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Impact Report 2019 Richmond Borough Mind | Impact Report 2019 3 Welcome to We’Re Richmond Borough Mind, and We’Re Here for Everyone Who Needs Us Richmond Borough Mind

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Impact Report 2019 Richmond Borough Mind | Impact Report 2019 3 Welcome to We’Re Richmond Borough Mind, and We’Re Here for Everyone Who Needs Us Richmond Borough Mind Impact Report Richmond Borough 2019 4 By the numbers 5 Welcome to Contents Richmond Borough Mind 6 Chief Executive’s Report 7 Address from the Chair 8 Meeting the need 10 Enabling better understanding of mental health 12 Helping people to live independent lives 14 Connecting with the community 16 Developing a mental health toolkit 18 Helping people into work... and keeping people well in work 20 Financial review 22 Thank you to our funders and fundraisers 23 Officeholders, trustees and management @richmondboroughmind @rb_mind @rb_mind RichmondBoroughMind Richmond Borough Mind 82 Heath Road T: 020 8948 7652 Twickenham E: [email protected] Charity No. 1146297 TW1 4BW W: www.rbmind.org Company No. 7954134 2 Richmond Borough Mind | Impact Report 2019 Richmond Borough Mind | Impact Report 2019 3 Welcome to We’re Richmond Borough Mind, and we’re here for everyone who needs us Richmond Borough Mind By the numbers... Richmond Borough Mind is rooted in the local community and exists to meet local mental health needs. Through our various projects, staff and volunteers, we provide high quality, individually tailored services so people can live full lives and be connected to other people in their communities. Our Peer Group Network 2,670 was supported by people entered treatment Our vision and mission with RB Mind’s part of the Richmond Wellbeing Peer Volunteers Our vision is of a society where people who experience mental health issues and Service 116 18 their carers enjoy a good quality of life within their local communities. We promote good mental health for everybody and campaign for people attended our active members Wellbeing Centre 111 positive change. We provide high quality services, information and support. We focus on recovery to promote independence, support people to help 151 themselves and help people realise their potential. people were supported by our Money Advice Our Carers in Mind Project project supported Support Us With demand for our services expected to grow in the years ahead the support we 142 receive from our community of funders, fundraisers, donors and volunteers has never people received 421 been more vital. Sustainability is a key focus for many small charities and just like our counselling through ethos for recovery, we are stronger with support. our Psychotherapy carers and Counselling service Donate One-off or regular payments make a huge difference. We were Shop supported by At no extra cost to you, earn donations for Richmond Borough Mind by doing your online shopping on fundraising sites like Easyfundraising and Our youth wellbeing AmazonSmile. projects reached 103 Fundraise volunteers Organise your own event or take part in one of ours and we’ll help you 2,449 fundraise on our website. young people Volunteer Join our team of volunteers that keep our charity going. 4 Richmond Borough Mind | Impact Report 2019 Richmond Borough Mind | Impact Report 2019 5 Chief Executive’s Report Address from the Chair There has been much to celebrate in 2018/19, between moving I am delighted to present Richmond Borough Mind’s Impact into our new office accommodation, rebuilding our counselling Report for 2019, the 50th year in which we have been active service and growing our training offer. Demand grows across in Richmond. This is my first, as Chair, and I am proud to look our services, but austerity means we continue to look for new back on another year of RBMind’s invaluable contribution to the ways to fundraise and earn money to support the work across mental wellbeing of people living in the borough. all our services. Now settled in our new headquarters accommodation in UK House, Twickenham, our We head into 2019/20 with a view to further transformation, anticipating the opening team has had far fewer distractions than in recent years. The new offices provide of our Journey Recovery Hub offering out of hours crisis support across Richmond good quality working spaces, meeting rooms and comfortable, welcoming counselling and Kingston. This has been the response to a number of service user consultations in rooms. Together with our refurbished property in Hampton Road it provides the flexible recent years, and a much needed local service in a borough which does not have its accommodation that our activities need to provide our present services and the scope own Emergency Department. to grow them. Partnerships remain crucial to our operations with other local Minds, local Hampton Road, housing our Wellbeing Centre and counselling rooms, and St John’s commissioners, local funders and voluntary organisations. We are learning to work Medical Centre are both near to UK House and the properties provide scope for the differently