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TOWNSVILLE HOSPITAL and HEALTH SERVICE Outstanding People – Genuine Care – Incredible Location Role Description

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TOWNSVILLE HOSPITAL and HEALTH SERVICE Outstanding People – Genuine Care – Incredible Location Role Description TOWNSVILLE HOSPITAL AND HEALTH SERVICE Outstanding People – Genuine Care – Incredible Location Role Description Job ad reference: Role title: Service Group Director – Surgical Status: Contract Position Unit/Branch: Surgical Service Group Division/Hospital and Health Townsville Hospital and Health Service Service: Location: Townsville Classification level: HES2(L) Salary level: $190,181 - $197,211 per annum Closing date: Contact: Mr Kieran Keyes Telephone: (07) 4433 0079 Online applications: ***Applicants are to apply online*** To apply or download an application kit visit: www.smartjobs.qld.gov.au (If you are unable to apply online, please contact Recruitment Services on telephone number (07) 4750 6776). About our organisation The Townville Hospital and Health Service (THHS) is responsible for the HHS Area assigned to the HHS under the Hospital and Health Boards Regulation 2012 and shares its borders with Cairns and Hinterland HHS, North West HHS, Central West HHS and Mackay HHS. The HHS employs 5,400 staff and serves a population of over 240,000 which is forecast to grow by 27% to over 300,000 by 2026. The fastest population growth will be in the over 75s (110%) and 65-74 year olds (90%). THHS is accredited under the Australian Council on Healthcare Standards (ACHS) National Safety and Quality in Health Service Standards. For information on these standards, please click here. Seven percent (7%) of the Townsville HHS resident population is estimated to be of Aboriginal and Torres Strait Islander origin, compared to 3.5% for Queensland as a whole. Significant numbers of the population work in the farming, mining and defence sectors. The HHS also receives a substantial number of domestic and international visitors per annum. Townsville Hospital is the HHS’s main referral hospital and also provides tertiary hospital services to the entire North Queensland region. It is also the major teaching hospital of the James Cook University School of Medicine and is closely affiliated with Central Queensland University and the University of Queensland. Visit the Health Service website: - www.health.qld.gov.au/townsville Townsville HHS is committed to five core values that guide our behaviour: Integrity . Being open and transparent in dealing with our ‘community’. Being honest, just, reasonable and ethical. Having the courage to act ethically in the face of opposition. To find out more about Queensland Health, visit www.health.qld.gov.au July 2015 Page 1 of 6 Compassion . Taking time to show we care for our ‘community’, each other and those in need by being non- judgemental and responsive. Showing empathy and humility in order to make a difference. We will show due regard for the contribution and diversity of all staff and treat all patients and consumers, carers and their families with professionalism and respect. Accountability . Being responsible for our own actions and behaviours. Use and manage resources responsibly, efficiently and effectively. Promoting excellence, innovation and continual improvement. Developing the skills, knowledge and capability of all staff. Promoting safety and wellness of staff, patients and their families. Respect . Recognising individual needs, listening to others and understanding their differences. Showing tolerance, treating others as equals and acknowledging their worth. Valuing and honouring diversity. Engagement . Collaborating with patients and their families, health care providers, research and education institutions, government and the community. Involving community, clinicians and colleagues in meaningful ways. Listening to and considering ideas and concerns of others in decision making processes. Purpose . The Service Group Director reports to the Chief Operating Officer (COO) and is responsible for providing strategic leadership and overseeing the operation of a clinical service group within the Townsville HHS. The role represents a single point of accountability for achieving all outcomes expected of the Service Group to ensure that the Service Group contributes to the achievement of the Townsville HHS vision. The Service Group Director is a key member of the Senior Management Team and works in partnership with the COO, Executive Management staff and other Service Group Directors to support the delivery of safe, effective and sustainable care within the Townsville HHS, including changing clinical practice and strategic advice to the Board. The Service Group Director will bring strong leadership and business management experience to the role and will possess a strong understanding of the clinical environment pertinent to the Service Group. The role will be responsible for providing high level, expert advice to the COO and members of the Executive Management Team and will contribute to the development of the Townsville HHS’s strategic vision and will be fully responsible for the development of the Service Group’s annual operational and performance plan. Staffing and budget responsibilities The Service Group Director is responsible for an approximate Budget and FTE:- Service Group Full Year Budget FTE Surgery $187.7 M 1146 FTE Reporting This role reports directly to the Chief Operating Officer, Townsville HHS. Your key responsibilities . Fulfil the responsibilities of this role in accordance with Queensland Health’s core values, and those of the Townsville Hospital and Health Service (Townsville HHS) as outlined. All employees with the Townsville Hospital and Health Service are required to take reasonable care for their own health and safety, including carrying out work in accordance with prescribed practices and procedures and in a manner that will not create health and safety hazards for either the employee or others in the workplace. Provide executive level, strategic leadership to the Service Group ensuring that financial and human resources are effectively managed whilst maintaining the highest level of contemporary clinical practice for the service group. Contribute to the development of the Townsville HHS’s strategic vision by providing expert advice around emerging trends and practices in the clinical services. Develop and implement the Service Group’s operational plan, reflecting the Townsville HHS’s strategic vision. To find out more about Queensland Health, visit www.health.qld.gov.au July 2015 Page 2 of 6 . Establish strong clinical and business governance frameworks to drive evidence based and transparent decision making, accountability of performance and optimal use of resources to deliver quality health outcomes, effectively manage risk, and ensure continuous improvement in patient-centred care. Ensure that all services are planned and delivered across the clinical continuum, recognising the ongoing need for clinical redesign, the interdependency of service provision across other Service Groups, and in collaboration with internal and external service partners. Establish, monitor and evaluate the efficacy of Service Group systems and processes which provide feedback about standards of performance to ensure that key areas of risk and opportunities for performance improvement are identified. As a member of the Senior Management Team, respond to Townsville HHS-wide issues in a manner which supports the development of a coherent organisational focus and shared vision. Lead the coordination of multidisciplinary teams to deliver high quality safe and effective care. Lead the effective and efficient deployment of all resources to achieve all relevant targets including waiting time and accessibility timeframes. Work in close partnership with the COO to ensure expected performance outcomes within the Service Group Performance Agreement are achieved. Participate in the development of capital investment strategies for the Service Group. Development, implement and drive organisational change including sponsoring major projects and change initiatives specific to area of expertise and clinical practice. Effectively plan for expected growth in the demand for health services within the region by developing and implementing strategies which transform service delivery to respond to increasing demands within a constrained resource environment. In partnership with the Senior Management Team, facilitate the implementation of a learning culture within the Service Group and with internal and external partners, fostering research and education opportunities for staff and actively embedding education and research as a fundamental contributor to organisational performance and ensure ongoing professional development opportunities are made available to all staff within the Service Group. Develop and manage the Service Group and promote clinical engagement with the professional streams. Ensure that the needs of patients, families and carers are central to the delivery of hospital services. Ensure that stakeholder engagement is actively promoted within the Service Group. Ensure that management structures and practices support a culture of effective team working, continuous improvement and innovation. Participate in Townsville HHS Performance Appraisal and Development processes. Delegate appropriate responsibility and authority to the level of staff within their control consistent with effective decision making whilst retaining overall responsibility and accountability for results. Maintain good staff relationships and morale within the Service Group management team. Ensure the Service Group delivers culturally capable general health services that are complemented by targeted Indigenous-specific programs and
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