Health services in SUDBURY AND GREAT CORNARD
THE BEST OF HEALTH FOR WEST SUFFOLK 2 INTRODUCTION
In this directory you can find information about:
SUDBURY COMMUNITY HEALTH CENTRE 3 CLINICS AND SURGERIES 4 GP SURGERIES 12 SURGERIES IN SUDBURY 14 This directory has information about health services and some SCHOOL NURSING 18 of the other related services which HEALTH VISITING 18 are on offer in Sudbury. It has been produced by the NHS West COMMUNITY PHARMACIES 19 Suffolk Clinical Commissioning DENTISTS 21 Group (which plans and buys healthcare for 241,000 people in OPTICIANS 23 west Suffolk) in partnership with MENTAL HEALTH SUPPORT 25 Babergh District Council. OTHER SERVICES 27 Thanks to all the people who have CHILDREN’S CENTRES 33 contributed to this directory. All possible efforts have been made to HEALTHY LIVING 34 make this information accurate at the BEREAVEMENT SUPPORT time of going to press. If you notice AND MEALS ON WHEELS 37 anything that is incorrect, please telephone 01284 758 016 or email: SUPPORTING PEOPLE [email protected] WITH DEMENTIA 38
HOSPICE CARE 39 An up to date electronic version of this directory is available at: USEFUL CONTACTS 39 www.westsuffolkccg.nhs.uk TRANSPORT 42 SUDBURY COMMUNITY HEALTH CENTRE 3
The Sudbury Community Health Centre opened in early 2015, providing state of the art health facilities for people in and around Sudbury, representing a significant achievement for the NHS and local people who played a significant role in making the project happen. The new facility delivers a range of local healthcare services including the Siam GP surgery and replaces Walnuttree, St Leonard’s and Acton Lane clinics. A new pharmacy will soon open at the health centre. Services housed in the new building include: SUDBURY COMMUNITY HEALTH CENTRE • Community midwifery, health visitors, district nurses, community Church Field Road nurses, occupational therapists, Sudbury physiotherapists and support CO10 2YA workers. • GP services from Siam GP surgery Email: comments@ • Musculoskeletal physiotherapy, westsuffolkccg.nhs.uk podiatry, speech and language Main reception: 01787 886 300 therapy and continence clinics. (opening hours 8am-5.30pm, • Neurology, urology, ophthalmology Monday-Friday) and orthopaedics. • Paediatrics, dermatology, audiology, Siam GP Practice: gynaecology, rheumatology. 01787 886444 • X-ray. Suffolk Community Healthcare: 0300 1232 425 Free parking is available. There is no A&E service. Siam Surgery does offer Allied Health Professionals a minor injuries service for its patients. Suffolk (physiotherapy): 01473 770 066 The health centre project was started by NHS Suffolk and the health centre is commissioned by the NHS West Suffolk CCG. 4 SUDBURY COMMUNITY HEALTH CENTRE
AUDIOLOGY This clinic gives hearing aid Monday, Tuesday and Friday (on third wearers the opportunity to have Friday of the month, morning only) their hearing aid re-tubed and By appointment only. maintained, to get replacement Provider: West Suffolk Hospital batteries and to discuss hearing aid GP referral matters. For appointments, please call 01284 713507. Replacement batteries are also available from health centre receptionists.
CARDIAC REHABILITATION Following an initial assessment, Wednesdays and Fridays - this specialist team helps with see description for details. self management. Home visits Provider: Suffolk Community are occasionally offered where Healthcare appropriate. For more information, Referral from health professional call 01787 886376. Group exercise programmes are on Friday mornings and exercise assessments and clinics on Friday afternoons. The out of hours exercise programme is on Wednesday evenings.
CHILDREN’S SPEECH AND Speech and language therapists LANGUAGE THERAPY assess and treat children Daily (excluding bank holidays) with speech, language and All day communication difficulties. These Provider: Suffolk Community can include unclear speech, little Healthcare or no spoken language, slow or Open referrals through a form, unusual development of spoken usually done by health visitors, language, difficulties with chewing paediatricians, GPs, early-years or eating and drinking, difficulties settings and schools understanding what people say to them, stammering, and voice problems. 5
DENTAL SERVICES This specialist clinic offers Wednesdays and Thursdays community dental services to a 8.30am-5pm variety of patients, including people Provider: CDS-CIC with learning disabilities or complex Health professional or self-referral medical conditions, people who use mental health services, the homeless or those with physical and sensory impairments. NHS charges will apply (see page 22 for full details).
DERMATOLOGY This clinic provides a comprehensive Tuesday and Wednesday mornings service for adults and children with Provider: West Suffolk Hospital skin problems. GP or hospital referral
DIETETIC CLINIC This clinic offers support and advice First Tuesday of the month, second to patients who are overweight, Tuesday morning of the month concerned about their diet or are Provider: West Suffolk Hospital worried they may be lacking in GP referral certain nutrients.
DIABETIC Support for diabetics. Support is also First and second Thursdays of the available at your GP surgery. month, morning Provider: West Suffolk Hospital GP referral
DISTRICT NURSES The chance to get assistance and Mondays, Tuesdays and Fridays support from the nursing team. Provider: Suffolk Community You can refer yourself by calling Healthcare the care coordination centre on Open referral 03001232425. 6 SUDBURY COMMUNITY HEALTH CENTRE
EARS, NOSE AND THROAT Ear, nose and throat clinic Friday mornings (appropriate specialist). Provider: West Suffolk Hospital GP referral
ELDERLY MEDICINE Support and medication for the First Wednesday of the month, mornings elderly. GP referral
EPILEPSY NURSE Providing support for people with Third Thursday of the month, epilepsy. second Tuesday Provider: Suffolk Community Healthcare GP referral
FALLS A clinic to provide assistance First Wednesday of the month, mornings to those who have had or are Provider: Suffolk Community Healthcare susceptible to falls. GP referral
GASTROENTEROLOGY Supporting patients with diseases First, third and fourth Thursday of the intestines, liver or pancreas. of the month, mornings Provider: West Suffolk Hospital GP referral
GENERAL SURGERY Providing general surgery. First and third Monday of the month, second and fourth Tuesday, Wednesday afternoons Provider: West Suffolk Hospital GP referral 7
GYNAECOLOGY Ensuring the health of the female Wednesday mornings reproductive systems. Provider: West Suffolk Hospital GP referral
HEART FAILURE This clinic works with patients First Tuesday and second to improve their quality of life and fourth Wednesdays of the month, by helping them manage the mornings symptoms of heart failure. The clinic Provider: Suffolk Community Healthcare helps educate patients about their GP referral condition and the improvements they could gain through diet, exercise and medication.
