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Recommended Citation Inland Empire Business Journal, "June 2005" (2005). Inland Empire Business Journal. Paper 275. http://scholarworks.lib.csusb.edu/iebusinessjournal/275
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VOLUME 16, NUMBER 6 JUNE 2005 $2.00 Citizens Business Bank
'"NAVVBO-Inland Empire is proud lo honor these Amazing Women for their contributions Celebrates 30 Years of to the community and for their efforts and accomplishments which have helped to open the doors Superior Performance of business for women. Congratulations Sharon. Nancy, and Ingrid." Citizens Business Bank celebrated 30 years of superior performance. George Borba, chairman of the board, started the evening's event on May 18, with a warm welcome to every one, followed by dinner for approximately 800 sharehold ers and a presentation by President and Chief Executive i Officer D. Linn Wiley. D. Linn Wiley reviewed Community Pioneer Aw ard NAWBO "ANITA" .Award Involvement/Bridge Nancy Langdoii Jones Sharon M. Baer continued on page 37 Builder Award Ingrid Anthony
MANAGER'S BOOK SHELF NAWBO -National Association of Women Business AT DEADLINE page 39 Owners-Inland Empire Desert Business Journal page 30 Mayor Percy Byrd Resigns There are currently 92,347 Their goal is to promote as Mayor of Indian Wells a n d privately-held 50 percent or Discriminatory Bank Mayor Percy Byrd of Indian more women-owned businesses enhance Uniting Wells, informed the City of Indian in the Inland Empire. These the Policy Prohibits Wells, City Manager Greg Johnson businesses generate approxi growth women busi Foreigners From of his intent to resign as mayor of mately $32 billion in sales and and Indian Wells. Mayor Byrd stated ness owners Receiving Credit p r o f - "Indian Wells has been my home are responsible for employment for over 16 years, and it's been a of more than 247,000 people. itability of the Inland What do Yao Ming and pleasure to serve the residents of As one of 80 NAWBO chapters of their Empire for Russell Crowe have in com Indian Wells for the last II years. nationwide, NAWBO-IE is the member mon? My wife and I have decided to premier organization for busi profit, influ They, like Laguna Niguel relocate to Tucson, Arizona this nesses. resident Janice Rooney, can't summer, but I will miss Indian women business owners in the ence and Wells and wish them continued Inland Empire. The power of Their get a credit card from the success. It is such a vibrant and their voice on business and eco m e e t - community. Union Bank of California. growing city." nomic issues affecting women- mgs pro Despite incredible wealth, or Indian Wells city council will owned businesses is heard in vide relationship-building good credit in the case of decide how to move forward to fill opportunities. They sponsor Rooney, Union Bank won't this vacant council member posi Sacramento and at the national level. continued on page 5 tion. continued on page 5 ^METRONISSAN "pr?C? 9440 AUTOPLEX DRIVE - MONTCLAIR -°-8^°790^7575 WWW. ITI61f 0 111SS3 PI. C0ITI BUSINESS JOURNAL » PAGE 2 June 2005
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phases—the first phase was property features more than Safari Business Center completed in the late 1980s and 700 mature palm trees and a the second phase was finished in number of striking bronze ani the early to mid-1990s—the mal sculptures. City of Victorville By Keith Metzler, Director of Economic Development 2005. In 2004, we started develop ment for ConAgra foods distribution The City of Victorville saw facility and broke ground for Nutro many successes in 2004~many of which get us off to a great start for continued on page 6
ry -st)01 Liem ON MCMBCOS*'
NCTWOCriNO l3l5l!ArrAS¥ Marcus & Millichap Real situated on approximately 52 Estate Investment Brokerage acres in the heart of the Inland THURSDAY, JUNE 9th @ 7:30 A.M. Company recently completed Empire, strategically located MONTCLAiR ROYALE the sale of the Safari Business with excellent access to the 60, 9685 Monte Vista, Montciair Center located in Ontario. The 10 and 15 freeways and just (northeast comer of San Bernardino Rd. & Monte Vista Ave.) property commanded an all-cash one-half mile south of Ontario Additional parking north of the building price of $103 million. International Airport. Tenants Tradltionai American Breakfast - $7.00 Safari Business Center is a include national and regional Bring your business card and be one of our spotlight speakers Class A multi-tenant industrial distribution/service companies and office park consisting of 16 from various industries. SPOTLIGHT TOPIC buildings and approximately 1.1 The Safari Business Center DO YOU HAVE THE RIGHT IMAGE FOR YOUR COMPANY? million rentable square feet. is one of the most stable, well- With Annamarie Megrdichian The center is approximately 90 maintained, esthetically appeal Join us as we salute Past President Annamarie for her years of service. percent warehouse space and 10 ing multi-tenant industrial percent office space. Located at investments in Southern 2020 Lynx Trail, the property is California. Constructed in two AM 1510 KSPA "Time Out"
(9ni^ ($20)per person With Bill Anthony tl namfvoittm, and Joe Lyons anaxtumpHma (Sponsored They review gourmet foods, travel and 0une9 7 CEO CUIB If tHJi IJfban f fie DniKt .Iff world famous restaurateurs... si&m «.Wt, «att, »5lt»5UV SAM CROWE ...plus guest interviews with award win gj, 4 l8 SJMAGK .ftarfUK Cr«Mli Dance Daravana ning chefs, renowned wine connois CUHKX seurs and leaders in the hospitality 1 <^epi IS industry each Saturday on "Time Out" DIufetian liimntfnf at 8:30 am. (909) 009-769^ www.guastivilia.com 2903 Guasti Road, Guasti CA 91743 BUSINES JOURNAL' PAGE 4 June 2005 This June in the Inland Empire Business Journal! i News and Features j Corporate Profile 7 ! Commentary , 10 National Association of Women Business Owners (NAWBO) •Managing 11 recently honored women business owners in the Inland Empire ^Computers/Technology 13 on May 19th at the Ontario Hilton Hotel 1 Law 14 Citizens Business Bank Celebrates 30 Years of Performance Legislation 15 D. Linn Wiley, president and chief executive officer of Citizen^ Executive Time Out 19 Business Bank reviewed the financial performance for 2004 at a recent shareholder's dinner. I Financial Institutions 20 Negotiations 22 Discriminatory Bank Policy Prohibits Foreigners From Communications 23 Receiving Credit. Union Bank and at least two other banks, including United First Mortgage of Virginia and First National I Desert Business Journal 30 Bank of Omaha, appear to follow a policy of denying credit k to people who are not U.S. citizens I •: Lists: Younger Managers; Older Workers Learn the 7 tips for I Savings & Loans 21 better interactions at your workplace between generations. Motorcyle Dealers 29 In managing, one must understand the differences between Hospitals 35 & 36 the Veterans and the Generation Nexters. Their world views and work philosophies are different 11 Manager's Bookshelf 39 DecisiuiLs at Retirement An overview which highlights Restaurant Review 44 some of the major financial decisions that must be faced at Calendar. 46 retirement. Learn about managing your assets for a rewarding retirement. .. , . ,, . . . .. , ..... ,,. 26 The 2005 California Job Revisions The new job j ....by President Teddy Roosevelt: "It is not the critic who data for 200.'5 that was released in February and March contained icounts...not the man who points out how the strongman stumbled i a number of important changes 34 I or where the doer of deeds could have done them better. The cred- j I it belongs to the man who is actually in the arena; whose face is i ? marred by dust and sweat and blood; who strives valiantly; who I 1 INLAND F.MPIKE | e-mail addresses I errs and comes short again and again; who knows the great enthu- j business |ournal ; siasms, the great devotions, and spends himself in a worthy cause;| William J. Anthony (Boaid Chairman) Ingricl Anthony {Managing Editor) .;i:;:;iS9;(trigrid#busjouimaI.<^ jwho, at the best, knows the triumph of high achievement; and who, \ Paul Crosswhitc (Account Manager) .. iehj {(('busjournal .com I at the worst, if he fails, at least fails while daring greatly, so that (Editor) iebj (gbiisjoiimal.com I his place ^hall never be with those cold and timid souls who knew; Web Site www .bu yjournal .com s neither victory nor defeat." j Miiiiiii ^Discover the Newly Renoveted Doubletree Hotel Ontario. Innovative, Elegant, Memorable." PORTER'S PRIME STEAK HOUSE ^^Serving an extraordinary dining experience.'/•/ Porter's is proud to feature USDA Prime Midwestern Beef, the highest quality and most flavorful steaks available, along with exceptional Fresh Seafood and Chops. Experience Porter's specialty martinis and extensive wine list. After dinner enjoy your favorite cognac, port or a selection from our tantalizing dessert menu. Semi-private dining room available. Reservations required. Located in the DoubleTree Hotel Ontario. Serving lunch Tuesday through Friday, Sunday brunch, and dinner seven nights a week. For reservations call: (909)418-4808 222 NORTH VINEYARD AVE. • ONTARIO PHONE: (909) 937-0900 • FAX: (909) 937-1999 www.ontarioairport.doubletree.com •Tune 2005 BUSINESS JOURNAT. » PAGE 5 International. Additionally Mt. The bank denied her applica,- Nawbo-National Association of San Antonio College recog tion in a form letter that gave nized her for her work with the the reason: "You are not a citi Women Business Owners-Inland Handicapped Student Services zen of the United States." A Workability Project. second letter from bank legal continued from page 1 Nancy Langdon Jones counsel to Rooney, who eventu Discriminatory ally received credit at another educational and informational Nancy Langdon Jones, Bank Policy bank, claimed that the discrimi programs, and engage in public CEP, MS, ATA, CSA is presi nation was legal. The lawsuit policy efforts. They support the dent of NLJones, Inc., a fee- Prohibits seeks to end this policy that aspirations of future women only financial planning firm in Foreigners From potentially could affect more business owners by providing Upland. She has taught all than 10 million immigrants liv scholarships to young women in courses leading to the CEP cer Receiving Credit ing here legally as permanent local colleges and universities. tification exam, served on the continued from page 1 residents. CEP Board Item Writing "If a woman is denied a Committee, and is a member of extend your credit if you are not room at a hotel because of the Ingrid Anthony NASAA's Investment Advisor a U.S. citizen. color of her skin, it's discrimi Ingrid Anthony is a chef Competency Exam Advisor In response to its discrimi nation that must be stopped, extraordinaire; a horticulturist Council. She has been a pan natory policy, Rooney, who is even if another hotel takes her with 10 green thumbs; an editor elist with the Los Angeles married to a U.S. citizen and in," said ACLU of Southem with an eagle eye for grammar, Times Investment Strategies was bom in the Philippines, Califomia Executive Director spelling and content; a very Conference, and is frequently filed a lawsuit in Los Angeles Ramona Ripston. special wife of 40 years; moth quoted in the media. Nancy Federal District Court with the Union Bank and at least er of two daughters; and grand moderates the' Getting ACLU of Southem Califomia two other banks, including mother of two boys. Started/Career Building discus and the national ACLU United First Mortgage of Ingrid attended Hunter sion boards for Financial Immigrants' Rights Project. Virginia and First National College in New York City after Planning Interactive. Rooney was told last year by Bank of Omaha, also appear to graduating Wood's Business Union Bank that her application follow a policy of denying School. A native of Brooklyn, Sharon M. Baer for a secured credit card was credit to people who are not New York, Ingrid's introduction "Sherry" is the newly denied simply because she is U.S. citizens. The bank's to the world of journalism retired CEO of "DAISY", I T not a citizen of the United prominent advertising cam began at Audio Productions, Supplies, Sales and Service, a States. paign, which features large por Inc. where for five years she technology company at the cen "Denying a credit card to traits and captions emphasizing was involved with the produc ter of today's progressing and someone because they are a cit that the bank caters to every tion of commercials and train ever changing electronic world. izen of a different country is one, led Rooney to apply for a ing videos for the U.S. military. "DAISY" began in a garage in discrimination," said Ahilan T. credit card there first. Ingrid is presently managing 1979 and is now housed in a Amlanantham, a staff attomey "While my husband was editor of the Inland Empire 7,000-sq.-ft building located in for the ACLU of Southem teaching me to drive, I saw Business Journal and writes the Rancho Cucamonga. She holds Califomia. Union Bank's billboards every majority of the "Executive a patent and trademark on Rooney, who is a registered where. I thought it would be a Time Out" travel pages and per "FIFO," a paper handling sys nutritionist, entered the United good bank to choose," said sonally researches each story. tem. Sherry and "DAISY" have States as a lawful permanent Rooney. "I hope this lawsuit She is well known for the coor been recognized for advancing resident. After relocating to the ends this discriminatory policy dination of the yearly Women the status of women, promoting Los Angeles area with her hus so that in the future new immi and Business Expo - an annual professional growth of women band, she attempted to establish grants aren't treated the way I event presented by the Inland and exhibiting social responsi her own credit by applying for a Empire Business Journal. bility by Soroptomist credit card from Union Bank. continued on page 32 A supalt getaway venue fw small gruup meetings ami events PALM-WSPRINGV^ @ f i 01 I Tap at the Ttam aS^rs camiOate Saasuet aaS meetia^ amealtiBt, laelatUm ndta-aiafaiwaima. antS spectaaUar vtean at the l^r mtMs Intarmatfaa; Mauut San Matinta State ran Braup Sales taday. Park WlUhraess Area. (jeO) 325-1449 www.pstramway.cam RTJSTNRSS JOTTRNAT. . PAGR 6 •Tiine 2005 CLOSE-UP emm/ Honoree Honoree Honoree Honoree Jennetta Harris Jean Stevenson Graoe Tajng^XWoDni? Mary Jane Olhasso Jennetia has worked for the Jean Stevensftn, Director of ( Irace works in the Supplier Diversity Ms. Olhasso is the Ivconomic Southern California Edison in a Nursing at Eour-D College, has Program Division ot the Equal Development Director for the (uty been a Registered Nurse for 28 Op[X)rtunity Dejxirtmcm. The main of Ontaria She is responsible for variety of capacities for 32 years. focus of her job entails connecting The last twenty of those years have years. Her nursing education in the W[>men, minoritt' and seiviceMisabled developing and implementing the been spent in Public Affairs, academic area began at Riverside veterans business enterprises economic development strategy tor representing the coinpany in public ('iommunity College, where her (W.MDVBEs) with fvdison business Ontario. Duties include venues and representing our responsibilities included theoiy and opportunities and entrepreneurial administration of the City's customers back to Eidisttn, clinical instruction for LVN tk;veIo[-)im-nt prograttB. C jrace began her targeted marketing strategy, students and clinical instruction for career with l altson in 1983. Representi business liaison, business retention RN students. Ms. Stevenson's vast ng l alison, Grace serws on the .Asian and technical assistance programs. She is currently a member of the Business .Association(iotpoiate ;\dviso- University of lai Verne School of experience has included roles as a rv (iouucil Chinese-iAmetican Con Business and Public Management Nurse liducator, .Assistant Director struction ProfessionalsOirpotate She prevMiusly worked for the City Advisory Bttard, the Citrus College of Health Promotion and •Advisory Council, and theOintract of Temecula, holding the positions & Pnxairement SulKommittee of tlte Foundatittn Board, Congressman Education, Senior. Service of Chief Financial Officer, (Coordinator and Staff Nurse at Ia>s Angeles .Minoiity Business Assistant City .Manager and David Dreier's Youth Volunteer Ol-tpominity Committee. She is a board Riverside ('.ommunity (College. Redevelopment Director. Ms. Awards, Cal Poly Pomona member of the .Asian Business President's Advisory Council, the ,A,ss Professional sports came to the I stole a ball team," Inland Empire in a big way in 1987. he announced at a A Cal League franchise from chamber of com Ventura County announced that merce meeting. they were moving down to San Stickney, at that time, Bernardino to play Single A ball at did not have the visi a newly refurbished Fiscalini Field bility of some minor on Highland Avenue. That fran ity owners like Roy chise, in fact, dated back to 1966. Engelbrecht or Mark City officials showed up in Harmon, now of droves. Not to support the team, NCIS. you understand. Most would Harmon, of announce, "I'm from the city and course, also had sev I'm hear to shut you down." eral other TV shows A brash and aggressive young under his belt and GM named Bill Shanahan pushed was known for his forward and got things up and run days as a UCLA ning on time. He even got national Bruin quarterback, Quakes Epicenter Stadium coverage on "This Week in not to mention his TIME magazine to show that championship on more than one Baseball With Mel Allen." dad, Tom Harmon, the former America could do without the mil occasion. Win or lose, they set the The new San Bernardino Spirit Michigan football star, (Not to lionaire players, thank you very Cal League attendance record for took off like a rocket. New atten mention his nephews. the pop much. eight consecutive seasons. dance records were set. The team If anything was hurting them it went straight to number one, and it The was being too good. All too often wasn't long before other towns in Quakes' their best players were getting the Inland Empire took notice. name called up to the 'bigs.' Riverside, Lake Elsinore, even the itself cre For the past four years the High Desert. ated a lit Quakes have been in a Player But it was Rancho Cucamonga tle stir Development Agreement with the that pulled off the great coup. They • OFFICIAL • among Angels. That relationship continues built a stadium to outshine any MINOR LEAGUE ROAD TRIP I those who today and quite often it means that Single A team in the country. They wondered Angel star players wind up working built it on spec. That is, like the if it was out the kinks after injury or surgery movie says, "If you build it they wise to by playing a few games in Rancho will come." And they did. name a Cucamonga. This gives local fans Majority Spirit owner Hank sports the exceptional treat of getting to Stickney got wind of the project team after see some major league heroes on and moved the Spirit into construc a natural the hometown field. tion trailers around the new group Nelson, which, of course, Even today, the Angels #1 draft Epicenter. The mayor of Rancho means that his brother-in-law was disaster. Fans of the Miami Hurricanes felt it choice is ready to suit up with the Cucamonga at that time, Dennis Rick Nelson.) It was Mark was OK. Quakes for some "seasoning." There was a time when the self- Harmon, up in the VIP As they had in San Bernardino, image of Inland Empire people was suite, who told the the new Quakes began breaking that they could not conceive Inland Empire Business records. Attendance records began such of a sports franchise to root for and Journal, several open to fall immediately. They fell so support out here. It was the Quakes ing days ago, that he fast, in fact, that new temporary (and the Spirit before them, along could relate to the play seating had to be added and eventu with the others who have followed ers because minor ally new extensions were approved in Riverside and San Bernardino league ball was very and constructed along both foul Counties) who proved that we much like Hollywood. lines. could have our own sports identity. "Every day is a new They began breaking the atten Today, The Rancho Cucamonga audition," he told us. dance records for "AA" teams then. Quakes, under the able hand of Quakes Epicenter Stadium During the MLB Armed with a pitching squad that their community minded GM, strike of a decade ago, was big league bound, the Quakes began a winning record that saw North Johnson, stand with the best Stout, said the accusations he got the Epicenter stadium was used as a them just missing the Cal League of the minor league teams. were unfair. "People are saying that center page doublewide photo in RTTSTNF.SS TOUR NAT. « PAGE 8 •TilTIP. 2005 an active member. She graduat "44 Acres and a School" ed from San Bernardino High School in 1958. After gradua On May 8, 2002, at her went on to say, "I can close my tion, she became a stenographer home in Rialto, a telephone call eyes today and relive the event for Caltrans and later was hired came telling Amina Carter that and the exhilarating feeling I as one of the first African- the votes were in and the new had when I first realized that American sales clerk for Sears comprehensive state-of-the-art words came from alphabets, in their San Bernardino store. high school, the third in the dis and images came from words Some say if you enjoy what trict, would bear her name. The and that my capacity for acquir you are doing, it is never work. Wilmer Amina Carter High ing knowledge would never Amina never thought of work to Wilmer Aiwrwcartar is an aamrtaratot. School became part of the Rialto ever end, because my grandfa OMWsm and soucacr. ana the ft« iivii^ aaos complete her BA and MA woman acnod in Cditomiananieci Unified School District. In a ther loved me and because God mrwftonar. degrees, because that became a way, it wasn't surprising. Over loved me." Before she knew it, way to serve more people. By 200 people that knew her, she had discovered something dents. As director, she worked now her duel purpose had come worked with her, and benefited exceptional, something valu with the Educational Training to fruition, obtaining her from her years of dedicated pub able, something that she would Service, helping to match stu degrees and that of serving oth lic service, signed petitions and never lose and would forever dents and their skills to a career ers. Right out of high school, wrote letters in support of a use. track. The program became a she and her friends formed a school named in her honor. The Although Amina was only nationwide model for career community organization called board of education selected three years old, no one said to development. She worked with "Prima Donnas," dedicated to Amina over 17 other nominees. her—learn to read and you will NCNW's national and interna charitable aid to others. In 1972, ^\^at was surprising, but over be able to help a lot of people, tional division as a delegate to Amina and her college friends looked by most local newspa your name will be on a school, the Decade of Women confer founded "Kutania People" pers, was that Carter High you will always be able to find ence in Kenya, Africa, and to (People Helping People), an School would become the first a job, a place to serve, people evaluate NCNW programs in organization that raised scholar high school in the Inland Empire will love you, you will be called several other African countries. ship money so Black students named after a living African- a friend among your peers—no, She became a legacy life mem could enroll in college. For over American woman. none of this was said. Wilmer ber and past president of the 12 years, Amina chaired the San So how did a woman who Amina Carter just loved to read- local section, and finally, served Bernardino Black Athletes Hall hailed from a small town in -and read she did. She became with Lois Carson in developing of Fame, a scholarship banquet Mississippi come to have a so proficient in reading and other sections in Califomia. culminating Black History 300,000-square-foot high school writing that when she came to She never thought of work Month. Most of the big-named named for her? Some say it was California at age 9, she was when she was appointed by the Black athletes and movie stars "Divine Favor..." called upon to write and read late Congressman George F. of our times came to San Divine Favor was at work letters to and from relatives Brown to represent him in his Bernardino to raise money so when little three-year-old back home. congressional office because she Black graduating athletes could Wilmer Dean Carter sat on a Because of her love of enjoyed what she was doing. In continue their academic and ath floor with a big wood-burning reading, she was able to get 1973, she began to serve in his letic education. stove in the middle of the room good grades in school. Family district office as an office man She continued to work at at Mt. Talley Missionary Baptist members and members of her ager, continued as a caseworker, Sears on the weekends and Church in Neshoba County church said of her, "That girl is a field representative and retired Caltrans during the week and Mississippi where her maternal smart—she is going to be some in 1999 after serving as his dis attended San Bernardino Valley grandfather, Anderson Carter, body when she grows up." trict director for 23 years. College at night until a friend taught her the joy of reading. Amina's love of reading helped During her tenure, she helped suggested she apply for a job Amina later recalls, "I was so her become a good communica hundreds of constituents from with the California State eager to learn to read because tor and a good listener. all walks of life. She retumed to University System. She began my grandfather told me I was She moved to California her alma mater, Cal State San her Califomia State University special, and that God would with her Uncle Caesar and Aunt Bernardino, in 2000 to serve in career as an administrator for give me a special gift called Beatrice who were parents to the office of the president and is the Educational Opportunity knowledge." This knowledge Amina. They raised her since presently serving as field repre Program at the San Bernardino would come from the experi she was an infant and decided to sentative for the 5th District campus. She also managed a ence of reading those words that move to San Bernardino Supervisor of the County of San joint venture between the U.S. he had read to me. "Once you because of the opportunities Bemardino. Department of Labor and the have this knowledge," he said, developing in the area. The Today, along with her hus National Council of Negro "no one can ever take it away, family joined Temple band, Ratibu Jacocks, she owns Women, Inc. to develop and and you will always be among Missionary Baptist Church and operates two businesses— implement a career education God's chosen people." Amina immediately and Amina is still curriculum for high school stu- continued on page 33 •Tune 2005 BUSINESS TOTIRNAT. » PAGH 9 INVESTMENTS FINANCE DUFF & PHELPS/INLAND EMPIRE BUSINESS JOURNAL THE GAINERS THE LOSERS Top five, by percentage Top five, by percentage Company Current Beg, of Point % Change Company Current Beg, of Point % Change Close Month Change Close Close Month Change Close Fleetwood Enterprises Inc. 9.36 7.64 1.72 22.5% National RV Holdings Inc 8.10 9.56 -1.46- -15.3% HOT Topic Inc. 22.24 19.99 2.25 11.3% Modtech Holdings Inc 7.45 8.01 -0.56 -7.0% CVB Financial Corp. 18.64 17.17 1.47 8.6% Foothill Independent Bancorp 24.9 25.00 -0.10 -0.4% American States Water Co. 27.29 25.40 1.89 7.4% Channell Commercial Corp 6.25 6.25 0.00 0.0% Pacific Premier Bancorp Inc. 10.46 9.85 0.61 6.2% s Watson Pharmaceuticals Inc 30.00 30.00 0.00 0.0% • 420 Ticker 5/20/2005 4/2V/2005 %Chg, 52 W eek 52 Week Current P/E Exchange Close Price Open Price Month, High Low Ratio American States Water Co (H) AWR 27.29 25.4 7.4 28.13 21.55 29.7 NYSE Channell Commercial Corp CHNL 6.25 6.25 0 10.39 2.90 16.9 NASDAQ CVB Financial Corn CVBF 18.64 17.17 8.6 22.40 15.89 17.0 NASDAQ Fleetwood Fnterprises InrtLT Fl F 9.36 7.64 22.5 15.60 7.33 NM NY5F Foothill Independent Bancorp FOOT 24.9 25.00 -0.4 26.00 19.49 18.3 NASDAQ HOT Topic Inc HOTT 22.24 19.99 11.3 23.49 13.85 26.5 NASDAQ Kevstone Automotive Industries Inc KEYS 20.64 20.03 3.0 29.28 17.55 18.5 NASDAQ Modtech Holdlnqs Inc MODTE 7.45 8.01 -7.0 9.05 6.54 NM NASDAQ National RV Holdings Inr CI 1 NVH R in q R6 -15 3 16 66 54 n NV5F Pacific Premier Bancorp Inc 01 PPRI in.46 9 85 6 2 15 13 9 63 14 3 NASDAQ PFF Bancorp Inc PFB 28.42 27.92 1.8 31.45 23.17 15.8 NYSE Provident Financial HIda PROV 27.28 26.98 1.1 30.96 22.30 10.7 NASDAQ Watson Pharmaceuticals Inc WPI 30.00 30.00 0 37.42 24.50 18.2 NYSE Duff & Phelps, LLC Five Most Active Stocks Monthly Summary One of the nation's leading investment bank 1 Stock Month Volume 5/20/05 Watson Pharmaceuticals Inc. 19,819,600 ing and financial advisory organizations. All HOTTopicInc. 