GROUP PLANNER and SALES REFERENCE GUIDE

20092009 GROUPGROUP PLANNERPLANNER FOR MORE INFORMATION OR RESERVATIONS, andand CONTACT 866.821.2752 OR VISIT WWW.GLOBUSFAMILY.COM/GROUPS SALESSALES REFERENCEREFERENCE GUIDEGUIDE

Your complete guide to planning, booking, and

promoting groups with the Globus family of brands.

GFVPGL09

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Open For Sale! For Open

2009 Groups Now Now Groups 2009

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Table of Contents

Your Partner in Groups: the Globus family of brands An Overview of the Brands You Know & Trust ...... 2

Awards & Recognition...... 3

Top 5 Reasons to Sell Groups...... 4

Why Book Groups with the Globus family of brands ...... 5

Tried & True: Group Favorites...... 6-11

Specialized Group Opportunities & Markets...... 12-14

Exclusive & Unique Group Experiences...... 15

Establishing Your Sales & Marketing Plan

Strategic Sales & Marketing Tips...... 16

Understanding the Two Types of Group Travel...... 16

• Affinity/Pre-formed...... 16

• Speculative/Promotional...... 17

Where to Look for Groups ...... 17

Support You Can Trust—Partnering for Success ...... 18

Specialized Groups Department ...... 18

Award-Winning Sales & Marketing Team...... 18-19

Your Marketing Timeline & Calendar ...... 20-21

Successful Tips & Insider Secrets to Ensure Group Success

What Every “Cruiser”/“Group Leader” Should Know About Escorted Travel & River Cruises...... 22

Why Avalon Waterways? ...... 23

Tips from the Inside Out ...... 24

TO BOOK: 866.821.2752 www.globusfamily.com/GROUPS

1 Your Partner in Groups: the Globus family of brands

An Overview of the Brands You Know & Trust

Globus, Cosmos, Monograms, and Avalon Waterways make up one of the largest and certainly the most comprehensive travel organizations in the world . The Globus family of brands, by design, meets the unique needs of today’s traveler . From fully escorted to independent and from premium to value, the Globus family of brands has a vacation for everyone .

Globus: For the Escorted Group That Loves Discovery As the worldwide leader in escorted travel, Globus offers an unrivaled selection of more than 200 vacations to more than 60 countries on six continents. In 80 years of showing travelers the world, we’ve refined the art of travel—selecting the most intriguing sights around the world, from the most sought after to the hidden treasures along the way . Just as the world is wonderfully diverse, so too are Globus journeys and the stories they reveal . Our vacations are designed to offer your groups flexibility, choice, and a pace that best fits the way you want to travel. No matter which journey you choose to experience with Globus, we make your dreams come true and stories come to life .

Cosmos: For the Value-Seeking Escorted Group Affordable travel packages to the world’s most engaging destinations, Cosmos makes travel dreams a reality for savvy, value-minded groups . Cosmos is dedicated to creating affordable packages that offer the enrichment of domestic and international travel . Vacations begin at as little as $70 per day! With up to 40% free time, Cosmos truly combines the benefits of escorted with more independent-minded travel. For more than four decades, Cosmos has been the travel style of choice for the savvy, practical traveler .

Monograms: For the Group Seeking More Independent Travel Experiences Get more vacation from your vacation with Monograms . When travelers take a Monograms vacation they experience the joy of a hassle-free vacation . A new concept in worldwide independent travel, Monograms handles all of the logistics— air and hotel, airport transfers, sightseeing in each city—plus unparalleled freedom to pursue personal interests . Monograms also provides the services of a Local Host at the hotel (on call in North America)—an insider to turn to for guidance on everything from directions and dinner reservations to optional excursions and local favorites . Monograms makes independent travel easy, so your group is free to have all the fun!

Avalon Waterways: Cruises for Inquisitive Explorers Avalon Waterways is setting the standard for intimate river and small-ship cruising, building and operating the newest ships on European rivers and sailing on the newest ships on the Nile, Yangtze, and around the Galápagos Islands. The staterooms are larger than on most other river vessels and the majority of them have floor-to-ceiling sliding glass doors . All staterooms have outside views, ensuring you don’t miss out on the unique landscapes . Vacations are designed for the North American market and offer a more intimate cruise experience. An Avalon cruise, coupled with Globus first-class land excursions, programs, and hotels, truly allows travelers to experience the destinations they visit . Travelers agree that this is one of the most peaceful and relaxing ways to travel abroad .

2 Awards & Recognition

Travel + Leisure Carlson 2007 2004 World’s Best Awards— Land Supplier of the Year (GFOB) Top 10 Small-Ship Cruise Lines (Avalon) 2003 Tour Supplier of the Year (GFOB) Travel Weekly Readers Cruise Holidays Choice Awards 2007 2007 Non Cruise Line Supplier of the Year— Best Tour Operator Europe (Globus) Best Sales & Marketing Support (GFOB) Best Tour Operator Asia/Pacific (Globus) 2006 Ensemble Best International Tour Operator (Globus) 2007 Best Tour Operator Asia/Pacific (Globus) Outstanding Agency Support (GFOB) 2005 2006 Best Tour Operator Europe (Globus) Preferred Land Supplier of the Year (Globus) Best International Tour Operator (Globus) 2004 Best Tour Operator Asia/Pacific (Globus) Preferred Land Supplier of the Year (Globus) 2004 Jurni/Nexion Best Tour Operator Europe (Globus) 2007 Best Field Sales Team (GFOB) Recommend Magazine MAST READER’S CHOICE AWARD Readers Choice Award 2007 1999-2007 Best Brochure & Sales Collateral (GFOB) Best Tour Operator to Europe (Globus) Best Reservations Department (GFOB) 2007 2006 Best Tour Operator Asia (Globus) Best Group Department 2005 2008 Best Brochure & Sales Collateral (GFOB) “Editor’s Pick for River Cruising” WAVE Awards Best Reservations Department (GFOB) 2008 2004 “Editor’s Pick” for River Cruising (Avalon) Best Inside Sales Support (GFOB) 2007 Best Reservations Department (GFOB) Best Tour Operator Europe (Globus) Best Customer Care Department (GFOB) Best Trade Advertising Campaign (GFOB) “Editor’s Pick” for River Cruising (Avalon) NACTA 2005 2006 Tour Operator of the Year (Globus) Best Tour Operator—International (Globus) NEST 2007 Agent@Home Golden Egg Award—Best Overall Tour Operator (GFOB) 2007 Best Tour Operator Overall (Globus) Vacation.com Best Tour Operator Europe (Globus) 2007 President’s Partner of the Year (GFOB) US Tour Operator Partner of the Year (GFOB)

866.821.2752 • www.globusfamily.com/GROUPS 3 Top 5 Reasons to Sell Groups

What is the secret to success for today’s top-producing group leaders? You guessed it—selling groups! And what is the secret ingredient for successful group producers? Their attitude! If you are driven and passionate about selling group travel, your group will respond positively to your hard work and dedication .

