Impact Report Richmond Borough 2019 4 By the numbers 5 Welcome to Contents Richmond Borough Mind 6 Chief Executive’s Report 7 Address from the Chair 8 Meeting the need 10 Enabling better understanding of mental health 12 Helping people to live independent lives 14 Connecting with the community 16 Developing a mental health toolkit 18 Helping people into work... and keeping people well in work 20 Financial review 22 Thank you to our funders and fundraisers 23 Officeholders, trustees and management

@richmondboroughmind @rb_mind

@rb_mind RichmondBoroughMind

Richmond Borough Mind 82 Heath Road T: 020 8948 7652 Twickenham E: [email protected] Charity No. 1146297 TW1 4BW W: www.rbmind.org Company No. 7954134

2 Richmond Borough Mind | Impact Report 2019 Richmond Borough Mind | Impact Report 2019 3 Welcome to We’re Richmond Borough Mind, and we’re here for everyone who needs us Richmond Borough Mind

By the numbers... Richmond Borough Mind is rooted in the local community and exists to meet local mental health needs. Through our various projects, staff and volunteers, we provide high quality, individually tailored services so people can live full lives and be connected to other people in their communities. Our Peer Group Network 2,670 was supported by people entered treatment Our vision and mission with RB Mind’s part of the Richmond Wellbeing Peer Volunteers Our vision is of a society where people who experience mental health issues and Service 116 18 their carers enjoy a good quality of life within their local communities. We promote good mental health for everybody and campaign for people attended our active members Wellbeing Centre 111 positive change. We provide high quality services, information and support.

We focus on recovery to promote independence, support people to help 151 themselves and help people realise their potential. people were supported by our Money Advice Our Carers in Mind Project project supported Support Us With demand for our services expected to grow in the years ahead the support we 142 receive from our community of funders, fundraisers, donors and volunteers has never people received 421 been more vital. Sustainability is a key focus for many small charities and just like our counselling through ethos for recovery, we are stronger with support. our Psychotherapy carers and Counselling service Donate One-off or regular payments make a huge difference. We were Shop supported by At no extra cost to you, earn donations for Richmond Borough Mind by doing your online shopping on fundraising sites like Easyfundraising and Our youth wellbeing AmazonSmile. projects reached 103 Fundraise volunteers Organise your own event or take part in one of ours and we’ll help you 2,449 fundraise on our website. young people Volunteer Join our team of volunteers that keep our charity going.

4 Richmond Borough Mind | Impact Report 2019 Richmond Borough Mind | Impact Report 2019 5 Chief Executive’s Report Address from the Chair

There has been much to celebrate in 2018/19, between moving I am delighted to present Richmond Borough Mind’s Impact into our new office accommodation, rebuilding our counselling Report for 2019, the 50th year in which we have been active service and growing our training offer. Demand grows across in Richmond. This is my first, as Chair, and I am proud to look our services, but austerity means we continue to look for new back on another year of RBMind’s invaluable contribution to the ways to fundraise and earn money to support the work across mental wellbeing of people living in the borough. all our services. Now settled in our new headquarters accommodation in UK House, Twickenham, our We head into 2019/20 with a view to further transformation, anticipating the opening team has had far fewer distractions than in recent years. The new offices provide of our Journey Recovery Hub offering out of hours crisis support across Richmond good quality working spaces, meeting rooms and comfortable, welcoming counselling and Kingston. This has been the response to a number of service user consultations in rooms. Together with our refurbished property in Hampton Road it provides the flexible recent years, and a much needed local service in a borough which does not have its accommodation that our activities need to provide our present services and the scope own Emergency Department. to grow them.

