Preliminary Program
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Preliminary Program Table of Contents 2018 Conference Organizing Committee _______ 2 Conference Sponsors & Table Top Displays _____ 2 Message from the Co-Chairs _________________ 3 CSCM Membership _________________________ 3 Certified Club Manager _____________________ 3 Program at a Glance ________________________ 4 Education Program ______________________ 5-13 Golf Tournament _________________________ 14 Social Program ___________________________ 15 Corporate Partners Companion Program ______________________ 16 General Information _____________________ 17-18 2019 National Conference __________________ 18 2019 National Food & Beverage Conference ___ 18 TM Organizing Committee Ryan Tracy (Co-Chair), Miramichi Golf & Country Club Gordie Smith (Co-Chair), Ashburn Golf Club Kevin Hurd, Royal Nova Scotia Yacht Squadron 2019 Conference Representatives Simon Bevan, CCM, RiverBend Golf Community, London, ON Geoff Curphey, CCM, The London Club, London, ON Michael Hearse, CCM, Sarnia Golf & Curling Club, Preliminary Program Conference Sponsors Sarnia, ON National Office Support puis • De Sin ce Silver 1 973 Suzanne Godbehere, CEO HOSSACK Parveen Dhindsa, Manager, Bronze & ASSOCIATES www.hossackarch.com Professional Development Many thanks are extended to our Corporate Partners, Donna Hersey, Member Services Coordinator Sponsors and other contributors for their generosity Brooke Phemister, Conference Manager and support of this National Conference. After several years as a Conference Sponsor, we are very happy to have TORO joining us this year as a Gold Corporate Partner. Welcome! CSCM National Office 201 - 5399 Eglinton Avenue West Etobicoke, ON, Canada M9C 5K6 Tel | 416-979-0640 Toll free | 1-877-376-CSCM E-mail | [email protected] Web site | www.cscm.org 2 A message from the Chairs…. CSCM Membership How’s she goin’? It’s been 10 years since the The CSCM is the national professional society Atlantic Branch has seen the National Conference. for individuals involved in the club management Far too long without any Maritime hospitality. profession in Canada. The majority of members We’re some proud of the week we have set up are General Managers / Chief Operating Officers and primed for October to arrive! It’s a beautiful as well as an increasing number of Assistant time of year to visit the east coast, meet some Managers, Controllers, Food & Beverage Managers, Bluenosers and make plenty of memories. Our hospitality program faculty and students. Of over Conference theme, Start With Why, is the basis 560 members, more than 70% are from golf or golf for our education program that is well-rounded and country clubs with the remainder coming from and right full of current, trending topics. a variety of athletic, city, yacht, curling, faculty and Our opening keynote speaker, Heath Slawner, other clubs. Over 270 clubs are represented. is a leader on the Canadian speaking circuit, There are nine distinct categories of membership. giving evidence-based talks on influence and If you are currently in a club management position, partnership to some of the most reputable or are associated with the club management brands in Canada. The closin’ keynote speaker, industry, you may be eligible for membership. Ben Cowan-Dewar is the visionary behind Cabot For more information or to download a membership Links, Canada’s new, world-class golf destination. application form, please visit our web site at We’ve done our right best to have the opening www.cscm.org. reception and club tours represent Atlantic Canadian culture with many large feeds and some song and dance in hopes of busting into an ‘ol Certified Club Manager (CCM) fashion kitchen party. 1 1.5 2 6 Education Credits ECs ECs ECs ECs So you haven’t played any golf on the east coast, eh? This year’s golf tournament at Ashburn Golf Members who register for and attend the 2018 Club showcases Halifax golf at its best. We’ll give Conference will be awarded ten Association Activity you some options for post-Conference golf as Credits with an additional two Activity Credits you may want to saunter up to Cape Breton for awarded for attending the Annual General Meeting more fun. on Sunday, October 14, 2018. After tossing around potential extra-curriculars National Education Credits are awarded based for companions, we found it too difficult to cut on one Credit for each 60 minutes of education out anythin’. We decided to have a full schedule time. Breaks are not included. Delegates must that sprinkles in items from downtown to all areas attend a minimum of four education sessions at of Halifax’s Regional Municipality for you to fill this Conference for it to be counted as one of the ‘yer boots! conferences required toward the CCM designation. Education Credit entitlement is noted beside each So it’s ok if you come from away, we pick up all education session in this program (sample above) hitchhikers. See you in October! as appropriate. There is a total of 16.5 National Ryan