1

Monthly Performance Pack September 2011

Caroline Inman, Communications Manager, BBC iPlayerBBC Communications T. 020 8008 5310|M. 07764 335434|E. [email protected]

Please refer to slide 6 for guide footnotes. 2 Monthly summary – September 2011

• September 2011 saw BBC iPlayer receive 153 million requests for TV and radio programmes in total, with newer devices continuing to grow in usage - tablet requests specifically rose from 4.0m in August to 4.6m in September.

• Doctor Who, Outnumbered and Waterloo Road were the top titles this month, with a range of genres featured in the top 20 – drama, comedy, factual and sport.

• For radio, The News Quiz and The Chris Moyles Show coverage performed especially well this month.

Consistent with previous months:

• The profile of BBC iPlayer users is evening out over time in terms of male/female ratio, but remains strongly under-55 in terms of age, which is younger than the typical TV viewer or radio listener’s profile.

• BBC iPlayer is used for TV at roughly the same time of day as linear TV viewing, although there is proportionally more daytime and late-peak use. For radio, BBC iPlayer is used far more in daytime than traditional radio listening, which peaks at breakfast-time.

Please refer to slide 6 for guide footnotes. 3 Index Page

Overview for BBC iPlayer across all platforms 4

Monthly requests 7

Average daily requests 8

Average daily users 9

Weekly requests 10

Weekly users 11

Minutes per user per week 12

Top TV programmes 13

Top radio programmes 14

Live vs on-demand 15

Use of BBC iPlayer for TV by time of day 16

Use of BBC iPlayer for radio by time of day 17

Profile of BBC iPlayer users 18

Glossary 19

Please refer to slide 6 for guide footnotes. 4 Total monthly BBC iPlayer requests across all platforms Includes Virgin Media

BBC iPlayer received 153 million requests for TV and radio programmes across all platforms in September 2011.

Virgin Media BBC iPlayer TV requests 162 160 159157 Online BBC iPlayer TV requests 153155153 145 148 139141 141 Online BBC iPlayer radio requests 25 25 25 130 25 24 24 23 123 24 23 120 118 119 23 23 114 116 117114 114 24 107 20 20 97 20 18 17 17 21 21 19 20 87 85 87 19 81 78 76 76 18 96 101 97 96 93 91 90 69 17 16 16 86 90 94 85 62 15 16 77 84 15 15 67 73 68 69 70 70 14 60 65 68 66 15 53 45 43 45 37 37 39 37 36 31 40 40 32 33 33 32 35 38 33 37 36 37 27 25 25 26 25 26 26 29 28 30 30 31 27 28 28 31 32 32 18 24

Millions of requests of Millions 16 Jul Jul Jul Oct Apr Jun Oct Apr Jun Apr Jun Dec Feb Mar Dec Feb Mar Feb Mar Aug Sep Nov Aug Sep Nov Aug May May May Sept Jan 11 Jan 10 Jan 09

Please refer to slide 6 for guide footnotes. There were measurement problems on 10-11 June which resulted in overcounting on these days. 5 Requests for programmes by device type Includes Virgin Media The largest platforms for BBC iPlayer – computers and Virgin Media cable – saw slight decreases month-on-month; requests from tablets continue to increase over time.

Number of requests % of requests (millions) 162 160 159 157 153 155 153 6% 6% 6% 148 145 Other devices * 17% 17% 16% 16% 16% 15% 16% 139 141 141 9 9 16% 16% 16% 25 25 10 15% 15% 15% 25 25 5% 7% 7% 6% 6% 24 23 24 24 23 Virgin Cable 6% 6% 6% 6% 23 11 9 6% 6% 6% 5% 114 24 23 9 10 9 10 10 9 8 8 8 9 Games consoles 20

7 Computers

71% 73% 72% 72% 70% 67% 68% 65% 65% 116 112 108 104 71% 72% 66% 65% 107 99 100 99 Tablets 99 103 104 95 81 Mobile devices

3 445 TOTAL 2% 2% 3% 3% 8 88998 5 6 5565 8 5% 5% 4% 3%4% 3% 5% 5% 5% 5% 6% 6% 6% Jul Jul Apr Jun Oct Nov Feb Mar Sep Dec Sep Jun Apr Oct Nov May Feb Mar Aug Sep Sep Dec May Jan 11 Aug 11 Jan 11 Virgin Media cable data arrives later than online stats, therefore the remainder of this report is only for the online BBC iPlayer, available via computer / mobile / games consoles.

