DOCSLIB.ORG

South West Water Annual Performance Report and Regulatory Reporting Our Purpose Who We Are

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
South West Water Annual Performance Report and Regulatory Reporting Our Purpose Who We Are 2018 South West Water Annual Performance Report and Regulatory Reporting Our purpose Who we are Bringing resources to life. South West Water provides drinking water and wastewater Our vision is to lead the water services in Cornwall, Devon and industry. We strive to live up to our parts of Somerset and Dorset. values consistently with integrity and transparency. Since 2016 it has also been providing drinking water services in the Bournemouth Water region. Trusted This Annual Performance Report and Regulatory Reporting Trusted by our customers and stakeholders to deliver the details our 2017/18 performance against the performance services that households and businesses depend on in commitments set for the 2015-20 regulatory reporting a fair, responsible and sustainable way. period. Separate commitments have been maintained in each operating area, and analysis is provided for each area within this report. Collaborative Working collaboratively with customers, regional organisations and agencies, suppliers and other stakeholders to identify and implement new and improved ways of working. Responsible Responsible leadership, governance and decision-making processes that support the delivery of high quality services which bring positive social, economic and environmental benefits to the regions we serve. Summary Are you a customer? We will produce a Summary Performance Report for each area that ensures you Progressive get the most important details To continually improve services we support a culture of from this document up front. innovation, utilising new technologies where appropriate in Published at the end of July 2018 at: order to better meet our customers' needs and priorities. www.southwestwater.co.uk/report2018 Welcome to South West Water Our business outcomes South West Water's 2015–20 Business Plan is based around eight 'outcomes' which are reflective of customer and other stakeholder preferences with regard to levels of investment and performance as well as compliance with our legislative obligations. Clean, safe and reliable Available and sufficient Responsive to customers drinking water resources See pages 16 to 17 g See pages 10 to 13 g See pages 14 to 15 g Resilience Reliable wastewater Protecting the environment See pages 18 to 19 g services See pages 22 to 25 g See pages 20 to 21 g We have set stretching performance commitments against each of these eight outcomes which are subject to significant Board, customer and other stakeholder scrutiny. Progress against these commitments has been summarised in each section respectively. Benefiting the community Fair charging for all See pages 26 to 29 g See pages 30 to 31 g About us Longham Lakes We provide water and wastewater services to South West We provide water services to Bournemouth Water Water customers in Cornwall, Devon and parts of Dorset customers in parts of Dorset, Hampshire and Wiltshire. and Somerset. 15,401km 2,832km of water mains of water mains 17,439km 0.5m of wastewater network residents 1.7m 5 residents treatment works 680 treatment works South West Water Limited Annual Performance Report and Regulatory Reporting 2018 Financial highlights Contents Annual Performance Report Annual Performance Revenue1 (£m) 41.1 ANNUAL PERFORMANCE REPORT 562.5 572.8 506.4 Welcome to South West Water f About us f Financial highlights f Overview £572.8m Reporting Regulatory Introduction from the Managing Director 02 2016/17: £562.5m 2015/16 2016/17 2017/18 Business model and strategy – Creating sustainable value 04 1 Operating profit (£m) 9.9 – Risk and accountability 06 234.3 247.1 209.8 Our performance – Performance summary 08 – Clean, safe and reliable drinking water 10 £247.1m – Available and sufficient resources 14 – Responsive to customers 16 2016/17: £234.3m 2015/16 2016/17 2017/18 – Resilience 18 – Reliable wastewater services 20 – Protecting the environment 22 1 Profit before tax (£m) 6.3 172.9 179.8 – Benefiting the community 26 154.4 – Fair charging for all 30 – Financial performance 32 £179.8m REGULATORY REPORTING 2016/17: £172.9m 2015/16 2016/17 2017/18 Governance 40 Assurance 50 Risk and compliance statement 57 Capital additions1 (£m) Risk Report 62 190.9 184.0 Accounting disclosures 74 8.4 Independent Auditors' report 78 126.3 Technical Auditor's report 82 £184.0m Additional financial assurance 85 Regulatory reporting 86 2015/16 2016/17 2017/18 2016/17: £190.9m Price review and other segmental reporting 92 Performance summary 104 Financial results reflect combined performance across all areas of supply. Additional regulatory information 110 Cost allocation and transfer pricing 140 (1) Reflects total statutory performance. 