DOCSLIB.ORG

OCMM Core Basics: Virtual Office

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
OCMM Core Basics: Virtual Office Core Basics: Virtual Office Housekeeping Be on time: Start of class Lunch/break Be here now! Close e-mail, work queues, applications Put cell phones away Participate: Share thoughts Ask questions Join in discussions Mute the phone line when not speaking Be respectful by not speaking over others when they are speaking Please do not place your phone on hold © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. Muting the phone line Muting your phone line when not speaking helps minimize background noise. There are a few ways to accomplish this. 1. In the WebEx ,click on the microphone icon next to your name in the Participants panel, which toggles the mute status. Tip: During sharing, you can mute/unmute your microphone from the Meeting Controls Panel at the top of your screen. Hover over the green sharing notice at the top of the screen to expand the menu below. 2. Press the mute button located on the phone or headphones. © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. Objectives After completing this module, you will be able to: Demonstrate basic use of Microsoft Word, Excel, Outlook and OneNote. © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. Virtual office Whether you still work at the office or you work from home, your world revolves around the computer and technology. Today your success in business is dependent on your ability to navigate our virtual world. This course is aimed to provide you with a comfort level in traversing through some of the computer programs most commonly used. © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. Questions? © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. Microsoft Products Outlook, OneNote, Word, Excel Microsoft Ribbons - similarities The ribbon is a set of toolbars at the top of the window in Office programs designed to help you quickly find the commands that you need to complete a task. Visit the Microsoft Office website for additional information. There are many similarities found on the Microsoft Ribbons between the different applications (OneNote, Word and Excel). We will look at the similar aspects, and then focus on some of the different items of use on the ribbon. © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. Similarities on the File tab OneNote Word Excel © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. Similarities on the Home tab • Cut • Copy • Paste • Format Painter • Font • Font Size • Font Color • Highlight • Bold • Italics © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. Similarities on the Insert tab • Table • Hyperlink • Picture • Equation • Screen clipping/ Screenshot • Symbol © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. Similarities on the Review tab • Spelling • Research • Translate © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. Similarities on the View tab • Full page viewing • Zooming in/out capability • New window © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. Microsoft Word Microsoft Word overview • Ribbons • Tracking Changes • Navigation Pane • Font Options • Styles • File Tab • Watermarks • Converting to Portable • Inserting Screen Shots Document Format (PDF) © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. Microsoft Excel Microsoft Excel overview • Basic Formatting • Paste Preview • Worksheets • Protected View • Columns and Rows • Recovery of Workbooks • Tips and Tricks • Filter and Sort • Formulas © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. Microsoft Outlook Microsoft Outlook overview • Getting Started • Calendar • Ribbons • Out of Office Assistant • Quick Steps • Email Etiquette • Managing Your Emails • Contacts © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. Reply All functionality Reply All is a great feature for email transparency but it should be used purposefully. Use Reply All Do Not Use Reply All • Responding to a small group with a • Replying to an automated/Outlook focused discussion topic (<10). distribution list. • 70%+ of recipients are actively • Only the original sender needs your participating. response. • You need to share your opinion with • Your response impacts a select few a group (i.e. voting, making a recipients. decision). • To tell others to stop “Replying All”. Other Reminders • Do not “Reply All” and further perpetuate the issue. • Assume positive intent and delete the extraneous email messages. © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. If you get caught in a “Reply All” chain… Option 1: Click to “Ignore” the email conversation. 1. From your mailbox, right click on the email and select “Ignore”. 