LEG ULCER CLINIC Offering support, advice and Mondays, Tuesdays and Fridays treatment for those with leg ulcers. Provider: district nurses GP referral
PULMONARY REHABILITATION A twice weekly, 6 week programme Tuesdays and Thursdays of exercise therapy and education Provider: Suffolk Community Healthcare to encourage self-management and Referral from health professional improve understanding and control of breathlessness symptoms in COPD and other chronic progressive lung conditions. This is currently run at Stevenson Centre, Stevenson Approach, Great Cornard, CO10 0WD, though will be held at the health centre soon. Assessments can take place at the health centre. 8 SUDBURY COMMUNITY HEALTH CENTRE
MENTAL HEALTH Provider: Norfolk and Suffolk NHS Foundation Trust
Sudbury, Great Cornard and the surrounding area is covered by the Bury South Integrated Delivery Team (IDT), based in Bury St Edmunds but operating from a satellite base in the new health centre. This supports individuals with mental health problems and learning disabilities, and their families, across the age range from children to adults. Input is provided for a a number of different groups. Child and Family - for children and young people up to the age of 13 (appointments are generally offered in Bury St Edmunds). Youth - 14 to 25, age appropriate support is offered to young people who may be developing a mental health difficulty. Adult and Enhanced Community - for people over 25 with significant mental health difficulties. Complexity in Later Life - any older person with complex needs or early dementia. Neuro Developmental Pathway - all adult service users with moderate learning disabilities and significant mental health needs or challenging behaviour. The aim is to support individuals and their families to achieve their desired goals. For all current service users call 01284 733 188. All new referrals are seen by the Suffolk Access and Assessment Service - call 0300 1231334. 9
MIDWIVES The Gainsborough Midwifery Team Daily (antenatal) and twice weekly is part of West Suffolk NHS (postnatal) Foundation Trust. The Midwifery team Provider: West Suffolk Hospital provide antenatal and postnatal care GP or self-referral and support to women and families. Antenatal clinics are held five days a week and postnatal clinics twice a week. Details on how to refer for midwifery care can be obtained from your GP surgery. Tel: 01787 886 496.
NEUROLOGY For the assessment and treatment Monday mornings of neurological problems. Provider: West Suffolk Hospital GP referral
OPHTHALMOLOGY Specialising in eye problems. Second and fourth Thursday of the month, afternoons Provider: West Suffolk Hospital GP referral
ORTHOPAEDIC Surgery concerning the skeletal Second and fourth Tuesday of the month, system, such as hip and knee. Wednesday and Thursday afternoons Provider: West Suffolk Hospital GP referral
ORTHOPTIC CLINIC This clinic sees children with a First Thursday of the month, mornings, variety of eye problems including fourth Thursday, afternoons eye alignment and movement Provider: West Suffolk Hospital (strabismus), lazy eye (amblyopia), GP, health visitors or school nurse double vision (diplopia) and how the referral eyes work together (binocular vision). 10 SUDBURY COMMUNITY HEALTH CENTRE
PAEDIATRIC For children aged up to 18 years. Thursday mornings Provider: West Suffolk Hospital GP referral
PAEDIATRIC PHYSIOTHERAPY Children aged up to 18 can Wednesday afternoons, Thursdays be referred to this clinic for Provider: Suffolk Community Healthcare rehabilitation from a team of GP or hospital referral specialist paediatric physiotherapists who are experienced in assessing and treating children to help them fulfil their potential.
PARKINSON’S NURSE Check-ups for people suffering from First Friday of the month, afternoons Parkinson’s disease. Provider: Suffolk Community Healthcare GP referral
PHLEBOTOMY Taking blood from patients for tests. Weekdays - 8.30am to 4pm Please bring any forms with you and Provider: West Suffolk Hospital remember to fast if necessary. GP referral
PHYSIOTHERAPY At this clinic, patients can receive Weekdays - all day an accurate diagnosis and effective Provider: Allied Health Professionals treatment for a range of physical GP referral of self-referral conditions from experienced physiotherapists. Tel: 01473 770 066 www.ahpsuffolk.co.uk 11
RHEUMATOLOGY This specialist clinic offers help Mondays for patients with clinical problems Provider: West Suffolk Hospital involving joints, soft tissues, GP or hospital referral autoimmune diseases, vasculitis and connective tissue.
SELF WEIGH BABY CLINIC A chance to weigh your baby. Tuesdays 2pm-3pm Provider: Health Visiting Team Drop-in
SPEECH AND LANGUAGE THERAPY The speech therapy clinic assesses Tuesday afternoons, second, third and treats speech, language and fourth Thursday of the month, and communication problems in mornings people of all ages to help them to Provider: Suffolk Community communicate to the best of their Healthcare ability. GP, school nurse or health visitor referral
UROLOGY Focusing on the surgical and medical Friday afternoons diseases of the male and female Provider: West Suffolk Hospital urinary tract system and the male GP referral reproductive organs.
WEIGHT AND HEALTH CLINIC The health visiting team perform First Wednesday of each month, weight and health checks for your 5.30pm-7pm baby. This is also offered at the Provider: Health visitors children’s centres (see page 33 Drop-in for details). 12 GP SURGERIES
MEET THE TEAM chest infections, sore throats and sexual health problems. They can also provide General practice is developing and emergency contraception. changing all the time and staff are regularly updating and acquiring MACMILLAN COMMUNITY new skills. Here you will find more CANCER NURSES information on who’s who and when they can treat you. This is a pilot scheme supporting cancer patients in the community throughout Receptionists: Are trained to help you their treatment. This is a pilot project choose the right appointment with which is available at Hardwicke House the right health expert. Sharing the and Siam Surgery practices. reason why you need to come to the surgery will help them find the right The scheme is designed to provide appointment for you. more personalised care, timely and effective management of the Health care assistants: Support the side effects of treatment, support practice nurses by carrying out blood your carer, and help you maintain pressure checks, NHS health checks, independence and return to work. ECGs, hearing tests, basic dressings and taking new patient details. They Nurses and support workers provide can also take blood and test urine. one-to-one support, including a assessing your overall needs, setting up Practice nurses: Provide a range of a care plan, treatment support, advice services such as complex dressings, about lifestyle and changes, planning annual health checks, ear syringing, for future needs, supporting carers, vaccinations (including baby health and wellbeing clinics, efficient vaccinations) and travel advice. They access to hospital when needed, and can also advise on contraception, referral to other services. stopping smoking and managing long term chronic conditions. The service is available from 9am to 5pm from Monday to Friday (excluding Nurse practitioners: Run minor bank holidays). illness clinics and are often a good alternative to seeing the doctor. Nurse For more information, call Sarah Orr practitioners can prescribe medication on 07767 004 536 or Jane Bennett and can therefore see patients with a on 07767 004 269. You can also be variety of minor illnesses including ear referred through your GP, key worker ache, stomach pain, urinary infections, or district nurse. GP SURGERIES 13
DIABETES
West Suffolk Hospital operates specialist nursing clinics for patients with type 1 or 2 diabetes needing support. Speak to your GP for more details.
PATIENT RECORD
You can now view your online summary record, which contains a history of your medication and allergies. For details of how to access this, speak to the receptionist at your practice.
DID YOU KNOW?
Minor injuries: GPs provide a full range of minor injury services during office hours. This includes: injections, cauterisation, aspiration, removal of foreign bodies, joint or muscle sprains, cuts and bruises, minor head injuries and eye injuries.
NHS 111: This free telephone number will give you advice on where to go for your healthcare needs when an emergency 999 call is not necessary. After dialing 111, you will be assessed, given advice and directed straight away to the local service that will help you best. That could be a dentist, out of hours GP, community nurse or A&E. 14 SURGERIES IN SUDBURY
SIAM SURGERY your medical condition requires it and will also decide how urgently a visit is Siam Surgery is now based within needed. Sudbury Community Health Centre. Clinics and services: Siam Surgery Telephone: 01787 886 444 runs numerous clinics and services, www.siamsurgery.co.uk including vaccinations, immunisations and health checks. There is also a Opening hours: minor injuries service. Monday-Friday 8am-6pm.
