HOSPITAL AND HEALTH SERVICE Outstanding People – Genuine Care – Incredible Location Role Description

Job ad reference: Role title: Service Group Director – Surgical Status: Contract Position Unit/Branch: Surgical Service Group Division/Hospital and Health Townsville Hospital and Health Service Service: Location: Townsville

Classification level: HES2(L) Salary level: $190,181 - $197,211 per annum Closing date: Contact: Mr Kieran Keyes Telephone: (07) 4433 0079 Online applications: ***Applicants are to apply online*** To apply or download an application kit visit: www.smartjobs.qld.gov.au (If you are unable to apply online, please contact Recruitment Services on telephone number (07) 4750 6776).

About our organisation The Townville Hospital and Health Service (THHS) is responsible for the HHS Area assigned to the HHS under the Hospital and Health Boards Regulation 2012 and shares its borders with and Hinterland HHS, North West HHS, Central West HHS and Mackay HHS. The HHS employs 5,400 staff and serves a population of over 240,000 which is forecast to grow by 27% to over 300,000 by 2026. The fastest population growth will be in the over 75s (110%) and 65-74 year olds (90%). THHS is accredited under the Australian Council on Healthcare Standards (ACHS) National Safety and Quality in Health Service Standards. For information on these standards, please click here.

Seven percent (7%) of the Townsville HHS resident population is estimated to be of Aboriginal and Torres Strait Islander origin, compared to 3.5% for as a whole. Significant numbers of the population work in the farming, mining and defence sectors. The HHS also receives a substantial number of domestic and international visitors per annum.

Townsville Hospital is the HHS’s main referral hospital and also provides tertiary hospital services to the entire North Queensland region. It is also the major teaching hospital of the James Cook University School of Medicine and is closely affiliated with University and the .

Visit the Health Service website: - www.health.qld.gov.au/townsville

Townsville HHS is committed to five core values that guide our behaviour:

Integrity . Being open and transparent in dealing with our ‘community’. . Being honest, just, reasonable and ethical. . Having the courage to act ethically in the face of .

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Compassion . Taking time to show we care for our ‘community’, each other and those in need by being non- judgemental and responsive. . Showing empathy and humility in order to make a difference. . We will show due regard for the contribution and diversity of all staff and treat all patients and consumers, carers and their families with professionalism and respect. Accountability . Being responsible for our own actions and behaviours. . Use and manage resources responsibly, efficiently and effectively. . Promoting excellence, innovation and continual improvement. . Developing the skills, knowledge and capability of all staff. . Promoting safety and wellness of staff, patients and their families. Respect . Recognising individual needs, listening to others and understanding their differences. . Showing tolerance, treating others as equals and acknowledging their worth. . Valuing and honouring diversity. Engagement . Collaborating with patients and their families, health care providers, research and education institutions, government and the community. . Involving community, clinicians and colleagues in meaningful ways. . Listening to and considering ideas and concerns of others in decision making processes.

Purpose . The Service Group Director reports to the Chief Operating Officer (COO) and is responsible for providing strategic leadership and overseeing the operation of a clinical service group within the Townsville HHS. The role represents a single point of accountability for achieving all outcomes expected of the Service Group to ensure that the Service Group contributes to the achievement of the Townsville HHS vision. The Service Group Director is a key member of the Senior Management Team and works in partnership with the COO, Executive Management staff and other Service Group Directors to support the delivery of safe, effective and sustainable care within the Townsville HHS, including changing clinical practice and strategic advice to the Board. . The Service Group Director will bring strong leadership and business management experience to the role and will possess a strong understanding of the clinical environment pertinent to the Service Group. The role will be responsible for providing high level, expert advice to the COO and members of the Executive Management Team and will contribute to the development of the Townsville HHS’s strategic vision and will be fully responsible for the development of the Service Group’s annual operational and performance plan.

Staffing and budget responsibilities The Service Group Director is responsible for an approximate Budget and FTE:-

Service Group Full Year Budget FTE

Surgery $187.7 M 1146 FTE

Reporting This role reports directly to the Chief Operating Officer, Townsville HHS.

