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Social Report 2014

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Social Report 2014 JOINT STOCK COMMERCIAL BANK AK BARS (Open Joint-Stock Company) AK BARS BANK APPROVED BY The Decision of the Management Board of JSC AK BARS BANK dd. “__”_______ Protocol No ________ Corporate Social Responsibility Report JSC AK BARS BANK - 2014 Kazan 2015 1 Оглавление 1. The address of the management of the Bank ............................................................................... 4 2. General information on JSC AK BARS Bank ............................................................................. 4 3. Principles and structure of corporate management .................................................................... 5 4. Human resources management of the Bank ................................................................................ 9 4.1. Social responsibility regulations of labor and employment matters. ....................................... 10 4.1.1. The Staff structure of AK BARS Bank ............................................................................. 10 4.1.2. Payment policy and staff motivation ................................................................................. 12 4.1.3. Non-financial staff motivation .......................................................................................... 13 4.1.4. Corporate values ................................................................................................................ 14 4.1.5. Employment and labor law ............................................................................................... 15 4.1.6. Training and professional development ............................................................................ 15 4.1.7. Staff assessment of the Bank ............................................................................................. 17 4.1.8. Employee benefits of the Bank ......................................................................................... 18 4.2. Quality of working conditions and life of employees .............................................................. 19 4.2.1. Sport, recreation organization, culture and health events ................................................. 19 4.2.2. Employee benefits for families ......................................................................................... 20 4.2.3. Support of elderly people and unemployed pensioners .................................................... 20 4.3. Development of education and sciences .............................................................................. 20 5. Labor protection ........................................................................................................................... 21 6. Socially responsible participation of the Bank in Public Life .................................................. 23 6.1. Commission on sponsor support and charity ........................................................................... 23 6.2. Support of Educational Institutions ......................................................................................... 23 6.3. Support to children with limited physical capacities and to the children with difficult life situations ......................................................................................................................................... 24 6.4. Social protection of senior citizens, help to socially unprotected groups of the population, and to disabled people ........................................................................................................................... 25 6.5. Public health improvement ...................................................................................................... 25 6.6. Support of gifted children and young adults ............................................................................ 26 6.7. Work with state institutions particularly concerning the implementation of socially oriented projects and development of mass culture ...................................................................................... 27 2 6.8. Environmental protection ........................................................................................................ 27 6.9. Support of art and cultural programs ....................................................................................... 27 7. Report of AK BARS SOZIDANIE Charitable Foundation ...................................................... 27 3 Introduction Dear friends! Social responsibility has been an important factor for the dynamic development of JSC AK BARS Bank for many years. In 2014 the Bank activity was performed while taking into account the interests of society, clients, and employees. In the current Corporate Social Responsibility Report the consolidated information on the noncommercial policy of AK BARS Bank considering the solutions for the social and economic problems of the State is revealed. Among the socially significant projects of 2014, many traditional and new initiatives of the Bank were successfully implemented. We are convinced that the role of corporate social responsibility has increased in the activity of one of the largest credit institutions and has become even more productive and of a larger scale. 1. The address of the management of the Bank For seven years in a row we examine the activity of AK BARS Bank in the aspect of corporate social responsibility, showing a commitment to the advanced standards for information transparency and responsiveness to the expectations and problems of the modern Russian society. We hope that the report will be interesting and useful as a picture of the unique practice of long-term and effective interaction of business with the State and society in the solving of significant social tasks. An important role in the formation of business reputation related to the reinforcement of partners’ trust and clients’ loyalty in AK BARS Bank is conducted by a noncommercial business component. In 2014, despite the difficulties in the financial market of Russia, corporate social responsibility had remained an integral part of our company’s activity, and success in this area was still considered as one of the most important criteria for our assessment of overall performance. We are sure that AK BARS Bank moves in the correct direction. In the last year a lot of work was done. In 2015 the Bank will continue to develop the programs and projects within our corporate social responsibility for achieving more positive results for the benefit of society and the country. Best regards, The Chairman of the Board of Directors of JSC AK BARS Bank Sorokin V.U. The Chairman of the Board of Directors of JSC AK BARS Bank Minnegaliyev R. H. 2. General information on JSC AK BARS Bank The AK BARS joint stock bank (Open joint stock Company) was registered with the Central Bank of the Russian Federation in 1993. The Bank has proven itself as a reliable financial institution enjoying unconditional trust within the subjects of economic activity and society. AK BARS Bank is one of the twenty largest financial institutions in Russia. The Bank has taken19th place by the size of its own capital and 19th place by the size of its assets as of January 1, 2015. The Bank provides services for over 2,9 million individuals and 62 thousand corporate clients. 32 branches, 242 additional offices, 93 operational cash desks, 13 operational offices, and 1 mobile unit of cash operations form the regional network of the Bank. For JSC AK BARS Bank the following business positions remain a high priority: corporate, retail and investment business, and private banking. Among the corporate clients there are large oil and gas and petrochemical complex, engineering, telecommunications, energy, construction, chemical, motor transportation, trade enterprises, and agro-industrial complex and other companies. The bank provides a complex of financial services to its corporate clients: cash management services, loan servicing, issuing bank guarantees, operations with plastic cards, implementation of international operations and currency exchange regulation, concluding bank deposit agreements, 4 securities trading, management of money and securities, brokerages and trust operations, online trading, and many other services. Retail business is the most important business position of the Bank. JSC AK BARS Bank offers to its private clients a high-quality complex of bank services providing the greatest possible set of high-quality and high-reliability financial services. All client categories are able to use such services as credits, mortgage, deposits, settlement and cash operations, bank cards, operations with precious metals, and the system of remote bank services such as “AK BARS Online”, “Text Banking”, etc. The main task of the work with the Bank’s clients is forming a long-term partnership on the ground of an individual approach. The Corporate Social Responsibility Report of the Bank is a public instrument for informing shareholders, partners, clients, and employees on the realization of the strategic development plans for economic stability and the social well-being of employees and the general public. 3. Principles and structure of corporate management JSC AK BARS Bank considers corporate management effectiveness one of the most important conditions for ensuring a stable and sustainable development of business. Guided by the interests of shareholders, creditors, clients, business partners, and contractors, JSC AK BARS Bank conducts a constant monitoring of activity compliance to the terms and conditions of
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