2. Open the email, select “Ignore” from the upper-left corner of the screen. © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. If you get caught in a “Reply All” chain… Option 2: Create an Outlook Rule to automatically move the conversation to a selected folder. This should be used as a temporary option– you will want to remove the rule later so that you receive applicable future communications. © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. Microsoft Outlook Different types of calendar invites LearnSource Emails - notification of enrollment When you are enrolled into a course, you will receive an email from LearnSource. You need to click the “Appointment” attachment in order to add it to your calendar. © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. LearnSource appointment Unlike a Meeting Invite, this will not have the “Accept”, “Decline”, and “Tentative” options. You will click “Save & Close” to add the event to your calendar. 26 Emails with “Add to Calendar” Many meetings, especially from Corporate, will include an “Add To Calendar” button. Notice, unlike the LearnSource email, this does not show an attachment. 27 “Add to Calendar” attachments Similar to the LearnSource enrollment email, this will not have the “Accept”, “Decline”, and “Tentative” options. You will click “Save & Close” to add the event to your calendar. 28 Meeting invitation Meeting invites will give you 3 or 4 options: 1. Accept- which adds it to your calendar and shows you “busy”. 2. Tentative- which adds to your calendar, but with diagonal lines. 3. Decline- which sends it to your recycle bin. 4. Propose new time- which allows you to suggest a new meeting time. (The meeting host can choose to disable the ability to “propose new time”.) 29 Meeting rescheduled Rescheduled meetings will show you the original time of the meeting (in gray) and the new meeting time (at the beginning in orange). If a reason for the reschedule is provided, it is usually in the body. 30 Meeting cancellation Meeting cancellations are identified a few ways. This one shows “Cancelled” in the subject line. There will also be a “Remove from Calendar” at the top you can click and it will be taken off your calendar. 31 Microsoft OneNote Microsoft OneNote overview • Getting started • Using the tools • Notebooks • Pasting information • Adding tabs • Tips and Tricks • Importing emails © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. 33 OneNote: File tab call-outs New- This is where you will begin a new notebook. You will then choose where to store it (usually “my computer”, then give your notebook a name, and then choose a location to save your notebook). Help- You can get additional assistance from Microsoft . © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. 34 OneNote: Home tab call-outs Tags- Work great for marking important information, and later locating it. Email Page- Allows you to send your notes via Outlook. Outlook Tasks- Create tasks in Outlook. Meeting Details- Pulls in your meetings from your Outlook calendar. © 2020 Optum, Inc. All rights reserved. Confidential property of Optum. Do not distribute or reproduce without express permission from Optum. 35 OneNote: Insert tab call-outs Insert Space- Allows you to add space into your notes,
Load more

Recommended publications
  • Microsoft Office
    Microsoft Office MICROSOFT OFFICE INTRODUCTION Microsoft Office is an office suite of desktop applications, servers and services for the Microsoft Windows and OS X operating systems. It was first announced by Bill Gates of Microsoft on August 1, 1988 at COMDEX in Las Vegas. Initially a marketing term for a bundled set of applications, the first version of Office contained Microsoft Word, Microsoft Excel and Microsoft PowerPoint. Over the years, Office applications have grown substantially closer with shared features such as a common spell checker, OLEdata integration and Visual Basic for Applications scripting language. Microsoft also positions Office as a development platform for line-of-business software under the Office Business Applications brand. On 10 July 2012, Softpedia reported that Office is used by over a billion people worldwide. The current versions are Office 2013 for Windows, released on October 11, 2012; and Office 2011 for OS X, released October 26, 2010 On 24 October 2012, the RTM final code of Office 2013 Professional Plus was released to TechNet and MSDN subscribers for download. On 15 November 2012, the 60-day trial version of Office 2013 Professional Plus was released for download. All devices running Windows Phone and Windows RT come pre-installed with Office Mobile and Office RT, respectively. Office Mobile is also available for Android phones and the iPhone. A version of Office for the iPad was launched in March 2014. A web-based version of Office called Office Online, is also available COMPONENTS Word Microsoft Word is a word processor and was previously considered the main program in Office.