* The “Other Devices” category currently contains all IPTV devices, including Freesat, Freeview, BT Vision, Blu-Ray and Virgin TiVo, as well as internet radio services such as “TuneIn” for which we are currently unable to accurately identify device type. NB: the increase in mobile requests in March was due to a measurement problem fix. Please refer to slide 6 for guide footnotes. 6 Notes on figures in this report

These notes apply to pages 4 to 17 in this pack and should be included as footnotes as relevant when quoting any of these figures. A glossary is on page 19. • This data is collected via a BBC internal data warehouse (BBC iStats). The methodology adheres to industry standard guidelines as defined by JICWEBs and ABCe, with the exception that the BBC data is based on a 25% sample of users and not 100%. The BBC are working towards 100% sample over the coming months • In 2009 the BBC refined its methodology for measuring AV requests, so figures for 2007/8 are not comparable. There may be further changes in the data in future releases as we continue to refine the methodology • Please quote the source of these figures as “BBC iStats” • Unless specified otherwise, figures include requests for both on-demand catch-up (streams and downloads), or views of live simulcasts • We cannot report download playback due to data privacy restrictions • All data is for the UK only and excludes listening outside the UK • January 09 data excludes 1-4 January 09 since changes were made to the measurement system on 5 January • This data includes requests via BBC iPlayer on any BBC website – whether on a programme, channel or station page, via the pop-out console, or on the BBC iPlayer website itself • None of this data following is for the BBC iPlayer on Virgin Media’s TV service - all is for the online BBC iPlayer, available via computer / mobile / games consoles • This report does not include requests for web-only content (such as online news or sport coverage) – only requests for full-length programmes which have been transmitted on a TV channel or radio station

Please refer to slide 6 for guide footnotes. 7 Monthly BBC iPlayer online requests

In September 2011 BBC iPlayer received a total of 130 million online requests, 90 million TV requests and 40 million Radio requests.

150 136 134 133 Radio Requests 132130131130 125 121 118 118 125 TV Requests 115 110 35 . 38 37 36 101 104 32 37 40 40 101 99 100 98 95 32 100 93 94 32 33 89 31 33 30 79 31 32 30 34 27 28 71 71 28 29 75 69 29 63 65 61 61 26 54 26 47 25 26 25 50 27 24 25 101 96 97 18 90 94 96 93 91 90 84 86 85 16 77 Monthly Requests (millions) (millions) Requests Monthly 73 68 69 67 70 68 70 66 60 65 25 53 45 43 44 37 37 39 31 36 37

0 Jul Jul Jul Apr Jun Apr Jun Apr Jun Oct Oct Feb Mar Feb Mar Feb Mar Sep Dec Sep Dec Sep Aug Nov Aug Nov Aug May May May Jan 11 Jan 10 Jan 09

Please refer to slide 6 for guide footnotes. 8 Average daily BBC iPlayer requests

Average daily requests stood at 4.3m in September 2011 – 1.3 million per day for radio programmes and 3.0 million for TV programmes.

TV Requests Radio Requests

5 4.5 4.4 4.4 4.3 4.3 4.3 4.2 4.2 . 3.9 3.9 3.9 4 3.7 1.1 1.1 1.2 3.5 3.5 3.5 1.2 1.2 3.3 1.2 1.3 1.3 3.2 3.2 3.1 3.2 3.1 1.1 1.0 1.1 3.0 3.0 1.0 3 1.1 1.0 1.1 2.7 1.0 1.0 1.1 0.9 1.0 2.4 0.9 0.9 2.3 2.2 1.0 2.0 2.1 2.0 1.9 2.0 0.9 2 1.7 0.9 0.8 0.8 0.8 0.8 3.3 3.3 0.7 0.9 0.8 3.1 3.1 3.2 2.9 3.0 2.9 3.0 0.6 2.7 2.9 2.8 2.5 2.4 2.5 2.2 2.2 2.3 2.2 2.3 2.2 1 2.0 2.1 1.7

Average Daily Requests (millions) (millions) Requests Daily Average 1.4 1.4 1.5 1.1 1.3 1.2 1.2 1.3 1.2

0 Jul Jul Jul Jun Oct Jun Jun Oct Feb Mar Apr Feb Mar Apr Feb Mar Apr Dec Dec May Sep Nov May Sep May Sep Nov Aug Aug Aug 'Jan 10 'Jan 11 'Jan 'Jan-09

Please refer to slide 6 for guide footnotes. 9 Average daily BBC iPlayer users

September 2011 saw an average of 1.7 million users per day, with 1.3m for TV content only, 0.4m for radio only content and 0.03m using both.

