DOCSLIB.ORG

Inclusion at Anglian Water by Abbi Bishop Anglian Water’S Inclusion Community and Respecting Them for What Makes Them Unique

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Inclusion at Anglian Water by Abbi Bishop Anglian Water’S Inclusion Community and Respecting Them for What Makes Them Unique EASTERN AREA NEWSLETTER Issue 13 | October 2020 Anglian Water, SES Water, Welsh Water to accurately predict which properties would see an increased and Aiimi hosted their first collaborative water demand profile in the summer months. industry hackathon in September, generating some The Royal Flush used Acorn and smart meter data to better exceptional outputs and insights. understand usage to link it to activities and behaviours. Over a period of two weeks 20 teams from across the globe Yorkshire Water created a novel dashboard “Leakage used data from the three companies, including over 400 million Hunter” showcasing customer-side leakage. lines of anonymised smart meter data, to answer four challenge statements focused on water consumption. Melissa Tallack, Head of Data and Digital Services at Anglian Water, said: “Collaborative events like the water consumption These were: hack demonstrate and facilitate the power of putting data 1. Improving how we calculate water balance into the hands of a broader group of people.” 2. Predicting water consumption hotspots ​​​A series of notable speakers presented over the two weeks including Judith Batchelar, director of brand at 3. Helping customers save water and money Sainsbury’s, who spoke on the benefits of collaboration and effectively harnessing data. 4. Identifying customer-side leakage The teams were given two weeks to come to their conclusions with consultancy RPS crowned the overall winners. Their proposal tackled the water balance challenge statement and used a property nightline calculation to provide a more accurate reading. As a result, water companies can have increased confidence that a rise in the night flow is due to a leak breaking out and therefore able to respond more quickly. Other winners included: 1Spatial, who leveraged their expertise in geospatial analysis Instituteofwater.org.uk 1 EASTERN AREA NEWSLETTER Issue 13 | October 2020 Professional Registration The Institute of Water offers professional Professional registration proves your registrations in Engineering, Environment and competence, ability and integrity and Science and provides full support to members demonstrates your commitment to keeping your during the application and assessment process. skills and knowledge up to date through continuing professional development (CPD). Professional registration recognises competence and expertise in a subject area and demonstrates an understanding and knowledge of this expertise. Having a professional qualification can bring higher self-esteem, higher earnings potential and improved career prospects. Professional registration can enhance your employer’s reputation by giving assurance to customers and regulators that staff have had their education, training, skills and experience independently assessed. The Eastern Area love to share and celebrate If you are not professionally registered and the success of our members. Did you know, out would be interested in hearing more about the of the 404 members we have in the Eastern process and benefits of gaining registration, Area, 142 are professionally registered as come along to our free Webinar on 2 December. engineers, environmentalists and engineers? Sign up on the events page of the Institute of What an amazing achievement. Water website. This month we would like to congratulate our latest registrants, who despite lockdown, have managed to gain professional registration: Professional Name Organisation Registration Roy Annette RSciTech Anglian Water Lucy Scott RSci Anglian Water Tony Wallace RSci Anglian Water Nicole Brown RSciTech Anglian Water Hannah Swainston RSciTech Anglian Water Steven Smith REnvTech Anglian Water LauraCongratulations Elleray everyone.RSci Anglian Water Ivan Rozmetanyuk RSci Anglian Water Collin Picton CEnv Anglian Water Instituteofwater.org.uk 2 EASTERN AREA NEWSLETTER | ISSUE 13, October 2020 CPD Awards 2020 – Runner Up! After being selected for the CPD we need to complete a CPD monitoring submissions in 2019, record and I believe the key Karen entered the Institute of element of this is that it is a Water’s 2020 CPD Award. This ‘continuous’ record of you career year recorded the highest and achievements; it also number of entries and we are provides you with an opportunity delighted to hear that Karen was to review your development awarded runner-up with her objectives regularly and to exceptional entry. Karen used a provide a framework for the robust reflection process to future. identify any gaps and feed these back into her development plan CPD is also a fundamental to refine the learning objectives. requirement of registration and if you are a Corporate member of Karen said; “I was really IOW you are required to surprised and touched to receive participate in a balanced the Runner-Up award for my programme of CPD. The CPD entry into the 2020 CPD personal element is also awards, I