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Our Commitments to You and to Future Generations Annual Report - Our Commitments and 2020 to Future Generations Toannual You Content

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Our Commitments to You and to Future Generations Annual Report - Our Commitments and 2020 to Future Generations Toannual You Content ANNUAL REPORT 2020 OUR COMMITMENTS TO YOU AND TO FUTURE GENERATIONS ANNUAL REPORT - OUR COMMITMENTS 2020 AND TO FUTURE GENERATIONS TOANNUAL YOU CONTENT Letter from the Chairman and CEO ................................................................................................................05 About Puratos ...............................................................................................................................................06 Map of activities ...................................................................................................................................06 Our Vision .............................................................................................................................................06 Our Mision .............................................................................................................................................06 Our Values.............................................................................................................................................06 Puratos in a nutshell ...........................................................................................................................07 Key financial and CSR figures in 2020 ............................................................................................08 Puratos’ Sustainability approach ...............................................................................................................09 Our sustainability strategy .................................................................................................................09 Sustainability in our organisation .....................................................................................................11 Puratos and the Sustainability Development Goals ......................................................................12 Healthy and Quality products ............................................................................................................................15 Health & Well-Being ...................................................................................................................................16 Food Safety & Quality ..................................................................................................................................19 Leader in innovation ....................................................................................................................................23 Responsible Sourcing ..........................................................................................................................................27 Our commitment to ethical trade practices ............................................................................................29 Our commitment to sustainable palm oil ................................................................................................31 Our commitment to sustainable cocoa ....................................................................................................32 Our commitment to a sustainable fruit supply .......................................................................................35 Our commitment to animal welfare .........................................................................................................36 Environment ........................................................................................................................................................37 Carbon neutral and water balanced ..........................................................................................................38 Packaging ......................................................................................................................................................43 Food waste .....................................................................................................................................................44 Heritage ................................................................................................................................................................45 Bread ..............................................................................................................................................................47 Belgian chocolate .........................................................................................................................................49 03 PURATOS GROUP NV OUR COMMITMENTS TO YOU AND TO FUTURE GENERATIONS 2020 People ................................................................................................................................................................51 Puratos Magic ...............................................................................................................................................53 What does Puratos Magic mean to our employees? ..............................................................................54 Learning and Development ........................................................................................................................57 Career development .....................................................................................................................................59 Safety and Health .........................................................................................................................................61 Diversity .........................................................................................................................................................66 Rewarding employees fairly ........................................................................................................................66 Employees’ Voice ..........................................................................................................................................66 Communities .......................................................................................................................................................67 Puratos Bakery Schools ...............................................................................................................................69 The Next Generation Cacao Foundation ..................................................................................................70 Chunca plantation in Mexico and the dynamics of local life ................................................................71 Good Governance .................................................................................................................................................73 Puratos’ Governance Structure ..................................................................................................................74 Corporate Governance Policy .....................................................................................................................77 Business ethics and code of conduct ........................................................................................................77 Human rights ................................................................................................................................................77 Whistleblowing and complaints .................................................................................................................78 Appendix ................................................................................................................................................................79 About this report...........................................................................................................................................80 Materiality assessment ................................................................................................................................81 Stakeholder engagement .............................................................................................................................84 Environmental Data Summary ..................................................................................................................85 Assurance statement ...................................................................................................................................95 SDG Index ......................................................................................................................................................99 GRI Content Index ...................................................................................................................................... 102 Key Performance Indicators ..................................................................................................................... 106 04 GRI 102-14 LETTER FROM THE CHAIRMAN AND CEO 2020 will forever remain the year of the Covid-19 pandemic and the impact it had on our economy and our social landscape. It was a year of unpredictability and anxiety about the future, but it also made us realize what we take for granted and it gave us the opportunity to rethink ways of working together, adapting concepts and finding new ways of social interaction. Although continuing to deliver financial results and being able to support our customers and stimulating the economy, our commitments to you and the next generation remained high on our agenda. During this difficult year we always kept an eye on the well-being of those who work with us and for us, being it
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