    [Show full text]
  • Microsoft® Pprroojjeecctt 22000022 Student Edition Complete
    Microsoft® PPrroojjeecctt 22000022 Student Edition Complete CustomGuide Computer Courseware © 2004 by CustomGuide, Inc. 1502 Nicollet Avenue South, Suite 1; Minneapolis, MN 55403 This material is copyrighted and all rights are reserved by CustomGuide, Inc. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of CustomGuide, Inc. We make a sincere effort to ensure the accuracy of the material described herein; however, CustomGuide makes no warranty, expressed or implied, with respect to the quality, correctness, reliability, accuracy, or freedom from error of this document or the products it describes. Data used in examples and sample data files are intended to be fictional. Any resemblance to real persons or companies is entirely coincidental. The names of software products referred to in this manual are claimed as trademarks of their respective companies. CustomGuide is a registered trademark of CustomGuide, Inc. Table of Contents Introduction .......................................................................................................................... 7 Chapter One: The Fundamentals...................................................................................... 11 Lesson 1-1: Plan the Project ................................................................................................12
    [Show full text]
  • Receptionist / Office Assistant Company Visterra Is a Clinical Stage Biotechnology Company Committed to Developing Innovative An
    275 Second Avenue, 4th Floor · Waltham, MA 02451 www.visterrainc.com Tel: 617-498-1070 Receptionist / Office Assistant Company Visterra is a clinical stage biotechnology company committed to developing innovative antibody- based therapies for the treatment of patients with kidney diseases and other hard-to-treat diseases. Our proprietary technology platform enables the design and engineering of precision antibody-based product candidates that specifically bind to, and modulate, key disease targets. Applying this technology to disease targets that are not adequately addressed by traditional therapeutic approaches, we are developing a robust pipeline of novel therapies for patients with unmet needs. Visterra is a wholly owned subsidiary of Otsuka America, Inc., which is a U.S. holding company and a wholly owned subsidiary of Otsuka Pharmaceutical Co., Ltd. of Japan. Visterra has approximately 70 employees and is located in Waltham, Massachusetts. Summary Visterra is currently seeking a Receptionist/Office Assistant to join our growing team. The hours will be Monday through Friday from 8:30 AM – 5:00 PM. This highly visible position reports to the Senior Manager of Operations and Administration and will be seated at reception. Greet and direct visitors, route incoming calls to appropriate individuals as well as schedule conference rooms, order food/beverages for all meetings, support audio visual technology at meetings and any other coordination of office events. This person will assist in special projects for other teams as needed. This is a full-time laboratory-based position located at Visterra’s facility in Waltham, MA. Responsibilities • Greet and direct visitors upon arrival. • Answer the telephone, screen and direct calls.
    [Show full text]
  • First Look 2007 Microsoft Office System Ebook
    A02L622655.fm Page iii Friday, May 19, 2006 3:23 PM PUBLISHED BY Microsoft Press A Division of Microsoft Corporation One Microsoft Way Redmond, Washington 98052-6399 Copyright © 2006 by Microsoft Corporation All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without the written permission of the publisher. Library of Congress Control Number 2005939242 ISBN-13: 978-0-7356-2265-4 ISBN-10: 0-7356-2265-5 Printed and bound in the United States of America. 1 2 3 4 5 6 7 8 9 QWE 1 0 9 8 7 6 Distributed in Canada by H.B. Fenn and Company Ltd. A CIP catalogue record for this book is available from the British Library. Microsoft Press books are available through booksellers and distributors worldwide. For further information about international editions, contact your local Microsoft Corporation office or contact Microsoft Press Inter- national directly at fax (425) 936-7329. Visit our Web site at www.microsoft.com/mspress. Send comments to [email protected]. Microsoft, ActiveX, Excel, InfoPath, Microsoft Press, MSDN, OneNote, Outlook, PivotChart, PivotTable, PowerPoint, SharePoint, Visio, Windows, Windows Mobile, and Windows Vista are either registered trade- marks or trademarks of Microsoft Corporation in the United States and/or other countries. Other product and company names mentioned herein may be the trademarks of their respective owners. The example companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious. No association with any real company, organization, product, domain name, e-mail address, logo, person, place, or event is intended or should be inferred.
