Confidential
[email protected] 2020-01-16 15:20:10 +0000 St. Louis Lambert International Airport RFQ Submission November 1, 2019 ifm MAG 1 Cover letter ........................................................................................................................................................................ 1 2 Executive Summary and Strategic Rationale ....................................................................................................................... 2 3 Description of the IFM Investors Team ............................................................................................................................... 4 3.1 Description of Team Members .................................. ........................ ..................... .. ...................... .. ...................... .. ................ .. 4 4 Operational and Management Capability ........................................................................................................................... 5 4.1 Operational and Maintenance Expertise ............................................................................................................ ................ .. .... .. 6 4.2 Capital Improvement Experience ................... ...... .. ................ ...... .. ................ .. ... ...... .. ... ............. ...... .. ... ............. ...... .. ... ........... 15 4.3 Customer Service .........................................................................................................................................