Selling Groups is Easy, Profitable & Fun The very definition of “group” implies that there are a number of people joined together—usually with a common interest in mind: the love of travel! Nothing bonds people together like shared travel experiences. Once others join in the “fun” you are on your way to increasing your community, profitability, bottom line, and ability to earn additional travel benefits.

More Efficient Sales Group business maximizes your time. You have one goal in mind with a specific date, itinerary, and destination. The major time investment with your group is up front in securing the group . Once that is set, picture your calendar with the group departure ahead…all communication surrounding the group (deposits, payments, documents, etc.) is the SAME. It is a simpler sale!

Exponential Growth How do groups grow? From the group members themselves! Once you have two people who want to go, they decide to invite their friends, and family who end up mentioning the trip to their friends and family and before you know it, the word has spread and your group has now doubled or tripled in size…so has the revenue and community produced by your group!

Quick Way to Reach Your Goals As your group grows, so does the satisfaction of your customer base or membership . Your group will be enriched through the shared experiences of travel . Your organization or club will be strengthened through the efforts you take to organize travel on their behalf . Whatever your goals, travel with the Globus family of brands will help you reach them!

Repeat & Referral Based on their positive experience in working with you, the members of your group as well as the group leader will want to work with you for the NEXT group! Not only that, they will be encouraged to invite other family or friends to embark on the next journey . Remember that impressions are lasting . The attitude you embrace for your group will affect the results of this group and the potential for future groups .

4 Why Book Groups with the Globus family of brands

The Globus family of brands offers you infinite opportunities to meet the specific travel needs of almost any group. With an impressive portfolio of close to 400 vacations to more than 60 countries on six continents, no other operator can deliver more unique travel experiences . More choice of product and travel styles ensures success for your groups! With the Globus family of brands, the magic number to form a group is 8—numbers you can certainly achieve! Get More of Everything You Want from a Travel Provider:

More Service We have YOUR needs in mind! Our group specialists are dedicated to working directly with you to handle all the needs of your group . Our group department includes group specialists, river cruise specialists, religious travel specialists, as well as custom group specialists. Plus, our dedicated sales team is ready to assist you in marketing and promoting your group. We are committed to help your group succeed!

More Selection 4 brands to choose from – we have something for almost every traveler! Choose from the broadest range of vacations available, with more than 60 countries worldwide and nearly 400 itineraries 7 styles – more ways to travel than anyone else! Plus, specialty vacations perfect for groups: religious, family, and food and wine (see page 12).

More Included Features More included features than that of our nearest competitor. We take you inside the must-see sights! Plus, if it’s mentioned on our map, we stop or overnight there!

More Quality Our hotels follow standards set by the Hotel & Travel Index or national tourist boards and are a cut above the competition . We don’t compromise our hotel quality .

More Experience 80 years of showing travelers the world with unbeatable customer feedback . Our high satisfaction rating equates to repeat business for you! 96% customer satisfaction More than 85% will travel More Experienced Tour Directors Rated highest in the travel business, worldwide, and nine out of 10 Globus with us again customers rate Globus Tour Directors as the best . They are committed to clients’ experience, not sales .

More Value Get more for less . The Globus family of brands offers more included features plus higher hotel standards at lower prices than our nearest competitors . Our volume buying power saves travelers money . In fact, an entire day of touring with us generally costs what travelers would pay for just a hotel alone if they planned the trip on their own .

866.821.2752 • www.globusfamily.com/GROUPS 5 Tried & True: Group Favorites

The following itineraries and programs represent only a small percentage of our hundreds of worldwide vacations . However, year after year, these are our top sellers for groups .

Europe Italy

The Best of Italy (ZB) ROME, FLORENCE & VENICE (DIRB) 12 days incl . air, or 11 days 11 days incl . air, or 10 days Rome/Rome Rome/Venice Starting at: $2,789* Starting at: $2,139* Rome, Tuscany, Venice, Capri, Assisi Includes a choice of centrally located hotels in all three cities, services of a Local Host, and half-day sightseeing tours with a Local Guide in each city.

THE SPLENDORS OF ITALY (6400) With our Italy vacations, your groups will go beyond 10 days incl . air, or 9 days the must–see sites to experience the real Italy. Rome/Rome Starting at: $1,170* We weave together personal insights and unique cultural experiences to create a most enriching Italy Orvieto, Siena, San Gimignano, Pisa, vacation for your group to enjoy. In Rome, we always Assisi, Chianti Valley include an inside visit to the world-famous Colosseum!

Britain & Ireland

Introduction to Ireland (GR) IRISH EXPLORER (9200) 8 days incl . air, or 7 days 10 days incl . air, or 9 days Dublin/Dublin Dublin/Dublin Starting at: $1,039* Starting at: $1,190* Dublin, Kildare, Limerick, Cliffs of Boyne Valley, The Burren, Dingle Moher, Connemara, Rathbaun Farm, Peninsula, Ring of Kerry, Lakes of Shannon, Ring of Kerry, Blarney, Killarney, Wicklow Mountains, Hill of Waterford, Avoca, Glendalough Tara, Boyle, Donegal town, Knock, Galway, Cliffs of Moher, Adare, Killarney, Blarney, Tramore, Glendalough, Dublin, Limerick

Highlights of Britain & Ireland (GK) 16 days incl . air, or 15 days A WEEK IN LONDON & PARIS (DRB) London/London 8 days incl . air, or 7 days Starting at: $2,949* London/Paris London, Hampton Court, Stonehenge, Starting at: $1,259* Bath, Bristol, Cardiff, Waterford, This 8-day vacation is the most Blarney, Ring of Kerry, Limerick, popular of all Monograms vacations. Kildare, Dublin, Chester, Lake Windermere, Edinburgh, Includes centrally located hotels at Floors, York, Stratford, Blenheim, Ferries both destinations, the services of Local Hosts, and half-day sightseeing with a Local Guide in each city.