Partnerships remain crucial to our operations with other local Minds, local Hampton Road, housing our Wellbeing Centre and counselling rooms, and St John’s commissioners, local funders and voluntary organisations. We are learning to work Medical Centre are both near to UK House and the properties provide scope for the differently across the voluntary sector as some local organisations take on lead roles development and enhancement of our services. We also continue our work at Mind for services and subcontract RBMind to provide some elements. Our well-established in Mortlake and our Positive Living services there, some counselling services at the roots in the community ensure we are seen as a valuable partner, and we thank all Maddison Clinic in Teddington and various peer groups. our partners for the work they do with us. We particularly thank RPLC, the Hampton Fund and Barnes Workhouse Fund for supporting us to develop new initiatives while As our Chief Executive’s report describes we reached more than 6,600 people across recognising the essential nature of core funding to maintaining all our services. the Borough, during 2019, receiving very positive feedback from users.

In 19/20 we will be celebrating 60 years of service to the borough and will plan to We work closely with GPs, other community services, local commissioning bodies and reach many more individuals and organisations as we continue to grow our support for the NHS to deliver the help that people need. The limit on our activities continues to be local mental wellbeing. defined mainly by the funding provided from those sources. A great deal of change is taking place in how mental health services are commissioned and paid for and RBMind will have to be flexible and nimble to respond effectively in the year to come.

As always, RBMind is wholly dependent on the work of its team and the contribution of our many volunteers and it is my privilege to thank them for their contributions. They equip us well to tackle the challenges of 2020. Val Farmer Chief Executive Richard Hurst Chair of Trustees

6 Richmond Borough Mind | Impact Report 2019 Richmond Borough Mind | Impact Report 2019 7 Meeting the need

Despite its perceived affluence, the borough of Richmond has a high prevalence of mental health problems.

This year we reached over Only 8.6% of working age adults under Mental Health services are 24,500 6,000 8.6% in paid employment residents Our Peer Group Network and volunteering people in Richmond - many opportunities help our service users develop through our Richmond confidence, self-esteem and skills to increase Wellbeing Service, Estimated number of their employability. Our Mental Health Psychotherapy and residents in Richmond Awareness training programmes support Counselling Service and Borough living with a employers to help keep those with mental Carers in Mind. mental health problem health problems in work, stay well.

Almost 1,700 3rd 2,449 people have a severe 1 mental health condition. Highest Rate reached by our /3 Our Wellbeing Centre of 16 - 19 year olds of hospital Youth helps people with severe have a diagnosed admissions for Wellbeing and enduring mental health mental health self-harm amongst problems recover, enabling condition 10 - 24 year olds in Projects them to live the best life London this year. possible for them.

8 Richmond Borough Mind | Impact Report 2019 Richmond Borough Mind | Impact Report 2019 9 Enabling better understanding of mental health

