Anglo Housing Handbook Contents... WELCOME 2 Mail & Parcels 12 Contact Us 3 Noise 12 Arrival 4 Posters & Decorations 12 Key Collection 4 Room Inspections 12 Your Inventory 4 Room Swaps 12 What we provide 4 Security 12 What you need to bring 4 Smoking 12 London Transport 5 Social Programme 12 Medical Services 6 Telephone 12 Departure 7 Television 13 Important Information 8 Windows 13 Security 8 Chargeable Items List 14 Lost Keys 8 Visitors 8 Health & Safety (Fire) 8 Services 8 Maintenance 8 House Keeping 8 A - Z Guide 11 Appliances 11 CCTV 11 Cleaning 11 Complaints 11 Contacting you 11 Drinking Water 11 Guest Policy 11 Internet & WIFI 11 Inventories 11 Keys & door entry systems 11 Kitchens 11 Laundry & Ironing 12 Lost property 12 WELCOME AES Handbook 2 Dear Student, You have spent months planning, weeks of waiting and days of hurriedly running about packing. It has now all paid off - Welcome to London! More than likely you are jet lagged and disoriented, with a fair amount of excitement thrown into the mix for good measure. For some of you, there is also a certain amount of apprehension mixed in. London is a sprawling city, filled with plenty of interesting locations and is home to a hugely diverse culture. There are numerous places to explore and people to meet, which can seem daunting at first. Diets are different, traffic moves on a different side of the road & the public transport system can feel like navigating a labyrinth at times. London may start off as an alien city to you, but over the course of your stay the city will become to feel like a home away from home. The team at AES are here to help soften your landing and help you enjoy your stay for the duration of your studies. Let us know if there is anything we can do to help! Kind regards, Anglo Educational CONTACT US AES Handbook 3 For any housing queries Telephone: +44 (0)20 3763 4638 Switchboard: +44 (0)20 7580 9922 Fax: +44 (0)20 7580 9944 Email: [email protected] Address: Monticello House 45 Russell Square London WC1B 4JP ARRIVAL AES Handbook 4 Key Collection What we provide If you are travelling with the main group, Bedrooms contain: your faculty leader or Study Abroad Officer Bed & mattress will arrange the keys for you. If you are travelling ahead of the group, you will need Bed linen to collect the keys from our central check- Wardrobe in location. If you get in touch with your Curtains or blinds Study Abroad Officer, we will pass them the Kitchens contain: address for you to collect keys. Hob (gas or electric) Housing Orientation Oven Once you have settled in, your Anglo rep Microwave will conduct a short housing orientation Fridge/Freezer to show you how the appliances work Kettle etc. They will also give you all the contact Toaster details needed in regards to your housing. Pots & pans Your Inventory Cooking utensils Crockery, cups, glasses After you have settled in, you will all need to Cutlery complete the apartment inventory form. Check every item listed in your room and Living Rooms contain: communal areas and record its current Sofa condition. This is an official record of the Dining table & dining chairs condition of the apartment when you move Freeview TV in and will be compared with the condition Incoming telephone line of the apartment when you leave. You will be charged for any missing items or damages. What you need to bring Complete the inventory form as soon as possible to avoid the possibility of being Don’t be tempted to bring too much before charged for any missing items or be held you get here. There are plenty of pound responsible for any damages that may occur stores that sell small house supplies (towels, at the beginning of your stay. This will be hangers etc.) We will provide bed linen so collect between 3 or 5 days after your arrival. you will not need to bring this with you. If you do not submit a completed form, we We will do a weekly cleaning service but will assume that everything in the flat was you will need your own light cleaning in good condition and charge for anything materials and toiletries. There will be toilet missing or damaged. roll for when you arrive but this will only be replenished on the weekly service. You On page 13, we list the chargeable items. will need to restock toilet roll yourself if you Please be advised that this should be finish before the weekly service. considered a guidline. Variances may differ Please note that you can get cheap electrical depending on the extent of any damage devices (hairdryers, shavers etc.) when you and cost of any specific inventory and get here so