Tenant Binder

Feb 2018

TENANT MANUAL

This Retailer Information Package is designed to provide you with easy access to information about Edmonton City Centre and its policies. In this binder, you will find information intended to assist in the operation, safety, care and cleanliness of Edmonton City Centre and your leased premises. It is supplemental to, and NOT in substitution for, any provision or provisions of your Lease Agreement with Oxford Properties Group.

Please review the manual and ensure it is handy at all times for you and new employees. Revised pages will be sent to you as necessary.

CONTENTS

GENERAL INFORMATION SECURITY Retail Staff Directory Contact Store Alarms GENERAL INFORMATION Security Escorts Tenant Information Session Central Services Emergencies After Hours Access GUEST SERVICES Mail Services Location & Hours Services Provided MEMOS Employment Board Gift Cards Online Memos Wheelchair and Stroller Holiday Hours 2016 Tourism Program

RULES & REGULATIONS GIFT CARD PROGRAM Quiet Enjoyment Denominations & Availability Lease Lines Description Store Cleanliness Redemption Retailer Signage Lighting of Premises Maintenance of Premises MARKETING Alteration of Premises In-Store Visits Inspection of Premises Free In-Mall Advertising Notices of Defects Use of Premises PARKING Retailer Emergency Contact Lists Soliciting in Common Areas Parkade Locations Parking Rates Services PROCEDURES Loading Dock Deliveries SHOPPING CENTRE MAPS Garbage Disposal

EMERGENCY PROCEDURES

GENERAL

INFO

EDMONTON CITY CENTRE - CONTACTS

Oxford Properties Group manages Edmonton City Centre. The office is located on the 17th floor of Oxford Tower.

The mailing address is: Suite 1700, Oxford Tower 10025-102A Ave Edmonton, AB T5J 2Z2

Department Role Name Phone Number

General Manager Olympia Trencevski (780)426-8464 General Management Property Manager Lindsay Whyte (780)426-8415

Senior Property Administrator Lois McElwain (780)426-8463 Administration Property Administrator Corey Prsa (780)426-8468

Operations Manager Lonny Vanderheide (780)426-8450 Operations Operations Supervisor Bob Portieous (780)426-8430

Tenant Coordination Coordinator, Retail Design & Construction Kadra Farah (780)426-8425

Leasing Specialty Leasing Manager Nicole Wells (780)426-8432

Marketing Manager Zaina Yusuf (780)426-8488 Marketing Marketing Coordinator Minla Sadasiwan (780)426-8411

Guest Services Guest Experience Supervisor Susan Radford (780)426-8440

24/7 Dispatch (780)426-8441 Central Services Central Services Scott Thomson (780)493-7547

Safety & Security Manager Pam Brown (780)793-7546 Security Assistant Security Manager Susan Mancini (780)426-8426

GENERAL INFORMATION

ABOUT EDMONTON CITY CENTRE Edmonton City Centre East was built in 1974 and was expanded to include Edmonton City Centre West in 1999. This centre has since been redeveloped to bring new excitement to Edmonton’s downtown shopping environment.

With over 130 retail shops and services, Edmonton City Centre is the only major shopping destination in the downtown area. This retail project has brought new life to the downtown shopping experience and energizes the downtown core by bringing in key retailers who are unmatched in the market place.

KEY FACTS  The centre consists of two sections (East and West) connected by a transparent retail bridge crossing 101 St.  The complex has 811,000 sq. ft. of retail space plus an additional 125,000 sq. ft. of office space.  The centre is also connected to 5 major office towers and two hotels.

HOURS OF OPERATION Monday - Wednesday: 10:00 am to 6:00 pm Thursday - Friday: 10:00 am to 8:00 pm Saturday: 10:00 am to 6:00 pm Sunday: 12:00 pm to 5:00 pm

CENTRAL SERVICES (780) 426-8441

Central Services is open 24 hours a day, seven days a week and is here to assist you with your security related issues or emergencies. All questions or concerns regarding aid or any of our services can be answered over the phone or in person. Our office is located at the 102A Avenue entrance, in the hallway between Payless Shoes and Coles Books on street level.

MAINTENANCE Issues regarding the maintenance of your space must be put through 310-MAXX (780-310-6299). Central Services monitors 310-MAXX orders to ensure a quick response time.

EMERGENCIES It is imperative that Central Services has up to date emergency contact information, as in the event of an emergency after hours, this will be who we contact. Central Services staff updates the emergency contact information every 3 months, but we encourage you to contact us immediately if your information has changed. The information you provide us will also be used for “Send Word Now”, Oxford’s emergency notification system. For more information regarding “Send Word Now”, please refer to the Emergency procedures section of the binder.

In the event of an emergency, fire, power outage, flood, etc, Central Services is the main point of contact for emergency responders. During the emergency, Central Services will issue a message, if necessary, with directions and/or information using “Send Word Now”. We will continue to provide updates in this manner until the emergency is resolved.

Unless we have delivered a different message with specific direction via “Send Word Now”, we advise you to follow your own store protocols. Please ensure you are up to date with your store protocol on fire emergencies, or any other potential emergency situations that may occur. If you are unsure of your store procedures, please contact your head office. Once the emergency has been dealt with, you may call Central Services to receive an update and we will provide you as much information as we can.

COMPLAINTS Concerns or complaints regarding disturbances that affect your store, such as noise complaints, early openings or closings, etc, can be directed to Central Services where we will resolve the problem or direct your call to the appropriate authority. Questions regarding the property can be directed to Central Services.

AFTER HOURS ACCESS After hours access is available at any time with prior written notification to Central Services at (780) 426-8441 or with an access card. If you would like an access cards please first contact Oxford Properties at (780) 426-8400. There is a cost of $25.00 per day. The card will work at the 102 A Ave entrance next to Central Services on the East side. All Edmonton City Centre exterior doors open at 6am and close 1-2 hours after stores close with the exception of the doors by the Delta hotel and the doors by Riz. These doors are open until 1am daily. The LRT pedway doors are open with access to the shopping centre from 5am-11pm.

MAIL SERVICES

INCOMING MAIL East retail mailboxes are located in the loading dock on the lower level of the shopping centre. West retail mailboxes are located in the West preferred parkade (Please refer to the map under “Store Listing/Mall Map” for location.)

To arrange for a mailbox and mailbox keys for your location, please contact Central Services at (780) 426-8441. There is no charge for the first key and additional keys are available for $5.00 + GST.

Please have your mail address as follows for the east side:  Store name  Store #, Edmonton City Centre  10205 – 101 Street  Edmonton, Alberta  Postal Code

Postal Codes:  Lower Level T5J 2Y7  Street Level T5J 2Y8  Pedway Level T5J 2Y9  Top Level T5J 4H5

Please have your mail addressed as follows for the west side:  Store Name  Store #, Edmonton City Centre  10200-102 Avenue  Edmonton, Alberta  T5J 2B7

OUTGOING MAIL Canada Post mail chutes are located in the main lobby of the Oxford and TD Towers, Shoppers Drug Mart Postal Outlet, and in the mail room on the west side.