* Group Planner pricing is based on rates (including foreign exchange rates) known at the time of publication and is subject to change. Final pricing will be available in September 2008 for Monograms and in October 2008 for Globus and Cosmos. Price is land only, per person, double occupancy. 6 Central & Eastern Europe

Highlights of Italy & CENTRAL EUROPE (6070) Eastern Europe (HE) 16 days incl . air, or 15 days 14 days incl . air, or 13 days Frankfurt/Frankfurt Rome/Berlin Starting at: $1,705* Starting at: $2,829* Weimar, Poznan, Jasna Gora, Italy, Austria, Hungary, Slovakia, Rothenburg, Munich, Tatra Czech Republic, Germany Mountains, Romantic Road

Southern Europe

PlatinumCollection Spain at Leisure (LY) JEWELS OF SPAIN & PORTUGAL (6790) 11 days incl . air, or 10 days 10 days incl . air, or 9 days Madrid/Torremolinos Madrid/Madrid Starting at: $2,259* Starting at: $1,060 Madrid, Toledo, Madrid-Cordoba, Avila, Salamanca, Coimbra, Fatima, Cordoba, Seville, Rock of Gibraltar, Obidos, Seville, Sierra da Estrela, Granada Andalusia, La Mancha

Greece

Jewels of the Aegean (RH) THE BEST OF GREECE (6670) 9 days incl . air, or 8 days 11 days incl . air, or 10 days Athens/Athens Athens/Athens Starting at: $1,499* Starting at: $1,250* Athens, 4-night cruise to Mykonos, Athens, Nauplia, Sparta, Pylos, Turkey, Rhodes, and Crete Olympia, Delphi, Kalambaka

Western Europe

Bordeaux Wine Country, Grand Tour of France (4780) Lourdes & Provence (RB) 15 days incl . air, or 14 days 12 days incl . air, or 11 days Paris/Paris Paris/Monte Carlo Starting at: $1,825 Starting at: $2,499* Rouen, Honfleur, Deauville, Caen, Paris, Paris-Bordeaux, Bordeaux, Normandy Landing Beaches, Bayeux, St. Emilion, Biarritz, Lourdes, Mont St. Michel, Angers, Tours, Carcassonne, Nîmes, Avignon, La Rochelle, Cognac museum, Bordeaux, Rocamadour, Pont du Gard, Aix-en-Provence Carcassonne, Nîmes, Avignon, Arles, Aix-en-Provence, French Riviera, Beaune, Lyon

866.821.2752 • www.globusfamily.com/GROUPS 7 Multi-Country Vacations

European Tapestry (HA) Imperial Splendors (RS) 16 days incl . air, or 15 days 11 days incl . air, or 10 days London/Paris Munich/Munich Starting at: $3,859* Starting at: $1,689* England, Belgium, Holland, Munich, Prague, Bratislava, Germany, Switzerland, Liechtenstein, Budapest, Vienna, Danube Cruise, Austria, Italy, France Salzburg

FROM ROME TO LONDON (5910) ROME, PARIS & LONDON (DRRB) 13 days incl . air, or 12 days 11 days incl . air, or 10 days Rome/London Rome/London Starting at: $1,735* Starting at: $2,099* Italy, Austria, Liechtenstein, Includes choice of centrally located Switzerland, France, England hotels in all three cities, services of a Local Host, and morning sightseeing tours with a Local Guide. European River Cruising

Rh i n e Da n u b e

Romantic Rhine (WZA) The Legendary Danube (WNB) 9 days incl . air, or 8 days 12 days incl . air, or 11 days Zürich/Amsterdam Prague/Budapest Starting at: $1,889* Starting at: $2,399* Zürich, Basel, Strasbourg, Heidelberg, Prague, Nuremberg, Regensburg, Mainz, Rüdesheim, Koblenz, Cologne, Passau, Melk, Vienna, Budapest Amsterdam

Sp e c i a l De p a r t u r e Da n u b e & Rh i n e October 29, 2009 departure is offered as an MAGNIFICENT EUROPE (WBA) exclusive Wine Cruise, including special lectures 16 days incl . air, or 15 days and tastings, available at no additional cost . Budapest/Amsterdam Starting at: $3,849* Rhôn e & Saôn e

Budapest, Bratislava, Vienna, Flavors of Burgundy & Dürnstein, Melk, Passau, Regensburg, Provence (WCA) Nuremberg, Bamberg, Würzburg, Miltenberg, Rüdesheim, Cologne, Amsterdam 12 days incl . air, or 11 days Paris/Nice Starting at: $2,209* Sp e c i a l De p a r t u r e October 18, 2009 departure is offered as an exclusive Paris, Beaune, Chalon-sur-Saône, music-themed cruise . Let Avalon musically transport Mâcon, Lyon, Tournon, Avignon, you to a symphony of destinations . Arles, Nice

Sp e c i a l De p a r t u r e s November 1, 2009 departure is offered as an exclusive Wine Cruise, including special lectures and tastings, * Group Planner pricing is based on rates (including foreign exchange available at no additional cost . rates) known at the time of publication and is subject to change. Final pricing will be available in June 2008 for Avalon Waterways, November 30, 2009 & December 6, 2009 September 2008 for Monograms, and October 2008 for Globus and Festive France departure will include special Cosmos. Price is land only, per person, double occupancy. 8 Christmastime features . North America Canada ‑ Eastern Canada - Western

MARITIMES ADVENTURE (CT) Western Canada & Rocky 13 days Mountaineer (8930) Boston/Boston 10 days Starting at: $2,879* Calgary/Vancouver Boston, Bar Harbor, Digby, Starting at: $2,139* Lunenburg, Halifax, Sherbrooke, Calgary, Banff, Lake Louise, Baddeck, Cheticamp, Prince Edward Columbia Icefield, Jasper, The Rocky Island, Fundy National Park, Saint John, Camden Mountaineer, Victoria, Vancouver

United States - Eastern

AMERICA’S HISTORIC EAST (AH) Eastern U.S. & Canada 8 days Grand Vacation (8200) Washington DC/Washington DC 14 days Starting at: $1,769* New York City/New York City Washington DC, Mount Vernon, Starting at: $1,569* Yorktown, Williamsburg, Jamestown, New York, Boston, Québec City, Richmond, Charlottesville, Montréal, Ottawa, Toronto, Shenandoah National Park, Harpers Niagara Falls, Amish Country, Ferry, Gettysburg, Valley Forge, Philadelphia Washington DC, Philadelphia

