Business Jet Traveler's 5Th Annual Readers' Choice Survey

Business Jet Traveler’s 5th Annual Readers’ Choice Survey

© 2015 AIN Publications. All Rights Reserved. For reprints, go to bjtonline.com/reprints. FRACTIONAL SHARES If you’ve owned a fractional share in the past three Please rate this fractional aircraft provider on each years, how did you select your fractional provider? of these factors from poor (0) to excellent (5).

Other Customer service 4.36 5.5 Found 5.5 Cleanliness of aircraft 4.21 online Used 8.8 Aircraft model choices 4.07 consultant Age of aircraft 4.02 Previous 46.2 experience Availability of aircraft on short notice 3.98 with the Overall satisfaction 3.96 provider AVERAGE RATING AVERAGE Peak-day policies 3.73

Transparency/explanation of charges 3.64 Recommendation from friend 34.1 Value for price paid 3.61 or colleague Residual-value terms 3.08

0 1 2 3 4 5 JET CARDS If you’ve had a jet card within the past three years, Please rate this jet card provider on each how did you select your jet-card provider? of these factors from poor (0) to excellent (5).

Other 1.2 Customer service 4.31 Found 12 online Age of aircraft 4.19 Cleanliness of aircraft 7.2 4.16 Used Overall satisfaction 4.05 consultant Aircraft model choices 4.04

Availability of aircraft on short notice 3.92 RATING AVERAGE 49.4 Transparency/explanation of charges 3.88 30.1 Previous experience Value for price paid 3.82 Recommendation with the from friend provider Peak-day policies 3.69 or colleague 0 1 2 3 4 5 CHARTER OPERATORS

If you’ve flown chartered aircraft within the past three years, Please rate this charter operator on each how did you select the operator you used most recently? of these factors from poor (0) to excellent (5).

Other Customer service 4.16 Found online 5.4 1.6 Cleanliness of aircraft 4.05 8.3 Overall satisfaction 3.92

Used Availability of aircraft on short notice 3.78 a charter broker Transparency/explanation of charges 3.76

Value for price paid 3.72 RATING AVERAGE 56.5 28.2 Age of aircraft 3.71 Aircraft model choices 3.61 Recommendation Previous experience from friend Peak-day policies 3.59 or colleague with the provider 0 1 2 3 4 5

Business Jet Traveler’s Dassault Falcon 7X 5th Annual Readers’ Choice Survey

OWNED AIRCRAFT

Please rate your business aircraft model on each of these factors. % Excellent % Very Good % Average % Fair % Poor

Aircraft reliability Cabin amenities

Bombardier 48.4 38.5 8.8 Bombardier 19.5 54.0 25.3

Dassault 68.4 28.1 Dassault 42.1 40.4 17.5

Embraer 54.6 42.4 Embraer 35.5 32.3 22.6 9.7

Gulfstream 76.1 21.2 Gulfstream 42.9 43.8 12.5

Hawker* 50.0 37.5 10.0 Hawker* 28.2 30.8 35.9 5.1

Pilatus 75.0 25.0 Pilatus 50.0 40.0 10.0 Textron Aviation Textron Aviation Beechcraft & Hawker 59.5 33.3 Textron Aviation BeechcraftTextron & Aviation Hawker 18.6 34.9 41.9 Beechcraft & Hawker Beechcraft & Hawker Textron Aviation Cessna 62.3 34.4 Textron Aviation Cessna 10.9 48.7 37.0 0 20 40 60 80 100 120 0 20 40 60 80 100 120 Aircraft technology Cockpit technology

Bombardier 28.1 48.3 19.1 Bombardier 28.6 42.9 22.0

Dassault 50.0 41.4 8.6 Dassault 45.60 40.4 14.0

Embraer 57.6 33.3 9.1 Embraer 53.1 34.4 12.5

Gulfstream 60.4 32.4 6.3 Gulfstream 55.9 30.6 10.8

Hawker* 25.0 50.0 22.2 Hawker* 18.0 48.7 28.2 5.1

Pilatus 40.0 50.0 10.0 Pilatus 50.0 40.0 10.0

Textron Aviation 18.6 55.8 20.9 Textron Aviation Textron Aviation Beechcraft & Hawker Textron Aviation Beechcraft & Hawker 22.7 54.6 15.9 Textron Aviation Cessna 29.2 43.3 24.2 Textron Aviation Cessna 22.1 48.4 22.1 6.6 0 20 40 60 80 100 120 0 20 40 60 80 100 120 Aircraft value for price paid Cost of maintenance

