Impact Report 2020 Richmond Borough 4 Chair’s Remarks 5 Chief Executive’s Report Contents 6 Welcome to Richmond Borough Mind 7 We’re to help 8 Learning how to improve our wellbeing 10 Exploring new ways of being 12 Getting involved 13 Working with young people 14 Creating recovery plans 16 Engaging with others 18 Financial review 20 Thank you to our funders and fundraisers 21 Officeholders, trustees and management
@richmondboroughmind @rb_mind
@rb_mind RichmondBoroughMind
Richmond Borough Mind 82 Heath Road T: 020 8948 7652 Twickenham E: [email protected] Charity No. 1146297 TW1 4BW W: www.rbmind.org Company No. 7954134
2 Richmond Borough Mind | Impact Report 2020 Richmond Borough Mind | Impact Report 2020 3 Chair’s remarks Chief Executive’s report
As Chair of the Board of Richmond Borough Mind, it’s been my Firmly settled in our new offices at UK House, our services have privilege every year to tell you how proud my fellow directors and grown in 2019/20. The new space has enhanced our Counselling I are of the services which we provide to the people of Richmond service and has also helped to expand our Carers service. Our and its surrounds. The team and our many supporting volunteers Richmond Wellbeing Service continues to offer support to thousands provide vital help to a huge number of people out of all proportion to of residents experiencing common mental health problems. our small size. We were also very excited this year to open our two new Journey In the usual way this report tells of the services we provided in Recovery Hubs, offering out-of-hours support to those in Richmond the year to 31 March 2020 and I would like to say thank you to the and Kingston in immediate crisis. While at the same time our many people and supporters we relied upon to do so. Of course, Wellbeing Centre, for those with long-term mental health problems, the end of that year, and the period since, have been anything but continued to expand its offer and accessibility through inviting self- usual. No sooner than settled in our new offices, everything we do referral. was completely unsettled by the Coronavirus. Doing what we do is always a challenge but the lockdown and social distancing rules In March, we all experienced the upheaval of the Coronavirus crisis, suddenly made everything very much more difficult. Face-to-face a global health crisis like no other. But this crisis is as much local as counselling, peer group meetings, presentations and coaching and it is global; and consequently, our response has been to keep all our everything else we do had to quickly adapt. Our small administration local services running throughout lockdown, expanding our online team also had to get used to working from home. offer in the process. And as we move out of this crisis and back to our normal lives, we will have new ways of looking after our mental The achievement of the team in ensuring that our services have health at the click of a button, accessible from the comfort of our continued unaffected is remarkable and I pay tribute to it here. I homes. reiterate our thanks to the volunteers, funders and all the others who make our essential services possible. We are especially We continue to look for new ways to fund our work; and sincerely grateful to those who have expressed the continuation of their thank RPLC, the Hampton Fund, the Barnes Fund and all our other support. I think it no exaggeration to say our services have rarely, if funders and donors for supporting us throughout this most difficult ever, been needed more. We are determined to carry on helping the of times. Taking care of people’s mental health is crucial now more people of Richmond in our special way. than ever; and we look forward in the years ahead to work with our partners to ensure that everyone has access to the help they need. Richard Hurst Val Farmer Chair of Trustees Chief Executive
4 Richmond Borough Mind | Impact Report 2020 Richmond Borough Mind | Impact Report 2020 5 Welcome to Richmond Borough Mind We’re here to help
Richmond Borough Mind is rooted in the local community and exists to meet local mental health needs. Through our various This year we reached over projects, staff and volunteers, we provide high quality, individually 8,840 tailored services so people can live full lives and be connected to people in the borough of Richmond other people in their communities.