Appointments: Most surgeries are THE HARDWICKE HOUSE GROUP by appointment only. Appointments can be made in person, by phone www.hardwickehousesurgery.co.uk/ or internet booking. If you need an emergency appointment a doctor will The Hardwicke House Group runs two aim to see you as soon as possible, practices in Sudbury, Hardwicke House usually the same day or within 48 Practice and Meadow Lane Surgery, hours. There are late clinics for booked as well the Cornard Surgery in Great appointments from 6.30pm-8pm on Cornard. The group also operates Tuesdays and Thursdays. surgeries in Bures and Clare.
Prescriptions: You can order repeat Appointments: Appointments may be prescriptions by dropping off your booked up to one month in advance slip at reception, by post, or online. and will be made with the doctor or Telephone requests can lead to nurse of your choice if at all possible. mistakes and are thus taken only under Patients can be seen at any site, exceptional circumstances. Please dependent on the needs or doctor allow two full working days for your availability. You can call after 8am to prescription to be processed. book an urgent appointment. Do not visit the surgery expecting to be seen Home visits: Home visits can be made without calling first - if you do you may if necessary and the right equipment be given an appointment time for later is available. If you need a home visit, in the day. You will be given a time, please call as close to 8am as possible. but this may be delayed if someone is You may only request a home visit if seriously ill or the doctor is called out. you are housebound or are too ill to You can register at the reception to visit the practice. Your GP will only start using the online booking system. visit you at home if they think that If phone lines are busy you can phone 15
a different branch for an appointment New Patient Checks: When you to be booked at your surgery. Booked register with the surgery, if you are over appointments are offered on Saturday 45, or have complex needs, or are on mornings. regular medication, you will be offered a health check with a nurse or health care Phone advice: If you wish to speak to assistant, who will discuss your medical a doctor or nurse your details will be history. Please bring a sample of urine taken and they will return your call. If for testing at your health check. it is urgent the doctor will speak to you straight away. Mental Health: Norfolk and Suffolk NHS Foundation Trust’s Improved Home visits: Those who are Access to Psychological Therapies (IAPT) housebound or too ill to get out of bed team and West Suffolk MIND all have a can have a home visit - please call the presence at Hardwicke House. Patients surgery before 10.30am and be ready may be referred to these teams for to give details so the doctor can assess Cognitive Behaviour Therapy (CBT) whether a home visit is necessary and or counselling. the level of urgency. A problem with transport is not a reason to request Health checks: There are regular a home visit. Small children can be health checks for coronary heart seen at the surgery, even when being disease, diabetes, asthma, hypertension, carried. Bringing out a child with a diet and weight problems, to stop temperature rarely causes any harm. smoking, well-woman and well-man clinics with practice nurses. The nurses Prescriptions: Repeat prescriptions have specialist areas, so ask to make will usually be ready within 48 hours an appointment with the appropriate of your written request arriving at the nurse. surgery. You can order your repeat prescriptions in person, online or by Child health and immunisations: post. To order by post, address the The doctors and health visitors envelope to your surgery including a organise checks to help your children’s stamped, self-addressed envelope to development. These range from where you wish the prescription to be clinical examination at certain ages sent to you. to immunisation and general health advice. There are regular baby Call between 9.30am and 1pm or 2pm immunisation clinics between 1pm and 5.30pm for prescription enquiries. and 2.30pm every Thursday. This is a walk in clinic, with no appointment necessary. 16 SURGERIES IN SUDBURY
Contraception and HRT: There are HARDWICKE HOUSE PRACTICE doctors and nurses specially trained in all aspects of contraception and HRT. Stour Street This includes chlamydia screening. If Sudbury you would like advice then please make CO10 2AY an appointment. The surgeries also distribute condoms. Telephone: 01787 370 011
Maternity care: The local midwifery Opening hours: team share antenatal and postnatal Monday-Friday, 8am-6.30pm. care with the doctors, under the maternity services provisions. Prescriptions: There is a dispensary so that prescriptions can be dispensed Travel immunisations: There is a to patients living in rural locations. All wide range of vaccinations available patients who live more than one mile including yellow fever, for which there away from a pharmacy can use the is a charge. Nurses can give you up-to- dispensary. date advice regarding your needs.
Minor operations: There is a regular MEADOW LANE SURGERY minor operation clinic following referral from your doctor. Little Roseworthy 22 Meadow Lane Minor injuries: You may be seen Sudbury in the surgery for a range of minor CO10 2TD injuries for which you may otherwise visit A&E. You may still need to be Telephone: 01787 310 000 referred to A&E. Opening hours: Monday, Tuesday, Sexual Health: This service operates Wednesday and Friday 8.15am- from Meadow Lane Surgery between 6.30pm. Thursday 8.15am-6pm. 6.30pm-8.30pm on Thursdays. Saturday 9am-12.30pm (booked appointments only). Stop smoking: Advice and interventions are offered to patients Appointments: Saturday morning who wish to stop smoking. appointments must be booked in advance and are all open to all our patients. 17
THE CORNARD SURGERY WHAT CAN YOU EXPECT? 67 Pot Kiln Road Great Cornard When you call 111, your details Sudbury will be taken and you will be CO10 0DH asked a series of questions so an initial assessment of how serious Telephone: 01787 880337 your problem is can be made.
Opening hours: Monday-Friday, You will then either be: 8am-6.30pm. • Redirected to 999 immediately; • Offered a call back by a doctor BURES AND CLARE or nurse within 20 minutes if the problem is classified as For details of the Hardwicke House ‘urgent’. You will be offered branch surgeries, please visit a call back within 60 minutes www.hardwickehousesurgery.co.uk if your problem is classified as ‘routine’. You may be offered an appointment within one hour (emergency), two NEED A GP URGENTLY hours (urgent) or four hours OUT OF HOURS? (routine), depending on the doctor or nurse’s assessment If you urgently need to speak to of your illness. or see a doctor or nurse, call your GP surgery, even if it is closed. An Some community pharmacies answerphone message will give in Sudbury are open late in the you options of what to do. evening, on Sundays and bank holidays. To see the opening If in doubt telephone 111 times of your local pharmacy, for advice. This is free. see page 19.
Anyone who needs urgent dental attention when their usual dentist is closed should call the out of hours dental service on 0300 130 3065. 18 SCHOOL NURSING HEALTH VISITING
The school nursing service aims to Health visitors are qualified nurses promote the physical, mental and or midwives with specialist training emotional health and well-being of in public health for children, young the school age population, thereby people and families. They work with enabling them to achieve their full local communities, the whole family potential in life. This confidential and individual children in different service can be accessed by parents and settings, such as homes, children’s children/ young people directly or by centres, schools and GP surgeries. referral, by telephone or regular drop- Health visitors lead and deliver the ins at schools. The Sudbury team is Healthy Child Programme for newborns based at town’s health centre. to five year olds, offering support to all families from pregnancy up to when Telephone: 01787 886 431 children are five.
The Sudbury team is based at the town’s health centre.
Telephone: 01787 886 396
Working hours: Monday-Friday 9am-5pm.
