4 Our Sustainability 58 Ethics Management 60 Risk Management 62 Human Resource Development 66 Environment, Health and Safety Management 69 Social Contributions FUTURE72 Win-Win Management 5 6 2 3 COMPANY HISTORY 1 2 Our Review of the Year Our Achievements C2 Company History 20 Major Achievements Since 1980s 2000s 2010s LEAP06 CEO Message Establishment Growth Go Global! 08 Governance 10 Company Profile 1984~1989 2001~2009 2010~2018 11 Performance Highlight 2017 5 14 News Highlight 2017 May 1984 Founded Hyundai Elevator Co., Ltd. Jul. 2001 Became the first Korean company to Jun. 2010 Became the first Korean company to be rated Sep. 2016 Declared Vision 2020 at the Shanghai May 1985 Completed the Icheon Elevator obtain the CE Mark (European safety A under the German elevator energy efficiency corporation 16 Vision and Strategy Financial and Factory (Factory 1) standards) for elevators (DNV) certification program (TÜV, Germany) Oct. 2016 Surpassed the 20,000 mark in the number Non-Financial Statements Sep. 1986 Completed the Icheon Escalator Sep. 2004 Awarded with the Golden Tower Industrial Dec. 2011 Reached KRW 100 billion in service business of HRTS (Hyundai Real Time Service) units 1 2 Factory and Elevator Test Tower Medal at the 28th National Productivity sales Oct. 2016 Became the first elevator maker to 76 Major Consolidated Financial Statements Jul. 1988 Completed the Icheon Escalator Innovation Competition (granted by the Feb. 2012 Awarded at the iF Product Design Award 2012 for obtain the global carbon management 80 Financial Management Discussion & Analysis Factory 2 President) the Destination Selecting System certification (CARBON TRUST Standard) INTO 84 Non-Financial Management Discussion & Analysis Feb. 2005 Awarded with the Top Prize at the Most Mar. 2013 Set a record in Korea in exceeding the injury-free Nov. 2016 Launched world’s first LED glass-adopted 92 Independent Auditor’s Report Admired Business and Businessmen target by 15 times (remained injury-free for 5.4 elevators and escalators 94 Global Network Awards 2005 (Federation of Korean million hours, Korea Occupational Health and Dec. 2016 Exceeded the 20,000 mark in annual 1990s Industries, Seoul Economic Daily) Safety Agency) production output at the Icheon Factory 3 96 UNGC & SDGs INDEX Opened a round-the-clock customer center Opened Hyundai Customer Care Center - Became the first-ever elevator maker Mar. 2006 Mar. 2013 Mar. 2017 Our Business & Competences Momentum capable of handling customer complaints Jan. 2014 Established a Vietnamese joint venture (Hyundai in the world to be awarded with the and serving customers Thanh Cong Elevator Vietnam Co., Limited) Gold Prize at the iF Design Award for 38 Our Business Apr. 2009 Completed the world’s tallest ultra-high- Jan. 2014 Increased the equity ownership of the Shanghai ‘ANYVATOR’ 1990~1999 speed elevator test tower ‘Hyundai Asan joint venture to 100% - Awarded at the iF Design Award for 42 Services Tower’ (205m) and the Chung Mong-hun Completed a factory in Brazil ‘in/out lights’ used for parking facility 46 R&D Aug. 1993 Established the Chinese joint venture Apr. 2014 R&D Center Installed Korea’s fastest elevators (600m/min, Ranked 1st in the elevator sector for 50 Production Shanghai Hyundai Elevator Co., Ltd. Jun. 2014 Mar. 2017 - Installed Korea’s fastest elevators Busan International Finance Center) six consecutive years by the Korea Sep. 1993 Established a joint venture in the 52 Quality (600m/min, Hyundai Asan Tower) Installed and operated Korea’s longest Brand Power Index (K-BPI) 2017 (Korea Philippines (Hyundai Elevator Services Dec. 2014 escalators (57m, Shinnam station, Line No. 3, Management Association Consulting) Phils., Inc.) - Installed the world’s fastest observation elevators (420m/min, Hyundai Asan Daegu Metro) Surpassed 2,000 units in the number of 3 4 Nov. 1995 Completed the Cheonan Distribution Jun. 2017 Center Tower) Feb. 2015 Installed and operated Korea’s first double deck elevators installed per month Surpassed the 100,000 mark in elevator elevators (LG U+ office building in Yongsan) Rated ‘Excellent’ for three consecutive Jul. 1996 Listed on the Korea Exchange Apr. 2009 Jun. 2017 shipment Surpassed the 100,000 mark in the number of years by the Win-Win Index (Korea Mar. 1998 Obtained the ISO 9001 and ISO Mar. 2015 Exported ultra-high-speed elevators 14001 certifications