Page Template y stor Hi Ward Count 2010/11 2011/12 2012/13 2013/14 2014/15 North Isles (Shetland) Ward 1 Nort 1 ## ## 1397 Ward 1 Shet 2 ## ## 1498 Ward 1 Shet 3 ## ## 1252 Ward 1 Shet 4 ## ## 1188 Shetland South Ward 1 Shet 5 ## ## 1486 Ward 1 Lerw 6 ## ## 1411 Ward 1 Lerw 7 ## ## 2504 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Quarterly Performance 0 7 Report Population 23210 Dwellings 10789 Land mass 149944.918Quarter 3 2015-2016 (1 October to 31 December) Local Authority Shetland Islands 3 LA(1) in LSO 2 LA(2) in LSO Orkney Islands 3 Orkney Islands LA(3) in LSO Shetland Islands 1 Shetland Islands LSO N5 - West.Isles / Orkney /Shetland N5 ## LSO(1) in SDA N1 - Aberdeen City 1 LSO(2) in SDA N2 - Angus / Dundee / Perth & Kinross 1 LSO(3) in SDA N3 - Aberdeenshire / Moray 1 LSO(4)Comhairle in SDA nan Eilean N4 - Highlands Siar 1 LSO(5) in SDA N5 - West.Isles / Orkney /Shetland 1 LSO(6) in SDA x LSO(7) in SDA x DISCLAIMER SDAThe figures included in this report North are provisional and subject to change as a result of quality assurance and ## review. The statistics quoted are internalScotland management information published in the interests of transparency and ##openness. The Scottish government publishes Official Statistics each year which allow for comparisons to be made over longer periods of North time. ##

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1 CONTENTS PAGE

1 Introduction 3

2 Performance Summary 4

3 Progress on local fire & rescue plan priorities

Priority 1 – Local Risk Management and Preparedness 5

Priority 2 – All accidental dwelling fires 9

Priority 3 – All accidental fire casualties (fatal & non-fatal (incl p/s's)) 12

Priority 4 – All deliberate fires 13

Priority 5 – Non domestic fires 14

Priority 6 – Special Service Casualties – All 15

Priority 7 – False Alarm – UFAs 16

4. Glossary 17

2 INTRODUCTION

This performance report provides information on our prevention, protection and operational response activities within Na H-Eileanan an Iar over the period Quarter 3 2014-2016, (1 October – 31 December).

The Scottish Government provides an overarching vision for public services. This vision is supported by 16 National Outcomes which demonstrate commitment to creating a more successful country, with opportunities for all of Scotland to flourish, through increasing sustainable growth. The Scottish Fire and Rescue Service (SFRS) can make a significant contribution to improving these outcomes in Na H-Eileanan an Iar by contributing to the Community Planning arrangements.

The national priorities for the SFRS are set out in the Fire and Rescue Framework for Scotland 2013. The SFRS Strategic Plan 2013-2016 outlines how the SFRS will deliver against these priorities and the outcomes against which this delivery can be measured.

The priorities contained within the Local Fire and Rescue Plan for Na H-Eileanan an Iar 2014-2017 reflects the Outer Hebrides Community Planning Partnership Plan including the Single Outcome Agreement (SOA) 2014 – 17.

The SOA includes a range of key themes focused on delivering improved outcomes for the communities of Na HEileanan an Iar.

The aims of the local Fire and Rescue Service in Na H-Eileanan an Iar are to reduce deaths, injuries and damage to property from fires and other emergency events. We aim to achieve this by working in partnership, being pro-active and targeting our prevention and protection activities to where they are most required, based on evidence.

