ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020

11/25/2020 Title Page

CAUTION: This Stakeholder Report (the “Report”) from OntarioMD Inc. (“OntarioMD”) is being made available to its Stakeholders. No representaon, warranty or covenant of any kind is made in favour of any Stakeholders or any third party respecng the contents of the Report. By reviewing this Report, the reader acknowledges and conﬁrms the foregoing. The Stakeholder must rely on its own independent invesgaon and analysis in connecon with the maers addressed in the Report.

1/1 11/25/2020 Table of Contents ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020 Table of Contents

1. EXECUTIVE NOTES 3 2. INTRODUCTION 4 3. ONTARIOMD, ONTARIO HEALTH AND ONTARIO HEALTH TEAMS 4 4. ONTARIOMD PRODUCTS AND SERVICES 4 5. QUARTERLY GROWTH BY PRODUCT/SERVICE 5 6. PRODUCTS AND SERVICES BY VENDOR AND LHIN VIEW 6 FIGURE 1: EMR ADOPTION BY PHYSICIAN TYPE AND CERTIFIED EMR VENDOR 6 FIGURE 2: EMR ADOPTION BY PHYSICIAN TYPE AND LHIN 7 FIGURE 3: PHYSICIANS PARTICIPATING IN PROVINCIAL PRODUCTS/SERVICES BY LHIN 8 FIGURE 4: PHYSICIANS LIVE ON HRM BY LHIN 9 FIGURE 5: PHYSICIANS LIVE ON OLIS BY LHIN 10 FIGURE 6: CLINICIANS WITH ONE ID 11 FIGURE 7: PHYSICIANS USING ENOTIFICATIONS BY VENDOR 12 FIGURE 8: PHYSICIANS USING ENOTIFICATIONS BY LHIN 13 FIGURE 9: ONTARIO ECONSULT PENETRATION BY INDICATOR 14 FIGURE 10: ONTARIO ECONSULT PENETRATION BY LHIN 15 FIGURE 11: ECONSULTS SENT 16 FIGURE 12: PHYSICIANS LIVE ON DASHBOARD BY LHIN 17 FIGURE 13: ONTARIOMD PRIVACY AND SECURITY TRAINING COMPLETED BY LHIN 18 7. APPENDICES 19 1.1 APPENDIX A: LHIN 1 – ERIE ST. CLAIR 19 1.2 APPENDIX B: LHIN 2 – SOUTH WEST 21 1.3 APPENDIX C: LHIN 3 – WATERLOO WELLINGTON 23 1.4 APPENDIX D: LHIN 4 – HAMILTON NIAGARA 25 1.5 APPENDIX E: LHIN 5 – CENTRAL WEST 27 1.6 APPENDIX F: LHIN 6 – MISSISSAUGA HALTON 29 1.7 APPENDIX G: LHIN 7 – TORONTO CENTRAL 31 1.8 APPENDIX H: LHIN 8 – CENTRAL 33 1.9 APPENDIX I: LHIN 9 – CENTRAL EAST 36 1.10 APPENDIX J: LHIN 10 – SOUTH EAST 37 1.11 APPENDIX K: LHIN 11 – CHAMPLAIN 39 1.12 APPENDIX L: LHIN 12 – NORTH SIMCOE MUSKOKA 41 1.13 APPENDIX M: LHIN 13 – NORTH EAST 43 1.14 APPENDIX N: LHIN 14 – NORTH WEST 45 1/1 11/25/2020 Executive Notes p.3 ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020 1. Execuve Notes for August Supporting Clinicians and Patients During COVID-19

Clinician Engagement & Training OntarioMD continues to raise awareness of digital health and virtual care tools and offers learning opportunities to physicians and their staff on using these tools effectively. Demand for this type of education remains steady as more physicians are onboarded to digital health tools for daily use and shift to virtual care tools when appropriate. OntarioMD has noted a marked increase in demand for digital health tools such as HRM, OLIS and the ConnectingOntario ClinicalViewer that specifically assist clinicians in supporting their patients with COVID-19 assessment results. OntarioMD hosted its second webinar on August 19 on virtual care tools that physicians in OHTs may consider for their practices on an ongoing basis when appropriate. The next OHT webinar will be held on October 28 and will focus on privacy and security supports and considerations within the OHT context. OntarioMD’s General Counsel and Chief Privacy Officer will present.