Please use one of the following mailboxes for parcels:

 Outside of Delta Centre Suite Hotel entrance, main level west  Northeast corner of 101 Street & 102 Avenue  Northwest corner of 100 Street & 102 A Avenue  Shoppers Drug Mart Postal Outlet, lower level east  Canada Post Depot at 97 Street & 103 Avenue

The retailer through Canada Post at (780) 944-3411 may only authorize re-directing or canceling mail service.

MEMOS

Operational updates, marketing opportunities, and other important information are posted under the tenant log in tab on our website (www.edmontoncitycentre.com). Please take the time to set up an account for your store on the website so that you don’t miss out on important information going forward.

 Visit www.edmontoncitycentre.com  Scroll down to the bottom of the page and click Tenant Login in the footer  Request a tenant login  Enter your store name and e-mail address  An email will be sent to you with a username and password  Once you have these credentials you can go back into Tenant Login and access the bulletins on the top right hand corner of the website

Anytime there is a new memo, it will be added to this section of the site once you log in.

Please note that the above is all available on your smartphone as well as a computer.

If you have any questions or require assistance with signing up for paperless memos, please contact Zaina Yusuf, at 780-426- 8488 or at [email protected]

HOLIDAY HOURS

HOLIDAY DATE CENTRE HOURS Family Day Monday, February 19 Noon – 5 pm

Good Friday Friday, March 30 Noon – 5 pm

Easter Sunday Sunday, April 1 Closed

Victoria Day Monday, May 21 Noon – 5 pm

Canada Day Sunday, July 1 Noon – 5 pm

Heritage Holiday Monday, August 6 Noon – 5 pm

Labour Day Monday, September 3 Noon – 5 pm

Thanksgiving Day Monday, October 8 Noon – 5 pm

Remembrance Day Sunday, November 11 Noon – 5 pm

Christmas Eve Monday, December 24 Noon – 5 pm

Christmas Day Tuesday, December 25 Closed

Boxing Day Wednesday, December 26 10 am – 6 pm (Optional opening 8am)

New Year’s Eve Monday, December 31 Noon – 5 pm

New Year’s Day Tuesday, January 1 Closed

Please keep this for your records as we do not send out reminders of mall holiday hours for each individual holiday.

RULES & REGULATIONS

QUIET ENJOYMENT

Please respect your neighbors. The use of any loud speakers, stereos, or advertising media that may be heard outside the store and may cause disturbance to other tenants and customers is prohibited.

LEASE LINES

Please do not display any material or merchandise or have any tables, racks, furniture, fixtures or freestanding signage beyond the lease line or in any part of common areas, service corridors or sidewalks. Your lease line ends at the outer side of the dark tiles. For clarification of your store’s lease line, please contact Lindsay Whyte, Property Manager at (780) 426-8415.

STORE CLEANLINESS

Please keep your windows, storefront and interior clean and sanitary at all times and in accordance with the laws and regulations of any governmental or municipal agencies having jurisdiction with respect to your premises. Please note it is your responsibility to clean your inside and outside of your interior storefront.

RETAILER SIGNAGE

Only professionally made signs may be displayed. All other signage, including handwritten signs, must be removed immediately. Signage is not permitted beyond your lease line nor should it be taped to your storefront or display cases or suspended storefront or bulkhead. For further clarification, please contact Lindsay Whyte, Property Manager at (780) 426-8415.

LIGHTING OF PREMISES

Please properly maintain all display windows and keep your store’s signs illuminated during the shopping centre hours. After mall hours, please ensure lights, signage, digital displays, etc. are turned off in an effort to conserve energy.

Interior bulb replacement is your responsibility. In-house maintenance will replace burned out lights at your cost, if requested. Please call Central Services at (780) 426-8441 to request their services.

MAINTENANCE OF PREMISES

Please note it is the Tenant’s responsibility for the repair and maintenance within the premises and should be carried out in a manner which will not interfere with the rights of other tenants in the building. This includes the maintenance of the ceiling, lighting, floor coverings, plumbing, fan coils, plate glass doors and frontage of the premises, and for cost and maintenance of additional installed heating and air conditioning equipment inside your premises.

ALTERATIONS OF PREMISES

Any and all alterations to the premises must first have prior written approval of the Landlord, Oxford Properties. Please submit any plans and specifications to Kadra Farah, Tenant Coordinator.

INSPECTION OF PREMISES

Oxford Properties and its employees and agents have the right at all reasonable times during normal business hours to enter your store to inspect its condition. If an inspection reveals that repairs or replacements are necessary, Oxford Properties has the right to require them to be completed promptly.

NOTICE OF DEFECTS

Please give Oxford Properties prompt written notice of any accident or defects in the plumbing, water pipes, hoarding, air conditioning, electrical equipment or conduits or wires, or of any damage or injury in the leased premises.

Please also notify Oxford Properties promptly of any defects found in the common area.

USE OF PREMISES

Your store may not be used for any other purpose than stated in your lease and shall not be used or permitted to be used for residential, lodging or sleeping purposes or for the storage of personal effects or property not required for business purposes.

RETAILER EMERGENCY CONTACT LIST

Central Services maintains a confidential list for after-hours emergencies. Please contact (780) 426-8441 to provide names and home phone numbers of all key holders and your alarm company. You may rest assured that this information will be treated as strictly confidential and will be used only by Building Management in the event of a real emergency

Please note it is your responsibility to notify Central Services when a staff change affects the contact list.

SOLICITING IN COMMON AREAS

The Landlord reserves the right to restrict or prohibit canvassing, soliciting or peddling in the building. This includes distributing handbills or other advertising material within the shopping centre or the connected office towers. For more information on marketing and advertising within the mall, please contact our Marketing Director at (780) 426-8406.

PROCEDURES

LOADING DOCK DELIVERIES

EAST LOADING DOCK (780) 426-8446

The east loading dock is located on the lower level of the shopping centre. The ramp entrance is diagonally across from City Hall on the southeast corner of 102A Avenue, west of 100 Street. (Please refer to the map under “Store Listing/Mall Map” for in-mall access.)

East Loading Dock Hours: Monday to Friday 5:00 am-6:00 pm After hours Call for access (780) 426-8441

WEST LOADING DOCK (780) 493-7527

The west loading dock is to the west of the Delta Centre Suite Hotel entrance on 102Street, south of 103 Avenue. (Please refer to the map under “Store Listing/Mall Map” for in-mall access.)

West Loading Dock Hours: Monday to Friday 6:00 am-4:00 pm After hours Call for access 426-8441

All tenants are required to send a copy of their delivery schedules as soon as possible to Dock Master - Bryan Newbury at [email protected] to ensure proper scheduling and service to all tenant deliveries.

In order to ensure safe use of the area, reduce traffic congestion, and create streamlined access to Edmonton City Centre East Loading Dock and East Preferred Parking, the following restrictions are now in place: We encourage people to visit the loading dock during slow periods, whenever possible. - Before 8:00 am - From 11:00 am to 12:00 pm - After 4:00 pm - Saturday or Sunday - If the Loading Dock is full to capacity, new arrivals will be instructed to leave the dock until a space becomes available. Keys are to be left in vehicles, or given to the dock attendant for safekeeping. Your vehicle will be moved if it blocks another motorist or piece of equipment.