Within the Local Fire and Rescue Plan for Na H-Eileanan an Iar 2014 - 2017, 9 priorities for the local Fire and Rescue Service have been identified;

Priority 1. Local Risk Management and Preparedness Priority 2. Reduction of Accidental Dwelling Fires Priority 3. Reduction in Fire Casualties and Fatalities Priority 4. Reduction of Deliberate Fire Setting Priority 5. Reduction of Fires in Non-Domestic Property Priority 6. Reduction in Casualties from Non Fire Emergencies Priority 7. Reduction of Unwanted Fire Alarm Signals Priority 8. Enhance our contribution to community planning Priority 9. Enhance our local engagement practice

3 Performance Summary Scorecard We measure how well we are meeting our priorities using 6 key indicators, depicted below Apr to (& incl.) Dec RAG rating Key performance indicator 2011/12 2012/13 2013/14 2014/15 2015/16 YTD All accidental dwelling fires 81271514 3 All accidental dwelling fire casualties (fatal & non-fatal ( 26274 3 All deliberate fires 3171127 1 Non domestic fires 58656 1 Special Service Casualties - All 12 27 17 13 15 1 False Alarm - UFAs 122 121 149 123 112 3 All other incidents #REF! #REF! #REF! #REF! #REF! RAG rating - KEY 1 RED DIAMOND 10% higher than the previous YTD period, or local target not achieved. 2 YELLOW TRIANGLE Up to 9% higher than the previous YTD period, or local target not achieved. 3 GREEN CIRCLE Equal to or improved upon the previous equivalent quarter (or YTD period), or local target achieved.

4 Progress on local fire & rescue plan priorities Priority 1 – Local Risk Management and Preparedness

Fire Appliance Availability

The following bar graphs indicate the operational availability of fire appliances across Na H-Eileanan an Iar during October, November and December. The lower half of each bar indicates the average day-time availability of a fire appliance from 6am to 6pm across the month. The upper half of each bar indicates the average night-time availability of a fire appliance from 6 pm to 6am across the month. Blue portions of a bar indicate the percentage of time when a fire appliance was operationally available, red portions when operationally unavailable.

The primary factor affecting appliance availability remains staffing. Low staffing numbers means that it takes only 1 or 2 members to be unavailable through primary employment, leave or sickness to fundamentally affect the availability of the stations’ appliance. As can be seen in the charts below, Castlebay, Bayhead and South Lochs are particularly affected. It is to the credit of other stations with low numbers such as Port of Ness, Valtos and Shawbost that their availability remains high despite other demands on personnel.

To ensure that safe systems of work are in place, SFRS policy stipulates that a minimum of 4 suitably qualified personnel must crew an appliance before it can be considered available, this number includes the Officer in Charge who will have completed a minimum of Incident Command Level 1 training.

In addition the Gartan FSi electronic availability system is designed around specific criteria, specifying that a qualified Officer in Charge is available, a trained Emergency driver is available, qualified BA wearers are available in minimum numbers, all of which ‘overlays’ the minimum number of personnel to crew the vehicle (4). In simple terms the ‘system’ interrogates the available personnel automatically and designates the appliance on or off ‘the run’. So, for example, a given station may have 8 personnel available but no OIC with the latest minimum Incident command qualification, and the electronic system would declare this applicant unavailable. Should this appliance be required in the event of an emergency, Operations Control would analyse the situation and alert crews despite the electronic systems status. No incidents have failed to elicit an attendance where a minimum of 4 personnel are available.

During the reporting period to December, 2 individuals were successful in applying to the service, 1 having completed their training and commenced duty at Tarbert station in December. The second candidate was unavailable for the December course and will be placed on next available Task and task Management (FRS Initial) course.

The recent opening of the new fire behavior training facility in Stornoway will, it is hoped, increase the appeal of serving the community in the Fire & Rescue Service by streamlining the journey to joining the service and reducing the travel impact on personnel annually.

Fire Appliance Availability – October 2015

5 Fire Appliance Availability – November 2015

Fire Appliance Availability – December 2015

6 Fire Station Staffing & Recruitment

The Service moved to a new model of recruitment this year (2015) which brings significant reductions in time for completion of the entire process and therefore benefits to station availability and staffing. The new process has been designed to deliver successful candidates from initial application to station in 16 weeks, and involves localised targeting of areas of the country where need is considered greatest.

