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Contents MOS CSR Report Contents MOS CSR Report 1 About An-Shin’s CSR Report 3 4 Sustainable Governance 23 5.4 Sustainable Procurement 60 6.4 Cooperative Education 88 & Local Touch Management Programme for Youth 1.1 About An-Shin’s CSR Report 3 4.1 Sustainable Governance 26 5.5 Legal Compliances 64 6.5 Listen to Partners 90 1.2 About the Report 3 Personnel Training 4.2 Signature Product 5.6 Store Sanitary Checks 6.6 92 36 66 Management 1.3 Report Boundary and Scope 3 4.3 Product Development and 37 5.7 Climate Change and 67 6.7 MOS Burger Academy 100 1.4 Reporting Guidelines 3 Innovation Energy Mangement 6.8 Occupational Safety and 102 4.4 Customer Feedback & 1.5 Contact 40 Investment in Environmental 69 Health Management 3 Analysis 5.8 Protection and Energy Savings 6.9 Occupational Health & Safety 102 4.5 Customer Satisfaction Survey 41 5.9 Environmental Legal 69 checks Compliances 2 Our Commitments 4 4.6 Exemplary Service 42 6.10 Uplift Influence to the 110 5.10 Energy and Greenhouse Gas 70 Communities 2.1 A message from our Chairman 4 4.7 Innovative Ordering 43 Management 6.11 Influence on Society 112 4.8 Internal HDCS Audit 44 5.11 Paper Consumption 70 Special An-Shin Smart Workplace 114 Management Report 3 An-Shin’s Operation 5 4.9 Covert Customer Evaluation 45 5.12 Water Resources 70 3.1 Company Profile 5 4.10 Protection of Personal 46 Management Information 7 Appendix 117 3.2 Major Achievements 5 5.13 Waste Treatment 71 4.11 Information Security 47 Management 7.1 Limited Assurance Report by 117 3.3 Variable Store Types 6 5.14 Waste Reduction at the Source 71 Independent Accountants Special Environment Friendly and 3.4 Sustainable Organization 7 Report 49 Special UN Sustainable Development 118 New Diet First Fast Food Chain Store 75 7.2 Report with Smart Plant Factory Goals (SDGs) 3.5 Sustainable Business Model 8 Special Meal Delivery Robot Report 50 Special GHP Excellence Recognition 76 7.3 GRI Standards Index 119 3.6 Sustainable Strategy 10 Report 7.4 Rules Governing the Prepara- 123 3.7 Performance Highlights 11 5 Food Safety Responsibility 51 tion and Filing of Corporate and Environmental Social Responsibility Reports Contribute to Society & 3.8 Industry Overview 13 Sustainability 6 77 by Listed Companies Prosper Together (hereinafter referred to as 3.9 Market Analysis & Tactics 14 5.1 Food Safety Task Force and 54 the“Rules”) Article 4, Para- New Practices 6.1 Happy Workplace & 81 3.10 Integrity Management & Recusal 15 Employee Care graph 1 Emphasized Disclo- of Conflicts of Interest 5.2 The First and The Only Food 55 sures and Summary of Chain Store with TAF&TFDA 6.2 Employee Diversity 81 Subject Information Assured 3.11 Stakeholders Communication 16 Dully-certified Laboratory 6.3 Management Trainee 87 3.12 Materiality Analysis 18 5.3 Supplier Evaluation System 58 Program 2 MOS CSR Report 1 About An-Shin’s CSR Report 1 About An-Shin’s CSR Report 1.1 About the Report GRI GRI 102-1 GRI 102-5 1.3 Reporting Guidelines GRI 102-46 GRI 102-54 GRI 102-56 To elaborate on the Corporate Social Responsibility (CSR) progress of An-Shin The report states the sustainability progress from economic, environmental and social aspects. The Food Services Co., Ltd. (hereinafter referred to as our company, An-Shin Food, report also re-identifies stakeholders and major concerns, assesses materiality, and responds to the An-Shin, MOS Burger or us) to all stakeholders and evaluate the performance of 17 United Nations Sustainable Development Goals (SDGs), emphasizing the disclosure of manage- major concerns, we have published the annual CSR report. The CSR Report and ment approaches. The report follows “Taiwan Stock Exchange Corporation Rules Governing the the CSR website are two of the many ways we communicate with our stakehold- Preparation and Filing of Corporate Social Responsibility Reports by TWSE Listed Companies,” and ers, aiming to be accountable, transparent and objective. The goal of pursuing complies with the core option in the GRI Standards published by the Global Reporting Initiative sustainability with integrity makes An-Shin the practitioner of CSR and leader in (GRI). This report was also verified by PricewaterhouseCoopers (PwC) Taiwan to assure selected the food services industry. information, and issue a limited assurance report in accordance with the Statement of Assurance Standard No.1 "Assurance Engagements other than Audits or Reviews of Historical Financial 1.2 Report Boundary and Scope GRI Information" in the Republic of China for transparency. The Limited Assurance Report of Indepen- dent Accountants and Summary of Information Assured can be found at the end of the report. GRI 102-10 GRI 102-46 GRI 102-50 GRI 102-51 GRI 102-52 1.4 Information and Data The report encompasses An-Shin’s progress in 2019 (January 1, 2019- Decem- ber 31, 2019), including industry outlook and business initiatives. The boundary The data in this report were collected and verified by all departments before submitting for compiling of this report addresses An-Shin Food Services Co., Ltd. with a focus in Taiwan. and further review. The information includes operation statistics, training records, topical discus- There are no substantial changes in our scale, organization structure, and sions, and also refers to department interviews. The methods for collecting, measuring and calculat- ownership during the reporting period. ing the data and indicators are in compliance with local regulations. If there are no specific regula- tions, the international standards shall apply. If no international standards are applicable, then the industry standards or practices shall be adopted. 