Bombardier 28.6 48.4 18.7 Bombardier 8.8 31.9 50.6 5.5

Dassault 28.1 43.9 24.6 Dassault 10.5 33.3 33.3 21.1

Embraer 64.5 29.0 6.5 Embraer 50.0 34.4 12.5

Gulfstream 42.3 38.7 13.5 Gulfstream 25.0 32.1 29.5 9.8

Hawker* 41.0 43.6 12.8 Hawker* 13.2 39.5 36.8 10.5

Pilatus 55.0 25.0 15.0 5.0 Pilatus 30.0 35.0 30.0 5.0 Textron Aviation Textron Aviation 26.2 35.7 28.6 9.3 25.6 51.2 11.6 Textron Aviation Beechcraft & Hawker Textron Aviation Beechcraft & Hawker Textron Aviation Cessna 30.6 42.2 24.8 Textron Aviation Cessna 16.4 40.2 36.9 0 20 40 60 80 100 120 0 20 40 60 80 100 120

Please rate your business aircraft model on each of these factors. % Excellent % Very Good % Average % Fair % Poor

Manufacturer’s product support Overall satisfaction

Bombardier 23.1 42.9 24.2 7.7 Bombardier 26.7 53.3 16.7

Dassault 33.3 29.8 28.1 5.3 Dassault 48.3 43.1 6.9

Embraer 54.8 32.3 6.5 6.5 Embraer 54.8 38.7 6.5

Gulfstream 60.0 28.2 5.5 Gulfstream 51.4 41.4 6.3

Hawker* 26.3 21.1 36.8 13.2 Hawker* 18.0 64.1 12.8

Pilatus 50.0 40.0 10.0 Pilatus 50.0 40.0 10.0 Textron Aviation Textron Aviation Textron Aviation Beechcraft & Hawker 18.6 46.5 20.9 9.3 27.9 51.2 11.6 9.3 Beechcraft & Hawker Textron Aviation Beechcraft & Hawker Textron Aviation Cessna 29.5 44.3 23.0 Textron Aviation Cessna 34.2 55.0 10.0 0 20 40 60 80 100 120 *out of production 8000 series 20 40 60 80 100 120 OWNED HELICOPTERS

Please rate your helicopter model on each of these factors. % Excellent % Very Good % Average % Fair % Poor

Aircraft reliability Cost of maintenance

Airbus* 31.8 50.0 9.1 Airbus* 9.5 23.8 28.6 23.8 14.3

Bell 52.4 42.9 Bell 15.0 30.0 35.0 20.0

0 20 40 60 80 100 120 0 20 40 60 80 100 Aircraft technology Manufacturer’s product support

Airbus* 18.2 63.6 13.6 Airbus* 19.1 19.1 28.6 14.3 19.1

Bell 23.8 47.6 23.8 Bell 38.1 28.6 9.5 19.1 0 20 40 60 80 100 0 20 40 60 80 100 120 Aircraft value for price paid Overall satisfaction

Airbus* 14.3 38.1 23.8 14.3 9.5 Airbus* 14.3 52.4 14.3 14.3

Bell 31.8 31.8 27.3 9.1 Bell 25.0 50.0 20.0 5.0

0 20 40 60 80 100 0 20 40 60 80 100 120 Cabin amenities

Airbus* 9.5 23.8 57.1 9.5 NOTE: Respondents rated airplanes and helicopters that they or their companies owned Bell 22.7 18.2 54.6 within the past three years. We received insufficient data to report on manufacturers 0 20 40 60 80 100 not120 listed. Percentages may not total 100 due to rounding and because numerals are not Cockpit technology shown for ratings under 5 percent.

Airbus* 9.5 52.4 28.6 9.5 *Airbus Helicopters (formerly Eurocopter)

Bell 25.0 50.0 20.0 5.0

0 20 40 60 80 100

Business Jet Traveler’s 5th Annual Readers’ Choice Survey

How do you expect your private flying to change in the year ahead?

