VOLUME 29 June 2014

VOLUME 29 June 2014 WELCOMING NEW STAFF 2 MEET OUR STAFF AT HQ 3 EMPLOYEE SERVICE AWARDS 4 BUSINESS NEWS 5 EMPLOYEE OF THE MONTH AWARDS 6 NEW INITIATIVES FOLLOWING STAFF SURVEY 9 CORPORATE SOCIAL RESPONSIBILITY 10 QUALITY AND TRAINING 12 AVIATION 14 GENERAL SECURITY 15 CANINE SECURITY SERVICES 18 ELECTRONIC SECURITY SERVICES 19 INNOVATION 19 WORDS OF RECOGNITION 20 EVENTS 22 ICTS UK LTD NEW ICTS EUROPE WEBSITE 23 South Block, First Floor STAFF BENEFITS 23 Tavistock House Tavistock Square NOTICES 24 London, WC1H 9LG www.icts.co.uk Tel: 0207 874 7576 Fax: 0207 874 7599

Editor: Roberta Puccinelli Sher Page 2 V OL UME 29 Page 3

Photo: Tavistock House - London, Photo: Tavistock House - London, ICTS HQ ICTS HQ WELCOMING NEW STAFF MEET OUR STAFF AT HEAD OFFICE GENERAL SECURITY DIRECTOR, DONNA ALEXANDER VINCENT DOUCET, BUSINESS DEVELOPMENT MANAGER, ARMONIA SERVICES. ICTS welcomes Donna Alexander, CPP, MSyI, who joined the Company in March 2014 as General Security Director. Armonia Services, is sister company to ICTS UK and part of Groupe Sofinord. Armonia shares offices with ICTS at ICTS HQ, Tavistock House in London. Donna has a longstanding career of more than 25 years within the security industry having started her career within BT when she was appointed as Crime Prevention Manager. She quickly progressed into the role of Security Manager for their head When did you join Armonia? September 2012. Photo: Donna Alexander office, moving on as Design and Compliance Manager for a major security (General Security Director). What was your first job with Groupe Sofinord? I was working in finance controlling- programme. She was finally appointed to Security Advisor with responsibility for as an apprentice. physical threat analysis and security risk assessments for the BT portfolio and major “I look forward to What do you enjoy most of your job? Definitely the diversity of the missions. security upgrade projects within the UK. What is your favourite colour? Red. developing the Gen- What is your favourite food? I have plenty of favourites! If I had to make a choice, I She continued her security career in Telecoms with Verizon (previously MCI eral Security side of would probably go for calf’s liver. WorldCom) before moving to the financial services sector as Senior Security the business opera- Place you would like to visit? New Zealand. Manager for Barclays within their Group Corporate Security Team. Within this time What has been your best holiday? When I was a child I used to spend all the summer Donna also worked for the contract security industry for a period of almost 4 years, tion, using the many in the Eastern-Pyrenees, in the south of France. This area is amazing: sun, latterly with Advance as their National Operations Director for 6 years. talents within ICTS mountains and the Mediterranean Sea! What is your favourite pastime? I really enjoy reading, especially about current Photo: Vincent Doucet (Business and its varied and Development Manager, Armonia Donna is an active member of ASIS United Kingdom, and is on their sub committee affairs. Services). for events. She is also a member of the Security Institute. Donna achieved CPP innovative security What do you wish ICTS for the future? Growth, for the benefit of everyone. (Certified Protection Professional) accreditation in 2007. business streams” said Donna Alexan- In August 2013, ICTS became part of Groupe Sofinord. Despite its impressive size, der, General Security Groupe Sofinord is still a family owned business, specialising in the delivery of soft facilities management, including customer services, front-of-house and reception Director, ICTS UK. services.

Groupe Sofinord was established in 1974, in France. The Company has since grown FINANCE DEPARTMENT WECOMES NEW rapidly, predominantly due to the establishment of specialised subsidiaries that have allowed the Company to expand its service offering. The subsidiaries have For more MANAGEMENT ACCOUNTANT, MARK HOMEWOOD successfully worked closely together and shared resources. This has resulted in the information see: delivery of quality services and has given the Company its good reputation. Mark previously worked at PricewaterhouseCoopers as an auditor, and in fact was www.armonia- involved with the auditing of ICTS. Mark will be replacing Bastiaan Gagiano in the ICTS’ experience in security service delivery dovetails very neatly with Groupe services.co.uk finance role, when he moves to Australia with his family in July. Sofinord’s portfolio and is well aligned with the Sofinord service ethos of Customer First, Teamwork and Innovation. ICTS and Armonia look forward to working in Outside of work Mark enjoys cycling in the summer and snowboarding in the partnership, delivering top quality services. Photo: Mark Homewood winter. (Management Accountant, HQ).

IT DEPARTMENT WECOMES NEW SYSTEMS PROGRAMMER, ANDREW MAYNE

Andrew has been involved in the IT business for over 20 years, predominantly in stock control, logistics and supply chain. He joins ICTS as Systems Programmer, tasked with integrating and creating various applications subject to the needs of the business.

Andrew is married with three grown up children and a grandchild. He and his son Photo: Andrew Mayne are keen Charlton Athletic supporters! (IT Systems Programmer, HQ). Page 2 V OL UME 29 Page 3

IT DEPARTMENT WECOMES NEW SYSTEMS PROGRAMMER, ANDREW MAYNE

Andrew is married with three grown up children and a grandchild. He and his son Photo: Andrew Mayne are keen Charlton Athletic supporters! (IT Systems Programmer, HQ). Page 4 V OL UME 29 Page 5

PHILLIPA MADELEINE HACEK It is with great sorrow that we announce the sudden passing of Phillipa Madeleine Hacek. Phillipa joined the ICTS team at Heathrow airport in February 2014. Our heartfelt condolences go to her family and friends at this sad time.

