Newsletter of the IFLA Document Delivery and Resource Sharing Section
ISSN 1016-281X
November 2006
Table of Contents
A Note from the Chair 2
Minutes of the Mid-term SC Meeting in Rome 3
The Impact of E-resources on Document Delivery Standing Committee Seminar – Assunta Arte 7
Report from Australia – Margarita Moreno 10
Satellite Meeting on Resource Sharing, Reference and Collection Development In a Digital Age – a Practical Approach – Margarita Moreno and Pentti Vattulainen 11
Seoul conference: Open session 13
Standing Committee Members 14
1 A Note from the Chair
This issue of the newsletter marks a farewell to the traditional paper version as IFLA has now decided that Section newsletters can be published in electronic format only. However for those of our members who might experience difficulties in accessing the IFLA website and therefore unable to download we still provide the possibility to request a paper copy. If you need a paper copy please do not hesitate to contact our Information Coordinator Ms Joan Stein, Carnegie Mellon University Libraries, Hunt Library, 4909 Frew Street, PITTSBURGH, PA 15213, United States, Tel. +(1)(412)2685826, Email: [email protected]
We hope that you are sympathetic to our efforts in reducing administrative costs for the organization.
Another busy year is lying ahead of us. In 2007 the Section will participate in the Durban Conference in August with an Open Programme focusing on “Using technology to improve Interlending and resource sharing services”. The call for papers will soon go out and we hope that our members will be interested in submitting abstracts to the Standing Committee.
In October 2007 the National Library of Singapore will be hosting the 10th International IFLA Interlibrary Loan & Document Supply Conference “Resource Sharing for the Future - Building Blocks to Success”. You will find a lot of information about this event already now at the conference website at http://www.nlbconference.com/ilds/
A call for bids to host the 11th ILDS Conference in 2009 has been distributed by the IFLA Headquarters with a 1 February 2007 deadline. If your library or association is interested in submitting a bid please take this opportunity to host colleagues from around the World.
Soon it will also be time for nominating candidates for the Document Delivery and Resource Sharing Standing Committee. We hope that our members will consider possible candidates and use the opportunity to submit nominations.
Kind regards,
Poul Erlandsen Chair, IFLA Document Delivery and Resource Sharing Standing Committee
2 Minutes of the Mid-term SC borders: navigating towards a Meeting in Rome global understanding. • JS had received an email from Sophie Felfoldi re the translation of Present: Assunta Arte, Kim Baker, Poul our strategic plan into other Erlandsen (Chair), Teresa Rodriguez languages. She is unclear about the Gonzalez, Jacqueline Gillet, Betty Lowery, audience this is aimed at and thinks Debra McKern, Jindriska Pospisilova, it is not necessary. Uwe Rosemann, Elisa Soares, Joan Stein, Penelope Street (Secretary). Action: PE will contact Sophie to state that the SC consider this Apologies: Daniel Mattes Durrett, important and will continue with Nadezhda Erokhina, Elmelinda Lara, this policy since we represent the Margarita Moreno, Carol Smale, Li interests of librarians of those Xiaoming countries and the translations are for their benefit.
1. Approval of agenda 5. Financial report
2. Approval of minutes of SC meetings in • DMcK reported that the new Oslo account has been set up. The minutes were approved. • PE had checked with IFLA HQ that it is okay to keep the account. 3. Matters arising • The $1000 from the Estonian ILDS 5) UR queried the translation of the conference has been transferred Section brochure’s into German. into the account. Action: JS to chase this up. • The question of funding for future 9) Andrew Braid requires some ILDS conferences was discussed. instructions from IFLA re submitting The $1000 amount may no longer his paper for publication. be adequate and the committee Action: PE will contact the editor of may need to approach IFLA HQ the IFLA Journal. Andrew will send for an additional amount. If his revised paper to PS for inclusion Singapore had to generate an extra in the Section’s newsletter. $1000 they may need to raise the registration fee. 4. Report of Co-ordinating Board • DMcK is to check the situation re meeting our account. Currently it is a non- PE reported on the Professional Board interest bearing one. Committee meeting held in The Hague. 6. Seoul conference • All Section reports accept one have Open programme been received and will be referred • Theme is Best Practice in to the Review Committee. Document Delivery and Resource Findings to be reported at the next Sharing. Professional Committee meeting. • 3 papers were selected: Edward Swanson will report back Did we get it right? Post on our review. evaluation of New Zealand’s • Edward Swanson had stated that interloans best practice there was nothing to report to the workshop (Janice Farrelly, Professional Committee from our Thelma Fisher) Division. Transforming the document • The theme for the 2008 Quebec delivery and resource sharing conference is Libraries without engine (Cyril Oberlander)