19,646,668 Advances 8 stock data on this page is provided by Duff & Fleetwood Enterprises Inc. 8,955,300 Declines 3 Phelps, LLC from sources deemed reliable. CVB Financial Corp. 1,495,560 Unchanged 2 No recommendation is intended or implied. Modtech Holdings Inc. 962,630 New Highs 1 (310) 284-8008. D&P/IEBJ Total Volume Month 54,073,011 New Lows 3 Thank You Women & Business Expo Sponsors KEYNOTE SPONSOR TOWTA PEALIRS ^SOUTHERN OALJFC»lNIA - CORPORATE PATRONS CORPORATE SPONSORS Citizens Business Bank Wachovia Securities Financial Network Loma Linda University Medical Center CORPORATE DONORS MEDIA SPONSORS Blue Shield of California Inland Valley Daily Bulletin Walters Auto Sales "For You" Magazine OFFICIAL HOTEL KOLA - 99.9 FM KSPA -1510 AM Radio DoubleTree Hotel Ontario KTIE - 590 AM Radio San Bernardino Sun Newspaper BUSTNE>SS JOURNAL * PACTR 10 June 2005 COMMENTARY CO M M E N T A R Y Curtailing Unemployment Prisoners Trying to Insurance Claims Frauds Unionize by Michael Alter, of payroll taxes by filing fraudulent by Bob Dutton, well as family members of prison SurePayroll President unemployment claims. This crime Senator ers. One victim of identify fraud isn't depletes state unemployment insur In a time when union-backed What makes this scary is that talking. It's somebody you know. ance trust funds, which can result in organizations are flexing their mus the group has set goals of raising In fact, you do business with them tax increases for employers to keep cles trying to influence legislation nearly $80 million a year to influ all the time. the funds solvent. in Sacramento, we are served ence politicians and promote legis Everywhere you look, identity It can be a fairly lucrative notice that a new union is forming lation that would be favorable to fraud is making news these days. scheme. File a false unemployment that, if successful, will become the this group of individuals who, for LexisNexis, ChoicePoint, Bank of claim and you can receive $400 per largest and most powerful union in the most part, are behind bars America, SAIC and others have week for 26 weeks. That's a fairly our capital. because they have terrorized socie recently announced that their data quick $10,400. Do it for 100 social Believe it or not, a group is ty- has been compromised, exposing security numbers and you've made attempting to unionize the prison It's bad enough that prisoners hundreds of thousands of Amer a quick $1,040,000. It's tough to ers in an attempt to protect their can qualify for workers' compen icans to possible identity fraud. make crime pay much better than rights and to influence legislation. sation if they get hurt while per Earlier this year, the Federal that. They are calling themselves the forming their required duties Trade Commission (FTC) and the The victims in this crime—the most oppressed people in the state. behind bars, but to unionize this Better Business Bureau (BBB) both state workforce agencies that tire The group will be charging group into a Sacramento power estimated that more than 9 million lessly oversee our unemployment members $5 a month to join the broker is just about more than a American consumers fall victim to insurance programs and the United union. They anticipate membership normal thinking person (or politi cian) can take. Where is the sense identity theft each year. States Department of Labor—are from prisoners (we call them ex- in this? We've all heard about the most reticent to discuss this topic for cons, they call them alumni) as publicized identity theft crime ~ obvious reasons. Essentially, thieves using stolen social security they've lost money provided to The Unforgettables numbers to apply for credit cards. them by businesses to adequately In many cases, victims don't realize stock state unemployment funds. For thousands of Inland gettable sons and daughters who something's awry until they apply The money has gone into the pock Empire families, every day is a have died in service to our for a loan and find their credit has ets of fraudsters instead of into the very sad memorial day. country. Memorial Day—a been destroyed. needy pockets of the legitimately Last week, we all took a sacred holiday for those who But the most underpublicized unemployed. moment to stand quiet and sadly respect the ultimate sacrifice of identity theft crime is one in which While credit card companies reflect on the memory of hun thieves defraud state governments continued on page 12 dreds of uniformed and unfor continued on page 15 I INLAND EMPIRE | COMMENTARY Welcome to Voice Mail Hell business ournol Consider the technical caller and their number. advancement of the answering PUBLISHED BY BOARD CHAIRMAN Where things get bad is when Daily Planet Communications, Inc. William Anthony machine. you decide to sit there and wait MANAGING EDITOR It went from open reel tapes for the return call. Let me be the Ingrid Anthony that were bulky at best and took bearer of bad news. They are not PUBLISHER'S ADVISORY BOARD more work than they were going to call back. Julian Nava, Ph.D., Former U.S. Ambassador to Mexico worth. The development of cas Sorry. Stephen C. Morgan, President, University of La Verne settes made things easier and D. Linn Wiley, CEO, Citizens Business Bank It has been about 10 years Barbara L. Crouch, Human Resource Consultant more popular. Micro cassettes since I first wrote in these pages Dr. Jerry Young, Former President, Chaffey College advanced things even more. about the problems of phone Bruce Holden, Partner, Attorneys at Law Many of those are still in use. communication. Cliff Cummings, Toyota of San Bernardino Things really developed Well, things have gotten with digital recording. It worse. CORRESPONDENTS AND COLUMNISTS allowed you to get your mes Call and ask for someone at Ray Pelletier Brian Tracy J. Allen Leinberger PattO'Neil Henry Holzman Michael Alter Elizabeth Cortez Christopher Thomberg sages from inside of your work and the receptionist is Patricia S. Eyres Joe Lyons Michele Carrillo Michael Haverdink phone. And if you wish, you trained to tell you that person is John Patrick Dolan Christine Rolfe Bob Dutton don't even have to own a not available but would be STAFF machine. The phone company happy to put you into voice Travel Editor: Caitiillc Bounds Account Executive: Paul Crosswhite is happy to save your messages. mail. That's rather like saying Art Director: Anthony Dorsey Administrator Asst.: Jessica Miller Administrator Asst.: Sondra Olvera Your cell phone not only saves that a Tijuana police officer will the message, it can identify the continued on page 37 June 2005 RUSTNHSS TOTIRNAT, » PAGF. 11 JV^ATsTAGING Younger Managers; Older Workers 7 Tips for Better Interactions by Ray Pelletier ers may be resentful of you because you're making more money today than Does your workplace suffer from a generational rift? If you're like the they did their first 20 years of working. However, by encouraging them to majority of companies, the answer is yes. However, today's pressing con express their feelings, you'll forge a greater understanding and respect cern is no longer "how to manage the Generation X crowd." With the Gen between the generations. X'ers now entering managerial roles, today's biggest concern is how these 2. Realize That Change is Harder for Older Workers. new young managers can effectively lead people their parents' age. Older workers may be very set in their ways and resistant to change. According to the U.S. Department of Labor, the number of workers ages For example, they may have trouble if you implement new systems or ask 20-34 in the managerial category increased from 4.8 million in 1994 to 5.2 them to use new technology they're not familiar with. To help them get over million last year. And the rank of young supervisors is expected to contin this, explain the "why" of doing things. By explaining "why" you need ue to swell as the 52.4 million people who compose Generation X assume them to do something a certain way, you open up the lines of communica managerial roles. tion. Use this open communication as a way to reap the benefits of the At no time in American history have so many different generations with insight your older employees can offer. such diversity in worldviews and work philosophies been asked to team up 3. Understand and Use The Older Worker's Preferred Communication Style. and work together. One of the keys to understanding the generational dif As a young manager who grew up with the technology of computers, ferences that exist is to know what the four different generations are and you probably prefer to communicate via e-mail. However, your older some of the basic values each group holds. Zemke, Raines, and Filipczak, employees prefer face-to-face communication. Older workers tend to view authors of "Generations at Work," define the four generations working e-mail as cold and not very relationship-oriented. So regularly schedule together as: face-to-face meetings with your older employees. Also, when you need to Veterans - This group was bom between 1922 and 1943 and includes give them feedback, get up from your desk and walk over to them to give about 52 million people. As one of the older generations, these people pre it. Or, pick up the phone and call them. The more human contact you give fer face-to-face interactions with supervisors over e-mail or voice mail, and them, the more respect they'll have for you. they place a strong emphasis on teamwork. 4. Be Coachahle. Baby Boomers - This group was bom between 1943 and 1960 and As a manager, you should be coachable and able to take information includes about 73.2 million people. They were bom during or after World from your older employees without feeling threatened by them. Think of War 11 and raised in an era of extreme optimism, opportunity, and progress. your older employees as internal consultants. Realize that they are valuable Most Baby Boomers grew up in two-parent households with safe schools. assets to your company because of their many years of experience. Job security, and post-war prosperity. Like the Veterans, they prefer face-to- 5. Know the Difference Between Recognition and Appreciation. face communication and value teamwork over individual achievement. As a member of one of the younger generations, you probably prefer to Generation X'ers - This group was bom between 1960 and 1980 and be appreciated rather than recognized. You are satisfied with a "Thank you" includes about 52.4 million people. They were bom after the Baby Boomers or acknowledgement for something you did. However, your older employ into a rapidly changing social climate and economic recession, including ees will want recognition. They want an outward sign of your appreciation, Asian competition. They grew up with both parents working, rising divorce such as a plaque or an "Employee of the Month" award rather than a sim rates, downsizing, and the dawn of the high-tech and information ages. At ple "Thank you" or "Job well done." When you give your older employees work, they can be fiercely independent, like to be in control, and want fast the recognition they deserve, they will be very grateful. feedback. 6. Know Your Stuff. Generation Nexters - This group was bom between 1980 and 2000 Knowledge doesn't only come from book smarts. It also comes from and includes about 69.7 million people. They were bom of Baby Boomer experience. You have to work harder to appear knowledgeable to your older and early Generation X parents into our current high-tech, neo-optimistic employees because they don't think you have enough experience. times. They are the youngest workers, but they represent the most techno Knowledge is also one of the keys to creating trust. People respect people logically adept. They are fast leamers and tend to be impatient. they like, but more important, they respect people they trust. Regardless of Knowing and understanding the differences between the generations of age, you always want to know that your boss is trustworthy. So work on people you work with is essential because the interdependent nature of building that trust between yourself and all of your employees. work today cannot succeed with the underlying tension of intergenerational 7. Ask Great Questions. conflict. With the continual rise of younger workers managing older work Don't be afraid to say you don't know something. Always be open to ers, the young workers need to leam how to effectively manage their older asking your older employees questions. When you ask questions, they will employees. Young managers can use the following tips to avoid a discon be less likely to think of you as an "arrogant know-it-all kid." Also, when nect and miscommunication with their older employees and gain their you ask questions, ask open-ended ones rather than yes or no questions. respect: Use the magic of 3s. For example, you could ask, "What are the three 1. Be Sensitive to Emotional Issues. biggest challenges you are facing with this task?" Not only do you open the As a young manager, you need to be aware of what issues will upset lines of communication, but you also show that you care about how they are your older employees. For example, if you have a Gen X'er and a Veteran doing on the job. vying for the same promotion, and the younger employee gets it, the older Managing for Success employee will be upset. He or she will feel that the company wasn't loyal As a young manager, you need to know and understand the differences to him or her. While the older workers realize that the younger workers may in the values and beliefs of the older generations. Knowing how to manage have excellent degrees, they question whether the younger staff knows older employees will help you reduce the intergenerational conflict within what they're doing. your company, thus improving working conditions and productivity. As a When this happens, ask your older employees how they are feeling. result, you will gain a greater respect for your older employees, and they Don't say, "1 understand how you feel," because they believe you cannot will gain a greater respect for you as their manager. possibly understand how they're feeling. Also understand that older work RTISTNF.SS TOTTRNAT. . PAGF. 12 June 2005 Curtailing Unemployment Insurance Claims Frauds continued from page 10 publicly about the amount of fraud Allocate More Federal Funds American companies, a business- invest extraordinary amounts of making its way through the system. xto State Agencies as-usual approach by state and fed money to detect identity fraud, state Other states need to follow suit and The ability of state agencies to eral government agencies won't get governments are lagging behind on acknowledge that unemployment fight unemployment insurance the job done. It's true that govern investing in systems that could fraud is hurting small and big busi fraud is constrained in large part by ment is being mauled by unemploy detect and deter fraud. Moreover, ness economics. Discussing the the funding they receive from the ment insurance fraud, but let's not some federal IT initiatives that problem will help rally the alloca federal government. State work blame the victim. Instead, let's could slow down unemployment tion of funds needed to adequately force agency director and employ implore and help them to act faster insurance claims fraud are moving address the problem. ees have the skills and talent to fix to fix the system. at a glacial pace. Investment in Fraud Detection this problem. What they don't have Economic recoveries in the U.S. While the vast majority of gov Software are enough funds. The Bush have historically been built on the ernment employees work diligently Software is available on the mar Administration's 2006 Budget foundation of small business. If the to do the right thing, the slow ket that is specifically designed to includes both funding requests and American economy is to remain response of state and federal agen detect and prevent unemployment a set of legislative proposals that strong, it must help small business cies is quickly threatening the insurance fraud, including individ will strengthen the integrity of the es grow by getting tougher on integrity of the unemployment ual fraudsters and organized fraud unemployment insurance system. unemployment insurance claims insurance system. It turns out that rings. Most states have not yet Approval of these welcome initia fraud. Working together, we can crime is a very efficient market and invested in this software. They tives needs to happen sooner rather stop fraud dead in its tracks. word spreads quickly. Got a stolen need to do so—fast. than later. Michael Alter is president of social security number? Accelerating National New Hire Fraudsters, Take Notice SurePayroll. His payroll outsourcing You can more easily turn it into Database Initiative These problems are fixable. firm processes and remits payroll money by defrauding the govern The soon-to-be-released Everyone benefits from making it taxes for over 15,000 small business ment than by defrauding the credit National New Hire Database will tough to commit unemployment es across the country. SurePayroll card companies. put a dent in individual unemploy insurance fraud. Collectively, our tracks the small business economy The net result of this fraud is that ment frauds. message to fraudsters must be every month with its SurePayroll unemployment taxes are going up, Currently, if a crook works in clear: Small Business Scorecard, which and that makes it that much harder Illinois and makes unemployment Take notice. Your days are num tracks small business hiring and for small business and big business claims in Michigan, it's unlikely bered. When it comes to protecting salary trends. For additional infor to do business. Even more, higher the crime will be detected. The new the payroll tax investments of mation, visit www.surepayroll.com. payroll taxes slow down economic database will make it easier to growth because they make it more cross-match new hire data with expensive to hire new employees. unemployment claim data to catch Solving the Problem those crooks who falsely claim they I run SurePayroll, the fifth are unemployed while collecting a largest payroll service in the coun paycheck for their job. Let's pick try. Unfortunately, my industry is up the pace on this initiative. We've not immune to identify theft. In a been working on it for far too long. well publicized case, thieves Develop a National Stolen Social grabbed payroll records from pay Security Database roll processing companies ADP, An unemployment claim that is Paychex and Telepayroll. Event fraudulently made on a stolen ually the thieves were caught, but social security number would be only after they had racked up $18.7 easier to detect if there were a million in bogus unemployment national database of stolen social claims. More recently, payroll security numbers. At the present processor Paymaxx acknowledged time, this initiative isn't even being flaws in their online W-2 service discussed in the Halls of Congress, that exposed customers' payroll even though it should be near the records. top of their agenda. If and when a Clearly, companies that have database is created, the only caveat sensitive data must take the proper is that it must possess airtight secu Mentioa this od And recisi OFF* fmi firet moiiiflg sewice ordeft steps to protect the data. That's the rity features. first step in solving the problem. Increase tbe Penalties for • Pill Plicessllf Stoip Affixing • Mail Design But it's public awareness and Unemployment Insurance • list Monogemenl Tabbing / Wafer Seol • Direct Moil Piintm) governmental systems that ulti Claims Fraud • Loheting Hond Processing • laser Prinfing mately will save the day. Here's If a criminally-minded individ • InkJet Addressing iatcodwg • full Bindery Services what needs to happen: ual is contemplating defrauding • Insetting f'tf Snrfirtg • CcnptdefJilliwtSwces Admitting That We Have a state and federal government, he Problem needs to know that if he is caught, Kathy Moore, Chief of the the punishment will be swift and Employment Security Office of severe. A slap on the wrist is not a Special Investigations for the State helpful deterrent. of Washington, has started talking •Tune 2005 BUSINESS JOURNAT. » PAGE 13 COTVIPUXERS/XECHNOLOGV Tiger, Tiger Burning Bright, Or Ten Four, Good Buddy! By J. Allen Leinberger In the last century Apple (Apple has been way behind on er and a sync unit for your PDA and important internal workings. The named its operating systems after calculator technology.) There is a a charger-stand for your iPod and G5 has them in and somewhere musical themes, Rhapsody, piece that tells you the current maybe your scanner or your big around me is a wireless system. Symphony, Copeland, etc. In this weather conditions and temp in speakers, but there are sockets for Zap. 1 can download and watch millennium they have gone with your area code. (1 chose three dif most of that in back. More than "Batman" previews in an instant, animals of the African veldt- ferent area codes based on my ever you can take your desk back. instead of pretending that 1 am Jaguars, Panthers and now Tigers. day's travels.) You can add even At last, room for clutter actually working, if anyone walks Actually the Tiger is operating sys more, like CNN News headline, a again. Back when the first iMac by. tem 10.4, or CSX Ten Four. small control for your iTunes came out, Apple invented Bondi It also means that any The biggest changes came music library, a calendar, a TV list Blue, a shade of blue that became a legitimate info that 1 need can be about when the OSX series began, ing for today and more, including signature for the new computer of downloaded quickly. Even pro when the Apple Mac system was stocks and travel info. the 21®^ Century. Today, everything gramming upgrades that used to laid over the Unix system and True much of this has is white. The G5, the iPod, the take four hours to get (and often gained the Aqua plastic look. It been available before and a lot eMac, the flatscreen iMac and dropped three hours in) can now was described as virtually crash more can be found on the Web, but more. It is a good look, but you can come down in about 10 minutes. proof. But then the Titanic was the idea that you can hit F-12 and be sure that a new color scheme is The G5 is faster, simpler "unsinkable." My ancient, five- get it all now is nice. Some time just over the horizon. and bigger where it matters while year-old iMac has done nothing ago 1 explained my theory on com But 1 digress. What do 1 taking up less room in the process. but crash ever since 1 loaded OSX puter systems. What takes five like about the new G5? First, the Like the iPod before it, Apple's 10.3.7. 1 am hoping the recently steps today will take three the next screen. Bigger is better. There is a Macs are getting better and small released 10.3.9 will work better. time and become one button even 20 in. Version out there. 1 am not er at the same time. Between the Which leads to my first tually. Apple must read my col that blind yet. This is a good-sized G5 itself and the new Tiger operat problem. Tiger, the new OS, comes umn. They have done as much as screen. Second is the speed. Faster ing system, 1 don't think 1 have on a DVD disk. If your old they can for now. is better and this does what 1 want been this happy with my computer machine, like my iMac, only has a Tiger also has some new with out having to apologize to in a long time. CD player, you're out of luck. desktop and screen saver features people when 1 call up information. Not since my first (Well, sort of.) 1 can get a CD ver that are cosmetic at best, but they Then there is the internal wireless Performa, 10 years ago have 1 sion of the new system, if 1 am will make your co-workers go ooh card. When 1 told you recently actually looked forward to coming willing to pay another $10 and and ahh. about the amazing Airport device, 1 to work everyday, just to run my send in my DVD disk. Those of us Meet the G-5 couldn't get it to work on my own computer. with more than one machine are Some time ago 1 suggest computers because they lack the going to be torn. Give up the disk ed that if Apple had G3 and G4 that works on our newer machine internal sys in order to upgrade our old one. tems then a What to do, what to do? 1 have G5 would WHY BANKING WITH US found out that it is supposed to be be out soon. IS GOOD BUSINESS a security plan to match that of It is. And Windows. Thanks a lot, guys. one is now So what do we get with the sitting on Tiger? my desk. It As usual we get the prom has no ise of better operational stuff. CPU. More, better, faster. Productivity, AVhich is to Photo courtesy of Apple reliability, etc. In fact, there are say that the 200 new improvements to the OSX big box with all of the works and but my source at Apple admitted hard drive and stuff is gone. The that most of it is "plumbing." You central processing unit is now won't see it and probably won't inside the screen. The sockets are notice it. in a neat row on the back and your What 1 DO like is a new CDs slide into a slot on the side. feature called Dashboard. It makes The built-in speakers are in there one of those "F' keys on the top somewhere as well. A NEW BANK FOR A NEW WORLD OF BUSINESS row do something, at last. Its small screen is a big 17 Hit F-12 and up comes a inches, which is the equivalent of a INLAND EMPIRE REGIONAL BUSINESS CENTER bunch of Widgets. That's what small grandee coffee you get at 1611 POMONA ROAD Apple calls them, "Widgets." Starbuck's. The small hard drive CORONA, CA 92880 T 951-582-9405 COMMERCEWEST Someone actually now makes that 1 got holds about 60 BANK Widgets. These are a series of Warren J. Manogue Gigabytes. Regional Vice President Bank On The Difference screen items that tell you stuff. One You will still need a print [email protected] is a clock. One is a calculator. RTTSTNF.SS JOTTRNAT, « PAGH 14 Tiine. 