was asked by Mandhy important in CPD and it is Senewiratne (CPD Champion of important to look after ourselves the South East Area) to complete and others particularly during this Karen Gove a Q & A for the South East challenging period, a Area’s CPD workshop on the 1st development objective Project Engineer September. concerning communication and wellbeing is really.” Anglian Water This gave me the opportunity to reflect and look at my CPD Congratulations Karen. record. Mandy asked me why do Fika Time The Eastern Area have now ran Get involved: Look out in your three Fika sessions over the inbox for details of our next fika summer and will continue to do so session in September. We will whilst our members are enjoying it randomly match you up with and benefitting from it. another member of the Eastern Area and email you and your fika Once signed up, you will be partner and then you can arrange paired with another randomly when is most convenient for you selected member of the Eastern both to chat in the week selected. Area to enjoy a 20 minute chat on a media of your choice (phone, Zoom, WhatsApp). Each session we run we will give you a starter conversation topic as an initial prompt and enable you to network with other members, regardless of organisation or role. Instituteofwater.org.uk 3 EASTERN AREA NEWSLETTER | ISSUE 13, October 2020 Meet Andy Gibbons Andy Gibbons is the Managing Director of Claret Civil Engineering, a company he founded back in 1994. The company offers a wide range of construction solutions across East Anglia and the South East with a significant focus on delivering services to the water utility sector. Claret Civil Engineering enjoys a prominent to the region. Andy has been a member of the role within Anglian Water’s AMP7 delivery Institute of Water for over a decade and strategy, as part of the WRN Alliance. The encourages and supports the membership of involvement with Anglian Water has led to Andy the Institute for company staff. Andy believes becoming involved in the Beacon Project that IoW presents a great opportunity to meet initiative. and exchange ideas with members of the wider The Beacon Project is a unique collaboration water community, “Membership offers the between Anglian Water, its Alliance partners chance to develop and learn best practices and WaterAid. The project is working to from each other and understand the shared enhance existing water supplies in the Siraha challenges that exist within our industry”. District in south-eastern Nepal, extend piped Andy has been a part of the Eastern Region services to those that do not have them and to Committee for the last five years and in 2019 work with key stake holders to bring he was nominated and made a Fellow of the appropriate sanitation and waste management Institute. Inclusion at Anglian Water By Abbi Bishop Anglian Water’s Inclusion Community and respecting them for what makes them unique. Last week was National Inclusion Week - an annual week of workplace activities to highlight The Community gives people a voice on topics the importance of inclusion. Here we find out that are close to their hearts and is a great what Anglian Water is doing on behalf of example of the business enacting its Values: Diversity and Inclusion. Do the right thing, Build Trust and Always Exploring. Despite launching a new community during a global pandemic, membership of Anglian During Inclusion Week, Anglian Water’s Water’s Inclusion Community has reached over inclusion community worked to provide each 100 people from across the business. The day with a different focus: Learn, Share, community is open to anyone who has an Promote, Inspire, Act. interest in diversity and inclusion: minority groups, aspiring allies, and leaders who want There was a mix of activities including to increase diversity in their teams. It brings interactive sessions, external speakers, together a group of likeminded people wo are webinars and lunch & learn sessions as well as working to create positive change that is blogs from colleagues across the business. If representative of what the workforce needs. you would like to know more or get further Inclusion is making everyone feel welcomed involved, please email [email protected] Instituteofwater.org.uk 4 EASTERN AREA NEWSLETTER | ISSUE 13, October 2020 Lunchtime Yoga October 2020 Events Technical Training in Lockdown November 2020 Calendar Supporting Women in Water March 2021 Next newsletter: December 2020 Future Events Is there anything you would like to see For further information regarding our latest included in the next newsletter? programme of events please visit Email: [email protected] www.instituteofwater.org.uk/events What is water? By Nancy Smith "The What is water? Podcast has launched to water day-to-day. great success. Already establishing a global audience from the UK to as far as India, it Does the power really lie with us? Or is hopes to open people's eyes to see water for someone else’s responsibility? the first time. Listen here now: https://anchor.fm/whatiswater/episodes/W Broaden your ideas and knowledge of water by hat-is-water--Its-too-cheap-ei7pnk/a-a2vodob learning about its role in your everyday life.