that you are using products that parts. Damages that occur by misuse of the are compatible with our voltage system. property may result in occupants being removed from housing. Check out www.argos.co.uk LONDON TRANSPORT AES Handbook 5 The Underground (aka the “Tube”) called The Knowledge which involvesyears of The London Underground is our most study. You may wish to tip taxi drivers up to famous and (sometimes) most convenient 10% but this is not obligatory. form of transportation across London. Some find the tube map confusing, some find it The “Boris” Bike easy to navigate. Transport for London have Introduced in 2010, the London sponsored a great route planner which can be found bicycle scheme has really taken off with on their website https://tfl.gov.uk/plan-a- tourists and commuters. Cycling has really journey/ grown in the city in the past few years, with 40% of all commuting journeys done If your institution hasn’t provided you with by bicycles. If the mood takes you, there’s one, you should purchase an Oyster Card as always the possibility you can rent a bicycle soon as you arrive. These can be purchased after you arrive. from the machines at any underground station. A £5 deposit is required to activate While you can pay per journey at the bike your card. racks, it is cheaper to order an electronic key and pay online. Cycling in London can be Trains dangerous, and remember to follow the rules Those of you wanting to travel around the of the road and check you are covered by UK and beyond will likely be using this fairly insurance. AES strongly recommend that if reliable form of transport. Oyster cards are you intend to cycle in the city, you purchase not valid on trains outside of London so you a cycle helmet and a reflective jacket. will always need to purchase a ticket. It is cheaper to purchase tickets in advance. On your feet Whilst London is huge, the city centre itself Discounted tickets can be found easily on is quite small. Sometimes the tube journey The Trainline www.thetrainline.com can take longer than walking when going For the Eurostar to Europe, please visit between destinations such as Covent Garden www.eurostar.com to Holborn. When you have free time, try A last minute booking is available from the and use a map and walk around. You might Eurostar terminal at St Pancras Station but feel that you understand your surroundings this can normally prove costly. better. And of course there is the added satisfaction of knowing you are behaving like Buses a true Londoner! The other main mode of transport are the London buses. You can log on to TFL from your phone and enter the bus stop code to tell you when the next bus is arriving. Taxis (black cab) If you decide to get a taxi when you are out, ONLY flag down a traditional Hackney style cab. They are not always black due to advertising but they are distinctive and will have a yellow light on if theyare available for hire. To flag one down just hold your arm out. Taxis can take up to 5 people. Taxis are licenced and are all metred. The drivers will have taken an extensive set of examinations MEDICAL SERVICES AES Handbook 6 Register with a Doctor a day, 7 days a week. This line is manned by It is recommended that you register with experienced staff who are fully trained and a general practitioner (GP) soon after you supported by nurses and paramedics. The have arrived and avoid waiting until you call is free of charge. http://www.nhs.uk/NHSEngland/AboutNHSservices/ need medical help. Select a GP close to your Emergencyandurgentcareservices/Pages/NHS-111. accommodation. You can use the link below: aspx http://www.nhs.uk/Service-Search/GP/ LocationSearch/4 Emergencies Please note that you are only able to attend Diall 999 for life threatening injuries or the GP you are registered with and not any illnesses. Give as much information as other surgery, so make sure you find one you possible so that they can send you the can travel to easily if you are unwell. appropriate services. Dental Health Centres Dentistry is one of the few services on the If you are unwell and cannot wait for an NHS that requires you to pay towards the appointment with your GP you can visit a cost of treatment. The costs are dependant walk-in, urgent care centre or accident and on the level of treatment you require. Find a emercency. These centres can treat most dental practice close to you on this link: injuries such as sprains, strains, broken http://www.nhs.uk/Service-Search/Dentist/ bones, minor burns/scalds, minor head/eye LocationSearch/3 injuries, bites or stings.