2017/18 2016/17 SWW 2015/16 BW 2015/16 Visit us for more information: www.southwestwater.co.uk southwestwater.co.uk/report2018 01 South West Water Limited Annual Performance Report and Regulatory Reporting 2018 INTRODUCTION FROM THE MANAGING DIRECTOR 2017/18 in review While 2017/18 will likely be remembered for the extreme weather events which impacted on water and wastewater services nationwide during March 2018 (see page 19), the year itself was characterised by solid operational and financial performance. High levels of drinking water quality were maintained, leakage targets were met and we made further improvements to customer service. The Company once again achieved overall Our increased use of smart systems and outperformance against its Outcome Delivery ‘business intelligence’ is designed to improve Welcome to our Annual Incentives (ODIs), resulting in a net reward of the way we operate, the speed we respond Performance Report and £2.6m for the year. Regretfully, whilst improving, to issues and our ability to interact with our Regulatory Reporting for 2017/18. we failed to meet our targets for pollution customers, through channels appropriate to control. A dedicated improvement programme their needs and preferences. We have also Dr Stephen Bird is underway. This has already resulted in a 19% undertaken ‘co-creation’ workshops with Managing Director reduction in overall pollution incidents since the customers on issues such as leakage and start of the five-year period (2015-20) and we external flooding, in order to gauge how we are confident in our ability to reduce the number can better deliver the services they rely on. of incidents further during 2018/19. We continued to expand our award-winning 19% Prioritising health and safety affordability schemes during 2017/18 recognising Reduction in total pollution The health, safety and wellbeing of our the challenging financial circumstances some people remains paramount to our operations. of our customers face. This included the roll-out incidents since 2015 In recognition of its importance, Pennon of our first ever social tariff for customers in the Group appointed a new Director for Health, Bournemouth Water region. Safety, Security and Assurance in 2017 and 0 subsequently launched the Group-wide Delivering what matters most Bathing waters deemed non- HomeSafe initiative to facilitate improved A clean, safe and reliable supply of drinking health and safety awareness and positive water continues to be our customers' number compliant due to our assets behavioural change. one priority and I am pleased to report that drinking water quality remained at near-perfect It is our ambition to deliver sector-leading levels in both service areas during 2017/18. 88 and 85 performance in this area and South West Increasing Bournemouth Water continues to seek out and implement Key investments during the year included new and South West Water’s new technologies and ways of working that Granular Activated Carbon (GAC) facilities 1 will further protect our staff. commissioned at three water treatment SIM scores works, in addition to significant progress with Improving the customer journey construction on the cutting edge Mayflower In recent years South West Water has focused Water Treatment Works serving the Plymouth on delivering improvements to our customer area (see page 13), which remains on track for service through investment in people, systems commissioning this year. and training. In 2017/18 our customer service (SIM) score reached its best ever. We are South West Water recorded its 21st consecutive also proud to have achieved the Institute of year of no water restrictions, while the Customer Service 'Service Mark' accreditation Bournemouth Water region maintained during the year. its record of having no restrictions since privatisation in 1989. The unprecedented As part of our strategy to adopt an ever challenges caused by extreme weather in more proactive approach to customer spring 2018 (see page 19) impacted upon our service, we have been developing our performance in some areas including durations capabilities to gather, consolidate and of interruptions to supply, however this is not (1) Service Incentive Mechanism. utilise data from across the business. representative of the long-term trend. 02 southwestwater.co.uk/report2018 South West Water Limited Annual Performance Report and Regulatory Reporting 2018 Annual Performance Report Annual Performance Governance principles • Our governance structure is designed to ensure that we operate effectively and cohesively across the Pennon Group with efficient and transparent decision making while preserving the degree of regulatory independence required of South West Water's ringfenced regulatory business. See pages 40 to 41 g • We have adopted our own Board leadership, transparency and governance Code setting out how we comply with Ofwat's principles. To further strengthen this, we have appointed a Senior Independent Non-Executive Director specifically Reporting Regulatory for South West Water. See page 46 g • South West Water's governance framework, including the Board, Committees of the Board, the Executive Management and Executive led Sub-Committees and Steering Groups, ensures appropriate leadership oversight of the operations of the Company. See pages 44 to 49 g Protecting the environment Isles of Scilly In 2017, nearly 98% (140 out of 143) of bathing Our increased use of smart waters in the South West Water region met systems and business intelligence During 2016 we made an expression the tougher EU standards introduced in 2015.