For details of the different clinics offered, see the Sudbury Community Health Centre section on page 11 and the children’s centres information on page 33. COMMUNITY PHARMACIES 19
Pharmacists are experts on BOOTS (SUDBURY) medicines and are able to offer advice about minor ailments such Market Hill as coughs, colds, cold sores and Sudbury general aches and pains. There are CO10 2EA many medicines and treatments that you can buy over the counter Telephone: 01787 372 617 from a pharmacy or some shops and supermarkets. Opening Hours: Monday-Friday 8.30pm-6pm. Saturday 8.30am- A range of other services are also 5.30pm. Sunday 10am-4pm. available at pharmacies, such as asthma checks, stop smoking advice www.boots.com and treatment, chlamydia testing and treatment, flu vaccinations, and the ‘morning after pill’ if you have had LLOYDS PHARMACY unprotected sex. Ask your pharmacist if you have any questions about your 29 North Street medicines. Sudbury CO10 1RB A new pharmacy will soon be available at Sudbury Community Health Centre. Telephone: 01787 371 232
Opening Hours: Monday to Friday BOOTS (GREAT CORNARD) 9am to 6pm, Saturday 9am to 5.30pm. Closed Sunday. Shop 5 Applegate Mews www.lloydspharmacy.com Great Cornard Sudbury CO10 0GL
Telephone: 01787 375 804
Opening hours: Opening Hours: Monday-Friday 9am-5.30pm. Saturday 9am-1pm. Closed Sunday. www.boots.com 20 COMMUNITY PHARMACIES
PARADE PHARMACY SUPERDRUG
6 North Street Parade 8 North Street Sudbury Sudbury CO10 1GL CO10 1RB
Telephone: 01787 374 075 Telephone: 01787 372 555
Opening Hours: Monday 8am- Opening Hours: Monday-Friday midnight. Tuesday 24 hours. 8.30am-5.30pm. Saturday 9am- Wednesday midnight-10pm. Thursday 5.30pm. Close Sunday. and Friday 8am-10pm. Saturday 9am- 6pm. Sunday 10am-3pm. www.superdrug.com www.paradepharmacysudbury.co.uk TESCO PHARMACY
SAINSBURY’S PHARMACY Woodhall Business Park Springlands Way Armes Trading Estate Sudbury 66 Cornard Road CO10 1GY Sudbury CO10 2XB Telephone: 01787 258 247
Telephone: 01787 291 204 Opening Hours: Monday 8am- 10.30pm. Tuesday-Friday 6.30am- Opening Hours: Monday-Friday 7am- 10.30pm. Saturday 6.30am-10pm. 11pm. Saturday 7am-10pm. Sunday Sunday 10am-4pm. 10am-4pm. www.tesco.com www.sainsburys.co.uk
DENTISTS 21
In Suffolk there are local standards in place to make sure everyone can access good dental care.
They are:
• Patients should not have to travel more than 12 miles in rural areas and five miles in towns, or have to wait longer than six weeks for a routine dentist appointment.
• Urgent treatment should be available within 36 hours and within a 20 mile radius. BURES ROAD DENTAL CLINIC
There are five dental practices within 178 Bures Road Sudbury and one in Great Cornard. Great Cornard Sudbury CO10 0JQ BANK BUILDINGS DENTAL SURGERY Telephone: 01787 375 917 5 Bank Buildings Sudbury Opening Hours: Monday 9am-6pm. CO10 2SX Tuesday-Friday 9am-5pm.
Telephone: 01787 881 100 THE CROFT DENTAL SURGERY Opening Hours: Monday-Friday 8am- 5pm. Some appointments from 7.30am North House and to 6.30pm by prior arrangement. The Croft Sudbury www.bankbuildingsdental.co.uk CO10 1HW
Telephone: 01787 372 605
Opening Hours: Monday, Thursday and Friday 8am-5pm. Tuesday 8am- 6pm. Wednesday 8am-2pm. 22 DENTISTS
THE DENTAL EMPORIUM Opening Hours: Monday-Thursday 8am-5pm. Friday 8am-3pm. Acton Square Sudbury www.friarsstreetdentalpractice.co.uk CO10 1HQ
Telephone: 01787 311 864 COSTS OF NHS DENTAL TREATMENT
Opening Hours: Monday 9am- (correct as of April 2015) 6pm. Tuesday and Friday 9am-5pm. Wednesday 8am-4pm. Thursday 9am- Band 1 - £18.80 7pm. Every first and third Saturday of Examination, diagnosis and advice. the month 9am to 2pm. If necessary, it also includes X-rays, a scale and polish and planning for www.idhdentistsudburyactonsquare. further treatment. co.uk Band 2 - £51.30 Covers all treatment covered by Band PERFECT SMILE CLINIC 1, plus additional treatment, such as fillings, root canal treatment and 19 Prince Street removing teeth (extractions). Sudbury CO10 1JA Band 3 - £222.50 Covers all treatment covered by Telephone: 01787 882 040 Bands 1 and 2, plus more complex procedures, such as crowns, dentures Opening Hours: Monday-Friday and bridges. 9am-5pm. For more information or help with costs call 0300 330 1348 or visit www.nhs. FRIARS STREET DENTAL PRACTICE uk/NHSEngland/healthcosts
26 Friars Street Some people such as under 18s are Sudbury entitled to free treatment - visit www. CO10 2AA nhsbsa.nhs.uk for further information.
Telephone: 01787 372 401 OPTICIANS 23
You qualify for a free NHS-funded DOMICILIARY SIGHT TEST sight test if you: Some people are entitled to an NHS- • Are aged under 16. funded mobile sight test (also known • Are 16, 17 or 18 and are in full-time as a domiciliary sight test) in their education. own home, at a care home with or • Are aged 60 or over. without nursing, or at a day centre. • Are registered as partially sighted If you qualify for a free NHS sight test, (sight impaired) or blind (severely you may be entitled to mobile services sight impaired). if you are unable to leave home • Have been diagnosed with diabetes unaccompanied because of physical or glaucoma. or mental illness or disability, or have • Are 40 or over, and your mother, difficulty communicating your health father, brother, sister, son or needs without help. daughter has been diagnosed with glaucoma. • Have been advised by an JOLLY GIRAFFE ophthalmologist (eye doctor) that you are at risk of glaucoma. All children can get free NHS sight tests • Are eligible for an NHS complex before starting school, which can help lens voucher - the optometrist diagnose conditions such as squints (optician) can advise you about your and reduced vision. Children can entitlement. continue to get free tests until the age of 16 years. Look out for a Jolly Giraffe You are also entitled to a free NHS poster in your optometrist’s window, sight test if you receive a range of pop in and get an appointment for benefits, including income support, your child. income-based Jobseeker’s Allowance or pension credit or are named on a valid NHS tax credit exemption certificate or a HC2 or HC3 certificate. 24 OPTICIANS
BOOTS SPECSAVERS
9 North Street 6A Market Hill Sudbury Sudbury CO10 1RB CO10 2EA
Telephone: 01787 372 590 Telephone: 01787 468 730
Opening Hours: Monday-Saturday www.specsavers.co.uk 9am-5.30pm. Closed Sunday. Opening Hours: Monday-Friday www.boots.com/en.Opticians 8am-6pm. Saturday 9am-4.30pm. Closed Sunday.