Tracy, PGA Gordie Smith Education Credits that could be earned. GM/COO General Manager Miramichi Golf & Ashburn Golf Club Country Club TM 3 TIME Saturday Sunday Monday Tuesday Wednesday 6:00 Board of Directors 7:00 Welcome Breakfast Breakfast Meeting Breakfast & Table 7:30 Continental Top Breakfast Displays 8:00 CMI Opening Education Session Education Session Registration Ceremonies 8:30 The Use of Board Governance & Annual Awards Education Session CMI Breakfast Psychotropic 8:45 Dr. Richard LeBlanc, The Power of the Substances in the LLM, PhD Champion Within 9:00 CMI Course Workplace Karen Furneaux 9:15 Benchmarking Opening Keynote Danielle Comeau For Your Club Address 9:30 Q & A period Refreshment Break & Dr. Jim Butler, CCM, Start With Why Table Top Displays 10:00 CCE, MBA, PGA Refreshment & Refreshment & Heath Slawner Russ Conde, MBA Networking Break Networking Break 10:15 Ray Cronin, MBA Panel Discussion Closing Keynote 10:30 Cannabis Education Session Cabot Links: Legislation: How Concept to Reality Emotional 10:45 Refreshment & Does it Affect Your Intelligence Ben Cowan-Dewar Networking Break Club’s Policies and 11:00 Education Operation Jason Sigurdson, CCM, CCE 11:15 Session Golfers board Joel Livingood, CCM Conference Connecting With buses, depart 11:30 Closing and Members 2019 Video 11:30 Robert Thompson Lunch & Table Brunch Top Displays 12:00 CMI Lunch AGM Registration Golf Lunch 12:15 AGM Luncheon 1:00 CMI Course Cont. Golf Education Session 1:30 Benchmarking For Education Session Keys to Providing Your Club a Great Dining The Link Between Experience Finance and Governance Lesley Chesterman 2:30 Ray Cronin, MBA Refreshment & Networking Break 2:45 Education Session 3:00 Refreshment & Elevating Your Networking Break Executive Presence 3:15 Education Session Jennifer Nicholson, CPA, CA 4:00 Why Some Clubs Are Successful PROGRAM AT A GLANCE A AT PROGRAM When Rebuilding Greens While Others Have Disappointing Results Ian Andrew 4:15 5:30 Walk to board the Club Tour: Harbour Queen Progressive Cocktail 6:00 Welcome Cocktail Reception Cocktail Reception Reception Reception 7:00 Return to hotel President’s Dinner 8:00 Free Evening 9:00 12:00 – 5:00 7:00 – 4:30 7:00 – 11:30 7:00 – 4:00 7:30 – 11:30 Conference Conference Conference Conference Registration Registration Registration Registration Registration Desk 9:30 9:00 9:30 - 10:30 Companions depart Companions depart Companions depart 4 PROGRAM The following icons have been used to indicate what is included in registrations for the Full Conference, Optional (CMI), Social Program Package, Companion Program Package, and the golf outing at Ashburn Golf Club. Full Conference Optional Social Program Golf Tournament Companion Options All times are approximate. Although unlikely to happen, the program is subject to change. Saturday, October 13 financial value over time by focusing more time on the balance sheet and less time on 8:00 a.m. – 9:00 a.m. the income statement. CMI Registration Why do members join clubs? There is little 8:00 a.m. – 9:00 a.m. data to support why members join clubs – clubs think they know, but data-gathering in CMI Breakfast the membership area is literally non-existent. 9:00 a.m. – 4:00 p.m. Motivation is the beginning to understanding member loyalty and in between those is CMI Course value, satisfaction, and member attachment. Benchmarking For Your Club Understand why each of these are important Dr. Jim Butler, CEO; Russ Conde, COO; Ray in the Club world of membership recruitment Cronin, CIO; Club Benchmarking, Boston, MA and retention. Three industry professionals will present this Part IV of the course is designed to answer four-part course, covering many aspects a critical question for your club: “Are we of your club’s operations and measuring staffing the club at a level that balances our thereof. financial results and the service expectations of our members?” This will provide you with Why are club boardrooms often filled an intensive, data-driven study of private with opinions rather than facts? Club club trends in staffing and compensation and management and boards are more likely how those trends relate to club finances. You to achieve alignment and work together will leave with standard tools for measuring productively if everyone is speaking the your staffing levels, peer comparisons, and same language. Unfortunately, a disconnect key insights for improving organization often exists between the way finance is development and budgeting for the greatest discussed in the business world and what asset in your club; your staff. the Directors, Officers and Committee Members hear when they step into the club Ray Cronin, MBA, Club Benchmarking Founder and Chief Innovation Officer boardroom. In this part of the course we will analyze and explain a club and the industry Ray has been leading high technology using financial modeling and learn what companies for more than 30 years and measurements accurately reflect a club’s specializes in building teams and navigating financial sustainability.