Anglo Housing Handbook Contents...
WELCOME 2 Mail & Parcels 12 Contact Us 3 Noise 12 Arrival 4 Posters & Decorations 12 Key Collection 4 Room Inspections 12 Your Inventory 4 Room Swaps 12 What we provide 4 Security 12 What you need to bring 4 Smoking 12 London Transport 5 Social Programme 12 Medical Services 6 Telephone 12 Departure 7 Television 13 Important Information 8 Windows 13 Security 8 Chargeable Items List 14 Lost Keys 8 Visitors 8 Health & Safety (Fire) 8 Services 8 Maintenance 8 House Keeping 8
A - Z Guide 11 Appliances 11 CCTV 11 Cleaning 11 Complaints 11 Contacting you 11 Drinking Water 11 Guest Policy 11 Internet & WIFI 11 Inventories 11 Keys & door entry systems 11 Kitchens 11 Laundry & Ironing 12 Lost property 12 WELCOME AES Handbook 2
Dear Student,
You have spent months planning, weeks of waiting and days of hurriedly running about packing. It has now all paid off - Welcome to London! More than likely you are jet lagged and disoriented, with a fair amount of excitement thrown into the mix for good measure. For some of you, there is also a certain amount of apprehension mixed in. London is a sprawling city, filled with plenty of interesting locations and is home to a hugely diverse culture. There are numerous places to explore and people to meet, which can seem daunting at first. Diets are different, traffic moves on a different side of the road & the public transport system can feel like navigating a labyrinth at times. London may start off as an alien city to you, but over the course of your stay the city will become to feel like a home away from home. The team at AES are here to help soften your landing and help you enjoy your stay for the duration of your studies. Let us know if there is anything we can do to help!
Kind regards, Anglo Educational CONTACT US AES Handbook 3
For any housing queries Telephone: +44 (0)20 3763 4638 Switchboard: +44 (0)20 7580 9922 Fax: +44 (0)20 7580 9944 Email: [email protected]
Address: Monticello House 45 Russell Square London WC1B 4JP ARRIVAL AES Handbook 4
Key Collection What we provide If you are travelling with the main group, Bedrooms contain: your faculty leader or Study Abroad Officer Bed & mattress will arrange the keys for you. If you are travelling ahead of the group, you will need Bed linen to collect the keys from our central check- Wardrobe in location. If you get in touch with your Curtains or blinds Study Abroad Officer, we will pass them the Kitchens contain: address for you to collect keys. Hob (gas or electric) Housing Orientation Oven Once you have settled in, your Anglo rep Microwave will conduct a short housing orientation Fridge/Freezer to show you how the appliances work Kettle etc. They will also give you all the contact Toaster details needed in regards to your housing. Pots & pans Your Inventory Cooking utensils Crockery, cups, glasses After you have settled in, you will all need to Cutlery complete the apartment inventory form. Check every item listed in your room and Living Rooms contain: communal areas and record its current Sofa condition. This is an official record of the Dining table & dining chairs condition of the apartment when you move Freeview TV in and will be compared with the condition Incoming telephone line of the apartment when you leave. You will be charged for any missing items or damages. What you need to bring Complete the inventory form as soon as possible to avoid the possibility of being Don’t be tempted to bring too much before charged for any missing items or be held you get here. There are plenty of pound responsible for any damages that may occur stores that sell small house supplies (towels, at the beginning of your stay. This will be hangers etc.) We will provide bed linen so collect between 3 or 5 days after your arrival. you will not need to bring this with you. If you do not submit a completed form, we We will do a weekly cleaning service but will assume that everything in the flat was you will need your own light cleaning in good condition and charge for anything materials and toiletries. There will be toilet missing or damaged. roll for when you arrive but this will only be replenished on the weekly service. You On page 13, we list the chargeable items. will need to restock toilet roll yourself if you Please be advised that this should be finish before the weekly service. considered a guidline. Variances may differ Please note that you can get cheap electrical depending on the extent of any damage devices (hairdryers, shavers etc.) when you and cost of any specific inventory and get here so that you are using products that parts. Damages that occur by misuse of the are compatible with our voltage system. property may result in occupants being removed from housing. Check out www.argos.co.uk LONDON TRANSPORT AES Handbook 5
