Online Sales and Support System Guide

ONLINE SALES AND SUPPORT SYSTEM GUIDE

In order to serve FingerTec® Resellers around the globe, FingerTec Worldwide Limited has combined dedicated sales & support personnel and fully adopted modern technologies to minimize the costs for both parties, on top of increasing efficiency and effectiveness of our business operations.

TELEPHONE E - MAIL

INSTANT MESSAGING ONLINE VOICE CHAT ONLINE VIDEO SUPPORT

Preferable Platform Preferable Platform Preferable Platform MSN Skype MSN Skype

Preferences Preferences Preferences Simple technical problem that needs instant Complicated technical problem that needs Support which involves internal board repair, solving. instant solving. site installation problems and etc.

Preferences Preferences Limitation Limitation Limitation Problems on: General technical problem that The response is instant but it is one-to-one The response is instant but it is only one-to-one The response is instant but it is one-to-one conversation only and there is time constraint. conversation and there is time constraint. The conversation only and there is time constraint. needs just only a few correspon- Hardware configuration voice quality is inconsistent. The video quality is inconsistent. of FingerTec products. dences to solve. For a problem which needs interactive Software configuration Advantage Advantage Advantage elaboration, please use Online of TCMS V2. Instant support. Instant support and convenient. Instant support and provide more understand- Chat or Instant Messenger. Installation of device ing of the problem. When could not get FingerTec and planning. Supports through voice chat or not What You Should? What You Should? What You Should? in everyday support time zone. Go to www.skype.com to download Skype and Kindly go to www.skype.com to download Kindly go to messenger.msn.com to download messenger.msn.com to download MSN Skype. It is a free Internet tool. MSN Messenger. It is a free Internet tool. Limitation Limitation Messenger. They are free Internet tools. Different time zones and higher cost. The lead time for a response might be longer. But, we try to response within 24 The Support Time Required Tool Required Tool hours provided that your request does According to GMT+0800 Time Zone, our A headset with microphone. A PC camera with 640 x 480 pixels and above. not come in Saturday, Sundays and instant support time is from 0900 to 1800, Public Holiday. Monday to Friday. Our MSN Account The Support Time The Support Time Advantage Advantage Sales: According to GMT+0800 Time Zone, our According to GMT+0800 Time Zone, our Instant support. Available 24 hours. You can email us ID = [email protected] instant support time is from 0900 to 1800, instant support time is from 0900 to 1800, anytime, with or without us on duty. ID = [email protected] Monday to Friday. Monday to Friday. ID = [email protected] Support: FingerTec® Email Addresses The Support Time ID = [email protected] According to GMT+0800 Time Zone, General Sales: ID = [email protected] our instant support time is from 0900 to [email protected] ID = [email protected] 1800, Monday to Friday. Technical Support: Our Skype Account Our Skype Account Our MSN Account [email protected] Sales: Sales: Sales: Training: ID = ana_tia (Ms Norana Johar) ID = ana_tia ID = [email protected] General Telephone Line [email protected] ID = fingertec_tamy (Ms Tamy Phoon) ID = fingertec_tamy ID = [email protected] ID = nattzainal ID = [email protected] +6(03) - 8070 9933 Warranty: ID = nattzainal (Ms Nattalina Zainal) Support: Support: Support: [email protected] ID = fingertec_support1 (Henry Pang) ID = fingertec_support1 ID = [email protected] ID = fingertec_support2 (Aidi) ID = fingertec_support2 ID = [email protected] ID = fingertec_support3 (Curtis) ID = fingertec_support3 ID = [email protected]