Psychotherapy and Counselling Carers in Mind

Our Psychotherapy and Counselling Families and friends service provides an opportunity for play a vital role in people to explore their mental health supporting people 85% through a range of therapies including with mental of carers said being psychodynamic, integrative, person- health problems. part of the project centred, existential and cognitive However, made them feel better behavioural. All individuals are concentrating all able to understand empowered through their journey to your energies on their own needs as a recognise and listen to their own voice, the mental health carer to develop their inner of another can leave strength, and focus you developing your own on their self-care. mental health concerns. That’s where Helen’s Story 93% The service is our Carers in Mind team steps in. We of clients said subsidised for offer one-to-one support to help carers counselling has those on lower identify any concerns and discuss ways Helen cares for her elderly mother, Helen also provided us with an email improved their incomes. In order of protecting their own wellbeing. We Nancy. Nancy has a social services she wanted to send to her mother’s relationships with to help map the also have a range of support groups, care package, and residential care social worker outlining her withdrawal significant others progress of our training courses and social events; and was being considered temporarily as from some aspects of her caring role service users, this our Acute Carers Recovery Worker respite for Helen who felt entirely on and her reasons why. Our support year we introduced offers support for families and friends her own in dealing with her mother’s worker was able to reassure Helen that the CORE outcome measure supporting someone during an acute multiple needs. Helen also felt that social it was very important for her to focus on (CORE-10), a session by session crisis period. This year we have services were using her to support her her own mental health and well-being. monitoring tool with items covering developed relationships with thea Social mother, as opposed to them taking on anxiety, depression, trauma, physical Services Carers Champion who now that responsibility. After coming to our service feeling problems, functioning and risk to self. attends attended oour carers’ monthly isolated, Helen was now able to lunches which was an opportunity for When Helen first came to our carers form connections with other carers carers to discuss their issues and access service, she was incredibly anxious in the support group who had similar information about carers’ assessments. and worn out due to the amount of experiences to her. She was also support she was providing her mother. assessed by our counselling service and This stress had put a lot of strain on assigned a counsellor. her physically which had worsened her health issues. She felt isolated and like Through the sessions with our support she had no one to turn to. It had got to a worker and counselling, Helen’s anxiety Carers in Mind arranged a number of point in which she wanted to withdraw decreased and her emotional needs trips throughout the year including to from part of her caring role due to her were met. It remains a challenging Kew Gardens’ orchid festival. own emotional and physical needs. situation as her mother’s state has not improved and Helen has a limited The service aims to provide Our Carers Support Worker held a support network. However, our opportunities for connections and series of one-to-one sessions with reassurances that it was reasonable support through shared experience. Helen and she also started to attend our for her to focus on her own wellbeing monthly carers support group to meet empowered Helen to send the email to with others in a similar situation as her. social services.

10 Richmond Borough Mind | Impact Report 2019 Richmond Borough Mind | Impact Report 2019 11 Helping people Nick’s Story to live independent lives Nick is in his sixties and lives on his own in social housing. He suffers with mental health problems dating back to his late Peer Group Network twenties and physical health conditions. His situation had led him to feeling This network of activity groups isolated with low self-esteem and little encourages our members to build their confidence. own support networks and develop skills, thus enabling them to grow When Nick looked for support for his independently in their own lives. This mental health, he came across our includes learning to cook for themselves Peer Group Network and decided to in our cooking group; developing or get involved in our Walking and Pilates re-engaging with their love of reading, groups. At Nick’s first Pilates session, he music or art in Mind Readers, Musical met our volunteers and instructor and Minds and our arts and crafts groups; was given time to discuss his physical and getting a chance to enjoy exercise disabilities and how they affect his ability Without the Peer Group in our Walking and Pilates groups. Each to interact with others. A plan was group is run by a Peer Volunteer who devised to support Nick at the group Network, I would not be has lived experience of mental ill health. including a Peer Volunteer being placed Running groups is also a chance for our next to him to offer assistance whenever where I am today. I am Members of our Peer Group Network volunteers to learn new skills and build it was needed. Nick was very thankful enjoying some drawing on a trip to in a lot less pain and feel confidence, and for many it is a way to for this as he said he had been turned Kew Gardens re-engage with education or work. away from other physical activities able to walk down to the previously which had caused relapses in his mental health. shops, where previously I would just stay at home. Our Pilates group has really helped Nick, and he is continuing to go from I cannot describe the strength to strength. Over the last three of our members of members felt that feeling of joy this has reported that their our Peer Group months Nick has become more flexible wellbeing had been Network has helped and this has improved his mobility. He given back to me. improved by being them maintain their has now started to attempt positions 97% 84% and moves that at the beginning of the part of our Network. independence course he was unable to do. Nick’s regular member of our Chatty Minds confidence has also grown, as he can group where he can share his feelings and experiences with others in a safe Positive Living Group Money Advice Project see the positive impact Pilates is having on him. environment. This has supported him to RB Mind’s Positive Living Group fosters If you are dealing with a mental health believe for the first time in years that he our members’ ability and enthusiasm problem, money issues can easily We also encouraged Nick to attend is “worth something”. He has also built for cooking for themselves, improving escalate into a crisis and leave you some of our other groups, to start up friendships with other peer group their self-care and making new friends feeling helpless and reliant on others. building up a routine to keep him members and they now regularly meet through a range of outings. This This year RB Mind once again worked from feeling isolated, and he is now a up outside the groups. year the most positive response from in partnership with Richmond Aid members has been the introduction of a to advise and support our service more experiential group which involves users on issues including benefits, participants being encouraged to get debt and managing their money, in involved as much as possible when order to foster their own financial preparing the food we make. independence.