DRAGE AND TOZER WARDALE WILLIAMS LIMITED 87/88 North Street Sudbury 50 Gainsborough Street CO10 1RF Sudbury CO10 2ET Telephone: 01787 310 090 Telephone: 01787 372 492 Opening Hours: Monday-Friday 9am-5pm. Saturday 9am-4pm. www.wardalewilliams.co.uk Closed Sunday. Opening Hours: Monday-Friday www.drageandtozer.co.uk 9am-5pm. Saturday 9am-1pm. Closed Sunday. MENTAL HEALTH SUPPORT 25
FEELING DOWN? STRESSED OUT? Option 2: self-refer online OVERWHELMED? ANXIOUS? Visit: www.readytochange.org.uk to complete and submit the self-referral For most of us there are times when form. many of life’s demands affect how we feel. A little pressure can be good and helps to keep us motivated, but Option 3: self-refer by post too much all at once can make us Copy, print and complete the self- feel stressed, anxious, depressed, referral form found on the website overwhelmed, or we may just find it and send to: difficult to cope. We can be affected by many different things: our physical Suffolk Wellbeing Service health, our job (or difficulties finding Mariner House employment), our relationships and 43 Handford Road friendships, where we live, money Ipswich problems, and more. IP1 2DG
The Suffolk Wellbeing Service can Once your referral has been received, help you to recognise the signs someone from the team will contact and symptoms of stress, anxiety or you and talk through your options. depression, and give you ideas on how to make changes to improve your wellbeing. For details of the mental health services provided by Norfolk and Suffolk The Wellbeing Service can see you NHS Foundation Trust at Sudbury locally. If you are registered with a GP Community Health Centre, see page 8. surgery in Suffolk you can access the Suffolk Wellbeing Service in three ways:
Option 1: by telephone Telephone 0300 123 1781. Lines are open Mondays-Fridays (excluding bank holidays), 9am-4.30pm. Calls are charged at the local rate from mobiles and landlines. 26 MENTAL HEALTH SUPPORT
THE KERNOS CENTRE MTCIC
32-34 Friars Street 5 The Bank Building Sudbury Station Road CO10 2AG Sudbury CO10 2SU The Kernos Centre provides professional counselling and support This social enterprise provides a range for people aged 7 an over in Sudbury of psychological therapies from full and the surrounding area who cost services to the low cost Acorn have emotional and psychological Counselling Service. Appointments are difficulties, ensuring those most in available in Sudbury Community Health need receive appropriate, effective Centre. and ongoing help, regardless of their resources. All Kernos counsellors and Opening hours: Monday-Friday therapists are fully qualified and Kernos 9am-5pm. Some early evening is an organisational member of the appointments are available by British Association for Counselling and arrangement. Psychotherapy. Kernos is committed to offering its professional services to local Telephone: 01284 750 096 people who may be disadvantaged or 01473 381 403 either socially or economically - if you Email: [email protected] qualify you may only be asked to pay www.mtcic.org.uk a contribution or the sessions may be provided free. However, if you are able to pay for your counselling you will be asked to meet the full cost of your sessions.
Telephone: 01787 882 883 (you may leave a message on the voicemail if it is out-of-hours)
Email: [email protected] www.kernos.org (complete the information on the ‘Contact Us’ page) OTHER SERVICES 27
INFOLINK Cancer Information Centre Manager, on 01284 713 023 or nicky.mckee@ Suffolk County Council provides details wsh.nhs.uk of services available across the county. Visit www.suffolk.gov.uk/infolink for Macmillan Cancer Support details. Call 0808 808 0000 or visit www.macmillan.org.uk
HEART SUPPORT Macmillan HOPE (Help Overcome Problems Effectively) courses Upbeat is an independent charity that A programme for people who have offers support for people who have completed or are currently having suffered heart attacks or other heart treatment for cancer. related problems and their carers. • Promote self-management. Qualified nurses and exercise instructors • Find new ways to take more control. ensure high quality care and advice • Manage stress and emotional issues. based on an individual assessment. • Goal setting and problem solving. There is a varied and interesting social Free weekly course running for two programme. Meetings are held on and a half hours over six weeks. Tuesdays at 9.15am to 12.30pm at: The Delphi Community Centre, Contact: Nicky McKee, Macmillan Alexandra Road, Sudbury, CO10 2RR. Cancer Information Centre Manager Telephone: 01284 713 023 Telephone: 01449 774 333 Email: [email protected] www.gdss.co.uk/upbeat_heart_ support_group/ For details of the Macmillan Community Cancer Nurses pilot scheme which is offered at Hardwicke CANCER SUPPORT House and Siam Surgery GP practices, see page 12. Sudbury Area Cancer Support Group Monthly meetings and information for cancer patients and their carers. HOME-START Contact Ruth or Phil Worsley on 01787 370 978 or [email protected] Home-Start South Suffolk and District is a charity providing support to Macmillan Information Centre, families with young children, from all West Suffolk Hospital social backgrounds, who are going Contact: Nicky McKee, Macmillan through difficult times preventing the 28 OTHER SERVICES
development of family and causing PREGNANCY SUPPORT crisis and breakdown. Volunteers deliver targeted and universal help The charity Perspectives is a listening to families in the home, encouraging and support service providing free good parenting skills. They also confidential support for those promote good parenting skills so experiencing unplanned pregnancy, children can achieve their potential. pregnancy loss and post abortion difficulty. Telephone: 01473 822 822 Email: info@homestartsouthsuffolk. The Fletcher Centre co.uk 2 Crescent Road www.homestartsouthsuffolk.co.uk Ipswich IP1 2EX
Telephone or text: 07540 635 236 FAMILY CARERS Email: [email protected]. co.uk When you are looking after www.pregnancyadviceipswich.org.uk someone, who is looking after you? Opening hours: Tuesday 6pm-8pm. Suffolk Family Carers is a charitable Friday 10am-2pm. organisation that offers free information and support to family carers of all ages. SUPPORT FOR PEOPLE WITH SIGHT AND/OR HEARING LOSS The charity has a GP link worker who works closely with the GP surgeries in Sensing Change is a social work Sudbury and Great Cornard to ensure practice that supports people with sight family carers are accessing the support and/or hearing loss living in Suffolk. services available to them. Services include specialist assessment, rehabilitation, equipment and For more information about Suffolk communication support. You can refer Family Carers or to find out about yourself directly to Sensing Change by your local Family Carer group, call the calling 01473 260 030 or email info@ information line on 01473 835 477 sensingchange.org.uk. Visit www. where you can talk to a trained adviser. sensingchange.org.uk to find out more. Alternatively, email enquiries@ suffolkfamilycarers.org Sensing Change 214b Sidegate Lane Ipswich IP4 3DH OTHER SERVICES 29
THE BRIDGE PROJECT BEFRIENDING
The Bridge Project Sudbury is an The Befriending Scheme is a Sudbury independent charity offering a variety based, Suffolk-wide charity that of services which aim to: provides friendship and learning opportunities for adults from vulnerable • Provide a safe and stimulating groups. environment for adults with learning disabilities; Sudbury Hub: a place where adults • Provide a welcoming and non- of all ages and abilities can meet and judgemental space for adults enjoy the company of other adults. It recovering from mental health is a warm, friendly and inviting place problems; to build new friendships and join in • Provide a community service with fun activities. The hub meets delivering hot meals to the frail and every Thursday from 10am-3pm at housebound, and; the Quaker Friends Meeting House on • Provide a social environment for Friars Street. those over 65 to meet. Befrienders’ Club: his offers people The project takes referrals for those a chance to get out and about in the with learning disabilities subject to community, enjoying social activities their needs and its timetable. There with friends. It runs from 7pm to 9pm is a supervised drop-in group on on the last Tuesday in the month. Mondays from 11am-1.30pm for those managing their mental health issues. One to one Befriending: volunteer befrienders are linked with people who Hot freshly prepared meals are are isolated and who have a learning delivered to frail or housebound people disability, mild anxiety, depression or in the local community on weekdays are an older person. People with similar (flexible service) and there is a lunch interests can enjoy the things they like club on Tuesdays from midday for to do together. those over 65. Volunteer Plus Programme: a 6 week Telephone: 01787 313 691 course that supports adults to prepare www.thebridgeproject.co.uk for and find volunteering opportunities in their community.
