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Telenor Sustainability Report 2017 Statement from the Ceo

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Telenor Sustainability Report 2017 Statement from the Ceo Sustainability Report 2017 CONTENT STATEMENT FROM THE CEO 4 WHERE WE OPERATE 5 SUMMARY OF THE YEAR 6 SUSTAINABILITY AT TELENOR 7 Responsible Business Conduct 7 Strategic Focus on Reducing Inequalities 7 About the Report 8 RESPONSIBLE BUSINESS AT TELENOR 9 Corporate Governance 9 Reporting and Stakeholder Engagement 9 Ethics and Anti-Corruption 10 Labour Rights and Standards 13 Supply Chain Sustainability 14 Human Rights 17 Privacy 18 Cyber Security 19 Environment and Climate Change 21 Child Online Safety 23 Digital Access and Outreach 25 Innovating and Researching for Shared Value 26 Mobile Phones & Health 28 Service Reliability 29 HOW TELENOR IMPACT SOCIETIES 30 UN Sustainable Development Goals 30 Tax policy 30 Economic Contribution to Society 32 SUSTAINABILITY ANALYTICS / NON-FINANCIAL DATA 34 ASSURANCE STATEMENT 35 4 TELENOR SUSTAINABILITY REPORT 2017 STATEMENT FROM THE CEO STATEMENT FROM THE CEO CONNECTING YOU TO WHAT MATTERS MOST. EMPOWERING SOCIETIES. Connecting people, business and societies have been the core of our business for more than 160 years. We’re making sure that our customers are connected to what matters most in their everyday lives. To us, it’s more than good business. It’s empowering societies. Sustainability at Telenor is about how we do business. We are committed to all UN Sustainable Development Goals but with specific focus on goal #10 Reduced Inequalities. We want to help unlock the benefits of the digital revolution and demonstrate how more can be achieved with connectivity. We work to raise standards and delivering wider access to our services. Our people and our culture are instrumental in safeguarding the responsible and sustainable business that Telenor is committed to – both internally Connecting people, business and in our supply chain. We fully support and societies have been the the UN Global Compact Principles, and core of our business for more together with our customers and partners than 160 years. Today, we do we are well positioned to help deliver on so with more relevance and the UN Sustainable Development Goals. personalisation than ever. – Sigve Brekke, CEO 5 TELENOR SUSTAINABILITY REPORT 2017 WHERE WE OPERATE WHERE WE OPERATE Scandinavia CEE* Asia Norway Hungary Pakistan Sweden Serbia Bangladesh Denmark Montenegro Thailand Bulgaria Malaysia Myanmar Telenor ASA is listed on the Oslo Stock Exchange * On 21 March 2018, Telenor announced it has entered into an agreement to sell its assets in Central and Eastern Europe (CEE) to PPF Group. The transaction includes Telenor’s wholly-owned mobile operations in Hungary, Bulgaria, Montenegro and Serbia and the technology service provider Telenor Common Operation. The transaction requires necessary regulatory approval and is expected to be completed within Q3 2018. 6 TELENOR SUSTAINABILITY REPORT 2017 SUMMARY OF THE YEAR SUMMARY OF THE YEAR HIGHLIGHTS 2017 Sustainability at Telenor is about how we do business. We are committed to all UN Sustainable Development Goals but with specific focus on goal #10 Environment and Climate Change Diverse Workforce Reduced Inequalities. This is where we can deliver the most Telenor’s total energy consumption was Telenor Group employed close to impact. approximately 3100 GWh – on the same level 31 000 people (excluding India) of which as for 2016 when comparing without India and 36 per cent are women. the associated emissions of greenhouse gases was estimated to 1.1 million tonnes CO2. Child Online Safety Mobile Birth Registration Supply Chain Sustainability Since, 2014 Grameenphone has In Pakistan, Telenor and UNICEF Telenor carried out 5,000 supplier educated 140,000 children on child are collaborating with government inspections resulting in 560 major non- online safety, reaching 600 schools and authorities and more than 4,200 conformities. In addition, the business units directly engaged with 35,000 parents, designated government facilitators carried out more than 23,000 man-hours of teachers and guardians. have been trained and equipped to capacity-building among our suppliers. report births via Telenor’s mobile-based solution Privacy Digital Access and Outreach Ethics and Compliance Telenor has further strengthened Telenor Myanmar’s digital literacy centres, In 2017, Telenor logged 911 incoming its privacy function in terms of both the Lighthouses, are multi-purpose online compliance reports – where one third competence and capacity and all privacy hubs for local communities in Myanmar, and of these compliance incidents were resources have undergone extensive since November 2015, close to 100,000 substantiated. training. students have received online safety training. 