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EVALUATING THE IMPACT OF THE VOLUNTEER SUPPORT POT ON GLASGOW 2014 COMMONWEALTH GAMES VOLUNTEERS A report for This report was commissioned by Volunteer Scotland in August 2014. It has been conducted by a team of researchers at the University of Strathclyde led by Dr Robert Rogerson, the legacy research coordinator for the Glasgow Commonwealth Games Research Partnership. The research analysis was conducted by Robert Rogerson and Sue Sadler, and the interviews conducted by Andrea Pavoni, Tom Duncan and Richard Withington. We are grateful to all the participants who took part in the surveys undertaken for this research and in particular to the 27 people who offered to be involved in telephone surveys with the research team. Each volunteer has added to the insight required to evaluate the delivery and impact of the Volunteer Support Pot and without their input this research could not have been conducted. Background information was provided by the Big Lottery Fund and the Spirit of 2012 Trust. We are grateful to the advisory team of Hayley Banks and Alex Johnston from the two funding organisations respectively. And we appreciate the assistance from George Thomson, Kirsty Barrett and Matthew Linning from Volunteer Scotland. All contributions to the online survey and the telephone interviews were on the basis of anonymity. We have therefore ensured that details which might identify any recipient or contributor are not included. However, we have used direct quotations where appropriate, providing attribution only to the form of volunteer involved – as a Clyde-sider or Ceremonies volunteer – and where relevant to the level of support provided. The views expressed in the remainder of the report are those of the researcher team. Page 1 EXECUTIVE SUMMARY ...................................................................................................... 5 SECTION 1 BACKGROUND TO THE VOLUNTEER SUPPORT POT ................................................... 10 1.1 The rationale for a Volunteer Support Pot ................................................................ 10 1.2 Glasgow’s Commonwealth Games volunteers ......................................................... 11 1.3 Event volunteering and the volunteer contribution .................................................... 12 1.4 The Volunteer Scotland role ..................................................................................... 13 1.5 Evaluation approach ................................................................................................ 14 SECTION 2 THE VOLUNTEER SUPPORT POT APPROACH .............................................................. 18 2.1 The ‘VSP approach’ ................................................................................................. 18 2.2 Overview of funds and fund management ................................................................ 19 2.3 Timing of availability of fund and demand management........................................... 20 2.4 The distribution of funds ........................................................................................... 21 2.5 Making the VSP approach work ............................................................................... 23 SECTION 3 THE PROCESS OF DELIVERING SUPPORT TO VOLUNTEERS ..................................... 24 3.1 Setting up the VSP ................................................................................................... 24 3.2 Promoting the VSP and raising awareness .............................................................. 24 3.3 The application stage ............................................................................................... 27 3.4 Assessing the applications ....................................................................................... 31 3.5 Allocation and distribution of funds ........................................................................... 32 3.6 Communicating decisions to applicants ................................................................... 35 3.7 Operating on the basis of trust ................................................................................. 36 3.8 Overview of process ................................................................................................. 38 SECTION 4 THE IMPACT OF THE VOLUNTEER SUPPORT POT ....................................................... 40 4.1 Reasons for non-participation at the Games ............................................................ 40 4.2 Helping them to complete their role as volunteer ..................................................... 42 4.3 Unravelling the impact of the VSP ............................................................................ 46 4.4 Gaining from the Games experience ........................................................................ 51 4.5 Volunteer development and legacy .......................................................................... 56 SECTION 5 CRITICAL EVALUATION OF THE VSP MODEL ............................................................... 61 5.1 Issues 1: objectives and outcomes........................................................................... 61 5.2 Issues 2: Implementation ......................................................................................... 65 5.3 Recommendations for improvement ......................................................................... 68 SECTION 6 CONCLUSIONS AND FUTURE USE ................................................................................. 69 6.1 The effectiveness of VSP for Glasgow 2014 Commonwealth Games ...................... 69 6.2 Future use of VSP ‘model’ in support event volunteering ......................................... 73 6.3 Using the VSP model in supporting volunteering beyond events ............................. 75 Page 2 APPENDIX 1 ....................................................................................................................... 77 Evaluation approach ......................................................................................................... 77 APPENDIX 2 ....................................................................................................................... 79 Survey of recipients and successful applicants ................................................................. 79 APPENDIX 3 ....................................................................................................................... 86 Telephone survey and interviews ...................................................................................... 86 APPENDIX 4 ....................................................................................................................... 90 Overview of online survey results ...................................................................................... 90 List of Figures and Tables Figure 1.1 : The evaluation approach adopted for this research ......................................... 15 Table 2.1 : Allocation of funds from Big Lottery Fund Scotland and Spirit of 2012 Trust ... 19 Table 2.2: The distribution of VSP funds .......................................................................... 22 Table 2.3 : The allocation of funds to recipients ................................................................ 23 Figure 3.1: The VSP Process ............................................................................................ 25 Figure 3.2: VSP Communications ...................................................................................... 26 Figure 3.3: VSP Application Rate ...................................................................................... 29 Figure 3.4: VSP Success Rates ........................................................................................ 31 Figure 3.5 Understanding the rationale for support – ........................................................ 32 Figure 3.6: Summary Distribution of Funds by VSP Funding Streams .............................. 33 Table 3.7: Allocation basis for each VSP funding stream ................................................. 34 Figure 4.1: VSP success rates .......................................................................................... 40 Table 4.2: Reasons for not completing roles as Games volunteers .................................. 41 Figure 4.3: Impact of VSP funding on ability to complete roles, all respondents ................ 43 Table 4.4: Impact of VSP support on completing roles: funding ....................................... 44 Figure 4.5: Confidence in completing volunteer roles without support: ............................ 45 Figure 4.6: Impact of funding on ability to complete roles: Clyde-siders from Scotland ..... 46 Figure 4.7: Level of impact on volunteering at Games ...................................................... 47 Figure 4.8: Assessment of impact by level of funding support ............................................ 47 Figure 4.9: Level of impact by funding: Clyde-siders from Scotland (VSP1) ...................... 48 Figure 4.10 Level of impact by funding: Clyde-siders from rest of the UK (VSP2) .............. 49 Figure 4.11: Pre-Games volunteering experience ............................................................... 57 Figure 6.1: Relationship between impact and recommendation of use of VSP .................. 73 Case study 1 ....................................................................................................................... 28 Page 3 Case study 2 ......................................................................................................................

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