2005 LAW Top Seven Legal Risks for Consultants and How To Avoid Them by Patricia S. Eyres er what you promised. al commitments. If you promise a 3. Negligent advice or instruc From unauthorized use of 1. Failing to honor contractual rapid turnaround of work product, tions that causes business harm music and graphics to offensive commitments or misrepresenta plan for foreseeable contingencies to a client. content in presentations to contrac tions about qualifications to per that may interfere with perform Consultants provide advice on a tual disputes, there are legal land form. ance. Address these issues at the wide range of topics, including mines out there that you don't want Consultants may breach con outset. Then, if unforeseen circum skills, which are essential for your to step on as a professional consult tractual obligations in a number of stances occur, contact the client clients' business practices. Clients ant. Some basic awareness coupled ways, including failing to produce immediately to discuss reasonable rely on you to render advice or pro with consistent procedures can save the required deliverables or breach modification of your contractual vide information on essential busi both anxiety and expense. At a min es of a confidentiality agreement. commitment based on the changed ness issues, such as development of imum, you should know the steps In addition, when the client circumstances. Unfortunately, the test instruments, initiation of team you must take to license copyright requires the consultant to represent most frequent source of contractual building, diversity or organization ed materials and protect your own that she owns the right to use spe disputes involves failure to meet al development issues or other proprietary rights. When you speak cific tools or instruments, such as commitments in a timely manner. human performance interventions. to business groups in their work tests or performance aids, any vio Often open communication will Your client's legal and regulatory environments, be aware of their lation of copyright law may also alert the client to the reasons for compliance may be affected, so that employees' rights to equal employ lead to breach of contract; particu any delays and avoid misplaced reliance on inaccurate advice may ment opportunities, and how your larly when the client is also sued for expectations. result in significant liabilities. talk may impact those rights. Most infringement. Finally, you risk legal exposure Likewise, if you present skills- significantly, take appropriate The best way to avoid breaches when you exaggerate your experi based training programs on using proactive steps to be sure your fee of contract is to make realistic com ence in a particular industry or sub technology, managing diversity, agreement holds up in court if your mitments and to proactively man ject area. While aggressive "mar financial management, safe work client later claims you didn't deliv age your performance of contractu keting spin" may result only in practices or other core business damaged credibility, outright mis issues, you must provide both representations about education, appropriate content and methodolo specific certifications or experience gy to assure that your client's can lead to breach of contract and employees apply the information as in extreme cases fraud claims. At intended. When your client's MANNERINO best, such representations to clients employees make mistakes based on information you provide, you may LAW OFFICES can tarnish your reputation when you can't meet their expectations. be sued for subsequent business At worst, they can lead to legal losses. action for return of fees or damages Negligence lawsuits against based on the client's detrimental consultants run the gamut from per reliance on your representations. sonal injury claims (such as partic 2. Failure to protect your rights ipants injured during a program through negotiation and enforce facilitated by a consultant), to ment of effective contracts. breaches of professional standards Meeting contractual commit for accountants (a form of "mal ments is a sound business practice. practice") to claims for indemnifi It is equally important for consult cation by a client who is sued due ants to enforce your own contracts. to the consultant's advice on how to A common legal problem is the design and deliver safety training. inability to quickly and effectively 4. Discriminatory training mate collect fees and enforce clients' rials and curriculum on client promises. Professional consultants projects or programs. "Laws were made to be broken' should be prepared to pursue External consultants are often Christopher North, May, 1830 appropriate legal action to enforce held by the courts to the same stan your contracts. This requires nego dards as their clients' training staff. "Had laws not been, we never had been blam *d; for tiating and memorializing enforce Just as internal trainers who design not to know we sinn 'd is innocence" able agreements, so the contract curriculum may generate liability Sir William Davenant will hold up in court. There is no for harm to employees if the 1606-1668 substitute for addressing specifical methodology doesn't meet appro 9333 BASELINE ROAD. SUITE 110 RANCHO CUCAMONGA CA 91 730 ly allocating responsibilities for priate standards or the content is (909) 980 11 00 • FAX (909) 941-8610 timing, deliverables and reasonably discriminatory, so too can the exter foreseeable contingencies and build nal trainer. While negligent cur- them into your contract. continued on page 17 •Tune 2005 BUSINESS JOURNAL « PAGE 15 LEGISLATION Government-Run Health Care Proposal Moving the existing system without identifying and addressing the tme health California Chamber of care cost drivers. SB 840 does nothing to address these underlying costs. Commerce - opposed legislation creating a government-run health Key Vote care system in California has Senate Health passed SB 940 on a vote of 7-4: passed the Senate Health Ayes: Ortiz (D-Sacramento), Alquist (D-Santa Clara), Chesbro (D- Committee and will be considered Arcata), Figueroa (D-Fremont), Kuehl (D-Santa Monica), Romero CD- next in the Senate Appropriations Los Angeles), Vincent (D-Inglewood). Committee. Noes: Runner (R-Lancaster), Aanestad (R-Grass Valley), Cox (R- SB 840 (Kuehl; D-Santa Fair Oaks), Maldonado (R-Santa Maria) Monica) imposes a government- Action Needed run health care system on all Contact members of Senate Appropriations and urge them to oppose SB Califomians. 840. Staff Contact: Charles Bacchi The chamber shares the author's concerns about the rising cost of health care and the growing number of uninsured Califomians, but believes SB 840 is not the answer. Operating the health care Come up to TtmSPA system envisioned by SB 840 would cost tens of billions of dol lars and foster the creation of a large bureaucracy. These costs would be financed through new health care taxes on consumers, employees and busi nesses in California. Thus, SB 840 will result in a multibillion dollar tax increase on Califomians. The chamber agrees that the health care system in California has some serious problems, but believes there can be no tme fix to The Unforgettables continued from page 10 Music from the softer side so many—is the most official way we remember the death of thousands who had their plans of the 60s. 70s & 80s and dreams cut short. We HOME OF should never forget that this long list begins with combat- killed teens. God bless our gen Weifman lack erations of life-giving service M Angels Baseball persons and families. Throughout the year, thou sands of local families find very personal ways to memorialize The SPA and remember their children who have died. For children, birth begins a life-long battle to survive the challenges of dis ease, defect, domestic violence, continued on page 24 RTTSTNRSS TOTTRNAT.» PAGE 16 Time 2005 INLAND EMPIRE PEOPLE Today, the two together Speaking of community stand as a combination market activities. Topping has been a Local Boy Makes Good ing powerhouse in our area and Cubmaster and an assistant beyond. It is not uncommon to Scoutmaster. He has held a by Joe Lyons to attend the University of find that people in Orange board position with the Inland Redlahds where he pursued a County and L.A. prefer the mix Empire Ad Club. He has Robert Topping is a radio double major, history and polit and selection of music on worked with Omicron Delta rep. ical science, eventually earning KOLA to oldies formatted sta Kappa, the national leadership They also call people like a masters' degree in education. tions to the west of us. fraternity. Masonic Lodge him advertising salesmen or His radio career began at the At the same time that #178, The Humane Society, the media executive or marketing same time when he became Robert was riding on this suc Alzheimer's Assn., the Blood consultant. In fact his actual title business manager of Redlands cess, he was developing a run of Bank, the Ronald McDonald is key account manager. college station KUOR during longevity that very few radio House and the LLUMC Euphemisms all. the '80s. Upon graduation he people have. Many perfectly Children's Hospital. He sells the advertising that went to work at Redlands-based good salespeople have fallen It should come as no sur you hear on KOLA FM radio. KCAL-FM as a "marketing victim to format changes, own prise to listeners of his station Many people think that radio consultant." ership turnovers or just ugly that Topping gets his radio stations have unlimited facility involved with his funds and can do any community activities as thing, any time, any often as possible. It is this where. Not quite. kind of relationship that Somebody, like Topping, gives credibility to both has to get out there and Topping and the company get businesses to sign up. that he represents. There are, here in the Just check the paper. Inland Empire, only a You'll see a lot of Inland handful of people who Empire events with the lit are old enough to be tle red oval of KOLA radio known by all of the local shown as a media sponsor. decisionmakers, and yet On a personal level, young enough to not be Robert Topping has been burnt out yet. married for 14 years to So given all of the Debby, "The love of my job names, what does life." They have two sons, Robert see as his job as a Boston and Locke. Yankee "key account manager?" fans may not understand "It's pretty simple," why he would name his he tells the Journal. "At oldest after the home of the this point in the game I Red Sox, but Topping fig tend to work with all my ured that this way kids in old friends from the last school would shorten his 20 years plus in Inland Robert Topping name to "Boss." Empire radio. I help them put Locke is named after John together their marketing plans, When his company sales slumps. Not Topping. Locke, one of Debby's ances we brainstorm creative, execute acquired KOLA in the early He credits his longevity to tors. Robert claims that he is the plan and follow up to make '90s he moved across the hall as two things. First, "the owner, descended from Longfellow. sure it all works. It's not brain local sales manager. Those were Tim Sullivan has always been What used to be a horse surgery and I work with a lot of turbulent times. KOLA's oldies there for me, and the manage stable in Redlands is now the great industry leaders." format had not yet been estab ment, especially general manag Topping family's refurbished That takes more than just lished and the previous owner er, Jeff Parke, really looks out Victorian home. salesmanship. It takes trust, on had changed the music every for their people. Two, the area: He has published bi-lingual both sides. Regrettably, many three months. the Inland Empire has grown children's books with this wife advertising salespeople figure Tim Sullivan, owner of tremendously and still has a and still gets out for racquetball that a lie is as good as the truth Anaheim Broadcasting, had great future ahead. Climate, three times a week. He tells us, and that the best way to make bought the facility at 99.9 FM as convenience, low cost of land, " I am always looking for chal your product look good is to a kind of poor sister back up to sustained growth." Topping lengers." slam the competition. Topping his big rock & roll station. Who concedes that he ought to work We have to believe that that is one of the few who don't play knew that the oldies format for a local chamber of com is true both in his game and in that game. would take off and leave KCAL merce. He loves this area that his life. He came here from Arizona as the "other" station. much. June 2005 BUSINESS JOURNAL » PAGE 17 Top Seven Legal Risks for Consultants and How To Avoid Them continued from page 14 against the consultant and the client to create derivative works. work will interfere with your thor riculum design will result only in for whom the materials are used. Preserve Your Rights ough analysis of the financial liability for the sponsoring organi 6. Ineffective protection of your Take the steps to reserve and dimensions of the arrangement. zation, the employer or client dis own work product and propri enforce copyright protection. This 7. Ineffective or non-existent crimination in content or delivery etary interests includes placing appropriate copy documentation. may create personal exposure as As a professional consultant, right notices on all written materi Documentation is a written well. you invest significant time and als and audio visual aids you will record of an event, discussion or In order to prevent legal expo resources developing speeches, reproduce, distribute, display or observation by one or more indi sure for discrimination, consultants handouts and audio visual or graph publicly perform. Take the steps to viduals. Most organizations rely on should be well versed on the vari ic materials to enhance your pre register those products and materi documentation to record their ous forms of discrimination and sentations. In addition, you devel als that, if used by others, would activities and those of their take proactive steps to avoid inap op and market workbooks, instru impair your business and for which employees. Any written informa propriate methodology. While most ments and other products, includ you wish to preserve the right to tion, whether formally or informal consultants are not in a position to ing audio and videotapes. These sue for infringement. ly generated, can be considered provide legal advice, and should materials are proprietary and of Be Prepared to Respond to documentary evidence if it is perti never attempt to do so, you can pro substantial value. Yet, many con Requests to Use Your Work nent to an administrative proceed vide appropriate direction to clients sultants don't take the time to pro When you preserve your copy ing or lawsuit. who may be in danger of violating tect their own work product from rights, you should be prepared When called upon to defend regulatory standards or other legal infringement or misappropriation. when someone asks for permission against a legal claim, copyright responsibilities in the discrimina When you leam that'a unique exer to use, display or perform the work. violation, discriminatory content, tion arena. cise or technique has been used If you don't want others using your negligence or professional errors, 5. Copyright infringement by verbatim or in significant detail work, politely decline. Be prepared or breach of contract, consultants incorporating protected work by someone else, you may not be to define the limits of authorization must be able to provide credible into reports and materials with positioned to enforce these rights you are willing to provide to those information to reconstruct events, out permission. and obtain redress for losses caused who request negotiate effective to explain what occurred or to sub Consultants frequently create by the misappropriation. license agreements for handouts, stantiate their efforts to comply and distribute written materials in Know Your Rights unique presentation products and .with applicable legal requirements. the form of handouts, articles, out Understand which of your related materials. Consider, in Haphazard record keeping, lines or graphic presentations. Use products and materials are subject advance, the parameters of any ambiguous commitments, or of materials owned by another per to protection under the Copyright license agreements you will sign incomplete agreements are both son, without permission or a Act and any relevant state laws. for use of your materials. This will frustrating and potentially devastat license agreement, can result in Your rights include reproduction, facilitate easier negotiations, and ing to the successful position in a legal action by the copyright hold distribution, display and public per reduce the risk that your pleasure at legal dispute. er. Such action may be brought formance rights, as well as the right someone's interest in using your For total protectioiv rely on the first name insecurity. 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With fresh snowfall and the warm sun heading our If you are a skier and you direction, conditions just couldn't live in Southern California, then get any better! With over 607 inch most likely you have skied at es of snow so far this season, this is Mammoth Mountain (or more the second snowiest winter on commonly known as just record for Mammoth. It has been "Mammoth"). rumored that the resort could Por many local Southern remain open through August. Califomians, Mammoth is where Although some may say this is they have wishful learned to SI thinking. Mammoth Mountain Inn ski. Mammoth was in dire need of new carpet and now that spring is here, you can Heavenly, has offi- fresh paint. I had learned that the ski, golf, mountain bike, fish and M' Aspen or 607 inches o c i a 1 1 y resort had undergone a full remod hike - all on the same day. Park City announce- el, so I was excited to see first hand Mammoth Mountain Bike Park has may d that it the improvements that were incor over 80 miles of single-track trails claim a snow so fa will be porated. for all levels. Both bikers and hik winter open The rooms, lobby. ers can take the gondola up and holiday, through Mountainside Grill restaurant and bike or hike down. And if you plan but it's this season the Pourth Dry Creek Bar have all been reno to stay for a few days, Yosemite Mammot- of July. vated in craftsmen style. The inn National Park is just an hour drive h that we (So you has several hot tubs, free shuttle to the north. (With the heavy return to his is the may not service to town and conference snowfall, I'm sure that the water- time and want to facilities. time put those Plus, for again. I ond snowies skis or families admit, the snow in need sport of boards of child skiing has winter on away care. never quite yet!) Small been for World the budg record for Skiers and Child et con- s n o w - Care is scious, boarders located but in ainmoth have a on the compari variety of lower son to other ski resorts. Mammoth terrain including gentle beginner floor of seems to have gone out of its way runs, chutes and alleyways. And the main to bestow our love for skiing and although I don't snowboard, the building; Mammoth Mountain Bike Park keep us coming back! Por award-winning halfpipes are leg a huge convenience for mom, dad falls at Yosemite this year will be Southern Califomians, you don't endary. On a trip to Colorado this and skiing siblings. But the best amazing!) Mammoth is offering a need a plane ticket or a huge wad season, the local snowboarders we part of The Inn is the convenience "Four on the Pourth Package" of cash to visit Mammoth. met couldn't stop raving about the to the slopes! The rooms at The which includes a one day ski lift Caravan with friends and share a great terrain park at Mammoth. Inn are so close to the lifts that we ticket, one golf round to Sierra Star cabin! Ski with your winter ski (TW Snowboarding, Freeze, SKI, had a snowball fight with some of Golf Course, one mountain bike pass! You'll be skiing the entire Freeskier and Skiing Magazine the lift operators directly from our park pass, and a complimentary season for a fraction of the price of seem to agree, all claiming hotel room balcony. Needless to hiking guide for each person...all other resorts. Mammoth the #I park in North say, this was the highlight of the with a two or more night-stay at Just last month I visited America.) trip for my son. The Inn, The Village at Mammoth Mammoth with my husband and 7- With just the three of us, a In addition to great skiing, or Juniper Springs Resort from year-old son. The snow was amaz room at Mammoth Mountain Inn there are other options to experi June 30 through July 5, 2005. ing. We had arrived late at night was a convenient and affordable ence at Mammoth. Surprise the For more information on with a blizzard of snow slowing choice for accommodations. It had kids with a dog sledding adven the "Four on the Fourth Package," down our travels. In fact, I was a been years (too many to put in ture, improve your coordination other lodging packages, lessons, bit concemed that the conditions print) since I had stayed at The Inn. with a trip to the ice skating rink, tickets and more, call 800-MAM- would have us spending more time That last trip (okay, it was probably trade in the skis for a snowboard, MOTH or visit by the fire sipping hot cocoa than over a decade ago) was with two try a day of cross country skiing or MammothMountain .com carving up the mountain. other couples to celebrate the New speed through the Inyo National Fortunately, we learned that the Year. We shared a small room that Forest on a snowmobile. Plus, BUSINESS JOURNAT. « PAGE 20 June 2005 FINANCIAL INSTITUTIONS Financial Security and Charitable Giving: They Can Go Hand in Hand Americans love to give, whether driven by the desire to support worth cash values and help minimize tax consequences. 1 while causes, to share good fortune or by other philanthropic reasons. This is only one example of a product that can assist investors in ade- | American individuals, estates, foundations and corporations gave an esti quately insuring themselves while at the same time adding to their charita mated $240.72 billion to charitable causes in 2003, according to Giving ble contributions. A qualified financial advisor can assist you in finding USA, a program for the Trust for Philanthropy of the American Association additional dual-purpose products and can help you develop a long-term of Fundraising Counsel. Nearly 75 percent - or 179.36 billion - of these con financial plan that addresses both your insurance protection needs and the tributions came from individuals. Another 9 percent - or $21.6 billion came charitable legacy you wish to establish. from bequests. American Express Financial Advisors Inc. Member NASD. American Yet while more Americans are increasing their contributions to the com Express Company is separate from American Express Financial Advisors mon good, fewer have taken the necessary steps to secure their own finan Inc. and is not a broker-dealer. Insurance products offered through IDS Life cial future. According to LIMRA International data from 2004, only 6 per Insurance Company, Minneapolis, MN outside New York, and in New York, cent of adult Americans have life insurance protection, down from 70 per through IDS Life Insurance Company of New York Albany, N.Y. cent in 1984. And even those that have obtained some coverage are often Variable Life Insurance is a complex vehicle. Before you invest, be sure underinsured. Fortunately, there are products available to both protect an to ask your sales representative about the variable life insurance policy's individual's future, as well as contribute to philanthropic causes. features, benefits, risks and fees, and whether the variable life insurance is Is Your Family Financially Secure? appropriate for you, based upon your financial situation and objectives. You The best way to know whether you have the life insurance coverage you should consider the investment objectives, risks, charges and expenses of need is by looking at the numbers. According to the post-September 11 cal the product and its underlying funds carefully before investing. Lor a free culations from the U.S. Justice Department, couples without children need copy of the fund's prospectus, which contains this and other information, 12. times their annual salary and couples with children need 20 times annu call 1-800-43 7-433. Read the prospectus carefully before you invest. al salary. Let's assume, for example, you are married, earn $50,000 a year and Subscribe Now! Call Today have two children. Twenty times your annual salary is $1 million. Although Inland Empire Business Journal you might not think of getting a $1 million life insurance policy, a closer (909) 989-4733 look at the numbers shows it may not be as much—or stretch as far—as you might expect. Suppose, for example, that you unexpectedly die, leaving your spouse and children a $1 million death benefit. And suppose your spouse pays off 5 REASONS the $300,000 mortgage on your home. He or she is left with $700,000. WHY BANKING WITH US Earning a reasonable rate of return—for this example we'll assume a 5 per IS GOOD BUSINESS cent return your spouse could draw $35,000 a year without eroding the prin cipal. If you figure that most of your family's monthly costs and long-term financial goals—such as college education funding—will remain the same and you factor in inflation, all of sudden, $35,000 a year for a family of three doesn't seem like so much money. Giving to Others While Securing Your Own Future In order to keep up with current trends in charitable giving and address ing the need many individuals have for more personal insurance coverage, financial services companies are developing products that can simultane ously help with both strategies. An example of a product that addresses both your personal security and philanthropic goals at the same time is the inno vative Charitable Giving Benefit available through the American Express Estate Series life insurance products, issued by IDS Life Insurance Company and IDS Life Insurance Company of New York. When you purchase such a policy, the company will, upon your death and at no additional cost, provide a donation in your name to an accredited charitable organization of your choice equal to one percent of your policy's A NEW BANK FOR A NEW WORLD OF BUSINESS death benefit. For example, if you purchased a $1 million policy (as shown in the INLAND EMPIRE REGIONAL example above), at the time of your death, your beneficiaries would receive BUSINESS CENTER full $1 million (assuming no loans, withdrawals or decreases in face 1611 POMONA ROAD the CORONA, CA 92880 amount) and an additional $10,000 would be donated in your name to the T 951-582-9405 COIM M E RCE WEST charitable organization you selected. bank Warren J. Manogue In addition to securing your family's financial future and making giving Regional Vice President Bank On The Difference easy, this type of policy can be less expensive than establishing a trust for [email protected] charity. Plus, it offers other benefits, such as the ability to potentially build June 2005 RTTSTNRSS TOTTRNAT. » PAGF. 71 Date: Thursday Evemimg June 30.2005 Please Join us to Time 6J)0 pm Reception pm Dinner Honor , BiliRuh G)st: $100 per person Location: Pierre Biaiue Winery for Ms Archibald & 8th Street Rancho Cucamonga. GA Community Commitment to M.C. Mke Milhiser The Old Baldy Council of Testimonials; Senator Nell Soto The Boy Scouts of America Senator Bob Button Please RSVP the enclosed card by June 20,2005 Dinner Committee: Carolyn Anderson, Sandra Forney Make checks payable to Old Baldy Council, BSA 1047 West Sixth Street, Ontario, CA 91762 Top Savings & Loans and Federal Savings Banks Serving the Inland Empire Bank Name Assets $ (Millions) Return on Average Core Capital Nonperforming Loans Income Before Top Local Executive Address Assets % Change Equity (R.O.E.) As a % of Assets & Debt Sees, as a % Extraordinary Title City, State, Zip (12 Month) of Core Capital & Items ($000) Phone/Fax Loans Loss Reserves E-Mail Address Downey Savings & Loan Assoc., FA. 14212 8,36 6.68 ii^«P ,3.8 40,651 Daniel D. Rosenthal 1. 3501 Jamboree Rd. 19 11* Prcsidcnt/CEO Newport Beach, CA 92660 (949) 509-4400/725-0618 downeysavings .com Western Financial Bank 12,076 24.76 8.23 4.7 91,619 Donald Pearson 2. 