Western Isles vacancies were advertised and applications accepted from May 11th for four weeks and from 8th August for 4 weeks with successful candidates completing their training and joining stations in September or December 2015.

This new process has seen an end to ‘open’ recruitment all the year round, being replaced by short, efficient and targeted recruitment with a specific ‘end date’ aligned to training course dates. Officers from the Western Isles, Orkney and Shetland have been instrumental in driving the changes to the recruitment process, and are also included in a ‘year end’ review of the process which will see some minor adjustments come to the process in mid 2016. This review process will be a continuos one, as we seek to ensure the most effective recruiting methodology, while continuing to be ambitious in delivering “application to appliance” in 16 weeks.

Fire Station Staffing and Recruitment September 2015 compared to December 2015

Staffing Staffing Difference Staffing Full Staffing Recruit Council Wards Fire Station Sept Dec from Change Compliment Applicants 2015 2015 Compliment

Ward 01 Castlebay 10 10  12 ‐2 2 Barraigh, Bhatarsaigh, Eiriosgaigh Agus Uibhist a Lochboisdale 9 10  12 ‐2 0 Deas Bayhead  Ward 02 8 8 12 ‐4 2 Beinn na Faoghla Agus Benbecula 16 16  16 0 0 Uibhist A Tuath Lochmaddy 9 9  12 ‐3 2

Scalpay 8 8  12 ‐4 0 Ward 03 Leverburgh 11 11  12 ‐1 1 Na Hearadh Agus Ceann A Deas Nan Loch South Lochs 7 6  12 ‐6 0 Tarbert 11 12  12 0 1 Ward 04 Great Bernera 10 9  12 ‐3 0 Sgir’ Uige Agus Ceann A Tuath Nan Loch Valtos 8 7  12 ‐5 3 Ward 05 Sgire An Rubha Ward 06 Steornabhagh A Deas Stornoway 19 19  20 ‐1 0 Ward 07 Steornabhagh A Tuath Ward 08 Loch A Tuath Shawbost 7 7  12 ‐5 1 Ward 09 An Taobh Siar Agus Nis Ness 9 9  12 ‐3 1

7 Operational Risk Intelligence Gathering and Review

Operational Risk Intelligence is a key factor in safeguarding both Firefighter and Community safety. The Control of Major Accident Hazards is a series of regulations which control the activities on high-risk use or storage of certain chemicals or compounds. All of the SFRS Site Specific Plans for COMAH sites for the Western Isles will be the subject of a comprehensive review in the following Quarter and additionally sites that are considered high risk but fall out with the COMAH guidelines will also be reviewed as part of routine updating of operational knowledge and intelligence. Examples of sites which are considered to require site specific plans include the gas plant at Stornoway and oil depot at Lochcarnan.

These plans are being enhanced by the addition of digital mapping and three dimensional views of the sites to assist attending fire and rescue crews. The technology for producing these enhancements was previously only available in a single service area, but since the creation of the Scottish Fire and Rescue Service it is being used to support operational intelligence throughout the country.

The report by Her Majestys Inspector of Fire & Rescue Services in Scotland, published in November 2015, indicated that there appeared to be some anomalies in the accessibility and accuracy of information on high risk premises. As a result of this a comprehensive review was carried across stations to determine the factual accuracy of the findings. As a result of this review, there has been identified some areas for improvement in the hardware and technology elements of ORI but that there exists detailed knowledge and records of our high risk premises both on appliances and stations. Work is being driven nationally on this issue to ensure the safety of all firefighters at incidents, and Western Isles Officers are fundamentally involved in this work. Further updates will be shared with committee members in due course

8 Progress on local fire & rescue plan priorities Na H-Eileanan an Iar - Priority - All accidental dwelling fires Priority 2 - Reduction of 'All accidental dwelling fires'

The tables below represent the number of accidental dwelling house fires that occurred in the Western Isles.

Trend lines also identify the number of incidents over the reporting 5 year period, both by month and by reporting quarter.