    [Show full text]
  • NVQ-Office Assistant
    Teaching and Learning Material Office Assistant National Vocational Certificate Level-2 in Information Technology (Office Assistant) Teaching and Learning Material Office Assistant National Vocational Certificate Level-2 in Information Technology (Office Assistant) National Vocational & Technical Training Commission 5th Floor, Evacuee Trust Complex Sector F-5/1, Islamabad Tel: +92 51 904404 Fax: +92 51 904404 Email: [email protected] Authors: Raees Khan, Principal, Govt. Institute of Information Technology (GIIT), Rawalpindi Tahir Javed, Instructor (IT), Govt. College of Technology, Taxila Sadia Hamid, Instructor (IT), Govt. Vocational Training Institute (Women), ABAD Jampur Reviewed by: Mushtaq Ahmed, Assistant Director, TEVTA Punjab, Lahore Muhammad Touseef, Instructor, Govt. Institute of Information Technology (GIIT) Rawalpindi Zulifqar Ali Shar, Instructor, Govt. Vocational Training Centre (GVTC), Noushero Feroze Muhammad Ilyas, Instructor, Vocational Training Institute (VTI), Rawalpindi Yasir Arafat, Instructor, Trade Testing Centre (TTC), Quetta Layout and Design by: KIVA Printers, +92 51 2801099 Printed by: (Name of the Printer will be added) May, 2016 This Teaching and Learning Material has been produced by the National Vocational & Technical Training Commission (NAVTTC) with the technical assistance of TVET Reform Support Programme, which is funded by the European Union, the Embassy of the Kingdom of the Netherlands, Federal Republic of Germany and the Royal Norwegian Embassy. The Programme has been commissioned by the German Federal Ministry for Economic Cooperation and Development (BMZ) and is being implemented by the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH. Foreword The National Vocational & Technical Training Commission (NAVTTC) developed a National Skills Strategy (NSS) after extensive research and consultation with experts and stakeholders including policy makers and representatives from Industry, Academia and the Provincial Government departments dealing with technical and vocational training.
    [Show full text]
  • Degree Applicable Glendale Community College Course ID 005282 November 2016
    Degree Applicable Glendale Community College Course ID 005282 November 2016 COURSE OUTLINE Computer Applications & Business Office Technologies 280 Microsoft PowerPoint I Catalog Statement CABOT 280 provides students with instruction in beginning features and functions of Microsoft Office PowerPoint and other presentation software programs. This course prepares students for the Microsoft Office Specialist (MOS) core certification exam in PowerPoint. Topics consist of: using a design template and auto layouts to create a presentation; using outline view and clip art to create a slide show; using embedded visuals to enhance a slide show; and creating a presentation on the Web. Total Lecture Units: 3.0 Total Course Units: 3.0 Total Lecture/Demonstration Hours: 48.0 Total Faculty Contact Hours: 48.0 Recommended Preparation: CABOT 208, or equivalent. Course Entry Expectations Prior to enrolling in the course, the student should be able to: identify the objects on the Microsoft Windows desktop; operate a mouse: point, click, double-click, drag, and right-drag; open, minimize, maximize, and restore a window; launch application programs; demonstrate basic knowledge of operating a computer. Course Exit Standards Upon successful completion of the required coursework, the student will be able to: create a presentation; modify a presentation; customize a presentation; deliver a presentation. Course Content Total Faculty Contact Hours = 48.0 Creating a presentation (6 hours) Creating a specified type of slide Creating a presentation from
    [Show full text]
  • Medical Office Assistant Resume Skills
    Medical Office Assistant Resume Skills Relentlessly metallographic, Micah demoralising accountability and palliated subtileness. Goddard remains umptieth: she formatting her botel spends too staccato? Dionysus evangelises somewhile while invasive Bryant hand-knitted accusatively or outlined collectedly. Make sure what should be either providing direct supervision or resume assistant medical office resume skills and shows a company by an amazing new position, and administrative support physicians Used MS Excel and MS Word daily. Assistant resume examples Tips! This laptop a more modern way while writing such resume introduction which shall been successful for over people. We found a the most current skill amongst these resumes was well care. The work reading a medical administrative assistant requires excellent of service skills to become able to serve a support others. Microsoft Outlook, some industry. Leaving church to concentrate on the clinical aspects of their medieval and allowing them do give him full attention exaggerate their patients, letters, and three physicians. These types of entries may be serve to inherent the Hiring Manager. Follow all administrative processes to ens. How to future an administrative assistant resume objective. Turn anyone over is immediately begin CPR on them. AM during the top three weeks so that I could never for multivariate calculus. Encourage vendor to dish up and mingle around. Make art you have over at range one famous for distance time you demonstrated skills from each category listed here. They try our assistant medical office resume skills: give screeners a checklist below is your. Many roles will require are far deeper knowledge of technologies. Directs patients and visitors to appropriate areas.
