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Jan/Feb 2012 Zoom Fit + – I< < > >I © 2011 AGRR Magazine. All rights reserved. No reproduction Contents Search Archives E-Mail Subscribe of any type without expressed written permission. January/FebruaryJanuary/February 20122012 VolumeVolume 1414 •• IssueIssue 11 Subscribe at www.glass.com/ subcenter www.agrrmag.com • www.glassBYTEs.com™ Auto Glass Repair and Replacement Magazine Zoom Fit + – I< < > >I © 2011 AGRR Magazine. All rights reserved. No reproduction Contents Search Archives E-Mail Subscribe of any type without expressed written permission. The Pilkington Clear AdvantageTM 6OQBSBMMFMFEQFSGPSNBODFTQFDJmDBUJPOT OE 2VBMJUZ &YDFMMFODF 5FDIOPMPHZ 5SVTU 1FSGPSNBODF 4VTUBJOBCJMJUZ 4BGFUZ %JTUJOHVJTIZPVSTFMGXJUI1JMLJOHUPO Visit us at www.PilkingtonClearAdvantage.com Charter Sponsor of Auto Glass Week™ 2011 Zoom Fit + – I< < > >I © 2011 AGRR Magazine. All rights reserved. No reproduction Contents Search Archives E-Mail Subscribe of any type without expressed written permission. Zoom Fit + – I< < > >I © 2011 AGRR Magazine. All rights reserved. No reproduction Contents Search Archives E-Mail Subscribe of any type without expressed written permission. 8 — Features — Volume 14 • Issue 1 January/February 2012 C o l u m n s 4 Field of Vision letter from the editor The State of 6 Customer Service tips for quality service the Industry 8 Cutting Edge new car installations 20 What’s in store for 2012? See what some of the industry’s leaders project on page 20. Departments 10 Price Points competitive pricing and stats Currently 12 AGRReports breaking news Trending 16 Around the World international issues 24 The industry has made leaps and bounds in software capabilities over the last few 18 Insurance Talk policy briefs years, and continues to grow. See where this segment is 40 The Showroom new products headed on page 24. 41 Industry Insiders people in the news 42 The Showcase directory of suppliers The Annual AGRR™ Buyer’s Guide At Your Fingertips eed a new tool or adhesive? What about information on training opportunities? In the following pages Nyou’ll find all of this and more, including company contact information and the products, services and tools they supply. Get to know the industry’s 43 On the Road calendar of events A Bldg. C, Suite 312 Glen Ellyn, IL 60137 suppliers by turning to A&I Products 630/942-6597 (P) 1020 22nd Avenue 630/790-3095 (F) Coach Glass Dow Automotive P.O. Box 8 140028 Cross Street 555 Gaddis Blvd Rock Valley, IA 51247 Applied Surface Technologies Eugene, OR 97402 Dayton, OH 45403 740 Pierce Street 541/684-7868 (P) 800/453-3779 (P) p a g e 2 8 . index of advertisers 712/476-4132 (P) 43 Advertising Index 712/476-4236 (F) Waterloo, WI 53594 888/714-7171 (F) 937/254-5125 (F) www.aiproducts.com 920/478-2969 (P) www.coachglass.com www.dowautomotiveaftermar- www.appliedsurfacetech.com See our ad on page 19. ket.com See our ad on page 7. ContactPoint LLC 1664 S. Dixie Drive Duncan Systems Inc. A.N. Designs Inc. Saint George, UT 84770 29391 U.S. Highway 33W 111 Putter Lane Auto Glass Installer LLC, The 866/468-0900 (P) Elkhart, IN 46516 Torrington, CT 06790-4632 P.O. Box 606 www.contactpoint.com 800/551-9149 (P) H 5 8 44 First Jobs where it all started Six Installation Windshield and Glass Repair Challenges for 2012 focus on repair Turn to page 34 for a guide 36 Quality Questions 34 to what’s ahead for technicians in 2012. 38 Repair Round-Up nwra reports ©2012 by Key Communications, Inc. All rights reserved. AGRR (USPS 020-897) is published Quality Questions 6 times per year by Key Communications Inc., 385 Garrisonville Road, Suite 116, Stafford, The National Windshield VA 22554; 540/720-5584; fax 540/720-5687. Advertising offices listed on page 4. Un- Repair Association (NWRA) solicited manuscripts and other materials will not be returned unless accompanied by a 36 recently announced that a self-addressed, stamped envelope. All contents are ©2012 by Key Communications Inc. study it has conducted has Neither publisher nor its representatives nor its subcontractors assume liability for errors shown a drop in repair in text, charts, advertisements, etc. and suggest appropriate companies be contacted before specification or use of products advertised or included in editorial materials. Views quality across the United and opinions expressed by authors are not necessarily those of the publisher. For per- States. Turn to page 36 to mission to reprint, contact editorial offices. Printed in the U.S. Postmaster: SEND AD- see what the group is doing DRESS CHANGES TO AGRR, P.O. Box 569, Garrisonville, VA 22463. ©2012 by Key about this issue. Communications, Inc. No reproduction permitted without expressed written permission of the publisher. Periodicals postage paid at Stafford, VA, and additional post offices. Questions? Call 540/720-5584. 