United States—Western

SAN FRANCISCO & CALIFORNIA PARKS & CANYONS WINE COUNTRY (AL) SPECTACULAR (AP) 8 days 13 days San Francisco/San Francisco Rapid City/Las Vegas Starting at: $1,849* Starting at: $2,499* San Francisco, Sausalito, Calistoga, Rapid City, Mount Rushmore, Crazy Sonoma, Napa Horse, Deadwood, Little Bighorn Battlefield, Cody, Yellowstone, Jackson, Salt Lake City, Bryce Canyon, Zion, National Parks & Lake Powell, Grand Canyon, Las Vegas Canyon Country (8600) 13 days There’s no better time for your groups to discover the Denver/Las Vegas incredible beauty of the United States and Canada. Starting at: $1,419* Visits to national parks were up 1.3 % last year Denver, Cheyenne, Mount Rushmore, compared with the previous year, with Yosemite and Deadwood, Cody, Yellowstone Yellowstone adding more than a quarter-million National Park, Grand Teton visitors. Guidebook publisher Lonely Planet, picked National Park, Salt Lake City, Bryce the U.S. as its No. 1 destination for 2008. Canyon, Zion, Lake Powell, the Grand Canyon, Las Vegas

* Group Planner pricing is based on rates (including foreign exchange rates) known at the time of publication and is subject to change. Final pricing will be available in October 2008. Price is land only, per person, double occupancy.

866.821.2752 • www.globusfamily.com/GROUPS 9 Hawaii

GRAND HAWAII VACATION (EK) Splendors of the Hawaiian 12 days Islands (8140) Oahu/Maui 13 days Starting at: $3,329* Oahu/Maui Honolulu, Pearl Harbor, Kona, Starting at: $2,139* Volcanos National Park, Kauai, Honolulu, Pearl Harbor, Kauai, Waimea Canyon, Maui, Yao Valley, Waimea Canyon, Kona, Volcanoes Haleakala National Park National Park, Maui, `Iao Valley, Haleakala National Park

Alaska

SPECTACULAR ALASKA! (AJ) PlatinumCollection 10 days Alaska & the Inside Passage (NCJ) Anchorage/Anchorage 13 days Starting at $2,519* Anchorage/Anchorage Anchorage, Valdez, Delta Junction, Starting at: $3,729* Fairbanks, Denali National Park, Anchorage, Big Lake, Denali National Wasilla, Kenai Fjords National Park Park, Seward, 7-night cruise aboard Holland America

Alaskan Adventure (8420) GLOBUS PLATINUM EXCLUSIVE 7 days “Choose Your Experience”— you select how you wish to Anchorage/Anchorage spend your day with a choice of included excursions on all Starting at: $1,339* Globus Platinum Vacations. For example, on the above Matanuska Valley, Matanuska vacation, join in a scenic float trip, a flora and fauna Glacier, Tahneta Pass, Wrangell-St. excursion, a scenic jet boat safari, or play a round of golf! Elias National Park and Preserve, Denali National Park

Natural Wonders of Costa Rica (SR) 9 days International hot spots for ’09 include Central San José/San José America and South America, with growing interest Starting at: $1,689* especially in Argentina. Colorful is the best word to describe the continent of South America, along with San José, Sarchi, Tortuguero National adventurous, mysterious, lively, and exciting. Park, Sarapiqui, Tilajari, Poas Volcano National Park South America

SOUTH AMERICAN SAMPLER (SC) SOUTH AMERICAN SELECTION (ISI) 14 days incl . air 11 days incl . air Rio de Janeiro/Santiago Rio de Janeiro/Buenos Aires Starting at: $3,179* Starting at: $1,689* including intra-tour air Rio de Janeiro, Iguassu Falls, Rio de Janeiro, Iguassu Falls, Buenos Buenos Aires Aires, Santiago Asia & China

Treasures of Japan & China (OA) Wonders of China & Tibet with 16 days incl . air Yangtze River Cruise (OC) Tokyo/Beijing 20 days incl . air Starting at: $4,849* Beijing/Shanghai including intra-tour air Starting at: $4,499* Tokyo, Hakone, Kyoto, Shanghai, including intra-tour air Guilin, Xi’an, Beijing Beijing, Xi’an, Chengdu, Lhasa, Kunming, Lijiang, Chongqing, 3-night Yangtze River Cruise, Shanghai South Pacific

South Pacific Sampler (PG) Grand Australian Vacation (PA) 15 days incl . air 18 days incl . air Cairns/Queenstown Cairns/Sydney Starting at: $3,959* Starting at: $4,769* including intra-tour air including intra-tour air Cairns, Melbourne, Sydney, Cairns, Ayers Rock, Alice Springs, Christchurch, Queenstown Adelaide, The Overland Train, Melbourne, Canberra, Sydney

* Group Planner pricing is based on rates (including foreign exchange rates) known at the time of publication and is subject to change. Final pricing will be available in August 2008. Price is land only (including intra-tour air when applicable), per person, double occupancy.

866.821.2752 • www.globusfamily.com/GROUPS 11 Specialized Group Opportunities & Markets

Here are some markets and growing areas of opportunity for you to target. At Globus, we have found these affinity groups to be the fastest growing . Globus Religious Vacations As a travel professional, you always need to be on the lookout for the “next big thing .” That’s why Globus brings you the best in religious travel . By staying current and innovative, you increase your value to loyal clients who trust you with their important travel purchases . With 80 years of travel experience, the Globus family of brands will help combine your group’s next vacation experience with the opportunity to grow and deepen their faith . By combining faith and travel, you gain a better understanding of the world you live in while also learning more about the roots of your religion . Take a religious journey with Globus and write your own story of personal discovery . This is just a small sampling of our top-selling group religious programs . From the Holy Land to the Vatican, trust Globus Religious Travel to give your group the faith-based trip of a lifetime . We provide all of this, along with the comfort and knowledge of selling Globus quality, consistency, and security .