12 Richmond Borough Mind | Impact Report 2019 Richmond Borough Mind | Impact Report 2019 13 Connecting with the community

Wellbeing Centre

The main aim of our Wellbeing Centre is to help people with severe and enduring mental health problems recover, enabling them to live the best life possible for them. Rather than focussing on diagnoses, service users aim to understand and manage their behaviours in order to develop their wellbeing and be supported to access the opportunities that they value. Activities include poetry writing, museum trips and arts projects. This year two new groups: ‘Recovery from Trauma’ and ‘Food and Mood’ provided extensive support and education; and a new gardening project with Turner’s House Alice’s Story Trust gave service users an opportunity to connect with nature. Much of Alice’s conversations in our space themselves, thereby fostering and Wellbeing Centre centred around her developing a nurturing attitude. Within this personal problems with the need to environment, Alice felt able to contribute discuss in detail stressful situations from freely and repeatedly answered My behaviour has the past and in the present. Alice was questions. given the opportunity to become part of of our88% Wellbeing changed as a result of a new gardening project our Wellbeing On route to Turner’s House for the next Centre service users Centre was running in partnership with gardening session, Alice’s conversation said their one-to ones the support – I am able Turner’s House Trust. The project was was quite different than the previous with staff helped them to accept my condition an opportunity for service users to pick week and centred around her expansive feel part of the wider up gardening tips from a community knowledge of flowering shrubs. Within community more. volunteer. However, on the journey to the group her engagement was warm, Wellbeing Service user. Turner’s House to meet the community her smiles contagious and her focus very gardener, Alice’s worries and anxieties much around what was being discussed. around the details in her life were still all- Reflecting on the message of ‘Reduce, Mind ‘n Mortlake consuming. Reuse, Recycle’ within gardening, discussion focused on ‘look after the This project is a satellite service of Once the project was underway, the Earth, look after yourself’. That the our Wellbeing Centre. It provides an energy with which the gardening positivity offered was being shored up opportunity for people to meet on session was delivered by the community with environmental parallels allowed Alice Fridays at Barnes Children’s Centre to volunteer created a motivational yet calm to focus away from herself: she was alert socialise and take part in a variety of space, within which members comfortably and fully engaged in the group, taking on activities to support mental wellbeing interacted within the group. responsibility for different jobs required including healthy eating, art and music for planting and her confidence seemed groups, and local outings. Our service users were responsible for high - and so much smiling! the planting so were investing in that

14 Richmond Borough Mind | Impact Report 2019 Richmond Borough Mind | Impact Report 2019 15 Developing a mental health toolkit Sophie’s Story