15750 Alton Pkwy. -7 S.V.P., Retail Banking Irvine, CA 92618-3816 (949)754-7242/754-4839 [email protected] Pacific Premier Bank 419 8.27 ' 9.10 4.9 1,344 Steven R. Gardner 3. 1598 E.Highland 12 President/CEO/COO San Bernardino, CA 92404 (714)431-4000 Commercial Capital Bank 4,736 11.31 1.4 18,869 Maleka All 4. 5665 Alton Pkwy. 269 V.P. Commercial Banking Irvine, CA 92618 (949) 585-7500 customerservice® commercialcapital .com N/A=Not Applicable WND=Would Not Disclose na = Not Available. The information above was obtained from Highline Data Information Services and the S&L's and federal banks listed. Those not responding to repeated requests for information are not included. NIA = Not Applicable WND - Would not Disclose na = not available. The information in the above list was obtained from the companies listed. To the best of our knowledge the infor mation supplied is accurate as ofpress time.While every effort is made to ensure the accuracy and thoroughness of the list, omissions and typographical errors sometimes occur. Please send corrections or additions on company letterhead to: The Inland Empire Business Journal, P.O. Box 1979, Rancho Cucamonga, CA 91729-1979. Researched by Sondra Otvera. Copyright lEBJ. This list appeared in the June 2004 issue of the Inland Empire Business Journal. The Book of Lists available on Disk, Call 909-989-4733 or Download Now from www.TopList.com GABRIEL EN V 1 R ON M E NTAL SERVICES Reliable & Timely Service Nationwide • I • Fh«s« III • Mold FABRIEL • ^ 866-4.PHASE I • 951-545-0250 ENVIROSMtNTAl StRVICfeS w w w . g a b r i e 1 environmental.com • Ph*s« II • Aibostos * t«*«l BUSINESS JOURNAL » PAGE 22 June 2005 NE G O T I AT IONS How to Overcome the Top 10 Negotiating Tactics by John Patrick Dolan in the sales profession, you'll be on this figure to gain an edge in the ple, if someone asks, "Would you Everyone uses negotiation tac the receiving end of the wince. In negotiation process. consider financing the house your tics to get what they want, whether this case, you can counter with the So just because your counter self?" respond, "Well, if I did, what they're haggling over the price of next tactic. part tells you, "It's out of my would your offer be?" Tactic #7: Low-Balling an item in a garage sale or dis Tactic #2: Silence hands," don't automatically assume > cussing potential salary with a In the negotiation process, the person is being honest. In this Low-balling is the opposite of ^ future employer. Most of the time, silence can be your strongest tool. type of situation, two options exist: the trial balloon. Instead of tempt- ^ when you enter a negotiating situa If you don't like what your counter one, ask to deal directly with this ing you to make the first offer, your tion, you can expect the other party part has said, or if you've made an so-called higher authority; or two, counterpart will open the process to use certain maneuvers to tip the offer and you're waiting for a test the limits of your counterpart. with a fantastic offer. Then after scales in their favor. For example, response, just sit back and wait. You may find that although the you agree, they start hitting you you can expect a potential employ Most people feel uncomfortable other person has used this tactic to with additional necessities. For er to offer you less money than they when conversation ceases, and they force you into backing down, if you example, say you see an ad for a are actually willing to pay to give start talking automatically to fill the keep at him or her, you may get product priced lower than other themselves negotiating room. And void. Almost without fail, your what you want. stores. a buyer will usually act surprised at counterpart will start whittling Tactic #5: The Red Herring But then after you agree to buy, your stated price, no matter how away his or her position when you This technique comes from fox the sales representative uncovers reasonable it may be, to pressure use this tactic. hunting competitions, where one the hidden costs, such as shipping you into lowering it. So what if you find yourself team drags a dead fish across the or installation. In the end you prob Everyone uses these tactics, but negotiating with a person who fox's path to distract the other ably pay more than you would have that doesn't mean that negotiations understands the importance of team's dogs. At the bargaining at another store listing a higher can't be fair. Some tactics are silence as well as you? Rather than table, a red herring means one side price on the product. To avoid acceptable, while others are down wasting time in silence, restate your brings up a minor point to distract falling victim to this tactic, ask your right sleazy. offer. Don't make suggestions; just the other side from the main issue. counterpart about additional costs Tactics are part of the process, repeat your terms. This maneuver Effective and ethical negotiators before agreeing to any deal. and you can use them and still forces the other person to respond, generally agree that this tactic is the Tactic #8: The Bait-and-Switch maintain your negotiations on an and more often than not, they sleaziest of them all. Similar to low-balling, the bait- honest level. In other words, the use respond with a concession. When your negotiation process and-switch tactic should be avoid of tactics doesn't necessarily mean Tactic #3: The Good Guy/Bad is bogged down with a minor prob ed. Your counterpart may try to tricking or manipulating people. Guy Routine lem, and your counterpart insists on attract your interests with one great Some tactics are simply tools to This sleazy tactic is often used settling it before they'll even talk offer, but then hook you with anoth expedite the negotiation process; in movies, where two detectives are about more important issues, then er mediocre one. This tactic will others are used to take advantage of interrogating a person who's just you are probably dealing with a red almost always bum you, unless you the other person. To be successful been arrested. One detective seems herring. In this case, use extreme can recognize it. If your counterpart in sales and business, you must be unreasonable and inflexible, while caution, and suggest setting the were really able to offer a genuine able to differentiate between the the other tries to make it look like issue aside temporarily to work out ly good deal, they wouldn't have to fair and unfair negotiation tactics so he or she is on the suspect's side. other details. resort to bait-and-switch. you can use the good ones to your This tactic is designed to get you to Tactic #6: The Trial Balloon Tactic #9: Outrageous Behavior advantage and deflect the question make concessions without the other Trial balloons are questions Outrageous behavior can be cat able ones. Consider the following side making any in return. designed to assess your negotiating egorized as any form of socially 10 negotiation tactics and the meth If you find yourself in a good counterpart's position without giv unacceptable conduct intended to ods you can use to deflect them: guy/bad guy situation, the best ing any clues about your plans. For force the other side to make a Tactic #1: The Wince response is to ignore it. Recognize example, you may ask your coun move, such as throwing a fit of The wince can be explained as this game for what it is, but don't terpart, "Would you consider trying anger or bursting into tears. As any overt negative reaction to play along and don't allow the good our services on a temporary basis?" most people feel uncomfortable in someone's offer. For example, you guy to influence your decision. The or "Have you considered our other these situations, they may reduce might act stunned or surprised best technique is to let your coun service plans?" Essentially, these their negotiating terms just to avoid when your negotiating counterpart terparts play their game, while you types of questions put the ball in them. names their terms. This tactic tells watch out for your own interests. your counterpart's court, and the However, the most effective your counterpart that you know Tactic #4: Limited Authority nice part about them is they aren't response to outrageous behavior is your limits, which isn't under This tactic is a variation on the really offers. They allow you to none at all. Just wait for the fit to handed or dishonest. And wincing good guy/bad guy routine, but gain information without making a die down before reacting, because at the right time can potentially instead of two people working over commitment. emotional negotiations can result in save you thousands of dollars. you, the one person you're dealing When you're on the receiving disaster. Keep in mind that when deals are with tells you that he or she must end of a trial balloon question, you Tactic #10: The Written Word negotiable, your counterpart will approve any deals with an unseen may feel compelled to answer it When terms of a deal are written start high. higher authority. Sometimes, this thoroughly. To maintain your edge, out, they often seem non-nego Of course, you won't always be higher authority exists, but other resist this temptation and counter tiable. For example, when was the the wincer. Many times, especially times your counterpart will create with another question. For exam continued on page 27 June 2005 BUSINESS JOURNAI. » PAGR 23 C O WL ^ - g. Getting Your Ideas Across -- Effective Communications by: Brian Tracy simply the literal meaning of the words. Over the years, I've learned that fully 85 percent of what you accom Very often, you will say something that you feel is innocuous to a per plish in your career and in your personal life will be determined by how son and he will be offended. When you try to explain that you felt the words well you get your message across and by how capable you are of inspiring you used were inoffensive, the person will tell you that your tone of voice people to take action on your ideas and recommendations. was the issue. You can be limited in other respects - by education, contacts and intel The third ingredient of communication, body language, is also very ligence ~ but if you can interact effectively with others, minute-by-minute important. The way you sit or stand or incline your head or move your eyes, and hour-by-hour, your future can be unlimited. relative to the person with whom you're communicating, will have an enor There are two major myths about communication that must be dis mous effect on the message received. pelled. The first myth is that because they can talk, they can communicate For example, you can dramatically increase the effect of your commu with others. Men especially, according to the research, think that by speak nications by leaning toward the person you're speaking with. If you're sit ing louder and faster, they're more effective in dealing with people. Many ting down, this is easy. If you're standing up, you can accomplish the same people think that because they have the gift of gab, because they have no effect by shifting your weight forward onto the balls of your feet and lean problem talking to others on any subject that comes to mind, they're good ing slightly toward the person you're talking to. When you make direct eye communicators. and face contact with the person, combined with focused attention, you Often, exactly the opposite is true. Many people who talk a lot are often double the impact of what you're saying. poor communicators — even terrible communicators. Many people in sales So your choice of words is important, but even more important is your and business think that being able to string a lot of words together in a tone of voice and your body language. The better you can coordinate all breathless fashion makes them excellent at getting a message understood by three of those ingredients, the more impact your message will have, and the others. However, in most cases, those people are seen as boring or obnox greater will be the likelihood that a person will both understand it and react ious, or both. The ability to communicate is the ability both to send and to the way you want him to. receive a message. The ability to communicate is the ability to make an You've heard the saying that God gave man two ears and one mouth, impact on the thoughts, feelings and actions of someone. and in conversation, you should use them in those proportions. Truer words The second myth about effective communication is that it's a skill that were never spoken. The best communicators are excellent listeners. The people are bom with. Either you have it or you don't have it. If you're not worst communicators are continuous talkers. In fact, often the most impor extroverted, gregarious and outgoing, you don't have what it takes to be a tant part of the message is the part that is conveyed by the pauses you make good communicator. continued on page 27 Again, nothing could be further from the tmth. Communication is a skill that you can leam. It's like riding a bicycle or typing. It takes time and practice, over and over. But if you're willing to work at it, you can rapidly improve the quality of every part of your life, as you will soon see. Communication requires both a sender and a receiver. First, the sender thinks of an idea or image that he or she wishes to convey to the receiver. The sender then translates the idea or image into a form, or words, either written or spoken. Those words constitute the basic message that is trans mitted to the receiver. The receiver catches the words, like a baseball play er catches a baseball, and then translates the words into the. ideas and pic tures that they represent in order to understand the message that was sent. The receiver then acknowledges receipt, and replies by translating his or her ideas and pictures into words and transmitting them to the sender. When the message has been sent and the receiver has acknowledged receiv ing it by transmitting a response that the sender receives, accepts and under stands, the communication is complete. If this sounds complicated, it is. Probably 99 percent of all the difficul ties between human beings, and within organizations, are caused by break downs in the communication process. Either the senders do not say what they mean clearly enough, or the receivers do not receive the message in the form in which it was intended. An enormous number of factors can interfere in any communication, and every one of them can lead to a distortion of the message in some way. Full Service Commercial Printmg Probably every problem you'll ever have will be somehow associated with a failure or breakdown in the communication process. FREE Pickup & Delivery According to Albert Mehrabian, a coimnunication's specialist, there are three elements in any direct, face-to-face communication: Words, tone Proudly Serving The Busing Community of voice and body language. You've probably heard that words account for only 7 percent of the message, tone of voice accounts for 38 percent of the in Southern California Since 1988 message, and body language accounts for fully 55 percent of the message. For an effective communication to take place, all three parts of the message must be congruent. If there is any incongruity, the receiver will be confused and will tend to accept the predominant form of communication rather than Time 2005 RTTSTNF.SS TOTTRNAT, ' PAGF. 24 we will help our 750th case. 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CrntRAL AVE I UPLAfld -10 FWY -60 FW cc Ou •Tune 2005 miSTNRSS TOTTRNAT. » PAGF. 25 plan, allowing each employee to percentage, a so-called "contribu the ages of the individual employ buy coverage as needed; or as a tion minimum," to offer a group Is Health ees, their geographic location and group rider offered to all within the health insurance plan to employees. number of dependents to be includ group who elect the medical cover Employer contributions paid Coverage in ed in the plan. age. toward employee health coverage Options. Employers may Who pays. Employers can are considered tax-deductible busi offer additional benefits that are pay 100 percent of the employees' ness expenses. Your not covered by their health plan. health care premium costs pr opt to Cost effective choices. To These "riders" can include dental, share or split those fees with their help control costs, employers can vision, life, chiropractic, and dis Business employees. Health plans may ability insurance. They can be require a company to pay a certain continued on page 31 Plan? priced two ways: as a voluntary By Michele Carrillo Most business owners are familiar with the benefits of pro viding their employees with health insurance. Health care coverage has a positive effect on productivi MY TIME ty, helps reduce worker absen PROVIDED BY teeism and can provide tax savings while contributing to employees' overall health. It can be a major CITIZENS RELATIONSHIP factor in the recruitment and reten BUSINESS BANK tion of a quality workforce. And in BANKING California, no insurer can refuse to The Bank Business Banks On sell small group health coverage based on the health risks of indi viduals within the group. Finding a health plan that is affordable, provides access to qual ity healthcare, and best suits the needs of your company and your employees can be a daunting task. If you are an owner or manager of a company with fewer than 50 employees, are new to the health care insurance market, or are look ing to change or expand your employees' health coverage options, there are some things to consider that could help you in your decision-making process. The coverage. Group health San Bernardino Valley, Inc. insurance plans are available to any qualifying group with as few as two eligible employees. This type of coverage is generally less expensive than individual plan coverage because administrative "We took on a big construction project and costs are spread over many policies Citizens Business Bank was eager to help." and risk is shared with all members Citizens Business Bank is providing the of the group as well as the insur construction financing for the Lawrence A. ance carrier's small group insur Hutton Animal Care & Educational Center. ance pool. Group eligibility. Not every Relationship Banking provides Brian employee is required to join the with the time to devote to fundraising group plan. However,, a health activities for the new center. And, he insurance carrier may require that a gets to hang out with the many animals minimum number of the compa the organization helps - like Mickiel ny's eligible employees enroll in the health plan. Pricing. In general, health www.cbbank.com care policies in California are 1-877-4-CBBANK priced according to the specific coverage of the plan that an Member FDIC employer selects and a variety of actuarial calculations. These reflect RTTSTNF.SS jnTTRNAT. . PAGF. 26 Tune, 2005 help with planning. and so on—should also be tallied Decisions at Retirement Take an Inventory and subtracted from your asset Before making any decisions, total. The difference is your net it's important to take a step back worth. For many investors, retiring is Trying to manage employer and assess all your assets—includ Knowing your net worth will a very challenging financial transi retirement plans. Individual ing savings and checking accounts, help you create realistic financial tion. Not Only are you faced with a Retirement Accounts (IRAs), stock stocks, bonds, mutual funds, IRAs, objectives and a budget that can number of important lifestyle deci and mutual-fund investments, and employer retirement plans. Social help improve your retirement sions, like where and how to live— estate planning for a rewarding Security, and in some cases, your readiness. This information is you're also likely to be dealing retirement can be daunting. To residence. Any debt you are car also useful in evaluating your with the most money you've ever avoid costly mistakes at retirement, rying—mortgages and equity asset allocation and planning an had to manage. here are a few suggestions that can lines, car loans, credit-card debt investment strategy that will enhance your golden years. Asset Allocation Finding a comfortable bal ance (or weighting) of stocks, bonds and cash for your portfolio during retirement will help you meet your financial needs and reduce the impact of market volatility. For many years, experts agreed that upon retirement all assets should be shifted to low- risk, fixed-income products like Treasury bonds and certificates of deposit (CDs). Regular income from these investments was often expected to cover day-to-day expenses through a short retire ment. But thanks to improve ments in medicine and technolo gy, retirees are now living longer lives. Retired investors who use a fixed-income-only strategy today may be at serious risk of not being able to combat inflation and main Some people are more comfortable with success than others. tain their current standard of liv ing. Our guests, for instance. To avoid financial hardship, you should plan for a retirement of 20 to 30 years, depending on We provide the tools and amenities to help make you successful, including high-speed Internet access your age and health. 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A finan ARIZONA Doubletree Hotel Irvine-Spectrum Doubletree Hotel San Jose cial advisor can help you develop Doubletree Guest Suites* Pboenix-Gateway Centet Doubletree Club Livermore Doubletree Hotel Santa Ana/Orange County Doubletree Resort Paradise Valley/Scottsdale Doubletree Hotel Los Angeles International Airport a plan that is tailored to your Doubletree La Posada Resort Scottsdale Airport Fess Parkers Doubletree Resort Santa Barbara objectives, age, health and assets. Doubletree Hotel Tucson at Reid Park Doubletree Hotel Los Angeles/Rosemead Doubletree Guest Suites Santa Monica . 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In most cases, a Berkeley Marina Doubletree Hotel San Diego/Del Mar retiree can elect to receive a lump Doubletree Hotel Carson Civic Plaza Doubletree Hotel San Diego-Mission Valley Doubletree Guest Sitites Doheny Beach Doubletree Hotel San Francisco Airport sum payout, roll the amount over into a traditional IRA, or receive the money via periodic payments DOUBLETREE* over a specified period of time. A Member of the Hilton Family of Hotels Before you decide which dis Hilton HHOIKH:^ doubIetree.com 1-800-222-TREE tribution option is most advanta- continued on page 33 Hiton HHonors*' membership, earning of Points & Milesf and redemption of points are sul JUNE 2005 BUSINESS JOURNAL • PAGE 27 Getting Your Ideas Across ~ Ethics Ethical Marketplace LLC, a programs, and upholding green Effective Communications media company that reports on the building practices. And the "Fair continued from page 23 growth of responsible business in Trade, Ethical Trading" episode between thoughts and ideas. The message is conveyed in the silence that the global marketplace and produc highlights Rob Stiller, CEO of takes place during the lulls in conversation. All master communicators have er of the new television series Green Mountain Coffee Roasters learned to be comfortable with silence. Remember that a person can absorb "Ethical Marketplace," announces Inc., a leader in the specialty coffee only a certain amount of information, as ground can absorb only a certain the expert and executive guests fea industry that offers over 100 coffee amount of water. If you pour too much water onto the ground, it will form tured on the program's first season. selections. Green Mountain was into puddles instead of soak in. A person's mind is very much the same. If They include over 80 high-level recently ranked No. 2 on Business you don't give someone an opportunity to absorb what you're saying, by professionals from businesses and Ethics magazine's 2005 list of "100 pausing and waiting quietly and patiently, he will be overwhelmed by the organizations well-known for their Best Corporate Citizens." continuous stream of thoughts and ideas, and often will distort the message leadership and vision in the pursuit In the "Walking the Talk" seg and miss the point. of responsible business, investing, ment of the show, stakeholder ana One of the most vital requirements for effective communication, espe and sustainability. lysts interview featured companies cially with important messages, is preparation. Preparation is the mark of "Ethical Marketplace's" first to ensure their practices and poli the true professional. The late Coach Paul "Bear" Bryant of the University season welcomes a global array of cies live up to international codes of Alabama football team was famous for saying, "It's not the will to win acknowledged leaders such as of ethics , regarding corporate, but the will to prepare to win that counts." In all communications, the will California State Treasurer Phil social, and environmental responsi to prepare in advance of talking and interacting with people is the key to Angelides, Roberta Karp of Liz bility. These standards have been achieving maximum effectiveness. Claiborne, Gary Erickson of Chf established by organizations such Remember that in communicating, people do things for their own rea Bar Inc., Kathleen Hogan of the as Innovest Strategic Value sons, not for yours. Everyone's favorite radio station is WIIFM, which EPA Energy Star program, execu Advisors, Calvert, KLD Research means "What's in it for me?" tive head of the UN Global & Analytics Inc., and Social The more important the communication, either in business or personal Compact George Kell, social Accountability International. life, the more important it is to prepare for it. Think through where the other demographer Paul Ray, Sharon "Our influential guest compa person is coming from. What is his or her point of view? What are his or her Hadary of the Center for Women's nies are leading the way toward an problems or concerns? What is he or she trying to accomplish? What is his Business Research, and Oded ethical, socially responsible, envi or her level of knowledge or information about the subject under discus Grajew of Instituto Ethos in Brazil. ronmentally friendly, and ultimate sion? A unique aspect of "Ethical ly, more profitable definition of In getting your point across, perhaps the most important word of all is Marketplace" is that all featured business success," says Dr. Hazel the word ask. The most effective people are those who are the best at ask companies are screened by rigor Henderson, an internationally rec ing for what they want. They ask questions to uncover real needs and con ous social, environmental, and eth ognized author, futurist, and sus cerns. They ask questions to illuminate objections and problems that people ical auditing standards. Each week tainable business economics expert might have with what they're suggesting. They ask questions to expand the ly episode of "Ethical Market who is the creator and co-executive conversation and to increase their understanding of where people are really place" explores underreported and producer of the series. "Ethical coming from. overlooked stories of the U.S. and Marketplace" is the first television You get your message understood by getting out of yourself, by putting global economy, featuring special program to regularly cover these guests as leading examples of the widespread initiatives, and provide continued on page 29 multi-trillion dollar growth of a venue for straight talk about their socially and environmentally successes and failures, and how How to Overcome the Top responsible business practices. they're changing the face of busi Each episode of the initial 13- ness." 10 Negotiating Tactics part half-hour series addresses a "Ethical Marketplace" can be continued from page 22 specific theme. The program's viewed