1.8 1.8 1.7 1.7 Users of Radio Only 1.7 1.7 1.7 1.6 1.5 1.5 1.6 1.6 Users of both 1.5 0.3 1.5 0.4 0.3 0.4 0.4 1.4 1.4 0.4 Users of TV Only 1.3 1.3 0.3 1.4 1.3 0.3 0.4 1.3 1.3 0.3 0.4 1.2 1.2 1.2 1.2 . 0.3 0.3 1.2 0.3 0.3 1.1 0.3 0.3 0.3 0.3 1.0 0.3 0.3 0.3 0.3 1.0 0.9 0.9 0.8 0.8 0.3 0.8 0.8 0.8 0.8 0.3 0.8 0.3 0.3 0.3 0.3 0.2 0.2 0.3 1.4 1.3 1.3 0.3 1.3 1.3 1.3 1.3 0.6 1.2 1.1 1.2 1.2

User agents (millions) (millions) agents User 1.1 1.0 1.0 1.0 1.0 0.9 0.9 0.9 0.9 0.9 0.9 0.9 0.4 0.7 0.6 0.6 0.6 0.5 0.5 0.5 0.5 0.5 0.5 0.2

0.0 Jul Jul Jul Apr Jun Apr Jun Apr Jun Oct Oct Feb Feb Feb Dec Mar Sep Dec Mar Aug Sep Mar Aug Sep Nov Nov May May May Aug Jan-11 Jan-10 Jan-09

Please refer to slide 6 for guide footnotes. 10 Weekly BBC iPlayer requests - latest 6 months

Weekly requests in September increased slightly towards the end of the month.

TV Requests Radio Requests

35 31 31 31 32 31 30 31 30 31 30 30 30 30 30 30 29 29 29 29 29 29 30 28 28 28 28 28 26 . 9 7 9 9 9 10 10 8 8 9 8 8 8 9 25 9 8 9 8 9 8 8 7 9 9 9 9 7 20

15

23 23 22 22 22 21 22 22 22 22 22 22 22 22 20 20 21 21 21 21 20 21 21 10 19 19 20 19 Weekly Requests (millions) (millions) Requests Weekly

5

0 04 Jul 11 Jul 18 Jul 25 Jul 04 Apr 11 Apr 18 Apr 25 Apr 06 Jun 13 Jun 20 Jun 27 Jun 01 Aug 08 Aug 15 Aug 22 Aug 29 Aug 05 Sep 12 Sep 19 Sep 26 Sep 02 May 09 May 16 May 23 May 30 May '28-Mar-11

Please refer to slide 6 for guide footnotes. 11 Weekly BBC iPlayer users – latest 6 months

In line with requests, weekly user numbers were higher towards the end of September.

Users of Radio Only Users of both Users of TV Only 8 7.5 7.2 7.2 7.2 7.2 7.2 7.3 7.1 7.1 7.0 7.0 7.0 7.0 7.0 7.0 7.1 6.8 6.9 6.8 6.7 6.6 6.6 7 6.5 6.5 6.5 6.4 1.7 6.0 1.4 1.6 1.7 1.6 1.6 1.5 1.5 1.6 1.5 1.6 1.4 1.4 1.5 1.5 1.6 6 1.8 1.6 . 1.9 1.6 1.6 1.4 0.2 1.7 1.6 0.2 1.7 0.2 0.2 0.2 0.2 1.6 0.2 0.2 1.4 0.2 0.2 0.2 0.2 0.2 0.2 0.2 0.2 0.2 5 0.2 0.2 0.2 0.2 0.2 0.3 0.2 0.2 0.2 0.2 4

3 5.6 5.5 5.4 5.4 5.4 5.4 5.6 5.5 5.3 5.3 5.3 5.3 5.3 5.3 5.0 5.3 5.3 4.7 4.6 4.7 4.9 4.9 4.8 4.8 4.9 4.6 User agents (millions) (millions) agents User 4.4 2

1

0 04 Jul 11 Jul 18 Jul 25 Jul 06 Jun06 Jun13 Jun20 Jun27 04 Apr04 Apr11 Apr18 Apr25 01 Aug 08 Aug 15 Aug 22 Aug 29 Aug 05 Sep 12 Sep 19 Sep 26 Sep 02 May 09 May 16 May 23 May 30 May '28-Mar-11

Please refer to slide 6 for guide footnotes. 12 Requests and average minutes per user per week

On a weekly basis in September, each user of TV on BBC iPlayer requested, on average, 4 programmes, and streamed over an hour of TV content. Each weekly user of radio content requested over 5 programmes, and streamed over two hours of radio content.