Our vision and mission We’re here for the
Our vision is of a society where people who experience mental health issues and We’re here for the their carers enjoy a good quality of life within their local communities. We promote good mental health for everybody and campaign for 25% positive change. of people who experience a 33% We provide high quality services, information and support. mental health problem in of 16-19 year olds who have any given year a diagnosed mental health We focus on recovery to promote independence, support people to help themselves and help people realise their potential. condition
We’re here for the We’re here for the helpline 52% 020 3137 9590 Richmond of people who say they’ve 88% experienced poor mental of people who use mental Borough Your first call for mental health support health in their health services who havve current job faced discrimination because of their mental health
6 Richmond Borough Mind | Impact Report 2020 Richmond Borough Mind | Impact Report 2020 7 Learning how to improve our wellbeing
Richmond Wellbeing Service Carers in Mind The Richmond Wellbeing Service Our Carers in Mind team supports offers a range of support to people people who themselves are experiencing common mental health supporting family members and problems such as depression friends with mental health problems. and anxiety. We offer cognitive We provide one-to-one and group behavioural therapy to help service sessions including our revamped users manage their thinking patterns, Coping with Caring Workshops; and learn practical approaches to training courses; and social events to look after themselves and improve help carers learn new ways they can how they are feeling. Most work is look after their own mental wellbeing. done in groups. The service is part Our Acute Carers Recovery Worker of the national Improving Access continued to offer additional help this to Psychological Therapies (IAPT) year to carers supporting someone scheme and RB Mind runs it in during an acute crisis period. One partnership with East London NHS of our priorities has been working in Amelia’s Story Foundation Trust. Our innovative partnership with local organisations computerised cognitive behavioural to improve the help carers receive. therapy came into its own this year, To this end representatives from Amelia came to Carers in Mind seeking one of our monthly carers support as we were able to move the entire South West London and St George’s support for herself in caring for her groups which has enabled her to meet service online during the lockdown Mental Health NHS Trust met our young adult son, Mark. Mark had other carers who she can share her period. carers to answer their questions a diagnosis of emotionally unstable experiences with. Amelia wanted to at our monthly lunches; and based personality disorder, social anxiety learn more about her son’s condition on this feedback social services and depression. He was also misusing so she felt better equipped to support shortened the length of the carer substances and had a history of self- him. She also wanted to learn ways to assessment questionnaire making harm and attempted suicide. improve communication with Mark so accessing help easier. her relationship with him could improve. Mark had recently moved back into In response to this we encouraged her 3326 the family home after having to defer to sign up to our Coping with Caring Our Carers in Mind his second year at university. Amelia educational workshops, which she people entered treatment was finding it increasingly difficult to did. Amelia also told us that Mark was with RB Mind’s part of the team supported manage communication with Mark, and willing to engage in counselling and Richmond Wellbeing did not feel that her husband had much was looking for the right service. We understanding of his mental health gave her information about our own Service Carers 397 issues. Amelia had started to find that Counselling and Psychotherapy service her son’s low mood was impacting her and he self-referred and began sessions own wellbeing, and she did not feel soon afterwards. she had a support network of friends “I feel so much better for having someone to she could speak to. Amelia was almost All of this combined has had a positive talk to who knows hospitals and has knowledge at breaking point in her own wellbeing impact on Amelia’s mental health and when she contacted us. she feels more resilient and better able of mental health. You’ve made me feel more to cope in her caring role. Amelia said to After listening carefully to Amelia’s us after a one- to-one session: “I often confident and less nervous.” story, our Carers in Mind team helped go to appointments and after an hour I Amelia design a support plan that placed wonder what I actually got from it but Carers in Mind service user. her wellbeing at its heart. She joined with you, I got a lot so thank you.”
