TRANSLATION OF THE ESTONIAN ORIGINAL GROUP ANNUAL REPORT 2019 TABLE OF CONTENTS 1 WorldReginfo - f77d5b70-799a-46bf-8460-5ac0d9ef2223 TRANSLATION OF THE ESTONIAN ORIGINAL AS Tallinna Sadam GROUP ANNUAL REPORT 2019 Commercial Registry no. 10137319 VAT registration no. EE100068489 Postal address Sadama 25 15051 Tallinn Estonia Registered office Sadama 25 15051 Tallinn Estonia Country of incorporation Republic of Estonia Phone +372 631 8555 E-mail
[email protected] Corporate website www.ts.ee Beginning of financial year 1 January End of financial year 31 December Legal form Limited company (AS) Auditor KPMG Baltics OÜ TABLE OF CONTENTS 2 WorldReginfo - f77d5b70-799a-46bf-8460-5ac0d9ef2223 TRANSLATION OF THE ESTONIAN ORIGINAL Contents 1 TALLINNA SADAM AT A GLANCE 5 1.1 Business model 6 1.2 Key performance indicators for 2019 8 1.3 Significant events in 2019 9 1.4 Letter from the chairman of the supervisory board 11 1.5 Letter from the Chief Executive 12 1.6 Vision, mission, values 13 1.7 Strategy 14 1.8 Tallinna Sadam’s stakeholder groups 15 2 SERVICE RESPONSIBILITY 16 2.1 Safety and security 17 2.2 Quality management and risks 18 2.3 Customers and suppliers 19 3 ENVIRONMENT 20 3.1 Clean air 21 3.2 A clean Baltic Sea 23 3.3 Energy efficiency and sustainable use of natural resources 24 4 PEOPLE AND OCCUPATIONAL SAFETY 26 5 GIVING BACK TO SOCIETY 29 5.1 Participation in organisations 30 5.2 Sustainable development cooperation 31 6 BUSINESS REVIEW 32 6.1 Key performance indicators 33 6.2 Economic environment 34 6.3 Overview of the market: passengers