EMPLOYEE SERVICE AWARDS

Thank you to the following members of staff for their commitment and loyalty to the organisation: Congratulations on your 15 years Photo L-R: Sue Thompson (Security Agent) and Dave Tittle, of service. (Integrated Team Leader/Airline Services Rep.) at the start of the 10 YEARS’ SERVICE new contract with Saudia at Sarina Reuben (Heathrow Airport), Darren Watson (HQ, Electronic Security Manchester Airport. Services), Andrew Forbes (Edinburgh Airport), Ray Alcock (Manchester Airport), Angela Levy (Glasgow Airport), Janet Calvert (Glasgow Airport), Stewart G u n d r y (Glasgow Airport), Henry Hyslop (Glasgow Airport), Patrick Keatings (Belfast Airport), Sunanda Manirajan (Gatwick Airport), Tejinder Kaur (Heathrow Airport), BUSINESS NEWS Ahjaz Shah (Heathrow Airport), Virasakdi Nantanawat (Gatwick Airport), Graham Alison (Edinburgh Airport), John Baird (Edinburgh Airport), Sharon Bridges (Edinburgh Airport), Emma Murray (Edinburgh Airport), Lee Mcburnie (Glasgow SAUDIA APPOINTS ICTS TO PROVIDE STATION Airport), Madhu Bhardwaj (Heathrow Airport), Inderjit Chhokar (Heathrow MANAGEMENT SERVICES AT MANCHESTER AIRPORT. Airport), Manni Jay (Heathrow Airport), Paulo Pereira Velez (Heathrow Cargo), Jose Photo: Joao Paulo Sousa Rijo De Olim Felix (Gatwick Airport ), Neelofar Suhail (Gatwick Airport ), Harinder Jassal (Security Agent, Gatwick Airport). (Heathrow Airport), Deidre Mulroe (Gatwick Airport), James Mcmullan (Belfast Airport), Moti Bhandari (Heathrow Cargo), Jonathan Moore (Belfast Airport), DELTA AIR LINES LAUNCHES NEW FLIGHT TO Thomas Wright (Belfast Airport). SEATTLE, USA, FROM LONDON HEATHROW AIRPORT.

15 YEARS’ SERVICE ICTS IS AWARDED THE NATIONAL CONTRACT FOR Joao Paulo Sousa Rijo (Gatwick Airport), Matthew Scott (Gatwick Airport), Ameeta THE DELIVERY OF SECURITY SERVICES TO LUXURY Photo: Celebratory cake enjoyed Pal (Heathrow Airport), Sarah Scott (Gatwick Airport), Louise Cameron (Edinburgh by those involved with the new Airport), Terence Claybourn (Manchester Airport), Tony Nixon (Manchester Airport). GOODS BRAND, LOUIS VUITTON. contract with Saudia at Photo: Matthew Scott Manchester Airport. (Travel Document Supervisor, Gatwick Airport). NEW SECURITY SERVICES CONTRACT WITH QATAR AIRLINES TO START AT EDINBURGH AIRPORT.

NEW CONTRACT FOR THE PROVISION OF SECURITY SERVICES TO AIR CANADA ROUGE TO START IN JUNE

Photo: Ameeta Pal AT MANCHESTER AIRPORT. (Admin. Assistant, Heathrow Airport). NEW CONTRACT WITH AVIANCA AIRLINES FOR THE Photo: Louise Cameron Photo: Terence Claybourn Photo: Tony Nixon (Operations Manager, Edinburgh (Security Officer, Manchester (Security Officer, Manchester Airport). Airport). Airport). PROVISION OF SECURITY SERVICES AT LONDON HEATRHOW AIRPORT.

WESTJET APPOINTS ICTS FOR THE CHECKING OF PAS- SENGER TRAVEL DOCUMENTS, USING TRAVELDOC, Photo: Sarah Scott (Personnel, Screening and . Vetting, Gatwick Airport). AT DUBLIN AIRPORT Page 4 V OL UME 29 Page 5

EMPLOYEE SERVICE AWARDS

NEW CONTRACT FOR THE PROVISION OF SECURITY SERVICES TO AIR CANADA ROUGE TO START IN JUNE

Photo L-R: Jeanette Scallon (ICTS Station Manager, MAN) and Photo L-R: Luciano Garrido (Flight Christiana Vasiliou Coordinator) and Neil Hodgson (Intergrated/Customer Service (ICTS Station Manager, LGW). Agent). EMPLOYEE OF THE MONTH AWARD EMPLOYEE OF THE MONTH AWARD FEBRUARY 2014: LUCIANO GARRIDO MARCH 2014: CHRISTIANA VASILIOU

Congratulations to Luciano Garrido (Flight Coordinator) based at London Gatwick Airport (LGW). During the months of January and February, Luciano went above and Congratulations to Christiana Vasiliou (Integrated / Customer Service Agent) based beyond in his role as Flight Coordinator...We encountered several delays, some of at Manchester Airport (MAN). Jeanette Scallon (ICTS Station Manager, Manchester which were back-to-back delays lasting between 4 and 13 hours. Airport wrote: “Chrissy has only been with the company since February 2014 and in this short time she has shown willingness to learn. During these delays Luciano was nothing short of courteous, pleasant, helpful, informative, to name but a few words to describe his attitude. He was proactive On this occasion she was working on the Air Transat contract, her manager K Dott throughout all the delayed departures, from offering advice to passengers and believed she went above and beyond to help a crew member to get back to Canada being available for queries at check-in to coordinating the inbound aircraft after a fall where she had broken her arm.” turnaround for the outbound in efficient time, whilst always being available to both the client and customers. INTERVIEW WITH CHRISTIANA VASILIOU When did you join ICTS? February 2014. INTERVIEW WITH LUCIANO GARRIDO What was your first job at ICTS? Integrated / Customer Service Agent. When did you join ICTS? 1 November 2013. What do you enjoy most of your job? Working with the public and on different What was your first job at ICTS? Senior Airline Services Flight Coordinator. contracts within the company and learning new things. What do you enjoy most of your job? Interaction with the public, problem solving, What is your favourite colour? Pink. working with great people and great Airline Managers. My colleagues make my day, What is your favourite food? Chinese! and everyday is different within the airport environment. Place you would like to visit? Bali. What is your favourite colour? Red. What has been your best holiday? Mexico. What is your favourite food? BBQs - roll on summer! What is your favourite pastime? Socialising with friends. Place you would like to visit? Italy. What do you wish ICTS UK for the future? Continued prosperity. What has been your best holiday? France, 1998 – during the World Cup. What is your favourite pastime? Spending time with my family. What do you wish ICTS UK for the future? Lots of success, prosperity and expansion The Employee of the Year/Month awards commenced in May 2013 and are within the airline services field. designed to reward employees who go above and beyond their usual duties in the course of their work.

The winner of the Employee of the Month award receives a £100/€125 (net) bonus, a certificate and a mention in the newsletter.

All winners of the Employee of the Month award then make up the shortlist for the Employee of the Year award, who then receives £1000/€1250, a certificate and an interview in the newsletter. Page 6 V OL UME 29 Page 7

The winner of the Employee of the Month award receives a £100/€125 (net) bonus, a certificate and a mention in the newsletter.