Your key responsibilities . Fulfil the responsibilities of this role in accordance with Queensland Health’s core values, and those of the Townsville Hospital and Health Service (Townsville HHS) as outlined. . All employees with the Townsville Hospital and Health Service are required to take reasonable care for their own health and safety, including carrying out work in accordance with prescribed practices and procedures and in a manner that will not create health and safety hazards for either the employee or others in the workplace. . Provide executive level, strategic leadership to the Service Group ensuring that financial and human resources are effectively managed whilst maintaining the highest level of contemporary clinical practice for the service group. . Contribute to the development of the Townsville HHS’s strategic vision by providing expert advice around emerging trends and practices in the clinical services. . Develop and implement the Service Group’s operational plan, reflecting the Townsville HHS’s strategic vision. To find out more about Queensland Health, visit www.health.qld.gov.au July 2015 Page 2 of 6 . Establish strong clinical and business governance frameworks to drive evidence based and transparent decision making, accountability of performance and optimal use of resources to deliver quality health outcomes, effectively manage risk, and ensure continuous improvement in patient-centred care. . Ensure that all services are planned and delivered across the clinical continuum, recognising the ongoing need for clinical redesign, the interdependency of service provision across other Service Groups, and in collaboration with internal and external service partners. . Establish, monitor and evaluate the efficacy of Service Group systems and processes which provide feedback about standards of performance to ensure that key areas of risk and opportunities for performance improvement are identified. . As a member of the Senior Management Team, respond to Townsville HHS-wide issues in a manner which supports the development of a coherent organisational focus and shared vision. . Lead the coordination of multidisciplinary teams to deliver high quality safe and effective care. . Lead the effective and efficient deployment of all resources to achieve all relevant targets including waiting time and accessibility timeframes. . Work in close partnership with the COO to ensure expected performance outcomes within the Service Group Performance Agreement are achieved. . Participate in the development of capital investment strategies for the Service Group. . Development, implement and drive organisational change including sponsoring major projects and change initiatives specific to area of expertise and clinical practice. . Effectively plan for expected growth in the demand for health services within the region by developing and implementing strategies which transform service delivery to respond to increasing demands within a constrained resource environment. . In partnership with the Senior Management Team, facilitate the implementation of a learning culture within the Service Group and with internal and external partners, fostering research and education opportunities for staff and actively embedding education and research as a fundamental contributor to organisational performance and ensure ongoing professional development opportunities are made available to all staff within the Service Group. . Develop and manage the Service Group and promote clinical engagement with the professional streams. . Ensure that the needs of patients, families and carers are central to the delivery of hospital services. . Ensure that stakeholder engagement is actively promoted within the Service Group. . Ensure that management structures and practices support a culture of effective team working, continuous improvement and innovation. . Participate in Townsville HHS Performance Appraisal and Development processes. . Delegate appropriate responsibility and authority to the level of staff within their control consistent with effective decision making whilst retaining overall responsibility and accountability for results. . Maintain good staff relationships and morale within the Service Group management team. . Ensure the Service Group delivers culturally capable general health services that are complemented by targeted Indigenous-specific programs and services to improve Aboriginal and Torres Strait Islander health outcomes.

Qualifications/Professional registration/Other requirements . There are no mandatory qualifications or professional registration requirements; however a business management degree or equivalent is desirable. The successful candidate does not need to have a clinical background but will need to be able to demonstrate how they will deliver excellence in leadership and management of a large clinical Division in a Hospital and Health Service. . A strong understanding of the clinical environment, with experience in complex interdependent systems, will be highly regarded. . The possession of a licence to operate a class “C” motor vehicle is required. . Travel will be required in this position both within the Townsville HHS and throughout Queensland which may include travel by small aircraft. . It is a requirement of the position to participate in on-call rostering where necessary. . Health Care Workers in Queensland Health whose occupation poses a potential risk of exposure to blood or body fluids must be immunised against Hepatitis B according to the National Health and Medical Research Council Australian Immunisation Handbook and the Queensland Health Infection Control Guidelines.

