SVENSKA SPEL ANNUAL REPORT 2013 REPORT ANNUAL SPEL SVENSKA ARTICLE NO 101502 Annual Report 2013 Business description and CSR report Svenska Spel’s Customer Service Svenska Spel, review of 2013 2 Open 24 hours each day CEO’s commentary 4 Telephone +46 10-120 00 00 (local call cost) Four questions for the Chairman 7 www.svenskaspel.se Svenska Spel’s mandate 8 Postal address: Svenska Spel, Kundservice, The Swedish gaming market 10 SE-621 80 Visby, Sweden Stakeholder dialogue 17
[email protected] Long-term sustainable development 20 Strategic target areas 25 Svenska Spel on the Internet Joyful customer interaction 26 www.svenskaspel.se Optimal responsibility 34 www.facebook.com/Svenskaspel Motivated employees 46 Newsroom: media.svenskaspel.se Sound professionalism 52 twitter.com/svenskaspel Comments on the CSR Report 56 blogg.svenskaspel.se AB Svenska Spels Head Office Financial statements SE-621 80 Visby Visiting address: Norra Hansegatan 17, Visby DIRECTOR’S REPORT 58 Group’s financial position and results 61 AB Svenska Spel Risks and risk management 64 SE-106 10 Stockholm Proposed distribution of profits 65 Visiting address: Sturegatan 11, Sundbyberg Report on the company’s measures under the shareholder directive 66 Casino Cosmopol Corporate Governance Report 69 www.casinocosmopol.se Board of Directors 74 Tel 020-219 219 Management 76 About the Annual Report STOCKHOLM GROUP Visiting address: Kungsgatan 65 Consolidated statement The CSR report has been integrated into the sections
[email protected] of comprehensive income 78 in the Annual Report that describe operations. The GOTHENBURG Consolidated balance sheet 79 Annual Report is also published on www.svenskaspel.