The Underground (aka the “Tube”) called The Knowledge which involvesyears of The London Underground is our most study. You may wish to tip taxi drivers up to famous and (sometimes) most convenient 10% but this is not obligatory. form of transportation across London. Some find the tube map confusing, some find it The “Boris” Bike easy to navigate. Transport for London have Introduced in 2010, the London sponsored a great route planner which can be found bicycle scheme has really taken off with on their website https://tfl.gov.uk/plan-a- tourists and commuters. Cycling has really journey/ grown in the city in the past few years, with 40% of all commuting journeys done If your institution hasn’t provided you with by bicycles. If the mood takes you, there’s one, you should purchase an Oyster Card as always the possibility you can rent a bicycle soon as you arrive. These can be purchased after you arrive. from the machines at any underground station. A £5 deposit is required to activate While you can pay per journey at the bike your card. racks, it is cheaper to order an electronic key and pay online. Cycling in London can be Trains dangerous, and remember to follow the rules Those of you wanting to travel around the of the road and check you are covered by UK and beyond will likely be using this fairly insurance. AES strongly recommend that if reliable form of transport. Oyster cards are you intend to cycle in the city, you purchase not valid on trains outside of London so you a cycle helmet and a reflective jacket. will always need to purchase a ticket. It is cheaper to purchase tickets in advance. On your feet Whilst London is huge, the city centre itself Discounted tickets can be found easily on is quite small. Sometimes the tube journey The Trainline www.thetrainline.com can take longer than walking when going For the Eurostar to Europe, please visit between destinations such as Covent Garden www.eurostar.com to Holborn. When you have free time, try A last minute booking is available from the and use a map and walk around. You might Eurostar terminal at St Pancras Station but feel that you understand your surroundings this can normally prove costly. better. And of course there is the added satisfaction of knowing you are behaving like Buses a true Londoner! The other main mode of transport are the London buses. You can log on to TFL from your phone and enter the bus stop code to tell you when the next bus is arriving. Taxis (black cab) If you decide to get a taxi when you are out, ONLY flag down a traditional Hackney style cab. They are not always black due to advertising but they are distinctive and will have a yellow light on if theyare available for hire. To flag one down just hold your arm out. Taxis can take up to 5 people. Taxis are licenced and are all metred. The drivers will have taken an extensive set of examinations MEDICAL SERVICES AES Handbook 6
Register with a Doctor a day, 7 days a week. This line is manned by It is recommended that you register with experienced staff who are fully trained and a general practitioner (GP) soon after you supported by nurses and paramedics. The have arrived and avoid waiting until you call is free of charge. http://www.nhs.uk/NHSEngland/AboutNHSservices/ need medical help. Select a GP close to your Emergencyandurgentcareservices/Pages/NHS-111. accommodation. You can use the link below: aspx http://www.nhs.uk/Service-Search/GP/ LocationSearch/4 Emergencies Please note that you are only able to attend Diall 999 for life threatening injuries or the GP you are registered with and not any illnesses. Give as much information as other surgery, so make sure you find one you possible so that they can send you the can travel to easily if you are unwell. appropriate services. Dental Health Centres Dentistry is one of the few services on the If you are unwell and cannot wait for an NHS that requires you to pay towards the appointment with your GP you can visit a cost of treatment. The costs are dependant walk-in, urgent care centre or accident and on the level of treatment you require. Find a emercency. These centres can treat most dental practice close to you on this link: injuries such as sprains, strains, broken http://www.nhs.uk/Service-Search/Dentist/ bones, minor burns/scalds, minor head/eye LocationSearch/3 injuries, bites or stings. You do not need to You can register with a private