The Service works closely with partner agencies and communities to reduce the number of accidental dwelling house fires through the delivery of targeted home fire safety visits and the installation of free smoke detectors. Supporting the targeted delivery, partner agencies routinely share data identifying residents that would benefit from this free service, aiming to reduce the risk of fire and harm to householders and their property. There will be new initiatives on this ‘data sharing’ in the near future, with the ambition of increasing our work with agencies who routinely deal directly with the more vulnerable members of our community. We aim to bridge the gap that exists between knowledge held by other agencies and our fundamental desire to improve the safety of individuals which in turn reduces the impact on families and the broader community.

While the graph below clearly shows that there is a low incidence of accidental dwelling fires and that the main ‘per 10,000 of population’ figure is reducing, it remains a key area for FRS attention, due to the potential impact on the safety of householders and their property and well-being. We will continue to identify ways to reduce the likelihood of house fires through themed national campaigns and local information sharing.

Five year data for Na H-Eileanan an Iar 15 YTD Incidents 20 15 10 7 Incs 5 10 15 14 Target 0 0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 2014/15 2015/16 11/12 12/13 13/14 14/15 15/16

4.0 Reduction of 'All accidental dwelling fires' per10000 head of population

2.0

0.0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 11/12 12/13 13/14 14/15 15/16 Na H‐Eileanan an Iar North Scotland 162 163 164 165 166 YTD ward ave. for Na H-Eileanan an Iar - 2 2011/12 2012/13 2013/14 2014/15 2015/16 Sparklines Na H-Eileanan an Iar 8 12 7 15 14 Barraigh, Bhatarsaigh, Eirisgeigh agus Uibhist a Deas 12123 Beinn na Foghla agus Uibhist a Tuath 13122 Na Hearadh agus Ceann a Deas nan Loch 11112 Sgir'Uige agus Ceann a Tuath nan Loch 01011 Sgire an Rubha 01020 Steornabhagh a Deas 11213 Steornabhagh a Tuath 01142 Loch a Tuath 11001 An Taobh Siar agus Nis 31120 #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A

9 HFSV Total for Western Isles Area Committee - 2015/16 Q3

CSET Risk High Medium Low Total 2015/16 Q3 No. of HFSVs 47 9 16 72 No. of HFSVs with Detectors Fitted 14 9 5 28 No. of HFSVs with Advice Only 33 0 11 44

80

70

60

50 No. of HFSVs

40 No. of HFSVs with Detectors Fitted 30 No. of HFSVs with Advice 20 Only

10

0 High Medium Low Total 2015/16 Q3

10 COMMUNITY SAFETY ENGAGEMENT QUARTERLY VISITS 2015/16

COMMUNITY SAFETY ENGAGEMENT QUARTERLY POINTS 2015/16

11 Progress on local fire & rescue plan priorities Na H-Eileanan an Iar - Priority - All accidental dwelling fire casualties (fatal & non-fatal (incl. p/c's)) Priority 3 - Reduction of 'All accidental dwelling fire casualties (fatal & non-fatal (incl. p/c's))' The tables below identify the number of dwelling house fires that have resulted in fire related fatalities over the reporting 5 year period. The Service is committed to reducing this figure to eliminate all events and occurrences that result in a fatality. As identified, partnership working and data sharing supports this key aim and the delivery of targeted life safety advice and information.

Home Fire Safety Education for Schools/Children continues to be a relevant and important element of SFRS activity, not only to promote personal safety for young individuals but also to promote responsibility and accountability in the wider context of anti-social behaviour.

SFRS continue to promote and train personnel in the use of the Community Safety Engagement Toolkit, (CSET), which in addition to being a recording mechanism for these activities, tracks activity across the SFRS. Over time, this will allow for the sharing of community safety engagement good-practice right across Scotland.

We will continue to deliver free home fire safety visits (HFSV) to advise and inform residents in the dangers of fire in the home. We will also continue to work with partner agencies through a range of initiatives, which includes installation of free smoke detectors.

Fire Fatalities and Casualties statistics:

The figures for this priority remain low, this will be closely monitored to ensure that prevention measures are implemented should the trend progress upwards.