3 Benchmarking 7. Pre-planning for Durban conference recommendation: trained staff, Open programme improved workflows, • Theme would be Technology as an automation, what next! enabler of access (or similar) (Margarita Moreno) • KB to send out a call for papers • There would be 4 papers in the 2 locally (Africa) th hour slot. The 4 paper would be • 4 papers, 3 from within Africa and by JS (PE to deliver). possibly 1 from outside the area. • Discussion on translation of papers. Focus will be on success stories 1st July is the deadline for and how problems have been translation. overcome. • DMcK will be moderator for the • Call for papers to go out in programme session. November and proposals examined Action: PE to contact speakers and at next February’s meeting. ask for them to send their papers as soon as possible so that there is time Satellite to organise translation. PE will • KB reported that a venue had been complete forms and return to IFLA booked for the satellite event – HQ. Centre for the Book in Cape Town. • KB raised the question of whether Satellite a satellite event was viable given • PE reported that the web page the resources needed to organise it advertising the event was up. and ensure we could guarantee • PE outlined the programme for the attendees. A decision would be event. The title is Resource needed by 1st March. Sharing, Reference and Collection Action: PE to contact Pentti Development in a Digital Age - a Vattulainen and Annsophie practical approach Oscarsson to ascertain their views on • 5 papers were selected: holding a satellite given funding A case studies describing local issues. The viability of organising a practice (Hisoon Song) satellite in Quebec 2008 would be Current status and issues of discussed at the Seoul conference. electronic document delivery at KISTI (Suhyeon Yoo, Heeyoon 8. ILDS 10th conference - Singapore Choi) • Conference will take place around Brazilian initiatives in October 2007. No firm date as yet. document delivery and • The venue will be the National resource sharing (Emir Jose Library of Singapore and a nearby Suaiden, Paulo Cesar Siqueira) hotel. Interlibrary loan and open • It was stressed that close co- access: convergences and operation between the Section and divergences (Kay Vyhnanek) the conference organisers was Opening Pandora’s box: important (this feedback had come negotiating the intersection of from the Tallinn conference document delivery and virtual organisers). It was noted that reference service (Jo Kibbee) representative from Singapore had • There would be 6 papers. The 6th attended the Tallinn conference paper would be by PS. and would have gleaned • Speaker/titles of papers need to be information from it. submitted to IFLA HQ by 10th • Call for papers would be this March. PE to email Pentti autumn with proposals received by Vattulainen
4 January to be discussed at the fleshing out the content for each February SC meeting. chapter and will circulate this to the • There was discussion on the Committee prior to the meeting in conference theme. It was noted Seoul. that Singapore, despite being technologically advanced, does not 11. IFLA Guidelines for Best practice in have a well developed ILL system ILL and would be keen to receive input • Will accept paper requests but from other countries. It was electronic submission should be decided that the theme would be encouraged. Resource sharing for the future: • A general statement on payment building blocks to success. should be included, making Action: PE to suggest this theme to mention of the IFLA Voucher Singapore and offer any help they Scheme. need. The conference sub-committee • Estimated that 1000 copies would (DMD, JP, PE, CS, KB, AA) to work be needed with versions in several on developing material on languages. This would be sourced conference preparation that can be locally. used for future events. • Once completed, news should be circulated via all list-servs. 9. Strategic plan Action: BL will write an • PE reported this had been approved introduction and formulate text then by IFLA HQ without comments. circulate it to the Committee. JS The French and Italian versions are will investigate printing. on the web and the Russian and Spanish versions have been sent to 12. Printed IFLA ILL request form JS to pass on to Sophie Felfoldi for PE reported that he had asked IFLA inclusion. HQ if they are willing to take this over • There was discussion about how when BL retires. BL reported she had far progress had been made on a contacted Susan Schaepman who draft letter to be sent to National thinks it is a good idea to take this over Libraries. Once this has been sooner rather than later and will completed, IFLA may be able to discuss the matter with her boss. assist with address labels for Action: BL to contact SS. National Libraries. Action: ES will produce a 13. IFLA Voucher Scheme report Portuguese version, UR a German PE gave the final report for 2005 version. PE to contact IFLA HQ re received from Susan Schaepman. 571 address labels. orders were fulfilled in 2005 and there has been an increase in sales of 7% 10. Model Handbook for ILL with a predicted net surplus of 4813 DMcK suggested that Committee euros. Since November 2005 reissued members should work on individual vouchers only are being used and the chapters. PE suggested applying for additional workload has led to an project money from IFLA. increase in her hours from 16 to 20. Action: BL to send DMcK a list of There is currently 668,000 euros in the chapters from the recently published bank with interest at 2.5% (14,321 UK ILL publication with a view to euros). The possibility of investing using this as a template. Committee some of the money is being will meet in Seoul to discuss considered. allocation of chapters. Before this, DMcK, EL, BL, JG will work on
5 Sara Gould had produced a leaflet on 16. Any Other Business how to use the voucher and the JS reported on feedback from US ILL possibility of a web version was Discussion Group re things they would discussed. like to see from the SC: Action: PE to suggest credit card • Production of a web version of an payment to IFLA HQ. SC to look at international directory of national the IFLA Voucher website re libraries with regulations given for accuracy of content and send each library. comments to SS. BL to ask SG if she • Development of WIKI – a central has a master copy of the leaflet. information sharing place with an international flavour. 14. Programme evaluation form • More advanced knowledge of JS presented a draft evaluation form. which papers are being translated Discussed and modified by SC. To be at IFLA conference. used at Seoul open programme and • Guidelines for using trackable modified for use at the satellite. methods of shipping Action: JS to amend form. PE to internationally. suggest its use at satellite event to Action: SC to look at Guidelines in Pentti Vattulainen and Annsophie Seoul with a view to any changes Oscarsson. that might be required.