Photo L-R: Boot Camp - ICTS Staff from Belfast International Airport - Kirsty Johnson, Stacey Dickie, Paula Kerr, Angelina Loughran, Claire Boyles, Abby Mallon and Derek McGinley. NEW INITIATIVES FOLLOWING 2013 STAFF SURVEY

Photo L-R: Satvir (Saty) Bhatti (ICTS A SOCIAL COMMITTEE SET UP BY ICTS AT BELFAST Station Manager, LHR) and Gagan Jay (Project Manager). INTERNATIONAL AIRPORT ICTS Belfast’s Social EMPLOYEE OF THE MONTH AWARD We sat in the office and listened to what the proposal was and the things we could Committee members: and couldn't do and what the hopes and expectations of ICTS were. As soon as Chairman: Eamon McManus APRIL 2014: GAGAN JAY Winnie McCarroll, our Station Manager, finished talking everyone started firing Vice Chairman: Iain McGukan ideas. I was pleasantly surprised and the support we are receiving from both Secretary: Robert Galbriath colleagues and managers is superb. Congratulations to Gagan Jay (Project Manager) based at London Heathrow Airport Treasury: Abigail Mallon & Heather Collins (LHR). Firstly, we had to raise money to help pay for events and being Easter we came up with the idea to raffle off three Easter eggs and we raised around £150. The next “Project Manager, Gagan Jay, has undertaken various tasks for a sensitive new idea we came up with was to hold a five-a-side football tournament between the project at LHR including and not restricted to recruiting, training, and delegating different crews and we added the rule that at least one female member of staff per tasks. Her eye for detail and her organisational skills have ensured that all deadlines team was to be included. The interest in this was better than expected with over 35 have been met and that expectations are exceeded. members of staff wishing to take part. We have also secured a prize for the winning team from the food outlets in the airport, a £12 meal voucher for each of the six Her successful liaison with multiple entities has ensured ICTS are up to speed with players. We also have a twelve week challenge to lose as much weight as possible the progression of training and ID issuance and are fully geared up for a particularly with the winner receiving £100 cash to spend on whatever they please. Boot sensitive challenging business opportunity. Camps, for the fun factor and to keep people motivated, have been organised every two weeks. 24 members of staff have signed up to this competition and the winner Gagan has also proven the ability to organise groups of agents and has successfully will be announced at a company BBQ this summer. handled special events such as Barclays AGM in London over the last two years” said Satvir (Saty) Bhatti, ICTS Station Manager at London Heathrow Airport. The committee has also shown interest in helping charities and we are going to do a stationary bike cycling day in conjunction with retail outlet SSP in the airport arrivals area on 7 May 2014. This will coincide with the big cycle race, Giro D'Italia, which is INTERVIEW WITH GAGAN JAY coming to Northern Ireland. When did you join ICTS? I joined ICTS in September 2010. What was your first job at ICTS? My first job at ICTS was as an American Airlines' Another charity event that we are doing is being set up for Easter 2015. This is an Profiler at LHR. event that I am personally organising with the social committee. I, along with a What do you enjoy most of your job? I love the diversity of my job and the fast team of ICTS colleagues, am going to cycle around every coastal county in Ireland. paced environment of Heathrow. Each day has something new and different to We are doing this for a number of charities one of which is going to be Cancer offer! It's also nice knowing there is a strong and supportive team behind me at based. Unfortunately, we have lost colleagues and family members to this ICTS which encourages personal growth and progression. horrendous disease, one of whom mentored me when I started—Tom McMullan. What is your favourite colour? It would have to be both red and black, together, on Anyone that knew Tom, liked Tom so I think it only right that I should dedicate my a Lamborghini Aventador! part in this event to him. Our first fundraiser for this will be a night at the races at What is your favourite food? Anything Italian or mum's home cooked Indian food. the end of June, which will be a fun packed night with raffles and races for all. Place you would like to visit? Bora-Bora or thereabouts. What has been your best holiday? Having spent quality time with my parents in Goa So folks those are the events so far and I must say I am looking forward to every one last year. of them. We have lots more planned for the future from Tree Top Assault Courses What is your favourite pastime? Playing pool or reading. to Airsoft days out; we are even considering getting a team together for a raft race. What do you wish ICTS UK for the future? Although already a well established company, ICTS has so much potential for expansion and growth. As a team I wish us Original article written by Eamon McManus, ICTS Operations Controller, Belfast International Airport. all the success for the future. Page 8 V OL UME 29 Page 9

Photo L-R: Cameron Williams, Jon Cermak, Robert Mosley, Adam Howard-Williams, Alan Watson, David Pacey, David Catt, Nigel Ballard - new General Security Photo: A Medical Detection Dog staff members. at work.

CORPORATE SOCIAL RESPONSIBILITY “With the continued MEDICAL DETECTION DOGS APPOINTED AS NEW support from Site CHARITY SIX NEW RECRUITS JOIN HIGH PROFILE GENERAL Managers in facilitating SECURITY CONTRACT THROUGH THE ICTS MILITARY taster visits for injured ICTS UK has nominated the Medical Detection Dogs organisation as one of its servicemen and women, chosen charities. START PROGRAMME the START programme will continue in a steady Medical Detection Dogs is a charity based in Great Horwood, Buckinghamshire, This second quarter of 2014 has seen the ICTS Military START programme manifest but meaningful way to which works in partnership with researchers, NHS Trusts and Universities. Their aim is to train specialist dogs to detect the odour of human disease. There are two its success in many ways. Six new staff members joined ICTS for the provision of help many servicemen security services to a new, high profile contract that commenced on 28 April 2014 divisions to Medical Detection Dogs: Medical Alert Assistance Dogs and Cancer and (see photo above). Belfast International Airport welcomed three new recruits, Colin and women transition out Bio Detection Dogs. Heaney, Aaron Wells and Robert Little, who were introduced to ICTS through taster of the military” said Scott visits organised last year. All three have just recently completed the relevant DfT Paterson, ICTS Special Medical Detection Dogs are taught to identify the odour changes that are Photo: Mark Norman (ICTS Dog Handler) with explosive search courses and are now currently enjoying on-the-job training, looking forward to Projects Manager, START associated with certain medical events, for example for someone living with dog Harry at the Medical starting new careers with ICTS. Programme. diabetes or hypoglycaemia (low blood sugar) the dogs recognise blood sugar levels Detection Dogs stand at Crufts outside the normal range and warn their owners or get help, before the symptoms 2014. Three injured servicemen, Simon Bamford, Ross Hall and Paul Hussain have been on are felt. The dogs are trained to bring their owner any necessary medical supplies work placements with ICTS last quarter. Simon Bamford, who is due to be such as glucose and blood testing kits and they can be trained to push alarm discharged from the military in October 2014, met with the ICTS team at Edinburgh buttons. Airport. He then went on to attend the DfT Level 1 course at the beginning of April and is now undertaking on-the-job training. On completion of on-the-job training, “At ICTS we work very closely with dogs, with our specialist canine units, trained in Simon will join the team on a work placement and gain valuable experience prior to the search for explosives, drugs and other contraband items. We fully appreciate leaving the military. the remarkable capabilities dogs have to offer and we are proud to be able to Photo L-R: Scott Paterson (ICTS support such a worthwhile charity. Ross Hall completed a month placement at Didcot (Canine facility; Combined Special Projects Manager, START Operations and Research & Training Centre). Ross impressed Alan Dutt (Head of Programme) with Ross Hall. Her Royal Highness The Duchess of Cornwall has recently agreed to become Patron DiagNose UK) with his punctuality and diligent performance and was introduced to of the Medical Detection Dogs and I take this opportunity to underline what an Susan Dutt (Deputy Service Delivery Manager, General Security) to discuss “ICTS have offered me extraordinary and important service the charity provides. opportunities of employment within General Security. Susan advised Ross on some the opportunity to build a courses he should do and explained where he could add value to ICTS. Ross is in the new and fulfilling career We are delighted to announce our support and we look forward to sharing further final stages of transitioning out of the military and, all being well, ICTS will find an details of our involvement with Medical Detection Dogs in due course” said Kelly area of employment for him. within the security McCartney, Commercial Director, ICTS UK. industry. My work Paul Hussain was introduced to ICTS through a taster visit at Belfast International attachment with them Airport. Paul attended a DfT Level 1 course and Profilers course and is now waiting went really well and I was KILT WALK for some more free time away from the military in order to carry out his on-the-job given lots of Well done to Martin Murphy (IT Support for Scotland) on completing this year’s Kilt Photo: Kilt Walk - Martin Murphy training, and barring any issues, Paul will be offered employment opportunities with opportunities to take (IT Support for Scotland) with ICTS in Belfast. Walk in 7 hours and raising over £700 for Yorkhill Hospital and The Stroke & Heart friends. Martin is second from the advantage of. I am now Foundation. right. In place already for next quarter are taster visits to the Tower of London and part of a company which Barclays. Both these visits have full client backing which will only help facilitate a is a market leader and am successful day for all those who attend and help give more servicemen and women excited about developing RACE FOR LIFE a valuable insight into ICTS, as well as the private security sector as a whole. and progressing in the Well done to Donna McMillan and Helenor MacFarlane (HBS Operators at Glasgow security industry with Airport) who completed the 5K Race for Life on Sunday 4 May 2014 and raised over On 4 June 2014 the ICTS START team has been invited to DMRC Headley Court them” said Ross Hall. £500 for Cancer Research. (Defence Medical Rehabilitation Centre Headley Court) to provide the many injured Photo L-R: Race For Life - Donna service personnel currently residing there with an opportunity to ask questions and McMillan and Helenor learn about ICTS and the START programme. MacFarlane (HBS Operators, GLA) Page 10 V OL UME 29 Page 11