Load more

Recommended publications
  • Consultation on the Drinking Water Regulations 2017 Summary of Responses
    Consultation on the Drinking Water Regulations 2017 Summary of responses May 2018 © Crown copyright 2018 You may re-use this information (excluding logos) free of charge in any format or medium, under the terms of the Open Government Licence v.3. To view this licence visit www.nationalarchives.gov.uk/doc/open-government-licence/version/3/ or email [email protected] This publication is available at www.gov.uk/government/publications Any enquiries regarding this publication should be sent to us at: Drinking Water Quality 3rd Floor Seacole Block 2 Marsham Street SW1P 4DF Email: [email protected] www.gov.uk/defra Contents Introduction .......................................................................................................................... 1 Overview of responses ........................................................................................................ 2 Summary of responses and government response ............................................................. 2 Water Supply (Water Quality) (Amendment) Regulations 2017 ....................................... 3 Private Water Supplies (England) (Amendment) Regulations 2017 ............................... 11 Amendments made to guidance and regulations ............................................................... 29 Water Supply (Water Quality) (Amendment) Regulations 2017 ..................................... 29 Private Water Supplies (England) (Amendment) Regulations 2017 ............................... 34 Next steps .........................................................................................................................
    [Show full text]
  • Echo Helps with Planting Remembrance Poppies at the Tower of London P.2
    November 2014 011 Echo helps with planting remembrance poppies at The Tower of London p.2 In this edition... Jim Kent - The Last of a Generation p.4 A charitable Cake Bake to remember p.8 Cage Fighting p.18 Echo helps with planting remembrance poppies at The Tower of London Mandy McCubbin, Account Manager explains how Echo got involved with planting poppies through one of Echo’s newest clients – Historic Royal Palaces. In September Echo’s Bristol contact The resulting proceeds – potentially We had a great team-building day in centre took on a brand new client – worth millions of pounds – will be very moving, atmospheric surroundings. Historic Royal Palaces. shared equally amongst six service Between us I believe we planted over 500 charities. poppies. The Echo team were immediately handling high volumes of customer From the Echo team’s perspective the The number increased as other volunteer enquiries regarding the ‘Blood Swept campaign has been fast moving – a groups got involved throughout October Lands and Seas of Red’ installation in massive rush of initial calls that we until the 888,246 target was reached The Tower of London’s famous dry were fully prepared to handle has now when the last poppy was symbolically moat. steadied to a more balanced volume. planted on Remembrance Day. Ceramic poppies were planted to mark After representing the campaign and We were also fortunate to meet Paul the 100th anniversary of the outbreak Historic Royal Palaces for a number Cummins - the artist who designed the of World War One in a bid to both raise of weeks, the Echo team were keen to ceramic tributes.