Telephone: 01787 371 333 www.thebefriendingscheme.org.uk 30 OTHER SERVICES
AGE UK SUFFOLK HEADWAY SUFFOLK
Age UK Suffolk has trained advisors to Headway Suffolk is a charity that inform you what services are available supports people with acquired brain for an older person to retain their injuries/neurological conditions and independence, dignity and choice. those who care for them. They will visit your home directly and speak with you and assist you with any www.headwaysuffolk.org.uk queries or worries that you have.
Many advisors are also trained in Day service in Bury St Edmunds advising and helping seek support for Rehabilitation activities to improve older people who are diagnosed with cognitive abilities, skills and dementia. This service is free and takes independence. Based in Northgate one phone call to begin organising Street Business Park. an advisor to visit. To find out more call 01473 351 234 or visit www. Opening hours: Monday-Friday, ageuksuffolk.org 9.30am-3pm.
The nearest Age UK Suffolk walk-in Contact: Sue Tate on 01284 702 535. information centre is in The Risbygate Email: [email protected] Centre in Bury St Edmunds. No appointments are needed. Community Support service Bespoke individual support with daily Befriending living tasks and partaking in leisure activities. Age UK Suffolk provides telephone befrienders and visiting befrienders Contact: Ali Arbon on 01284 702 535 who will keep in social contact with an Email: [email protected] older person to reduce the feeling of loneliness. For more information call 01473 351 234 or email enquiries@ Clinical Therapies ageuksuffolk.org Access to counselling, physiotherapy, occupational therapy and speech and language therapy is available at Headway’s service based in Ipswich. 31
Contact: Helen Fairweather CITIZENS’ ADVICE BUREAU Telephone: 01473 712 225 Email: helenfairweather@ Sudbury Citizens Advice’ Bureau headwaysuffolk.org.uk provides free confidential, independent and impartial advice to everyone on their rights and responsibilities. The Brainy Dogs bureau provides comprehensive advice Access to the unique Brainy Dogs on many subjects including benefits companionship project is available at and tax credits, money advice and the Ipswich-based service. debt, employment advice, family and relationship issues, housing, legal and Contact: Helen Fairweather consumer rights. on 01473 712 225. Email: helenfairweather@ Telephone: 01787 374 671 headwaysuffolk.org.uk Email: [email protected]
Opening hours: SUDBURY WATCH Drop-in service: Monday, Tuesday, Thursday 10am-1pm. Telephone advice: Sudbury WATCH (Working and Acting Monday-Friday, 9am-4pm Together for Community Health) is an independent health action group formed by experienced local people to take up health issues important to the surrounding community.
While the group cannot pursue individual health problems other than in exceptional circumstances, it will pursue and campaign for health related issues and service improvements/ failures in the NHS. It also puts on events to bring important issues about the NHS and health services generally to the public attention.
Email: [email protected] www.facebook.com/SudburyWATCH 32 OTHER SERVICES
HEALTHWATCH SUFFOLK SUFFOLK USER FORUM
Unit 12 and 13 The New Hollies Norfolk House Grange Business Centre Williamsport Way Tommy Flowers Drive Needham Market Kesgrave Suffolk Ipswich IP6 8RW IP5 2BY
Healthwatch Suffolk finds out what Telephone: 01473 329 316 you think about health and social care services and then use those views to Suffolk User Forum is a registered improve them, getting your voice heard company and charity funded where it matters most. jointly by the West Suffolk Clinical Commissioning Group (CCG), Ipswich The watchdog also provides and East Suffolk CCG and Suffolk information and signposting to help County Council. It is a mental health you to navigate the system and service user involvement charity understand what to do when things go operating throughout Suffolk. wrong. The group holds regular, local forums Telephone: 01449 703 949 and attends over 400 involvement Email: [email protected] meetings each year to find out service www.healthwatchsuffolk.co.uk user views and suggestions that we can take back to both mental health and wellbeing service providers and to commissioners of services.
SUF membership is free and we welcome membership from anyone who has lived experience of mental illness. CHILDREN’S CENTRES 33
Sudbury’s children’s centres provide a variety of services for families with BABY CLINICS children aged 0-5 years. Services include family support, antenatal Suffolk County Council’s health and postnatal services, breastfeeding professionals run a Baby Weigh support and lots of activities for parents Clinic from Phoenix Children’s and children to enjoy together. Centre on Thursdays from 9am-11am, and at Cornfield Opening hours: Children’s Centre on Tuesdays Monday to Friday 9am-5pm. from 1pm-2.30pm. Also at Phoenix Children’s Centre the Cost: health visitors provide a self- Children’s centre services are free; weigh service from 9am-11.30pm however there may be a small cost on Mondays and a monthly towards some activities for equipment, weaning clinic (details TBC), food or drink. the latter of which is by invite. Health professionals can also Contact: provide advice about your baby’s Hannah Seymour, wellbeing. There is also a self Children’s Centre Manager weigh clinic at Cornfield from Email: [email protected] 1pm-3pm on Wednesdays. Telephone: 01787 888 666 or Suffolk Families Information Service on 0845 60 800 33.
Sudbury has two Children’s Centres.
PHOENIX CHILDREN’S CENTRE
Tudor Road Sudbury CO10 1NP
CORNFIELDS CHILDREN’S CENTRE
Wells Hall Road (off Head Lane) Great Cornard CO10 ONH 34 HEALTHY LIVING
Live Well Suffolk helps anyone who wants to kick unhealthy habits and start living a healthier life. They give friendly, practical advice, encouragement and support that will bring about lasting changes to people’s future health and happiness.
QUIT SMOKING
Trained advisors will support people through the hardest part of quitting with tips, advice and nicotine products or other medication on prescription. They also run a specialist clinic for ADULT WEIGHT LOSS pregnant women. You can access the free service through your GP or by Lose Weight With Live Well Suffolk calling 01473 22 92 92. is a free adult weight management 12 week course. The course includes practical weekly lessons on varied, CHILD WEIGHT LOSS practical and everyday weight management tools as well as a free Lose Weight with Live Well Suffolk exercise class after each session. (for children)
This is a free 10-week session course HEALTH WALKS for 2-18 year olds, helping families to make healthy choices to manage their Stepping out in Suffolk is a programme child’s weight. This can be accessed in of free health walks which are open to one-to-one sessions with a practitioner everyone, but ideal for those recovering or group activities with other families. from illness or who need to improve their exercise levels. Walks last up to 90 To access the service, talk to your minutes and are informal and sociable. surgery or telephone 01473 229 295. For more details telephone Live Well Suffolk on 01473 22 92 92 or visit www.livewellsuffolk.org.uk HEALTHY LIVING 35
HEALTH IMPROVEMENT could include funding initial sessions at PROGRAMME a sports club, subsidising transport or childcare, or even a representative from Community health coaches help people Live Well Suffolk attending the first develop personal health plans and session with the client. provide follow up support on practical lifestyle improvements, which will have For more information contact Jimmy a positive impact on health. Rushworth at jimmy.rushworth@ The service is specially tailored to the livewellsuffolk.org.uk or on 07985 438 needs of the individual but can include 583. advice on:
• Healthy eating. KINGFISHER LEISURE CENTRE • Quitting smoking. • Doing more exercise. (run by South Suffolk Leisure) • Improving confidence. Station Road Sudbury As well as providing one-to-one CO10 2SU support, the coaches also offer a range of free group activities to give Telephone: 01787 375 656 everyone the chance to take practical www.ssleisure.co.uk/kingfisher-leisure- steps towards a healthier lifestyle in a centre supportive environment. This includes cook and eat classes, breathing and Opening hours: 6.30am-9.30pm relaxation sessions and light aerobics. daily (may vary depending on different events).
