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Three Days, Endless Opportunities Caesars Palace Three Days, Endless Opportunities Caesars Palace Las Vegas, Nevada | Sept 8–11, 2019 • Connect with top financial executives from North America, Latin America and Canada. • Hear from fintech thought leaders on relevant topics from AI to APIs, Open Banking and so much more. • Get insider access to Diebold Nixdorf experts in security, software, services and systems. DN Intersect 2019 2 Sunday, September 8 12:00 p.m. - 5:00 p.m. Onsite Registration 9:15 a.m. - 11:30 a.m. Built to Connect. Built for More. Palace Ballroom Registration Desk Palace Ballroom 7:00 p.m. - 9:00 p.m. Sunday Night Welcome Reception • DN Series Part Two: Built for More. Vista Cocktail Lounge at Caesars Palace Globally, cash use is growing—and that growth is expected to continue through 2022. As consumers Thomas Schulze weave between physical and digital currency and Monday, September 9 Vice President Systems, Americas transactions, the ATM should be a critical component Diebold Nixdorf of your digital strategy. DN Series delivers a more 8:00 a.m. - 9:00 a.m. Breakfast and Exhibitor Showcase personalized, integrated, available, efficient, future- Palace Ballroom ready and secure solution that not only complements your branch and your brand, but serves AS the branch. 9:00 a.m. - 9:15 a.m. Welcome In this session we’ll explore all the ways DN Series Palace Ballroom offers MORE, and hear from our testing-lab partners, 9:15 a.m. - 11:30 a.m. Built to Connect. Built for More. Banregio. Palace Ballroom • DN Series Part Three: Connected Services for a • DN Series Part One: The Time is NOW! Connected World We’ve all witnessed the rapid evolution of consumer With more than 20 billion connected devices globally, behavior over the past decade as smartphones have connectivity is the norm. IoT technology is enabling taken hold and omnichannel integration has moved Gerrard Schmid Chase Andrews President & Chief transformative new approaches to service, as complex from a “nice to have” to a “need to have.” DN Series Vice President Executive Officer systems can now be designed with “talking” or was designed to be more future-ready; we rethought Americas Service Diebold Nixdorf “smart” IoT devices built right in. DN Series offers the ATM from the ground up to create a solution that Service Excellence & Analytics more integrated, connected services support that connects your bank’s ecosystem of physical and Diebold Nixdorf enables real-time sensor-based data transmission, digital touchpoints. dramatically reducing out-of-service rates and ensuring more availability. Learn more about how Octavio Marquez this new technology is driving increased uptime and Senior Vice President & Managing Director, Americas making the ATM channel more agile and efficient. Diebold Nixdorf DN Intersect 2019 3 Monday, September 9 (continued) 9:15 a.m. - 11:30 a.m. Built to Connect. Built for More. (Continued) 1:00 p.m. - 2:00 p.m. Breakout Sessions (Continued) Palace Ballroom • Rethink the Teller Function: Counter, Assisted, • DN Series Part Four: The Last Mile of Automation Video and More DN analysis has found that small- and medium- Emperors I business (SMB) transactions can account for up to It’s no secret that today’s branch can’t survive Simon Powley 70% of all branch-based cash deposits. What is your Simon Powley in tomorrow’s ecosystem. Learn how financial Global Banking Advisor financial institution doing to enable the last mile of Global Banking Advisor Banking Channel institutions including Cyprus CU are rethinking automation for this important business segment? Banking Channel Transformation Transformation the teller function to meet consumers’ changing We’ll explore how DN Series’ modern capabilities can Diebold Nixdorf Diebold Nixdorf behavior and offer more personalized experiences, augment your retail distribution model and offer SMB with insights and experiences from banks that have clientele unexpected new transaction sets that are more already begun the process of change. personalized, remove friction and deepen the relationship. 11:30 a.m. - 1:00 p.m. Lunch and Exhibitor Showcase Palace Ballroom Buddy Bennett Chief Operating Officer 1:00 p.m. - 2:00 p.m. Breakout Sessions Cyprus Credit Union • Connected Services Deep Dive • Evolving the Operational Model Emperors II Venice From jet engines to elevators to the car you drive, What would YOU do if you got to focus strictly on complex systems are now delivered with “talking” or your top strategic priorities all day long, because Chase Andrews Hormuzd (Homi) Karkaria Vice President your IT and operational challenges quit being so Vice President “smart” devices built right in. These smart devices and Software & Services Americas Service sensors are able to generate massive amounts of new challenging? Learn best practices for modern Solutioning Service Excellence banking, starting with how you can reallocate data. Learn how we incorporated connected services into Diebold Nixdorf & Analytics resources and leverage tools and partners to Diebold Nixdorf the DN Series to better understand individual device and overall system performance, predict issues before they focus on your core competency: banking. happen and drive improved field-service performance. 