ICO News No14 FEB16
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Newsletter ISSUE 14 SPRING 2016 Message from the ICO inaugural Winter Meeting President he inaugural ICO winter meeting took place on Friday, December 11th at Dear Colleagues, Tthe College of Anaesthetists in Dublin. Discussions at the ‘Minimising hope this newsletter the Risk of Malpractice Litigation’ meeting focused on measures which finds you all well. It provide greater support to patients who experience an adverse health event Iwas great to see so and the positive steps which can be taken to offer transparency and many of you at the protection for both the patient and doctor. inaugural ICO winter meeting in December. The discussions brought a reinvigorated focus on the issue of medical indemnity insurance The session was chaired by Pat doctor having good clinical skills and and also on the importance of ensuring McGettrick with support from Patricia good communication skills and in the supportive frameworks are in place for Quinlan, both members of the interests of the patient that doctors our members in the area of open College’s Ethics and Professional will be good at both. disclosure. This latest edition of the Standards Committee. Guest speakers newsletter contains updates on the Other Medical Council research were Professor Freddie Wood, College’s continuing work in this regard into the profession found that doctors and our commitment to supporting President of the Medical Council, remain the most trusted profession in doctors in adopting the national policy Angela Tysall, HSE Lead for Open Ireland with 91% of patients confident on Open Disclosure in our workplaces. Disclosure and Asim Sheikh, Barrister We thank Angela Tysall for her on-going that they can trust their doctor. Trust at Law who shared their knowledge engagement with the ICO on the between the patient and doctor is a and expertise in this area. appropriate guidelines and preparation vital component of this. of the enclosed article. Earlier that morning John Doris, It is with a great sense of anticipation In their Guide to The Professional Eye Surgeon in Waterford ran an that we look forward to this year’s ICO Conduct and Ethics for Registered Annual Conference as we mark the 25th excellent and informative Business Medical Practitioners 2009, the Anniversary of our College. The meeting Case Preparation Workshop for “Service Medical Council state that in Killarney in May will facilitate a trainees. users and their families are entitled to wonderful gathering of experts from our honest, open and prompt communication field and we very much look forward to Speaking to delegates, Professor with them about adverse events that may contributions from our invited guest Freddie Wood stressed the importance speakers from home and abroad to have caused them harm.” discuss the latest developments. of good communication between the doctor and patient. Referring to the “This analysis I am particularly delighted to Professor Wood said, welcome my friend and esteemed findings of the Medical Council of complaints identified many themes colleague, Dr Reza Dana, Claes Report Listening to Complaints, which i believe are of great significance to learning for Good Professional Practice Dohlman, Professor of Ophthalmology the profession. We learned for example at Harvard Medical School, who will that communication is absolutely pivotal give the Annual Mooney lecture and also he said the majority of complaints to contribute to a symposium on anterior the Council were not only as a result to the patient-doctor relationship. When segment where he will be joined by Dr of clinical error, but also involved patients feel they are not being listened to Tom Flynn from Moorfields Hospital, issues in relation to communication or that mistakes are not being learned amongst others. A talk by serial and transparency. The research technology healthcare entrepreneur, Jim Joyce, promises to be an exciting insight highlights that patient’s value a Continued on page 2 ➥ into the latest high tech inventions shaping the future of cutting edge healthcare innovations. It will no doubt Published by If you would like to make any be a fantastic and stimulating meeting Irish College of Ophthalmologists suggestions for future issues of the and I look forward to seeing you all 121 St Stephen’s Green, Dublin 2. College Newsleer please contact there in May. With best wishes Tel 01 402 2777 · [email protected] Siobhan on Billy PoWer www.eyedoctors.ie · t: @eyedoctorsirl [email protected] ICO NEWSLETTER | SPRING 2016 PAGE 1 ➥ Continued from page 1 from, they may then feel impelled to make a complaint to the regulator. i hope that by reflecting on the findings of this report and looking at the most common causes of complaint, we can work together to reduce such instances happening in the future for the benefit of patients, doctors and the healthcare system as a whole.” Angela Tysall, HSE Lead for Open Disclosure spoke about the develop - ment of the HSE national policy on open disclosure, aimed at promoting a transparent, timely and consistent approach to communicating with service users