    [Show full text]
  • Planning Advice for Integrated Water Management’ Note Shows Planners What Is Possible in Practice
    Prepared as part of the Cambridge Natural Capital Leaders Platform Sink or Swim Water Collaboratory Summary Many planners do not think about water issues in a joined-up way, and until now there has been no single source of information on how the water sector works. There is a growing awareness of the important role of planning in joining up land use and water management. But there is a need to get the message across to planners that water is important and getting involved in partnerships to manage water will bring many benefits. The ‘Planning Advice for Integrated Water Management’ note shows planners what is possible in practice. This ‘Supplementary Case Studies’ document highlights the case studies, drawn from across the water sector, that support each section ranging from managing surface water and flood risk and enhancing biodiversity to providing housing, business development and infrastructure needs. It aims to empower planners to engage with water issues and encourage innovation in meeting development needs in a more sustainable way. Acknowledgements The Advice Note was written by Peter Bide with assistance from Dr Gemma Cranston of the University of Cambridge Institute for Sustainability Leadership (CISL). We would particularly like to thank the Department of Environment, Food and Rural Affairs (Defra), the Environment Agency, the Town and Country Planning Association (TCPA), the Chartered Institute of Water and Environmental Management (CIWEM) and the Construction Industry Research and Information Association (CIRIA) for their support. We are indebted to Professor Richard Ashley, Jan Brooke, Julia Chatterton, Richard Cole, Andrew Coleman, Rob Collins, Geoff Darch, Hugh Ellis, Stephen Langlois, Mark Matthews, Professor Tim O’Riordan, Jenny Phelps, Paul Shaffer and Jean Venables, and many others who provided helpful comments and guidance on the Advice Note.
    [Show full text]
  • Birmingham, the City with the Tastiest Tap Water in Britain1
    Managing water risks in Birmingham, the city with the tastiest tap water in Britain1 Bertha Darteh2, Alistair Sutherland3, Jennifer Chlebek4, Geoff Denham5, Rae Mackay6 1. INTRODUCTION 1.1 Urban Water Management (UWM) issues in Birmingham Birmingham is reputed to have the tastiest tap-water in Britain and it certainly has plenty of it. Why was a city with excellent drinking water selected to participate in an international project addressing problems in urban water management? In fact, Birmingham has too much water. Since 1904, its main water supply has been imported through a 118 km pipeline from the Elan Valley in South Wales. After use by households and industry, this water is treated and then discharged into the city’s water courses. Leakage of the imported water from the supply and wastewater systems has contributed to the city’s rising groundwater table and has increasingly posed risks to property. Until the decline in British manufacturing industry, Birmingham was the UK’s centre for engineering, and many factories extracted groundwater for heavy industrial use. Current groundwater exploitation is much reduced from its historical peak, adding to the problem of high groundwater levels. Large areas of the city have impervious surfaces, including roofs, that don’t soak up water, so when it rains these increase the risk of local flooding. Climate change carries a higher likelihood of intense rainfall which contributes to an increased local flooding risk. 1 Darteh, B. et al. 2010. Managing water risks in Birmingham, the city with the tastiest tap water in Britain. [Online]. Available at: http://www.irc.nl/page/58311 [Accessed 11 February 2011].
    [Show full text]
  • Domestic Water Metering – Is the Law Adequate?
    DOMESTIC WATER METERING – IS THE LAW ADEQUATE? Anne Robson & Peter Howsam Institute of Water & Environment, Cranfield University Introduction Most domestic properties in England and Wales currently have their water and wastewater charges billed in one of two ways - either as an unmetered charge, based on the property, usually its former rateable value; or as a metered (volumetric) charge, based on a water meter reading. As a general rule, whether an unmetered or metered charging basis would result in a lower bill for a specific customer depends on how much that customer currently pays, the number of occupiers, and how much water is used. Before 1973, water services were provided by a mixture of local authority and private undertakers; the Water Services Act 1973 created the structure1 that survived until privatisation. The Water Act of 1989 brought about the privatisation of the water industry in England and Wales; it created 10 major regional water and sewerage companies and retained 29 smaller water-only companies. The idea that the private sector should be more involved in funding water projects dates back to the time of the Thatcher Government. Former Conservative Prime Minister, Margaret Thatcher, argued that public borrowing was not the best way to fund expensive water projects, leaving private capital as the only source of funds. Thus, the water industry in England and Wales was floated on the stock market in 1989. The Director General of Water Services was appointed to be the economic regulator of the industry, with duties which included setting price limits to control the revenue companies can collect from their customers in bills, and protecting customers.