2:00 p.m. - 3:00 p.m. Breakout Sessions (Repeated) • Connected Services Deep Dive Venice Byron Mahoney Account Executive • Rethink the Teller Function: Counter, Assisted, IoT Sales Video and More Microsoft Emperors I • Evolving the Operational Model Emperors II 3:00 p.m. - 3:15 p.m. Afternoon Break Palace Ballroom Foyer DN Intersect 2019 4 Monday, September 9 (continued) 3:15 p.m. - 4:00 p.m. Culture Eats Prediction for Breakfast 5:15 p.m. - 5:30 p.m. Closing Announcements Palace Ballroom Palace Ballroom Before you can focus on the future, it’s worth exploring 5:30 p.m. - 7:30 p.m. Exhibitor Showcase Cocktail Reception whether your organization is even working in the Palace Ballroom present. Noted futurist Ben Hammersley asks the Ben Hammersley question, What year is it inside your company? Futurist, Technologist 4:00 p.m. - 5:15 p.m. Diamond Partner Panel Tuesday, September 10 Palace Ballroom In this interactive panel session, our marquee partners 8:00 a.m. - 9:00 a.m. Breakfast and Exhibitor Showcase will share the stage to discuss how their solutions and Palace Ballroom strategies align with financial industry trends and DN’s 9:00 a.m. - 9:15 a.m. Welcome roadmap: more integrated, with devices that enable Palace Ballroom better service delivery; more available, with optimized 9:15 a.m. - 9:45 a.m. Connected Commerce 2.0 service capabilities that enhance the customer Palace Ballroom experience; and more efficient, with tools that enable Panelists: you to achieve your customer-experience objectives. There may be more payment options available today, but that doesn’t mean any of the tried-and-true methods are disappearing. Consumers are seamlessly switching Devon Watson from channel to channel and brand to brand in the quest Chief Marketing Officer to make banking and shopping as easy as possible. Diebold Nixdorf We’ll discuss how the tides on the cashless craze are Vanessa Foden Ken Pedersen Bill Stutzman Strategic Planner Business Director of turning, leaving FIs with the challenge of succeeding in Retail Banking Development Director Strategic Initiatives a connected commerce environment that necessitates Hospitality & KICTeam Ventus a blend of physical and digital channels. Education Intel Steve Gilde Shai Stern Moderator: Director of Global Co-Chairman & CEO Scott Anderson Product Marketing CheckAlt Brand Evangelism Paragon Application Diebold Nixdorf Systems DN Intersect 2019 5 Tuesday, September 10 (continued) 9:45 a.m. - 10:30 a.m. Why Digital and Physical Integration is Critical 11:30 a.m. - 12:30 p.m. Lunch and Exhibitor Showcase to Driving Customer Loyalty Palace Ballroom Palace Ballroom 12:30 p.m. - 1:30 p.m. Breakout Sessions Banks’ digital strategies have gone too far. Firms • Fireside Chat with First TN Bank: Growth Strategies continue to invest heavily in digital touchpoints, and Operational Freedom Alyson Clarke pushing customers to self-serve and away from Palace Ballroom Principal Analyst Serving human touchpoints. But guess what? This is not what eBusiness & Channel FIs are spending time and resources managing the Strategy Professionals customers want. And your websites, mobile websites, Forrester and apps are not making your customers more loyal. day-to-day nuances of the self-service channel instead In fact it’s making them think all banks are the of cultivating relationships with consumers. Face-to- basically the same. face interactions are at a premium in today’s digital universe, so it’s critical to take advantage of these In this session you will hear from Forrester’s Alyson in-person moments when you have the opportunity. Clarke, Principal Analyst who will share with you how In this session, we will discuss the evolution from physical spaces like branches are important to driving on-premise solutions to managed services and “as customer loyalty for all customers, both young and a service” solution offerings, including the benefits, old. And if you want to create long-term sustainable challenges and future opportunities associated with differentiation and customer loyalty—the sort that each. You will hear firsthand from First Tennessee means you can charge more for your products—then Bank how they grew their business and are integrating digital and physical touchpoints is critical. Panelists: consolidating their self-service fleet management. 10:30 a.m. - 11:30 a.m. Facebook’s Latest Disruption: What is Libra, and How Will it Affect You? Palace Ballroom In what may be one of the most disruptive payments moves of 2019, Facebook announced the formation of Kelli Baker Jeremiah Stephenson Moderator: Electronic AVP ATM Projects & Heather Gibbins the Libra Association, a new global cryptocurrency Banking Manager Digital Strategy Vice President built on blockchain.
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