Telecom Regulatory Authority of India The Indian Telecom Services Performance Indicators April–June 2009 New Delhi, India 1st October 2009 Mahanagar Doorsanchar Bhawan, Jawahar Lal Nehru Marg, New Delhi-110002 Tel: +91-11- 23221856, Fax: +91-11- 23236650 Website: www.trai.gov.in Table of Contents Snapshot ............................................................................................................................................. i Introduction...................................................................................................................................... iii Executive Summary & Trends at a Glance............................................................................ iv Chapter 1: Subscription Data ......................................................................................................1 Section A: Access Service – An Overview ..................................................................2 Section B: Wireless Service............................................................................................6 Section C: Wireline Service ..........................................................................................15 Section D: Internet Service ..........................................................................................22 Section E: Other Value Added Services – PMRTS & VSAT................................29 Chapter 2: Revenue and Usage..................................................................................................32 Section A: GSM – Full Mobility Service....................................................................33 Section B: CDMA – Full Mobility Service ................................................................38 Section C: Internet Services ........................................................................................42 Chapter 3: Financial Data of Telecom Service Sector ........................................................43 Chapter 4: Quality of Service (QoS)..........................................................................................49 Section A: Quality of Service Performance of Wireless Service Providers ....50 Section B: Quality of Service Performance of Wireline Service Providers.....55 Section C: Quality of Service Performance of Dial-up/Broadband Service .60 Chapter 5: Performance of Cable TV, DTH and Radio Broadcasting Services...........65 Annexures.........................................................................................................................................71 Annexure 1: Wireless Subscriber Base............................................................................72 Annexure 2: Wireline Subscriber Base............................................................................74 Annexure 3: List of Internet Service Providers Providing Internet Telephony Services ...............................................................................................................................75 Annexure 4: Subscriber Base for Internet Service Providers...................................76 Annexure 5: Service Area wise PMRTS subscriber Base ...........................................86 Annexure 6: Performance of QoS Parameters for Cellular Mobile Services ........88 Annexure 7: Percentage of Wireless service Providers not meeting the benchmarks..............................................................................................................................96 Annexure 8: Percentage of cells having more than 3% call (TCH) drop ...............97 Annexure 9: Performance of QoS Parameters for Basic (Wire-line) Services....100 Annexure 10: Quality of Service Performance of Broadband Service Providers .............................................................................................................................104 Annexure 11: Broadcaster wise list of pay channels along with their reported a-la-carte rates.....................................................................................................109 Annexure 12: List of operationalised private FM Radio Stations in India........120 Annexure 13: List of applicants who have been granted DTH License...............126 Annexure 14: List of companies permitted by Ministry of I&B to set up teleports at various locations in India ...........................................................................127 Snapshot (Data As on 30th June 2009) Telecom Subscribers (Wireless +Wireline) Total Subscribers 464.82 Million % change During Quarter 8.17% Urban Subscribers 328.55 Million (70.7%) Rural Subscribers 136.27 Million (29.3%) Teledensity 39.86 Urban Teledensity 95.05 Rural Teledensity 16.61 Wireless Subscribers Total Wireless Subscribers 427.29 Million % change During