and their families when things go wrong. Utilising the learning from the pilot scheme at the Mater Hospital Patricia Quinlan, Prof. Freddie Wood, President of the Medical Council of Ireland, Pat Dublin and Cork University Hospital, McGrettrick, Billy Power, Asim Sheikh, Barrister at Law and Angela Tysall, HSE Lead for Open Disclosure pictured at the ‘Minimising the Risk of Malpractice Litigation' talk at the ICO the HSE in conjunction with the State Inaugural winter meeting in December. Claims Agency, has developed a national policy and national guide - informing and empowering patients, Highlighting the importance of lines on open disclosure with doctors and healthcare professionals’. discussions being tailored to supporting documents which include individual patient needs, Mr Sheikh The report highlights the need for a patient information leaflet, a staff “Consent has been an issue for a said, regulation of medical advertising in support booklet and a staff briefing long time and the key message now order to ensure all prospective guide. emerging from the law and the courts is patients can make a fully informed “Work is on-going the importance of physical dialogue Ms Tysall said, decision before undertaking a across all health and social care services in between the doctors and patients. The procedure. relation to the implementation of the importance of record keeping must also be national open disclosure policy and stressed, as often clinicians cannot guidelines. Additional resources have remember the exact details of the The College is working with been developed to assist services in consultation that a patient may take a Angela Tysall in developing a short preparing for and conducting an open case over. A doctor may subsequently lose guideline document specific to disclosure meeting, training staff in open a case or have to settle one, even in ophthalmology for our members disclosure and managing the situations where a doctor believes proper on Open Disclosure. This will organisational change required to consent was given and the risk discussed include ophthalmology case successfully implementing an open during the time of consultation”. scenarios which could be used in disclosure programme.” incident management training and In his closing address, Billy Power open disclosure training. The Ms Tysall highlighted that the reiterated the ICO focus on ensuring College would be delighted to hear process can assist with providing our members feel supported and from any members who may wish closure for the patient and their informed on the process of open to assist in the development of the family and quicker emotional disclosure in order to support their guidelines document and in the recovery following an adverse patients and to allow for a consistent drafting of sample case scenarios. healthcare event. approach by the organisation. The College was delighted to The College is preparing further Open Disclosure Workshop welcome back Mr Asim Sheikh, supports for members in this regard, and Train the Trainer Courses Barrister-at-Law and lecturer in Legal including the development of patient The HSE runs workshops on Medicine at UCD, who spoke at the consent forms and information Open Disclosure for Employees. ICO Annual Conference in Mayo last literature on open disclosure as well For those interested, please email year, to continue the discussion on the as the standards and Orla O’Reilly at benefit of the consent process being recommendations which are outlined Direct-to- [email protected] conducted fully and effectively with by the ICO in its new report consumer medical advertising in ireland – patients. PAGE 2 ICO NEWSLETTER | SPRING 2016 ICO ANNUAL CONFERENCE <:;= Healthcare companies. The promise is that we can improve communication, remove inefficiencies, and drive outcomes by collecting and analysing new forms data. Selecting Ireland over native Boston and leaving Big Pharma as a senior executive to embark on a career of starting companies, Jim Joyce established Point of Care in 2007 (sold to Uniphar in 2014) to deliver medication treatments in community based clinics. Jim is also the inventor of two Lakes of Killarney, Co. Kerry. novel digital health technologies: HealthSnap (60 second video he Irish College of messaging application) and conditions that ophthalmic Ophthalmol ogists HealthBeacon (the first ever smart patients may present with Annual Conference will be sharps bin). and ocular manifestations of Theld in The Europe Hotel His talk at the forthcoming ICO systemic disease. Killarney from Wednesday Annual Conference will discuss 18th to Friday 20th May. Jim Joyce, serial health - trends and challenges of care entrepreneur and implementing digital healthcare This year is a special one founder of medical nursing solutions and how he is trying to for the College as we company Point of Care, will extend the impact and reach of the celebrate our 25th speak to delegates at this doctor and nurse through innovative Anniversary and we are Jim Joyce year’s conference about the tools like HealthSnap and looking forward to marking impact of IT and technology HealthBeacon.