8 Five year data for Na H-Eileanan an Iar YTD Incidents

6 10 7 4 5 2 Incs 2 74 Target 0 0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 2014/15 2015/16 11/12 12/13 13/14 14/15 15/16

500.0 Reduction of 'All accidental dwelling fire casualties (fatal & non-fatal (incl. p/c's))' per1000000 head of population

0.0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 11/12 12/13 13/14 14/15 15/16 Na H‐Eileanan an Iar North Scotland 162 163 164 165 166 YTD ward ave. for Na H-Eileanan an Iar - 0 2011/12 2012/13 2013/14 2014/15 2015/16 Sparklines Na H-Eileanan an Iar 26274 Barraigh, Bhatarsaigh, Eirisgeigh agus Uibhist a Deas 00001 Beinn na Foghla agus Uibhist a Tuath 12011 Na Hearadh agus Ceann a Deas nan Loch 10000 Sgir'Uige agus Ceann a Tuath nan Loch 00000 Sgire an Rubha 00020 Steornabhagh a Deas 00122 Steornabhagh a Tuath 00010 Loch a Tuath 00000 An Taobh Siar agus Nis 04110 #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A

12 Progress on local fire & rescue plan priorities Na H-Eileanan an Iar - Priority - All deliberate fires Priority 4 - Reduction of 'All deliberate fires' Deliberate fires include those as a result of fire related antisocial behaviour (ASB) and wildfires. Analysis of the overall incidents and the periods in when they occur, identify seasonal variations e.g. muirburning season and holiday periods.

Deliberate fire setting is not a significant issue in the Outer Hebrides. The vast majority of deliberate fires attended by SFRS in the Western Isles are controlled burnings which became out of control. The number of maliciously ignited fires is very low and there has been only two within the reporting period. The Service has introduced a number of fire reduction strategies and thematic action plans, as indicated in the SFRS Seasonal Community Safer Calendar 2015, targeting these types of incidents.

15 Five year data for Na H-Eileanan an Iar YTD Incidents 15 11 10 10 Incs 5 5 2 27 Target 0 0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 2014/15 2015/16 11/12 12/13 13/14 14/15 15/16

20.0 Reduction of 'All deliberate fires' per10000 head of population

10.0

0.0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 11/12 12/13 13/14 14/15 15/16 Na H‐Eileanan an Iar North Scotland 162 163 164 165 166 YTD ward ave. for Na H-Eileanan an Iar - 1 2011/12 2012/13 2013/14 2014/15 2015/16 Sparklines Na H-Eileanan an Iar 3 17 11 2 7 Barraigh, Bhatarsaigh, Eirisgeigh agus Uibhist a Deas 01100 Beinn na Foghla agus Uibhist a Tuath 00300 Na Hearadh agus Ceann a Deas nan Loch 11000 Sgir'Uige agus Ceann a Tuath nan Loch 06102 Sgire an Rubha 10001 Steornabhagh a Deas 03212 Steornabhagh a Tuath 16202 Loch a Tuath 00110 An Taobh Siar agus Nis 00100 #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A

13 Progress on local fire & rescue plan priorities Na H-Eileanan an Iar - Priority - Non domestic fires Priority 5 - Reduction of 'Non domestic fires' Non – Domestic fires remain at low levels within the Western Isles. Q1 / Q2 peaks (and Q3 troughs) in three of the last four years are difficult to rationalise however this particular element of our activity will be monitored closely to identify and resolve any emerging risks.

Legislative Fire Safety Enforcement Audits

This function is now managed by a Fire Safety Enforcement Team based in Inverness who will schedule ‘enbloc’ visits to premises here. Two members of the team visit the Western Isles on a scheduled basis throughout the year and carry out a series of audits of premises. The use of a dedicated team has led to a consistency of approach across all areas of Scotland, improving not only the quality of the enforcement process but also a greater degree of assurance through shared best practice and trend analysis on a broader scale.