OntarioMD collaborates closely with the OMA to offer online education and useful reference materials for physicians and their staff to leverage the different technologies. OntarioMD and the OMA are conducting webinars and supporting regional virtual gatherings of physicians to address their questions about virtual care, virtual care billing, and other topics of interest. Webinars will resume in the fall after OntarioMD’s Digital Health and Virtual Care Day on October 1.

OntarioMD has launched a new physician-focused newsletter, Digital Health eTips, with practical tips and advice that physician practices can use now. Each issue features a tip from a Peer Leader and other useful information about digital health and virtual care tools and the support offered by OntarioMD.

Virtual Care Resources OntarioMD continues to add virtual care resources for clinicians on OntarioMD.VC and OntarioMD.ca from partners and vendors. While OntarioMD does not specifically endorse any of the tools listed, clinicians are finding the curated lists valuable to help them select tools that are right for their practices and their patients. Practices are encouraged to contact vendors directly for product-specific questions.

Physicians are also directed to the OMA for guidance on policy and billing and to Ministry InfoBulletins for the latest directives.

Ontario Virtual Care Clinic OntarioMD and the OMA continue to support the Ontario Health’s (OTN) Ontario Virtual Care Clinic (OVCC) at seethedoctor.ca to serve patients who cannot access their family physician or do not have a family physician. The OVCC was launched directly to the public in April. OntarioMD provides support to OVCC physicians, monitors referral volumes and adjusts the schedule of physicians (using MetricAid scheduler) on shift to meet patient demand. The OVCC began offering service in French between 4:00 pm and 8:00 pm on July 1, 2020. Over 11,700 eVisits have now been provided through the OVCC.

Health Report Manager: Contributing to Timely Care During COVID-19 On August 31, SickKids Hospital became the latest hospital to go live with HRM. HRM now delivers reports from SickKids to clinician EMRs to improve its ability to share information with physicians and nurse practitioners in real time. Receiving hospital reports for Ontario’s youngest patients helps to improve the health of children through the integration of care.

OntarioMD collaborated with Ontario Health to implement HRM delivery of notifications to primary care providers’ EMRs to tell providers that COVID-19 test results are available in the Ontario Laboratories Information System (OLIS). As of August 31, primary care providers have received more than 1.7 million notifications to check COVID-19 results in OLIS through their EMRs and have been able to take action for their patients as soon as possible.

HRM also delivers discharge information to EMRs from hospitals that are COVID-19 assessment centres. This is in addition to the patient information in the 2 million other reports per month HRM delivers from more than 500 hospital and specialty clinic sites across Ontario to EMRs. Reports that are COVID-19 related are clearly identified to get clinicians’ attention.

In addition, London Lambeth FHO went live with Ontario’s West Region COVID-19 screening platform, Input Health, to deliver COVID-19 assessments to primary care providers’ EMRs through HRM.

3 1/1 11/25/2020 Executive Notes Cont. ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020 1. Execuve Notes for August Connued

Other Digital Health Products & Services ConnectingOntario ClinicalViewer Bundle – OntarioMD continues to support clinician access to ONE® ID, ONE Mail and the ConnectingOntario ClinicalViewer on behalf of Ontario Health. As noted above, requests for access to the Viewer continue to be high.