Load more

Recommended publications
  • Consultation on the Drinking Water Regulations 2017 Summary of Responses
    Consultation on the Drinking Water Regulations 2017 Summary of responses May 2018 © Crown copyright 2018 You may re-use this information (excluding logos) free of charge in any format or medium, under the terms of the Open Government Licence v.3. To view this licence visit www.nationalarchives.gov.uk/doc/open-government-licence/version/3/ or email [email protected] This publication is available at www.gov.uk/government/publications Any enquiries regarding this publication should be sent to us at: Drinking Water Quality 3rd Floor Seacole Block 2 Marsham Street SW1P 4DF Email: [email protected] www.gov.uk/defra Contents Introduction .......................................................................................................................... 1 Overview of responses ........................................................................................................ 2 Summary of responses and government response ............................................................. 2 Water Supply (Water Quality) (Amendment) Regulations 2017 ....................................... 3 Private Water Supplies (England) (Amendment) Regulations 2017 ............................... 11 Amendments made to guidance and regulations ............................................................... 29 Water Supply (Water Quality) (Amendment) Regulations 2017 ..................................... 29 Private Water Supplies (England) (Amendment) Regulations 2017 ............................... 34 Next steps .........................................................................................................................
    [Show full text]
  • Echo Helps with Planting Remembrance Poppies at the Tower of London P.2
    November 2014 011 Echo helps with planting remembrance poppies at The Tower of London p.2 In this edition... Jim Kent - The Last of a Generation p.4 A charitable Cake Bake to remember p.8 Cage Fighting p.18 Echo helps with planting remembrance poppies at The Tower of London Mandy McCubbin, Account Manager explains how Echo got involved with planting poppies through one of Echo’s newest clients – Historic Royal Palaces. In September Echo’s Bristol contact The resulting proceeds – potentially We had a great team-building day in centre took on a brand new client – worth millions of pounds – will be very moving, atmospheric surroundings. Historic Royal Palaces. shared equally amongst six service Between us I believe we planted over 500 charities. poppies. The Echo team were immediately handling high volumes of customer From the Echo team’s perspective the The number increased as other volunteer enquiries regarding the ‘Blood Swept campaign has been fast moving – a groups got involved throughout October Lands and Seas of Red’ installation in massive rush of initial calls that we until the 888,246 target was reached The Tower of London’s famous dry were fully prepared to handle has now when the last poppy was symbolically moat. steadied to a more balanced volume. planted on Remembrance Day. Ceramic poppies were planted to mark After representing the campaign and We were also fortunate to meet Paul the 100th anniversary of the outbreak Historic Royal Palaces for a number Cummins - the artist who designed the of World War One in a bid to both raise of weeks, the Echo team were keen to ceramic tributes.