GET HEALTHY, GET INTO SPORT! Kingfisher Leisure Centre is run by South Suffolk Leisure and offers a ‘Get healthy, get into sport’ is a scheme variety of activities and membership to help people become more active and options, including concessions. Facilities healthier. It provides practical support include a six-lane 25-metre pool, a to those that need it most. The scheme sauna and spa, a gym with cardio and is accessible through Live Well Suffolk’s weights equipment, group fitness community health coach programmes, classes, a power plate studio, a café, smoking cessation support and weight and the Little Kingfishers Play Centre. management courses. The support on Parking is free for up to 3 hours (a offer is varied and depends entirely on ticket must be displayed). the individual’s needs. Possible methods 36 HEALTHY LIVING
SUDBURY SPORTS CENTRE equipment, a dedicated dance studio, a seasonal outdoor swimming pool, (run by South Suffolk Leisure) a café, a sports hall which can host Tudor Road badminton, 5-a-side football and Sudbury basketball, a climbing wall, tennis and CO10 1NW netball courts, grass pitches for football and rugby, and a synthetic pitch for Telephone: 01787 373 132 football and hockey. www.ssleisure.co.uk/sudbury-sports- centre EXERCISE ON REFERRAL Facilities include a fitness suite, courts PROGRAMME for squash, badminton, basketball and roller-hockey, 5-a-side football, Personalised programmes for people roller-skating, grass pitches for football whose doctor feels they would and hockey, and numerous clubs and benefit from a more active lifestyle. activities. You can speak to your GP, practice nurse, community psychiatric nurse or physiotherapist if you feel you would GREAT CORNARD SPORTS CENTRE benefit from the scheme.
Head Lane Your referral will start with an initial Great Cornard assessment, and following this you will Sudbury be invited to attend twice each week CO10 0JU and complete a 12 week programme. Throughout the subsidised scheme Telephone: 01787 374 861 you will have access to support, expert www.gcsportscentre.co.uk advice, help to increase your activity Email: [email protected] and to improve your health and wellbeing. Payment will vary between Opening hours: 7am-midday then sites and activities and is payable each 5pm-10pm Monday, Wednesday time you attend a session. and Friday. 5pm-10pm Tuesday and Thursday. 9am-5pm weekends. Positive Steps, fitness studio, aqua gym, powerplate mobility, water exercise, Great Cornard Sports Centre offers a low impact aerobics, aqua aerobics, chi variety of activities and membership ball, gentle circuit and specialist classes options, including concessions. Facilities are all available for referral. include a gym packed with the latest BEREAVEMENT SUPPORT AND MEALS ON WHEELS 37
SUFFOLK CRUSE MEALS ON WHEELS AND LUNCH CLUB Suffolk Cruse is a charity which provides Bereavement Support to The Royal Voluntary Service delivers anyone who needs help after a meals seven days a week throughout bereavement whether it is in the the year. It is a two course meal, a main immediate aftermath of a death, course and a pudding for £5.85 per months or even years later. day, delivered to you. The charity soon hopes to deliver a tea pack to you on Support volunteers are trained and the same day if you wish. selected for their experience, and provide an initial phone service Telephone: 01473 749 927 followed by support which may include Email Suffolkcommunitymeals. helpful literature, further phone [email protected] discussions or one to one sessions in your own home or a neutral venue. For details of the meals on wheels It is completely confidential. service offered by independent charity The Bridge Club, see page 29. For more information visit www.cruse.org.uk which has advice about bereavement or www.suffolkcruse.co.uk
Telephone: 01284 767 674. This may be on an answerphone but a volunteer will phone you back.
No charge is made for services, and donations are welcome. 38 SUPPORTING PEOPLE WITH DEMENTIA
Sue Ryder supports local people people, predominantly those diagnosed with dementia, their families with dementia or memory problems, and friends through the weekly to relax, socialise and enjoy a freshly Synergy Café and 24-hour Suffolk prepared hot meal. Fully-trained staff Dementia Helpline. provide the support that members need while offering compassion, kindness and understanding. The day SYNERGY CAFÉ club runs Monday-Friday from 9.30am- 3pm.Taster days are also available to Bridge Project, 20 Gainsborough Street, give you the opportunity to see if the Sudbury CO10 2EU Chilton is right for you or your loved one. For more information contact Jilly Telephone: 01473 275200 Vince on 01787 376990 or email jilly. Email: [email protected] [email protected] Opening hours: 10am-3pm, every Monday. DEMENTIA FRIENDLY SUDBURY
SUFFOLK DEMENTIA HELPLINE The Dementia Action Alliance is currently being formed. If you are Sue Ryder can help by providing a interested in working to create a listening ear 24 hours a day. During dementia friendly Sudbury, then email office hours you can telephone [email protected] for further practical support and information about dementia, along with details of other services in your SUFFOLK FAMILY CARERS local area that can help. The Dementia Helpline is open to anyone living in Suffolk Family Carers provides support Suffolk. All calls are confidential. The for carers, including carers of people Dementia Helpline is run by Sue Ryder. with dementia. For full details of the Contact Sue Ryder on 01473 353 350. charity, see page 25.