    [Show full text]
  • Getting Help in Microsoft Office
    LESSON 3 Getting Help in Microsoft Office In this lesson, you learn how to access and use the Help system in Microsoft Office. HELP: WHAT’S AVAILABLE? Microsoft Office supplies a Help system that makes it easy for you to look up information on application commands and features as you work in a particular Office application. Because every person is differ- ent, the Office Help system can be accessed in several ways. You can • Ask a question in the Ask a Question box. • Ask the Office Assistant for help. • Get help on a particular element you see onscreen with the What’s This? tool. • Use the Contents, Answer Wizard, and Index tabs in the Help window to get help. • Access the Office on the Web feature to view Web pages con- taining help information (if you are connected to the Internet). USING THE ASK A QUESTION BOX The Ask a Question box is a new way to access the Office Help sys- tem that Microsoft Office XP provides. It is also the easiest way to quickly get help. An Ask a Question box resides at the top right of every Office application. For example, if you are working in Excel and would like to get some help with Excel functions, type functions into the Ask a Question box. Then press the Enter key. A shortcut menu appears below the Ask a Question box, as shown in Figure 3.1. FIGURE 3.1 The Ask a Question box provides a list of Help topics that you can quickly access. To access one of the Help topics supplied on the shortcut menu, click that particular topic.
    [Show full text]
  • Outlook 2000?
    Microsoft® OOuuttllooookk 22000000 Student Edition Complete Computer Courseware © 2002 by CustomGuide, Inc. 1502 Nicollet Avenue South, Suite 1; Minneapolis, MN 55403 This material is copyrighted and all rights are reserved by CustomGuide, Inc. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of CustomGuide, Inc. We make a sincere effort to ensure the accuracy of the material described herein; however, CustomGuide makes no warranty, expressed or implied, with respect to the quality, correctness, reliability, accuracy, or freedom from error of this document or the products it describes. Data used in examples and sample data files are intended to be fictional. Any resemblance to real persons or companies is entirely coincidental. The names of software products referred to in this manual are claimed as trademarks of their respective companies. CustomGuide is a registered trademark of CustomGuide, Inc. Table of Contents Introduction .......................................................................................................................... 7 Chapter One: The Fundamentals...................................................................................... 11 Lesson 1-1: What’s New in Outlook 2000?.........................................................................12 Lesson 1-2:
    [Show full text]
  • Office Assistant
    PUBLISHED: JUNE, 2010 FOR OFFICE USE ONLY: AA=116 C – ACH=3161 OFFICE ASSISTANT LONG BEACH CITY COLLEGE Curriculum Guide for Academic Year 2010-2011 Certificate of Achievement and/or Associate in Arts Degree or Certificate of Accomplishment ALL INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE. For possible updates to this guide please refer to the following website: http://osca.lbcc.edu CAREER OPPORTUNITIES Students prepare for an entry-level office assistant position by focusing on basic office support functions, such as answering phones, greeting visitors, processing mail, and using computers to produce accurate documents. This Certificate of Achievement prepares students for an entry-level position in a variety of office settings and serves as a foundation for specialization. This Associate degree prepares students for career advancement once a certificate has been earned . DEPARTMENT ADMISSION REQUIREMENTS None. For more information regarding courses, go to http://caot.lbcc.edu, call (562) 938-4904, or e-mail [email protected]. In Completed UNITS REQUIRED COURSES Progress Grade CAOTC 31A Microsoft Windows Operating System (F, SP, S) 2 CAOTC 35 Microsoft Office-Specialist (F, SP, S) 3 CAOTC 41E Microsoft Excel for Windows (F, SP, S) 3 CAOTC 45 Internet for Office and Personal Use (F, SP, S) 2 CAOTO 15 Business Communications (F, SP, S) 3 CAOTO 214 Filing (F, SP, S) 1 CAOTO 216 Proofreading Skills (F, SP, S) 1 CAOTO 222 Job Search Skills (F, SP) 3 CAOTO 260 Business Telephone Procedures (F, SP, S) 1 CAOTO 261 Business English (F, SP, S) 3 CAOTO 262 Soft Skills for the Workplace (F, SP, S) 1 CAOTT 202 Advanced Typing/Keyboarding (F, SP) 3 Subtotal Units 26 Select ONE from the following: CAOTC 39A Microsoft Word for Windows (F, SP) 3 CAOTC 215A Microsoft Outlook for Windows (F, SP) 2 Subtotal Units 2-3 REQUIRED Typing certificate of at least 35 words per minute for 5 minutes with 5 or fewer errors by the COMPETENCY: end of the program.