Insights4Care Program In spite of a few challenges, almost 200 new clinicians have been onboarded to i4C Dashboard thus far in FY20/21 bringing the total user base to roughly 1,200. The program continues to work with several EMR vendors (YMS, AwareMD, QHR) to roll out their Dashboard offerings within Q3. The program is developing additional clinician resources to add to the available content of Diabetes Management, Opioid Prescription Management, Consultation and Referral Management and Test Results Management. The Help Resources provide clinicians with practical and concise information on practice improvement and population health management – they are available at OntarioMD.ca. The i4C Program continues to support the QI Program of the College of Physicians and Surgeons of Ontario by offering the i4C Dashboard and i4C Advisory Service as available practice improvement resources for participating physicians.

OntarioMD Privacy and Security Training Module – Physicians, as health information custodians (HICs) under the Personal Health Information Protection Act (PHIPA), need to be kept up-to-date on this privacy legislation and educate themselves and their staff on how to fulfill their obligations to protect Personal Health Information (PHI) on an ongoing basis. OntarioMD’s online Privacy and Security Training Module meets this need by offering education on key topics such as safeguarding PHI from breaches and security incidents, and how to comply with PHIPA obligations. The training is more important than ever as clinicians move to quickly adopt new virtual care tools.

More than 2,900 clinicians and their practice staff have completed the training, which is available at OntarioMD.ca. The module is updated with the latest information and can be accessed from any internet-connected device.

OntarioMD Digital Health and Virtual Care Day OntarioMD’s Digital Health and Virtual Care Day is taking place on October 1. The event will feature two keynote speakers – Dr. Jane Philpott, Special Advisor to the Ontario Government on the new Ontario Health Data Platform, and Matt Anderson, President & CEO, Ontario Health. The conference will also offer relevant virtual care content in concurrent sessions, and the high demand Peer Leader-led EMR training workshops. Physicians will receive continuing medical education credits for attending. The Digital Health and Virtual Care Day aims to provide an excellent learning and networking experience for all practice staff to match the award-winning EMR: Every Step Conference. The conference is open to clinicians and stakeholders in Ontario and other jurisdictions. More information is available at OntarioMD.Live.

3 1/1 11/25/2020 Executive Notes Cont. 2 ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020 1. Execuve Notes for August Connued

Recent Collaborations

University Health Network (UHN) Connected Care OntarioMD continues to collaborate with UHN on the eVisit Primary Care Pilot to increase awareness among physicians and encourage them to sign up at no cost until March 31, 2021. The pilot is led by Ontario Health (OTN) in partnership with the regions. eVisit Primary Care in the Toronto region enables primary care providers to offer virtual care to their rostered or attached patients using the Novari eVisit tool, which enables communication with patients through secure messaging, video, or audio.

Note: The Microsoft Power BI interactive version of this report now features a colour palette for improved visual accessibility for users.

3 1/1 11/25/2020 Introduction p.4 ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020 2. Introducon The purpose of this report is to provide a monthly update on the provincial view of community-based family physicians’ and community specialists’ adopon and opmized use of cerﬁed EMRs and digital health tools and services integrated with cerﬁed EMRs. Except where indicated, this report does not include informaon about adopon of the referenced digital health applicaons by nurse praconers or other health care service providers.

By helping physicians become increasingly proﬁcient EMR users, OntarioMD assists physician pracces in realizing more clinical value and the full potenal of digital health tools and services to enhance paent care. These tools and services are also improving Ontarians’ access to care and improving clinical outcomes in an increasingly integrated and coordinated health care system. 3. OntarioMD, Ontario Health and Ontario Health Teams OntarioMD is focused on the delivery of digital health products and services that translate into clinical value for physicians and their paents. OntarioMD has the infrastructure, relaonships and experience to deliver cost- eﬀecvely the full spectrum of high-quality digital health programs and services for clinicians and Ontario Health Teams across the province in alignment with Ontario’s Digital First Strategy. It works closely, and in partnership, with health care organizaons across Ontario.