Post Fire Audits

It is now SFRS policy that a post fire audit will be implemented following a fire in any building which is deemed to be a “relevant premises” under the Fire (Scotland) Act 2005. This examines whether the “duty holders” of the premises were adequately complying with their fire safety responsibilities.

6 Five year data for Na H-Eileanan an Iar YTD Incidents 10 4 6 5 Incs 2 5 56 Target 0 0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 2014/15 2015/16 11/12 12/13 13/14 14/15 15/16

2.0 Reduction of 'Non domestic fires' per10000 head of population

1.0

0.0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 11/12 12/13 13/14 14/15 15/16 Na H‐Eileanan an Iar North Scotland 162 163 164 165 166 YTD ward ave. for Na H-Eileanan an Iar - 1 2011/12 2012/13 2013/14 2014/15 2015/16 Sparklines Na H-Eileanan an Iar 58656 Barraigh, Bhatarsaigh, Eirisgeigh agus Uibhist a Deas 00111 Beinn na Foghla agus Uibhist a Tuath 12000 Na Hearadh agus Ceann a Deas nan Loch 12200 Sgir'Uige agus Ceann a Tuath nan Loch 00000 Sgire an Rubha 00000 Steornabhagh a Deas 23241 Steornabhagh a Tuath 01103 Loch a Tuath 10000 An Taobh Siar agus Nis 00001 #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A

14 Progress on local fire & rescue plan priorities Na H-Eileanan an Iar - Priority - Special Service Casualties - All Priority 6 - Reduction of 'Special Service Casualties - All'

Special Service incidents involves an operational response to a range of emergency activities including life critical road traffic collisions, flooding events, industrial accidents and in support of other emergency service colleagues at larger multi-agency non-fire related events. The most common type of special service is as a result of a road traffic collision involving, in most cases, a response from all three emergency services. Include in the Special Service category is the SFRS response to weather related events such as damaged roofs and unstable structures .

Road safety activities in the area include e.g. Driving Ambition, which have a focused message of road safety, targeting key groups in the reduction of road related incidents as identified in Scotland’s Road Safety Framework to 2020.

Road Traffic Collisions

Road Traffic Collisions remain a significant element of operational activity. The Fire & Rescue Service are committed to supporting initiatives designed to highlight critical aspects of road safety. Road Safety is a key area for partnership working in Na-Eileanan Siar, and SFRS remains committed to playing its part in reducing both the occurrence and tragedy that can result from these.

20 Five year data for Na H-Eileanan an Iar YTD Incidents 17 15 20 13 10 10 Incs 5 13 15 Target 0 0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 2014/15 2015/16 11/12 12/13 13/14 14/15 15/16

10.0 Reduction of 'Special Service Casualties - All' per10000 head of population

5.0

0.0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 11/12 12/13 13/14 14/15 15/16 Na H‐Eileanan an Iar North Scotland 162 163 164 165 166 YTD ward ave. for Na H-Eileanan an Iar - 2 2011/12 2012/13 2013/14 2014/15 2015/16 Sparklines Na H-Eileanan an Iar 12 27 17 13 15 Barraigh, Bhatarsaigh, Eirisgeigh agus Uibhist a Deas 03010 Beinn na Foghla agus Uibhist a Tuath 02211 Na Hearadh agus Ceann a Deas nan Loch 29110 Sgir'Uige agus Ceann a Tuath nan Loch 01103 6 Sgire an Rubha 50000 Steornabhagh a Deas 11310 Steornabhagh a Tuath 10212 Loch a Tuath 10903 An Taobh Siar agus Nis 21053 #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A

15 Progress on local fire & rescue plan priorities Na H-Eileanan an Iar - Priority - False Alarm - UFAs Priority 7 - Reduction of 'False Alarm - UFAs'

Unwanted Fire Alarm Signals remains a high percentage of overall calls. Continued efforts to reduce this aspect of fire service operations are a priority, while ensuring that premises are supported in the use of their systems to maintain the safety of staff and visitors.