Footsteps of Apostle Paul (tp) Selling into the religious market can be very rewarding 11 days incl . air, or 10 days if you follow these easy steps: Athens/Athens 1 . Start with your own church . Even if they don’t travel, Starting at $2,149* you can learn the system, and they can provide referrals . Athens, Corinth, 3-night cruise to 2 . Use the Internet to research . You will be amazed Mykonos, Rhodes, Patmos, Kusadasi at how much comes up if you Google “religious (Turkey), Thessalonika, Veria, organizations” in your local areas . And remember, Meteora, plus Malta extension these organizations want to be found . 3. Once you have selected your churches/organizations to sell to, research their mission statement on their Web The European Reformation (tl) site. Does travel fit in with their other ministries? 12 days incl . air or 11 days 4 . Utilize promotional and outreach materials from Geneva/Munich Globus. We have specific communication materials Starting at: $2,319* that speak the “languages” of the denominations . Send Geneva, Heidelberg, Rhineland, out a PR letter, then follow up with a phone call. Worms, Mainz, Erfurt, 5. Make appointments and go in confidently. Don’t be Rhine Cruise, Coburg, Eisleben, intimidated . You are the travel expert and that is what Wittemberg, Nuremberg, they are expecting . They are not expecting you to be a Rothenburg, Munich, Oberammergau theology expert or quote scripture . Tips to remember about Religious Groups: Grand Catholic Italy (tv) • Religious travelers are more resilient. They will travel 11 days incl . air or 10 days during time of uncertainty, war, recession, etc . Rome/Venice • Religious travel clients are loyal and tend to be repeat Priced at: $2,329* customers . Rome, Montecassino, San Giovanni • It is a groups market. Business tends to come in larger Rotondo, Monte Sant’angelo, quantities . Lanciano, Loreto, Assisi, Siena, • Religious groups materialize at a much greater success Florence, Padua, Venice rate than other group travel business . • Your existing clients are prospects for religious travel There is a great deal more support and because 60% of Americans consider faith to be very information available from our dedicated Religious important in their lives . Travel Department. Let us help you build your • Religious travel has appeal to all ages and is an business in this growing market! excellent opportunity for families to travel as a unit and Contact us today at 877.797.8793 or email us at strengthens their ties . 12 [email protected]. Family Vacations Food & Wine Vacations Don’t shy away from talking about group travel during It’s no secret there are more “food euthusiasts” than ever everyday activities such as a function at your kid’s school due to the proliferation of TV shows related to food and or at a family gathering . Families can be instant groups! wine experiences . There are many groups and clubs that Reunions are a great way to position Globus Family want to experience their passion for food and wine in Vacations and provide a unique experience for the entire the region of the world they are interested in . There’s no family to share . Designed to meet the needs of families better way to immerse oneself in a destination’s culture with children or grandchildren ages 8 to 18, these 8- to than by embracing the local cuisine . That’s why Globus 12-day family-friendly vacations feature activities that has created a wonderful new collection of food and wine appeal to all ages, family-oriented optional excursions, and themed vacations—journeys that reveal the very heart of hotels positioned in the middle of the action . The main a region through its magnificent foods and wines. Globus goal is togetherness . introduces travelers to places where the cuisine is about so Young travelers can save up to 50% when sharing much more than just the food . We tell the stories behind accommodations on any 2009 Globus Family Vacation, the preparation, the cooking, the combination of flavors, not including airfare.† and the traditions surrounding when, where, and how to enjoy the final pièce de résistance. Sell the experience, not just the destination . CIAO, ITALIA! (ZHF)

8 days incl . air, or 7 days Culinary New England (AEB) Rome/Venice Starting at: $2,059* Take your palate on an escape to New England to savor Boston’s Rome, Pisa, Florence, Venice North End, Rhode Island’s Johnny Sp e c i a l In c l u s i o n (s): Enjoy a festive pizza party in cakes, Vermont’s maple syrup, Florence and learn how pizzas are made. Maine’s lobster, and enjoy many culinary adventures along the way .

ALASKAN ADVENTURE (AJF) 8 days Boston/Boston Priced from $1,989* 8 days Starting at: $2,559* Boston, Gloucester, Newport, Smithfield, Bennington, Burlington, Fairbanks, Denali National Park, Montpelier, North Conway, Kennebunkport Big Lake, Anchorage, Kenai, Whittier

Sp e c i a l In c l u s i o n (s): Visit a gold mine and Happy Trails Kennels. San Francisco & California Wine Country (ALB)

Delve into the culinary diversity WILD, WILD WEST (ANF) of San Francisco and wine culture 8 days of Sonoma and Napa Valley. Starting at: $1,809* Interactive wine tastings, wine Jackson, Yellowstone, Cody, Little blending, and culinary tours are Bighorn Battlefield, Mount Rushmore, only a few of the trip’s many Rapid City highlights .

Sp e c i a l In c l u s i o n (s): River adventure at the base of the 8 days San Francisco/San Francisco Grand Tetons and grandstand seats at the rodeo. Priced from $2,039*

† Discount applies to land-only prices and varies based on age at the time of San Francisco, Sonoma, Napa, Rutherford, St. Helena, travel and type of accommodation booked . Children aged 8-11 can save up to Calistoga 50%, and children aged 12-17 can save up to 25% when they are the third or fourth traveler sharing a triple or quad accommodation (quads are not available on Europe or Central America vacations). To find the young traveler discount * Group Planner pricing is based on rates (including foreign exchange available for your vacation, please see the price box on the itinerary page of the 2009 Globus Family Vacations brochure . Young travelers who do not meet the rates) known at the time of publication and is subject to change. above accommodation requirements are eligible for a discount up to 10%, which Final pricing will be available in October 2008. Price is land only, is also noted in each price box . per person, double occupancy .

866.821.2752 • www.globusfamily.com/GROUPS 13 Botanical & Gardening Culture, Music & Heritage Appeal to the senses of your group and experience the Exploring different cultures and following one’s heritage beautiful sights and smells of nature and gardens close to are of significant interest to many groups. Every city and home or around the world . town has groups and organizations that cater to these interests and backgrounds . Target those groups in your Classic Fall Foliage (AB) sales efforts, as the Globus family of brands has a variety 9 days of trips that could cater to almost any group . Boston/Boston Starting at: $1,899* Rock 'N' Roll Tour of England (GO) Boston, Acadia National Park, Bar Harbor, Pinkham Notch, Woodstock, 7 days incl . air, or 6 days Rutland, Stockbridge, Sturbridge, London/Liverpool Mystic Seaport, Newport Starting at: $1,799* London, Liverpool Tulip Time Cruise (WAA)