Please perform your delivery as quickly as possible.

If an attendant is not available, leave a contact phone number clearly visible in your vehicle. If the driver cannot be contacted, the vehicle may be towed at the owner’s expense. Delivery drivers and couriers are expected to provide their own carts. Turn off all engines (including refrigerators) while in the dock. Large deliveries or moving trucks must be scheduled at least 24 hours ahead of time. Moving trucks may be turned back if there is no room for them. No parking of personal vehicles at any time.

For loading dock status, please contact: For Scheduling of moving trucks, and after-hours Dock master, Bryan Newbury elevator access: Tel (780)426-8446 / Cell (780)220-9201 Central Services (780)426-8441 Failure to comply with these and all other Rules and Regulations may result in vehicles being tagged and towed from the dock at the vehicle owner’s expense.

GARBAGE DISPOSAL

No garbage may be placed in back hallways or the shopping centre common areas. All garbage is to be transported through the shopping centre before or after hours.

Only garbage produced as results of a retailer’s normal business operations may be processed through Edmonton City Centre’s disposal facilities.

Refuse resulting from store renovations, etc. must be removed from the building by the retailers at the retailer’s expense and may not be placed in garbage compactors.

The garbage disposal facilities are for the use of Edmonton City Centre retailers only. The loading dock personnel will lend pushcarts for short term use. Carts are for sign out by tenants, and not for the use of their delivery drivers.

GREASE ROOM Grease removal facilities are located off the east loading dock adjacent to the “wet garbage” compactor. Grease bin on the west side are located on the main floor inside the main garbage room.

The bins are provided for waste grease only and are emptied weekly. Under no circumstances is grease to be disposed of in a mall drain.

GARBAGE COMPACTORS Each loading dock has a cardboard compactor and a garbage compactor.

The east wet garbage compactor is located behind the food court off the loading dock and the west one is in a room off the loading dock.

All wet garbage must be double bagged and any mess resulting from the improper handling and /or disposal of a store’s garbage is the retailer’s responsibility.

Cardboard compactors are available in each loading dock for the disposal of clean cardboard boxes. Please be sure to flatten all boxes prior to disposal.

Instructions for compactor use are posted at each location. Please follow all directions when using the compactor.

RECYCLING PROGRAM Paper and cardboard can be recycled in the cardboard compactors, located in each loading dock.

Electronics recycling bins are available for old printers, monitors or computer parts located in the East Loading dock.

Oxford is also involved in recycling light bulbs. If you have burnt out bulbs, please take them down to the loading dock where you will find a designated recycle bin for light bulbs. Please direct questions to the Bryan Newbury, Loading dock Master at (780) 426-8446.

SECURITY

CONTACTS Anytime you require Security call Central Services at (780) 426 8441and a security member will be dispatch to your store. When calling for Security use one of the following codes below.

Mr. Ford – Security required STAT

Security Members patrol Edmonton City Centre 24 hours per day, ensuring a safe environment for shoppers and retailers.

SHOPLIFTING Contact Security if you have witnessed a shoplifting incident and security members will be immediately dispatched to your store.

STORE ALARMS If your store alarm goes off after-hours, Security is immediately dispatched to investigate. If required, Central Services can be used as a first responder for your alarm company.

It is essential that Central Services is provided with updated phone numbers for all store key holders and your alarm company.

SECURITY ESCORTS Escorts can be arranged with Security for your employees at any time. Please contact Central Services at (780) 426-8441 to make arrangements.

TENANT INFORMATION SESSION The session includes: - Security Procedures - How to protect your store - Shoplifter profiles - Identifying signs and symptoms of drug use

The information session is upon request as per each individual store. Contact Katherine Bell, Director of Operations at 780-862-1172.

GUEST SERVICES

The Guest Services team is here to make life easier for you and our patrons. We are committed to providing you an enjoyable experience at Edmonton City Centre and welcome you to contact us for any assistance you may need.

LOCATION & HOURS

Guest Services is located on street level near Coles Bookstore, please refer to the map in the “Mall Maps” section of the binder. We are open during mall hours and can be contacted on 780-426-8444.

SERVICES PROVIDED GIFT CARDS Gift cards may be purchased between the denominations of $10.00 - $500.00 per card; please see “Gift Cards” section for further details.

COMPLIMENTARY STROLLER AND WHEELCHAIR We have a complimentary wheelchair and stroller available for customer use within the shopping centre. In exchange for a valid piece of government identification which we will hold onto until stroller or wheelchair is returned.

COMPLIMENTARY GIFT BAGGING With purchase from the mall. Donations for local charities are welcome.

EMPLOYMENT BOARD Edmonton City Centre retailers who are seeking new employees may list the job on our employment board, electronic directories and website. Please contact Guest Services to make arrangements.

TOURISM PROGRAM Edmonton is a growing tourism destination and this means more visitors! Edmonton City Centre wants to be a top-of-mind shopping location for them; therefore, we have created a Tourism Program that all tenants can participate in. HOW DOES THE TOURISM PROGRAM WORK?

Visitors will come to Guest Services and show their out-of-town identification. They’ll receive a free tourism card and a brochure outlining various discounts from Edmonton City Centre retailers. They will then shop at these retailers, redeeming the discounts by showing their tourism card.

HOW CAN YOU SIGN UP?

Let us know what type of discount you’d like to provide to these tourists. Examples could be: 10-20% off your purchase or buy $__ worth of merchandise and receive an item valued at $__ for free, or something else of your choosing.

Please contact Zaina Yusuf, Marketing Manager, by email [email protected] or by phone 780-426-8488 to discuss your discount/promotion and have it approved. This discount will be valid in the brochure for 6 months so you must commit to offer this promotion to tourists for this duration. After the 6 months, new brochures will be printed and you can choose to renew your discount, change it to something different, or cancel it altogether.

GIFT CARD PROGRAM

DENOMINATIONS & AVAILABILITY Gift cards can be loaded from $10.00 up to $500.00 per card. There is no activation fee and the fund never decreases. Gift cards can be purchased during Guest Services hours of operations. Payment can be made by cash, Interact, Visa, Master Card or American Express.