    [Show full text]
  • Planning Advice for Integrated Water Management’ Note Shows Planners What Is Possible in Practice
    Prepared as part of the Cambridge Natural Capital Leaders Platform Sink or Swim Water Collaboratory Summary Many planners do not think about water issues in a joined-up way, and until now there has been no single source of information on how the water sector works. There is a growing awareness of the important role of planning in joining up land use and water management. But there is a need to get the message across to planners that water is important and getting involved in partnerships to manage water will bring many benefits. The ‘Planning Advice for Integrated Water Management’ note shows planners what is possible in practice. This ‘Supplementary Case Studies’ document highlights the case studies, drawn from across the water sector, that support each section ranging from managing surface water and flood risk and enhancing biodiversity to providing housing, business development and infrastructure needs. It aims to empower planners to engage with water issues and encourage innovation in meeting development needs in a more sustainable way. Acknowledgements The Advice Note was written by Peter Bide with assistance from Dr Gemma Cranston of the University of Cambridge Institute for Sustainability Leadership (CISL). We would particularly like to thank the Department of Environment, Food and Rural Affairs (Defra), the Environment Agency, the Town and Country Planning Association (TCPA), the Chartered Institute of Water and Environmental Management (CIWEM) and the Construction Industry Research and Information Association (CIRIA) for their support. We are indebted to Professor Richard Ashley, Jan Brooke, Julia Chatterton, Richard Cole, Andrew Coleman, Rob Collins, Geoff Darch, Hugh Ellis, Stephen Langlois, Mark Matthews, Professor Tim O’Riordan, Jenny Phelps, Paul Shaffer and Jean Venables, and many others who provided helpful comments and guidance on the Advice Note.
    [Show full text]
  • Birmingham, the City with the Tastiest Tap Water in Britain1
    Managing water risks in Birmingham, the city with the tastiest tap water in Britain1 Bertha Darteh2, Alistair Sutherland3, Jennifer Chlebek4, Geoff Denham5, Rae Mackay6 1. INTRODUCTION 1.1 Urban Water Management (UWM) issues in Birmingham Birmingham is reputed to have the tastiest tap-water in Britain and it certainly has plenty of it. Why was a city with excellent drinking water selected to participate in an international project addressing problems in urban water management? In fact, Birmingham has too much water. Since 1904, its main water supply has been imported through a 118 km pipeline from the Elan Valley in South Wales. After use by households and industry, this water is treated and then discharged into the city’s water courses. Leakage of the imported water from the supply and wastewater systems has contributed to the city’s rising groundwater table and has increasingly posed risks to property. Until the decline in British manufacturing industry, Birmingham was the UK’s centre for engineering, and many factories extracted groundwater for heavy industrial use. Current groundwater exploitation is much reduced from its historical peak, adding to the problem of high groundwater levels. Large areas of the city have impervious surfaces, including roofs, that don’t soak up water, so when it rains these increase the risk of local flooding. Climate change carries a higher likelihood of intense rainfall which contributes to an increased local flooding risk. 1 Darteh, B. et al. 2010. Managing water risks in Birmingham, the city with the tastiest tap water in Britain. [Online]. Available at: http://www.irc.nl/page/58311 [Accessed 11 February 2011].
    [Show full text]
  • Domestic Water Metering – Is the Law Adequate?
    DOMESTIC WATER METERING – IS THE LAW ADEQUATE? Anne Robson & Peter Howsam Institute of Water & Environment, Cranfield University Introduction Most domestic properties in England and Wales currently have their water and wastewater charges billed in one of two ways - either as an unmetered charge, based on the property, usually its former rateable value; or as a metered (volumetric) charge, based on a water meter reading. As a general rule, whether an unmetered or metered charging basis would result in a lower bill for a specific customer depends on how much that customer currently pays, the number of occupiers, and how much water is used. Before 1973, water services were provided by a mixture of local authority and private undertakers; the Water Services Act 1973 created the structure1 that survived until privatisation. The Water Act of 1989 brought about the privatisation of the water industry in England and Wales; it created 10 major regional water and sewerage companies and retained 29 smaller water-only companies. The idea that the private sector should be more involved in funding water projects dates back to the time of the Thatcher Government. Former Conservative Prime Minister, Margaret Thatcher, argued that public borrowing was not the best way to fund expensive water projects, leaving private capital as the only source of funds. Thus, the water industry in England and Wales was floated on the stock market in 1989. The Director General of Water Services was appointed to be the economic regulator of the industry, with duties which included setting price limits to control the revenue companies can collect from their customers in bills, and protecting customers.