Quarter 9.07% Urban Subscribers 301.34 Million (70.5%) Rural Subscribers 125.95 Million (29.5%) GSM Subscribers 328.83 Million (77.0%) CDMA Subscribers 98.46 Million (23.0%) Teledensity 36.64 Urban Teledensity 87.18 Rural Teledensity 15.35 Wireline Subscribers Total Wireline Subscribers 37.53 Million % change During Quarter -1.14% Urban Subscriber 27.21 Million (72.5%) Rural Subscribers 10.32 Million (27.5%) Teledensity 3.22 Urban Teledensity 7.87 Rural Teledensity 1.26 Village Public Telephones (VPT) 0.56 Million Public Call Office (PCO) 6.11 Million i Internet & Broadband Subscribers Total Internet Subscribers 14.05 Million % change During Quarter 3.80% Broadband Subscribers 6.62 Million Wireless Data subscribers 126.97 Million Broadcasting & Cable Services Total Number of Registered Channels with I&B Ministry 447 Number of Pay Channels 136 Number of FM Radio Stations 248 DTH Subscribers 15.17 Million Number of Set Top Boxes in CAS areas 816,192 Telecom Financial Data (for the QE June-09) Gross Revenue during the quarter Rs. 39,108.33 Crore % change in GR during Quarter -3.30% Share of Public sector undertaking’s in GR 23.92% Adjusted Gross Revenue (AGR) Rs. 29,732.52 Crores % change in AGR during Quarter 0.02% Revenue & Usage Parameters (for the QE June-09) Average Revenue Per User (ARPU) GSM Rs. 185 Average Revenue Per User (ARPU) CDMA Rs. 92 Minutes of Usage (MOU) GSM 454 Minutes Minutes of Usage (MOU) CDMA 342 Minutes Minutes of Usage for Internet Telephony 131.94 Million ii Introduction This Report presents the Key Parameters and growth trends for the Telecom Services in India for the quarter ending June 2009. This report provides a broad perspective on the Telecom Services to serve as a reference document for various stakeholders, research agencies and analysts. The Executive Summary of various Telecom Services has been given in the beginning followed by ‘Performance Indicators at a Glance’. Chapter-1 deliberates the growth pattern of Wireline, Wireless, Internet and Value Added Services (VAS). Chapter-2 covers the key Revenue and usage parameters. Chapter-3 gives the financial and accounting data. Chapter-4 covers QoS performance of various service providers. The information relating to Cable TV, DTH & Radio Broadcast services are provided in Chapter-5. 2. This performance indicator Report has been prepared based on the information furnished by the Service Providers. The report is also available on TRAI’s website (www.trai.gov.in). Any suggestion pertaining to this report may please be addressed to Smt Sadhana Dikshit, Principal Advisor (ER), TRAI; Tel. +91-11-23221856, Fax. +91-11-23236650 and e- mail: [email protected] or [email protected] iii Executive Summary & Trends at a Glance 1. The number of telephone subscribers in India increased to 464.82 Million at the end of June-09 from 429.72 Million in Mar-09, thereby registering a growth rate of 8.17%. With this, the overall Tele-density in India reached 39.86 as on 30th June 2009. 2. Subscription in Urban Areas increased to 328.55 Million and Rural subscription increased to 136.27 Million. Rural Teledensity reached 16.61 and urban Teledensity 95.05 at the end of June-09. The share of rural subscribers increased to 29.3% in total subscription. Composition of Telephone Subscribers Urban w ireline Rural Wireline 5.9% 2.2% Rural w ireless 27.1% Urban Wireless 64.8% 3. With 35.53 Million net additions during the Quarter, Total Wireless (GSM + CDMA) subscriber base increased to 427.28 Million at the end of June-09, and wireless Tele-density reached 36.64. 4. Wireline subscriber base declined to 37.54 Million at the end of June-09, taking the wireline teledensity to 3.22. iv 5. Internet subscribers increased to 14.05 million at the end of June 2009 registering a quarterly growth rate of 3.80%. However, this growth rate is lower than the growth rate seen in the previous quarter (5.3%). 6. Share of Broadband subscription in total Internet subscription increased from 46% in Mar-09 to 47% in June-09. 86.66% of the Broadband subscribers are using Digital Subscriber Line (DSL) technology. 7. Average Revenue Per User (ARPU) for GSM-Full Mobility service declined by 10% from Rs. 205 in QE Mar-09 to Rs. 185 in QE Jun- 09. 8. ARPU for CDMA – Full mobility service declined by 7.2% from Rs. 99 in QE Mar-09 to Rs. 92 in QE June-09 9. ARPU for dialup Internet usage increased by 2.97% from Rs. 236.47 in QE March 2009 to Rs 243.50 for the quarter ending June 2009 10. MOU per subscriber for GSM – Full mobility service continued to show a declining trend. It declined by 6.19% from 484 in QE Mar- 09 to 454 in QE Jun-09. The outgoing MOUs declined by 5.30% and incoming by 7.04%. 11. MOU per subscriber for CDMA-full mobility service declined by 4% from 357 (Q.E March 2009) to