DESCRIPTION Gift cards are black and will show the Edmonton City Centre logo on the front with a four digit number on the top right hand side of the card. On the bottom right it will also show the Oxford logo. The back of the card will show the fifteen digit American express card number and an additional three numbers. It will also show the American express logo. There is no expiry date on the funds, monthly maintenance, and customer service or inactivity fees. The gift card can also be used in any Oxford locations which are:

Retail Edmonton City Centre, Edmonton, AB Galeries de la Capitale, Quebec City, QB Kingsway Mall, Edmonton, AB Les Promenades Gatineau, Gatineau, QB Southcentre Mall, Calgary, AB Quartier DIX30, MOntreal, QB Bow Valley Square, Calgary, AB Centennial Place, Calgary, AB Travel Devon Tower, Calgary, AB The Fairmont Banff Springs, Banff, AB Earnst & Young Tower, Calgary, AB The Fairmont Chateau Lake Louise, Lake Louise, AB Hillcrest Mall, Richmond Hill, ON The Fairmont Jasper Park Lodge, Jasper, AB Scarborough Town Centre, Scarborough,ON The Fairmont Chateau Whistler, Whistler, BC Square One, Mississauga, ON Fairmont Le Château Montebello Upper Canada Mall, Newmarket, ON The Fairmont Vancouver Airport Yorkdale, Toronto, ON Royal Bank Plaza (Ontario) Metrocentre, Toronto, ON MetroCentre (Ontario) Royal Bank Plaza, Toronto, ON Richmond-Adelaide Centre (Ontario) Richmond-Adelaide Centre, Toronto, ON Promenades de Gatineau (Quebec) WaterPark Place, Toronto, ON Promenades Cathédrale (Quebec)

REDEMPTION Your store has to be able to accept American Express credit cards in order for it to be registered with the gift card program. The Guest Services Supervisor will visit your store to enable the gift cards on the POS machines to take the gift cards which will take one to two days. You can reach the Guest Services Supervisor at 780 426 8444. The customer has to know the balance of the gift card. If the customer does not know, you can call Guest Services or the number on the back of the card. It has to be processed as if it was an American Express credit card. The balance will remain on the card. If the item being purchased is more than the amount on the gift card, process the other payment method first. When processing the transaction your store POS machines may require the employee to enter the last four digits of the card. They can be found on the back of the card before the last three digits from the right hand side example XXXX XXXXXX XXXXX XXX (the bold “X” are the last four digits). Please remind all employees to not include the addition three digits at the end.

MARKETING

For current information about what is happening in Edmonton City Centre, please contact Zaina Yusuf, Marketing Manager, at (780) 426-8488.

IN-STORE VISITS FROM MARKETING DEPARTMENT

 The Marketing Department will visit stores on an individual basis  Used as a forum to ask questions and to share information  If you ever want to discuss opportunities more frequently, please don’t hesitate to reach out to us by email or phone.

COMPLIMENTARY OPPORTUNITIES FROM THE MARKETING TEAM

 Promotion on Website – email Zaina Yusuf any promotions, sales or events, along with jpeg files which we can post on our “Sales and Events” tab of our website.  Promotion on Social Media – promos can also be communicated to our fans and followers on Facebook and Twitter, or if you already have these channels, we would be happy to “retweet” you. Please communicate this with Zaina Yusuf.  Display on Video Walls and Directories – all posts made on our social media pages translate over to the 2 video walls and 10 digital directories throughout the property, which is great exposure for your brand.  Tent Cards in the Food Court – this can be booked through Guest Services for a 2-week time slot. Material must be professionally produced by a printer of your choice and at least 60% graphics. It must be approved by Marketing before you send it to production.

For more information on FREE advertising and online marketing opportunities call Zaina Yusuf, Marketing Manager, at (780) 426 8488 or email at [email protected]

PARKING

ADVANCED PARKING

For monthly parking arrangements, please contact our parking office at 426-8438. The following parking facilities are managed by Advanced Parking. Hourly Rates – GST Included Monthly Rates – GST Excluded.

LOT #1 Edmonton City Centre East Parkade (or ECCE Parkade) Entrance is on the north side of 102A Ave., between 100 St. & 101 St. (Aboveground Clearance 6'3") (Underground Clearance 6'4") Address: 10020 - 102 A Avenue

Monthly Rates: $250.00 Aboveground Unheated (randomized) $340.00 Underground Heated (randomized) $340.00 Street Level (reserved) $100.00 Motorcycles (street level – randomized) Only Available from April 01 until September 30th Hourly Rates: Weekdays: Per hour: $ 5.00 (charged during the 6 am - 6 pm time period) Early Bird: $14.00 (before 9:00 am rate good until 6 pm /entry between 1:01 am to 8:59 am) Daily Max: $17.00 (enters after 9 am; rate good until 6 pm) Evening Rate: $ 5.00 (additional charge for any use during the 5:00 pm – 8:30pm time period) Evening Rate: $ 5.00 (additional charge for any use during the 8:31pm – 1:00 am time period

Weekends & Statutory Holidays: Daily Max: $ 5.00 (charged during the 6 am - 6 pm time period) Evening Rate: $ 5.00 (additional charge for any use during the 6 pm - 6 am time period)

Events: Oiler Games and Major Events: $ 15.00 (prepay as posted) Oil Kings and Family Events: $ 8.00 (prepay as posted)

LOT #2 East Preferred Parkade - nested within the City Centre east loading dock Entrance on the south side of 102A Ave., between 100 St. & 101 St. (Clearance 7'4") Address: 10088 - 102 Avenue Monthly Parking Only

Monthly Rates: $340.00 Heated Underground (randomized) $405.00 Heated Underground (reserved single stall) $520.00 Tandem Heated Underground (reserved - for a set of two stalls)

LOT # 3 Edmonton City Centre West Parkade (or ECCW Parkade) Entrance on the west side of 102 St. just south of 103 Ave. (Clearance 6'3") Address: 10231 - 103 Street

Monthly Rate: $250.00 Aboveground Unheated (randomized) $305.00 Street Level (reserved)

Hourly Rates: Weekdays: Per ½ hour: $ 2.50 (charged during the 6 am - 5 pm time period) Early Bird: $14.00 (enter between 6 am & 9 am; rate good until 6 pm) Daily Max: $17.00 (6am – 6pm) Evening Max: $ 5.00 (5pm – 6am) Lost Ticket: $22.00

Weekends & Statutory Holidays: Daily Max: $ 5.00 (charged during the 6 am - 5 pm time period) Evening Rate: $ 5.00 (additional charge for any use during the 5 pm - 1 am time period)

Events: Oiler Games and Major Events: $ 20.00 (charged during the 5 pm – 1am time period) Oil Kings and Family Events: $10.00 (charged during the 5 pm – 1am time period)

LOT #8 Bay Parkade - nested within the ECCW Parkade Entrance on the east side of 103 St., thru the ECCW Parkade (Clearance 6'3") Address: 10200 - 102 Street

Monthly Rates: $340.00 Heated Underground (randomized) $400.00 Heated Underground (reserved single stall) $500.00 Tandem Heated Underground (reserved - for a set of two stalls)

Hourly Rates: Weekdays: Per ½ hour: $ 2.50 (charged during the 6 am - 5 pm time period) Daily Max: $20.00 (charged during the 6 am - 5 pm time period) Evening Rate: $ 5.00 (additional charge for any use during the 5 pm - 1 am time period)

Weekends & Statutory Holidays: 1st ½ hour: $ 2.50 (charged during the 6 am - 5 pm time period) Daily Max: $ 5.00 (charged during the 6 am – 5 pm time period) Evening Rate: $ 5.00 (additional charge for any use during the 5 pm - 1 am time period)

Events: Oiler Games and Major Events: $ 20.00 (charged during the 5 pm – 1am time period) Oil Kings and Family Events: $10.00 (charged during the 5 pm – 1am time period)

SHOPPING CENTRE MAPS

EMERGENCY PROCEDURES

Rationale for Emergency Procedures

Planning in advance of an emergency is essential. During an emergency, confusion can be expected, communication links may be interrupted, and conditions may be generally chaotic. The objective of the emergency management plan should be to allow those responsible, for the Shopping Centre, during an emergency to focus on the major problems, not to attempt immediately to bring order out of chaos. If all predictable and routine items are considered in the plan, those responsible for actions during an emergency will be able to deal with the unpredictable or unusual situations that will surely develop.