9 days incl . air, or 8 days EXPLORING VIETNAM & CAMBODIA (OV) Amsterdam/Amsterdam Starting at: $1,699* 14 days incl . air Ho Chi Minh/Bangkok Amsterdam, Arnhem, Dordrecht, Starting at: $3,369* Antwerp, Ghent, Middelburg, Veere, Including intra-tour air Rotterdam, Volendam Ho Chi Minh City, Hoi An, Hue, Animals & Wildlife Hanoi, Siem Reap Interest in the animals we share the world with is at an Universities & Education all-time high . Again, television shows and programs have cultivated a whole new generation of travelers that There are many opportunities for educators and are focused on wildlife and the environment they live universities, and it is not just alumni travel! Consider the in . Approach zoos and zoological societies in your area educational departments within universities and even and show them the many tours in which they can see the the community colleges . Target the head of the ancient animals and environment firsthand. From the Galápagos civilizations departments, foreign languages, departments Islands to Africa to Canada, the Globus family of brands or music departments, for example . is sure to have a tour perfect for them . Chinese New Year in Hong Kong, Xi’an & Beijing (ONE) ECUADOR & 11 days incl . air THE GALÁPAGOS (WBG) Hong Kong/Beijing 11 days incl . air Starting at: $2,279* Quito/Guayaquil Including intra-tour air Starting at: $5,599* Hong Kong, Xi’an, Beijing Including intra-tour air Quito to Guayaquil; 8-day cruise aboard the la Pinta yacht Ancient Civilizations: Wildlife of Honduras, Guatemala & Belize (SD) Western Canada (8450) 12 days 11 days San Salvador/Belize City Vancouver/Vancouver Starting at: $2,789* Starting at: $2,119* Including intra-tour air Vancouver, Whistler, Gulf Island, San Salvador, Copán, Antigua, Victoria, Tofino, Campbell River, Telegraph Cove Lake Atitlán, Flores, San Ignacio

* Group Planner pricing is based on rates (including foreign exchange rates) known at the time of publication and is subject to change. Final pricing will be available in June 2008 for Avalon Waterways, exotics in August, October 2008 for Globus and Cosmos. Price is land only, per person, 14 double occupancy . Exclusive & Unique Group Experiences

The New Wonders of the World A new version of the Seven Wonders of the World has been chosen! With more than a 100 million votes cast from people all around the world, the results were announced on July 7, 2007, in Lisbon, Portugal, at the Official Declaration ceremony. And now you can visit the new Wonders of the World on a Globus group vacation! Christ the Redeemer, Brazil South American Escape (SB) This 10-day vacation lets you explore two of the great cities of Brazil and Argentina at a relaxed pace, plus Iguassu Falls . Your trip begins with a 3-night stay in Rio de Janeiro, Brazil . While here, visit the Christ the Redeemer statue . Roman Colosseum, Italy A Taste of Italy (ZH) This perfect 8-day Italian vacation covers Rome, Florence, and Venice with enough time for your own explorations . Sightseeing with a Local Guide in all cities covers the must-see sights such as the Colosseum . Taj Mahal, India Secrets of India (OI) Explore the fascinating land of India during this 14-day Regional Discovery! In Delhi, visit the Hama Mosque, the Red Fort, and the Gandhi Memorial Museum . Later, travel by train to Agra, where you will see the legendary Taj Mahal . Great Wall, China Classic China (OL) Delve into the unique world of ancient China during this 11-day Regional Discovery . Your journey begins in China’s capital city, Beijing . Here you will marvel at historic wonders such as the Forbidden City and the Great Wall . Machu Picchu, Peru Legacy of the Incas (SP) Discover the lasting impact of the Incan civilization during this 10-day Regional Discovery of Peru. Your trip begins with an introduction to the colonial heritage of Lima, with visits to the cathedral and the San Francisco Monastery . Spend the day in the Sacred Valley and travel by train to legendary Machu Picchu. Chichén Itzá, Mexico Treasures of the Yucatan (YY) Explore the history of ancient civilizations during this 8-day Regional Discovery vacation . Spend the first night in beautiful Cancun, then see the beachfront ruins at Tulum and the Mayan city of Coba en route to legendary Chichen Itza . Petra, Jordan Jordan & Egypt In The Bible (TJ) Explore Jordan and Egypt on this 11 day faith-based vacation . An archeological masterpiece, the desert city of Petra flourished and prospered even during prolonged periods of drought because of their innovative solutions when it came to harnessing scarce water sources . Entry from the East reveals one of several elaborate ruins that boast a level of sophistication surprising for this ancient civilization . 866.821.2752 • www.globusfamily.com/GROUPS 15 Establishing Your Sales & Marketing Plan

Strategic Sales & Marketing Tips

Understanding the Two Types of Group Travel Your potential group business can be broken down into two particular types of groups . Identifying which type of group you have will help you better plan your marketing initiatives and ultimately guarantee a better success rate . Here are the two group types and strategic sales and marketing tips for group success .

Affinity/Pre-formed—Group travel with clients that have traveled together previously with the same focus and/or general interest. Alumni, special interest, family, and religious are possible Affinity Group opportunities. Tips: • Be sure to work closely with the potential travelers to generate interest and excitement from the other group participants—as many folks as possible in your community or organization . • Always get to the people early and make sure that you make plans with them to market to their personal networks/database. • Search on the Internet to find out if there are any special interest groups that may be willing to participate (ie, food/wine groups or other churches, groups, etc.) • Avoid the trend of last-minute travel by providing incentives for your passengers to put down deposits and secure their reservation early . Encourage early deposits to save yourself the stress—tell your group the deposit is due at least 2 weeks before the real deposit date . • Schedule travel shows and preview events to generate the maximum excitement about the destination. The Globus family of brands can help you with this! More and more of your travelers are working into retirement . When scheduling trip previews, stagger your schedules by offering additional evening and weekend presentations to accommodate your group . • Send out constant reminders such as postcards, articles, or small gifts related to the destination. This builds excitement, enables your booked clients to share this event with their friends, and separates you from the rest of the pack. Personalize these marketing tactics as much as possible. • Once you have committed to marketing a group, you need more than just an itinerary to get travelers excited. Going to China? Send potential travelers a fortune cookie with a small note . Thinking Italy? Invite potential travelers to stop by for a wine tasting . • Pre and post events, such as documents parties and photo sharing, encourage group cohesion and excitement about traveling again . See group timeline on page 20 .