At university, Sophie was struggling to see where she Richmond Wellbeing Service fit in and how to cope with The Richmond Wellbeing Service all the changes with her new (RWS) offers a range of support to circumstances. She was people experiencing common mental not a party person, and her health problems such as depression introversion started to develop and anxiety. The service is part of into anxiety which later led to her the national Improving Access to catastrophizing issues regularly, Psychological Therapies (IAPT) scheme causing repeated panic attacks. and RB Mind runs it in partnership with East London NHS Foundation Sophie didn’t recognise that these Trust. We offer cognitive behavioural Youth Wellbeing Trainers Sam and issues were having such an impact Claudia after delivering two exam on her until she spoke to someone therapy (CBT) to help service users stress workshops at Christ’s School learn practical approaches to improve at university and was advised to see how they are feeling. CBT focuses on her GP. She was then referred to problems in the ‘here and now’ rather our Richmond Wellbeing Service and than concentrating too much on possible Bounce and Mindkit received support to work through her past causes of difficulties. issues and develop her own support Our two youth wellbeing projects give plan to manage them. At the end of her Sophie’s journey children and young people a foundation treatment, she decided that she wanted Discussing the hypothetical and practical is particularly inspiring, as in how to maintain their mental health to give back to others for the support worries gave me a real insight. with her social anxiety she wouldn’t throughout their life. Volunteers with she had received. Initially I thought I would only benefit lived experience of mental ill have dreamt that she would be able from one-to-one therapy but this to talk to others about her problems, health run workshops When she saw we were advertising changed with every session. but now she feels amazing sharing in schools, colleges, for volunteer Youth Wellbeing Trainers, Richmond Wellbeing Service user her personal story widely with large universities and Sophie was excited. She felt that “I liked the groups of young people, to support youth groups becoming a volunteer would be a This year we continued to expand resilience toolkit and encourage them to look after their based around challenge for her, but also a positive the user-friendly accessible nature because it made me own wellbeing. She also now supports the Five Ways step in her recovery. Sophie was a of this service through the launch of think about what delivery of our youth peer group at to Wellbeing and perfect candidate to be a volunteer, as our innovative computerised cognitive makes me happy.” a local university. As this was where living mindfully. she had lived experience of mental ill behavioural therapy (cCBT) approach. Mindkit User she started to have problems herself, Our Bounce health, and was keen to share her story With just a computer and internet this is a particularly empowering way project works with to give hope and inspiration to others. connection you can now access support for Sophie to support others. Through 8-13-year-olds and She went on to complete her youth via RWS at any time of the day meaning her volunteer experience Sophie has our Mindkit project is for wellbeing training with us, developing you can work at your own pace whilst developed new skills, and increased her those 14-25. This year we re-designed her skills in delivering presentations, being supported by a member of our confidence and self-esteem. She is now our range of workshops on wellbeing working with children and supporting team. engaging regularly with other avenues and resilience, anxiety and exam stress, vulnerable groups. bullying and depression, and eating of support that RB Mind offer and studying for her MA. score given by Mindkit disorders so that they were tailored attendees when asked how specifically for primary, secondary, 8 confident they were and young adult audiences. We also in knowing where to turn introduced a new resilience toolkit for help with their own exercise as we felt it was important that 10 mental health participants had something practical which they could take away with them.