2 AGRR January/February 2012 www.agrrmag.com Zoom Fit + – I< < > >I © 2011 AGRR Magazine. All rights reserved. No reproduction Contents Search Archives E-Mail Subscribe of any type without expressed written permission. Zoom Fit + – I< < > >I © 2011 AGRR Magazine. All rights reserved. No reproduction Contents Search Archives E-Mail Subscribe of any type without expressed written permission. F i e l d o f V i s i o n from the editor Publisher Debra A. Levy Extension 111 • [email protected] Editor Penny Stacey Extension 148 • [email protected] [email protected] Contributing Ellen Rogers Editors Extension 118 • [email protected] Megan Headley Extension 114 • [email protected] Sahely Mukerji Extension 194 • [email protected] Assistant Katie Hodge O’Mara Happy 2012 Editor Extension 130 • [email protected] Managing Dawn Campbell by Penny Stacey Editor Extension 150 • [email protected] Graphic Cari Holt Cayton Artist Extension 132 • [email protected] ERE WE ARE AGAIN— In this issue, we’ve also included Advertising Nickie Blount another New Year. In this an inside look at what industry ex- Coordinator Extension 131 • [email protected] Exhibit Tina Czar H issue, AGRR™ magazine has pert Bob Beranek says will be some of Manager Extension 115 • [email protected] included an all-inclusive guide to the most major technical challenges Event Ally Curran 2012. From the industry’s leading sup- for technicians in the New Year. Coordinator Extension 133 • [email protected] Marketing Holly Biller, vice president pliers, to top challenges technicians Among these are exposed edge glass, Director Extension 123 • [email protected] will face in the New Year, to what the advanced coatings and more. He also Customer Janeen Mulligan industry’s leaders predict for the year offers tips for how to prepare for Relations Mgr. Extension 112 • [email protected] Web Bryan Hovey ahead—it’s all here. these as the year gets underway. Developer Extension 125 • [email protected] And, finally, if you want to Video Chris Bunn learn more about these and Producer Extension 121 • [email protected] Administrative Erin Harris all of the industry’s newest Assistant Extension 0 • [email protected] issues, please mark your cal- Contributing Russ Corsi Jamie Browning endar now for September Columnists Alan Epley Dale Malcolm Carl Tompkins Kerry Wanstrath 20-22, when the auto glass Published by Key industry will gather in Communications Inc. Louisville, Ky., for Auto Glass 385 Garrisonville Road, Suite 116 Week™. If you were at last year’s Stafford, VA 22554 540/720-5584; fax 540/720-5687 On page 20, you will see that event, I’m sure you’ll be headed Advertising Offices: many of the industry’s leaders are opti- there again—and, if you missed it, be Midwe st Lisa Naugle mistic, though many remain modest sure to attend this year. Last year’s Associate Publisher about what’s to come—predicting that event included countless educa- [email protected] Phone 312/850-0899 miles driven may level out, but hope- tional sessions, days of networking Fax 312/277-2912 fully won’t drop further. Others project opportunities, and a chance to meet Northeast & Contact Publisher Directly that the upcoming presidential election with industry suppliers and associ- Eastern Canada Debra Levy [email protected] could play a role and the economy could ates from across the world who share Phone 540/720-5584, Ext. 111 see a rebound. I am anxious to see the same daily issues, challenges and Fax: 540/720-5687 whose predictions are accurate—and concerns. Southeast Scott Rickles [email protected] what this year might hold in store for the My calendar is marked, and I hope Phone 770/664-4567 auto glass industry. Will miles driven on yours is as well. Fax 770/740-1399 U.S. roadways increase? Will consumers We look forward to continuing to West Coast & Ed Mitchell Western Canada [email protected] continue to hold onto their cars? Time bring the latest news and in-depth ar- Phone 805/262-2932 will tell, but be sure to find out what our ticles to you in 2012. Please also email Fax 805/262-2933 industry leaders have predicted. me at [email protected] to let me Europe Patrick Connolly patco@glass. com Our annual industry Buyer’s Guide know what your predictions are for the 699 Kings Road appears on page 28, and it’s bigger year ahead. Westcliff on Sea I Essex SS0 8PH ENGLAND and better than ever this year; be Happy New Year. Phone (44) 1-702-477341 sure to keep it on hand throughout Fax (44) 1-702-477559 the year for whenever you are look- Penny Stacey is the editor of AGRR™ China & Asia Sean Xiao [email protected] ing for a new distributor, moulding Q magazine/glassBYTEs.com™. Follow her Rm.403, Block 17, Wuyimingzhu, or tool. And, if you have suggestions on Twitter @agrrmagazine, read her blog at No.6 Jinshan Road Fuzhou, Fujian, 350001, China.
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