QUALITY AND TRAINING

Photo L-R: Sarina Reuben (ICTS ISO CERTIFICATION SUCCESS IN 2014 RESULTS IN Training Manager at LHR) and GOLDEN MARK AWARD Gagan Jay (Project Manager). Following a recent audit and as a result of the excellent work by our staff and man- ICTS TRAINING HUB AT STOCKLEY PARK, NEAR agement at Bristol Airport and Middlesex University, we successfully achieved ISO certification for our new Business Continuity Management System (ISO 22301) and LONDON HEATHROW AIRPORT re-certification for our Environmental Management System (ISO 14001). Both certifi- cations are valid until 2016, thus providing a key element to our tender applications Stockley Park, a prestigious business park located between Hayes and West Drayton for future business. in the London Borough of Hillingdon is home to well known companies such as Apple Inc., BP, Marks and Spencer and GlaxoSmithKline etc. It is also where ICTS has ICTS is also ISO certified for its Quality Management System (ISO 9001) and being in its offices, providing managerial, logistical and administrative support to ICTS’ possession of all three ISO certificates has allowed ICTS to be awarded the Golden aviation security and cargo teams based at nearby Heathrow airport (LHR). Mark award for 2014. The award is testament to ICTS’ operational compliance with the highest standards of quality. ICTS awarded Golden Mark for The training department, run by Sarina Reuben, Emilia Fonseca, Geoff Tarn and 2014 for its compliance with ISO 22301, ISO 14001 and ISO 9001. Gagan Jay, is one of the support services located at Stockely Park. The team is responsible for the delivery of a wide range of training programmes for both ICTS’ Photo: Geoff Tarn (ICTS Trainer at Aviation department as well as Cargo and General Security Services. LHR) ICTS STAFF IN EDINBURGH PREPARE FOR NEW Training programmes range from Department for Transport (DfT) Level One for the accreditation of Aviation Security Agent, to DfT Triple 'A' Course for accreditation of TRANS-ATLANTIC SERVICES Baggage Reconciliation, through to First Aid. Edinburgh Airport is the Scottish capital’s airport with more than 40 airlines serving over 100 destinations worldwide with over 9 million passengers passing through “Stockley Park is our training nerve centre. Staff training schedules and the airport annually. These figures are set to grow as Edinburgh’s trans-atlantic accreditations are methodically filed and constantly updated on site. We are routes increase this summer with United Airlines introducing a second daily service audited all the time by the DfT, the various Airlines we work with, USA’s to Newark, USA, and a new daily service to Chicago, USA. In addition US Airways has Transportation Security Administration (TSA) and internally by our PQCT (Product a new daily service to Philadelphia. Quality and Control) Department, so it is of vital importance to maintain files in order and up to date” said Sarina Reuben, Training Manager at LHR, ICTS UK. ICTS Edinburgh is all set to meet the challenge. Pictured below are the trainees who successfully completed their ‘Security Interviewer’s Course’.

Written by Frank McGrath, Training Manager, ICTS UK & Ireland. CHANGES AT LONDON HEATROW AIRPORT Photo: Emilia Fonseca (Trainer at LHR) 2014 is a year of major changes taking place at Heathrow Airport, with airline mergers and a new terminal opening. ICTS plays a key role in these changes. At the beginning of April, part of Delta Airlines’ operation moved to T3 zone A, next to Photo, front row L-R: Elma Tait, Annie Jackson, Jennifer Dryburgh, Virgin Atlantic. This follows Delta buying a 49% stake in Virgin Atlantic, and the two ICTS at Heathrow is Moira McGinn, Megan Hunter, companies announced a code sharing agreement on more than 100 routes. Delta is pleased to announce that Cherie Reilly, Shona Beggs. operating 11 flights daily (6 flights still depart from T4); this figure will rise to 12 flights by summer 2014. The change has meant that ICTS has had to relocate part of the move to T3 has Back row L-R: Robert Moore, Alex its operation to T3. In the weeks prior to the move a series of staff familiarization taken place smoothly McLaughlin, Brian Young, David Jenkins, George Irwin, Michael tours took place to ensure everyone knew where they had to be on the first day of with no disruption to the Eldridge, Alan Chard, Peter Traynor the move. rest of the operation and Delta has expressed its The new T2, The Queen’s Terminal, opens on 4 June 2014. Partner airlines will move satisfaction with the way closer together to improve flight connections and there will be more natural light ICTS has handled this and space. The first airline to move to T2 is United Airlines (operations moving from T1 & T4); ICTS is the security provider for United and therefore will be the first to challenge. set foot in the new terminal. This move is followed by Air Canada on 18 June and then one by one the rest of Star Alliance partner airlines will follow suit. US Airways has merged with American Airlines and will be moving to Terminal 3 on 24 June 2014.