Talk and support: Trained volunteers CHILTON DAY CLUB who have experience of caring for people with dementia providing Martins Road, Sudbury CO10 2FT fortnightly phone calls. Caring with confidence:A five-week course of Age UK Suffolk’s Chilton Day Club two-hour sessions offering support and provides an affordable day out for older advice. SUPPORTING PEOPLE WITH DEMENTIA USEFUL CONTACTS 39
Wellbeing sessions: Three one-to-one TOWN COUNCIL sessions for family carers to look at the emotional and practical needs of the Sudbury Town Council family carer and develop a practical Council Offices carers plan. You can contact Suffolk Town Hall Family Carers for more information Sudbury about these services on 01473 835 420. CO10 1TL
Telephone: 01787 372331 ALZHEIMER’S SOCIETY Fax/out of hours answerphone: 01787 311642 Carers’ peer support: Group sessions Email: [email protected] for carers of dementia sufferers to www.sudburytowncouncil.co.uk offer learning and information sharing about areas of concern, including Sudbury Town Council is able to offer symptoms and how to cope. For more valuable advice to local people, and information, call 01473 237 301. visitors, on issues such as council tax, housing registration, tourism, environmental issues, rail cards and bus passes. The council directly manages HOSPICE CARE the Sudbury Tourist Information Centre (inside Sudbury Library) and the ST NICHOLAS HOSPICE CARE Delphi Centre, which stages events throughout the year. The council is Hardwick Lane, Bury St Edmunds also responsible for the twice weekly IP33 2QY market, the town cemeteries and two allotment sites. St Nicholas Hospice Care offers medical, emotional and practical support for people facing long-term or life- ALLOTMENTS threatening illnesses such as cancer, motor neurone disease, Parkinson’s Allotments are rented out to Sudbury and end-stage heart failure. Support residents. The larger of the two sites is also available for families, carers is off Newton Road near to Newton and loved ones. For more information Croft, comprising of 30 plots. The contact [email protected], smaller is in Ballingdon Street near St phone 01284 766133 or visit www. Matthew’s Society building and has 6 stnicholashospicecare.org.uk plots.Tenants can access clean and cold water on site. At the time of going 40 USEFUL CONTACTS
to print all of the allotments were LIBRARY occupied with a long waiting list. If you are a resident who would like to Market Hill add your name to the waiting list, call Sudbury the council on 01787 372331 or email CO10 2EN [email protected] Telephone: 01787 242 570 Email: [email protected] THEATRE www.suffolklibraries.co.uk/branches/ sudbury-library Quay Lane Sudbury Opening hours: Mon-Sat 9am-5pm. CO10 2AN Sunday 10am-4pm. www.quaytheatre.org.uk A number of family and children’s Telephone: 01787 374745. events are held at Sudbury Library, Fax: 01787 312602. which offers a number of books and Email: [email protected] other entertainment material to rent [email protected] along with computer and internet [email protected] access. Work to replace the roof will be on-going until May 2015. Box office opening hours: Mon-Fri 10am-6pm. Sat midday-6pm (until after the interval on show-nights). Closed POLICE Sunday (unless there is a show on). Acton Lane Quay costume opening hours: Wed- Sudbury Sat midday-5pm. Closed Sun-Tues. Suffolk Closed when there is a performance in CO10 1QN the auditorium. To report an emergency call 999. Quay bar opening hours: Mon-Sat To report a non-urgent crime call 101. 7pm-11pm, plus midday-3pm on Saturday and Sunday. Closed Sunday night (unless there is a show on). USEFUL CONTACTS 41
VICTIM SUPPORT Payments can be made for district and town council services (cash cannot be This is an independent charity based in accepted at Babergh’s main office) Ransomes Europark in Ipswich. for example council tax, rent, excess You can reach the west Suffolk charges for parking, pest control, etc, service delivery manager by calling during opening hours. 0845 4565995 or emailing VCU. [email protected] If documents are required to support an application, staff are able to copy the documents and return them BABERGH DISTRICT COUNCIL straight away before the application is considered (such as benefits application Sudbury Advice Centre forms). Town Hall Market Hill Certain enquiries may require the Sudbury attention of a specific officer. If so, an CO10 1TL appointment can be arranged at the office in advance. Email: [email protected] Telephone: 01787 372 331 The address for Babergh District Fax: 01787 311 642 Council’s headquarters is:
Opening Hours: Mon-Thurs 9am-5pm. Corks Lane Friday 9am-4.30pm. Closed weekends. Hadleigh Ipswich The Sudbury Advice Centre is a IP7 6SJ partnership of Sudbury Town, Babergh District and Suffolk County Councils Telephone: 01473 826622 working to provide a one-stop advice www.babergh.gov.uk centre in the town. The advice centre can give advice and guidance on Opening hours: Mon-Fri 9am-5pm. services, and application forms, literature Closed weekends. and service details are available. 42 USEFUL CONTACTS TRANSPORT
SUFFOLK COUNTY COUNCIL PATIENT TRANSPORT
Suffolk County Council is based in The non-emergency patient transport Ipswich but has a presence at the service is a free service available to Sudbury Advice Centre (details above). some people. Call 0845 8500774 to see if you qualify. The service www.suffolk.gov.uk is available from 8am-6.30pm on weekdays and 8am-midday on Suffolk County Council Saturdays. If patients experience any Endeavour House problems they can get assistance and 8 Russell Road advice by contacting the Patient Advice Ipswich and Liaison Service (PALS) on 0800 IP1 2BX 3896 819.
Suffolk Customer Service Team provides first point of contact to county council TRAVEL VOUCHERS services. You can make enquiries, report problems, pay bills and get You can apply for travel vouchers if you information by: are eligible for a bus pass and live in a • Visiting www.suffolk.gov.uk remote area, or cannot benefit from • Calling 0845 606 6067 free bus travel because of a disability. from 8.30am-6pm Monday-Friday (excluding Bank Holidays) Travel vouchers can be used to help pay • Calling the automated payments line for most community transport, taxis or on 0800 090 2911, available 24/7 private hire vehicles. The value of these • Emailing customer.service@suffolk. vouchers is £100 per year and you gov.uk can apply by telephoning 0845 6000 659. Please note, you cannot hold You can contact the county council both travel vouchers and a free travel about issues including: bus pass. You would need to choose between your bus pass or vouchers. • Highways issues such as pothole reports, winter road maintenance, Patients on pension guarantee credit road safety issues and public rights can claim necessary travel costs to of way problems. receive NHS treatment whilst under the • School admissions and home to care of a consultant or, in some cases, school transport. following a referral for tests by a GP or • Processing of county council invoices dentist. and other payments. TRANSPORT 43
If patients are not on pension COMMUNITY TRANSPORT guarantee credit but their income is low and their savings are less than www.suffolkcommunitytransport.org.uk/ £16,000, they can apply for help with public-services/operators/go-start travel costs to hospital under the NHS low income scheme. Call 0845 8501 Go Start 166 for an application form. Unit 2 The Chilton Centre Martins Road SUDBURY BUSES Sudbury CO10 2FT Buses run from Sudbury to a number of nearby towns including Bury Telephone: 01787 242 116 St Edmunds, Haverhill, Hadleigh, Email: [email protected] Halstead, Ipswich, Braintree and www.gostart.org.uk Colchester. GoStart is a charity providing For full details of all the buses community transport (dial-a-ride) that run from Sudbury, visit www. within an 8 mile radius of Sudbury. suffolkonboard.com/buses/timetables- Dial-a-ride operates weekdays from 9am by-area/sudbury-surrounding-area to 5pm and is only available to registered users. It is available for anyone who is disadvantaged by lack of suitable, safe SUDBURY TRAINS transport, and for anyone who is disabled and may need to travel in a wheelchair. Station Road All services are provided on a first come Sudbury first served basis and are subject to CO10 2SU availability of a volunteer driver. GoStart is grant aided by council funding and Telephone: 01473 826 622 charges passengers a low fare. Carers www.nationalrail.co.uk/stations/SUY/ and disabled passengers can travel free. details.html A community car scheme can be used Station code: SUY for social and health related journeys, such as to hospital appointments in Bury There is no manned ticket office at St Edmunds and Cambridge. Subject Sudbury Train Station. There is a regular to availability of vehicles and volunteer service to Marks Tey, near Colchester. drivers, journeys can be booked and arranged at times other than those stated above. If you would like this information in another language or another format, including audio tape, braille or large print, please call 01473 770 014.
Published by NHS West Suffolk Clinical Commissioning Group West Suffolk House Western Way Bury St Edmunds Suffolk IP33 3YU Telephone: 01284 758 010 Email: [email protected] www.westsuffolkccg.nhs.uk
@NHSWSCCG /nhswsccg April 2015