on select PBS stations last time you negotiated a lease, or a loan, or even a service contract that inaugural episode, "Redefining nationwide. It is television's first was typed up in advance in an official-looking document? You probably Success," profiles Ray C. show dedicated to reporting the assumed these deals were non-negotiable, and for some reason most people Anderson, CEO of Interface Inc., news, trends, and success stories of make the same mistake of accepting terms that appear in writing. the largest commercial carpet man the companies, governments, and The best defense against this tactic is simply to question everything, ufacturer in the world. Interface people worldwide that are redefin whether it appears in writing or not. You'll inevitably run into some stan has pioneered a carpet 'recycling' ing success with socially and envi dard, non-negotiable documents, but it never hurts to ask questions. You program that reduces its use of ronmentally responsible practices, may be surprised how many contracts actually are negotiable when chal petroleum to benefit the environ investments, and lifestyles. lenged. ment, and improve its bottom line. For a complete list of guest Better Negotiations in the Future The "Community Investing" companies, please visit www.Eth- People have used these 10 negotiation tactics for years, but that doesn't episode features ShoreBank, the icalMarketplace.com or contact mean they are always fair. So before you rush into your next negotiation sit country's first and leading commu Kathryn O'Connor at 610-642- uation, make yourself aware of these tactics and how they affect the nity developmentX bank. Shore- 8253, or Kathryn ©Gregory process. When you learn the uses and defenses of these negotiation tech Bank redevelops and revitalizes FCA.com. niques, you can reach more mutually beneficial agreements and win more inner-city neighborhoods by sales on better terms. employing labor from the local community, providing comprehen sive health benefits and training BUSINESS JOURNAL » PAGE 28 JUNE 2005 Increasing Your Earning Potential by Brian Tracy In five years, you will be doing earning ability today is largely Throughout most of human three, and five years from today. a brand new job with brand new dependent upon your knowl history, we have been accus You must plan to achieve your skills and abilities. Ask your edge, skill and your ability to tomed to evolution, or the grad own financial security, no mat self, "What parts of my knowl combine that knowledge and ual changing and progressing of ter what happens. edge, skills and work are skill in such a way that you con events in a straight line. Charles Kettering said that becoming obsolete? What am I tribute value for which cus Sometimes the process of you should give a lot of thought doing today that is different tomers are going to pay. change was faster and some to the future because that is than what I was doing one year The Law of Three says that times it was slower, but it almost where you are going to spend ago and two years ago?" What you must contribute three dol always seemed to be progres the rest of your life. One of the are you likely to be doing one lars of profit for every dollar sive, from one step to the other, greatest mistakes that people year, two years, three years, that you wish to earn in salary. allowing you some opportuni can make, and the one with the four years and five years from It costs a company approxi ties for planning, predicting and worst long-term consequences, today? What knowledge and mately double your salary to changing. is to think only about the pres skills will you need and how employ you in terms of space, Today, however, the rate of ent and give very little thought will you acquire them? What is benefits, supervision, and change is not only faster than to what might happen in the your plan for your economic investment in furniture, fixtures, ever before, but it is discontinu months and years ahead. and financial future? and other resources. For a com ous. It is taking place in a vari When our grandfathers We are now in the knowl pany to hire you, they have to ety of unconnected areas and started work, it was quite com edge age. Today, the chief fac make a profit on what they pay affecting each of us in a variety mon for them to get a basic edu tors of production are knowl you. Therefore, you must con of unexpected ways. Changes in cation and then go to work for a edge and the ability to apply tribute value greatly in excess of information processing tech company and stay with that that knowledge to achieving the amount you earn in order to nologies are happening sepa same company for the rest of results for other people. Your stay employed. To put it another rately from changes in medicine, their working lives. When our way, your earning ability must be changes in transportation, parents went to work, it was continued on page 34 changes in education, changes in more common for them to politics and changes in global change jobs three or four times competition. Changes in family during their lifetime, although it formation and relationships are was difficult and disruptive. HELPING YOU REACH Today, with increased tur happening separately from the YOUR FINANCIAL GOALS rise and fall of new businesses bulence and change in the and industries in different parts national and global economy, a Elizabeth G. Cortez, Senior Financial Advisor of the country. And if anything, person starting work can expect CA Insurance Lie #OC17475 this rate of accelerated, discon to have five full-time careers Bruce A. Robbins, Senior Financial Advisor tinuous change is increasing. As between the ages of 21 and 65, CA Insurance Lie # OA48037 a result, most of us are already and 14 full-time jobs lasting two suffering from what Alvin years or more. According to Toffler once called, "future Fortune Magazine, fully 40 per shock." cent of American employees in You can't do very much the 21st Century will be "con about the enormity of these tingency" workers. This means changes, but the one thing that that they will never work per you can do is to think seriously manently for another company. about yourself and your basic They will continue to move as need for security and stability. needed, from company to com In no area is this more important pany, from job to job, earning 3491 E. Concours, Suite 101 • Ontario, CA 91764 than in the areas of job security less money than full-time employees and accruing very and financial security. You must 909-373-2751 ELIZABETH give special attention to your few, if any, benefits in terms of 909-373-2750 BRUCE ability to make a good living and health care and pension plans. 800-939-2750 • 909-373-2752 Fax provide for yourself in the Imagine what your job will elizabeth.cortez @ wachoviafinet,com months and years ahead. look like five years from today. Above all, to position your Since knowledge in your field is self for tomorrow, you must probably doubling every five WA^CHOviA SECURITIES think continuously and seriously years, this means that fully 20 FUVAiVCEVL, NETWORK about your work today, your percent of your knowledge and earning ability, and the work your ability in your field is that you will he doing one. becoming obsolete each year. June 2005 RTJSTNRSS JOTTRNAT. « PAGE 29 Effective Communications VALUES SET FOR valuation applies to properties PRIVATELY-HELD owned or used by utility compa continued from page 27 nies and considered necessary your ego aside, and by focusing all of your attention on the other person. PUBLIC UTILITIES to their operation. You get people to do the things you want them to do by presenting your The BOE determines fair arguments in terms of their interests, in terms of what they want to be and Claude Parrish, vice chair m£u-ket value by taking into con man of the California State have and do. You prepare thoroughly in advance of any important conver sideration current market condi Board of Equalization (BOE), sation. You think before you speak, and you think on paper. You can say tions, use of property, income announced the BOE has estab generated by property, replace almost anything if you say it, or ask it, pleasantly, positively and with cour lished the unitary values of pri tesy and friendliness. ment cost, investments in prop vately-owned public utility erty, the regulatory The ability to communicate is a skill that you can learn by becoming companies in California at climate,depreciation and other genuinely interested in people and by putting their needs ahead of your $66.78 billion. In fiscal year factors as of Jan. 1 each year. own when sending a message or asking them to do something for you. 2005-2006, local governments State-assessed properties, When you concentrate your attention on building trust, on the one hand, will collect an estimated $729 unlike those that are locally and on seeking to understand, on the other hand, you'll become known and million in revenue based on assessed, are not subject to the respected as an effective communicator everywhere you go. these values. limitations of Proposition 13 Utility companies assessed and are reappraised by the BOE About the author: by the BOE include railroad, annually at their market value. telephone (long distance, local, Brian Tracy is a legendary in the fields of management, leadership, and The values set by the BOE and wireless), telegraph, gas sales. He has produced more than 300 audiolvideo programs and has writ are used by county governments and electric companies, and ten 28 books, including his just-released books "Million Dollar to levy local property taxes, intercounty pipelines. Habits"and "Time Power'.' His newest book is "The Psychology of which help support county gov A unitary value includes ernments, cities, special dis Selling." He can be reached at (858) 481-2977 or www.briantracy.com. any improvements, personal property, and land. A unitary continued on page 46 Inland Empire Motorcycle Dealers Rimked h\ CJI'IKSS Silk's Company Name Gross Sales Product Lines Years In # of Salespersons Owner Top Local Executive Address $ Amount Inland Empire Total Employees Title City, State, Zip May 2003-April 2004 Phone/Fax E-Mail Address Maicoim Smith MotorsporLs :: 11,000,000 Yamaha, Suzuki, Sea-Doo, 32 II Malcolm Smith David Rees 1. 7563 Indiana Ave. k™, BMW, Docati 52 General Manager Riverside, CA 92504 • "(951) 687-1300/687-3819;; : [email protected] Yamaha of Cucamonga Inc. 4,000,000 Motorcycles, 31 Jay & Scott Jay Conaway i 9760 Foothill Blvd. ATV's, Watercraft, Scooters, Conaway Owner Rancho Cucamonga, CA 91730 Generators (951)987-2411/987-5432 [email protected] Caiiaway Motorsports WNU Honda. 18 7 David Callawy Paul Dumrauf 3. 1575 University Kawa^.Iki 20 General Manager Riverside, CA 92507 Polaris (951) m-wmnu-wfisfr B & B Cycles WND Honda, Yamaha, Sea-Doo, 29 3 Rich & Jim Barnes Rich & Jim Barnes 4. 13815 Park Ave. Polaris 11 Owners Victorville, CA 92392 (760) 241-7387/241-7388 [email protected] Chaparral Motorsports WND Honda, Yamaha, Suzuki, 22 28 Dave Dameron Todd Baldwin 5. 555 S."H"St. Kawasaki, Bombardier 225 Sales Manager San Bernardino, CA 92410 MIC, ATV, Scooters (909) 889-2761/386-7340 Watercraft. Trailers Doug Douglas Motorcycles WND Triumph, Ural, ATK, 40 Doug Douglas Doug Douglas 6. 24769 5th St. Carter Go Carts Owner San Bernardino, CA 92410 (909) 884-4776/384-1096 [email protected] Honda Yamaha of Redlands WND Honda, Yamaha, .3 Sonrex Inc Greg Jelleson 7. 405 W. Redlands Blvd. Escelsior, 10 General Manager Redlands, CA 92373 Honda Power Equipment :;:(5«9) 793-2833/793-2474 Pomona Valley Haiiey-Davldson/Buell WND Harley-Davidson, 63 12 Barbara E, Pennell, Barbara E. Pennell 8710 Central Ave. Buell 34 David A. Pennell CEO/President Montclair, CA 91763 (909) 981-9500/706-4501 [email protected] Pomona Valley KawasahJ WND Kawiisaki. KTM, 22 Ken C.mer Ken and Klndra Carter 1170 Holt Ave. ngersiiark 10 KinJia ('.alter Owners Ontario, CA 91762 1(909) 983-5988/984-7082 [email protected] WND Lynette Davis Lynette Davis i Pro Cycle Parts, dba Corona Yamaha Yamaha 5 10. 1245 Pomona Rd. 16 President/Owner Corona, CA 92882 (951)738-8111/738-0531 [email protected] Skip Fordyce Harley-Davldson/Bttril WND Harley-Davidson, 61 5 Dabney Family JayDabney 11. 7840 Indiana Ave. Buell 38 President/CEO Riverside, CA 92.504 (951) 785-0100/689^503" [email protected] V-Twln City WND Hy-Breed Cycles: Big Dog, Ultra, 14 4 Manny & Rose Manny Luby 12. 802 Towne Center Dr. American Eagle-Titan, 10 Luby President Pomona, CA 91767 Pre-Owned Harleys, (909) 399-3595/399-0832 Pro-One [email protected] iilA ~ NotApplicdSkWND = Would Not Disclose m = not available. The informtion in the above list was obtained from the companies listed. To the best of our knowledge the irformation supplied is accurate as ofpress time.While every effort is made to ensure the accuracy and thoroughness of the list, omissions and typographical errors sometimes occur. Please send corrections or additions on company letterhead to: The Inland Empire Business Journal, P.O. Box 1979, Rancho Cucamonga, CA 91729-1979. Researched by Sandra Olvera. Copyright 2005. This list appeared in the June 2004 issue of the Inland Empire Business Journal. The Book of Lists availoblc on Disk. Call 909-989-47.'^.'^ or Download Now from www.TopList.coni BUSINESS JOURNAL • PAGE 30 June 2005 DESERT BUSINESS JOURNAL SilverRock Resort in La Quinta offices — but no water attraction decades hampering flights. The by Patt O'Neil from being part of the Bob Hope like its bigger cousin. At 37,000 upsurge in tourism made for a Annual per capita spending on Chrysler Classic. Tournament square feet it is about 15 percent of record-breaking winter tourist sea retail in the Coachella Valley "is organizers are concerned that the The River's size and will have son all around. Indian Wells plans a $45 mil very high, almost $15,000, com floods that washed out the resort three European-look buildings, lion upgrade of the Golf Resort at pared to $12,800 in California and during the last rains will recur dur anchored by a Bing Crosby's $11,500 in Riverside County," ing a tournament. The new $12 restaurant. Developers are shoot Indian Wells, an 18-hole facility. writes Bob Marra, the publisher of million course was designed by ing for a December '05 opening for The course earned a citation in 1996 by Golf Magazine as one of the influential business publication. Arnold Palmer. The resort owners the start of the next snowbird sea the best courses in California. Six Wheeler's Desert Letter, in Issue have plans to upgrade flood pro son. 57 (2004) of California Centers, a tection and are still hoping to find A full environmental impact new holes will be added at a cost of specialty publication for the devel a major hotel to attach itself to the report must be filed by Energy $18 million and the balance of the opers and retailers of shopping cen development. Unlimited of Oak Park with Desert money will go for a new clubhouse and landscaping. ters. Many of the golf courses in Hot Springs before the city council The Riverside County devel The proposed Miles Crossing the Coachella Valley run through will consider giving permission to opment hot spot is Indio, where development in Indian Wells will the White Water River wash, the company to build windmills housing prices are likely to rise feature a Fairmont Residence Club which sees a substantial flow of that are three times the size of $4500 or more due to recently with 12 townhomes, 39 villas and a water so rarely that many roads those currently existing along increased developer fees. These small, '46 unit luxury hotel with that cross it have no bridge. Interstate 10. This delay could cost fees will help offset the strain on rooms that could go for $1200 a Although building a structure in a the company a tax credit by the city services from increased popu night. To be built by Chicago wash is foolish, a golf course can federal government if the turbines lation. Indio has lured away from developer Jerry Fogelson and wash out and be resodded in a few are not up and running by the end other cities seven or eight building Canadian company Fairmont days. Unfortunately, these last of 2005. materials businesses with tax Hotels and Resorts, the develop rains washed a lot of silt out of the The council voted to allow rebate incentives. These companies ment, scheduled to open in 2007, mountains and into this wash. With 126 single-family dwellings to be are expected to create over 200 will be located at Highway 111 and our normal spring high winds, this built on 30 acres at Cactus Drive new jobs and generate approxi Miles Avenue, part of a 600-acre- silt is creating dust storms — and and Two Bunch Palms. The council mately $100 million in revenue for site that will be a mixed use devel SilverRock has been particularly also voted unanimously to accept the city over the next 20 years. opment including restaurants, drug problematic for the city of La the first reading of an ordinance These jobs are expected to pay store, offices and boutiques. Quinta, with dust clouds so thick that will allow nine plus acres to be $12-20 per hour. Fogelson also developed the that drivers have to just stop until it subdivided into light industrial lots The chips have hit the fan on Montelena subdivision in Indian clears a little bit. The city recently off Little Morongo Road. the Cabazon Reservation outside Wells where homes go for over $1 authorized the city manager to Joining the ranks of major cities like Long Beach, Miami and of Indio, the location of the million. spend up to $270,000 on dust New York City, Palm Springs has Fantasy Springs Casino. Mark The Pacific Life Open tennis abatement, including spraying a become an official foreign trade Nichols, chief executive officer of tournament, one of the largest in water and polymer combination zone, one of 263 in the country and the tribe since 1989; Greg the world, drawing the top names that forms a crust that limits blow 18 in California. This means that Cervantes, director of public on the tennis circuit, was threaten sand and dust. foreign and domestic goods may affairs; and Duff Wenz, chief oper ing to leave Indian Wells, and the In fact. Cathedral City is plan enter the zone without customs ating officer, were fired over a United States, as it went on the ning a golf course to go into two major fiasco that has the tribe liq block to solve its refinancing woes. perpendicular washes at Date Palm duties; when the goods leave the uidating assets and putting its cap PM Sports, a half owner of the Drive and East Palm Canyon. The zone, duties may even be eliminat ed or reduced. The zones in ital development program on the tournament, will buy out IMG, city believes that the golf course California have brought 11,500 back burner. The tribe is looking which owns the other half. PM could actually improve flood con down the barrel of an audit over a Sports colleagues Charles Pasarell trol in the area. jobs, and Mayor Ron Oden says that is the city's main goal; job cre $145 million tax-exempt bond deal and Raymond Moore, are looking The biggest news out of that the IRS disallowed in April. to the City of Indian Wells to help Rancho Mirage this last month is ation. The city has the option of the zone to 917 acres at the city's inter An appeal is pending, but if the them secure refinancing at a lower the retirement under fire of the top national airport and another 14 tribe loses, it will face millions of interest rate in order to keep the official of the The Palm Springs acres at the rail station just off dollars in tax liability. The bonds event here. Indian Wells is propos Desert Resorts Convention and Interstate 10. Businesses from were issued to finance a 12-story ing to issue a bond if Pasarell and Visitors Authority. Michael Fife, Banning to Coachella may be luxury hotel and convention center. Moore can find a third party guar with 33 years on the job, was Preliminary approval has been antor because the city is not willing brought down by a whistleblower. included in the zone. Canadian tourists make up a given for a 50-condominium to assume this risk. Although the board found most of considerable portion of incoming development at Pierson Blvd. and Indio will be using the allegations without merit, they and outgoing airline passengers, Atlantic Ave. in Desert Hot Springs Community Development Block did find that he accepted a $650 car with a first quarter increase of to be named Willow Crest. Grant money to fund a face-lift for allowance while he had exclusive 33,000 Canadians coming here to The Palm Springs drab and aging downtown store use of an authority-owned vehicle. thaw out. Traffic at the airport was International Film Festival will be fronts, all part of a push by the city The beautiful and overly-pop up five percent over the same peri sponsored for another five years by to renovate and update this rapidly ular The River shopping plaza has od in 2004 with a total of over the city of Palm Springs at a cost to growing hub that many think of as spawned an emulator right across 500K passengers, compared with the city of $350,000 per year. Even a second county seat. the street. A "mini River" was 490K last year. These figures are though Palm Springs, like many It seems that our once-in-a- approved" by the city council to up despite the wettest winter in decade el nino has doomed the feature 25 shops, restaurants and continued on page 33 TTTNF. 9005 BUSINESS JOTTRNAT.. 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Continuity-of- A reservation made is a reservation paid Work with an insurance broker care is assured through aggressive EMPIRE^ IMAGING SUBSCRIBE NOW! ^ . ^ SDURCE Oct the news you need I want to subscribe to the inland Empire Business Journai Best Price ^ Highest Quality • One year $24 annual subscription • Two Year $48 — Includes 2004 • My check is enclosed Book of Lists (A $30 Value) INK I TONER CARTRIDGES • Charge to my credit card: • Master Card • Visa Exp Date Credit Card No. PRINTER REPAIRS Signature Company All Major Brands ^ Inkjet / Laser Printer Name Free Pkk-Up & Deiimry Address City/State -ZiP- — q) Phone # e -ci Make checks payable to: Inland Empire Business Journal oj P.O. Box 1979, Rancho Cucamonga, CA 91729 Fax (909) 989-1864 For more info, call (909) 989-4733 Arrovw Rts < Business Center Dr I INLAND EMPIRE | business lournal BUSINESS JOURNAL • PAGE 32 June 2005 staff attorney with the ACLU Discriminatory See yourself in a distribution start up. See yourself in Rialto. See Immigrants' Rights Project. yourself building a team. See a company like no other. See a world Bank Policy "Credit is essential in our soci of opportunity. See your future. See you soon. Prohibits ety. In a country with 11 million legal immigrants, it doesn't Foreigners from make any sense to say that you See Yourself Here © Receiving must be a U.S. citizen to have a Credit credit card." Subscribe Now! II n A ! continues from page 5 Call Today RIALTO, CA was." Inland Empire Wggt, a« of it» naiiofi's iatpgss rttaffes. is excitss to aRftayrtos the opehteg of 2 nm Diswbuiw C»ni«s in Ratio, CA! Railo wi hooe to an imftort Wamhouse afto Regsona) DistHbutson Caster gsening m Ustf and Jttoe of 2306. "Union Bank's policy is as Business Journal Being a part rrf a start-up is sxcitisg and also pfoskies a rich and Uf%j8 oppottuoity f« Quite Bterfly, it perplexing as it is discriminato (909) 989-4733 prosidw the otsarw to help build a new team and certer from the gwrwi r|)' ry," added Lee Gelemt, a senior Leadership Opportunities We're terkirrg for experienced protessenals to SI ie«i«8hfo posBor» m: • Distribution Operations • Facility Operations • Transportation • Human Resources Payroll Problems? 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If you are cash, the council feels that it is vital "44 Acres carts and turf vehicles through the between 59 1/2 and 70 1/2, you can to continue having the festival in western U.S. and northern Mexico. withdraw as much or as little from Palm Springs, which has become They project $90 million in total your traditional IRA as you like, and a the second largest film festival in annual sales, with approximately without penalty. The withdrawal North America by attendance, larg $30 million in taxable retail sales. will be subject to ordinary income er even than Sundance and second Palm Desert's council has tax, and the amount remaining in School" only to the Seattle Film Festival. been asked to contribute more your IRA will continue to grow tax- This year's festival in January gen continued from page 8 sponsorship money to the deferred. erated an estimated 450 million SamsungChampionship By April 1 of the year after the "media impressions" reaching an Elegant Floors, a floor and win Tournament, an October event that year in which you reach age 70 1/2, estimated billion people around the dow coverings retail store, and kicks off the tourist season and is you must start taking required min world — valuable publicity for the held at the Bighorn Golf Club. imum distributions (RMDs) based Creative Business Services, Palm Springs brand. Tournament organizers are asking on your life expectemcy. If you fail Inc., a non-profit research and Laurich Properties, Inc., the for $200,000, a 60 percent increase to take the required amounts, a utilization organization. Amina largest shopping center developer over last year's sponsorship of penalty of 50 percent of the amount and Ratibu are also co-chairs of in Nevada, is looking to develop a $125,000. The tournament brings you should have taken is assessed. the Inland Area Kwanzaa power destination shopping center a lot of publicity to the desert, Unlike a traditional IRA, the Roth at a property just east of a rapidly Group. drawing 10-12000 attendees with IRA does not require minimum dis developing expanse at Gene Autry It was Congressman Brown six days of exposure on national tributions at any age. Trail and Ramon Road in Palm who encouraged Amina to run TV. However, the city's staff rec Estate Planning Springs that includes an existing for a seat on the Rialto Unified ommended only a 10 percent If you don't already have a Lowes and will include Home School District Board of increase. well-conceived estate plan at retire Depot, Office Depot, PetSmart and Education. He told her, "If you Palm Desert has Idng been the ment, it's not too late. An estate Wal-Mart Super Center, all under retail center of the Coachella plan is essential to ensuring that can represent students, parents, construction. Hank Gordon, chair Valley, but it is losing ground to your wealth is passed along exactly teachers, administrators and do man of the board of Laurich, is the eastern end of the valley. Beth as you intend—with minimal delay a good job for four years, you looking for tenants to complement Allan-Bentley, who is market and erosion by federal and state can serve in any office in this these big box stores in a separate research manager with The Desert taxes. country." In 1983, Amina was 250K sq. ft. destination center. Sun, said in a report published in Because estate taxes can con Gordon has had a home in Rancho the first African-American The Gem, the newsletter of the La sume a significant portion of an Mirage for 20 years and his compa elected to the board of education Quinta Chamber of Commerce, inheritance, it's a good idea to work ny developed the neighborhood and served the students of Rialto May issue: "Business follows closely with a financial advisor center at Country Club and for 16 years, always with sup rooftops. The thing I found fasci when crafting an estate plan. Monterey in Palm Desert. Laurich port and encouragement from nating — when I ran first quarter Depending on your assets and tax is also developing another neigh the congressman. (2005) numbers — is that each situation, a number of different borhood center in Palm Springs at year Palm Desert seems to lose a strategies, including gifts and The Rialto Unified School Sunrise Way and Tahquitz Canyon. percentage point (in retail sales) to trusts, can help reduce estate taxes. District Board of Education rec The downtown merchants in Palm the East Valley. The East Valley is This overview highlights ognized Wilmer Amina Carter's Springs are in an uproar over the really growing, bringing in busi some of the major financial deci accomplishments, values, public city's development director, Jerry nesses and starting to compete sions that must be faced at retire service and caring by naming its Ogbum, whom many blame for the with Palm Desert as the retail cen ment. To leam more about manag vacancies along the downtown third comprehensive high ter." La Quinta and points east are ing your assets for a rewarding strip. Other merchants support him. school in her honor. Today the site of the fastest growth in the retirement, contact your financial Even the city council is divided on Amina's name on the school state. That's where the land is most advisor. what to do about Ogbum's contract, tells every student that they, too, undeveloped and lease expensive. Provided by courtesy of set to expire at the end of this should fall in love with reading, The eastern segment may be Elizabeth Cortez and Bruce month. learning, and serving others. developing rapidly, but don't count Bobbins, senior financial advisors Palm Springs will have a star it out regarding another very with Wachovia Securities Financial The students will be expected to ring role in an indy feature film important pillar of the valley's Network in Ontario. For more lead, to motivate others, to be titled "Reunion." This writer can't economy: agriculture. In 2004, information, please call (909) 373- models that others will want to wait to see how movie magic trans agriculture generated $600 million 2750. Wachovia Securities emulate. Finally, Amina's forms our desert burg into a small Financial Network, LLC, member grandfather, Anderson Carter, town in Arkansas! The crew and in produce sales alone. NASD and SIPC, is a separate non- much of the filming will be based will have placed on his tomb bank affiliate of Wachovia stone at Mt. Talley Missionary in the facilities of the Palm Decisions at Corporation. 