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BIDDING DOCUMENT FOR E-LEARNING MANAGEMENT SYSTEM PROJECT FOR ESKOM UGANDA LIMITED RTO NO.:415189 July 2020 E-LEARNING MANAGEMENT SYSTEM FOR ESKOM UGANDA LIMITED Confidential Page 1 Table of Contents 1. Introduction ................................................................................................................................... 3 2. Background of the e-learning management system. ......................................................... 4 3.0 Objectives of the e-learning management system ........................................................... 4 4.0 Scope of work ............................................................................................................................. 5 4.1 LMS Functionality ................................................................................................................... 5 4.2 Content Development ............................................................................................................. 6 4.3 System Administration ........................................................................................................... 6 5.0. Baseline Documentation ........................................................................................................ 6 Name of document ......................................................................................................................... 6 6.0 Composition of Consultant’s Technical Team ................................................................. 7 7.0 Deliverables of the project ...................................................................................................... 7 The Deliverables must include but not limited to the following: ........................................ 7 8.0 Evaluation and Eligibility Criteria .......................................................................................... 8 8.1 Eligibility Criteria: .................................................................................................................... 8 8.2 Evaluation Criteria ..................................................................................................................... 8 8.3 Evaluation methodology ...................................................................................................... 9 9.0 Conditions of Tender .......................................................................................................... 14 9.1 Questions Regarding this RFP ............................................................................................ 14 9.2 Addenda ..................................................................................................................................... 14 9.3 Contracting Requirements .................................................................................................... 14 9.4. Bid Submission ....................................................................................................................... 15 10. Alternatives ................................................................................................. 16 11. Availability of information .......................................................................... 16 12. Tender validity period. ............................................................................... 16 13. Price base ................................................................................................... 17 14. Taxes .......................................................................................................... 17 15. Currency ..................................................................................................... 17 16. Correction of errors ................................................................................... 17 17. Clarification of tenders ............................................................................... 18 E-LEARNING MANAGEMENT SYSTEM FOR ESKOM UGANDA LTD Page 2 18. Award of contract .................................................................................................................. 18 18.1. Award criteria ........................................................................................... 18 18.2 Compliance statement .............................................................................. 18 19. Life Savings Rules .................................................................................................................. 19 20. Ethics .......................................................................................................................................... 21 21. Annexures ............................................................................................................................... 23 1. Introduction Eskom Uganda Limited (EUL) is a wholly owned subsidiary of Eskom Enterprises SOC Limited of South Africa and is a limited liability company in Uganda, operating and maintaining Nalubaale and Kiira power stations on the River Nile, near the city of Jinja. Eskom Uganda Limited took over the operation and maintenance of the two power stations on a 20 year concession and assignment agreement, commencing on 1 April 2003. UEGCL remains the owner of the asset. All the electricity generated is sold to UETCL, the authorized single bulk buyer, who in turn sells it to UMEME and other distributers, who in turn distribute it to the local consumers throughout the country. The operations of the company are governed by the Privatization agreements. These include the Power Purchase Agreement (PPA) which prescribes the terms governing the sale and purchase of power, the Concession & Assignment Agreement (CAA) which prescribes the terms and conditions of the concession granted by UEGCL to EUL, the Support Agreement (SA) which prescribes the terms and conditions relating to the provision of support from the Government of Uganda to EUL and the Generation License (GL) which allows EUL to generate and sale hydroelectricity power as prescribed in the Electricity Act 1999. A 20 year Generation License was issued to Eskom Uganda Limited by Electricity ERA which shall lapse by 31st March 2023. E-LEARNING MANAGEMENT SYSTEM FOR ESKOM UGANDA LIMITED Confidential Page 3 2. Background of the e-learning management system. Classroom-based or Instructor-Led training is still an effective way to teach new skills, particularly those subject areas that involve changes in behavior or complex concepts. But it comes at a high cost in terms of training costs, travel and logistics, general expenses and lost Manpower hours. A Learning Management System (LMS) is a software application or web-based platform used to plan, implement and assess learning processes within the organization. An e-learning system shall provide a learning administrator with a platform to create and deliver content, monitor learner participation, and assess learner performance. The e-learning system will also provide learners with the ability to use interactive features and social media tools during the learning process. It is against this background that EUL wishes to procure an e - learning system which provides a single source. 3.0 Objectives of the e-learning management system 3.1 To ensure that all EUL employees are informed on the full breadth of EUL’s key policies, procedures etc. to the best of their ability. 3.2 To ensure that training is available 24x7 and at a time convenient to the learner. 3.3 To reduce the time away from the job and reduce travel & accommodation costs. 3.4 To provide “Just in time training”, especially suited to refreshers, reminders, and extensions. 3.5 To improve learning outcomes via alternate modes of education delivery e.g. multi- media. 3.6 To maximize the time spent in classroom training by providing materials both before and after class that learners can complete at their own speed. E-LEARNING MANAGEMENT SYSTEM FOR ESKOM UGANDA LIMITED Confidential Page 4 4.0 Scope of work This tender is for the Supply, Installation and Commissioning of an e-Learning management System and Content Development of different e-learning modules 4.1 LMS Functionality a. The solution should be cloud based b. Support for course and enrollment management module c. Support for web based and virtual classroom environments d. Availability of Content Management and content authoring tools e. Supports predefined Access Levels f. Availability of Mass enrollment Module g. Support of self-registration h. Support of collaboration and Interactive tools and activities i. Support of Assessment methods (tests, evaluations, surveys etc.) j. Provision of Dashboard to view all Summary and notifications k. Provision of search capabilities l. Support third-party content integrations m. Support of Mobile Access Support and availability of mobile application n. Provision of system security structure and backup mechanism o. Provision of reports and analytics tools e.g. graphs, charts, standard reports p. Inclusion of customer training including System Administrators and tutors q. Inclusion of customer support policy (response times, escalation policies, and hours of operation) E-LEARNING MANAGEMENT SYSTEM FOR ESKOM UGANDA LIMITED Confidential Page 5 4.2 Content Development a. To formulate learning curricula relevant to EUL evolving capacity building needs using available learning platforms and technology. b. Design the learning modules based on existing Eskom content and interviews with EUL expert staff. c. Design a functional prototype of the online learning module for review and validation