7 TELENOR SUSTAINABILITY REPORT 2017 SUSTAINABILITY AT TELENOR SUSTAINABILITY AT TELENOR Responsible Business Conduct Telenor has developed high standards in implementing a global security Telenor exists to connect our customers the areas of anti-corruption, labour programme and establishing global to what matters most – we empower rights, human rights and the environment capabilities and common standards were societies. This is our purpose. Delivering as defined in international conventions prioritised. Experts have been recruited in internet access and connectivity is the and best practices. These standards will global roles as part of a critical capability foundation of what we do. It enables our be further developed and strengthened. programme, and local security officers customers to connect their digital lives. This also applies to the standards within are in place in all business units. Telenor We seek to personalise this experience supply chain sustainability, anti-trust and has a strong commitment to security, and based on their needs and preferences. Telenor’s role in contributing to society, this is at the foundation of everything the e.g. financial services for financial company does. At Telenor we are convinced that more inclusion or registration of child-births equality in the world is good for our through a mobile device. Gaining the customers’ trust is important business and for the people we serve. We to Telenor. Personal data is handled with remain committed to raising standards Telenor is contributing directly and care and customer data is used to create across our operations and to driving for indirectly to many of the UN Sustainable value for the customer. In 2017, in greater access and increased Development Goals and acknowledge the addition to preparing for implementation opportunities by empowering societies role of the private sector in delivering on of the new EU GDPR regulation, Telenor wherever we are. these goals. In 2017, Telenor chose to strengthened competencies and specifically focus its efforts on The recruited for new internal privacy Some of the markets in which Telenor United Nation’s global Sustainable capabilities. operates are emerging economies with Development Goal number 10: Reduced potentially complex and sensitive Inequalities. Telenor has set out targets Strategic Focus on Reducing political and social contexts, and the through to 2020 to contribute towards Inequalities associated risks related to corruption and this goal by continuing supply chain Responsible business and sustainability is human rights especially will continue to capacity-building, training children in an integral part of Telenor’s business fare high on the wider telecommunication online safety and utilising mobile strategy. It is about how we do business. industry agenda. technology for birth registration. Telenor We are committed to all UN Sustainable aims to reduce inequalities 1) by Development Goals but with specific Responsible Business Conduct is about improving access to services through focus on goal #10 Reduced Inequalities. mitigating Telenor’s most critical business leveraging digital services and Our purpose is to empower societies. The environment risks, seizing the connectivity in innovative ways to way we run our company is based on opportunity to generate positive long- address social and economic challenges, clear standards on everything from term value and meeting stakeholder and 2) by raising standards in privacy to anti-corruption, energy expectations. Strengthening awareness, employment and supply chain efficiency to human rights. We are accountability and transparency are key sustainability across the supply chain. working to continuously improve to securing our licence to operate and everything we do, and working with our ensure ethical and responsible business Cyber security is a global risk affecting suppliers to do the same. practices. the telecommunications industry, but is also a potential differentiator. In 2017, We want to help unlock the benefits of 8 TELENOR SUSTAINABILITY REPORT 2017 SUSTAINABILITY AT TELENOR the digital revolution and demonstrate stimulate growth and create shared how more can be achieved with value, both for the business and society. connectivity. We have made access to At Telenor we work in partnership with financial services more available and local authorities and local organisations affordable. Our internet services have and through a global partnership with opened up possibilities to interact, learn, UNICEF. The skills, networks and participate and grow both socially and resources of our partners are essential to economically. More women are using achieve the outcomes we seek. these services than ever before. Farmers are better informed on how to increase About the Report their output. Telenor publishes this separate Sustainability Report in accordance with We work
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