OntarioMD staff take a holisc approach to working with physician pracces, bundling products and change management services on behalf of our stakeholders for efficient visits to pracces regionally and locally. This reduces mulple touchpoints to the physician office and streamlines training and onboarding, so physicians can spend less me on administraon and more me on paent care.

What We Do · Connect clinician pracces to OntarioMD’s digital health tools that improve access to care, clinical outcomes and decision-making, such as Health Report Manager (HRM), eNoficaons and the i4C Dashboard. · Connect clinician pracces to eConsult on behalf of the Ontario eConsult Program; eVisits (Enhanced Access to Primary Care) on behalf of OTN; eNoficaons in collaboraon with Ontario Health’s Shared Services (formerly HSSO); the DHDR and DHIR (when ready for deployment) on behalf of the Ministry; and deploy the Ontario Laboratories Informaon System (OLIS), ConnecngOntario ClinicalViewer, ONE®ID and ONE Mail on behalf of Ontario Health’s Digital Services (formerly eHealth Ontario). · Provide physicians with trusted advice, guidance and onboarding support from OntarioMD staff, located across Ontario, to opmize EMR and digital health use. · Provide in-depth, hands-on support for physicians’ quality improvement and populaon health management goals through our i4C Advisory Service’s experienced staff. · Mentor physician pracces with praccal EMR ps from physician, nurse and clinic manager Peer Leaders who understand how physicians pracce and share their experse with the same EMR. · Advise public and private sector partners on how to develop and advance digital health tools and services for clinicians leveraging our OntarioMD Clinician Advisors for focus groups, and product feedback. · Deliver the OntarioMD Vendor Management Program and associated Cerficaon Program to provide assurance to physicians that their EMRs are connuing to evolve with health system priories and meet ongoing clinical requirements and funconality; assess and monitor EMR offerings for alignment with the Ontario EMR Specificaons and broader provincial priories. 4. OntarioMD Products and Services OntarioMD products and services are provincial digital health assets for clinicians and centred around paents. Enabling the flow of paent informaon directly to OntarioMD-cerfied EMRs supports: ▪ Access to care, services and health informaon ▪ Enhances the efficiency of the health system ▪ Strengthens quality, effecveness and accountability ▪ Smulates innovaon and growth

OntarioMD receives funding from the Ministry of Health (MOH), with a mandate to support connecvity, interoperability, and integraon of EMRs with the digital health delivery system more broadly and to work with clinicians to opmize the clinical value of their cerﬁed EMRs to provide enhanced care to their paents.

For an overview of all OntarioMD products and services, please read our Products & Services brochure.

4 1/1 11/25/2020 Quarterly Growth p.5 ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020 5. Quarterly Growth by Product/Service

Quarterly Growth by OMD Product or Service Total Physicians (June 30, 2020) Total Physicians (August 31, 2020) Quarterly growth

28,484 28,484 9.8% 8.5%

25,000 8%

20,000 17,567 17,831 6% 16,842 16,880 5.5%

15,005 15,000 14,227 4.3%

11,061 4% 10,609 10,320 10,411 10,000

2.2% 2.2% 2% 5,000 1.5% 1,890 2,051 1,791 1,830 0.2% 938 1,030 929 949 0.9% 0.0% 0 0% Cerﬁed EMR Connecng eConsult eConsult eNoﬁcaons HRM i4C Dashboard OLIS ONE ID* Privacy & Security Ontario Clinical Requesng Specialists Training Viewer Providers Registered

Note. Source of the data is eHealth Ontario. 5 1/1 11/25/2020 Figure 1 p.6 ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020 6. Products and Services by Vendor and LHIN View

Figure 1: EMR Adopon by Physician Type and Cerﬁed EMR Vendor

EMR Adopon by Physician Type and Cerﬁed EMR Vendor Physician type General Praconer Specialist Not Speciﬁed