8 Richmond Borough Mind | Impact Report 2020 Richmond Borough Mind | Impact Report 2020 9 Exploring new ways of being
Psychotherapy and counselling
This year we continued to provide psychotherapy and counselling sessions to people living in the borough, offering those in need a safe confidential space to explore and talk with a professional therapist. Our service offers a wide range of approaches including psychodynamic, integrative, 162 people received counselling person-centred, existential and cognitive behavioural. It is subsidised for those through our Psychotherapy on lower incomes and we are delighted and Counselling service to say that this year, 30% of people we supported received low-cost sessions. Following the Coronavirus pandemic and the subsequent lockdown in March, we further widened our offer by moving the service onto a remote service: video conferencing and over the phone. This Volunteer’s Story is something we would very much like to build on in the future. I became a volunteer with Richmond As a team we have been working Volunteering Borough Mind to get some experience towards a large project and it has been working in the charity sector for an great to share my ideas in a non- organisation I felt passionate about. judgmental space, give my input and At RB Mind, we believe passionately in Within a short period of time it felt like be part of running something from the the role of volunteering; and volunteers more than both those things. Coming beginning. I can’t wait to pitch in extra are at the very heart of everything from a teaching background, I was hard after lockdown eases to see our we do. This year we were supported nervous about how I would fit into an efforts come to fruition. To enjoy what This year RB Mind by 104 volunteers across the charity. office setting, having little experience I’m doing every day means so much volunteers gave Volunteering at RB Mind covers our in one. I was very quickly made to feel to me and every day I am at Mind is a Trustee roles, Peer Group Leaders, part of a really warm, welcoming team. good day. Psychotherapists and Counsellors, Events Co-ordinators, Fundraisers, – the The office environment has a lovely list goes on and on. All our volunteers atmosphere and the tasks I was given 5069 bring a wealth of experience and skills from the outset were interesting. No hours of their time from their lives outside our charity; two days are the same and I feel like and it is hoped through their time with I am constantly learning. I have been us they get a chance to build their treated like a staff member from the self-esteem, confidence and skills and get-go and given small responsibilities possibly develop a whole new field of here and there which have improved my work which they can take forward in confidence and self-esteem. their future lives.
10 Richmond Borough Mind | Impact Report 2020 Richmond Borough Mind | Impact Report 2020 11 Getting involved Working with young people
Youth Wellbeing Projects Donate or Shop The borough of Richmond has the One-off or regular donations make a huge difference. 4th worst youth wellbeing score in of young1/3 people Visit: www.rbmind.org for details. Shop at no extra cost to London, the 3rd highest rate of hospital in Richmond have you and earn donations for Richmond Borough Mind by admissions for self-harm and a third a mental health doing your online shopping on fundraising websites such of 16-19 year olds have a mental diagnosis as Easyfundraising and AmazonSmile. health diagnosis. Feedback across the community of children and young people, parents and schools suggests Fundraise for us the biggest need is for young people to have someone to talk to and a safe Our youth wellbeing Organise your own fundraising event or take part in one space to share feelings. projects reached of ours and we’ll help you fundraise on our website. This year RB Mind launched our new Reach programme for young people (aged 14-18) which takes place outside 4579 school hours; and we delivered a series Mental Health Awareness training of mental health awareness sessions in young people primary and secondary schools. We work with organisations in the borough to give staff skills and support through courses on Mental Health Awareness, Workplace Wellbeing and Resilience, and Stress Management for Managers. School Workshops and assemblies Reach programme
We also run a series of workshops Reach is a series of three courses Schools and Colleges and assemblies dealing with mental providing support for young people who wellbeing problems for primary and are struggling with a particular aspect of We also run a variety of Youth Wellbeing projects in secondary schools in the borough. Our their mental health. The three courses schools, colleges and other youth settings including free primary school sessions are designed cover Anger Awareness, Anxiety Mental Health Awareness assemblies and workshops; to cover the topics in the Department of Management, and Low Mood and Self- after-school programmes to help build resilience; and Education (DfE)’s statutory guidance but esteem. The focus is on providing young one-to-one peer mentoring support. presented in a way that pupils at this people with the tools and knowledge to educational stage are able to understand help support themselves and develop and relate to. Our workshops for healthy ways to manage their difficulties. secondary schools also cover the topics To this end participants are encouraged in the DfE’s guidance but in a more to share and discuss their difficulties and mature way and are tailored to the what helps them. particular concerns that children may have in this age range.