Original article written by Sarina Reuben, Training Manager at LHR, ICTS UK. Page 12 V OL UME 29 Page 13

QUALITY AND TRAINING

Original article written by Sarina Reuben, Training Manager at LHR, ICTS UK. Page 14 V OL UME 29 Page 15 SCOTLAND 2014 2014 is shaping up to be an exciting and busy year for Scotland! A whole host of sporting, social and political events will bring many visitors flocking here. Many of the events are in the central belt close to both Glasgow and Edinburgh Airports and “All the ICTS staff in we look forward to welcoming many visitors to Scotland all through the summer and beyond. Glasgow and Edin- burgh and all the Homecoming 2014 is well and truly here. This is a whole range of events designed to welcome back all those with Scottish roots to rediscover the old country. There is people of Scotland something for all ages from whisky tasting, to ceilidhs and children's theatre. are looking forward Sports fans are spoiled for choice too. Glasgow will be home to the XX to meeting so many Commonwealth Games (23 July - 3 August 2014). Glasgow has been busy preparing visitors to Scotland. for the arrival of athletes and visitors and it looks like it will be a show not to be Our aim is to be am- forgotten. The Ryder Cup also arrives in Gleneagles. Golf aficionados will be making Photo: 29 April 2014, in their way to Perthshire to see some of the best golfers on the world tour battle it bassadors for the celebration of the ‘Three Keys Challenge’ award, ICTS enjoyed out. rest of Scotland and some refreshments at the United Airlines gate. Scotland is a land proud of all her heroes. This year is the 100th anniversary of start ensure everyone’s of the First World War. Immediately after the Commonwealth games, George trip runs smoothly” Square will become more sombre as we remember the fallen who gave their lives said Steven Mur- AVIATION for us all. George Square will be at the centre of all the memorials that will take place all over the UK. doch, ICTS Hold Bag- UNITED AIRLINES AWARDS BIRMINGHAM AIRPORT “I am delighted to gage Screening Su- ITS ‘THREE KEYS CHALLENGE’ AWARD - The Scottish independence referendum also takes place on 18 September 2014. pervisor, Glasgow advise BHX achieved Original article written by Steven Murdoch, ICTS Hold Baggage Screening Supervisor, Glasgow Airport. CONGRATULATIONS TEAM ICTS. the” Three Keys Chal- Airport. lenge” award for SCOTLAND RECRUITING 50 NEW STAFF MEMBERS At the start of 2014 United Airlines launched a competition, “Three Keys Challenge” – for all stations within their network, HUBS through to domestic United Express March 2014, an out- In anticipation of our busy summer at both Glasgow and Edinburgh, we have been operations. working behind the scenes to recruit and train over 50 new employees for the standing station summer season (April—October). This is quite a challenge as staff need to attend a Stations were grouped into “Tiers” based on the number of departures per day; achievement, and we DfT Level 1 course, an Interviewers course and then on-the-job training. Birmingham Airport was in Tier 3B (small International station). certainly would not Edinburgh Airport has a flurry of activity this year. The introduction of CPM5 will be The challenge within Tier 3B was not only to meet certain goals, but also to in place by the middle of May and United Airlines will increase its flights to three per significantly undercut the station’s goal more than that of any other station within have made goal with- the Tier. Achievement in these key matrices, results in a well-rounded operation, day. US Airways will also operate a direct flight from Edinburgh to Philadelphia this and in addition consistently improves the company’s financial position by reducing out the support and year (May – October). Edinburgh also welcomes back Air Rouge and looks forward cost and driving revenue. Key matrices include: Departure to 00 (getting the aircraft to a new route to Doha, which will be operated by Qatar Airlines. Our Hold Baggage out on time without incurring delays beyond our operational control at a local dedication from your Screening (HBS) staff will have a busy summer processing all of the baggage for station level), Managed Baggage Ratio and Customer Satisfaction/Airport teams who cover our these flights, and with the Ryder Cup at Gleneagles, many top golfers with their Operations. private jets will be using Signature Aviation. ICTS staff provide security for Signature operation on a daily Aviation, so they too will have an active part to play.

basis” wrote Jo Cross, Over at Glasgow Airport it will be business as usual serving United Airlines, US General Manager, Airways, Emirates and Air Transat. This year will see our cruise ships sailing from Greenock increase to almost 40 vessels. Like Edinburgh, the Glasgow HBS staff will Manchester and Bir- be kept busy with the high volumes of baggage that will need to be x-rayed. We also mingham, United Air- have the new UKBA contract that is situated in Govan; this is 7 days a week with a dedicated team of 12. lines, to Phil With all this activity going on, we will again rely on our committed workforce to be Linford, Regional adaptable as always and perform to the highest standards. It’s the staff, from the Manager, ICTS UK. ground floor, to the Supervisors and the Management, who make it all work and we are all proud of being part of a unique company that is ICTS. Original article written by Louise Cameron, ICTS Operations Manager, Edinburgh Airport.