6,281 Vendor General Praconer Specialist Not Speciﬁed

6,000 Telus Health Soluons 6,281 1,508 19 QHR Technologies Inc. 2,289 2,308 4 WELL EMR Group Inc. 1,336 645 3 Indivica Inc. 625 140 5,000 ABELMED 196 258 1 P & P Data Systems Inc. 379 70 Canada Health Systems Inc. 311 135 AwareMD 1 111 4,000 YMS 26 78 1 Alpha Global iT Inc. 47 21 YES Medical System 20 46 Avaros 22 5 3,000

2,289 2,308 2,000 1,508 1,336

1,000 645 625 379 258 311 140 196 135 111 19 4 3 1 70 1 26 78 1 47 21 20 46 22 5 0 Telus Health QHR WELL EMR Indivica Inc. ABELMED P & P Data Canada Health AwareMD YMS Alpha Global iT YES Medical Avaros Soluons Technologies Group Inc. Systems Inc. Systems Inc. Inc. System Inc.

*Source of the data is OntarioMD’s CRM system. 6 1/1 11/25/2020 Figure 2 p.7 ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020

Figure 2: EMR Adopon by Physician Type and LHIN LHIN General Specialist Not Specified EMR Adopon by Physician Type and LHIN Praconer  Physician type General Praconer Specialist Not Specified Erie St. Clair 280 175 South West 812 275 2 1,370 1,400 1,353 Waterloo Wellington 580 239 Hamilton Niagara Haldimand 987 566 2 1,228 Brant 1,200 Central West 607 269 1,110 Mississauga Halton 815 332 1 987 Toronto Central 1,353 889 1 1,000 955 Central 1,110 611 889 Central East 955 446 812 815 South East 442 117 1 800 Champlain 1,370 528 North Simcoe Muskoka 392 165 1 607 611 North-East 421 88 600 580 566 528 545 North-West 181 80 Not Specified 1,228 545 20 446 442 421 392 400 332 280 275 269 239 200 175 165 181 117 88 80 2 2 1 1 1 1 20 0 t t t al al t t a t t es ton an es on tr tr as as ok as es al E elling al W a Halt Cen tr tr to Cen South E Champlain Erie St. ClairSouth W on Cen oe Musk North-E North-W Cen or Not Specified erloo W T at a Haldimand Br W ar Mississaug North Simc on Niag Hamilt

*Source of the data is OntarioMD’s CRM system. 7 1/1 11/25/2020 Figure 3 p.8 ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020

Figure 3: Physicians Parcipang in Provincial Products/Services by LHIN LHIN General Specialist Not Physicians Parcipang in Provincial Products/Services by LHIN Praconer Specified  Physician type General Praconer Specialist Not Specified Erie St. Clair 409 270 South West 873 382 3 1,583 1,600 Waterloo Wellington 660 310 1,444 Hamilton Niagara Haldimand Brant 1,119 709 2 Central West 633 326 1,400 1,357 1,372 1,309 Mississauga Halton 898 439 1 Toronto Central 1,583 1,309 15 1,200 1,119 Central 1,357 843 12 1,095 Central East 1,095 602 South East 502 245 1,000 Champlain 1,444 675 1 873 898 843 North Simcoe Muskoka 441 216 1 800 North East 557 154 709 675 North West 293 116 1 660 633 602 Not Specified 1,372 375 2 600 557 502 439 441 409 382 400 375 310 326 270 293 245 216 200 154 116 3 2 1 15 12 1 1 1 2 0 t t t al al t t a t t es ton an es on tr tr as as ok as es al E elling al W a Halt Cen tr tr to Cen South E Champlain North E Erie St. ClairSouth W on Cen oe Musk North W Cen or Not Specified erloo W T at a Haldimand Br W ar Mississaug North Simc on Niag Hamilt

8 1/1 11/25/2020 Figure 4 p.9 ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020