dental book an appointment. practice but you will be paying higher fees! http://www.nhs.uk/Service-Search/Walk-in%20centre/ Sexual Health LocationSearch/663 Most services in relation to sexual health http://www.nhs.uk/Service-Search/Urgent%20Care/ LocationSearch/0 can be accessed for free. This includes STI (sexually transmitted infections) tests as well http://www.nhs.uk/Service-Search/Accident%20 as pregnancy tests. Advice and information and%20emergency%20services/LocationSearch/428 is available at nhs.uk/Livewell/Sexualhealthtopics/. Find services near you at nhs.uk/Service-Search/ Sexual-health-services/LocationSearch/1847 Pharmacist Local pharmacists can offer friendly, expert advice about over-the-counter medicines that can aid in common conditions, without the need for an appointment. As well as dispensing prescriptions, pharmacists provide a range of services related to specific health issues and can advise on minor ailments such as colds, skin conditions and allergies. NHS 111 You can dial this number if you are unsure of what to do and need medical advice quickly. This number is operational 24 hours DEPARTURE AES Handbook 7
Before you leave... This information is to make you aware of DO NOT leave anything behind (clothes the procedures relating to your departure. or food) or it wil be considered as trash Ensuring that your room, common areas and will be disposed of. Contacting us and the flat are left in the same condition as to try and recover items left behind will on your arrival is your responsibility. Failure be futile. to leave the flat as instructed will result in Your Anglo repo will visit your apart- charges to your university/institution account. ment a few nights before your depar- As you leave the property, please ensure that ture to post this reminder letter onto all windows are closed and secured and that your fron door. all doors to the flat are closed properly. In case of an emergency during your departure, please call the emergency number on 0800 183 9955 or 02033930700. Check out time is 10AM on the day of your departure. (Unless stated otherwise) Your room and the common areas in your flat must be left in the same condition as on arrival. Unfortunately, failure to do so will result in a fee which will be deducted from your deposit.
PLEASE DO PLEASE DO NOT
Remove all your personal belongings Take items belonging to the apartment with you
Empty the fridge/freezer, kitchen cupboards Leave posters/pictures on your wall and bathroom
Sweep the floor and clean the surfaces Try and stay in the building after the departure time
Bag up all garbage and leave neatly in the Let anyone into the property as you leave hallway of the apartment unless they have I.D
All beds need to be stripped of linen and Leave the doors and windows open and folded on top of the mattress unlocked
Leave all keys on dining table in the envelope Take keys with you as you will be charged provided IMPORTANT INFORMATION AES Handbook 8
Security Please be aware that it is the responsibility of every resident to ensure that all necessary safety precautions are taken in relation to your residence. By following the procedures listed below, you will minimise the risk of theft, break-ins and other criminal activity. During the course of your stay, please follow these guidelines: 1. Never let anyone you do not know into the building 2. Always close the main entry doors upon leaving and entering the property 3. Close and lock windows when you are not in your apartment/room 4. Keep valuable property out of easy sight, or in the safe provided in each flat 5. Report suspicious looking people Lost Keys If you lose your keys, please report it on the emergency contact line immediately. You will have to pay a replacement fee from £25 upwards depending on the type of keys that are needed to be replaced. Visitors For everyone’s safety and security we ask you to please follow these simple rules: All guests must leave by 11pm each night and cannot arrive earlier than 9am each morning. Overnight guests are prohibited. All guests must be accompanied during their visit and must sign in if required to do so. HEALTH & SAFETY - FIRE AES Handbook 9
NO smoking in or around the property - please be advised this is by law and carries a penalty When a Fire Alarm sounds, follow the Fire Action Plan! DO NOT burn candles or incence sticks in the property as these will trigger the smoke detectors and can cause fires Balconies and windows are restricted by UK law for your safety. Please DO NOT tamper or adjust these at any time
FIRE ACTION PLAN ON HEARING THE ALARM...