Photo L: Team ICTS at Edinburgh Airport, following a morning Photo above & R: Team ICTS briefing. working for United Airlines at Birmingham Airport. Page 14 V OL UME 29 Page 15 SCOTLAND 2014 2014 is shaping up to be an exciting and busy year for Scotland! A whole host of sporting, social and political events will bring many visitors flocking here. Many of the events are in the central belt close to both Glasgow and Edinburgh Airports and “All the ICTS staff in we look forward to welcoming many visitors to Scotland all through the summer and beyond. Glasgow and Edin- burgh and all the Homecoming 2014 is well and truly here. This is a whole range of events designed to welcome back all those with Scottish roots to rediscover the old country. There is people of Scotland something for all ages from whisky tasting, to ceilidhs and children's theatre. are looking forward Sports fans are spoiled for choice too. Glasgow will be home to the XX to meeting so many Commonwealth Games (23 July - 3 August 2014). Glasgow has been busy preparing visitors to Scotland. for the arrival of athletes and visitors and it looks like it will be a show not to be Our aim is to be am- forgotten. The Ryder Cup also arrives in Gleneagles. Golf aficionados will be making Photo: 29 April 2014, in their way to Perthshire to see some of the best golfers on the world tour battle it bassadors for the celebration of the ‘Three Keys Challenge’ award, ICTS enjoyed out. rest of Scotland and some refreshments at the United Airlines gate. Scotland is a land proud of all her heroes. This year is the 100th anniversary of start ensure everyone’s of the First World War. Immediately after the Commonwealth games, George trip runs smoothly” Square will become more sombre as we remember the fallen who gave their lives said Steven Mur- AVIATION for us all. George Square will be at the centre of all the memorials that will take place all over the UK. doch, ICTS Hold Bag- UNITED AIRLINES AWARDS BIRMINGHAM AIRPORT “I am delighted to gage Screening Su- ITS ‘THREE KEYS CHALLENGE’ AWARD - The Scottish independence referendum also takes place on 18 September 2014. pervisor, Glasgow advise BHX achieved Original article written by Steven Murdoch, ICTS Hold Baggage Screening Supervisor, Glasgow Airport. CONGRATULATIONS TEAM ICTS. the” Three Keys Chal- Airport. lenge” award for SCOTLAND RECRUITING 50 NEW STAFF MEMBERS At the start of 2014 United Airlines launched a competition, “Three Keys Challenge” – for all stations within their network, HUBS through to domestic United Express March 2014, an out- In anticipation of our busy summer at both Glasgow and Edinburgh, we have been operations. working behind the scenes to recruit and train over 50 new employees for the standing station summer season (April—October). This is quite a challenge as staff need to attend a Stations were grouped into “Tiers” based on the number of departures per day; achievement, and we DfT Level 1 course, an Interviewers course and then on-the-job training. Birmingham Airport was in Tier 3B (small International station). certainly would not Edinburgh Airport has a flurry of activity this year. The introduction of CPM5 will be The challenge within Tier 3B was not only to meet certain goals, but also to in place by the middle of May and United Airlines will increase its flights to three per significantly undercut the station’s goal more than that of any other station within have made goal with- the Tier. Achievement in these key matrices, results in a well-rounded operation, day. US Airways will also operate a direct flight from Edinburgh to Philadelphia this and in addition consistently improves the company’s financial position by reducing out the support and year (May – October). Edinburgh also welcomes back Air Rouge and looks forward cost and driving revenue. Key matrices include: Departure to 00 (getting the aircraft to a new route to Doha, which will be operated by Qatar Airlines. Our Hold Baggage out on time without incurring delays beyond our operational control at a local dedication from your Screening (HBS) staff will have a busy summer processing all of the baggage for station level), Managed Baggage Ratio and Customer Satisfaction/Airport teams who cover our these flights, and with the Ryder Cup at Gleneagles, many top golfers with their Operations. private jets will be using Signature Aviation. ICTS staff provide security for Signature operation on a daily Aviation, so they too will have an active part to play. basis” wrote Jo Cross, Over at Glasgow Airport it will be business as usual serving United Airlines, US General Manager, Airways, Emirates and Air Transat. This year will see our cruise ships sailing from Greenock increase to almost 40 vessels. Like Edinburgh, the Glasgow HBS staff will Manchester and Bir- be kept busy with the high volumes of baggage that will need to be x-rayed. We also mingham, United Air- have the new UKBA contract that is situated in Govan; this is 7 days a week with a dedicated team of 12. lines, to Phil With all this activity going on, we will again rely on our committed workforce to be Linford, Regional adaptable as always and perform to the highest standards. It’s the staff, from the Manager, ICTS UK. ground floor, to the Supervisors and the Management, who make it all work and we are all proud of being part of a unique company that is ICTS. Original article written by Louise Cameron, ICTS Operations Manager, Edinburgh Airport.

Photo L: Team ICTS at Edinburgh Airport, following a morning Photo above & R: Team ICTS briefing. working for United Airlines at Birmingham Airport. Page 16 V OL UME 29 Page 17

Photo above L-R: Ahcene Benakli, Dumitru Marocico, Paul Boyle, Oleg Penev, Mustapha Berrehail, Norbert Adorjan, Susan Dutt (Luxury Goods Contracts Manager and General Security’s Deputy Service Delivery Manager, ICTS UK), Sahin Nurdogan, Marco Gionfola, Abdeladel Benmehdia, Pastor Eduard Ernest. GENERAL SECURITY Photo above L-R: Bill McLaughlin AWARDED THE NATIONAL CONTRACT FOR THE (Aviation Supervisor, Glasgow Airport) and Eddie Frame DELIVERY OF SECURITY SERVICES TO LOUIS VUITTON (Supervisor, Home Office). After months of hard work ICTS is delighted and proud to have been awarded the DEPARTMENTS WORKING TOGETHER, three year national contract for the delivery of security services to the global luxury goods brand, Louis Vuitton. HOME OFFICE CONTRACT The contract successfully started on 7 April 2014, and saw the expansion of ICTS’ services to the retail stores in Edinburgh, Leeds, Manchester, Birmingham and five ICTS is soon approaching the one year anniversary of the start of the security new sites in London (Harrods, Selfridges, City, Sloane Street and Westfields London services contract with the Home Office. This last year has given many of our staff Shopping Centre). both from Aviation and General Security, the chance to train and work together across both contracts. This has created a more united work force and has allowed ICTS has been working for Louis Vuitton for the last three and a half years, providing staff to broaden their work experience and skills. security services to their flagship store in London’s New Bond Street. The contract has also included the securing of photo-shoots and private events etc. BARCLAYS ANNUAL GENERAL MEETING “We have welcomed fifteen new security officers to ICTS. All staff took part in the 0n 23 - 24 April 2014 ICTS staff members from all departments came together to Induction Training sessions at Head Office on 26 March 2014 and courses in First provide security services to Barclays AGM, which was held in the Royal Festival Hall Aid and Loss Prevention are scheduled over the next few weeks. I take this in London. opportunity to thank our new and existing staff for their hard work and team spirit shown with the start of this new contract” said Susan Dutt, Luxury Goods Contracts Canine Security Services provided two dog handlers and 4 explosive search dogs, Manager and General Security’s Deputy Service Delivery Manager, ICTS UK. who worked in shifts to secure the entire internal area of the venue, including meeting rooms, loading bay, garages and auditorium. The team secured the area Written by Susan Dutt, Luxury Goods Contracts Manager and General Security’s Deputy Service Delivery prior to, and for the duration of, the event. Manager, ICTS UK. Aviation supplied a squad of sixteen x-ray machine operators and search officers from London Heathrow Airport. Bag and body searches were performed at the main doors, and the aviation teams were supported by the Canine squad.