(We are still investigating the dip in radio durations in March, which may be due to stats measurement problems.)

Average weekly minutes streamed, per user, per week

250 TV minutes Radio minutes

200 Latest monthly average = 145 minutes 150 Christmas 2010

100 Latest monthly = 69 minutes

50 Average weekly minutes streamed per user user per streamed weeklyAverage minutes 0 11 Jul 25 Jul 12 Jul 26 Jul 13 Jun 27 Jun 10 Jan 24 Jan 04 Apr 18 Apr 04 Oct 18 Oct 07 Feb 21 Feb 07 Mar 21 Mar 08 Aug 22 Aug 05 Sep 19 Sep 09 Aug 23 Aug 06 Sep 20 Sep 01 Nov 15 Nov 29 Nov 13 Dec 27 Dec '28-Jun 02 May 16 May 30 May

Please refer to slide 6 for guide footnotes. 13 BBC iPlayer - top 20 TV episodes, September 2011 Doctor Who, Outnumbered and Waterloo Road were the top titles this month, with a range of genres featured in the top 20 lists – drama, comedy, factual and sport.

BBC iPLAYER TOP 20 TV EPISODES –ALL BBC iPLAYER TOP 20 TV EPISODES – MOST-REQUESTED EPISODE PER SERIES Total requests per episode Total requests per episode

1 Doctor Who Series 6 Episode 10 1,156,000 1 Doctor Who Series 6 Episode 10 1,156,000

2 Doctor Who Series 6 Episode 9 1,105,000 2 Outnumbered Series 4 Episode 1 1,039,000

3 Outnumbered Series 4 Episode 1 1,039,000 3 Waterloo Road Series 7 Episode 11 711,000

4 Doctor Who Series 6 Episode 11 1,011,000 4 Torchwood Miracle Day Episode 8 612,000

5 Doctor Who Series 6 Episode 12 965,000 5 Planet Dinosaur Lost World Episode 1 604,000

6 Outnumbered Series 4 Episode 2 806,000 6 Spooks Series 10 Episode 1 583,000

7 Waterloo Road Series 7 Episode 11 711,000 7 EastEnders 16/09/11 526,000

8 Outnumbered Series 4 Episode 3 686,000 8 Mock the Week Series 10 Episode 8 518,000

9 Outnumbered Series 4 Episode 4 622,000 9 Dragons' Den Series 9 Episode 6 381,000

10 Torchwood Miracle Day Episode 8 612,000 10 Strictly Come Dancing Series 9 Episode 1 373,000

11 Planet Dinosaur Lost World Episode 1 604,000 11 Would I Lie To You? Series 5 Episode 1 293,000

12 Torchwood Miracle Day Episode 9 590,000 12 John Bishop's Britain Series 2 Episode 6 275,000

13 Spooks Series 10 Episode 1 583,000 13 Formula 1 2011 25/09/11 262,000

14 Waterloo Road Series 7 Episode 12 573,000 14 Match of the Day 2 2011/12 18/09/11 261,000

15 Torchwood Miracle Day Episode 10 566,000 15 Young, Dumb and Living Off Mum S3 Ep 4 256,000

16 Doctor Who Series 6 Episode 8 545,000 16 Miranda Series 2 Just Act Normal Episode 5 253,000

17 EastEnders 16/09/11 526,000 17 Don't Tell the Bride Series 5 Episode 2 249,000

18 Mock the Week Series 10 Episode 8 518,000 18 The Body Farm Episode 1 248,000

19 Mock the Week Series 10 Episode 9 502,000 19 Lee Nelson's Well Good Show Series 2 Episode 2 237,000

20 EastEnders 13/09/11 491,000 20 Fry's Planet Word Babel Episode 1 233,000

Please refer to slide 6 for guide footnotes. 14 BBC iPlayer - top 20 radio episodes, September 2011

For radio, The News Quiz, The Chris Moyles Show and 5 Live Sport Premier League Football coverage performed well this September.