FLYING PRIVATELY Will fly much less 2.9 Will fly 5.4 a bit less What are the three most important reasons you fly privately? 7.9 Will fly much more

Most important Second most important Third most important

Save time 455 200 132 51.8 Ability to use airports 32.0 Ability to use airports thatthat airlinesairlines don'tdon't serveserve 205 264 146 Will fly about the same Ability to work & hold Will fly a bit more Ability to work & hold business meetings en route 120 134 172 business meetings en route

More comfortable flight 75 149 177

Privacy 75 111 140

Security 68 79 138 How has your private flying changed in the past year 0 100 200 300 400 500 600 700 800 compared with the year before? NUMBER OF RESPONDENTS

Flew much more 5.9 Flew 7.7 What are the three aircraft features that are most important much less to you?

15.0 Flew Most important Second most important Third most important a bit less 49.8 Economical operation 188 122 114 Flew about the same Range 126 165 118 21.7 Cabin size 107 104 115 Flew a bit more Aircraft manufacturer 134 99 63

Age of aircraft 94 78 86 Cessna Citation Sovereign+ Speed 63 86 101

Cockpit technology 59 67 78

Runway performance 53 72 77 Aircraft model's Aircraft model's accident history 96 54 40 accident history Product support history 56 51 63

Cabin amenities 18 56 62

Baggage space 27 43

0 100 200 300 400 500 NUMBER OF RESPONDENTS

Business Jet Traveler’s 5th Annual

Readers’ Beechcraft King Air 350ER Choice Survey

WISHED-FOR AIRCRAFT

If you could receive a complimentary year of flying, which aircraft would you choose? Twin-engine turboprop airplane

Single-engine turboprop airplane Beechcraft King Air (all models) 71.7 % Piaggio Aero P180 Avanti or Avanti II 22.9 % Pilatus PC-12 60.1 % Mitsubishi MU-2 (all models) 3.1 % Cessna 208A or 208B Caravan 15.3 % Other 2.3 % Embraer Phenom 300 29.7 % Daher TBM 700, 850, 900 15.1 % 0 10 20 30 40 50 60 70 80 Bombardier Learjet 40, 40XR, 45 or 45CR 19.5 % Piper Meridian 5.3 % RESPONSE PERCENT 17.4 % Other 4.3 % Cessna Citation 560 (V, Ultra, Encore, Encore+) 0 10 20 30 40 50 60 70 CessnaPilatus 525 CitationJet PC-12 (CJ1/CJ1+, CJ2/2+, CJ3, CJ4) 13.1 % RESPONSE PERCENT Hawker/Beechjet 400 5.6 %

Nextant 400XTi 5.0 % Very light jet (VLJ) Bombardier Learjet 35 or 36 2.6 % Beechcraft Premier I, IIA 2.4 %

Embraer Phenom 100 52.4 % Cessna Citation 550 (II/SP, S/II, Bravo) 2.3 %

Cessna Citation 510 Mustang 37.4 % Other (please specify) 1.3 %

Eclipse 500/550 5.9 % Bombardier Learjet 31 1.0 % Other 4.4 % 0 10 20 30 0 10 20 30 40 50 60 Small-cabin/light jet RESPONSE PERCENT RESPONSE PERCENT Embraer Phenom 300 29.7 %

Embraer Phenom 100 Bombardier Learjet 40, 40XR, 45 or 45CR 19.5 % Cessna Citation 560 (V, Ultra, Encore, Encore+) 17.4 %

