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Business Jet Traveler's 5Th Annual Readers' Choice Survey

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Business Jet Traveler's 5Th Annual Readers' Choice Survey Business Jet Traveler’s 5th Annual Readers’ Choice Survey © 2015 AIN Publications. All Rights Reserved. For reprints, go to bjtonline.com/reprints. FRACTIONAL SHARES If you’ve owned a fractional share in the past three Please rate this fractional aircraft provider on each years, how did you select your fractional provider? of these factors from poor (0) to excellent (5). Other Customer service 4.36 5.5 Found 5.5 Cleanliness of aircraft 4.21 online Used 8.8 Aircraft model choices 4.07 consultant Age of aircraft 4.02 Previous 46.2 experience Availability of aircraft on short notice 3.98 with the Overall satisfaction 3.96 provider AVERAGE RATING AVERAGE Peak-day policies 3.73 Transparency/explanation of charges 3.64 Recommendation from friend 34.1 Value for price paid 3.61 or colleague Residual-value terms 3.08 0 1 2 3 4 5 JET CARDS If you’ve had a jet card within the past three years, Please rate this jet card provider on each how did you select your jet-card provider? of these factors from poor (0) to excellent (5). Other 1.2 Customer service 4.31 Found 12 online Age of aircraft 4.19 Cleanliness of aircraft 7.2 4.16 Used Overall satisfaction 4.05 consultant Aircraft model choices 4.04 Availability of aircraft on short notice 3.92 RATING AVERAGE 49.4 Transparency/explanation of charges 3.88 30.1 Previous experience Value for price paid 3.82 Recommendation with the from friend provider Peak-day policies 3.69 or colleague 0 1 2 3 4 5 CHARTER OPERATORS If you’ve flown chartered aircraft within the past three years, Please rate this charter operator on each how did you select the operator you used most recently? of these factors from poor (0) to excellent (5). Other Customer service 4.16 Found online 5.4 1.6 Cleanliness of aircraft 4.05 8.3 Overall satisfaction 3.92 Used Availability of aircraft on short notice 3.78 a charter broker Transparency/explanation of charges 3.76 Value for price paid 3.72 RATING AVERAGE 56.5 28.2 Age of aircraft 3.71 Aircraft model choices 3.61 Recommendation Previous experience from friend Peak-day policies 3.59 or colleague with the provider 0 1 2 3 4 5 © 2015 AIN Publications. All Rights Reserved. For reprints, go to bjtonline.com/reprints. Business Jet Traveler’s 5th Annual Reader’s Choice Survey Business Jet Traveler’s Dassault Falcon 7X 5th Annual Readers’ Choice Survey OWNED AIRCRAFT Please rate your business aircraft model on each of these factors. % Excellent % Very Good % Average % Fair % Poor Aircraft reliability Cabin amenities Bombardier 48.4 38.5 8.8 Bombardier 19.5 54.0 25.3 Dassault 68.4 28.1 Dassault 42.1 40.4 17.5 Embraer 54.6 42.4 Embraer 35.5 32.3 22.6 9.7 Gulfstream 76.1 21.2 Gulfstream 42.9 43.8 12.5 Hawker* 50.0 37.5 10.0 Hawker* 28.2 30.8 35.9 5.1 Pilatus 75.0 25.0 Pilatus 50.0 40.0 10.0 Textron Aviation Textron Aviation Beechcraft & Hawker 59.5 33.3 Textron Aviation BeechcraftTextron & Aviation Hawker 18.6 34.9 41.9 Beechcraft & Hawker Beechcraft & Hawker Textron Aviation Cessna 62.3 34.4 Textron Aviation Cessna 10.9 48.7 37.0 0 20 40 60 80 100 120 0 20 40 60 80 100 120 Aircraft technology Cockpit technology Bombardier 28.1 48.3 19.1 Bombardier 28.6 42.9 22.0 Dassault 50.0 41.4 8.6 Dassault 45.60 40.4 14.0 Embraer 57.6 33.3 9.1 Embraer 53.1 34.4 12.5 Gulfstream 60.4 32.4 6.3 Gulfstream 55.9 30.6 10.8 Hawker* 25.0 50.0 22.2 Hawker* 18.0 48.7 28.2 5.1 Pilatus 40.0 50.0 10.0 Pilatus 50.0 40.0 10.0 Textron Aviation 18.6 55.8 20.9 Textron Aviation Textron Aviation Beechcraft & Hawker Textron Aviation Beechcraft & Hawker 22.7 54.6 15.9 Textron Aviation Cessna 29.2 43.3 24.2 Textron Aviation Cessna 22.1 48.4 22.1 6.6 0 20 40 60 80 100 120 0 20 40 60 80 100 120 Aircraft value for price paid Cost of maintenance Bombardier 28.6 48.4 18.7 Bombardier 8.8 31.9 50.6 5.5 Dassault 28.1 43.9 24.6 Dassault 10.5 33.3 33.3 21.1 Embraer 64.5 29.0 6.5 Embraer 50.0 34.4 12.5 Gulfstream 42.3 38.7 13.5 Gulfstream 25.0 32.1 29.5 9.8 Hawker* 41.0 43.6 