Step 1: Call the Fire Department - Dial 999 State that you have a fire in the building and give the address
Step 2: Evacuate the building Evacuate the building using ONLY the stairs DO NOT use the elevator DO NOT stop to collect personal belongings
Step 3: Wait at the Assembly Point When you reach the ground floor, exit the building via the nearest exit and make your way to the Assembly Point
Step 4: Wait for the “All Clear” Once the Fire Brigade has attended the building and given the “all clear” a member of the Fire Brigade will then authorise you to re-enter. The building will then be deemed SAFE. SERVICES AES Handbook 10
During your stay... A network of teams dedicated to ensure any ensure this is carried out through your stay. problems you have encounter are resolved The bin store is outside of the building on in a timely manner. the left, behind the blue doors. It’s important to know what each team [email protected] is responsible for so you can direct your enquiries to the right people. Alternatively... You can scan the QR code below and select Maintenance which team you wish to contact. Always make sure you report any non- emergency issues in the maintenance logbook before contacting other members of staff. Operation teams will try and fix any problem within a day. This team are responsible for fixing anything in your apartment. If something does not work or there is a problem that affects the accommodation they are the first point of contact. If the maintenance issue is an emergency you may contact us 24 hours a day through the Emergency Phone Number. Every apartment contains one landline telephone which you can use to call this number free of charge. [email protected] House Keeping Your apartment is serviced once a week on the same day. You will be notified of your cleaning day when you arrive. There is also a cleaning rota in the lobby area of the building. Housekeeping will replace white linens so long as you have stripped your beds in advance, provide dusting and vacuuming services and they clean the communal areas including bathrooms. The cleaners will only clean the communal areas of the apartment if they can gain access easily and the rooms have been prepared with all personal affects removed and stored safely. You are responsible for the removal of garbage to the dumpsters / bins, please A - Z GUIDE AES Handbook 11
Appliances water, if you feel unsure, please ask your Please be aware that the UK voltage system Anglo rep during the housing orientation. differs from the US and can affect your small Guest Policy appliances. If you will be using your own Please refer to Visitors on page 8 small electrical goods, please make sure you buy an adaptor. Check guidlines on your Internet & WIFI appliances before use. WIFI is included in the price of your DO NOT overload plug sockets - please accommodation and can be used on two refrain from overloading any one plug devices concurrently. Depending on the socket with multiple plug outlets. property you are in, you will either be issued Use plug adaptors purchased in the UK only. a login and password or a Global Gossip We can assist if you have any difficulties. internet card. Please contact your Anglo rep CCTV if you have any difficulty connecting. Global Gossip provides 24/7 support for All our properties have closed circuit wireless internet services. television to ensure that our buildings are safe and secure. Only authorised staff can Free number is 0800 0789 642 (free from access this video that will be referred to if landlines, mobile providers may charge) there is an incident reported. Customer service support email is: [email protected] Cleaning Please refer to House Keeping on page 10. Inventory Please also be sure to keep your mobile Please refer to Your Inventory on page 4. phones, tablets, cash etc. in the safe during cleaning days. Your property is your Keys & Door Entry Systems responsibility but we will investigate if theft Each property operates a different entry claims are made on cleaning days. system. You will either have a set of keys with a fob or you will be issued the pin- Complaints code to enter. Please to not lend your keys We are commited to making sure your stay to anybody to prevent any break-ins and in London whilst studying is as comfortable reduce chance of theft. as possible. If you have any issues at all, You will be charged for lost keys. please contact your Anglo rep (usually the person that conducted your housing Kitchens orientation). Your faculty leader or institution You will be sharing with other students may provide you with another contact also, so please be mindful of each other. You but if not, please refer to your Anglo rep. are jointly responsbile for washing up and Contacting you putting away crockery, cutlery and pots and pans. There may be instances where we will need to get in contact with you directly (collect We recommend that you clearly label your mail/emergencies/flat inspections/flat food to avoid confusion and to ward of any viewings). This will either be in the form of insects etc. keep food items stored in bags or an email, via your institutions point person containers. or we will leave a memo on your front door. If any fuses should trip, please do not attempt to replace this yourself. Contact Drinking Water your Anglo rep and they will arrange for this Most of apartments have drinkable tap to be sorted out as soon as