Are you the right person for the job? You will be assessed on your ability to demonstrate the following key attributes. Within the context of the responsibilities described above, the ideal applicant will be someone who can demonstrate the following: 1. Professional Capability . Professional standards: creates and sustains professional standards of excellence in service delivery and patient care. . Drive for results: A strong commitment to making service performance improvements and a determination to achieve positive service outcomes for users.

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2. Research Capability . Research culture: creates and sustains a culture of world class research and innovation. . Collaborative research: leads a department which supports integrated research across professional disciplines.

3. Leadership Capability . Self-awareness: knowing your own strengths and limitations and understanding your own emotions and the impact of your behaviour on others in diverse situations. . Holding to account: the strength of resolve to hold others to account for agreed targets and to be held accountable for delivering a high level of service. . Effective and strategic influencing: being able and prepared to adopt a number of ways to gain support and influence diverse parties, with the aim of securing health improvements.

4. Management Capability . Communication: adopt appropriate strategies to gain support and influence others; communicate effectively in the public domain and with senior boards and external stakeholders. . Business planning: create strategic plans that meet hospital and whole of government priorities and position the hospital to meet future challenges. . Financial management: develop, interpret, monitor and analyse trend data in organisational financial and establishment reports; forecast, monitor and manage revenue and expenditure; develop strategic procurement plans; ensure the organisation has the health infrastructure to meet demand in growth areas.

How to apply

Please provide the following information to the panel to assess your suitability:

. A comprehensive and current CV or resume outlining your work experience and your achievements, including referees Applicants must seek approval prior to nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/immediate past supervisor. By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish for a referee to be contacted, please indicate this on your resume and contact the selection panel chair to discuss. . A cover letter of 1 – 2 pages which outlines your motivation for the role and the key elements of your experience which you would bring to the role.

Smoke-free campus In line with the Government's goal of smoke-free health facilities, the Townsville HHS is working towards smoke-free status at each health campus. We are happy to support our staff, patients and clients in quitting and proud to offer our visitors a smoke-free environment to help improve health outcomes for Queenslanders. All successful applicants to a facility that is smoke-free will need to adhere to the relevant requirements of the smoke-free environment.

Pre-employment screening Pre-employment screening, including criminal history and discipline history checks, may be undertaken on persons recommended for employment. The recommended applicant will be required to disclose any serious disciplinary action taken against them in public sector employment. In addition, any factors which could prevent the recommended applicant complying with the requirements of the role are to be declared.

Roles providing health, counselling and support services mainly to children will require a Blue Card. Please refer to the Information Package for Applicants for details of employment screening and other employment requirements.

Salary packaging To find out whether or not your work unit is eligible for the Public Hospital Fringe Benefits Tax (FBT) Exemption Cap please refer to the Salary Packaging Information Booklet for Queensland Health employees available from the Queensland Health Salary Packaging Bureau Service Provider – RemServ at http://www.remserv.com.au. For further queries regarding salary packaging RemServ’s Customer Care Centre may be contacted via telephone on 1300 30 40 10.

Disclosure of previous employment as a lobbyist Applicants will be required to give a statement of their employment as a lobbyist within one (1) month of taking up the appointment. Details are available at http://www.psc.qld.gov.au/library/document/policy/lobbyist-disclosure-policy.pdf

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Probation Employees who are permanently appointed to Queensland Health may be required to undertake a period of probation appropriate to the appointment. For further information, refer to Probation HR Policy B2 http://www.health.qld.gov.au/hrpolicies/resourcing/b_2.pdf

Pre-existing illness or injury Applicants may be required to disclose any pre-existing illness or injury which may impact on their ability to perform the role. Details are available in section 571 of the Workers’ Compensation and Rehabilitation Act 2003 (http://www.justice.qld.gov.au/fair-and-safe-work/workers-compensation-and-rehabilitation/workers- compensation-and-rehabilitation-legislation/workers-compensation-and-rehabilitation-act-2003)

Additional Information

Employment Contract and Remuneration Package The employment contract will be up to 5 years with a renewal option. The salary range is stated on page 1 of this role description. The remuneration package includes a vehicle allowance of $25,500. Superannuation is 12.75%. Reasonable removals, relocation and temporary accommodation assistance is available.

Organisational Structure Organisational chart identifying services and functions is attached to this document.

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