BBC iPLAYER TOP 20 RADIO EPISODES BBC iPLAYER TOP 20 RADIO EPISODES –ALL – MOST-REQUESTED EPISODE PER SERIES Total requests per Ep Total requests per Ep

1 The News Quiz Series 75 Episode 1 107,000 1 The News Quiz Series 75 Episode 1 107,000

2 The News Quiz 16/09/11 103,000 2 The Chris Moyles Show 20/09/11 102,000

3 The Chris Moyles Show 20/09/11 102,000 3 5 live Sport Prem League Man Utd v Chelsea 78,000

4 The News Quiz Series 75 Episode 3 95,000 4 Ken Bruce 21/09/11 75,000

5 The Chris Moyles Show 29/09/11 85,000 5 Fearne Cotton Live Lounge Special 30/09/2011 75,000

6 The Chris Moyles Show 06/09/11 79,000 6 The Official Chart with Reggie Yates 18/09/11 61,000

7 5 live Sport Premier League Man Utd v Chelsea 78,000 7 Greg James With Elmo 06/09/2011 58,000

8 The Chris Moyles Show 23/09/11 77,000 8 BBC Radio 1's Essential Mix Creamfields special 55,000

9 Ken Bruce 21/09/11 75,000 9 5 live Sport International F’ball Bulgaria v Eng 55,000

10 Fearne Cotton Live Lounge Special 30/09/2011 75,000 10 Just a Minute Series 61 Episode 6 53,000

11 Fearne Cotton 29/09/11 74,000 11 Desert Island Discs Martin Clunes 18/09/2011 52,000

12 The Chris Moyles Show 21/09/11 73,000 12 Tennis 10/09/11 47,000

13 The Chris Moyles Show 14/09/11 71,000 13 Weekend Breakfast 24/09/11 45,000

14 The Chris Moyles Show 30/09/11 71,000 14 5 live Sport Champions League Bay v Man City 45,000

15 The Chris Moyles Show 16/09/11 70,000 15 Great North Run 18/09/11 45,000

16 The Chris Moyles Show 22/09/11 69,000 16 Steve Wright in the Afternoon 06/09/11 43,000

17 Fearne Cotton Sara sits in for Fearne 16/09/2011 69,000 17 Pete Tong Swedish House Mafia sit in for Pete 42,000

18 The Chris Moyles Show 01/09/11 68,000 18 I've Never Seen Star Wars Series 4 Episode 1 41,000

19 The Chris Moyles Show Live from Liverpool 68,000 19 The Danny Baker Show 40,000

20 The Chris Moyles Show 09/09/11 67,000 20 Jeremy Vine 20/09/11 40,000

Please refer to slide 6 for guide footnotes. 15 Requests by on-demand catch-up vs live simulcast

Live TV viewing via BBC iPlayer made up 13% of all TV requests (down-2pts month-on- month), while live radio listening remained stable at 77%.

TV Requests Radio requests

888810 14 10 8 10 11 13 13 12 15 15 14 14 1514 15 13

70 70 68 69 74 72 71 71 71 72 73 74 72 74 75 73 73 74 75 77 77

92 92 92 92 90 86 90 92 90 89 87 87 88 85 85 86 86 85 86 85 87

30 30 32 31 26 28 29 29 29 28 27 26 28 26 25 27 27 26 25 23 23 Jul Jul Jul Jul Jun Apr Jun Apr Oct Apr Jun Apr Jun Feb Mar Feb Mar Oct Sep Sep Dec Feb Mar Feb Mar Aug Nov Dec Sep Sep May May Nov Aug Aug May May Aug Aug Jan10 Jan-11 Jan 10 Jan-11

Simulcast Simulcast On-demand On-demand

Please refer to slide 6 for guide footnotes. 16 BBC iPlayer – use for TV by time of day, September 2011

The scale for each line on this graph is different – traditional TV viewing is far higher than BBC iPlayer use. However it shows the relative usage pattern by time of day – with BBC iPlayer use (for TV) being closer to the pattern of TV viewing, than of internet use, with proportionally more viewing in daytime and late peak.