Figure 4: Physicians Live on HRM by LHIN Physicians Live on HRM by LHIN Specialty Type General Praconer NP Specialist % of physicians with HRM that are OLIS users 1,600 83.0% 84% 84.7% 82.6% 81.8% 81.8% 82% 1,400 82.6% 81.8% 80% 1,200 78.4% 448 372 77.6% 78% 365 1,000 76% 76.1% 253 287 86 74% 800 74.2% 253 68 72.0% 111 72.9% 72% 176 70.1% 600 111 70% 90 190 117 144 920 948 69 68% 400 812 84 93 93 687 731 615 85 555 66% 497 200 377 330 337 310 261 64% 81 92 0 62% Erie St. Clair South West Waterloo Hamilton Central Mississauga Toronto Central Central East South East Champlain North North-East North-West Not Wellington Niagara West Halton Central Simcoe Speciﬁed Haldimand Muskoka Brant

*Source of the data is OntarioMD’s CRM system. 9 1/1 11/25/2020 Figure 5 p.10 ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020

Figure 5: Physicians Live on OLIS by LHIN Physicians Live on OLIS by LHIN 2,500 2,391

2,000

1,783 1,657

1,500 1,453 1,355 1,242

1,034 1,000

729 684 630 539 574 500 474 296 183

0 Erie St. Clair South West Waterloo Hamilton Central West Mississauga Toronto Central Central East South East Champlain North North East North West Not Wellington Niagara Halton Central Simcoe Speciﬁed Haldimand Muskoka Brant

*Source of the data is eHealth Ontario. 10 1/1 11/25/2020 Figure 6 p.11 ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020

Figure 6: Clinicians with ONE ID® LHIN Name Nurse Physician Clinicians With ONE ID Erie St. Clair 502 652 Clinician Type Nurse Physician South West 617 1,578 9,908 Waterloo Wellington 328 998 10,000 Hamilton Niagara 949 2,401 Central West 612 839 Mississauga Halton 1,105 1,608 Toronto Central 1,599 6,862 8,000 Central 1,115 2,585 Central East 1,780 1,827 6,862 South East 535 1,049 Champlain 1,094 2,473 North Simcoe Muskoka 596 778 6,000 North East 1,071 827 North West 699 435 Not Speciﬁed 9,908 3,572

4,000 3,572

2,585 2,401 2,473 1,780 2,000 1,578 1,6081,599 998 949 1,105 1,115 1,0491,094 1,071 839 778 699 502 652 617 612 535 596 328 435 0 t a t al al t t a t t es ton ar es on tr tr as as ok as es al E elling al W a Halt Cen tr tr to Cen South E Champlain North E Erie St. Clair South W on Niag on Cen oe Musk North W Cen or Not Speciﬁed erloo W T at Hamilt W Mississaug North Simc

*Source of the data is eHealth Ontario. 11 1/1 11/25/2020 Figure 7 p.12 ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020

Figure 7: Physicians Using eNoﬁcaons by Vendor Physicians Using eNoﬁcaons by Vendor 6,000 5,835

5,000

4,000

3,000

2,247

2,000

1,232

1,000 571 239 120 139 53 20 54 16 31 0 ABELMED Alpha Global iT Avaros AwareMD Canada Health Indivica Inc. P & P Data QHR Telus Health WELL EMR YES Medical YMS Inc. Systems Inc. Systems Inc. Technologies Soluons Group Inc. System Inc.