for elevators, Jul. 2009 paid maintenance elevators Commission for Corporate Partnership) (480m/min) to the Venezuelan Completed Korea’s first elevator training center Spun-off the non-elevator operations Auto-Parking Systems and Materials Aug. 2015 Jul. 2017 governmental complex Hyundai Elevator Institute of Technical (logistics, PSD) / Launched Hyundai Movex THE Handling Systems from DNV 4 Nov. 2009 - Developed and installed the world’s Education Sep. 2017 Launched a new low/mid-rise elevator fastest elevators (1,080m/min, Hyundai Sep. 2015 Awarded with the Golden Industrial Medal at model ‘NEO’ Our Sustainability Asan Tower) the 39th National Productivity Competition Oct. 2017 Surpassed the 130,000 mark in the - Developed and installed the world’s (granted by the President) number of paid maintenance elevators 58 Ethics Management fastest double deck elevators (600m/ Nov. 2015 Entered the Hall of Fame that recognizes Nov. 2017 Awarded with the Prime Minister Citation 60 Risk Management min, Hyundai Asan Tower) businesses with outstanding quality for outstanding performance in sharing 62 Human Resource Development competitiveness (Ministry of Trade, Industry, business benefits during the 2017 Win-Win 66 Environment, Health and Safety Management and Energy, Korean Agency for Technology and Growth Week (Ministry of Trade, Industry 69 Social Contributions Standards / Korean Standards Association) and Energy, Korea Commission for 72 Win-Win Management Apr. 2016 Announced Hyundai Elevator globalization Corporate Partnership) FUTURE strategy and Vision 2030 Dec. 2017 Exceeded the 20,000 mark in the number Exceeded the 2,000 mark in monthly production Jul. 2016 of elevators installed per year 5 6 output at the Icheon Factory Mar. 2018 Started the construction of a new factory Aug. 2016 Surpassed the 200,000 mark in cumulative in Shanghai, China elevator production (since 1984) Sep. 2016 Established a joint venture in Turkey (Hyundai Elevator Asansör ve Servis Sanayi ve Ticaret Anonim Şirketi) WHO WILL REACH 6 5 4 THE SKY FIRST? 3 2 THE CITY IS ALWAYS 1 MOVING HIGHER. Cities are advancing beyond our imagination day by day, and buildings are rising higher and higher to meet the evolving needs of cities. We at Hyundai Elevator are adding value to buildings with our agility, performance and technology that satisfy even the toughest and most demanding architec- tural requirements. 2 3 BUT WE THINK 6 5 4 ABOVE ALL… THERE 3 2 ARE PEOPLE INSIDE 1 THAT MOVEMENT. People are at the center of each and every mobility experience we cre- ate. We help people travel faster and higher. We take a step further to add safety and convenience to the aesthetically pleasing and comfortable mobility we create and this sets our products and services apart from the competition. 4 5 Annual Report CEO Message Dear Customers and Shareholders, year, and our new Factory in Shanghai, China, whose con- >> struction began in March this year will mark a milestone KOREA NO. 1, Hyundai Elevator presents its 2017-2018 Annual Report to in expanding our global capabilities. Once it is completed stakeholders in order to illustrate its business operations by the end of 2019, this new factory with 25,000 units in over the past year in a detailed and transparent way. By annual capacity will enable us to more than triple our outlining our financial/non-financial outcomes and our total production capacity (currently 7,500). This will surely >> business projections and plans for the upcoming years, drive our expansion into the global market as well as into GLOBAL TOP 7 we intend to promote interactive communication with all China, the world’s largest elevator market. In 2017, Hyundai Elevator broke record with sales of KRW 1.9937 our stakeholders and share our roadmap for the future. trillion, not to mention its ranking 1st in domestic elevator Third, we will secure new engines of growth. In the face of the rapidly-shifting market conditions and At Hyundai Elevator, we are clearly aware that given the installation market share for 11 consecutive years and topping intensifying competition of 2017, we posted KRW 1.9937 dynamics of industrial convergence and technology de- the maintenance segment for three consecutive years. trillion in sales to set a new record in our corporate histo- velopment in the 4th Industrial Revolution era, our suc- ry and maintain our unbeatable No.