across the voluntary sector as some local organisations take on lead roles development and enhancement of our services. We also continue our work at Mind for services and subcontract RBMind to provide some elements. Our well-established in Mortlake and our Positive Living services there, some counselling services at the roots in the community ensure we are seen as a valuable partner, and we thank all Maddison Clinic in Teddington and various peer groups. our partners for the work they do with us. We particularly thank RPLC, the Hampton Fund and Barnes Workhouse Fund for supporting us to develop new initiatives while As our Chief Executive’s report describes we reached more than 6,600 people across recognising the essential nature of core funding to maintaining all our services. the Borough, during 2019, receiving very positive feedback from users. In 19/20 we will be celebrating 60 years of service to the borough and will plan to We work closely with GPs, other community services, local commissioning bodies and reach many more individuals and organisations as we continue to grow our support for the NHS to deliver the help that people need. The limit on our activities continues to be local mental wellbeing. defined mainly by the funding provided from those sources. A great deal of change is taking place in how mental health services are commissioned and paid for and RBMind will have to be flexible and nimble to respond effectively in the year to come. As always, RBMind is wholly dependent on the work of its team and the contribution of our many volunteers and it is my privilege to thank them for their contributions. They equip us well to tackle the challenges of 2020. Val Farmer Chief Executive Richard Hurst Chair of Trustees 6 Richmond Borough Mind | Impact Report 2019 Richmond Borough Mind | Impact Report 2019 7 Meeting the need Despite its perceived affluence, the borough of Richmond has a high prevalence of mental health problems. This year we reached over Only 8.6% of working age adults under Mental Health services are 24,500 6,000 8.6% in paid employment residents Our Peer Group Network and volunteering people in Richmond - many opportunities help our service users develop through our Richmond confidence, self-esteem and skills to increase Wellbeing Service, Estimated number of their employability. Our Mental Health Psychotherapy and residents in Richmond Awareness training programmes support Counselling Service and Borough living with a employers to help keep those with mental Carers in Mind. mental health problem health problems in work, stay well. Almost 1,700 3rd 2,449 people have a severe 1 mental health condition. Highest Rate reached by our /3 Our Wellbeing Centre of 16 - 19 year olds of hospital Youth helps people with severe have a diagnosed admissions for Wellbeing and enduring mental health mental health self-harm amongst problems recover, enabling condition 10 - 24 year olds in Projects them to live the best life London this year. possible for them. 8 Richmond Borough Mind | Impact Report 2019 Richmond Borough Mind | Impact Report 2019 9 Enabling better understanding of mental health Psychotherapy and Counselling Carers in Mind Our Psychotherapy and Counselling Families and friends service provides an opportunity for play a vital role in people to explore their mental health supporting people 85% through a range of therapies including with mental of carers said being psychodynamic, integrative, person- health problems. part of the project centred, existential and cognitive However, made them feel better behavioural. All individuals are concentrating all able to understand empowered through their journey to your energies on their own needs as a recognise and listen to their own voice, the mental health carer to develop their inner of another can leave strength, and focus you developing your own on their self-care. mental health concerns. That’s where Helen’s Story 93% The service is our Carers in Mind team steps in. We of clients said subsidised for offer one-to-one support to help carers counselling has those on lower identify any concerns and discuss ways Helen cares for her elderly mother, Helen also provided us with an email improved their incomes. In order of protecting their own wellbeing. We Nancy. Nancy has a social services she wanted to send to her mother’s relationships with to help map the also have a range of support groups, care package, and residential care social worker outlining her withdrawal significant others progress of our training courses and social events; and was being considered temporarily as from some aspects of her caring role service users, this our Acute Carers Recovery Worker respite for Helen who felt entirely on and her reasons why. Our support year we introduced offers support for families and friends her own in dealing with her mother’s worker was able to reassure Helen that the CORE outcome measure supporting someone during an acute multiple needs. Helen also felt that social it was very important for her to focus on (CORE-10), a session by session crisis period.
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