12 Richmond Borough Mind | Impact Report 2020 Richmond Borough Mind | Impact Report 2020 13 Creating recovery plans
Wellbeing Centre 68 people attended our We opened Our Wellbeing Centre is a warm and Wellbeing Centre welcoming place where people with long-term mental health problems can move towards recovery. Through 2 psycho-educational and practical support groups, ‘Recovery Star’ one-to- new Recovery Hubs one support sessions and activity groups to provide out-of- including creative writing, art, and hours support those in exercise, service users build strategies to manage their lives and prevent immediate crisis relapse. It is also a place to develop self-esteem, self-confidence and self- expression. This year we expanded our offer with a new Nutrition group run by Journey Recovery Hub Linda’s Story nutritionists, and our Tai Chi group. We have also worked to make our Wellbeing This year we were very excited to Having been bullied as a child, Linda support depending on the challenges she Centre more accessible to the general open our two new Journey Recovery found it hard to engage with other people was facing. public – and as a result people can now Hubs. The hubs focus on recovery for and pursue any interests due to her lack self-refer to the Centre or be referred people who are in immediate crisis. of confidence. Her physical and mental Over several months, Linda was better by their GP. They are open seven days a week, health problems compounded this further. able to explore her interests and find providing out-of-hours support to those She had been attending the Wellbeing the courage to attend a range of smaller living with mental health problems. Centre for a considerable time and whilst activities and social groups within and The main aim is to support people to benefitting greatly from the activities and beyond the Wellbeing Centre. This has reduce any immediate crisis they might the structure that this regular attendance built her confidence to express herself. Recovery Hub be experiencing and to safety plan, provided, she still found it difficult to come Her progress is most obvious in our drawing on strengths, resilience, and out of her shell. Rather than engaging Creative Writing group. Initially Linda coping mechanisms. In turn this will help with other service users and staff, Linda was only able to contribute a line or two, to prevent escalation, reduce isolation, often found it easier to listen to music on whereas now she is able to compose increase independence and self- her headphones or become preoccupied entire poems and has the confidence management, and improve wellbeing. with her mobile phone. to share those with the group. As her confidence continues to grow, Linda’s Noticing Linda’s lack of confidence in social skills have also improved. She now “Your service is irreplaceable and has been lifesaving social settings, a member of staff offered feels able to initiate conversations and her regular one-to-one sessions to better maintain social interactions for sustained for me at the lowest places l have experienced in a very understand the causes of her behaviour. periods of time. By making use of the Recovery Star, we Having been bullied as a child, Linda long while. It has really served to help me understand were able to highlight a number of areas found it hard to engage with other people that were contributing to her lack of and pursue any interests due to her lack what l can do to help myself in those moments and confidence and based on this information of confidence. Her physical and mental what l can do to manage them and with any luck we created a structured weekly routine health problems compounded this further. for Linda to follow. In her one-to-one She had been attending the Wellbeing prevent them becoming unbearable or more serious.” sessions, we reviewed Linda’s progress, Centre for a considerable time and whilst Wellbeing Service user. offering her encouragement and tailored benefitting greatly from the activities and
14 Richmond Borough Mind | Impact Report 2020 Richmond Borough Mind | Impact Report 2020 15 Engaging with others
Peer Group Network Positive Living Group