Internet and TV usage patterns by time of day (scales adjusted for comparison)

TV view ers

BBC iPlayer TV requests BBC iPlayer peak – 310,000 TV peak – 26.7 million Internet users (any website) Internet peak – 27.7 million Note: each line has a very different scale (see peaks)

0 0 :0 6:00 7:00 8:00 9:00 0:0 1:00 2:00 3:00 4:00 8:00 9:00 0:00 1 0 0 0 0 1 1 1 1 1 15:00 16:00 17:00 1 1 2 21:00 22:00 23:00 00:00 0 02:00 03:00 04:00 05:00

Sources – TV from BARB September 2011, internet from Nielsen August 2011, Please refer to slide 6 for guide footnotes. BBC iPlayer from BBC iStats September 2011 - see footnotes on final page for more detail 17 BBC iPlayer – use for radio by time of day, September 2011

The scale for each line on this graph is different – traditional radio listening is far higher than BBC iPlayer use. However it shows the relative usage pattern by time of day – with BBC iPlayer use (for radio) being in-between the pattern of radio listening and internet use, with proportionally more listening in daytime and evening compared with the traditional linear breakfast peak.

Internet and radio usage patterns by time of day (scales adjusted for comparison)

BBC iPlayer peak – 101,000 Internet peak – 27.7 million Radio peak – 14.8 million Radio listeners

BBC iPlayer requests for radio

Internet users (any website) Note: each line has a very different scale (see peaks)

0 0 0 0 0 0 :00 :00 :00 :00 :00 6:0 7 0:0 1 4:0 5 9:00 0:0 1 3:00 0:0 1 3:00 4:0 0 0 08:00 09:00 1 1 12:00 13:00 1 1 16:00 17:00 18:00 1 2 2 22:00 2 0 0 02:00 0 0 05:00

Sources – radio from RAJAR Q2 2011, internet from Nielsen August 2011, Please refer to slide 6 for guide footnotes. BBC iPlayer from BBC iStats September 2011 - see footnotes on final page for more detail 18 BBC iPlayer use by demographic

The profile of users of the BBC iPlayer is measured on a monthly survey of 700 UK adults. The gender profile has drifted to an even profile over time, but most users (79%) are aged under 55 years, roughly in line with home broadband use (74%).

100% 100% 15 22 20 16 17 17 17 16 19 18 18 19 19 21 31 80% 37 41 41 42 43 44 43 43 43 43 45 47 49 80%

60% 44 41 40 40 42 43 37 40 38 60% 40 41 40 40 41 Women 55+ 35-54 40% 40% 70 Men 63 59 59 58 16-34 57 56 57 57 57 57 55 53 51 20% 20% 38 39 40 42 43 43 43 42 43 42 44 41 41 38

0% 0% Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 08 09 10 11 08 09 10 11

Gender Age

21 28 55+ 35 34 Women 49 50 52 51

41 35-54 38 35 35

Men 15-34 51 50 48 49 38 34 30 31

Users of BBC Home All TV viewers All radio Users of BBC Home All TV viewers All radio iPlayer broadband listeners iPlayer broadband users listeners users

Please refer to slide 6 for guide footnotes. User profiles - TV from BARB (Q2 11), radio from RAJAR (Q2 11), broadband from BARB (Q2 2011) 19 Glossary

Stream – click to play instantly

Download – save to your computer to play later We cannot report on playback of downloads due to technical and data privacy restrictions

Users – a count of computer browsers accessing the online BBC iPlayer service So please note: if someone has a different computer at work and at home, they are counted twice. If a family watches on a computer together, only one browser is counted. This is the industry-standard way of counting “users” or “visitors” to websites.

Requests – number of successful requests to stream or download a programme We only count successful requests, where a stream or a download actually start, rather than “clicks” which can be repeated if the user does not see an immediate reaction on the website.

Catch-up / on-demand – programmes requested after they have gone out on “normal” TV/radio channels and are available on BBC iPlayer

Live / simulcast – streaming of live TV channels / radio stations on the website, at exactly the same time as broadcast on “normal” TV / radio

Special footnotes for slides showing data for time of day TV data – BARB average audience, live overnights, by hour, all individuals aged 4+, Total TV Radio data - RAJAR average audience, by hour, all adults 16+, all radio stations BBC iPlayer - average requests, by hour, all programmes, stream & downloading, live and on-demand, UK only Nielsen – user numbers, aged 2+ based on internet population estimate of 38 million individuals

Please refer to slide 6 for guide footnotes.