Some potential emergencies, such as those caused by fire, can be prevented or at least controlled through good planning, making the effects on personnel and assets relatively insignificant. On the other hand, a plan does not guarantee that an emergency will not develop, especially one resulting from natural phenomena. However, actions taken to cope with a critical incident as it begins to develop may prevent the incident from developing into an emergency. A plan should provide the basis for orderly actions and decisions to minimize loss.

Contents

KEY EMERGENCY MEMBERS

FIRE ALARM PROCEDURES/EVACUATION

FIRE EXTINGUISHER USE

NATURAL GAS & FLOOD PROCEDURES

POWER FAILURES

MEDICAL EMERGENCIES

BOMB THREAT PROCEDURES

BOMB THREAT CALL CHECKLIST

MAIL BOMB SECURITY

IN CASE OF EXPLOSION

BIO-TERRORISM

VIOLENT OR THREATENING PERSON(S)

TENANT EMERGENCY LOCKDOWN

WEATHER RELATED EMERGENCIES

TORNADOS

EDMONTON CITY CENTRE CONTACT LIST

SEND WORD NOW

FIRE SAFETY CHECK SHEET

Key Emergency Members

Central Services Emergency Contact Number : 780-426-8441

Central Services is the communication link between all working bodies within the shopping centre. Usually the first contact of any and all emergencies from within the buildings they can easily dispatch and coordinate most emergency response efforts.

Retail Maintenance Lead Hand The retail maintenance Lead Hand is responsible for the general maintenance staff in the shopping centre. During most emergencies the retail maintenance supervisor will work in conjunction with the Security Manager, Central Services and the Building Operator to determine the extent of the emergency and to direct the maintenance staff members.

Building Operator The Central Plant Supervisor is responsible for the HVAC maintenance staff in the shopping centre. During most emergencies the Building Operator will work in conjunction with Central Services, The Security Manager, and the Maintenance Lead Hand to determine the extent of the emergency and to direct the HVAC maintenance staff members

Security Manager The Security Manager is responsible for all the retail security members in the shopping centre. During most emergencies the retail Security Manager will work in conjunction with Central Services, the Maintenance Lead Hand and the Building Operator to determine the extent of the emergency and to direct the security staff members.

General Manager The General Manager is responsible for the shopping centre and will, when required, be responsible for the designation of retail staff members and the allocations of functions.

Property Manager The Property Manager is responsible for emergency management and will assign functions should an incident move from critical to emergency status. At this point the Property Manager assumes command of all responding staff and reports directly to the General Manager.

Operations Managers & Supervisors The Operations Manager/Supervisor will assume responsibility of matters relating to the physical building and will assist in designation of retail staff members. If the Retail General Manager and the Retail Property Manager are unavailable Operations will assume the role of the General Manager.

FIRE ALARM PROCEDURES

The fire system at the Edmonton City Centre is designed with two (2) stages:

The first stage fire alarm consists of intermittent horns and strobes. If the building goes into stage one alarm please move towards the front of your store and listen for changes in horn status or announcements. Be ready to evacuate quickly by taking visual inspection of where all customers are located, checking and closing down all change rooms and ensuring till and computers are secure.

The second stage fire alarm consists of constant horns and strobes. If the building goes into second stage alarm please direct all customers out of your store immediately. Have all staff proceed to your designated safe meeting area. It is recommended to lock your store before you leave.

The designated safe meeting area for each retail tenant is to be determined by the Store Management, as Electronic Mustering will be used moving forward. The designated safe meeting area must be at least 300 feet away from the property. This means that a notice will go out to the Emergency Contacts via Send Word Now. Responding back is as simple as pressing a corresponding number on the keypad of your phone, or replying back to an email message. Following the message, you will be given the list of responses. It is critical that you perform the following: • Listen to the entire message (do not hang up). 1: Respond by selecting “1” on the keypad of your phone to indicate that all staff and customers are safely out of your store and that the door is (Send Word Now contact information is closed.  updated every 6 weeks in conjunction with testing. Please ensure your contact • If the response is via email, simply reply to the information is current by calling Central message, and enter the number of your response Services at 780-426-8441 each time you in the body of your email. have a change in management or assigned emergency responders.)

Should you notice smoke coming from your store or in the area of your store, pull the nearest pull station, leave the building via the nearest exit and call 911. Wait at your designated safe location for further direction.

If you have staff or customers unable or refusing to leave call 911 and give them your exact location

Edmonton City Centre East Please note that a security team member will continue to attend the original “safe location at the Sir Winston Churchill Square, near the statue, until further notice. 

Edmonton City Centre West Please note that a security team member will continue to attend the original “safe location at the corner of 103 avenue and 103 street by the Stantec II building. 

THE EVACUATION

1. All staff must convey to all occupants of the property a feeling of calmness and confidence during the evacuation process. 2. Traffic directors (as designated by the General Manager) should guide people to the closest exit. Some staff should remain outside to move people approximately 300 feet away from the building and to their designated safe locations. 3. Once outside, do not allow anyone to return to the building for any reason until directed by the General Manager or alternate. 4. The General Manager or Alternate shall designate one person to be the last person to leave the building, but only after they have made a thorough store check to ensure that all persons have exited the building. Public washrooms and back corridors should also be checked. They will make note of who is still in the building and pass the information to the Fire Chief. 5. Do not use the elevators at any time.

Unable to take the stairs?

Stage 1 (intermittent horns and strobes) Each tenant will have their own emergency procedures for securing their space in preparation for evacuation. Mobility impaired individuals will prepare to evacuate by following those procedures and then moving towards the front of the store. Customers, also mobility impaired, should also be advised to prepare for evacuation by moving to the front of the store. If they choose to stay within your premises during the alarm process treat them as you would treat your staff and advise them of next steps. Should they decide to leave at any time during the process you bear no responsibility for their safety.

Ask the volunteer companion to assist with the mobility impaired customers or assign additional volunteers as needed.

Stage 2 (continuous horns and strobes) At this time mobility impaired staff and/or customers should 1. move to the emergency exit nearest their store. 2. call 911 and ask for “Fire”. Give the dispatcher your address, the store name and exact location within the shopping centre advising them that you are at the fire exit nearest your store. 3. upon seeing fire or smelling smoke move into the emergency stairwell. There is enough room on the landing for a wheelchair and volunteer companion. Be sure to tell 911 that you have moved into the stairwell.

Upon commencement of stage 2 alarms, your emergency contacts will be sent a message via Send Word Now asking for a response as to whether your space is all clear or whether you have people left behind due to mobility concerns. Security also clears the floors during a retail evacuation so will note your staff members location and the possible need for rescue.