Our Peer Group Network is made RB Mind’s Positive Living Group fosters up of activity groups run by, and for, our members’ ability and enthusiasm people who experience mental health for cooking for themselves, improving difficulties. Groups are creative and their self-care and making new friends inclusive – based around activities such through a range of outings. Group as reading, music, walking, cooking, art members are encouraged to get and yoga – encouraging our members involved as much as possible when to reduce their feelings of isolation, preparing the food we make in order develop skills and live independent lives. that they can build their own skills Running groups is also a chance for our and be able to use these skills for volunteers to learn new skills and build themselves in their own lives. confidence, and for many it is a way to re-engage with education or work. This year the Network focused on developing existing groups, primarily making them Mind ‘n Mortlake more interactive. An example of this is This project is a satellite service of ‘Mindful Cooking’ which moved to a new our Wellbeing Centre. It provides an Sam’s Story venue in the Greenwood Community opportunity for people to meet on Centre as part of a new plan to make Fridays at Barnes Children’s Centre to Sam had been suffering from the group more engaging for our socialise and take part in a variety of schizophrenia and anxiety for most Sam used to bottle up his feelings and members. Members are now given activities to support mental wellbeing of his adult life. In his late forties, he not talk to people which has caused a recipe and each person works on including healthy eating, art and music approached his GP to get support for him to become very unwell in the one part of the meal, bringing all parts groups, and local outings. his anxiety, panic attacks and the side past. However, after a few months together to produce the final dish. effects from a mood stabiliser. His GP attending Crafty Minds he found the referred him to the Richmond Wellbeing Peer Volunteers welcoming and made Service. During one of his sessions, some new friends this has helped Sam was then told about our Peer Sam to feel more comfortable and able Group Network. to express his thoughts and feelings through art. Sam decided to try Crafty Minds, an art group which takes place every Since joining Crafty Minds, Sam has “Sometimes when I stop it all kicks in, the depression; Wednesday at the Vineyard Community produced dozens of collages, taken part but the busier I am the better, and being around Centre in Richmond. He was reluctant in art workshops such as designing and nervous about attending at first. Not and making masks and leaf etchings, people for a few hours helps with my mood. It feels like knowing anybody, he arrived early for and submitted his artwork for an his first session and got some lunch in art exhibition RB Mind is running at a family group with games and laughter which opens the centre where he could watch to see the Stables Gallery, Orleans House up the table and lets us talk…I have been like a bird, I what the group looked like from another in Twickenham. Due to the boost in table. After observing the participants confidence he has gained from the grow, grow, grow and open up like a big flower.” for a while and the different materials group, Sam has also brought a new they used, Sam joined the group. Over camera and started taking photos of Peer Group Network member time, he has become a regular member. street art and areas of London.
16 Richmond Borough Mind | Impact Report 2020 Richmond Borough Mind | Impact Report 2020 17 Investment policy Financial Review Interest rates have continued to be low during the course of the year. The sum invested in the CAF Platinum Account currently remains at the same level. Two amounts of £85,000 have been transferred from the CAF Gold In the year, income increased by 14% to Account into savings accounts with The £1,044,555. This was due to receipt of Hampshire Bank Trust and Cambridge funding for the opening of the Journey Building Society. The dual purposes Recovery Hub, operating from dual being, to increase interest received sites in Kingston and Richmond, and an and reduce the risk to cash held, extension of the Richmond Wellbeing within the coverage of the Financial Service (RWS) Low Intensity team. Income Services Compensation Scheme. The Income cash balances are managed between breakdown In the year, expenditure rose by 20% to by fund the interest bearing CAF Gold Account £1,058,379. Increased staffing costs for and the CAF Current Account to the Journey Recovery Hub and RWS meet cash flow requirements. Further were the main factors contributing to the divestment opportunities will continue rise, alongside the full year impact of the to be reviewed as the savings account rent on the Twickenham office premises. mature, and for the transfer of additional sums to savings accounts from the CAF The principle of Full Cost Recovery has Core...... 5.1% Restricted statutory grants/ Bank Platinum Account. been applied to our projects, based Richmond Wellbeing Service...51.4% contracts...... 