    [Show full text]
  • Cross Sector Collaboration to Meet the Needs of Our Region
    Image provided by South West Water Sunset over River Trenchford Cross Sector Collaboration to MeetThe the Water Needs of RetailOur MarketRegion Webinar 23/06/2021 12:004 Years – 13:30 On Hosted by the South West Area Chaired by Paul Hickey - RAPID Supported by Nicola Richter - WRc Introduction to the Event The National Framework for Water Resources, which was published by the Environment Agency in 2020, outlined the long term needs of England. This event will look at policy developments since then, on-going national coordination and how the West Country Water Resources group is progressing the long terms strategy for the South West with speakers from Defra, RAPID (Regulators Alliance Progressing Infrastructure RAPID Map Development), South West Water, EA (Environment Agency) & DWI (Drinking Water Inspectorate). RAPID is a regulatory partnership between Ofwat, the EA and the DWI. RAPID’s goal is to facilitate the coordinated delivery of a programme of strategic water resource schemes required to meet the needs of people, the economy and our environment as set out in the National Water Resource Framework. As well as test the regulatory and commercial arrangements for water resource infrastructure to ensure it is fit for future needs. Event Programme The event will occur via MS Teams and the first 10 minutes will allow members to network with one another in breakout rooms. 12:10 Welcome Introduction to the Institute of Water and an overview of todays event. 12:15 National Perspective Government aspirations and policy context, Regional planning, national coordination, strategic resource schemes and RAPID. 12:35 West Country Water Resources Update Regional needs and future projections, key themes emerging for regional strategy and strategic supply schemes including links to other regions.
    [Show full text]
  • THE DEVELOPMENT of the WATER INDUSTRY in ENGLAND and WALES Cover Photograph: Ryburn Dam, Yorkshire
    THE DEVELOPMENT OF THE WATER INDUSTRY IN ENGLAND AND WALES Cover photograph: Ryburn Dam, Yorkshire. Courtesy of Yorkshire Water Services Limited. This document sets out our understanding of the development of, and of some of the legal provisions affecting, the water industry in England and Wales. Every reasonable effort has been made to make the information and any commentary accurate and up to date, but no responsibility for its accuracy and correctness, or for any consequences of relying on it, is assumed by the Office of Water Services. The information and commentary does not, and is not intended to, amount to legal advice to any person, nor is it a substitute for the relevant legal provision. Anyone in doubt about how they may be affected by any of the legal provisions referred to in the document should seek legal advice. CONTENTS 1. OVERVIEW 1 1.1 GOVERNMENT POLICY 1 1.2 EARLY CONSOLIDATION 1 1.3 RESTRUCTURING 2 1.4 PRIVATISATION 3 1.5 THE INDUSTRY TODAY 3 2. INITIAL CO-ORDINATION OF WATER RESOURCES IN ENGLAND & WALES 5 2.1 INTRODUCTION 5 2.1.1 Water supply 5 2.1.2 Sewerage & sewage disposal 6 2.1.3 Other interests in water resources 7 2.2 WATER RESOURCES ACT 1963 8 2.2.1 Background 8 2.2.2 River Authorities 8 2.2.3 Water Resources Board 9 2.2.4 Central government 9 2.3 MANAGEMENT OF RESOURCES UNDER THE 1963 ACT 10 2.4 SERVICE DELIVERY 11 2.5 THE NEED FOR CHANGE 11 3. ESTABLISHMENT OF THE WATER AUTHORITIES 12 3.1 INTRODUCTION 12 3.2 WATER ACT 1973 12 3.2.1 Policy proposals 12 3.2.2 Functions of the water authorities 15 3.2.3 Financial arrangements 16 3.2.4 Constitution of the water authorities 16 3.2.5 Board structure 17 3.2.6 Role of central government 18 3.2.7 National Water Council 19 3.2.8 Household water bills 19 3.2.9 Statutory water companies 20 3.2.10 Pollution control 20 3.3 THE POST 1974 OPERATING ENVIRONMENT 22 3.3.1 Access to finance 22 3.3.2 Environmental performance 26 3.4 WATER ACT 1983 27 3.4.1 Constitutional changes 27 3.4.2 Financial changes 28 3.5 THE NEED FOR CHANGE 28 4.