General Security provided twenty-three security officers, providing manned ICTS DRUG SEARCH DOGS PROVIDE guarding services at a number of positions around the building. DEMONSTRATION AT EALING HAMMERSMITH AND The two day event was a great success and saw the involvement of fifty-seven ICTS staff. We are delighted with the following statement sent by Dick Highmore, WEST LONDON COLLEGE Regional Security Director for Europe and Middle East, Barclays, to Jerry Young ICTS Client Relationship Manager: 17 March 2014 ICTS Canine Security Services Manager Jed Marshall and Drug Dog Handler Michelle Saddiq attended the campus with drug detection dog Marley. The “Well another successful AGM is over, and from a security perspective we were able visit was an opportunity for the College to see the drug detection dog and its to demonstrate and provide a secure and safe environment to all concerned. handler at work. ICTS provides manned guarding security services to the College. Without question, a critical element of our security posture was the service provided by ICTS; the integrated and holistic capability of ICTS was key. The seamless end-to-end delivery was a credit to the ICTS organisation. The high standards, the hard work and sheer professional execution by you and your Team was noteworthy and we sincerely thank you. Clearly the whole ICTS Team played their part - regardless of role - and deserve recognition. Therefore, we would be most grateful if you would ask Gary, Mal, Phil and Jed to pass on our sincere appreciation to everyone involved. Well done!” Page 16 V OL UME 29 Page 17

Photo: SmartQ gates installed at Cardiff Airport by ICTS Europe Systems. ELECTRONIC SECURITY SYSTEMS Photo: Jason Kirby (ICTS Dog Handler) at work with search dog Bracken at Canary Wharf in SMARTQ INSTALLED AT CARDIFF AIRPORT London. ICTS Europe Systems, ICTS’ technological arm, have completed the first part of the works at Cardiff Airport. At the time of going to press, the SmartQ gates were fully CANINE SECURITY SERVICES operational and working as expected. The sensors were part installed with the final SEARCHING CROSS RAIL ENTRANCE AT CANARY link between the sensors and the SmartQ gates scheduled for mid-May 2014. The SmartQ product, designed by ICTS Europe Systems, is a passenger flow WHARF, LONDON management system. Upon arrival at the central search zone, passengers scan their boarding pass at the SmartQ kiosks which automatically record date, time, pass Jason Kirby, ICTS dog handler, and explosive search dog, Bracken, were tasked with validity, destination, departure time, etc. and then allocate the most appropriate searching the Cross Rail entrance at Canary Wharf in London. This was carried out security lane for each passenger. The allocation of security lanes according to on behalf of Canary Wharf Management. predefined criteria, such as time remaining until departure, premium passengers, or Photos: SmartQ gates installed at destination, offers an efficient and customer-oriented queue management Cardiff Airport by ICTS Europe mechanism. Systems. ICTS DRUG SEARCH DOGS JOIN POLICE IN DRIVE TO KEEP DRUGS OUT OF SCHOOLS http://www.itv.com/ news/anglia/update/ ICTS’ Canine Security Services were recently featured on ITV news: our very own 2014-03-27/police- drug search dogs were sent to a Wellingborough School in partnership with the Northamptonshire police. This project was part of a crackdown aimed at keeping dog-sent-to-school- drugs out of schools in the local area. INNOVATION to-sniff-out-drugs/ ICTS Canine Services work closely with schools and police authorities across the UK At ICTS we take pride in our innovation skills and we would like to invite you to Your view is providing drug and explosive search detection and security patrol dogs. share your ideas and suggestions on how we can improve our services and processes etc. appreciated and we If you have any positive ideas about what we can improve please contact us at : look forward to CRUFTS 2014 Caroline Kisko, Ken- [email protected]. Any ideas taken forward may result in you being invited to receiving your be on the implementation team and those that result in savings for the company ICTS deployed a team of explosive search dogs to The National Exhibition Centre nel Club Secretary, may result in a commission being awarded. feedback! (NEC) in Birmingham, during the run up to, and duration of, Crufts 2014. The detection dogs and dedicated handlers were responsible for the daily screening of said: “ICTS are truly visitors, vehicles and baggage, thereby providing a safe environment for exhibitors and visitors. A total of 159,536 people visited the show over the course of the four professional and do a day event. fantastic job at “We have enjoyed being a part of Crufts again this year. It is an opportunity to Crufts, making the celebrate the extraordinary relationship we have with our canine companions and also gives ICTS an opportunity to demonstrate to the public the role of the explosive event run very search dogs and their handlers” said Jed Marshall, Head of Canine Security Services, smoothly.” ICTS UK. Page 18 V OL UME 29 Page 19

WORDS OF RECOGNITION Email from a passenger at Shannon Airport. Well done Good afternoon, Eoin Brouke , ICTS PRM Dept. at Just a brief note to say many thanks to the great staff on Special Assis- tance. So glad we used Shannon Airport!! Shannon Airport. My dad and I flew out on Wed 23rd April and back 30th April. It was our first time using Special Assistance. We arrived early and we were met by a staff member called Eoin. He was exceptionally helpful and reassured us all through the process to the departure gate. It made our holiday! It was just a pity that the staff at Alicante airport were not as well trained and attentive to people who require Special Assistance. Once again well done and many thanks. Jean Kearney Photo: 3rd from R - Nick Matson (ICTS Security Agent) one of the Email to Jed Marshall, Head of Canine Security Services, ICTS UK, following a work winners of Bristol Airport’s ‘Above experience with ICTS. and Beyond’ scheme. Well done team Hi Jed, Canine Security It's Sian Fisher, I had work experience with you a few weeks ago, and I Congratulations Nick Matson, ICTS Security Agent at Bristol Airport, whose good work has wanted to personally thank you for giving me such an amazing experience work- Services. been recognised by Bristol Airport’s ‘Above and Beyond’ scheme. The scheme has been Well done ing with you and the ICTS team, and for all your time helping and explaining all designed to encourage and motivate all staff, including business partners working at Bristol the processes you go through to train the dogs. What I learned that day has ex- Airport. Nick Matson panded my knowledge and has made me definitely want to plan my future ca- Email from Stephen Bisland, Airport Services Manager, Emirates, to Peter (Security Agent). reer in working and training with all working dogs, especially sniffer dogs! I hope Williamson, Regional Manager, ICTS UK. all goes well with your company and I will hope to see you another time. Kind Regards, Dear Peter Sian Fisher On behalf of all the team at Emirates, I would like to extend our thanks to ICTS in Well done Paul Ash making our ten year anniversary celebration such a success. An extract from St. Andrew’s Hospital news bulletin mentioning ICTS Canine (ICTS Dog Handler) Security Services. It was a wonderful day, particularly the arrival of the A380, which was a momentous Well done team and drug detection occasion for Glasgow Airport. ICTS at Glasgow dog, Marley. The organisation of this event obviously involved a huge number of people, and the Airport. part your team played was instrumental to the smooth execution of the event. I would be very grateful if you would convey my thanks to everyone who played their crucial part in making it the success that it was. Although everyone had to work very hard in the run up to such a major event, I think we all felt rather deflated after such an exciting day. Thank you again for all your support. Email to Jed Marshall, Head of Canine Security Services, ICTS UK, from Geoff Tarn, ICTS Trainer based at London Heathrow Airport. Kindest regards Stephen Hi Jed Please can you pass on my thanks to dog handler at Fulham on Satur- Email from Lisa French, Airport Duty Manager, Bristol Airport, to Sarah Croll, Station day. As a trainer from ICTS I was very impressed with the way both Manager at Bristol Airport, ICTS UK. the dog and handler conducted themselves in a very crowded and noisy Photo R: Paul Ash (ICTS Dog Well done team atmosphere. Handler) with Drug Detection Subject: LOURDES FLIGHT TODAY Dog, Marley. Beverley Summers Hi Sarah I was watching them mingling with the crowd and as a Newcastle sup- Please also pass on my general thanks to your team for their handling of the above flight today. (ICTS Senior Supervi- They were all brilliant with the groups on the flight, and as mentioned, in particular, Lee was brilliant. porter myself, I know how noisy and over the top we can be. He is a Please pass on my thanks to Bev and her team for all their support. They were very caring and sor) and Lee Martin credit to ICTS. accommodating with the groups. Well done Mark Goss Lisa (ICTS Supervisor). (ICTS Dog Hander) Email forwarded to Sue Dutt, Deputy Service Delivery Manager, ICTS UK, by Spencer A note from a passenger at Belfast International Airport. Adaway, Head Of Strategic Operations, Heathrow Express. The email was written by and explosive search Gavin Clare-Campbell, Terminal 2 Project Delivery Manager, Heathrow Express. dog, Dell. Hi Spencer, Just wanted to bring some positive feedback to your attention: Dominic Roberts from ICTS was rostered on back to back shifts at Terminal 4 during the period of Indus- trial Action. Well done He was deployed in Arrivals to help field enquiries and allow the MSA and CSR (on day 2) to maximise revenue opportunities. Well done team ICTS at Belfast Whilst Dominic was his usual amenable, supportive and helpful self, I was particularly impressed by his ability to remain calm whilst being consistently inundated by customers requiring onward travel information. Dominic Roberts, International Airport. Dominic was a pivotal part of the team on both days and his sterling performances allowed the core HEX- ICTS Trolley Assistant/ . contingency staff to fully concentrate on their specific duties. Please kindly extend my thanks to Dominic (via Sue) for a job well done. Customer Service. Many thanks and kind regards, Gavin. Page 20 V OL UME 29 Page 21

