Vendor Briefs Axolotl (Optuminsight) Data Cerner Data Eclinicalworks Data Epic Data Gehealthcare Data Medicity Data Mobilemd
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. VENDOR BRIEFS AXOLOTL (OPTUMINSIGHT) DATA CERNER DATA ECLINICALWORKS DATA EPIC DATA GE HEALTHCARE DATA MEDICITY DATA MOBILEMD DATA NEXTGEN DATA ORION HEALTH DATA RELAYHEALTH DATA Vendor Briefs 22 I HIE Study 2011 This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price. Vendor Briefs . AXOLOTL (OPTUMINSIGHT) ELYSIUM EXCHANGE Number of With 14 live public HIEs (more than any other vendor) and 8 live private HIEs validated, Live HIEs Axolotl is one of the few vendors that can boast substantial penetration in both the Claimed by public and private markets. They have been working in the HIE market since 1995, and Vendor when it comes to mindshare in the current HIE market, Axolotl is on the short list of vendors that providers consistently mention. In addition, Axolotl is one of the few HIE vendors actively pursuing opportunities in the public HIE market. NA Axolotl customers at public HIEs tend to be more satisfied than customers at private Number of HIEs, as evidenced by the disparity in KLAS performance scores between the two Live Public groups—public HIEs give Axolotl an average score of 83.8, while private HIEs give them HIEs Validated an average score of 76.4. Providers at public HIEs generally feel like they get what they expect from Axolotl and 14 appreciate how engaged they are as a vendor. One CIO at a public HIE commented, “I worked with Axolotl to get everything up and running. I worked with their sales manager. He spent a lot of time going over what they could and, more importantly, what they Public HIEs couldn’t do by way of an HIE. I was very impressed and very comfortable with his honesty in Overall Score telling me areas where they couldn’t help us. Axolotl worked very closely with us. As a vendor, they have my complete respect.” 83.8* Some providers at private HIEs, meanwhile, feel like Axolotl hasn’t been able to deliver exactly what they need. One CIO commented, “I was very positive about Axolotl in its Number of early years with us. But we are seeing the product cracking at the seams because Axolotl Live Private has not been invested in getting things fixed or in hiring the staff that some of their HIEs Validated competitors have.” In 2010, Axolotl was acquired by UnitedHealth Group/Ingenix. The acquisition so far has 8 provoked mixed responses from Axolotl’s client base and providers in general. Some feel that the acquisition will give Axolotl badly needed resources to be able to address Private HIEs challenges with product development and expansion. Others are worried that so much Overall Score patient data in the hands of a company that also owns a payer will lead to abuse of the data. 76.4* HIE Study 2011 I 23 Figure 6: Axolotl (OptumInsight): What information is currently being exchanged? (n=17) 100% 100% 100% 100% 94% 94% 80% 71% 65% 60% Average HIE Vendor 41% 40% 29% 29% 20% 0% Figure 7: Axolotl (OptumInsight): Which vendors provide the various components of your HIE? 100% 1 1 90% 1 2 3 1 1 4 80% 2 1 70% 10 60% 50% WellCentive 7 Siemens 40% 13 Multiple Vendors 12 9 Mirth 30% 7 Initiate 1 20% Healthbridge Cerner 10% Same as HIE 0% 24 I HIE Study 2011 This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price. Vendor Briefs Figure 8: Axolotl (OptumInsight): In which areas is your HIE providing reports to Regulatory Agencies? (n=17) 100% 90% 80% 70% 60% 50% 41% 40% 35% 29% 30% 20% 10% 0% Immunization Registry Disease Registry/Population Health Bio Surveillance HIE Study 2011 I 25 . CERNER HUB Number of Cerner has made significant progress in the HIE market as of late, growing from 1 live Live HIEs public HIE validated by KLAS in 2009 to 2 live public HIEs and 21 live private HIEs validated Claimed by in 2010. Although Cerner’s Hub solution works best when exchanging data between sites Vendor using Cerner EMRs, KLAS was able to validate that a handful of customers are using Hub, with technology provided by Certify Data Systems, to exchange data with non-Cerner EMR solutions. 