    [Show full text]
  • Performance, People and Planet 2015
    Performance, People and Planet 2015 - 2016 South East Water annual performance summary and corporate social responsibility report Our business Good to know South East Water, supplies top quality drinking water 540 million litres of water a day – that’s how to 2.1 million customers in the south east of England. much water we supply to around 2.1 million Through a network of 9,000 miles of pipe, we deliver people 540 million litres of water every day. The skill and expertise of our employees ensures our customers’ 83 water treatment works – that’s how we water meets the highest of standards. ensure our water is of the highest quality Our vision is to be the water company people want to – that’s be supplied by and want to work for. Everything we do 500,000 water quality tests each year how we ensure your water meets the highest is underpinned by technical excellence. standards 9,000 miles of water mains – that’s how we Our supply area transfer fresh drinking water direct to your tap 849 employees – that’s how we make sure your water supply runs 24 hours a day, 365 days a year How we invest in your water Where each £1 of your bill is spent Water extraction 8% Water treatment 20% Western region Eastern region Getting the water to you 31% Cost of capital investment and maintenance 31% Customer 10% service Our people... Our people... Our people... South East Water Our approach Our customers Our community Our behaviour Our planet Our performance Performance, People and Planet Report 2015-2016 We aim to have unified business processes Our customers’ priorities lie at the heart Our infrastructure delivers a reliable We strive to inspire and motivate our We aim to minimise our overall We take our commitments to our which ensure we act in an environmentally of all we do.
    [Show full text]
  • South West Water Annual Performance Report and Regulatory Reporting Our Purpose Who We Are
    2018 South West Water Annual Performance Report and Regulatory Reporting Our purpose Who we are Bringing resources to life. South West Water provides drinking water and wastewater Our vision is to lead the water services in Cornwall, Devon and industry. We strive to live up to our parts of Somerset and Dorset. values consistently with integrity and transparency. Since 2016 it has also been providing drinking water services in the Bournemouth Water region. Trusted This Annual Performance Report and Regulatory Reporting Trusted by our customers and stakeholders to deliver the details our 2017/18 performance against the performance services that households and businesses depend on in commitments set for the 2015-20 regulatory reporting a fair, responsible and sustainable way. period. Separate commitments have been maintained in each operating area, and analysis is provided for each area within this report. Collaborative Working collaboratively with customers, regional organisations and agencies, suppliers and other stakeholders to identify and implement new and improved ways of working. Responsible Responsible leadership, governance and decision-making processes that support the delivery of high quality services which bring positive social, economic and environmental benefits to the regions we serve. Summary Are you a customer? We will produce a Summary Performance Report for each area that ensures you Progressive get the most important details To continually improve services we support a culture of from this document up front. innovation, utilising new technologies where appropriate in Published at the end of July 2018 at: order to better meet our customers' needs and priorities. www.southwestwater.co.uk/report2018 Welcome to South West Water Our business outcomes South West Water's 2015–20 Business Plan is based around eight 'outcomes' which are reflective of customer and other stakeholder preferences with regard to levels of investment and performance as well as compliance with our legislative obligations.