Cessna 525 CitationJet (CJ1/CJ1+, CJ2/2+, CJ3, CJ4) 13.1 %

Hawker/Beechjet 400 5.6 %

Nextant 400XTi 5.0 %

Bombardier Learjet 35 or 36 2.6 %

Beechcraft Premier I, IIA 2.4 %

Cessna Citation 550 (II/SP, S/II, Bravo) 2.3 %

Other 1.3 %

Bombardier Learjet 31 1.0 % 0 10 20 30 RESPONSE PERCENT

Business Jet Traveler’s 5th Annual Readers’ Large-cabin jet

Choice Survey Gulfstream IV, IV-SP, G350 or G450 56.3 %

Dassault Falcon 900 series or 2000 series 24.6 %

Embraer Legacy 600 or 650 7.5 %

Bombardier Challenger 600 or 604/605 5.9 %

Bombardier Challenger 850 5.2 %

Other 0.4 % 0 10 20 30 40 50 60 RESPONSE PERCENT

Ultra-long-range/heavy jet

Gulfstream G650 52.5 %

Gulfstream GV or G550 15.2 %

Dassault Falcon 7X 14.3 %

Bombardier Global Express XRS/Global 6000 10.0 %

Bombardier Global Express 4.8 %

Gulfstream G450 Bombardier Global 5000 2.8 %

Other 0.3 % 0 10 20 30 40 50 60 Midsize-cabin jet RESPONSE PERCENT

Cessna Citation 750 (X) 26.2 % Bizliner Gulfstream G100 or G150 24.7 %

Hawker 750, 800 series or 900XP 16.6 % Boeing BBJ, BBJ2 or BBJ3 54.1 %

Cessna Citation 560XL (Excel, XLS, XLS+) 12.7 % Boeing VIP widebodies 23.9 %

Bombardier Learjet 55, 60 or 60XR 10.2 % Embraer Lineage 1000 7.8 %

Cessna Citation 650 (III, VI, VII) 3.6 % Airbus ACJ318, ACJ319, ACJ320 7.2 %

Other 6.2 % Airbus VIP widebodies 6.4 %

0 10 20 30 Other 0.7 % RESPONSE PERCENT 0 10 20 30 40 50 60 RESPONSE PERCENT

Super-midsize-cabin jet Boeing BBJ3

Bombardier Challenger 300 series 32.9 %

Gulfstream G200 or G280 28.1 %

Cessna Citation 680 Sovereign 16.0 %

Dassault Falcon 50 series 15.4 %

Hawker 4000 6.5 %

Other 1.1 % 0 10 20 30 40 RESPONSE PERCENT

Bell Helicopter 407 37.7 %

AgustaWestland AW119 15.5 %

Airbus Helicopters AS350 series 12.4 %

Bell Helicopter 206 series 11.4 %

Airbus Helicopters EC130 8.8 %

MD Helicopters MD 500 series 7.2 %

Robinson R66 4.0 %

Airbus Helicopters EC120 1.9 %

Enstrom 480 or 480B 1.1 % Light twin-turbine helicopter

0 10 20 30 40 Bell Helicopter 427 or 429 36.2 % RESPONSE PERCENT AgustaWestland AW109 series 21.0 %

Airbus Helicopters AS350 Bell Helicopter 222/230/430* 16.2 %

Airbus Helicopters EC135 12.0 %

Airbus Helicopters AS355 Twin Squirrel/TwinStar 7.9 %

MD Helicopters MD Explorer (900, 902) 6.7 % 0 10 20 30 40 RESPONSE PERCENT

Medium twin-turbine helicopter

Sikorsky S-76 series 40.0 %

Bell Helicopter 222/230/430* 23.6 %

AgustaWestland AW139 or AW169 15.7 %

Bell Helicopter 212/412 7.6 % AgustaWestland AW169

Airbus Helicopters SA365/EC155 6.7 %

Airbus Helicopters EC145 6.4 % Large twin-turbine helicopter 0 10 20 30 40 RESPONSE PERCENT Sikorsky S-92 45.2 % AgustaWestland AW189 15.1 %

Sikorsky S-76D Airbus Helicopters AS332/Super Puma EC225 11.2 %

Airbus Helicopters EC175 9.7 %

Sikorsky S-61 9.3 %

Sikorsky S-58 6.4 %

AgustaWestland AW101 3.2 %

0 10 20 30 40 50 RESPONSE PERCENT

* Bell 222/230/430 are variously regarded as light and medium; rated here in both categories

Business Jet Traveler’s 5th Annual DEMOGRAPHIC DATA Readers’ Information about our respondents, Choice Survey including how, why and how much they fly.

What’s the purpose of flights? Have you owned a fractional share within the past three years?

Always or almost 2.3 always personal Mostly 7.8 10.1 personal Yes

34.7 Always or almost always business 28.1 About 50/50 business and personal

27.1 Mostly business 89.9

How much do you fly privately in a typical year? Have you had a jet card within the past three years?

More than 300 hours 10.8 9.8 22.2 Less than 25 hours Yes 200—300 hours 11.9

100—200 18.7 25—50 hours hours 18.7 No

17.7 50—100 hours 90.2

Which of the following best describes you? Have you used a charter operator within the past three years?

Other 7.4

38.4 Owner operator Yes Pilot only 17.4 48.7

51.3 Passenger only 36.9