1.5 Contact GRI 102-3 GRI 102-53 Last issue date: August 2019 An-Shin Food Services Co.,Ltd. Latest issue date: June 2020 Address 8F., No.156-1, Songjiang Rd., Zhongshan Dist., Taipei City 104, Taiwan (R.O.C.) Tel +886-2-2567-5001 Contact Corporate Sustainability Task Force An-Shin’s CSR Website Website http://www.mos.com.tw/ Email csr@mos.com.tw English Editors Monica Lee, Justin Chen 2014 2015 2016 2017 2018 CSR Report CSR Report CSR Report CSR Report CSR Report MOS CSR Report 933 2 Our Commitments 2 Our Commitments 2.1 A Message from Our Chairman GRI 102-14 GRI 102-26 Food Safety & Customer Centricity An-Shin(MOS Burger) is the first Japanese-Style Fast Food Chain Store in Taiwan. It Sustainable Business & Earth Right features delicious specialty rice burgers and has served Taiwan for more than 29 years. An-Shin is not only dedicated to providing a friendly and low-carbon dining environment MOS Burger is dedicated to food safety, exceptional service and high quality. As our but also to promote the spirit of our logo: “Mountain, Ocean, Sun.” Besides encouraging mission statement, “Contribution to Humanity, Contribution to Society” states everything employees to love the environment, we also invite customers to be environmentally we do at An-Shin reflects our commitment in taking precise procedures to fulfill and conscious. Our dedication to the earth was supported through the signing of the MOU as surpass our customer expectations. Adhering to the business philosophy of our mission we cooperated with the Construction and Planning Agency of the Ministry of the Interior statement, An-Shin Food is committed to food safety with integrity, solid procedures, (CPAMI) since 2018. To further support this partnership, information about activities in strict audit and responsible management procedures. National Parks are broadcasted through our own FB pages, websites, display-related Local Ingredients & Healthy and Delicious Eats brochures in our stores and blended into our interior design. These initiatives aim to recognize the intrinsic value of our beautiful earth and promote ecocentric conscious- we are consistently focusing on new initiatives and launching product offerings. To ness. We continually strengthened environmental education in 2019 and sponsored the ensure the health of our customers, An-Shin executes a “3-in-1 Green Purchasing issuance of the "Taiwan National Park Travel Passport" with CPAMI to promote national Policy” which integrates food traceability, local sourcing, and contract farming into our parks and environmental protection. supply chain. Each spring we plan “Lohas Morning Markets” to sell handpicked crops from “Origin Travel,” allowing customers to enjoy the same fresh materials used in all People Industry & Employee Care MOS Burger stores. An-Shin has long been partnered with local farmers to provide customers with many ingredients across Taiwan through our store channels. In 2019 Employees are the building blocks of enterprises, so we implemented a “Smart Healthy An-Shin also worked with the National Development Council of the Executive Yuan to City Project,” with the help of the Health Promotion Administration, Ministry of Health promote the "Regional Revitalization" project. and Welfare (MOHW), to build a comfortable and friendly workplace since 2017. In 2018 "Smart Mobile Office" used smart technology to provide more health promotion ser- Food safety is our top priority, reflected in our internationally certified food safety control vices such as exercise and diet information. In the future we aim to be the most pro- system as well as our TAF and TFDA certified inspection center. We check our products spective and sustainable company in the restaurant industry where each MOS Burger in every step of our supply chain, not only providing quality and delicious meals but also store is the subcenter for sustainable development built upon our relationships with ensuring food safety and green purchasing. nature, friends, and family. We embrace corporate social responsibility with business Intelligent Innovation & Technology Experience strategy, uphold customer-centric value, and offer customers “Really As eating habits are constantly changing, new food delivery systems and technology are Safe, Truly Delicious” products.
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