2001 Wachovia Mountain Hotel. Baptist Church in Neshoba Securities Not many outside of the County Mississippi: "Amina, Coachella Valley have ever heard Retirement you distinguished me among of Thousand Palms, a sleepy, unin continued from page 26 Subscribe Now! many. When you turned to edu corporated truck stop mecca off the geous, factors like your age, Call Today cation and service, you put your I-10. Two valley businessmen want health, other savings, and current love of me in the hearts of the to create Inland Empire a venue there for car and tax situation should be carefully people." golf cart auctions on 10 acres. Up to evaluated, along with how much Business Journal And "Divine Favor" con 350 vehicles would be sold at each money you would receive from (909) 989-4733 tinues... auction event in this, the golf capi each option—after tax. BUSINESS JOURNAL • PAGE 34 JUNE 2005 Increasing Your Earning The California Report continued from page 28 ing to the 2000 Census almost by Christopher Thornberg one third of a million people ability must be considerably your field is doubling every three The new job data for 2005 were commuting from one greater than the amount you are to five years. That means that that was released in February place to the other each day, an receiving, or you will find yourself your knowledge must double estimate that is likely to be larg looking for another job. every three to five years just for and March contained a number of important changes. First there er now. Each county, however, To position yourself for you to stay even. will continue to have employ The solution to the dilemma was the new March 2004 bench tomorrow, here is one of the most ment numbers released sepa important rules you will ever learn: of unavoidable change and mark for the payroll data and rately under a (Metropolitan "The future belongs to the compe restructuring is continuous self- accompanying revisions going tent." The future belongs to those development. Your personal back through the middle portion Division) categorization. men and women who are very knowledge and your ability to of 2003. This new release also Because the Inland Empire good at what they do. Pat Riley, in apply that knowledge are your contained the roll out of new mainly exports workers to the his book, "The Winner Within," most valuable assets. To stay on estimates for local area house coastal economies and imports top of your world, you must con wrote that, "If you are not commit hold employment and unem very few it will remain its own ted to getting better at what you are tinually add to your knowledge ployment derived from a thor separate MSA. San Francisco doing, you are bound to get and your ability. You must contin and Oakland are also being sim worse." To phrase it another way, ually build up your mental assets oughly overhauled model. This change has been, in the works ilarly combined into one MSA anything less than a commitment if you want to enjoy a continuous but will also have the data for return on your investment. And since the late nineties, and was to excellent performance on your each area released independent part is an unconscious acceptance only by building on your current needed to address many of the ly as metropolitan divisions. of mediocrity. It used to be that assets do you stop them from dete known flaws in the previous you needed to be excellent to rise riorating. system. This data has only been There are also a number of above the competition in your By engaging in continuous updated for 2004, and next new MSA definitions that industry. Today, you must be self-improvement, you can put month will see the introduction include the addition or dropping excellent even to keep your job in yourself behind the wheel of your of new estimates for household of counties from previous defi own life. By dedicating yourself your industry. employment and unemployment nitions. The Sacramento MSA The marketplace is a stem to enhancing your earning ability, going all the way back to the will now include Yolo County taskmaster. Today, excellence, you will automatically be engag along with the three counties quality, and value are absolutely ing in the continuous process of early 1990s. Finally the new data for 2005 also saw the intro that were already included, essential elements of any product personal development. By learn Sacramento, Placer and El ing more, you prepare yourself to duction of the new metropolitan or service, and of the work of any Dorado. The San Jose MSA will person. Your earning ability is earn more. You position yourself statistical area (MSA) defini now include San Benito County largely determined by the percep for tomorrow by developing the tions for the state. We will start tion of excellence, quality, and knowledge and skills that you with this issue first and work along with Santa Clara County. value that others have of you and need to be a valuable and produc our way back. Madera County has been what you do. The market only tive part of our economy, no mat Because political bound removed from the Fresno MSA pays excellent rewards for excel ter which direction it goes. aries have little relation to eco and made into its own econom About the author lent performance. It pays average nomic flows, the various gov ic region. Solano and Napa rewards for average performance, Brian Tracy is a legendary in ernmental statistical organiza have been similarly divided. and it pays below average rewards the fields of management, leader Finally there are two brand new or unemployment for below aver ship, and sales. He has produced tions (the BLS, BEA, the Census) regularly define eco MSAs for the state, El Centro age performance. Customers today more than 300 audio/video pro (Imperial County) and want grams and has written 28 books, nomic regions that have a high the very most and the very Hanford-Corcoran (Kings best for the very least amount of including his just-released degree of interrelatedness— County). money, and on the best terms. books,"Million Dollar Habits" defined primarily by the degree Only the individuals and compa and "Time Power." His newest to which people move back and As noted, this last month nies that provide absolutely excel book is "The Psychology of forth within the region for work. saw the release of the new 2004 for the CES lent products and services at Selling." He can be reached at These economic regions are the benchmarks absolutely excellent prices will (858) 481-2977 or www.briantra- base level for which most employment survey. The survive. It's not personal. It's just cy.com. regional data are available. changes that occurred have the way our economy works. Every 10 years the Census rede altered the level of current To earn more, you must leam fines employment as well as change more. You are maxed out today at their definitions and adds new ones. January 2005 was the the trends over the past 18 your current level of knowledge months. It shows the minislow- and skill. However much you are first period for which this new Subscribe Now! down that hit the state in late earning at this moment is the max data is available. Call Today 2002 and early 2003 to be imum you can earn without learn Orange County and Los ing and practicing something new Inland Empire Angeles County have now been slightly worse than originally and different. Business Journal officially merged by the Census estimated. It also shows the And here's the rub. Your (909) 989-4733 Bureau to be one MSA due to pace of job growth since the lat accumulated knowledge and expe the high degree of interrelated ter part of 2004 to be stronger rience is becoming obsolete bit by ness in business flows between bit, day by day. The knowledge in the two counties; indeed accord continued on page 41 Hospitals Serving The Inland Empire Ranked by number of licensed beds Address Avg. Daily Rm. Chg. #of Doctoi^s Operatiitg Titte City, State, Zip #ofRNs Budget Hione/Fax E-Mail Address Loma Linda University Medical Center 547 5j687 $540 million International Heart Institute, Loma Linda University Adventist B. Lyn Behrens, MB, BS 1. 11234 Anderson Street VN/A 850 Cancer Treatment Institute, Health Sciences Center President/CEO Loma Linda, CA 92354 1,548 Over 300 Other Specialties (909)558-4000 I: Kaiso' Pernianoite Medical Center 444 43X) N/A Full Service Medical Care N/A Ibiry Belmont 2. 9961 Sierra Avenue N/A 450 Sr. Vice President/Area Mgr. Fbntana,CA 92335 700 (909)427-5269/427-7193 St. Bemardine Medical Center 443 1,500 $98 million Pull Service Regional Catholic Health Care West Stevar R. Barron ? 3. 2101 N. Waterman Avenue "MM 316 Medical Center Hospital President San BemardiiK), CA 92404 400 (909)881-4300/881-4546 1- Pomona Valley Hospital Medical Center 436 2313 $220 million Cancer Treatm., Cardiac & Intensive Care, Cardiac Non-profit facility by Rkhard E. Yochum 4. 1798 N. Ganey Avenue N/A 550 Catheterization, Heart Suigery, Inpatient & Community BOD President/CEO Pomona, CA 91767 N/A Ou^tatient Surgery, Maternity & Inten. Care Nursery (909)865-9500/865-9796 Desert R^^onal Medical ( 394 WND Emeigency/Ttauma Services, Hospice, Desert Healthcare District C. Barry Dykes 1150 North Indian Canytin Dnve Mi; Comprehensive Cancer Center, Neonatal Unit, Tenet Healthcare Corp. CEO Palm Springs, CA 92262 Bariatrics Specialists, Orthqtedic, Cardiovascular (760) 323-6774/323-6580 /://; Arrowhead R^onal Medical Coiter 373 1300 $200 million Family Medicine, OuQjatient/Inpatient Care, County of MarkUffer 6. 400 N. Pepper Ave. N/A 200 Maternity, Neonatal, Bum, Kidney Transplant, Cancer, San Bernardino Directw Colton.CA 92324 600 Cardiac, Orthopedics, Emergency, Trauma (909)580-6150/5806196 Rivo-side Counfy R^kmal Med. Ctr. 364 1300 $240 million Neurosurgery, Child Abuse, County of Riversi^ Donna Matney 7, 26520 Cactus Ave. 350 Orthopedics. Surgery, Fam. Practice, Director Moieno Valley, CA 92555 300 Obstetrics, Level II Adult & Pediatric Trauma Units (951)4864470/4864475 Riverside Community Hospital 364 1383 N/A HeartCare, 24-hr. ER/Trauma, HCA Jaime Wesolowski 8. 4445 Magnolia Avenue N/A 403 Inpatient/Outpatient Surgery, Intensive Care, President Riverside, CA 92501 593 Kidney/Kidney-Pancreas Transplant,Orthopedics (951)788-3000/788-3201 Physical/Occupational/Environmental Medicine Hemet Valley Medical Center 344 unto N/A Emragency Department, Cancer Valley Health System Susan Ballard 1117 E. Devonshire Ave. N/A 200 Treatment, Matemity & Women's Administrator Hemet, CA 92543 287 Services, Cardiac Care, Outpatient Lab (951) 652-2811x5202/7654711 San Antonio Community Hospital 330 2j026 N/A Medical/Surgical, Critical Care, Matemity, Community Hospital George KuykendaD 10. 999 San Bernardino Road N/A 480 Neonatal, Pediatrics, Cancer Treatment, Non-profit President Upland, CA 91786 506 Cardiac, Mental Health, Outpatient Services (909)985-2811 Community Hospital of San Bernardino 291 1,100 N/A Full Service Medical Center, With Obstetrics/ Catholic Healthcare West Bruce G. Satzger 11. 1805 Medical Center Drive WA 303 Neonatal Intensive Care, Comprehensive Rehab., Hospital President San Bernardino, CA 92411 406 Mental Health, 24 Hr. Emergency, Outpatient Surg. (909)8876333/887-6468 Eisenhower Medical Cotter 253 2J063 N/A Emergency, Cardiology, Orthopedics, Community-Based Aubrey Serfling 12. 39000 Bob Hope Drive N/A 330 Cancer Care, Diabetes, Not-Fbr-Profit President/CEO Rancho Mirage, CA 92270 WND Parkinson's, Alcohol and Drag Treatment (760)340-3911/773-1850 www£mc.c«g Ltmia Linda U. Childmi's Hospital 244 372/ , N/A Pediatrics. Cardiology, Oncology, Loma Linda University Adventist B. Lyn Behrens, MB, BS 13. 11234AndersonSt.,Rm. 1816 107 OB/GYN Gastroenterology, Health Sciences Center President/CEO Loma Linda, CA 92354 EimMI Neurology, Pathology, Radiology (909)558-8000 Corona Regional Medical Cotter 228 921 N/A Full Service Medical Center/ Vista Hospital Systems, Inc. John A. Calderone, FhJD. 14. 800 S. Main Street N/A 308 Rehabilitation Hospital, Behavioral Non-Profit CEO Corona, CA 91720 227 Health, Comprehensive Cancer Center (951)7366240/7366310 Kaiser Foundation Hoqtital 800 Full Service Medical Care Kaiser Foundation Terry Bdmoiit 15. 10800 Magmtlia Avenue 150 Hospitals Sr. Vice President/Aroa .Mgr. Riverside, CA 92505 ig:,'N/A-:/• (951)353-4600/353-4611 Jerry L. Pettis Memorial 203 1,472 FTEE N/A Medical, Surgical, Dqtt. of Veteran Affairs Dean R. Stordahl 16. Veteran's Affairs (VA) Med. Ctr. N/A lOOFTEE Psychiatry, Nursing Home Washington, D.C. CEO 11201 Benton Street 543Frffi Care Unit (951)825-7084/422-3106 Loma Linda, CA 92357 Parkview Commuitity Hospital Med. Ctr. 193 397 N/A: Inpatient Diabetes Program, Curtis Cancer Center, Arlington Health Norm Martin 17. 3865 Jackson Street •MA 308 Osteoporosis Imaging & Prevention Center, Level IB Services Cwp. CEO Riverside, CA 92503 Intensive Care Nursery, Occupat. Med. ainic. Wound Nrm-Profit (909)688-2211/325-5611 Specialty Ctr., Matemity Serv., Urgent Care, Breastfeeding Ctr. maiketing@pchnicrag St. Mary Medical Center 186 800 N/A General Acute Care, St. Joseph Healfe System Catherine M. Pdley 18. 18300 Highway 18 N/A 200 CT Scan, Cath. Lab, Open Heart, Neonatal I.C., President/CEO Apple Valley, CA 92307 300 Transitional Care, MRI, 24-Hour Emergency (760)242-2311/242-9750 N/A = Not Applicable WND = Would Not Disclose na = not available. The information in the above list was obtained from the hospitals listed. To the best of our knowledge, the information supplied is accurate as of press time. While every effort is made to ensure the accuracy and thoroughness of the list, omissions and typographical errors sometime occur. Please send corrections or additions on company letterhead to: The Inland Empire Business Journal, P.O. Box 1979, Rancho Cucamonga, CA 91729-1979. Researched by Sandra Olvera. Copyright 2005 This list appeared in the June 2004 issue of the Inland Empire Business Journal. lOBamammsm ownioau INOW ironi www. lopL^isl.com BOOK OF LISTS INLAND EMPIRE BUSINESS JOURNAL PAGE 35 Hospitals Serving The Inland Empire Ranked by number of licensed beds Hospital # of Lie. Beds Total Staff Current Specialties Owner Top Local Executive Address Avg. Daily Rm. Chg. # of Doctors Operating Title City, State, Zip #ofRJSjs Budget Phone/Fax E-Mail Address Hi-Desert Medical Center 175 485 $32 millicm Medical, Surgery, ICU, SNF, Subacute, Home Care, Hi-Desert Memorial Robert T. Maimix 19 6607 White Feather WND 98 Hospice 24-hr bttsic ER, Outpatient Surgery, Imaging, Health Care District CEO Joshua Tree, CA 92252 114 Lab, Rehab Behavior Health, Rehab CPS? (760)366-6260/366-6251 Redlands Commimity Hospital 174 900 N/A Cardiac Rehab., Radiation/Onc.,Gen/Laproscopic Surg., Community James R. Htdmes 20. 350 Tenacina Blvd. N/A 225 Level n Intens. Care Nursery,High Risk OB, Neurosurgery, Non-profit President Redlands, CA 92373 600 Orthopedic Surg., Wound Care, Home Health, Hospice, Phys. (909)335-5500/335-6497 Ther^y, Pediatrics, Behavior^ Medicine, ICU, Urology, Gastroenterology jJPJi. Memorial Hospital l.'V) N/A Surgery, Orthopedics, OB/GYN, Gasiro, Oncology, Tenet Health Care Larry Payton 21 47-111 MonroeStim N/A ll-i Pediatrics, Internal Medicine, Neurosurgery, Urology, 24-Hr, ER., COO Indio.CA 92201 Mia ' Cardiac & Vascular Cath. Lab, Outpatient, Prenatal Svcs., ICU (760)775-8019/775-8014 Cfaino Valley Medical Center 126 550 N/A 24-hr. ER, Same-Day Surg., ICU, Transitional Veritas Health Makoto Nakayama 22. 5451 Walnut Avenue N/A 200 Care, Chest Pain Ctr., Indust. Care, Services, Inc. President/CEO Chino.CA91710 230 The Birth Place, Pediatrics, Acute Care (9()9)464-86a)/464-8882 Loma Linda U. Community Med. Ctr. 120 300 MIA' ICU/CCU, Outpatient Surgery, Medical/ Adventist Health Systems, Michael Jackson 23. 25333 Barton Road Mia ' N/A Surgical Units, Emergency Service, Loma Linda Administrator Loma Linda, CA 92354 N/A Outpatient Services, Radiology, Physical Therapy (909) 558-6601/558-6259 Victor Valley Community Hospital 115 506 N/A Outpatient Surgery, MedVSurg. Units Victor Valley Community Jeff Flood 24. 15248 11th Street ::() Inpatient & Outpatient Behavioral Hospital, Inc. CEO Victorviile, CA 92392 129 Health Unit, MR/CT/NICU (760)245-8691 Doctors' Hospital Med. Ctr. of Montclair 102 475 N/A 24 hr. ER; Family Centered David Chu 25. (Formerly KPC Global Med. Ctr.) N/A 300-t Birth Program, OB/GYN; Pediatrics, Outpatient Surgery, CEO 5000 San Bemardino Street 145 Medical/Surgical, ICU/CCU, CT Scan, MRl, Cardio Pulmonary, (909) 625-5411 Montclair, CA 91763-2326 Mammograms, Physical Therapy, CPSP, Health Education Moreno Valley Community Hospital 101 356 N/A Spine Center, OB Services, ER Valley Health System James Larson 26. 27300 Ills Ave 104 Acute Care Facility Administrator Moreno Valley, C.A 92555 116 Outpatient Diagnostic Services (909)243-0811 Rancho Springs Medical Center 99 500 WND 24-Hour Emergency Services, Acute Care, San Diego : . Scott Crane i 27. 25500 Medical Center Dr. WND 250 Inpatient & Outpatient Surgery, Matemety Care Hospital Association CEO Murrieta, CA 92562 200 Birthing Suites, ICU, Infusion Therapy, Breast Care Center, Outpatient (951) 677-9710/677-0056 Imaging & Treatment, Total Joint Replacement Program, Community Education San Dimas Community Hospital 93 446 WND ER, ICU/CCU, MedJSurg., Sub-Acute Skilled, Tenet Health System Garry M. Olney 28. 1350 W.Covina Blvd. WND ;':i87\:.: Maternity, 0/P Surg., Phys. Therapy, 24-Hr. Emergency, CEO San Dimas, CA 91773 150 Bloodle.ss Medicine & Surgery Program, Senior Program (909) 599-6811/599-0629 Vencor Hospital-Ontario 91 300 N/A Acute Care-Long Term, Vencor Operating, Inc. Robert Trautman 29. 550 N. Monterey Ave. N/A 200 Intensive Care, Louisville, KY CEO Ontario, CA 91764 89 Cardio Pulmonary, Rehabilitation Services (909) 391-0333/391-2892 [email protected] Desert Valley Hospital 83 402 rWA OB, Imaging, Med./Surg., Telemetry, Desert Valley Lex Reddy 30. 16850 Bear Valley Rd. N/A 67 ICU, Lab., ER, Step-Down Unit, Health Systems CEO Victorviile, CA 92392 133 Outpatient Surgery (760)241-8000 : ;|s;: / Ballard Rehabilitation Hospital 60 260 N/A Physical Acute Rehabilitation, Sun Healthcare Robert R. Herrick 31. 1760 W. 16th St. N/A 65 Industrial Medicine, Pain Management, Group CEO/Administrator San Bemardino, CA 92411 34 Pulmonary Rehabilitation (909) 473-1275/473-1276 Canyon Ridge Hospital 59 153 N/A: Behavioral Health, Alcohol/Drug, Adult/Pediadric Heritage Care Diana Hanyak 32. 5353 "G" St. N/A 23 Acute, Outpatient Programs, 24-Hr. of Chino, LLC CEO Chino.CA 91710 29 A.s,sessment, Referral (909) 590-3700/590-4019 Barstow Community Hospital 56 239 N/A Inpatient & Outpatient Surgeries, OB/GYN, CCU, Community Butch Naylor 33. 555 S. Seventh Ave. N/A 80 24-hr. Emergency Dept. Health Systems CEO Barstow, CA 92311 113 (760) 256-1761/953-3375 Palo Verde Hospital 55 WND :N/A Full Service Comm. Hospital, Adult/ Province Vickie Clark 34. 250 N. 1st St. VN/A Pediatric Acute Care, Inpatient/Outpatient Surgery, Healthcare CEO BIythe.CA 92225 Emergency, Matemity, Women's Health. Home Health (760)921-5150/921-5201 Mountains Community Hospital 36 162 $10 million Skilled Nursing Unit, Lab., Radiology, District Hospital James R. Hoss 35. 29101 Hospital Rd. N/A 50 24-Hr. ER, OB, Physical Therapy, Executive Director Lake Arrowhead, CA 92352 35 Rural Clinic, MedySurg. Wing (909) 336-3651 x3200/336-1179 NIA = Not Applicable WND = Would Not Disclose na = not available. The information in the above list was obtained from the hospitals listed. To the best of our knowledge, the information supplied is accurate as of press time. While every effort is made to ensure the accuracy and thoroughness of the list, omissions and typographical errors sometime occur. Please send corrections or additions on company letterhead to: The Inland Empire Business Journal, P.O. Box 1979, Rancho Cucamonga, CA 91729-1979. Researched by Sondra Olvera. Copyright 2005. This list appeared in the June 2004 issue of the Inland Empire Business Journal. The Book of Lists available on Disk. Call 909-989-4733 or Download Now from www.TopList.com JUNE 2005 BUSINESS JOURNAL • PAGE 37 gets to talk to them? I thought And I haven't even men Welcome to Voice Mail Hell only the Pope and a few select tioned the number of people continued from page 10 name. I am calling to find out Hollywood stars were that dis who are on hold, even as you are reading this piece. Factor be happy to put you into a cell. who that person is. And like tanced from the unwashed those man-hours and average These days you may not even you, I have known the name and masses. out the money it is costing. You get a receptionist. Many compa punched it in, only to find out If Bill Gates hadn't taken could probably pay off the nies now have machines that there is no such person, even if that call from IBM back in the national debt if people would answer the phone, ask you what he is the owner of the company. seventies, there would be no just answer the phone. language you would like to talk If I can get hold of a live Microsoft today. Back when One last thought here. You in, what department you want receptionist, they are not Michael Jackson did that com know the part of the phone and the extension number of the allowed to take a message. I mercial for Pepsi, some ad message that says, "Your call is person you are trying to reach. have to wonder whatever hap agency guy had the idea to call very important to us?" It's not. You would think that these com pened to all of those pink pages. his agent after hours when the panies would at least hire a good Often I get that person who decision-maker answered his clear voice to record these mes doesn't normally answer the own phone. Those days are sages, but often as not the phone and doesn't know who gone. recording is by someone who the person is you are calling. Today those important mes speaks English as a third lan Why did they pick it up sages are fermenting in the guage. in the first place? same stew as the time-share and In my work, I am often not I have left as many as 15 mortgage solicitation callers. Call Today I think some people are sure if I want someone in mar voice mail messages in one day, Inland Empire keting, public relations or adver and gotten no return. It can't be counting the calls to see just tising. I can't ask, because the my deodorant. Smells don't how dedicated and sincere the Business Journal machine does not give me any travel over the phone. I think. callers are. I wonder how the cut (909) 989-4733 options. It expects me to know. So what is it? is determined. Who gets in and Sometimes it will ask me to Has the screening process who gets left out? It sounds like spell the last name of the person gotten so sophisticated that peo the plot to some perverted and I am calling. I may not know the ple now pick and choose who boring reality show. Citizens Business Bank Celebrates Change is On the Way, 30 Years of Superior Performance Be Prepared, Not Surprised continued from page 1 had grown to $2.9 billion; gross Managerial Skills loans and leases reached $2.1 •With more fffecftw project managen group management and the financial performance for billion; the bank's capital had programming and complex prnhlem-solving 2004 and the first quarter of lower level positio Strategic and Analytical i grown to $317.5 million; assets being outsourced Critical thinking, security 2005. CVB Financial Corp. management and disastar ended the year at $4.5 billion; important that U.S. preparedness based workers devel kitamatlonal Team achieved record results for the Collaborative Experience and earnings totaled at $61.5 the advanced skills thirteenth consecutive year in Technology-mediated tela million. necessary to ma e/ith India aiKl Mexied 2004. Dec. 31, 2004, deposits direct an^ral^^feol' an incrp^ini^y global workffllte. i At^re University of- - 'i Loma Linda Red&ds School of \ Business our Bachelor iof mi ; Chamber of Commerce Sdence in Information Systems and Master of 17tK. GUinual (science in Information Technology programs help . Seminl>(fe 6otf Ciasstfr you attain these vital skills. IflfcDriESDAy, JunE 29, 2005 UNIVERSITY C SEKRA LAKES QOU' COURSE Registration: 11:30 - 12:45 P.M. Redlands Shotgun Start 1:00 P.M. Awards Dinner Following Tournament SCHOOL OF BUSINE Cost is $95 per player. Early Bird Cost $85 prior to June 15th Includes dinner, gift bag and door prize ticket For information on participation and Contact us Today to Prepare for Tomorrow sponsorship, contact the Loma Linda Chamt>er at 909-799-2828. 