    [Show full text]
  • 2021 Office Assistant
    POSITION: Office Assistant UPDATED: 1/2021 DEPARTMENT: CHP&P REVIEWED BY: MH REPORTS TO: CHF Program Coordinator DATE APPROVED: 1/2021 STATUS: Non-Exempt/Health Bargaining Unit GRADE: 5 POSITION OBJECTIVE: Provide assistance to various programs and public health initiatives through clerical support and/or client and public services. DIMENSIONS Phone calls: 100+ weekly Client intake: 200+ weekly Reports: 5/ MONTH The above workload is divided among five Office Assistants JOB DUTIES AND RESPONSIBILITIES THAT APPLY TO ALL AREAS: Provides front line customer service including the provision of information, collection of client information, assistance with filling out forms and applications, answering inquiries and directing clients to other Health Department services. Verifies client paperwork for program eligibility and services. Schedules appointments for various program services. Performs data entry to maintain accurate and updated records for all program areas, and reports information to appropriate personnel. Generates standard reports for program tracking from established databases or formats. Answers telephone, prioritizes incoming calls, records messages, transfer calls to appropriate personnel. Answers inquiries or directs client to appropriate department. Updates and maintains program files and records. Pulls and assembles charts as needed. Handles time sensitive information appropriately. Processes samples and paperwork for submission to reference laboratories. Provides program or client information or records over the phone or by fax or mail to schools, medical/health providers, and clients, per Peoria City/County Health Department (PCCHD) guidelines. Performs clerical functions for program area as assigned such as copying, sorting and distributing mail, faxing information, assisting with mass-mailings, filing, emailing, file searches, and typing. Staffs informational booths and participates in community outreach events as necessary.
    [Show full text]
  • Computer Applications in Business 2
    Computer Applications in Business 2 COURSE OUTLINE 1. Course Title: Computer Applications in Business 2 2. CBEDS Title: Computer Operations/Computer Science 3. CBEDS Number: 4601 4. Job Titles: Brokerage Clerk Order Clerk Cashier Production, Planning & Expediting Computer Operator Clerk Court Reporter Receptionist Information and Records Clerk Reservation and Transportation Library Assistant Ticket Agent Office Assistant Shipping and Receiving Clerk Office Clerks Bank Teller Administrative Support Worker 5. Course Description: Students will be able to enhance the skills developed in (ROP) Computer Applications 1-2 and acquire new skills as well. Each student will be able to select units of instruction that are suited to his/her ability and career goals. In addition, students may work on special projects, as approved by instructor, which include work for other classes, i.e. yearbook, newspaper, term papers, and other assignments. This course is designed for students seeking to further develop their computer/business skills. Students will be expected to produce work and conduct themselves in a businesslike manner, work with a minimum of supervision, and complete units of work as selected and assigned. Students will work towards Microsoft Office Specialist Certification at both the CORE and EXPERT level of expertise. Microsoft Office Specialist tests will be made available. Student Outcomes and Objectives: Students will: 1. Identify the application software in Microsoft Offices Suite. 2. Prepare complex Business Documents using MS Word. 3. Prepare and edit complex documents that include indexes, bookmarks, hypertext and other special formatting features. 4. Perform a mail merge utilizing database software. 5. Prepare and edit complex multi-page reports.
    [Show full text]