27.4% on Full Time Equivalent Staffing of the The Wellbeing Centre...... 10.4% Unrestricted statutory grants/ projects. Peer Network...... 5.2% contracts...... 0.4% Reserves policy Youth...... 3.6% Restricted non-statutory grants/ We are, as ever, grateful for the support Carers...... 9.3% funding...... 9.7% Reserves are at a healthy level at of our local funders and supporters: Recovery Hub...... 7.2% Unrestricted non-statutory £540,999. Once £118,536 tangible fixed Barnes Fund, Big Yellow Richmond, Volunteering...... 1.2% grants/funding/contracts...... 54.9% assets and £32,356 restricted funds Bill Brown’s 1989 Charitable Trust, Psychotherapy & Counselling Restricted donations/ are accounted for £390,107, or 72% Hampton Fund, Richmond Charities, Service...... 6.1% fundraising...... 0.8% remains. This represents 3.2 months Richmond Parish Lands Charity and Training...... 0.4% Unrestricted donations/ of budgeted expenditure for 2020/21. Kew Midsummer Fete. Legacies, fundraising...... 1.1% in memoriam donations, other local Restricted income - therapies 5.2% The preferred level of reserves is at organisations and other donations are Unrestricted training income... 0.4% least three months of running costs valuable in the support of our services. and retained funds to cover the Lease Thanks so commitment on the office premises in much to Twickenham. The Board of Directors everyone who have given consideration to the use of has reserves to supplement the 2020/21 donated to Budget, in order to continue to provide Richmond services during the current Covid-19 crisis. Commitment to the use of Borough Mind. reserves for increasing the provision of low-cost Counselling sessions, and supporting the Youth Service through a period of school closures are two specific areas identified. Confirmation has been received regarding the continuation of the majority of income streams during the crisis.
18 Richmond Borough Mind | Impact Report 2020 Richmond Borough Mind | Impact Report 2020 19 Thank you to our Officeholders, funders and fundraisers trustees and management
We of course could not offer the services we do without the support of our funders and President Vacancy fundraisers, and those who give their support in kind. They are acknowledged below and we thank them all most sincerely. In addition, we would like to thank those funders who Vice Presidents Dr Vince Cable MP prefer to remain anonymous. Baroness Tonge
Age UK Trustees Barnes Community Association Barnes Fund Richard Hurst, Chair Russell Goodenough, Vice Chair Big Yellow, Richmond Philip Congdon, Treasurer Bill Brown 1989 Charitable Trust East London NHS Foundation Trust Jerry Martin Kim Tasso Hampton Fund (was Hampton Fuel Allotment Charity) Monika Waller Heathrow Community Fund Susan Cain Integrated Neurological Services Colette Noe Nasrin Farahani (appointed March 2020) Kew Midsummer Fete Eva Papadopoulou (appointed March 2020) London Borough of Richmond upon Thames Joanna Nakielny (appointed March 2020) Mortlake Community Association Lisa Leonard (appointed March 2020) National Mind NHS Health Education England NHS Richmond Clinical Commissioning Group
Philomena Choir, Kingston Charity No. 1146297 Richmond Advice and Information on Disability Company No. 07954134 Richmond Charities Richmond Parish Lands Charity Chief Executive Val Farmer Richmond upon Thames College Principal office UK House, South West London & St George’s Mental Health NHS Trust 82 Heath Road, Twickenham, Thames Valley Housing Middlesex, TW1 4BW Thamesians RFC Bankers CAF Bank Limited, The Fox Pub 25 Kings Hill, West Malling, Kent ME19 4JQ Thank You The National Archives Waitrose Auditors Goldwins Limited, to everyone who 75 Maygrove Road, West Hampstead, London NW6 2EG supported us in 2019/20
20 Richmond Borough Mind | Impact Report 2020 Richmond Borough Mind | Impact Report 2020 21 3326 Our Peer Group Network people entered treatment was supported by with RB Mind’s part of the Richmond Wellbeing Service 20 Peer Volunteers and had active 100 members 68 people attended our Wellbeing Centre Our youth wellbeing projects reached 4579 young people 397 carers received support from our Carers in Mind project 162 people received counselling through our Psychotherapy We were supported by and Counselling service 104 volunteers
22 Richmond Borough Mind | Impact Report 2020