*Source of the data is internal ﬁles for tracking eNoﬁcaons. 12 1/1 11/25/2020 Figure 8 p.13 ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020

Figure 8: Physicians Using eNoﬁcaons by LHIN Physicians Using eNoﬁcaons by LHIN 1,400 1,307 1,353

1,200 1,144 1,079

1,000 901

800 767

653 646 600 520 507 469 438 423 400 293

200 111

0 Erie St. Clair South West Waterloo Hamilton Central West Mississauga Toronto Central Central East South East Champlain North North-East North-West Not Wellington Niagara Halton Central Simcoe Speciﬁed Haldimand Muskoka Brant

*Source of the data is internal ﬁles for tracking eNoﬁcaons. 13 1/1 11/25/2020 Figure 9 p.14 ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020

Figure 9: Ontario eConsult Penetraon by Indicator Ontario eConsult Penetraon Number of registered users Number of acve users % of registered users that are acve users

11,010 41.2% 40%

10,000 35%

8,000 30%

6,633 25% 6,000 22.4%

20%

4,000

15% 2,461 2,018 2,000 10% 831 305 ® 4.6% 0 5% Champlain BASE Ontario eConsult OTN Teledermatology

*Source of the data is the Ontario eConsult Centre of Excellence. 14 1/1 11/25/2020 Figure 10 p.15 ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020

Figure 10: Ontario eConsult Penetraon by LHIN Ontario eConsult Penetraon by LHIN Number of registered users Number of acve users % of registered users that are acve users

1,848 40% 38.48% 40.54% 1,800

1,600 35%

1,400 30.91%

1,215 30% 1,200 1,126

25.92% 1,000 24.78% 845 849 835 25% 800 699 648 671 617 600 18.91% 496 20% 458 424 386 19.77% 400 18.63% 348 16.37% 321 269 272 17.94% 219 15% 200 168 139 122 12.77% 79 73 85 97 89 13.83% 11.62% 41 0 13.12% Erie St. Clair South West Waterloo Hamilton Central West Mississauga Toronto Central Central East South East Champlain North Simcoe North-East North-West Wellington Niagara Halton Central Muskoka Haldimand Brant

*Source of the data is the Ontario eConsult Centre of Excellence. 15 1/1 11/25/2020 Figure 11 p.16 ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020

Figure 11: Ontario eConsults Sent Ontario eConsults Sent August 2020 September 2019 to August 2020 Rate per 1000

18,000 17,302

12 16,000

10.5 14,000 10

12,000 8.4 8.3

10,000 8

8,000 7,144 6.7 6,596 6 6,000 5,522 5.6 5,213 4,660 3,775 3.8 4,000 4 2,891 3.9 2,476 4.0 2,124 1,950 2,000 1,343 1,412 1,505 1,580 691 633 484 406 142 307 101 178 297 252 172 350 98 2 0 1.7 1.5 Erie St. Clair South West Waterloo Hamilton Central West Mississauga Toronto Central Central East South East Champlain North Simcoe North-East North-West Wellington Niagara Halton Central Muskoka Haldimand Brant

*Source of the data is the Ontario eConsult Centre of Excellence. 16 1/1 11/25/2020 Figure 12 p.17 ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020

Figure 12: Physicians Live on Dashboard by LHIN Number of Physicians Live on Dashboard by LHIN

166

160

140

120 117 110 103 100 90 90

80 70 69 62 60 53

40 38 27 21 20 14

0 Erie St. Clair South West Waterloo Hamilton Central West Mississauga Toronto Central Central East South East Champlain North Simcoe North-East North-West Wellington Niagara Halton Central Muskoka Haldimand Brant

*Source of the data is internal ﬁles for tracking dashboard parcipaon. 17 1/1 11/25/2020 Figure 13 p.18 ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for August 2020

Figure 13: OntarioMD Privacy and Security Training Completed by LHIN OntarioMD Privacy & Security Training Completed by LHIN Number of physicians Number of sponsored users

351 350

300

250 234 237 220

200 196

165 168 148 150 127

102 105 100 94 89 84 78 72 66 68

50 40 33 30 27 21 15 19 8 2 0 0 Erie St. Clair South West Waterloo Hamilton Central West Mississauga Toronto Central Central East South East Champlain North Simcoe North-East North-West Wellington Niagara Halton Central Muskoka Haldimand Brant

*Source of the data is OntarioMD’s CRM system. 18 1/1