The one step often not found in any emergency plan is the roll call upon return to normal operations. This is especially important if you have mobility challenged individuals or customers because if they have moved into the stairwell for any reason they may still be there well after everyone else has resumed normal activities.

Use of ABC Fire Extinguishers

The extinguishers found at all exits within Edmonton City Centre are Multi-purpose extinguishers also known as ABC All types A B and C - wood, paper, cloth, flammable liquids and electrical fires.

The general method for using all fire extinguishers: PULL, AIM, SQUEEZE, SWEEP

1. Pull the locking pin from the handle. 2. Aim the nozzle at the base of the fire. 3. Use a sweeping motion while squeezing the handle. 4. Operator can move about while extinguishing the fire. 5. The extinguisher can be shut off at any time during use by simply releasing the handle.

Gas Leaks

1. If a gas leak is reported or suspected, maintenance personnel should be immediately notified of the suspected location through Central Services at 780-426-8441. 2. The Retail General Manager or alternate should be made aware of the situation immediately. 3. If a gas leak is confirmed, Central Services shall notify ATCO Gas at 780-420-5585. 4. Maintenance personnel will locate the nearest and safest shut-off valve and turn gas off in order to keep area safe. 5. Once ATCO arrives on site, they will take control of the situation and maintenance will assist.

Gas Leak Fire

1. If a fire due to a gas leak is reported or suspected, maintenance personnel should be immediately notified of the location through Central Services at 780-426-8441. 2. The Retail General Manager or alternate should be apprised of the situation. 3. Central Services will call 911 and ATCO Gas at 780-420-5585. 4. Maintenance personnel, if safely possible, will turn off the nearest and safest gas valve. If the location is unknown shut the main gas off. 5. Once ATCO arrives on site, they will take control of the situation and maintenance will assist.

Water Leaks/Flood

1. In the event of a water leak, water pipe break or HVAC water break, immediately notify maintenance and cleaning staff of the problem location through Central Services at 780- 426-8441. 2. Notify Retail General Manager or alternate of the situation. 3. Maintenance should analyze the problem and if water leak/flood may lead to electrical fires, power outages or loss of life and limb, notify Central Services to call 911. 4. If a valve cannot be found in vicinity, the main water valve will be shut off by maintenance.

Power Failure

1. The person in charge, Retail General Manager or alternate will communicate with Central Services and EPCOR at 780-412-4500. 2. The emergency lights will turn on and should provide adequate light in the common areas. Stores should have their own battery-powered emergency lighting. 3. Security and maintenance staff should know the location of flashlights. 4. One person should remain at the customer service desk to answer questions from the public or from store employees. Depending on the severity of the power outage, it may be necessary to have Central Services make an announcement using the public address system, if it is still functional. 5. Depending on the extent of the power outage, evacuation of the property and closing of all stores may be required. Many stores will close automatically as required by store policy. 6. Central Services will advise the General Manager and Operations Manager of the incident if they are not on-site at the time of the outage 7. If phones are not in service, use cellular phones to communicate with Central Services, EPCOR and Oxford management. 8. If necessary, have the Security contractor provide additional security officers. This is to be determined by Retail General Manager or alternate.

Serious Personal Injury & Other Medical Emergencies

1. Always use latex gloves when attending to injured persons. 2. Always check an injured person to see if they are wearing a "Medical Alert" bracelet or necklace. Also check the wallet for medical information if possible. If so, inform the emergency operator (usually 911 operator) of this situation. 3. Remember It May Be Necessary To Dial "9" BEFORE 911. Request that assistance report immediately to the specific scene of the accident. Advise the ambulance of which entrance they should use in order to save time. 4. Alert Central Services (780-426-8441) that you have called 911, so we can have security waiting to escort them quickly to the correct location from which ever entrance you have directed the ambulance to use. Security Officers are also trained in First Aid. 5. After assessing the seriousness of the accident and once the area is properly secured, only required staff should remain on the scene. In public areas make sure to keep the public back from the scene. 6. Make the injured person as comfortable as possible. Re-assure the person that help is on the way. 7. If you have been trained in First Aid and/or CPR, assist the injured person until the ambulance/ security arrives. 8. If you have not been trained in first aid and/or CPR, do not attempt any procedures. Simply make the person as comfortable as possible. 9. If police are involved and must complete reports, do not disturb anything at the accident scene until they have completed their investigation. Cooperate with police and ambulance staff at all times. Limit any statements to the facts only and avoid speculation.

Bomb Threat

. Each bomb threat must be taken seriously. . Radio transmissions must cease as they may detonate the device. . Cell phone operation must cease as they may detonate the device.

If you receive a Bomb Threat:

1. Do not transfer the call to someone else. 2. Never argue with or ridicule the caller. 3. Complete the Bomb Threat Call Form on the following page, and get as much information as possible. 4. As soon as the call ends, notify the Retail General Manager or alternate through Central Services at 780-426-8441. Please note that it is possible to trace the source of telephone calls by dialing *69 to find out the number of the caller or *57 to record the date and time of the call after the caller has hung-up. 5. Central Services shall call the appropriate emergency telephone number. (Usually 911). YOU MAY BE REQUIRED TO DIAL "9" BEFORE 911. 6. Central Services will then alert all staff. 7. Staff will meet at the Command Centre (Central Services or other deemed area). 8. Each team will begin a quiet search of their designated area (as defined by Retail General Manager or alternate). 9. The search will include: garbage cans, planters, lockers, washrooms, garbage compactors, rear corridors, stairwells, etc.

Finding the Bomb  If someone was to find the bomb (package) before emergency personnel are on scene, DO NOT TOUCH IT IN ANY WAY. In a very calm manner, evacuate the immediate area and wait for directions from emergency response units. Make sure someone is available to show police where this package is.

 The physical appearance of a bomb or explosive device is limited only by the imagination of the bomber.

 For this reason, you will be asked to help search your work area, paying special attention to any objects that “don’t belong”.

ALL TYPES OF BOMB THREATS MUST BE REPORTED!!

MAIL BOMB SECURITY

Mail bombs have been employed against individuals and organizations for purposes of revenge, extortion and terrorism.

Could you or your organization be a victim? If yes, consider the following helpful hints when opening mail at home or at work. Remember that the physical appearance of a mail bomb is limited only by the imagination of the bomber; however, mail bombs have exhibited unique characteristics that should be helpful in identifying a suspect item. To apply these hints, it is important to know the type of mail normally received.

1. Mail bombs have been contained in letters, books and parcels of varying sizes, shapes and colors. 2. Letters feel rigid, appear uneven or lopsided, or are bulkier than normal. 3. Oil stains may be present on the wrapper. 4. Use of excessive amounts of postage. 5. The sender is unknown. 6. No return address. 7. Unusual restricted endorsements such as "Personal" or "Private" 8. The addressee normally does not receive personal mail at the office. 9. Name and title of addressee are not accurate. 10. Address is prepared to ensure anonymity of sender (i.e. homemade labels, cut and paste lettering). 11. Mailing emits a peculiar odor. 12. Mailing appears to be disassembled or re-glued. 13. Handwriting appears distorted or foreign. 14. Protruding wires, tinfoil or strings are present. 15. Pressure or resistance is noted when removing the contents. 16. Outer container is shaped irregularly or asymmetric or has soft spots or bulges. 17. Wrapping exhibits previous use such as traces of glue, mailing labels return addresses or tape. 18. Several combinations of tape are used to secure the parcel. 19. Unprofessional wrapped parcel is endorsed, "Fragile - Handle With Care" or "Rush - Do Not Delay". 20. Package makes a buzzing or ticking noise. 21. Contents of parcel make a sloshing sound.