16 Richmond Borough Mind | Impact Report 2019 Richmond Borough Mind | Impact Report 2019 17 Helping people into work... Diana’s Story When Diana first contacted our Peer that she was able to bounce back much and keeping well in work Group Network it was soon after an quicker than she was previously able episode of particularly bad mental to, and she returned to her volunteering health. At the time, due to her mental roles as soon as she could. Mental Health health difficulties, moving to a new area and family problems, she had become Volunteering at Work I feel that this has all been an very isolated. She was unable to work, important part of my recovery not pursuing any of her hobbies, and This year RB Mind was supported by Mental ill health and that RB Mind has given me rarely meeting with friends. over 100 volunteers across our range of is the leading the direction and where to go projects and services. Our volunteers cause of Diana started volunteering as a Peer with it. I know where I am now bring with them a wealth of knowledge sickness absence Volunteer with our Musical Minds and I’m more confident in terms including our Peer Volunteers who deliver in the UK, costing Group, before also getting involved with of knowing I’ll get back up after our peer group sessions and our Youth businesses £35 our Crafty Minds Group, Pilates and our falling down Wellbeing Trainers who run mental health billion each year. RB Chatty Minds Group. For each group workshops for children and young people. Mind is at the forefront she brought her own skills, enthusiasm Her involvement with our peer groups It’s a two-way process: it is fantastic to of addressing this concern in Richmond. and interests, and would attend as a both as a volunteer and a group work with our volunteers to use their fresh We work with statutory, voluntary and member as well to benefit from the member has not only significantly perspectives to encourage our service private organisations in the borough to support herself. lowered Diana’s feelings of isolation, but development, and at the same time it give staff the skills and support they it has also boosted her self-confidence is an opportunity for our volunteers to need to overcome the initial signs of any Unfortunately, during her volunteering and assertiveness; and has helped her develop their self-belief, confidence and problems they might be experiencing. she became unwell again and had to to get back on track both physically learn new skills which increases their Our offer includes courses on Mental step back from her role. During and emotionally. She is now enrolled employability. Indeed, this year once again Health Awareness, Workplace Wellbeing, this time, she occasionally on our Level 2 Peer Mentor Accredited we have seen many of our volunteers and Stress Management for Managers. attended groups as training and is really enjoying the new moving into employment or Our training courses can be tailored to a member when set of skills she is learning and she further education, and suit your organisation. We usually hold able, and says is looking forward to using them to several individuals sessions for up to 20 people on a half- 60% she found the RB support more people moving forwards. of employees have completed accredited day basis and can also offer two- experienced mental Mind team very She recognises how this training has Peer Mentor training hour workshops or a whole day. 6200 health issues due to supportive, which increased her confidence even further, and are using their For more information about booking work or where work really helped her to as well as helping her to learn new skills to support our a training session, please contact was a related factor slowly build herself things and providing a certificate to services. of timehours given by our [email protected]. back up. This meant demonstrate her accomplishments. volunteers

18 Richmond Borough Mind | Impact Report 2019 Richmond Borough Mind | Impact Report 2019 19 Financial Review

In the year, income fell by 7% to Reserves policy £916,737. The move out of Richmond Royal Hospital in 2017 continued Reserves are at a healthy level at to impact our Psychotherapy and £521,596. Once £114,998 tangible fixed Counselling Service, resulting in a assets and £33,931 restricted funds reduction in income on this self-funding are accounted for, £372,667 (71%) project. Income Income remains. This represents 4.6 months breakdown by funds of budgeted expenditure for 2018/19. In the year, expenditure rose by 3% to £883,507. This was driven by an The preferred level of reserves is increase in rent from October 2019 with at least three months running costs. the lease of new premises at UK House, The Board was keen to maintain the 82 Heath Road, Twickenham TW1 4BW, higher reserve than usual to allow for and the need for a small refurbishment costs of refurbishing premises and creating three fully soundproofed higher office and room hire following consulting rooms from one large office. Richmond Wellbeing Service... 52% Restricted statutory grants/ the loss of existing accommodation. The new premises offer the capacity Support...... 6% contracts...... 23% Accommodation was secured during and opportunity to grow the Counselling The Wellbeing Centre...... 11% Unrestricted statutory grants/ the year and an unrestricted amount service in 2019/20. The principle of Peer Network...... 6% contracts...... 1% of reserves has been designated to Full Cost Recovery has been applied Mindkit...... 5% Restricted non-statutory grants/ cover the remaining lease payments. to our projects, based on Full Time Carers...... 11% funding...... 13% Equivalent Staffing of the projects. As Psychotherapy & Counselling.... 6% Unrestricted non-statutory The Board is maintaining the higher a result, the Board of Trustees of RB Volunteering...... 1% grants/funding/contracts...... 55% level of reserves into 2019/20 as a Mind have agreed to cover the deficit Training...... 1% Restricted donations/fundraising 1% deficit budget has been set for the within projects by transferring £47,235 Money Advice...... 1% Unrestricted donations/ Youth project while awaiting the results from unrestricted funds (as shown in the fundraising...... 1% of a number of funding bids, and for Statement of Financial Activities in the Restricted income - therapies.... 5% the Counselling project while building accounts and Note 13-Funds Analysis). Unrestricted training income...... 1% the capacity and income of the service. Both areas remain a priority for RB Statutory austerity measures continue Mind and the Board will allocate to impact our services, so we are Thanks so reserves when forecasts are reviewed ever grateful for the support of our much to mid-year. The Board also recognises Investment policy local funders and supporters: Barnes everyone who that the Business Development Workhouse, Big Yellow Richmond, has Interest rates have continued to be function may take most of 2019/20 to Bill Brown’s 1989 Charitable Trust, donated to low during the course of the year. develop local relationships and the Hampton Fund, Richmond Charities, offer to funders, and this investment Richmond The sum invested in the CAF Platinum Richmond Parish Lands Charity and Account currently remains at the same may not be realised until early Kew Midsummer Fete. Legacies, Borough Mind. level. The cash balances are managed 2020/21. Reserves may be allocated to in memoriam donations, other local between the interest-bearing CAF Gold invest in Business Development based organisations and other donations are account and the CAF Current Account on business plans developed during valuable in the support of our services. to meet cash flow requirements. The the year. divestment of cash more widely is under review to maximise both interest payments and the Financial Services Compensation Scheme coverage.