    [Show full text]
  • Cross Sector Collaboration to Meet the Needs of Our Region
    Image provided by South West Water Sunset over River Trenchford Cross Sector Collaboration to MeetThe the Water Needs of RetailOur MarketRegion Webinar 23/06/2021 12:004 Years – 13:30 On Hosted by the South West Area Chaired by Paul Hickey - RAPID Supported by Nicola Richter - WRc Introduction to the Event The National Framework for Water Resources, which was published by the Environment Agency in 2020, outlined the long term needs of England. This event will look at policy developments since then, on-going national coordination and how the West Country Water Resources group is progressing the long terms strategy for the South West with speakers from Defra, RAPID (Regulators Alliance Progressing Infrastructure RAPID Map Development), South West Water, EA (Environment Agency) & DWI (Drinking Water Inspectorate). RAPID is a regulatory partnership between Ofwat, the EA and the DWI. RAPID’s goal is to facilitate the coordinated delivery of a programme of strategic water resource schemes required to meet the needs of people, the economy and our environment as set out in the National Water Resource Framework. As well as test the regulatory and commercial arrangements for water resource infrastructure to ensure it is fit for future needs. Event Programme The event will occur via MS Teams and the first 10 minutes will allow members to network with one another in breakout rooms. 12:10 Welcome Introduction to the Institute of Water and an overview of todays event. 12:15 National Perspective Government aspirations and policy context, Regional planning, national coordination, strategic resource schemes and RAPID. 12:35 West Country Water Resources Update Regional needs and future projections, key themes emerging for regional strategy and strategic supply schemes including links to other regions.
    [Show full text]
  • THE DEVELOPMENT of the WATER INDUSTRY in ENGLAND and WALES Cover Photograph: Ryburn Dam, Yorkshire
    THE DEVELOPMENT OF THE WATER INDUSTRY IN ENGLAND AND WALES Cover photograph: Ryburn Dam, Yorkshire. Courtesy of Yorkshire Water Services Limited. This document sets out our understanding of the development of, and of some of the legal provisions affecting, the water industry in England and Wales. Every reasonable effort has been made to make the information and any commentary accurate and up to date, but no responsibility for its accuracy and correctness, or for any consequences of relying on it, is assumed by the Office of Water Services. The information and commentary does not, and is not intended to, amount to legal advice to any person, nor is it a substitute for the relevant legal provision. Anyone in doubt about how they may be affected by any of the legal provisions referred to in the document should seek legal advice. CONTENTS 1. OVERVIEW 1 1.1 GOVERNMENT POLICY 1 1.2 EARLY CONSOLIDATION 1 1.3 RESTRUCTURING 2 1.4 PRIVATISATION 3 1.5 THE INDUSTRY TODAY 3 2. INITIAL CO-ORDINATION OF WATER RESOURCES IN ENGLAND & WALES 5 2.1 INTRODUCTION 5 2.1.1 Water supply 5 2.1.2 Sewerage & sewage disposal 6 2.1.3 Other interests in water resources 7 2.2 WATER RESOURCES ACT 1963 8 2.2.1 Background 8 2.2.2 River Authorities 8 2.2.3 Water Resources Board 9 2.2.4 Central government 9 2.3 MANAGEMENT OF RESOURCES UNDER THE 1963 ACT 10 2.4 SERVICE DELIVERY 11 2.5 THE NEED FOR CHANGE 11 3. ESTABLISHMENT OF THE WATER AUTHORITIES 12 3.1 INTRODUCTION 12 3.2 WATER ACT 1973 12 3.2.1 Policy proposals 12 3.2.2 Functions of the water authorities 15 3.2.3 Financial arrangements 16 3.2.4 Constitution of the water authorities 16 3.2.5 Board structure 17 3.2.6 Role of central government 18 3.2.7 National Water Council 19 3.2.8 Household water bills 19 3.2.9 Statutory water companies 20 3.2.10 Pollution control 20 3.3 THE POST 1974 OPERATING ENVIRONMENT 22 3.3.1 Access to finance 22 3.3.2 Environmental performance 26 3.4 WATER ACT 1983 27 3.4.1 Constitutional changes 27 3.4.2 Financial changes 28 3.5 THE NEED FOR CHANGE 28 4.
