Hoorn, J. F. (2018). Theory of robot communication: I. The medium is the communication partner. arXiv:cs, 2502565(v1), 1-21. 1 Theory of Robot Communication: I. The Medium is the Communication Partner Johan F. Hoorn1,2 1 Department of Computing and School of Design, The Hong Kong Polytechnic University, 999077, Hong Kong. 2 Department of Communication Science, Vrije Universiteit Amsterdam, 1081 HV, The Netherlands. Correspondence should be addressed to Johan F. Hoorn;
[email protected] Abstract When people use electronic media for their communication, Computer-Mediated Communication (CMC) theories describe the social and communicative aspects of people’s interpersonal transactions. When people interact via a remote-controlled robot, many of the CMC theses hold. Yet, what if people communicate with a conversation robot that is (partly) autonomous? Do the same theories apply? This paper discusses CMC theories in confrontation with observations and research data gained from human-robot communication. As a result, I argue for an addition to CMC theorizing when the robot as a medium itself becomes the communication partner. In view of the rise of social robots in coming years, I define the theoretical precepts of a possible next step in CMC, which I elaborate in a second paper. Introduction Currently, the development and application of social robots in real-life settings rapidly increases. Whereas robots initially were the domain of science-fiction, today, social robots are tried out in service-oriented professions in healthcare, education, and commerce (Broadbent, 2017). Habitually, general-purpose robots are readied for a particular task in a particular environment such as guidance through an exhibition or reception in a hotel (Broadbent, 2017).