36 Providers report that Cerner provides knowledgeable implementation teams with deep Number of clinical industry experience. One CIO commented, “We have the leadership from Cerner Live Public involved, and we are getting a lot of attention. We keep confusing ourselves on what HIEs Validated connects where, and how quickly those connections are going to be up and running, and how to manage some of that, but Cerner has been great at thinking through some of those things with us.” 2 However, a number of customers also report that the system has some reliability issues that need to be worked out and that they aren’t getting the help they need from Cerner Public HIEs to fix them. “We had some issues with information not going through the interface from Overall Score PowerChart to Cerner Hub to PowerWorks. Cerner tested the problem out but didn't fix it. Now, several weeks later, we are talking to them about it and they are acting like they have never heard of the issue, even though it is all documented in the system. I think their NA resources must be stretched very thin.” Some providers also complain about nickel-and- diming and the cost of maintaining the system. Number of Live Private HIEs Validated 21 Private HIEs Overall Score 70.8 26 I HIE Study 2011 This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price. Vendor Briefs Figure 9: Cerner: What information is currently being exchanged? (n=17) 100% 88% 80% 59% 60% Average HIE Vendor 47% 41% 41% 41% 40% 20% 12% 12% 12% 0% Figure 10: Cerner: Which vendors provide the various components of your HIE? 100% 1 1 90% McKesson 1 Certified Data Systems 80% Same as HIE 3 70% 60% 50% 8 6 2 12 40% 10 30% 20% 10% 0% HIE Study 2011 I 27 Figure 11: Cerner: In which areas is your HIE providing reports to Regulatory Agencies? (n=18) 100% 90% 80% 70% 60% 50% 40% 30% 20% 17% 11% 11% 10% 0% Immunization Registry Disease Registry/Population Health Bio Surveillance 28 I HIE Study 2011 This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the retail price. Vendor Briefs . ECLINICALWORKS Number of The strong presence of eClinicalWorks in the ambulatory EMR market has given them a Live HIEs solid base to help carry them over into the private HIE market. KLAS validated seven live Claimed by private HIEs using the eClinicalWorks HIE solution, Electronic Health eXchange (eEHX), to Vendor exchange data. Of the HIE clients KLAS spoke with, 100% have eClinicalWorks as part of their long-term plans and would buy them again. NA Because eClinicalWorks is newer to HIE, their clients report experiencing some pains as the product matures, with early success hampered by a couple of rough, delayed Number of implementations with poor training. Once live, clients describe the exchange as working Live Public well for data exchange between eClinicalWorks clients, with good interoperability and built-in alerts. One customer commented, “As poorly as the implementation went, eEHX HIEs Validated does what it is supposed to do. I am hopeful that we will be better off as we are live longer.” Though commentary on eEHX’s functionality was generally positive, only 44% of 0 respondents said the system has all the functionality they need, a lower percentage than any other HIE vendor rated in this study. Public HIEs Overall Score In addition to sharing data between providers using the eClinicalWorks EMR, some customers reported connecting to other EMRs through the cloud, although they mentioned that eClinicalWorks has not yet created a direct bidirectional exchange with NA other EMR vendors. Providers also like the secure messaging piece and note that it is a fairly efficient solution once it is up and running. Number of Live Private HIEs Validated 7 Private HIEs Note: eClinicalWorks had insufficient specialty data to chart 2011 results. Overall Score 78.9* HIE Study 2011 I 29 . EPIC CARE EVERYWHERE Number of Epic’s HIE solution, Care Everywhere, offers clients the ability to exchange data with any Live HIEs Epic sites but does not yet allow most of them to exchange data with non-Epic sites. As a Claimed by result, Epic’s solution is currently only used in private HIEs. KLAS has validated 26 private Vendor HIEs exchanging data using Epic’s solution. Clients using Care Everywhere report that it is a simple, easy-to-implement, and easy-to- 39 use solution with high adoption. In addition, it is seen as a low-cost option since the application is typically already included in the price of the Epic EMR and there are no Number of hosting fees. One executive commented, “To get Care Everywhere up and running, it was Live Public essentially a free service from a contract standpoint. .It ended up taking us about two HIEs Validated weeks to implement Care Everywhere in the middle of a go live.” According to Epic’s estimates, once all pending Epic implementations are complete, over 0 30% of U.S. patient records will be available for exchange through Care Everywhere. In addition, Epic has announced that the ability to connect non-epic sites with Care Everywhere is in development.