    [Show full text]
  • Shaping the Future Institute of Water Annual Conference 2018
    Scottish Area Newsletter Autumn 2018 The only professional body solely dedicated to supporting the careers of people working in the UK water industry. Shaping the Future Institute of Water Annual Conference 2018 Hunter Fairley and Stacey Bartlett from RPS Water share their experiences from attending their first annual conference… Hunter’s first conference experience began at the Institute of Water’s AGM. It was a great insight to the inner workings of the Institute and it was good to put faces to names. The Meet the Leaders event followed and started with a “panel show” like format, the crowd then asked several questions to two sets of industry leaders. Afterwards we all went downstairs and sat in a much more personal format with two of the leaders and even played some snakes and ladders. This is a highly recommended event as it gets everyone on the same level and allows for some great discussions. Stacey joined Hunter later at the Saint Gobain Evening at the Oran Mor in Glasgow’s West End. The evening had a fantastic Scottish theme which included a ceilidh, mini highland games and a quiz. The entertainment helped to create a light hearted and fun atmosphere in which we could socialise and get to know the other delegates. It was a nice way to ease into the conference and begin networking before the coming days events. Saint Gobain Evening attendees enjoy dancing and Highland Games Day 1 of the conference was set to cover a range of topics starting with ‘Embracing the Circular Economy’ in which there were some keynote speakers followed by a Q&A session with the panel.
    [Show full text]
  • Conference 2021 Brochure & Agenda
    MAINSTREAMING WATER EFFICIENCy: AVERTING A UK WATER CRISIS 15th-19th March Sponsored by Silver Sponsors Session Sponsors WELCOME TO THE WATERWISE CONFERENCE 2021 MAINSTREAMING WATER EFFICIENCy: AVERTING A UK WATER CRISIS MESSAGE FROM NICCI Hello and welcome to the 2021 Waterwise Conference! This year we're thrilled to be sharing yet another really exciting programme, with some amazing speakers. We've mixed up the format a bit to include panel discussions, 'In conversation' slots and a series of rapid-fire flash talks from water companies to update us on the fab stuff going on at the moment. We'll also be having breaks and - a first for our conference - a short mindfulness practice on Tuesday. This year our focus is on mainstreaming water efficiency to avert a UK water crisis. Water scarcity is an issue right here, right now, right across the UK, and in the conference sessions we'll be working together on how we can make sure it's part of the mainstream conversation, policymaking and action in terms of Nicci Russell overall ambition, housing, people, businesses, net zero and the environment. Managing Director I'd like to thank our Gold Sponsor South West Water, our Silver Sponsors Arqiva Waterwise and Methven, and our six Session Sponsors, for enabling us to share our conference with so many of you. Finally, thank you for signing up, and I hope you get the most out of the conference. THE WATERWISE FAMILY OUR SPONSORS GOLD SPONSOR Bringing water to life - supporting the lives of people and the places they love for generations to come.
    [Show full text]
  • All Life Depends
    All life depends Annual Report 2019 Who we are SES Water supplies 160 million litres of clean water each day to 712,000 people in east Surrey and parts of West Sussex, west Kent and south London. Our values Service Commitment Innovation Integrity Collaboration Compassion SES Water Annual Report 2019 2019 highlights • Despite challenges like the hottest summer on record, we met the majority of our annual performance commitments, including our leakage target for the 20th successive year • Our water continues to be of the highest quality and we made good progress towards ensuring every customer can be supplied by more than one treatment works • We have made significant capital investment, including the completion of our major refurbishment of Woodmansterne Treatment Works • We moved to using 100% renewable electricity, installed more solar panels and electric vehicles joined our fleet • Work started on a brand new website and customer billing system • Our Business Plan for 2020 to 2025 – developed in partnership with our customers and including several industry leading measures – was submitted to Ofwat • We significantly reduced our gearing level to achieve a better balance between debt and equity Revenue £66.8m 2019 £66.8m 2018 £65.0m Profit before tax £9.7m 2019 £9.7m 2018 £10.5m Capital investment £25.3m 2019 £25.3m 2018 £26.0m What we do We We We collect clean store 85% of our raw To make sure we We have 31 water comes from maintain high quality operational service underground sources drinking water for our reservoirs and (groundwater)
    [Show full text]