possible. AES Handbook 12 Laundry & Ironing Most of our apartments have a combined Student Name washer/dryer. Please note that we do not Student University supply laundry detergent. There is also a C/O Anglo Educational Services clothes horse for you to hang your clothing. Monticello House We provide an iron and ironing board, 45 Russell Square please report to your Anglo rep if the iron London WC1B 4JP does not work. We will email you when the parcel/letter In the properties where there is a communal arrives but please be aware a parcel can take laundry room, you will be shown where it at least two weeks from USA due to customs is. In both instances, you will be instructed checks. on how to use the appliances during the housing orientation. A manual will also be Noise found in your apartment. Most of our properties are situated on residential roads. Please be mindful of your Library Access neighbours. Parties are prohibited and you We can issue you with a library letter which must be quiet after 10pm. Neighbours are will allow you access into public libraries. withing their rights to call the police if your Closest library to Monticello House (our are noisy late at night. Study Centre) is Holborn Library 32-38 Posters & Decorations Theobalds, Road London WC1X 8PA Walls are to be kept bare of posters, flags, We have a full list of libraries should you photos or other decorations. require another location. Please visit http://services.angloeducational.com/ Room Inspection libraries-in-camden Your room will inspected during the weekly or service. House Keeping will report any http://services.angloeducational.com/ damages or mess that may need specialist libraries-in-westminster cleaning to maintenance. We can also get you a student pass for You may be charged for this. Birkbeck, University of London Make sure that you all sign your inventory lists soon after you arrive. Lost Property Room Swaps Please adhere to the security rules to Do not swap rooms unless you have prevent any loss or theft. In the event that discussed this with your faculty/study you think your property has been stolen, abroad officer and have been given please contact either your faculty or Anglo permission. rep. The rooming list must be up-to-date in case If you leave items behind on departure it will of emergencies. be considered trash and disposed of. Mail & Parcels Smoking Smoking indoors is against the law and you You can have post delivered to the Anglo will be charged a fine. Study Centre, Monticello House, and we look after it for you. We recommend all students Telephone get their post delivered to Monticello House The apartment has a landline telephone, rather than the flats. which can be used for incoming calls (free) Please address as follows: and for making outgoing calls (with a phone card) which can be purchased from your AES Handbook 13 internet provider (Global Gossip) one you are online. Television Your TV should be set and ready to go with all the standard UK broadcast channels plus the many additional channels you will find with your Freeview digital set top box. In order to start watching TV, please check the following instructions: Check that the main power button is on. Please use this button and not the standby button when you are not using the TV. If you have a separate Freeview box, you will have two remote controls. One for the TV that controls the volume, TV modes and viewing setttings. The second remote is for the Freeview box and allows you to navigate channels. Windows Balconies and windows are restricted by UK law for your safety. Please DO NOT tamper or adjust these at any time. You will be charged for broken window restrictors. CHARGEABLE ITEMS AES Handbook 14 See page 4 “Your Inventory”
Bed frame (single) £170.- Washing machine £470.- Bed frame (bunk) £250.- Washing machine door £100.- Mattress (single) £130.- Washing machine handle £75.- Wardrobe £150.- Fridge/freezer £299.- Bedside table £65.- Fridge door £100.- Sofa (2 seater) £340.- Fridge shelving £50.- Sofa (3 seater) £370.- Oven £250.- Dining table £399.- Oven door £100.- Dining chair £65.- Oven shelving £50.- Coffee table £70.- Microwave £60 Corner table £55.- Hob appliance £250.- Bathroom caddy £35.- Dishwasher £250.- Standing lamp £55.- Dishwasher door £100.- Curtains set £250.- Telephone £30.- Curtain rail £40 Television £240.-
Wall paint £70.- Fire extinguisher (small) £50.- Hole in a wall £90.- Fire extinguisher (large) £100.- Carpet (replace) Contract rate Fire blanket £100.- Wooden flooring (replace) Contract rate Smoke detector £100.- Light fitting £45.- Gas detector £100.- Windows Contract rate Carbon mon detector £100.- Electric socket £35.- Window restrictor £50.- Light switch £35.- Balcony restrictor £50.- Radiator Conract rate Thermostat Contract rate Door handle £40.- Key replacement £25.- Door lock £70.- Fob replacement £15.- Door threshold £25.- Internet router £150.- Complete deep clean £100.- Pots/pans £10.- Clean up on undesirables £50.- Frying pan £10.- Garbage clean up £50.- Kettle £25.- Inventory clean up £30.- Toaster £25.- Replace crockery set £50.- Fresh set of linen £50.- Replace cutlery set £25.- Replacement towel £10.- Replace utensil set £25.- Knife set £25.- Carpet cleaning Contract rate Bathroom brush £5.- Wood floor cleaning Contract rate Mirror £30.- Sofa cleaning (per sofa) £45.- Iron £25.- Window cleaning Contract rate Ironing board £25.-