1-888-999-9844 Toll Free www.redlands.edu/schoolofbusiness JUNE 2005 BUSINESS JOURNAL • PAGE 38 EXECUTIVE NOTES Regional Medical Center in as the director of development UCR Palm Desert Club has been named executive Palm Springs. Dr. Anderson activities. In her new role announced the naming of two liaison to the Country Club will be responsible for managing Larson will oversee the devel local residents to special Managers Association. Radoff the operations of the emergency opment team at the Colton head assignments with the will work with general man department and ensuring it is quarters, raising money and cul Executive-in Residence agers of the golf clubs in the properly staffed with highly tivating relationships in the Program at the new Palm Coachella Valley to identify qualified physicians and physi community on behalf of Desert campus. Two graduate entrepreneurs, CEOs and senior cian assistants. Anderson will Tt-inity. Larson has always had programs are slated to begin executives to participate in the develop and execute patient sat a passion for non-profit organi this fall, an MBA program and Executive-in-Residence isfaction programs. Anderson zations and giving to the com MFA in creative writing and Program. Norm Aron, who will also maintain frequent inter munity. Prior to Trinity she was writing for the performing arts. has a distinguished career as a actions with hospital leadership, the development and communi Executives-in-Residence will founder and CEO of numerous management and medical staff. cations manager for the Make- join Rancho Mirage-based companies, has been named Dr. Anderson has been pub A-Wish Foundation's Inland entrepreneur Richard community liaison. Aron is lished in the Journal of Empire office where she over Heckmann, CEO of K2 Inc., recruiting executives from the Investigative Medicine, and is a saw the marketing, public rela campus benefactor and founder community and raising funds member of the faculty at tions, and fundraising for of the Richard J. Heckmann for student scholarships and Arrowhead Regional Medical Riverside and San Bernardino International Center other needs... California Center... Life-time Inland counties... The Ontario forEntrepreneurial Emergency Physicians (CEP) Empire resident Jessica Larson Convention Center is proud to Management at UCR Palm Medical Group is proud to has joined Trinity Children announce two new additions to Desert, in the education of stu announce that Brian and Family Services, one of the their management staff; Steve dents. Buzz Radoff, general Anderson, MD, has accepted nation's largest nonprofit Schriver, director of food and rnanager and chief operating the position of medical director providers of child care services. beverage; and Dennis Weber, officer of The Lakes Country of emergency services at Desert catering sales manager. The Book of Lists available on Disk, Call 909-989-4733 or Download Now from www.TopList.com Get a jump on your competition by securing your space in Inland Empire's premier reference tool TODAY. Sponsorship Packages...$6,000 Full Page...$3,750 • Half Page...$2,750 For details, contact your account manager at (909) 989-4733 PAGE 38 INLAND EMPIRE BUSINESS JOURNAL BOOK OF LISTS JUNE 2005 BUSINESS JOURNAL • PAGE 39 MANAGER'S BOOKSHELF "Will Your Next Mistake Be Fatal:Avoiding the Chain of Best-selling Mistakes That Can Destroy,'99 Business Books hy Robert E.Mittelstaedt, Jr. Here are the current top 10 best-selling books for business. The list is com piled based on information received from retail bookstores throughout the Business problems that end in gone wrong. In those three cases U.S.A. the collapse of entire corporations executives cynically believed that are rarely based on management they were so smart they could 1. "Blink: The Power of Thinking Without Thinking," by Malcolm disagreements about whether the never be caught. It was a philoso Gladwell (Little, Brown & Co...$25.95) (1)* Why instant judgments proverbial bottle being half full or phy they shared with notorious aren't as fast as you believe. half empty. It makes little differ bank robber Willie Sutton, and with 2. "Conspiracy of Fools: A IVue Story." by Kurt Eichenwald (Broadway ence whether the bottle's contents the same result. Unlike Sutton's Books...$26.00) (2) How Enron executives fooled all of the people, all are key markets, sales volume, pro crimes, those three corporate disas of the time. duction, quality of deliverables, ters had a cascading effect, destroy slow payments, or a dozen other ing the financial well being of liter 3. "The World Is Flat: A Brief History of the Twenty-First Century," areas affecting business. The point ally hundreds of thousands of their by Thomas L. Friedman (Farrar, Straus & Giroux...$27.50)** Why busi ness globalization has arrived and is likely to stay. made by author Mittelstaedt is that stakeholders. no one seems to notice the trend The author believes that these 4 "Avon: Building the World's Premier Company for Women," by that is either filling or emptying the disasters can be overcoming by rec Laura Kiepacki...(John Wiley & Sons...$24.95)** How a bookselling bottle. Mittelstaedt makes the case ognizing the patterns early and cor business became a giant in women's beauty products. for a woeful similarity to every recting them. For openers, he iden business disaster, stating; tifies three areas in which business 5. "Automatic Wealth: The Six Steps to Financial Independence," by Michael Masterson (John Wiley & Sons..$24.95) (8) A self-made mil "In each case of a crisis with an errors have fertile ground to grow lionaire offers a plan for building wealth. adverse outcome, there is a very in full disasters: strategy, execution common pattemi and corporate culture. 6. "Smart Women Finish Rich: 9 Steps to Achieving Financial Security * An initial problem, often minor in To counter disasters in each of and Funding Your Dreams," by David Bach (Broadway...$14.95) (3) isolation, that goes uncorrected these areas, Mittelstaedt introduces In the real world dreams and financial security cost money. * A subsequent problem that com a concept called M3, short for 7. "The 8th Habit: From Effectiveness to Greatness," by Stehen R. pounds the effect of the initial prob "Managing Multiple Mistakes." Covey (Free Press...$26.00) (5) Covey examines the evolving models of lem The author notes: leadership. * An inept corrective effect "The concept...is based on the * Disbelief at the accelerating seri observation that nearly all serious 8. "Winning," by Jack Welch (HarperCollins...$27.95)** The prime ousness of the situation accidents, whether physical or example of business success tells how it's done. * Generally, the attempt to hide the business, are the result of more than 9. "Disney War," by James B. Stewart (Simon & Schuster...$29.95) (7) truth about what is going on while one mistake. If we do not 'break the Investigative reporting of the "mouse that roared back." an attempt is made at remediation chain' of mistakes early, the dam * Sudden recognition that the situa age that is done, and its cost will go 10. "Good to Great," by Jim Collins (HarperCollins...$27.50) (9) Climbing tion is out of control or in extremis' up exponentially.... the steps from being good to being great. * Finally, the ultimate disaster sce Most of the book highlights nario involving significant loss of methods of becoming sensitive to *(1) ~ Indicates a book's previous position on the list. ** — Indicates a book's first appearance on the list life, financial resources, or both, mistakes caused by faulty strate and ultimately, the recriminations." gies, substandard execution, and ness. Mittelsteadt comments: He details at least a dozen solid In other words, management is so counterproductive cultures. As is "Many of the principles we have ideas that are easy to put into prac immersed in ignoring, making poor the case with many physical ail discussed for larger situations tice. decisions, or covering up the prob ments, catching errors in their apply to smaller companies, includ Despite the negative title, the lems, they fail to notice that not formative phases and managing ing for signals, developing standard book is well worth the price of only have the bottle's contents dis ways out of them are crucial in pre procedures, evaluating scenarios admission to a banquet of ideas that appeared, but so has the bottle. venting them from becoming total and risk factors, and developing an could save your business. Enron, WorldCom, and Health- disasters. economic business visioning — Henry Holtzman South are merely three on a grow Of unusual value is a segment process/' ing list of major business ventures of the book that targets small busi- GABRIEL ENVIRONMENTAL SERVICES ^ ^ Reliable & Timely Service Nationwide • Phmsm 1 tt III « M«M i::l: 8«jv«oNM«NTAiwfivtos www.gabriei-environmentai.com • It • Asb*sto« June 2005 BUSINESS JOURNAL • PAGE 40 As the name suggests. increase in the Experience Plan, the effect of the Mod is Biggest Guaranteed Cost policies set the Modification Factor. Loss compounded. The employer price of the policy for its speci Sensitive Plans illustrate this pays for the injuries and is Workers' fied period. What it doesn't say even more pointedly. Some faced with a higher premium is that injury costs incurred dur companies on these plans liter cost for having the losses. In Compensation ing that policy period will be ally write the checks for injured effect, they are being charged felt for three years into the workers' medical costs, lost twice for the losses. Insurance future. wages, and associated expens This may not be fair, but Even with a so-called es. that is the way it works. This is Mistakes Guaranteed Cost Plan, employ-^ If an employer is on a a clear and quantifiable fact. ers pay for all employee injuries Dividend, Retrospective By Michael Haverdink and then some through an Rating, or Large-Deductible continued on page 45 Most business owners and managers purchase workers' compensation in the wrong way. About 90 to 120 days before 2005 'Job Killer' List Exceeds 40 Bills their policies expire, they put it out to bid and get quotes. Once Following is the litigation on alleged violations of containers for port security purposes. in, they review the prices and 2005 list of the permits, regulations, and statutes. 13 AB 1407 (Oropeza; D-Long Beach) "job killer" 7 AB 802 (Wolk; D-Davis) General Fuel tax. Increases taxes on certain , usually select the policies with proposals under plans cost increase. Slows develop industries by adding 5 cents per gal the lowest premiums. consideration ment of affordable housing and in lon to off-road diesel. in the Legisla creases opportunity for unnecessary 14 AB 1430 (Goldberg; D-Los While this may sound like a ture. Tlie 40+ litigation by forcing local govern Angeles) Elimination of pro-jobs good business approach, it's not proposals will ment to integrate two incompatible environmental program. Limits have a negative im planning proces.ses. job creation and worsens the state's only the least effective way to pact on California's 8 AB 875 (Koretz; D-West Holly air quality problems by eliminating control workers' compensation economy and the competitiveness of wood) Government agency po current emissions reduction trading employers here. tential harassment of employers. programs, which provide balance insurance expenses, but it actu AB 6 (Chan; D-Oakland) Personal Opens the door to potential harass between job growth and the environ income tax increase.* Increases ment by government labor and taxing ment, ally drives up the costs. the tax burden on small business by agencies by requiring the referral of 15 AB 1549 (Koretz; D-West Hol To understand why the bid- increasing personal income tax rate to an unspecified labor violation to the lywood) Workers' compensation; 10 and 11 percent and the alternative taxing agency lor a tax audit and re unqualified medical providers. search method of purchasing tax rate to 8.5 percent. quiring the referral of an unspecified Increases costs and uncertainty in the workers' compensation cover AB 9 (Goto; D-San Jose) Sales tax tax violation to the labor regulator, workers' compensation system by al increase. Increases the cost of doing exposing employers to an expensive, lowing unqualified medical providers age is an ineffective way to business by placing a sales tax on time-consuming fishing expedition like acupuncturists to determine dis reduce costs, it's necessary to certain services. for possible employer tax or labor ability and inappropriately become AB 48 (Lieber; D-Monntain Vtew) code violations. Independent Medical Reviewers explode the commonly held Minimum wage increase.* Provides 9 AB 1007 (Pavley; D-Agoura Hills) — giving them the power to overrule misconceptions about this type significant disincentive for employers Potential fuel cost Increase. Re medical decisions by doctors. to create jobs in California by giving quires the California Air Resources 16 AB 1644 (De La Torre; D-South of insurance. our state the highest minimum wage Board to develop and adopt a plan Gate) Tax credit elimination. Most important of all, in the country. Increases the cost of to transition away from petroleum- Increases taxes, making California doing business by over $2 billion an based products, despite their abil unattractive to cutting-edge indus insurance companies don't pay nually by raising the state minimum ity to meet California's strict air tries by eliminating certain tax cred its and reduces California's business for employee injuries, they wage to $7.25 in 2006 and to $7.75 quality standards, thus abandoning in 2007, and indexing increases every the state's policy of fuel neutrality, competitiveness by restricting the tax merely finance them. Workers' year thereafter. potentially increasing costs to con treatment of subchapter "S" corpora AB 169 (Oropeza; D-Long Beach) sumers and employers, tions, costing California employers compensation is not typical Excessive litigation.* Negatively 10 AB 1101 (Oropeza; D-Long Beach) approximately .$900 million. insurance. It is little more than a distinguishes California from the Ports: regulatory complexity. Ham 17 AB 1700 (Pavley; D-Agoura rest of the country by exposing every pers operations at ports, rail yards, Hills). Proprietary information. finance system in which the business to excessive litigation and in distribution centers and airports by Exacerbates an already hostile legal insurance company merely creases the cost of doing business by shifting regulatory authority over environment by impeding a business' mandating damage awards and new emissions from state to local entities, ability to maintain the confidentiality fronts the cost of employee civil penalties for gender pay equity creating a patchwork of potentially of its proprietary information. injuries. Employers will pay violations. inconsistent regulations statewide, 18 ACA 7 (Nation; D-San Rafael) AB 391 (Koretz; D-West Hol creating conflicts with federal law. Tax vote. Gives local governments back two to three dollars to the lywood) UI benefit expansion.* 11 AB 13i0 (Nunez; D-Los Angeles) unprecedented authority to enact a insurance company for every Increases the cost of doing business in Severance offers; increased litiga special tax assessed at local level California by forcing California em tion. Establishes new reasons to sue with a simple majority of voters, dollar the insurance company ployers to subsidize a strike against private sector employers of all sizes adding complexity and uncertainty pays in claim costs. This is the their own company by providing by .setting in statute a very detailed to California's already complex and unemployment insurance benefits to notice prtxess that an employer must uncertain tax structure. same as borrowing money at workers unemployed due to a strike. follow exactly in order to be able to 19 SB 2 (Speier; D-San Francisco/San utilize any severance agreement. Mateo)/SB 518 (Kehoe; D-San rates of 100-200 percent. AB 528 (Frommer; D-Glendale) Predatory litigation. Increases 12 AB 1406 (Kamette; D-Long Diego). Homeowner's insurance Depending on the amount predatory lawsuits and opens the door Beach) Ports and harbors: fee cost increase. Drives up the cost of to the very type of litigation the voters Increase. Shifts cost responsibility homeowner's insurance, contributing of the premium and their risk of California sought to stop through from federal to state entities, thereby to the problem of unaffordable hous tolerance, workers' comp insur the passage of Proposition 64 by increasing the cost of goods move ing, by mandating excessive claims ance buyers generally select expanding the potential for frivolous ment by adding a $ 10 fee on all between two types of policies. One is known as Guaranteed Cost or Dividend Plans. The other is known as Loss Sensitive Plans, Retrospective Rating continued on page 41 Plans or Large Deductible Plans. June 2005 BUSINESS JOURNAL » PAGE 41 ment." Apparently a number of Southern California regions, the sion was almost 4%. The firms originally listed in this Inland Empire and Orange Finally there were the sector have been reclassified County. Job growth in Orange household revisions. Remember elsewhere in the figures, as the County had been shown to be that there are two ways of meas California sector alone showed a down decelerating since early 2003, uring employment in the US-a ward revision of 65,000 jobs, completely contradicting other payroll survey from data that Report 15% of the total employment in evidence such as sharply falling comes directly from employers the sector. Apparently some por office vacancies and solid tax through the unemployment able sales growth. The area saw continued from page 34 tion of these jobs was reclassi insurance programs and a house fied in the motion picture indus payroll numbers revised up hold survey that provides a try, contributing to the 20,000 almost 2%, with growth rates in measure of employment directly than originally estimated, as we job revision already noted. 2003 and 2004 increasing to from the employed. This second had been suggesting might be By region the gains are 1.8% in 2003 and 2% in 2004. continued on page 45 the case for the last two quarters concentrated really in two For the Inland Empire the revi- given other evidence of a solid ly expanding economy here in the Southern California region. Total state non-farm payroll 2005 'Job Killer' List Exceeds 40 Bills jobs were revised upwards by continued from page 40 consideration, which would likely 65,000 for the 4th quarter of 04. 28 SB 409 (Kehoe; D-San Diego) lead to a massive gas tax, causing payments to a small group of policy General plans; increased complex higher gasoline prices, increased costs for In 2004 growth was increased holders. ity Slows development of afford con.sumer goods and thou from 1% to 1.7% (Q4 to Q4), on 20 SB 17 (Escutia; D-Norwalk) Prop able housing by adding increased sands of lost jobs for California. erty tax increase. Increases property complexity and delay to the planning 35 SB 760 (Lowenthal; D-Long par with the growth rates seen in taxes on business when more than process and creates another opportu Beach) Ports: Goods movement cost increase. Increases the cost of the rest of the US. 50 percent of ownership changes nity for legal challenges to new hous and imposes burdensome reporting ing by making urban water manage goods movement in California by as By sector. Leisure and requirements and harsh tax penalties ment plans subject to the California sessing a $30 fee per 20-foot equiva for errors. Environmental Review Act. lent unit on containers processed Hospitality, Construction and 21 SB 27 (Escutia; D-Norwalk). Tax 29 SB 459 (Romero; D-Los Angeles) through the Los Angeles and Long Retail Trade all saw very large liability increase. Increases taxes on Goods movement; cost Increase.* Beach ports. California employers by reducing the Increases the cost of goods move 36 SB 762 (Lowenthal; D-Long upward revisions in the number amount of tax credits that a corpora ment and discourages job creation by Beach) Ports: cost increase. Makes of jobs. This reflects in part the tion may use to reduce its liabilities, imposing a fee on railroad com California ports less competitive by making California less competitive panies that operate in the counties assessing a fee on motor canters and continuing strong growth in for jobs. of Los Angeles, Riverside and San creating a government-run bureau cracy to regulate truck movement in new residential building, strong 22 SB 44 (Kehoe; D-San Diego) Bernardino. Affordable housing development 30 SB 497 (Simitian; D-Palo Alto) and out of the ports. consumer spending and the impediment. Slows development of Construction Industry; cost 37 SB 764 (Lowenthal; D-Long affordable housing and increases the Increase. Potentially destroys Beach) Ports: Goods movement surge in tourism that occurred in opportunities for unnecessitry litiga California's construction industry by cost increase.* Increases the costs of 2004. Information (primarily tion by forcing local government to requiring specified off-road equip goods movement and drives busi integrate two incompatible planning ment engines be repowered with ness and jobs from California ports motion picture production) and proce.sses. newer engines within a specific time by requiring the City of Los Ange Finance also saw some upward 23 SB 109 (Ortiz; D-Sacramento) frame in order to be eligible to bid les and the City of Long Beach to Excessive litigation. Increases litiga for a state infrastructure contract. prohibit any growth at their respec revisions. Finally State and tion co.sts and potential lawsuits by 31 SB 593 (Alarcdn; D-San Fernando tive pons unless that growth can be accomplished with no air pollution Local Government also saw an allowing for both civil and criminal Valley) Health care cost increase. penalties for minor air quality viola Increases costs to California's busi increases. upward revision, as the cuts ini tions. nesses by unfairly implementing a 38 SB 840 (Kuehl; D-Santa Monica) 24 SB ISO (Escutia; D-Norwalk) Ad tax on certain employers to reim Government-run health care.* Im tially reported in education ditional insurance requirements; burse the state for the costs incurred poses a government-run health care appear to not be as large as ini cost increase. Increases the cost of in providing health care coverage to system on all Califomians. insurance for business and individu the employer's employees and their 39 SB 852 (Bowen; D-Redondo tially reported. Federal govern als by adding new burdensome and dependents who are enrolled in the Beach) Business cost increase. ment jobs were revised down unnecessary requirements on insur Healthy Families Program or Medi- Imposes unworkable requirements ance carriers. Cal. governing non-electronic data on ward, leaving total public 25 SB 174 (Dunn; D-Garden Grove) 32 SB 600 (Ortiz; D-Sacramento) government agencies, education in New "sue your boss" lawsuits. Biomonitorlng.* Makes California stitutions. businesses and non-profits. employment at approximately Increases employer liability by pro unfriendly to business by establish 40 SB 870 (Escutia; D-Norwalk) Em the same level. viding new incentives for plaintiffs ing a biomonitoring program that ployer penalties. Restricts flexibility and their attorneys to file lawsuits by could potentially lead to the elimina for local agencies to assess penal ties that fit the infraction for certain The revisions are not only establishing new types of "sue your tion or reduction of use of certain air quality violations, and directs about adding or subtracting boss" lawsuits. chemicals which have not been 26 SB 300 (Kuehl; D-Santa Monica). scientifically proven harmful, based the majority of those revenues to an from the estimated number jobs Leave law abuse. Opens California's on mere detection. unrelated program. 41 SB 833 (Bowen; D-Redondo from the economy, but also leave law to potential abuse by re 33 SB 646 (Kuehl; D-Santa Monica) moving controls that require dhat the Water discharge; burdensome Beach) Onerous fax communica about reclassification of jobs by employee actually provides the care, requirements. Jeopardizes jobs and tion restrictions. Increases costs by among other provisions. agriculture and timber industry rev placing onerous administrative and industry when there are errors in 27 SB 399 (Escutia; D-Norwalk) enues by imposing mandatory annual economic burdens on associations how they are initially listed. Health care cost increase Increases fees for water discharge waivers with and employers by requiring express litigation costs on insurers and the no accountability requirements. written consent from their own Temporary employment servic self-insured by requiring medical 34 SB 757 (Kehoe; D-San Diego) Gas members and/or customers prior to es fall under the Administrative payments in excess of Medi-Cal tax.