    [Show full text]
  • Performance, People and Planet 2015
    Performance, People and Planet 2015 - 2016 South East Water annual performance summary and corporate social responsibility report Our business Good to know South East Water, supplies top quality drinking water 540 million litres of water a day – that’s how to 2.1 million customers in the south east of England. much water we supply to around 2.1 million Through a network of 9,000 miles of pipe, we deliver people 540 million litres of water every day. The skill and expertise of our employees ensures our customers’ 83 water treatment works – that’s how we water meets the highest of standards. ensure our water is of the highest quality Our vision is to be the water company people want to – that’s be supplied by and want to work for. Everything we do 500,000 water quality tests each year how we ensure your water meets the highest is underpinned by technical excellence. standards 9,000 miles of water mains – that’s how we Our supply area transfer fresh drinking water direct to your tap 849 employees – that’s how we make sure your water supply runs 24 hours a day, 365 days a year How we invest in your water Where each £1 of your bill is spent Water extraction 8% Water treatment 20% Western region Eastern region Getting the water to you 31% Cost of capital investment and maintenance 31% Customer 10% service Our people... Our people... Our people... South East Water Our approach Our customers Our community Our behaviour Our planet Our performance Performance, People and Planet Report 2015-2016 We aim to have unified business processes Our customers’ priorities lie at the heart Our infrastructure delivers a reliable We strive to inspire and motivate our We aim to minimise our overall We take our commitments to our which ensure we act in an environmentally of all we do.
    [Show full text]
  • Shaping the Future Institute of Water Annual Conference 2018
    Scottish Area Newsletter Autumn 2018 The only professional body solely dedicated to supporting the careers of people working in the UK water industry. Shaping the Future Institute of Water Annual Conference 2018 Hunter Fairley and Stacey Bartlett from RPS Water share their experiences from attending their first annual conference… Hunter’s first conference experience began at the Institute of Water’s AGM. It was a great insight to the inner workings of the Institute and it was good to put faces to names. The Meet the Leaders event followed and started with a “panel show” like format, the crowd then asked several questions to two sets of industry leaders. Afterwards we all went downstairs and sat in a much more personal format with two of the leaders and even played some snakes and ladders. This is a highly recommended event as it gets everyone on the same level and allows for some great discussions. Stacey joined Hunter later at the Saint Gobain Evening at the Oran Mor in Glasgow’s West End. The evening had a fantastic Scottish theme which included a ceilidh, mini highland games and a quiz. The entertainment helped to create a light hearted and fun atmosphere in which we could socialise and get to know the other delegates. It was a nice way to ease into the conference and begin networking before the coming days events. Saint Gobain Evening attendees enjoy dancing and Highland Games Day 1 of the conference was set to cover a range of topics starting with ‘Embracing the Circular Economy’ in which there were some keynote speakers followed by a Q&A session with the panel.