The implementation of the 2015 UFAS policy across the Western Isles has proved largely effective though there is no room for complacency as is demonstrated by a recent increase in UFAS incidents following a period of determined decline. We will continue to seek further improvement and therefore reduce the financial and personal impact of UFAS on fire crews and our community. A recent re- alignment of the role of Station Manager, Prevention & Protection (Western Isles, Orkney & Shetland – WIOS) has led to a more proactive methodology being developed to address persistent call premises. While there are specific ‘triggers’ within the UFAS policy which lead to a formal approach being taken, the Station Manager P&P has outlined a plan whereby any premises which may have only sporadic incidents will be visited and offered guidance and advice. False alarms currently account for around 60% of all calls across Western isles, Orkney and Shetland and it is hope that this more targeted approach will reduce this statistic in due course.

80 Five year data for Na H-Eileanan an Iar YTD Incidents 60 200 149 123 40 Incs 100 20 Target 123 112 0 0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 2014/15 2015/16 11/12 12/13 13/14 14/15 15/16

40.0 Reduction of 'False Alarm - UFAs' per10000 head of population

20.0

0.0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 11/12 12/13 13/14 14/15 15/16 Na H‐Eileanan an Iar North Scotland 162 163 164 165 166 YTD ward ave. for Na H-Eileanan an Iar - 12 2011/12 2012/13 2013/14 2014/15 2015/16 Sparklines Na H-Eileanan an Iar 122 121 149 123 112 Barraigh, Bhatarsaigh, Eirisgeigh agus Uibhist a Deas 12 13 7 6 11 Beinn na Foghla agus Uibhist a Tuath 26 35 30 31 29 Na Hearadh agus Ceann a Deas nan Loch 10 9 13 4 2 Sgir'Uige agus Ceann a Tuath nan Loch 10 10 2 6 4 Sgire an Rubha 23744 Steornabhagh a Deas 31 35 49 29 35 Steornabhagh a Tuath 25 12 39 36 22 Loch a Tuath 32123 An Taobh Siar agus Nis 32152 #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A

16 4. Glossary

Primary Fire Primary fires include all fires in non-derelict buildings and outdoor structures or any fires involving casualties or rescues or any fires attended by five or more appliances.

Secondary Fires Secondary fires are the majority of outdoor fires including grassland and refuse fires unless they involve casualties or rescues, property loss or if five or more appliances attend. They include fires in derelict buildings but not chimney fires.

Accidental Dwelling Fires Building occupied by households, excluding hotels, hostels and residential institutions. In 2000, the definition of a dwelling was widened to include any non-permanent structure used solely as a dwelling, such as caravans, houseboats etc. Caravans, boats etc. not used as a permanent dwelling are shown according to the type of property. Accidental includes fires where the cause was not known or unspecified.

Fire Fatality A person whose death is attributed to a fire is counted as a fatality even if the death occurred weeks or months later.

Fire Casualty Non-fatal casualties, injured as a direct result of a fire attended by the service. Includes those who received first aid at the scene and those who were recommended to go for a precautionary check. Does not include injuries to fire service personnel.

Deliberate Fire Fires where deliberate ignition is suspected.

Special Services Special Services are non-fire incidents requiring the attendance of an appliance or officer. The Fire (Scotland) Act 2005 placed a statutory duty on FRS to attend fires and road traffic accidents. It also included an additional function order that covers non-fire incidents such as rescues from collapsed buildings or serious flooding.

CPP Community Planning Partnership.

SOA Single Outcome Agreement.

RTC Road Traffic Collision

UFAS Unwanted Fire Alarm Signals

RDS Retained Duty System – Staff who are employed on a retained (part time basis) and provide an emergency response within a local area

CRU Community Response Unit – staff who provide a specific role within a local area e.g. attending RTC or Wildfire type incidents

CFS Community Fire Safety - CRU staff providing a local prevention and protection role and deliver fire safety advice and information

PDIR Post Domestic Incident Response – A targeted delivery of key home fire safety advice and information to the local community and residents following a dwelling house fire

17