* Introduces a new mandate to sending certain fax communications. reimbursement rates and increasing cut gasoline use by 15 percent, with Support portion of Professional non-economic damage awards. out taking population growth into and Business Services super- sector. According to the Bureau of the Census this industry com prises establishments "primarily engaged in listing employment vacancies and in referring or placing applicants for employ BUSINESS JOURNAL • PAGE 42 u s IN E s s County of 5an Bernardino CONLEY SALES COMPANY SPENCER MUSIC AND JEMSCE INC. TITAN REAL ESTATE L.TJ). ENTERPRISE ROBERT CONLEY RECORD CORPORATION MIGUEL MORENO 55365 29 PALMS HWY EXCLUSIVE LIMOUSINES LEON DENEHY 14168 PLUMAS CT ROBERT E. SPENCER 2378 CABRERA AVE. YUCCA VALLEY CA 92284 AND TRANSPORTATION 23696 MANZANITA DR FONTANACA 92336 3722 YUBA RIVER DR SAN BERNARDINO CA 92411 760-365-0608 SERVICES CRESTLINE CA 92325 ONTARIO CA 91761 909-473-0520 ALBERT R ESTRADA EL CURIOSO 909-268-2262 TITAN REAL ESTATE 14901 FROST AVE #67 PARKER STRIP MARINE ALEJANDRO F ANORGA KLUTE & NEWTON, LLP COMPANY, INC CHINO HR,LS CA 91709 SC MASON CORPORATION 7910 TAFIA ST RES CAREERS MARK B. KLUTE RAY DAVID LAMB 909-597-4847 1201 PARKER DAM ROAD FONTANACA 92336 9420 WINTERGREEN ROAD 650 E. HOSPITALITY LANE, SUITE 55365 29 PALMS HWY. EARP CA 92242 909-615-0897 PINON HILLS CA 92372 SAN BERNARDINO CA 92408 YUCCA VALLEY CA 92284 SPINTEX FITNESS A&A DRIVING / TRAFFIC 760-868-1505 909-888-3887 760-365-0608 ROBERT TEIXEHLA SCHOOL EXCEL TRANSPORTING 3375 BAYBERRY DR LUPITA RIVERA AND TOWING ALPHA & OMEGA ENTERPRISES MORENO AND SONS MILKANO SERVICES CHINO HILLS CA 91709 9030 SIERRA AVE SUITE L 15252 SLOVER AVE CHARLES L HERRING 2378 CABRERA AVE MILKO E TOPALOV FONTANA CA 92335 FONTANACA 92337 7201 HAVEN AVE. # E SAN BERNARDINO CA 92411 11088 CARLOW CT EARTH AUDIO VIDEO 909-350-0789 310-478-1000 RANCHO CUCAMONGA CA 91701 909-473-0520 ALTA LOMA CA 91701 INC. 909-899-8929 NAJJAR &M1L1KIAN AUDIO AX. PALLETS LOVING HANDS ELDER WHAT'S HAPPENING NOW NEW COLOR EMBROI 1703 E WASHINGTON ARNULFO ALVARADO CARE BEYOND BEAUTY CONCEPTS 4 U BARBER SHOP DERY COLTON CA 92324 14040 SLOVER AVE. GERALDINE STITES JUDITH K JOSLIN WARNIE HAYNES JR. JOEL A REYES EONTANACA 92337 5644 HUNT CLUB DR. 12759 FOOTHILL ELY SUITE 0315 349 W. HIGHLAND AVE. 5111 CARRIGEDR FUTURE VISION GROUP, INC 909-429-7922 FONTANACA 92335 RANCHO CUCAMONGA CA 91739 SAN BERNARDINO CA 92405 ALTA LOMA CA 91737 INC FUTURE VISION GROUP 909-475-8002 909-989-3646 368 WEST H ST. ACES CONCRETE COMPANY OCHOA & ASSOCIATES CALIFORNIA GENERATOR COLTON CA 92324 AD AN BELMONTEZ ERNEST C OCHOA 8990 COTTAGE AVE. UNIT D ADVANCED AUTOMOTIVE OJ TRANSPORT 17811 SANDHURST AVE 17337 ARROW BLVD RANCHO CUCAMONGA CA 91730 TOYZ OSCAR RAMIREZ JAKKIZ FONTANACA 92336 FONTANACA 92335 909-989-8732 LONNIE G WALL 18934 VALLEY BLVD JACQUELINE L JOHNSON 909-822-3624 167 N. 3RD AVE. STE B BLOOMINGTON CA 92316 1316 SOUTH MEADOW INDOH9 CONTACT ONE MORTGAGE UPLAND CA 91786 LANEAPT.161 BUD HERRERA THE DRUMMERS LOUNGE SARA M NUNEZ 951-347-4630 JOSHUA'S GIFTS COLTON CA 92324 14202 RANCHERO DR DAVID D EPLER 8729 NINTH ST. SUITE # 200 MICHAEL R EASTMAN 909-825-5257 FONTANACA 92337 13532 SUTTER CT. RANCHO CUCAMONGA CA 91730 HINSON RACING 12188 CENTRAL AVE #452 9095197542 FONTANACA 92336 909-579-0791 1630 W. 11 ST UNIT E CHINOCA 91710 DISGUISE THE LIMIT UPLAND CA 91786 COSTUMES AND PARTY AMERICAN DESIGN TILE LYNN'S UNIQUE GIFTS 909-946-2942 MONTESSORI SCHOOL OF SUPPLIES JOSE ZAVALA JOANN L MARSHALL CHINO ROBERT BRAMBILA 11808CALCITEAVE 1251 E. LUGONIA AVE. SP. 115 INLAND VALLEY PAINTING SATHYA EDUCATIONAL SER 702 WEST SIXTH STREE HESPERIACA 92345 REDLANDS CA 92374 ERIC D COLTMAN VICES INC. CORONA CA 92882 9093073919 1352 OMALLEY WAY 4511 RIVERSIDE DRIVE 951-279-4280 DESERT HOME BUILDERS UPLAND CA 91786 CHINOCA 91710 DEVIN W GOODE PYAMID ONE 909-949-7910 909-591-3937 18950 SHEFFIELD ST CONSTRUCTION SEVICES HESPERIACA 92345 MARCEL EAST KITCHENS AND STONE 620 ROOSEVELT RD DESIGN CENTER DESERT MARINE LLC REDLANDS CA 92373 1811 W. FOOTHILL BLVD. 11494 1/2 MARIPOSA RD UPLAND CA 91786 HESPERIACA 92345 HUBBLY BUBBLY 909-949-7580 SAMEERAKHAN LITTLE ROSE GARDEN 1064 N. MULBERRY AVE. LLAMAS CONSTRUCTION PRESCHOOL AND CHILD- RIALTO CA 92376 & HANDYMAN CARE CENTER 909-875-9927 WALTER COTO DEMISE A ROSE 305 N. SECOND AVENUE, APR. #C 18061 HACKBERRY ST JF. JEWELERS UPLAND CA 91786 HESPERIACA 92345 JOSE A FELIX 112 SO. RIVERSIDE AVE. PACIFIC COAST FIRE M LINE TRANSPOR RIALTO CA 92376 PROTECTION HIGH DESERT REPORT DOMENIC M SARZOTTI ': A -ecopisjmc Subscription MICHAEL J ARAMBULA 909-875-6383 ^ 1h« SfOOco CompOfHas-a .gtfeft&aMcgtta ?SKI» 11446 IITHAVE 1210 WASTER ST. Invitation UPLAND CA 91786 p.O. tXJX 2710 760,951.5111 HESPERIACA 92345 MEN'S UNLIMITED victorville, ca 92393-2710 fax 760.951.5113 FASHION 909-985-5241 infoftTN^ocfeoCorrpor^com www.TheBtocXMComptrte.corr ANCIENT CITY TOURS LETICIAOSORIO For a one year introductory subscription GOODY'S FAMILY DESIREE J PADGETT 463 E. FOOTHILL BLVD. SIGN ME UP TODAY! at $59.95 (foreign $79.95) 10930 CABRILLO AVE RIALTO CA 92376 RESTAURANT LOMA LINDA CA 92354 NAZARIO BARRAZA Name 14096 GREENTREE BLVD. MIKES TOWING & TRUCKING Company- EVERYTHING LOW VOLTAGE MICHAELBYRD VICTORVH.LE CA 92392 PAUL MORENO 3027 N. ORANGE AVE Address 8006212965 RIALTO CA 92377 HALL FUNERAL HOME City .State. .Zip. 5549 BROOKS ST. 909-915-6825 JULIA A HALL MONTCLAIR CA 91763 15028 SEVENTH STREET, STE 9 Phone 4- X- „Fax4--4- MIKE'S TOWING & TRUCKING VICTORVILLE CA 92392 email. C & L CREATIONS MICHAEL BYRD 760-951-3674 MCA/isa/Amex/Discover ft- . Exp Date- CHRISTINA L MIANO 3027 N. ORANGE 1148 WEST ARBETH ST RIALTO CA 92377 REAL ESTATE PLUS HIGH Signature Sfgnatam of member authoHree payment tpr onfy. Na otTm use aiMhorized. NORTH RIALTO CA 92377 909-915-6825 DESERT SHEKINAH HDR36 GERMAN SANCHEZ Please Bill Me • CANTINARED CHOICE PLUMBING HEATING 14944 CULLEY COURT STE #4 TATIA WILLIAMS RODNEY L ISAACSON VICTORVILLE CA 92395 1054 N TURNER AVE, STE. 167 3166 NORTH G ST. ONTARIO CA 91764 SAN BERNARDINO CA AIR TECH 92405 LINDA G DVORAK ELIZABETH PENA DBA 57088 FARRELO ROAD PENA'S NOTARY SERVICE H&KAUTOSALE YUCCA VALLEY CA 92284 ELIZABETH PENA ALIREZA HAMRANG 1460 E. DEERFIELD STREET 18373 SANTA EE AVE SAN ONTARIO CA 91762 BERNARDINO CA 92407 909-418-7569 909-844-2483 June 2005 BUSINESS JOURNAL • PAGE 43 ACCURATE PLUMBING KML CONTRACTING SECURITY FIRST SPONGE MOBIL CAR WASH, AND CONSTRUSTION 32854 ASHLEY ROSE C LOCKSMITH SERVICES THE MIRNA ORTEGA HUY DAO HUY DAO AMERICA 10466 STOVER AVE TEMECULA CA 92592-7112 LISA LOUISE ALLGOOD 32073 POPPY WAY 7912 E SANTA CRUZ AVE ROBERT ANDREW LEWALLEN RIVERSIDE CA92505-2044 1970 TREVOR LN LAKE ELSINORECA 92532- ORANGE CA 92869-5648 102 CALLE LOS HIBISCOS KML CONTRACTING CORONA CA 92881-7464 2512 RANCHO MIRAGE CA 92270-8002 SCHOLARS DISCOUNT 32560 VIADESTELLO STANFORD CONSTRUCTION CARD TEMECULA CA 92592-3964 HAVE NOTARY - WILL GALAXY REALTY COMPANY R CUTS INC. 3746 MCKINLEY ST TRAVEL LESTER CALVIN STRAWSER TERRENCE GREGORY STANFORD 46TOSCANAWAYE RIVERSIDE CA 92506-2625 E AND R MUSICAL KATHYGAILHUUCK 28295 LONG MEADOW DR 77529 BURRUS CT RANCHO MIRAGE CA SUPPLY 3575 SWEETWATER CIR MENIFEE CA 92584-7749 PALM DESERT CA 92211-0413 92270-1977 OUTDOORS DREAMS 31451 LOMA LINDA RD CORONA CA 92882-8904 3429 CANYON CREST DR TEMECULA CA 92592-1605 MRS FIELDS COOKIE R CUTS INC. CHARMAIR CENTER APT IE CLEARING TO CREATE - RENU WADHAWAN 42335 WASHINGTON ST STE B 6139 SHAKER DR RIVERSIDE CA 92507-3908 CEDE WEAR ORANGE COUNTY 22500 TOWN CIR STE 2093 PALM DESERT CA 92211-8031 RIVERSIDE CA 92506-4703 303 MORGAN PL KATHYGAILHOUCK MORENO VALLEY CA CEDE WEAR VISTA CA 92083-8017 3815 SWEETWATER CIR 92553-7516 JFB BOOKKEEPING SERVICES HOUSE CLEANING 1398 SUTHERLAND DR CORONA CA 92882 JEANETTE FRANCES SERVICE RIVERSIDE CA 92507-8418 PRECISION SIGNING MARCELL & ASSOCIATES BLANCHARD SHAWNTA LORAINE ANDERSON SERVICES BRITE SMILE HARVEY DAVID MARCELL 2200 E SAHARA RD APT 9 6850 CORONADO WAY REDTECH SOLUTIONS 31214 JANELLELN NAZAFARIN RAFIEYAN 23640 TOWER ST STE 3 # STE PALM SPRINGS CA 92262-3582 RIVERSIDE CA 92504-2217 5294 SIERRA VISTA AVE WINCHESTER CA 92596-8899 2634 CAMINO DEL NINOS MORENO VALLEY CA RIVERSIDE CA 92505-2513 CORONA CA 92882-8074 92553-3066 PARADISE NAILS H LONG BEACH TREE E AND R MUSICAL THOMAS HUYNH FARM ADVANTAGE REAL SUPPLY JOURNEY CHAUFFEUR DISCOUNT TABACCO I47SFARRELLDR CARRIE MARIE TOMAN ESTATE SERVICES 31864 VIA SANTA ELENA SERVICES SAMER JENJABE PALM SPRINGS CA 92262-7204 I94IOHARLEYJOHNRD 5730 IVES PL WINCHESTER CA 92596-8612 NATALIE MELISSA PAINE 12190 FERRIS BLVD STE Q RIVERSIDE CA 92504-9669 RIVERSIDE CA 92506-3541 66700 SAN RAFAEL RD MORENO VALLEY CA BELLA FASHION TYLER PLAZA DESERT HOT SPRINGS CA 92557-7424 HABIB AZULAY HAPPY FLOORS & MORE CALIFORNIA VALLEY MEHDI NAMAK 92240-2627 114 N PALM CANYON DR SPARE PARTS INCORPORATED MUSHROOM SHENASAN ENTEREPRENEUR PALM SPRINGS CA 92262-5504 2060 CHICAGO AVE STE CI TOU YEU YANG 4773 TYLER STREET MODERN CONNECTIONS SOURCE, THE RIVERSIDE CA 92507-2347 11062 POLARIS DR 3128 E CHAPMAN 244 JOSEPH BEHNAM 27102 PAM PL DESERT SALES SAN DIEGO CA 92126-4704 13525 PALM DR MORENO VALLEY CA DISTRIBUTORS HAPPY FLOORS & MORE CHARMAIR CENTER DESERT HOT SPRINGS CA 92555-2043 MARILYN GENEVIEVE MILLER SPARE PARTS INCORPORATED ADVANCE SALES CO. 1587 WLORANE WAY 92240-5911 682 DAISY ST 1307 HADDINGTON DR 2230 LAKE PARK DR SPC 83 ANAHEIM CA 92802-3931 DISCOUNT TABACCO PALM SPRINGS CA 92262-5005 RIVERSIDE CA 92507-8421 SAN JACINTO CA 92583-7483\ DISCOUNT ANSWERING SAMER JENJABE ANGUS - STUART SERVICE 15545 AROBLES CT ANGUS - STUART VILLACARMELITAI CHINESE BISTRO 435 E LINCOLN ST STE F ALFRED KENNETH PERSSON MORENO VALLEY CA 30LAPLZ 898 CHASE ST 28490 US HIGHWAY 74 BANNING CA 92220-6012 1041 SHELLIE LN 92555-300 PALM SPRINGS CA 92262-6389 SAN JACINTO CA 92582-2551 SUN CITY CA 92585-9771 HEMETCA 92543-7285 MARCELL & ASSOCIATES SOUTHERN CALIFORNIA CHARO CHIKEN SOUND STAR DJ, THE SUN CITY FABRICARE HARVEY DAVID MARCELL ADVERTISE IMPACT WATERSPORTS MORENO VALLEY SEYMOUR RICHARD LEE JR UNIVERSAL REHABS INC. 47881 TWIN PINES RD PRODUCTS LLC 40485 MURRIETA HOT 26150 IRIS AVENUE 27848 DOREEN DR 26866 CHERRY HILLS BLVD BANNING CA 92220-9666 1097 N STATE ST SPC 518 SPRINGS RD STE B5 FERRIS CA 92571 SUN CITY CA 92586-2315 SUN CITY CA 92586-2567 HEMETCA 92543-1519 MURRIETA CA 92563-6406 IRON CROSS CHOPPERS ANGIES BEAUTY SALON ACCELERATED PIANO PRIDE INC COFFEE DROPS HARBOR ENGINEERING ANGELICA MARIA MAJICA SHERIANNTILTON 32085 VISTA DEL MONTE 877W4THSTE 1003 E DEVONSHIRE AVE MIHAIHARABOR 426 D ST 43746 CALABRO ST TEMECULA CA 92591-4942 BEAUMONT CA 92223 HEMETCA 92543-3054 38884 CHERRY POINT LN FERRIS CA 92570 TEMECULA CA 92592-4327 MURRIETA CA 92563-8813 RANCON REAL ESTATE IRON CROSS CHOPPERS BELLA FASHION BRITE SMILE TUSCANY FOUNTAINS CORPORATION 27740 INC HABIB AZULAY CASELLA DESIGNS KAMRAN SHAHSAVARI LOMELI MIGUEL ANGEL JR JEFFERSON AVE STE 100 W4TH STREET STE E 46530 ARAPAHOE CALEB JUDAH CASELLA 126 AVOCADO AVE 43901 SASSARI ST TEMECULA CA 92590-2607 BEAUMONT CA 92223 INDIAN WELLS CA 92210-9142 39620 SALINAS DR FERRIS CA 92571-2605 MURRIETA CA 92563-6823 LA COCINA BAR & GRILL KML CONTRACTING LONG BEACH TREE CHAVOS POOL AND SPA MRS FIELDS COOKIE 32459 US HIGHWAY 79 43980 MAHLON VAIL CIR # 2801 FARM SERVICE MJ ENTERPRISES INC. AMAR K WADHAWAN TEMECULA CA 92592-9667 TEMECULA CA 92592-9602 CARRIE MARIE TOMAN SALVADOR AVALOS INC. MJ ENTERPRISES 1454 SHADY OAKS DR 162247 1/4 CORNUTA 82516 PRISCILLACT 35845 MURANO ST FERRIS CA 92571-4100 BRAZIL RESTAURANT, INC. A&D COMMERCIAL BELLFLOWERCA 90706 INDIOCA 92201-8737 MURRIETA CA 92562-4556 40820 WINCHESTER RD CLEANING SERVICE MRS FIELDS COOKIE STE 2000 45758 CORTERODRIGO TYLER PLAZA MYNEWCHURCH. INFO PREFERRED REALTORS RENU WADHAWAN TEMECULA CA 92591-5536 TEMECULA CA 2592-1230 MOHSEN ABDOLSALEHI THOMAS NEIL VAN DUZER AND MORTGAGE 1459 SHADY OAKS DR 7830 CRESCENT AVE 83-422 FLAMINGO DR, SERVICES FERRIS CA 92571-4101 SPEECH PATHOLOGY QUALITY SALES & BUENA PARK CA 90620-3950 INDIO CA 92201 39425 VISTA DEL BOSQUE SERVICES SERVICES MURRIETA CA 92562-8639 ANGIES BEAUTY SALON PATRICIA JANCAN YOUNG DAN POMPEO & ASSOC. INC MODERN CONNECTIONS LIVE OAK MULTIMEDIA GLORIA ANGELICA 31935 CALLE ESPINOSA 30979 CALLE FUENTE JOSEPH BEHNAM MARK ALAN ROYBAL AGAPE FINANCIAL INC. MAGANA TEMECULA CA 2592-3743 TEMECULA CA 92591-2703 68205 ESPADARD 84136 AVENUE 44 SPC 74 41120 ELM ST 21510 ELORALAVE CATHEDRAL CITY CA INDIOCA 92203-5474 MURRIETA CA 92562-9546 FERRIS CA 92570-8260 SALS TIRES HANDYMAN SERVICES 92234-5641 SALVADOR TOPETE RODARTE 43058 CORTE FRESCA HUYDAO TDC LANDSCAPES ANGIES BEAUTY SALON 66845 STATE HIGHWAY 86 TEMECULA CA 92592-3069 AIR RIDE SUPER STORE HUY DAO TIMOTHY DEXTER CORCORAN ANGELICA MARIA MAJICA THERMAL CA 92274-9616 1269 POMONA RD STE 110 78742 HIGHWAY III STE D 26267 HERITAGE UNION LN 1044 RICHARDS RD CORONA CA 92882-7158 LA QUINTA CA 92253-2062 MURRIETA CA 92563-4083 FERRIS CA 92571-0845 BUSINESS JOURNAL • PAGE 44 JUNE 2005 ii-fiTirifffiTjr-'-riiim RESTAURANT REVIEW The Return of the Like many of the fast restau spicy sausage. A recomendation andoulle sausage and jambalaya. rants we have visited recently, the was made about a great sausage Sides include dirty rice, collard Naw-Lins Express asks you to order your place on Arrow in Rancho greens, candied yams and Creole meal at the counter and then they Cucamonga and I am sure that by com. Experience will bring it out to you. Not exactly now the correction has been The desserts are traditional. fast food. This is one more of the made. Southem pecan pie, homemade By Joe Lyons new style convenient food facilities. Since no one else had tried bread pudding, peach cobbler and sweet potato pie. Sometimes, less is more. In the They also come quite close to the jambalaya, I went for it and The biggest disappointment is case of the New Orleans Express, being a fixed price restaurant. But was not disappointed. It was just the fact that the New Orleans less is just as good. not quite. They do feature 15 com spicy enough for my plebian Express has no liquor license. The New Orleans Express is plete meals under $6, including Caucasian tastes. I also was There is nothing like a cold Dixie the new incarnation of what was beverage and combread. offered a stuffed pork chop and or Blackened Voodoo beer to go the Crescent City Restaurant. We It had been a while since we found it to be a pleasant surprise. with this type of cooking. Pity. reviewed Crescent City a few years enjoyed the cooking in Montclair, I am not a big fan of pork chops. (Please note that I have copied the ago when it was on Monte Vista in so we glanced at the menu to If they were all like this, I could spelling of the items on the menu a large old house near the refresh our memories as well as sat become a fan. from the New Orleans Express Montclair Plaza. Today that house isfy our palettes. The catfish was There were a few items that menu itself. Many Cajun and is gone and the crew has moved great. The crawfish etouffe was none of us got to. The southern Creole items have several over to a storefront just outside of loved by all. The crab cakes were style poboy sandwiches looked spellings, none necessarily the movie theater at Sixth and excellent. It is beginning to seem to inviting, but we can only eat so wrong.) Mountain in Ontario. me that the greater the facility, the much for your edification. The There are now two locations When we looked at the lower the quality of the crab cakes. traditional southern red beans and for New Orleans Express. 1515 Crescent City menu, we deter "Inversely proportional" is the term rice with sausage are on the N. Mountain, Suite A in Ontario mined that it was "New Orleans I am looking for here. BBQ chicken menu, but they never have caught and 14051 Indian Ave, Suite K in cuisine"— not quite Cajun and not is served Naw-Lins style. on in Southern California like Moreno Valley. You can find them quite Creole. Rather it was a com The gumbo was good but just a they have in southem Louisiana. on the Web at neworleanseex- bination of the two that met the little bit thin. We had some debate As a nod to their past, the [email protected] tastes of the people of Southern about the andouille. I liked it but New Orleans Express offers a California. New Orleans Express others in our party were disappoint Crescent City Connection, a cup continues the combination. ed. For the record, andouille is a of gumbo, red beans and rice Personalized Wine Labels for any Oecasion by THE HISTORIC GALLEANO WINERY CUCAMONGA VALLEY SINCE 1927 We can custom New>(brk GriL design a label 909 / 987^1928 just for you 950 Ontario Mills Drive, Ontario 1#% X. using: Mon / Thur 11:30 a.m. - 9:30 p.m. ' * Photos Fri 11:30 a.m. - 10:30 p.m. • Sat 4:30 p.m. ' 10:30 p.m. \ Logos ^1^5^ colors Sun 4:00 p.m. - 9:30 p.m. • Reservations Recommended Invitations It's New York without the attitude! This award-winning Themes restaurant is where famous fare is finely defined. Our menu ^ \ Wine \ \ Tasting features prime steaks, Australian lobster tail, garlic roasted \ ' Availabl chicken, rack of lamb, prime rib and fresh seafood specialties. Join us for jazz in our Manhattan Room where iiK. Weddings • Anniversaries acclaimed artists have made us the Inland Empire's most • Birthdays • Special Events intimate jazz experience! We take care of every detail with • Graduations • Holiday Gifts innovative menu items, specialty dishes, dramatic desserts, GALLEANO WINERY outstanding wine selection and entertainment to comple 4231 Wineville Road, Mira Loma, CA 91752 ment your dining experience - and discover our magnifi www.gaIleanowinery.cqm cent banquet rooms, perfect for hosting your next event. Tour the Historic Winery Weekends between 2:00 pm to 4:00 pm Or by appoin- ment Listed in the National Register of Historic Places JUNE 2005 RUSTNESS JOURNAL » PAGE 45 cy of local population estimates. The The Bureau of Labor Statistics has reconstructed Non-Farm Payroll Revisions by Region California the model that translates the JtHal Non-Farm Revised Original sample household numbers into Totai Revision 2003 2004 2003 2004 Report local area unemployment esti Califoniia 14,736,200 63,500 -0.5% 1.7% -0,2% 1.0% mates. In the process new esti Los Angeles 4,024,000 -16,300 -1.1% 0.4% -0,9% 0.6% continued from page 41 mates have emerged. Overall Orange County 1,478,200 27,800 1.8% 2,0«i 1.3% 0.6% survey is used primarily for esti the revision has reduced the San Diego 1,271,500 -600 0.7% 1.4% 0,7% 1.4% mating the unemployment rate, estimates for the size of the [nknd Empire 1,!68,30) 43,200 3.7% 3.7% 1.4%: 2.6% but also provides useful second labor force as well as the num Ventura 288,900 2,400 1.0% -0.7% -0.2% 0,5% ary information on workers who ber of household jobs. The num East Bay- 1,031,100 -4,600 -2.0% 0.3% -2,3% 1,0% will not show up on the payroll ber of jobs fell slightly more San Francisar 945,600 -13,300 -4.1% 0.1% -3,6% 1.0% survey. This includes the self- than the size of the labor force, Sacramento 864,300 losjm 1.4% 1.3% l.(K4 0.1% employed and in the case of thus increasing the unemploy San Jose' 862,3(» 22,9mf -3.4% -0.3% -3,8% -1.1% 0.0«% 1.0% California, this informally ment rate for most areas as a FresiKj 288,700 -311800 -0.1% 1,3% employed-workers who should result. For some areas the show up on the traditional pay changes are substantial. For current trends, which despite the number of payroll jobs and roll survey but for whatever rea Orange County the estimated increase in the best estimate of shrunk the size of the labor son don't. The household survey unemployment rate has risen the current level are still on a force. As a result it also reduced sample is considerably smaller from 3% to 4%, for example. downward path reflecting an the estimated number of infor than the payroll numbers, and San Diego, San Jose, and San overall strong economy. mally employed workers as thus at the local level tends to be Francisco saw similar increases One ongoing issue dis well, from an estimated 1.8 mil both noisier (it has a high month in their local rates. Keep in mind cussed has been the rapid lion workers (12.2% of the pay to month variability) and can that these new numbers do not growth in the number of infor roll workforce) to about 1.55 often be wrong for long periods reflect any new trend-they are mally employed in California. million workers (10.3% of the only giving a better read on the The revisions have increased the of time depending on the accura continued to page 46 Biggest Workers' Compensation Insurance Mistakes continued from page 40 physically and mentally fit for do you know? and software specifically the job? Has an outcome-based designed to analyze your Against this background, Are all injuries reported to analysis of current claims Experience Modification there is also a strange paradox the designated people in your adjusters been performed to Factor, can lead you to a satis occurring in the workers' comp organization within 24 hours of evaluate results compared to factory solution, one that uncov system. Over the past 10 years, the occurrence? "best practice" standards? ers mistakes and obtains proper 40 percent fewer employees Do you have a performance By answering these ques credits. were injured. In spite of this, agreement with your primary tions, you should come to the Workers' compensation is total injury costs increased care physician that addresses realization that there is more to too expensive and complicated exponentially. In addition,* critical cost reduction activities? driving down workers' compen to leave to chance. If you injured employees have missed Do you have a written step- sation costs than just "getting choose it based solely on "the more time from work and their by-step process on what to do bids." lowest bidder," you will pay the medical costs, expenses and set when an injury occurs and Once you realize how vast price. tlements have been much high someone to coordinate that ly overcharged you are for Wayne Partee is CEO of er. process? workers' compensation insur Partee Insurance Associates, So, why are injuries costing Are 95 percent of your ance, education is the critical Inc., Covina, California, one of so much more if fewer employ injured employees returned to step toward solving the prob only 20 Level-5 member agen ees are injured? Does this mean work within three days with or lem. Learning more about how cies of the Institute of the medical conditions resulting without temporary restrictions and why you are overcharged WorkComp Professionals. from the injuries are much more and modifications to their job? helps you to implement compre Partee, who has 35 years expe severe than 10 years ago? The Have supervisors been hensive, practical and proven rience in workers' compensa evidence suggests this is partly trained so they understand their ways to reduce workers' com tion and commercial insurance true. Studies, however, are employer and not the insurance pensation insurance costs. lines, is a certified insurance exposing additional factors that company pays for all injury One thing is certain, "shop counselor, and a member of are causing injury costs to spiral costs? ping the market" is neither the Insurance Brokers and Agents out of control. The solutions are Are supervisors trained on best nor the only way to address • of the West, has been designated to be found in how employers how to manage an injured the management of workers' a certified workcomp advisor by respond to the following ques employee successfully? compensation insurance. It also the Institute of WorkComp tions; What are employee atti should not be done alone. Professionals. Do you have a hiring tudes and perceptions of their Finding a qualified workers' process that reduces or elimi immediate supervisors and compensation advisor, someone nates "professional claimants," upper level management? How who has access to the strategies and accepts only those who are BUSINESS JOURNAL » PAGE 46 June 2005 The California Report 'CALENDAR continued from page 45 11 iiiiiiiiiiiiiii payroll workforce). While smaller, California still has the JUNE 2005 largest informal workforce in Subscribe Now! the nation, both in absolute as Call Today well as relative terms. The issue, Inland Empire while smaller now, certainly has NurseWeek Business Journal OC usnot gone away and remains an Career Fair. These one of a / Airsoft Expo. This (909) 989-4733 8kind job fairs are presented expo offers a wide important area for further study coEist to coast and feature variety of leisure and by the government. cutting edge continuing education tactical gaming challenges for visi sessions presented by America's tors in addition to exhibitor spaces. most sought after speakers. An "IPSC" style challenge featur Nursing Spectrum and ing shooting tunnels and a three- Household Empioyment Revisions NurseWeek's free Career Fairs room CQB course will test the l.ithor Force Homehotd Unemployment offer RNs the opportunity to have skills of real operators and ama Entpioymeni Hate Q4 04 their resume reviewed by HR pro teurs alike. Safety seminars will Q4 04 Rev, Q4 04 Rev. Rev. 17,652 -O.Tlo 16,638 -0.8% 5.7% 0,2% fessions, renew their CPR certifi provide consumers with necessary California cation, meet local and national precautionary measures to keep Los Angeles 4,856 -0.5% 4,556 -0.7% 6.2% 0.2% employers, win fabulous prizes tactical gaming safe and sound. Riverside 1,669 -5.2% 1,581 -5.3% 5.m 0.1% and network with colleagues. Sat., 10 a.m. - 5 p.m., Ontario Orange County 1,604 -0,5% 1,542 -1.4% 3.9% 0.9% Wed., 8 a.m. - 3 p.m., Ontario Convention Center, 2000 San Diego 1,505 -1.5% 1,440 -2.3% 4.3% 0.8% Convention Center, 2000 Convention Center Way, Ontario. Ventura 416 -5,2% 395 -5,6% 5.1% 0.4% Convention Center Way, Ontario. Adults $5, children 12 and under East Bay 1,267 -0.9$a 1,202 -1,4% 5.2% 0.5% Admission is free, parking is $5. are free with a paying adult, mili Sacramerrto 1,TO9 13.5% %1 13.5% 4,8% 0.0% Free tote bags will be given to the tary families with current ID are San Francisco 926 1.2% 881 0.4% 4.8% 0,8% first 1,000. free, parking is $5. San Jose 85! -1-3% 802 -2.1% 5.8% 0.8% Fresno 399 -12,2% 360 -10.1% 99% -2.1% Lee & Associates, the Presidents Frank Geraci and Walt land is ideally situated along the 91, 215 and 60 freeways in fourth largest full-service commer Chenoweth, along with Vice rapidly developing 1-15 freeway Riverside. Senior advisors, Frank cial real estate sales organization in President Dan de la Paz, represent corridor at the southeast comer of Kosi and Alan Deszcz of Sperry the country, has completed a 125- ed Target in the transaction, while Central Avenue and Van Ness joined forces to repre month, 830,485-square-foot lease the landlord. Majestic Airport Cambem...Sperry Van Ness, one sent the seller. Riverside-based for approximately $34.9 million. Partners, was represented internal the nation's ' largest commercial Marlborough Square Equities. The industrial space is located at ly. . .Covenant Development, repre real estate investment brokerage Frank Kosi also represented the 10299 Sixth St., in Rancho sented by Steve Sanders, Dave firms, has completed the sale of buyer, Koll Company. Cucamonga. Jeff Smith, senior Stolte and Dan Walsh of NAl four Inland Empire properties VALUES SET FOR vice president in Lee & Associates' Capital has purchased 10.50 acres totaling $10.61 million. Brad Ontario office and Mike Skunda of of vacant land on Sierra Avenue in Umansky, vice president for PRIVATELY-HELD EXXCEL Project Management, Fontana from Fontana Universal Sperry Van Ness in Ontario han PUBLIC UTILITIES represented the tenant, KUMHO Self Storage for a consideration of dled all of these continued from page 29 Tire USA. The landlord, SP Haven, $3,100,000. The property, which transactions.. ;National commer LLC was represented by Jim was purchased for future mixed- cial real estate services firm tricts and schools. Claude Parrish, of Long Koenig of CB Richard Ellis...CB use development, is located on a Studley, represented PEyCO Beach, was elected to his first Richard Ellis (CBRE) announced major thoroughfare that is north of Animal Supplies, Inc. in--; the term as third district board that it has arranged a one-year, the 210 freeways and across from a renewal of its 329,831-square^foot member of the State Board of 675,000-square-foot lease on large Lowe's anchored retail center. distribution center lease at 4345 Equalization in 1998, and re behalf of Target Corporation in The seller was represented by Bob Parkhurst Street in Mira Loma. elected in 2002. In December Ontario, filling a short-term need McGraw and Dennis O'Donnell of Seth Dudley, executive vice presi 2004, Parrish was re-elected to for the storage holiday overflow, a Sperry Van Ness...Caliber Retail dent, director and branch manager serve as vice chairman, a posi move that is expected to-help Properties Group, Inc., (CRPG), a of Studley, transacted the deal val tion he has held for the past two Target circumvent anticipated port Newport Beach-based developer, ued at over $10 million...Sperry years. He presided as chair of gridlock and delays as the holiday announced the acquisition of 13 Van Ness has completed the sale the board in 2001. acres of land from Temecula-based of Riverside Technology Business season approaches. The lease, val The five-member Board of Rancho Land Associates for the Center/Marlborough Square, a 17- ued at $2.6 million, includes three Equalization is a publicly elect development of an upscale, building, 476,082-square-foot one-year options to extend, poten ed tax board. The board collects 130,000-square-foot community industrial center to Newport Beach tially making this a longer term more than $44 billion annually based Koll Company for $31.75 solution to the increasing need for shopping center in lake Ellsinore. in taxes and fees supporting million. The building is located at import warehousing resulting from The land acquisition is valued at state and local government serv 1600-2060 Chicago Ave. near the store growth. CBRE Senior Vice more that $5 million. The parcel of ices. $6,200,000 CMBS Acqoisttion SIIVIR PARK APIS SAN FRMICISCO,CA •' >; • Muttifamilf $S,7H,500 EHA 2251 Refinance YWCA APTS $14,000,000 SANFRANCISCaCA DUS/MBSAcqulsitioi • Mnltifamlly RiiCOURT mm ARTS NONWALIC CA Miiltifamily \ $4,950,000 CMBS Refinance 1350-1364 PARK STRUT ALAMEDA, CA $5,700,000 Miied Use Aplt/RoiaM OUS/MBSAcquisitioii tlHCOlN ARMS SPARRa NV Mntlifaeiily ••••* $4,200,000 SltucNirei/Brtdi^ SRtfSNRKIOD m% OWENSMRO^KY v.- MMllUmiilr With an unsurpassed YOUR range of unique and flexible lending solutions, you can count on us ALL-IN-ONE for whatever you need, SOLUTION. whenever you need it FANNIE MAE - FHA • CMBS •OABBOR PREFERRED EQjLJrTY • BRIDGE • MEZZANINE Vtacent Carlanna. Mt^ • Anlres FHiwraai Wredoi • Agnstht Btubev Olreder • Jeremy FtankeL ttiector 1800.ARflOR.10 ' THtARBORNrrxoM BUSINESS JOURNAL « PAGE 48 June 2005 ibie. Flexible. Negotiable (You can be so demanding!) ONTARIO, CALIFORNIA is the ideal choice for meetings. As the most AFFORDABLE option in Southern California, the Ontario Convention Center offers all the SPACE, SERVICES and AMENITIES you want at the price you need, packaged in the area's most technologically- advanced facility. And with over 100 daily non-stop flights from major U.S. cities to the TRAVELEB-.FRIENDLY Ontario, International Airport, it's even easier and more affordable to get here. To see everything we have to offer, visit www.ontariocc.com or call us at 1-888-272-7121. % ' ,s.I. . Ontario The Affordable Advantage. owest average dally attendee rate in Southern California Conveniently located ttvo blocks from Ontario International Aii-po • « 225,000 sq. ft. of exhibit, meeting and banquet space More than 2,000 top-tier hotel rooms within walking distance 0\'er 50 championship quality golf courses within driving distance Califoimia's largest entertainment and shopping venue - Ontario Mills Mall