    [Show full text]
  • Inclusion at Anglian Water by Abbi Bishop Anglian Water’S Inclusion Community and Respecting Them for What Makes Them Unique
    EASTERN AREA NEWSLETTER Issue 13 | October 2020 Anglian Water, SES Water, Welsh Water to accurately predict which properties would see an increased and Aiimi hosted their first collaborative water demand profile in the summer months. industry hackathon in September, generating some The Royal Flush used Acorn and smart meter data to better exceptional outputs and insights. understand usage to link it to activities and behaviours. Over a period of two weeks 20 teams from across the globe Yorkshire Water created a novel dashboard “Leakage used data from the three companies, including over 400 million Hunter” showcasing customer-side leakage. lines of anonymised smart meter data, to answer four challenge statements focused on water consumption. Melissa Tallack, Head of Data and Digital Services at Anglian Water, said: “Collaborative events like the water consumption These were: hack demonstrate and facilitate the power of putting data 1. Improving how we calculate water balance into the hands of a broader group of people.” 2. Predicting water consumption hotspots ​​​A series of notable speakers presented over the two weeks including Judith Batchelar, director of brand at 3. Helping customers save water and money Sainsbury’s, who spoke on the benefits of collaboration and effectively harnessing data. 4. Identifying customer-side leakage The teams were given two weeks to come to their conclusions with consultancy RPS crowned the overall winners. Their proposal tackled the water balance challenge statement and used a property nightline calculation to provide a more accurate reading. As a result, water companies can have increased confidence that a rise in the night flow is due to a leak breaking out and therefore able to respond more quickly.
    [Show full text]
  • Conference 2021 Brochure & Agenda
    MAINSTREAMING WATER EFFICIENCy: AVERTING A UK WATER CRISIS 15th-19th March Sponsored by Silver Sponsors Session Sponsors WELCOME TO THE WATERWISE CONFERENCE 2021 MAINSTREAMING WATER EFFICIENCy: AVERTING A UK WATER CRISIS MESSAGE FROM NICCI Hello and welcome to the 2021 Waterwise Conference! This year we're thrilled to be sharing yet another really exciting programme, with some amazing speakers. We've mixed up the format a bit to include panel discussions, 'In conversation' slots and a series of rapid-fire flash talks from water companies to update us on the fab stuff going on at the moment. We'll also be having breaks and - a first for our conference - a short mindfulness practice on Tuesday. This year our focus is on mainstreaming water efficiency to avert a UK water crisis. Water scarcity is an issue right here, right now, right across the UK, and in the conference sessions we'll be working together on how we can make sure it's part of the mainstream conversation, policymaking and action in terms of Nicci Russell overall ambition, housing, people, businesses, net zero and the environment. Managing Director I'd like to thank our Gold Sponsor South West Water, our Silver Sponsors Arqiva Waterwise and Methven, and our six Session Sponsors, for enabling us to share our conference with so many of you. Finally, thank you for signing up, and I hope you get the most out of the conference. THE WATERWISE FAMILY OUR SPONSORS GOLD SPONSOR Bringing water to life - supporting the lives of people and the places they love for generations to come.
    [Show full text]
  • All Life Depends
    All life depends Annual Report 2019 Who we are SES Water supplies 160 million litres of clean water each day to 712,000 people in east Surrey and parts of West Sussex, west Kent and south London. Our values Service Commitment Innovation Integrity Collaboration Compassion SES Water Annual Report 2019 2019 highlights • Despite challenges like the hottest summer on record, we met the majority of our annual performance commitments, including our leakage target for the 20th successive year • Our water continues to be of the highest quality and we made good progress towards ensuring every customer can be supplied by more than one treatment works • We have made significant capital investment, including the completion of our major refurbishment of Woodmansterne Treatment Works • We moved to using 100% renewable electricity, installed more solar panels and electric vehicles joined our fleet • Work started on a brand new website and customer billing system • Our Business Plan for 2020 to 2025 – developed in partnership with our customers and including several industry leading measures – was submitted to Ofwat • We significantly reduced our gearing level to achieve a better balance between debt and equity Revenue £66.8m 2019 £66.8m 2018 £65.0m Profit before tax £9.7m 2019 £9.7m 2018 £10.5m Capital investment £25.3m 2019 £25.3m 2018 £26.0m What we do We We We collect clean store 85% of our raw To make sure we We have 31 water comes from maintain high quality operational service underground sources drinking water for our reservoirs and (groundwater)
    [Show full text]