12.8 Hawker* 13.2 39.5 36.8 10.5 Pilatus 55.0 25.0 15.0 5.0 Pilatus 30.0 35.0 30.0 5.0 Textron Aviation Textron Aviation 26.2 35.7 28.6 9.3 25.6 51.2 11.6 Textron Aviation Beechcraft & Hawker Textron Aviation Beechcraft & Hawker Textron Aviation Cessna 30.6 42.2 24.8 Textron Aviation Cessna 16.4 40.2 36.9 0 20 40 60 80 100 120 0 20 40 60 80 100 120 © 2015 AIN Publications. All Rights Reserved. For reprints, go to bjtonline.com/reprints. OWNED AIRCRAFT Please rate your business aircraft model on each of these factors. % Excellent % Very Good % Average % Fair % Poor Manufacturer’s product support Overall satisfaction Bombardier 23.1 42.9 24.2 7.7 Bombardier 26.7 53.3 16.7 Dassault 33.3 29.8 28.1 5.3 Dassault 48.3 43.1 6.9 Embraer 54.8 32.3 6.5 6.5 Embraer 54.8 38.7 6.5 Gulfstream 60.0 28.2 5.5 Gulfstream 51.4 41.4 6.3 Hawker* 26.3 21.1 36.8 13.2 Hawker* 18.0 64.1 12.8 Pilatus 50.0 40.0 10.0 Pilatus 50.0 40.0 10.0 Textron Aviation Textron Aviation Textron Aviation Beechcraft & Hawker 18.6 46.5 20.9 9.3 27.9 51.2 11.6 9.3 Beechcraft & Hawker Textron Aviation Beechcraft & Hawker Textron Aviation Cessna 29.5 44.3 23.0 Textron Aviation Cessna 34.2 55.0 10.0 0 20 40 60 80 100 120 *out of production 8000 series 20 40 60 80 100 120 OWNED HELICOPTERS Please rate your helicopter model on each of these factors. % Excellent % Very Good % Average % Fair % Poor Aircraft reliability Cost of maintenance Airbus* 31.8 50.0 9.1 Airbus* 9.5 23.8 28.6 23.8 14.3 Bell 52.4 42.9 Bell 15.0 30.0 35.0 20.0 0 20 40 60 80 100 120 0 20 40 60 80 100 Aircraft technology Manufacturer’s product support Airbus* 18.2 63.6 13.6 Airbus* 19.1 19.1 28.6 14.3 19.1 Bell 23.8 47.6 23.8 Bell 38.1 28.6 9.5 19.1 0 20 40 60 80 100 0 20 40 60 80 100 120 Aircraft value for price paid Overall satisfaction Airbus* 14.3 38.1 23.8 14.3 9.5 Airbus* 14.3 52.4 14.3 14.3 Bell 31.8 31.8 27.3 9.1 Bell 25.0 50.0 20.0 5.0 0 20 40 60 80 100 0 20 40 60 80 100 120 Cabin amenities Airbus* 9.5 23.8 57.1 9.5 NOTE: Respondents rated airplanes and helicopters that they or their companies owned Bell 22.7 18.2 54.6 within the past three years. We received insufficient data to report on manufacturers 0 20 40 60 80 100 not120 listed. Percentages may not total 100 due to rounding and because numerals are not Cockpit technology shown for ratings under 5 percent. Airbus* 9.5 52.4 28.6 9.5 *Airbus Helicopters (formerly Eurocopter) Bell 25.0 50.0 20.0 5.0 0 20 40 60 80 100 © 2015 AIN Publications. All Rights Reserved. For reprints, go to bjtonline.com/reprints. Business Jet Traveler’s 5th Annual Reader’s Choice Survey Business Jet Traveler’s 5th Annual Readers’ Choice Survey How do you expect your private flying to change in the year ahead? FLYING PRIVATELY Will fly much less 2.9 Will fly 5.4 a bit less What are the three most important reasons you fly privately? 7.9 Will fly much more Most important Second most important Third most important Save time 455 200 132 51.8 Ability to use airports 32.0 Ability to use airports thatthat airlinesairlines don'tdon't serveserve 205 264 146 Will fly about the same Ability to work & hold Will fly a bit more Ability to work & hold business meetings en route 120 134 172 business meetings en route More comfortable flight 75 149 177 Privacy 75 111 140 Security 68 79 138 How has your private flying changed in the past year 0 100 200 300 400 500 600 700 800 compared with the year before? NUMBER OF RESPONDENTS Flew much more 5.9 Flew 7.7 What are the three aircraft features that are most important much less to you? 15.0 Flew Most important Second most important Third most important a bit less 49.8 Economical operation 188 122 114 Flew about the same Range 126 165 118 21.7 Cabin size 107 104 115 Flew a bit more Aircraft manufacturer 134 99 63 Age of aircraft 94 78 86 Cessna Citation Sovereign+ Speed 63 86 101 Cockpit technology 59 67 78 Runway performance 53 72 77 Aircraft model's Aircraft model's accident history 96 54 40 accident history Product support history 56 51 63 Cabin amenities 18 56 62 Baggage space 27 43 0 100 200 300 400 500 NUMBER OF RESPONDENTS © 2015 AIN Publications.
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