ICTS Europe has recently launched its new website, www.ictseurope.com. ICTS UK is a wholly owned and independent subsidiary of the ICTS Europe Group.

Photo: Shai Meirav, Interim Managing Director, ICTS UK & Ireland (far right) taking part in the panel discussion at the Future Travel Experience Europe conference in London. EVENTS FUTURE TRAVEL EXPERIENCE EUROPE TOOK PLACE IN LONDON, 3-5 MARCH 2014.

Delivered in partnership with London’s major airports; Heathrow, Gatwick, Stansted and City Airport, as well as British Airways and easyJet, the event featured a high- level conference programme designed to help airlines, airports, handlers, tour operators and other stakeholders make the best possible decisions regarding the evolution of passenger and baggage processing methods, terminal facilities and other offerings relating to improving the overall passenger experience.

Shai Meirav, Interim Managing Director of ICTS UK & Ireland and EVP ICTS Europe, shared his expertise by taking part in the panel discussion on 4 March addressing: STAFF BENEFITS ‘How do we improve and differentiate the passenger experience?’ Photo: The ICTS Europe Systems stand (ICTS’ technological subsidiary). Shai suggested that an improved passenger experience requires, in addition to new technology and better-thought out infrastructure, also a results-driven model for the procurement of central search services.

ICTS Europe’s technology subsidiary, ICTS Europe Systems, showcased some of their leading solutions, including: 1. SmartQ – a new approach to managing passenger flow at checkpoints 2. TravelDoc – a travel documents verification system designed to eliminate immigration fines 3. Eagle – a CBT platform offering a range of courses for the aviation security sector

ACI ASIA-PACIFIC WORLD ANNUAL ASSEMBLY, SEOUL, SOUTH KOREA.

At the time of going to press, ICTS Europe is taking part in ACI Asia-Pacific World Annual General Assembly in Seoul, South Korea from 26 to 28 May 2014.

The conference and exhibition offer a global meeting point for air transport chief executives and industry leaders. It is a valuable opportunity for those involved to present changes in the aviation sector and to suggest better ways of cooperation, which in turn aids the development of international air transport.

ICTS Europe is a member of Airports Council International (ACI) and it looks forward Sales Support Team to participating in this summit that promotes professional excellence in airport 0800 917 2208 operations and management. Page 22 V OL UME 29 Page 23 NEW WEBSITE FOR ICTS EUROPE

ICTS Europe has recently launched its new website, www.ictseurope.com. ICTS UK is a wholly owned and independent subsidiary of the ICTS Europe Group.

ACI ASIA-PACIFIC WORLD ANNUAL ASSEMBLY, SEOUL, SOUTH KOREA.

At the time of going to press, ICTS Europe is taking part in ACI Asia-Pacific World Annual General Assembly in Seoul, South Korea from 26 to 28 May 2014.

NOTICES

Congratulations Balvinder Kaeda (Operations Manager at Ealing, Hammersmith & West London College) and his wife, on the birth of their baby boy. Congratulations Kelly Reid and Marilyn Wheelton Congratulations (photo above L-R Eamon McManus respectively) on Congratulations (Operations undertaking Check- Louise Cameron ICTS UK is a wholly owned Controller at Belfast in Co-ordinator (Operations and independent subsidiary International (CIC) training. Manager at of the ICTS Europe Group. Airport), on the Good luck in your Glasgow and For news on ICTS Europe: birth of his baby new roles, from all Edinburgh airports) girl, Cali Renee. at Edinburgh who has www.ictseurope.com airport! successfully achieved her BSc Congratulations (Hons) degree in Angelina Loughran Farewell Psychology after 7 (Security Agent at Bastiaan Gagiano years studying! Belfast International (UK Finance Airport) on the birth Manager, HQ) will of her baby girl, be emigrating to Congratulations Join our mailing list for an born 1 April 2014 Brisbane, Australia Adrian Gray electronic version of this with his family in (Security Agent at and named Farah newsletter by sending an Rose Bennett. July 2014. Belfast International We wish them all Airport) who got email to: the best and thank married in Australia [email protected], Bastiaan for the on 10 January 2014! or view newsletter online at: service he provided. www.icts.co.uk. From all his colleagues and friends at ICTS!

Happy Birthday! All at Manchester Airport and ICTS wish Tony Nixon a wonderful 80th Birthday! Photo on the front cover L-R: David Jenkins and Shona Beggs, ICTS Security Agents at Edinburgh Airport, with the new CPM5 tablets used at check-in and boarding of new and existing United Airlines flights from Edinburgh Airport.

Disclaimer: This newsletter contains information only for internal use within the ICTS Europe Group. The publishers/editors of this newsletter make no warranty of any kind with respect to the subject matter included herein or the completeness or accuracy of material published herein and decline any liability whatsoever resulting from reliance on or use of this information.