IF YOU HAVE SUSPECT MAIL AND ARE UNABLE TO VERIFY THE CONTENTS:

1. DO NOT open the article and DO NOT move it. 2. NOTIFY: EDMONTON CITY POLICE: 911  CENTRAL SERVICES: 780-426-8441  3. Isolate the mailing and evacuate the immediate area. 4. Do not put in water or a confined space such as a desk drawer or filing cabinet.

ACTIONS IN CASE OF AN EXPLOSION

Explosions would include those caused by leaking gas or faulty heating equipment:

1. Fall to the floor and take immediate shelter under tables, desks, or other such objects that will offer protection against flying glass or debris. Protect face and head with your arms. 2. After the effects of the explosion have subsided, evacuate the building as per the Building Evacuation Procedures. 3. Operate the nearest Fire Alarm Pull Station. 4. Do not return to the building until the "ALL CLEAR" announcement is given by the Fire Chief.

BIO-TERRORISM

SHOULD YOU OPEN A PACKAGE AND SEE AN UNKNOWN SUBSTANCE:

1. DO NOT: Try to clean up the material. 2. DO NOT: Do anything to create a dust cloud involving the material. 3. Ensure that those persons directly exposed by touch or inhalation of the substance remain where they are until cleared by authorities. Encourage these people not to come into contact with others. 4. Prevent others from entering the area and if you have been exposed to the material wash your hands with soap and water. 5. Call 911 immediately and provide: a) Your building’s address. (East : 10205 – 101 St. West : 10200 – 102 St.) b) Nearest known cross streets. c) The floor and suite/room # of where you are calling from. d) Advise 911 operator of any victims that have collapsed or are collapsing to alert emergency personnel to judge the best way of entering the building. 6. Ensure that all non-essential people are kept at a safe distance from spilled or exposed substances. 7. Call Security 780-426 – 8441. 8. Notify your manager or supervisor. 9. Follow any instructions given by authorities and/or building management upon their arrival.

VIOLENT OR THREATENING PERSON(S)

If there is someone who comes into your store or anywhere in the centre that you perceive to be a serious threat to your safety and or the safety of others, please use the “Mr. Ford” call. This is only to be used in extreme cases.

Examples:  Person has become violent  Person has made a bomb threat, or other very serious threat against your store or a staff member.

1. Call CENTRAL SERVICES: 780-426-8441 

2. Ask for “Mr. Ford" so that if the suspect is near you, they will not realize you are calling security, and so that Central Services and Security can understand the severity of the call without your having to give a full explanation up front. Central will send the maximum number of security guards possible to your location. Be sure to tell the Central Services Operator your Exact Location & Your Full Name.

Example Call: “Hi. This is John Smith in "name of store" of the Edmonton City Centre. Would you please send Mr. Ford up here as soon as possible? Thanks.”

3. Without being obvious, take a good look at the suspect, so that you will be able to give an accurate description to Security, if the suspect leaves before they arrive, or before you get a chance to phone Central. (Hair color, Eye color, beard/mustache, clothing, age, nationality, and any distinguishing features.)

4. Do not confront or aggravate the person. Just try to keep them as calm as possible, and wait for Security to arrive.

If you would like to report someone “undesirable” on Oxford property, but who would not constitute an emergency (i.e.: drunk, someone sleeping in a public area, panhandlers, solicitors, etc.), please call CENTRAL SERVICES and they will dispatch a security guard.

DO NOT USE MR. FORD for these types of calls.

EMERGENCY LOCKDOWN PROCEDURES for RETAIL TENANTS

Your safety and security is Oxford Properties’ number one priority. These procedures are intended to provide you with general information, based on best practices, about what to expect in an emergency lockdown, how Oxford will notify you, and information about drills to practice these procedures. Lockdown may be activated under the following conditions:

1. Person with a weapon/active shooter situation 2. Mass casualty event 3. Explosion 4. Any other situation where extraordinary measures are needed to ensure safety of guests, tenants and employees, and/or when directed by Oxford Security or Police Services.

How Retail tenants will be notified of a lockdown:

1. Tenants will receive a message via Send Word Now emergency alert system: “URGENT - The shopping centre is now going into lockdown. This is not a drill. The shopping centre is now going into lockdown due to ______. Begin emergency lockdown procedures immediately.”

2. Tenants may self-initiate emergency lockdown procedures if they witness the event occurring before being notified.

When directed to go into lockdown: 1. Direct customers from the common area into your tenant space. 2. Shut and lock your front door/gate. 3. Direct customers to the back of your space and into your back room and barricade the door. 4. Turn off all lights and music inside the space. Turn off or silence cell phones. 5. Tenants and customers will get down and stay quiet. 6. Call 9-1-1 if there is anyone in need of medical assistance. 7. Expect to remain in place for an extended period of time. 8. When it is safe to do so, Oxford Property Management will send out messages through Send Word Now emergency alert system updating tenants on the situation. 9. Do not respond to anyone at the door unless you are certain it is safe to do so. 10. When the situation is under control, Oxford Property Management will send out a message through Send Word Now giving the all clear.

Lockdown Drills

1. The lockdown drill is your opportunity to train your staff on emergency lockdown procedures. 2. Tenant lockdown drills, usually 10-15 minutes in duration, will take place on an annual basis. 3. Oxford Property Management will notify tenants of the drill by way of memo several days prior to the drill taking place. 4. On the day of the drill, 10 minutes prior to the drill starting, tenants will receive a message via Send Word Now emergency alert system advising that the drill will commence shortly. 5. Tenants should advise customers that the emergency lockdown drill is about to begin and ask if they would like to participate. If not, they should be permitted to leave before you close your doors. 6. At the start of the drill, tenants will receive a message via Send Word Now: “THIS IS A DRILL. The mall is now conducting a drill of tenant emergency lockdown procedures. This is a drill only. Please practice emergency lockdown procedures. Thank you.”

7. At the end of the drill, tenants will receive a message via Send Word Now that the drill has been completed.

WEATHER RELATED EMERGENCIES

1 Power down electrical equipment such as computers and photocopiers. 2 Move critical files away from windows and secure in an enclosed room. 3 Get a portable radio, if available, and turn to local news station to monitor conditions. 4 Gather up flashlights and give to your emergency manager. 5 Follow the instructions of your emergency manager. 6 If required to leave your floor space, use the stairwells and not the elevators, in case of a power failure. 7 If road conditions are such that it would be dangerous to travel, make arrangements to stay at a local hotel. If necessary, be prepared to ride out the storm in the building, at the discretion of the building management. 8 Keep telephone conversations to a minimum when advising family of your location and intentions for dealing with the storm. 9 Maintain a safe distance from windows and any unsecured objects. 10 If the windows break or it becomes evident that they will break due to high wind velocities, proceed into the exit stairwells for shelter. 11 Notify emergency managers and security of any physical damage or your personal injuries.