16 Speculative/Promotional—Speculative or promotional groups can be very successful with a solid plan in place . Always try to start out with a small core or group of people that have committed and/or have show specific interest in a destination. Don’t assume that what you want is what others will buy. Question your best customers by saying, “If I put this together, will you sign up?” Get them involved . Tips: • Since the weight of forming the group falls largely on you, the leader, start marketing early! • Try to seek out a “pied piper” from an early-deposited traveler that could encourage additional travelers to sign on to the group . Start with a core or nucleus group, then seek out an influencer within your targeted travelers . Is there one individual who is especially excited about the trip? Encourage them to assist you in getting people on board . Their enthusiasm is contagious and a great marketing tool! • Don’t be afraid to reach out to your family/friends and your personal network to build the group. Sign-ups are contagious . • Create and encourage “salespeople” for your group. The people that have already booked can be your greatest asset. Give them incentives for signing up more people. Anything from gift certificates to cash will turn them into ambassadors for you . • Make a marketing plan, and stick to it! Don’t assume that potential travelers will just walk in and ask for it. Encourage individual clients to think about a trip with their extended family . Your clients may not think of themselves as a “group” but you can . • Market and advertise in various community publications and vehicles. These are inexpensive and communicate a local feeling to the group . • Tap into the free marketing materials available from the Globus family of brands to help promote the group. See page 19 for examples . • Do a press release about the group in your local community papers. Once again, the cost is nominal and it is a great way to foster community and exposure for your group . • If you are not already, consider traveling with the group yourself—your clients might love the idea of traveling with you . Where to look for groups Group opportunities are everywhere! It is up to you to proactively get out there and make sales calls on local businesses and organizations . Here are some places you may want to begin: • Your database! • Unions (credit unions) • Professional organizations • Families • Fraternal organizations • Incentive groups • Alumni groups • Local Chamber of Commerce • Occupational groups • Churches Community clubs • Adults/Singles complexes • Special interests (quilters, • Athletic clubs • Mobile home communities collectors) • Golf, Fitness, Tennis, Yachting, • Teachers associations Hunting, Fishing, Surfing

866.821.2752 • www.globusfamily.com/GROUPS 17 Support You Can Trust— Partnering for Success

Specialized Groups Department Our specialized reservation agents are ready to serve you . They understand the uniqueness of group business and will ensure that your booking process is smooth and effortless. Please call 866.821.2752 for more information. We can work with you on the following options:

Brochure Groups Year over year, the Globus family of brands consistently offers a wide variety of vacations worldwide . Whether your group is looking for an escorted Panorama, a Regional Discovery, or even a river cruise, the Globus family of brands has vacations ready to book today!

Custom Groups Despite our wide variety of vacation options, Globus knows that there are times when only a custom tour will satisfy the needs of your clients . That’s why the Globus family of brands works with you to help create a custom tour itinerary that is as special as the group you are handling. If you have at least 20 travelers and cannot find the right vacation in our portfolio, we will design a custom itinerary or themed vacation especially for your group, utilizing our worldwide buying power to give the best value while still exceeding expectations . Custom tours are quoted at a net rate, with no frees and no commission .

Types of Custom Groups Every group is different, and we are happy to cater to special interests such as affinity, alumni, family, religious, incentive, and student groups—or even to simply appeal to that sophisticated group who has “been there, done that .” Your group will enjoy the same high-quality vacation they have come to expect from the Globus family of brands, but with the added benefit of it being uniquely designed for them.

Award-Winning Sales & Marketing Team Let us help you sell! We help you make group materialization easy . You have a dedicated Business Development Manager (BDM) in the field, and an Inside Sales Consultant who is always just a phone call or e-mail away.

Sales & Marketing Support We help you make group materialization easy . Once you have the idea for a group, work closely with your Business Development Manager to develop a customized marketing program to ensure your group meets with success . Professional marketing materials, passionate people, and precise operations guarantee that when you market groups with the Globus family of brands, your travelers will be impressed with your professionalism and will reward you with repeat business .

18 Custom Marketing Materials—FREE! The quality of our marketing materials will give you an image of quality and professionalism that only a top travel company like Globus can provide . 4-Panel Itinerary Flyer—Romance the destination and your group’s individual vacation on these beautiful 4-panel flyers . There is plenty of space for day-by-day details, pricing, dates, and included features . We can even include a map and reservation form at your request . These flyers come printed with your agency’s information and are ready to be mailed or handed out to potential group travelers . Destination Flyers—Perhaps you are still trying to gauge interest in certain destinations. Our single-destination flyers allow you to promote the finer points of a certain country or region to your clients . Once you have narrowed down your focus, then you can work on selecting an individual itinerary . Postcards—Whether you want to promote a “travel night” or simply pass along information for an already secured group, our postcards include a beautiful shot of the destination you are traveling to and will keep your group engaged and educated . Cards—Personalized Thank You cards are always a nice touch and our greeting cards are blank for you to use to thank your travelers or welcome them home from their exciting journey. Of course, you will want to tell them about the NEXT group when they are just arriving home from their incredible journey .

Globus Night Open your office, home, or book a private venue and welcome your group to their first gathering together to discuss the details of the group departure . This will allow the group members to meet one another (if they do not already know each other) and will begin to build the bond of togetherness. If you have more than 20 people, invite your BDM for an inspirational presentation of the destination and itinerary as well as a live Q&A session. Perhaps a booking incentive can be negotiated with your BDM .

Conference Call—Q&A You may want to consider a conference call if your group members are spread throughout the country . Ask your sales team about conference lines and Web conferencing options to help promote the group and get everyone together at once to discuss the group details .

Additional Resources: Globus’ Website for Groups Login to our group vacation website, www.globusfamily.com/groups, for more details on the information covered in this sales reference guide . Here are some things that you will discover:

Group Sales Section • Special offers and incentives • Custom tours & itineraries • Marketing support • Complete vacation details • All group policies, forms & information The Globus family of brands offers you infinite opportunities to meet the specific need of almost any group. Not only do we offer variety, but we provide the support necessary to make putting groups together easy, rewarding and fun . So book your next group with the Globus family of brands and leave the rest to us!

866.821.2752 • www.globusfamily.com/GROUPS 19 Your Marketing Timeline & Calendar— Important Dates

Establishing your marketing plan includes the necessity of creating your planning calendar . There are many details involved and crucial steps that you must take to ensure success with the materialization of your group. The first place to start in your marketing plan is your timeline: Ideal timeline for group promotion: 300 days prior to departure: Make the initial booking 8-10 months prior to departure: Create/request your marketing materials 8-10 months prior to departure: Host your travel show and begin actively promoting Up to 120 days prior to departure: Individual deposits are due When setting up your calendar you want to work backwards and start at the finish! That way, you can be sure you will have all of the dates in place to allow for ample sales and marketing time . Here are two examples of group departures and a corresponding marketing timeline/calendar highlighting the important dates you would want to be sure to hit: Land Example:

San Francisco & California Wine Country (AL) Group Departure Date—September 18th, 2009 10-20 days prior: Documents party—September 4, 2009 30-45 days prior: Live Q&A conference call for group participants—August 5, 2009 65 days prior: Final Payment Due—July 1, 2009 (65 days is July 15, 2009, but you want to leave yourself with at least a two week cushion) 120 days prior: Individual Deposit Due—May 7, 2009 (120 days is May 21, 2009, but you want to leave yourself with at least a two week cushion) Wine Tasting Open House: March 14, 2009 (offer early deposit incentive) Open House/Promotional Party: November 2008 (offer booking incentive) First target mailing/email announcement: September 2008 Advertising/web advertising timeframe: May 2008—February 2009 Initial deposit due: May 15, 2008 (2 weeks after initial booking) Booking date: May 1, 2008