20 Richmond Borough Mind | Impact Report 2019 Richmond Borough Mind | Impact Report 2019 21 Thank you to our Officeholders, funders and fundraisers trustees and management

We of course could not offer the services we do without the support of our funders and President Vacant fundraisers, and those who give their support in kind. They are acknowledged below and we thank them all most sincerely. In addition, we would like to thank those funders who Vice Presidents Dr Vince Cable MP prefer to remain anonymous. Baroness Tonge

Barnes Workhouse Funds Trustees Big Yellow, Richmond Bill Brown Charitable Settlement Richard Hurst, Chair Russell Goodenough, Vice Chair East London NHS Foundation Trust Philip Congdon, Treasurer Hampton Fund (Hampton Fuel Allotment Charity) Heathrow Community Fund Jerry Martin (appointed March 2019) Kim Tasso (appointed March 2019) Integrated Neurological Services Monika Waller (appointed March 2019) Kew Midsummer Fete Susan Cain (appointed March 2019) Lloyds Bank Foundation, Enable Fund Peter John Greeves (retired AGM December 2018) London Borough of Richmond upon Thames Joseph Hill (resigned June 2019) Metanoia Institute Edward Lowe (resigned March 2019) Mortlake Community Association Tamsin Priddle (stepped down on rotation June 2019) Matthew Steans (resigned August 2018) National Mind Claire Wilson (stepped down AGM 2018) National Physical Laboratory NHS Health Education England NHS Richmond Clinical Commissioning Group Religious of The Assumption Twickenham Charity No. 1146297 Richmond Advice and Information on Disability

Richmond Charities Company No. 7954134 Richmond Free Church/Unitarian Church Chief Executive Val Farmer Richmond Parish Lands Charity Richmond upon Thames College Principal office UK House, S Cooley 82 Heath Road, Twickenham, Middlesex, TW1 4BW South West London & St George’s Mental Health NHS Trust

Thank You Thames Valley Housing Bankers CAF Bank Limited, to everyone who The Fox Pub 25 Kings Hill, West Malling, Kent ME19 4JQ supported us in Waitrose Auditors Goldwins Limited, 2018/19 William Blake Charitable Trust 75 Maygrove Road, West Hampstead, London NW6 2EG Yoga Room, Twickenham

22 Richmond Borough Mind | Impact Report 2019 Richmond Borough Mind | Impact Report 2019 23 We need your support

This annual review shows how we reached out to more people in more ways than ever before in 2018/19.

Please support us to help make sure we can be here for everyone who needs us. No one should face a mental health problem alone.

RBMind.org/donate

Richmond Borough Mind @richmondboroughmind 82 Heath Road Twickenham @rb_mind TW1 4BW T: 020 8948 7652 @rb_mind Charity No. 1146297 E: [email protected] Company No. 7954134 W: www.rbmind.org RichmondBoroughMind