TORNADOS

DURING THE TORNADO:

1. DO: Protect yourself by taking cover under a sturdy piece of furniture away from exterior walls, and windows, protecting your head and neck. 2. DO NOT: Stand under light fixtures, near bookshelves, beside windows, etc. If possible, predetermine a safe location to take cover, prior to a tornado. 3. DO NOT: Leave cover until the tornado has completely passed.

AFTER THE TORNADO:

1. If required do evacuate, follow the directions of your emergency manager or building management. 2. Keep calm. Do not run outdoors. Watch for falling debris or electrical wires when leaving the building. 3. Proceed to the designated assembly area as directed by your emergency managers, if it is safe to do so. If you are physically disabled and non-ambulatory, remain in your permanent work location and wait for your assigned monitor. 4. If fire occurs, activate the nearest fire alarm pull station (as the system may still be functional) and follow your buildings fire emergency procedures. 5. If qualified, render first-aid. If not qualified, assist those rendering or requiring first-aid. 6. Report any missing persons to the emergency managers, as they will relay information to the building management and authorities. 7. Telephones are to be reserved for emergency use only.

Edmonton City Centre Contact List

Olympia Trencevski General Manager (780) 426-8464

Lindsay Whyte Property Manager (780) 426-8415

Lonny Vanderheide Operations Manager, Maintenance (780) 426-8450

John Pietrasz Operations Manager, HVAC (780) 426-8413

Joe Rider Supervisor Energy & Technical Services (780) 426-8436

Pam Brown Safety & Security Manager (780) 493-7546

Susan Mancini Assistant Security Manager (780) 426-8426

Bob Portieous Operations Supervisor (780) 426-8473

Zaina Yusuf Marketing Manager (780) 426-8488

Minla Sandasiwan Marketing Coordinator (78) 426-8411

Scott Thomson Central Services Manager (780) 493-7547

Susan Radford Guest Experience Supervisor (780) 426-8473

Central Services Emergency/ Requests 780-426-8441

Fire Safety Check Sheet

This Fire Safety Maintenance Check Sheet can be used to assist you in the development of your fire safety management policy for your business. The check list can also assist you in ensuring that the critical fire safety elements and equipment are inspected periodically.

This example is not intended to be comprehensive; you can modify and tailor the example to suit your business premises and needs. You may need to incorporate the needs, recommendations and manufactures instructions in respect of the fire safety equipment in your business. You also need to decide on the appropriate time period for carrying out fire drills, and the number of trained persons required.

Any ticks in the ‘No’ box should result in further investigation and the undertaking of appropriate action as necessary. If necessary, consider using the assistance of a competent person when undertaking some of the checks.

Business name: Address:

Business Phone: E-Mail:

Date of Inspection:

Date of next inspection: Address:

Inspection undertaken by:

Emergency Contact:

Name: Phone:

Trained Persons Log Name Trained in the use of Equipment Type Date of Training and Signed

Yes No N/A Comments Escape Routes Are you familiar with all your escape routes and −Are they clear? Are all escape doors clear of obstructions? Can all fire escape doors be opened immediately and easily? Are all push bars and pads on emergency doors in good working order? Are all External Emergency routes clear of obstructions? Do all electronic release mechanisms on fire doors work correctly? Do all internal self-closing devices work correctly? Are fire seals and self-closing devices in good condition? Do all roller shutters provided for compartmentalization work correctly? Are all external escape stairs safe? Has escape route compartmentalization being effected by other works? (if Yes please Investigate)

Yes No N/A Comments Fire Detection and Warning Systems

Is the indicator on the fire alarm panel showing “normal” Do the manual call points work correctly? Last tested on date by Is certificate of test available? Do the automatic detectors operate correctly? Have you tested the detectors every weeks? (Remove battery operated detectors) Did the alarm system work correctly when tested? Last tested on date______by ______Is Certificate of test available?

Did your employees and others present hear the alarm?

Do all visual alarms work correctly?

Do all the electronically linked mechanisms operate correctly?  Magnetic Door Holders?  Smoke / Fire Curtains?  Others? Yes No N/A Comments Escape Lighting Escape Lighting? Are emergency light fittings and exit signs working and in good condition? When tested did all the emergency lights work? Last tested on date by Is certificate of test available? Has the system been checked by a competent person?

Yes No N/A Comments Fire Fighting Systems Are you satisfied that you have the appropriate firefighting equipment for your premises? (Obtain expert advice if necessary) Are you aware of the manufacturer’s instructions and recommendations in respect of the firefighting equipment in your premises? Are all fire extinguishers in place and clearly visible?

Is all firefighting equipment in good working order? Has the portable firefighting equipment been tested? Last tested on ______by ______Is certificate of test available? Has the Sprinkler system been tested by a competent person? Last tested on date ______by ______Is certificate of test available? Are all internal fire fighting raisers unobstructed?

Are your staff members familiar with the firefighting equipment of your business? Is your staff trained in the use of firefighting equipment? Are the external Fire Hydrants unobstructed?

Yes No N/A Comments Management Systems Are fire drills carried out every weeks? (please complete) Date of last fire drill Is the emergency evacuation plan prepared?

Are staff members trained and familiar with their role in the emergency evacuation plan? Are staff members familiar with their role and responsibility in the event of a fire? Is the external access for the fire services readily available and free of obstructions? Is all staff trained and familiar with the fire hazards and risk assessment associated with your business? Yes No N/A Comments Management Systems Fire Fighting lifts Last tested on ______by ______Test Certificate Available Dry / Wet Risers Last tested on ______by ______Test Certificate Available External Fire Hydrants Last tested on ______by ______Test Certificate Available Smoke and Heat Ventilation Systems Last tested on ______by ______Test Certificate Available Yes No N/A Comments Housekeeping Are combustibles stored in exit corridors, hallways or under stairs? Are all electrical outlets, switches and junction boxes covered with proper cover plates. Are circuit breakers in panels labeled to identify the area protected? Is the are maintained clear (at least 30 inches) in front of the electrical panels? Are extension cords in use? Extension cords are not to be used in place of permanent wiring. They may be utilized to supply power to a single small appliance such as a fan, radio or power tool. Are power strips, with a built in breaker, plugged directly into approved electrical outlets? No power strip on another power strip use. Are portable electric space heaters used? If so, they must be plugged directly into wall outlets and operated a minimum of 3 feet away from combustibles.

Are combustibles stored in equipment rooms? Combustibles are not to be stored in boiler rooms, mechanical rooms or electrical equipment rooms. Is there at least 18 inches of clearance, free from combustible items, around hot water heaters and furnaces? Is storage of items maintained at least 2 feet below the ceiling, 18 inches below the sprinkler head? Are ceiling tiles fixed in place? This allows the ceiling to act as a heat collector for fire protection systems and to prevent the passage of smoke and fire.

___BLANK PAGE___