River Cruise Example:

Magnificent Europe (WBA) Group Departure Date—October 18, 2009 10-20 Days Prior: Documents party—October 2, 2009 30-45 Days Prior: Live Q&A conference call for group participants—September 9, 2009 90 Days Prior: Final Payment Due—July 6, 2009 (90 days is July 20, 2009, but you want to leave yourself with at least a two week cushion) 120 Days Prior: Individual Deposit Due—June 5, 2009 (120 days is June 20, 2009, but you want to leave yourself with at least a two week cushion) Musical Themed Open House: April 14, 2009 (offer early deposit incentive) Open House/Promotional Party: November 2008 (offer booking incentive) First target mailing/email announcement: October 2008 Advertising/web advertising timeframe: May 2008 – March 2009 Initial deposit due: May 15, 2008 (2 weeks after initial booking) Booking date: May 1, 2008

“I would, without hesitation, cruise any river on an Avalon ship; knowing that my experience will defenitely exceed my expectations.” Trudy Cresswell – New Horizons Club

866.821.2752 • www.globusfamily.com/GROUPS 21 Successful Tips & Insider Secrets to Ensure Group Success

What Every “Cruiser”/ “Group Leader” Should Know About Escorted Travel & River Cruises

Escorted Travel What attracts groups to escorted travel? • To have a knowledgeable guide • To visit a destination they would not visit on their own • To have someone else handle all the logistics • To take part in activities they could not do on their own • To travel with others who share similar interests • To take a trip focused on an interest or hobby

Don’t judge the quality of your vacation by the number of times you pack or unpack . Judge your vacation by the amount of quality time you were able to spend in the places you visited .

River Cruising with Avalon Waterways—Survey Results Each Avalon guest has the opportunity to provide us with valuable information about their travel preferences as well as their personal experience with Avalon Waterways . According to the questionnaires completed while on vacation, results show: Our clients are cruisers! The number of ocean cruise vacations I have taken: 2006 2007 0 16 .8% 17 .8% 1 17 .0% 14 .7% 2-3 26 .4% 25 .9% 4-5 15 .9% 16 .1% 6 or more 23 .8% 25 .5%

The opportunity for you is NOW! The number of river cruise vacations I have taken including this cruise: 2006 2007 1 75 .5% 74 .0% 2-3 20 .0% 20 .7% 4-5 2 .8% 3 .7% 6 or more 1 .7% 1 .6% 95% of passengers would recommend their Avalon river cruise vacation to a friend or family member!

22 Why Avalon Waterways?

Voted by Travel+Leisure ‘World’s Best Awards’ “Top 10” small cruise ship company

2008 Travel Age West “Editor’s Pick for River Cruising” “Editor’s Pick for River Cruising” 2007 & 2008

Newest Fleet Youngest, most consistent fleet • Our oldest ship is newer than the nearest competitor’s newest ship Newest generation of ships • Quietest ships on the rivers (Silent Drive System “SDS” technology) • Modern, contemporary designs Largest staterooms (70-90% with floor to ceiling sliding glass doors depending on ship) • Standard Room (172 sq ft compared to competitor’s 120-150 sq ft) • Junior Suite (258 sq ft compared to competitor’s 190-205 sq ft) • Large bathrooms with deluxe showers • Largest closets and storage space Remarkable modern amenities • Flatscreen TVs, Fitness Center, additional lounges, 6-person whirlpool (select vessels) Fine dining & complimentary regional wines with dinner • Unlimited variety of wines offered throughout dinner

#1 On-Shore Experiences Operated by Globus with 80 years of experience • Local Guides and Tour Directors Shore excursions included in EVERY port • Complimentary headsets for all guided shore excursions in Europe and Egypt Variety of sites and places to visit • Small, traditional towns • Larger cosmopolitan cities More than 200 shoreside staff in Europe and 37 offices worldwide

866.821.2752 • www.globusfamily.com/GROUPS 23 Tips from the Inside Out

Don’t just take our word for it, what are your colleagues saying about their group experiences with the Globus family of brands? Like you, we thrive on customer satisfaction and ensuring that your groups are taken care of from beginning to end! Here are some of the things that group leaders have said about the Globus family of brands’ product, service, support, and trust .

“I really do appreciate all of the good folks at Globus. You make “Some of the best things about Globus are the quality hotels my life easy and help me look good. People are still bragging with a convenient location in the heart of the action so we can about their Globus trips.” walk around and enjoy the destination. Globus is so organized Earl Chappell – Young At Heart Group it creates a no-hassle tour so you can sit back and relax and Virginia Beach, VA enjoy the tour; a great value for the price.” Schaffer Group – Bloomington MN “I would be glad to tell anyone who listens that WMUU has been using Cosmos and Globus as our overseas tour vendor “I have been booking trips through Globus family of brands for over 20 years. We have found the Globus sales staff to be tours and have found it to be a very good experience. I can the most cooperative in the travel industry in helping us select always depend on getting answers to my questions and and plan our station tours down to the smallest detail. And the solutions to my problems in a timely manner thanks to the Tour Directors on location...simply magnificent! From meeting efficient Sales and Marketing Staff. Their professional manner us at the airport to saying goodbye at tour’s end, our Globus and attention to details have made our travels worry free. Tour Directors have been the essence of quality, helpful service, Keep up the good work!” and encyclopedic in their knowledge of the country we’re Dee Mrozek – Silverado Travel Club visiting. Would I most highly recommend the Globus family? Denver, CO What do you think?! Paul Wright – WMUU Radio “Globus is it—they deliver! Also, being able to get a hold of my sales rep to help work through all the details is very important. “If your group is looking for choice religious destinations with I love having that good working relationship. It’s these little unparalleled itineraries, go with Globus! My most recent things make a big difference.” tour with family and friends on the ‘Footsteps of Apostle Barb Yobski – Soy Capital, IL Paul’ again proved what I have come to expect from Globus: distinctive travel at the highest levels of organization, efficiency, and comfort.” Beth Greenhill – Mission Trip Airfare

24 20092009 GROUPGROUP PLANNERPLANNER FOR MORE INFORMATION OR RESERVATIONS, andand CONTACT 866.821.2752 OR VISIT WWW.GLOBUSFAMILY.COM/GROUPS SALESSALES REFERENCEREFERENCE GUIDEGUIDE