15. ILL training programme for Mid-Term Business Meeting and developing countries evaluation of seminar KB presented a paper from Lars Leon. PE thanked AA for organising the meeting LL is keen to proceed with a pilot and seminar and asked for feedback on the programme in Bulgaria and produce a latter. AA reported that it was valuable for survey. KB suggested that some IFLA colleagues who do not have the content would need to be included if opportunity to attend international the programme is being done under the conferences since it is good to hear IFLA name. The SC gave agreement perspectives from other countries. The for a pilot programme to be done in its Committee also commented that it was name subject to the following provisos valuable for them to find out more about being met: the Italian system. • It should be a core model that can Action: AA will write a report of the be used whatever the context seminar for the Section newsletter. ES • Committee must have a say in to organise a similar seminar for Lisbon contact and programme needs to have IFLA relevance. Venue for Mid-Term Business Meeting • Costs must be minimal and the 2007 programme available to all areas. ES has offered to host the meeting in • LL must provide the Committee Lisbon. Suggested dates 22nd–23rd with a draft survey along with an February 2007. indication of budget and level of commitment from library schools Action: SC to ask LL to produce a kit that will be the basis for a model to be used in the future. This will be reviewed by the SC.
6 The impact of e-resources on Italy, important projects are being carried document delivery on and, so, that we are doing a good job. Seminar in Rome – February 2006 In fact, the day following the seminar, during the Standing Committee meeting, Assunta Arte we all soon perceived that everyone had taken advantage from the organization of a During the successful mid-term business meeting for exchanging different meeting, held in Rome on 23rd-24th experiences and initiatives and we February 2006, the Document Delivery understood the importance of activating and Resource Sharing Section, the communication integrated channels within National Research Council (CNR) of an IFLA Section. Potenza - Library Service - and the Libraries’ Association - Lazio Section The seminar dealt with the issue of the gathered together Italian researchers, document delivery systems in Italy, librarians and experts coming from the Germany and the United States. Having rapidly developing research areas of “the personally attended the seminar with a impact of e-resources on document paper presenting the Italian library delivery”. Thus, the main goal of this community to our foreign colleagues, I seminar on “The impact of e-resources on would like to remark how cooperation can document delivery: an overview of the be fruitful as a professional enrichment international library community” was to and as an occasion to get in touch with analyse the international trends within the foreign colleagues for future use of e-resources in document delivery collaborations. In fact, it has been possible services. to start a relationship between the organizers of the next NILDE workshop At the seminar about 100 colleagues from and the Section Standing Committee the Italian library community were which will attend the round table with its present. The seminar was focused on the German representative. recent trends of the inter-library lending and document delivery in Italy; it has been We were welcomed by the President of the very successful and the “Document AIB - Section Lazio – and by Luisa Delivery and Resource Sharing” Section Marquardt, from the Faculty of Science of will use it as a model for similar future Training of the University Roma 3, which events in the countries hosting the next hosted the event. mid-winter meetings. The chairman, Poul Erlandsen, gave the This event had been proposed by the opening paper on the “Structure of the Section’s Italian member, Ms Assunta Danish library system” that highlighted Arte, during the 2005 Mid-term meeting how the lending activities (ILL) work held in Prague and its realization has been within the academic and research libraries possible thanks to the cooperation between which, since 2001, are ruled by a CNR, Research Area of Potenza, Aib government’s law that utters: “A state Lazio and University of Rome 3, Faculty library or a library receiving funds by the of Science of Training. This cooperation government participates in the overall was very successful; first of all because it cooperation as for the interlibrary involved a large number of participants lending”. These libraries guarantee the and also because, even if addressed to an free document supply service to the final Italian audience, it has been able to give users, usually their own students, value to the contribution provided by the professors, researchers and faculty or attendance of librarians from all over the institute staff. Some of these libraries world, making the international never ask for payment, while others ask community aware of the fact that, also in for a payment only when their materials are borrowed by foreign libraries. The
7 main purpose of a document delivery for Treasury – Ministry of Economics and service is to ensure citizens an immediate Finance – debated on the following topics: access, through the libraries, to the widest range of information resources. At the • Developments of the copyright law in same time, a new collective web catalogue Germany, of the library resources has been launched • Document Delivery and e- under the name www.library.dk. This subscriptions: a case study from the database includes the materials available in NILDE network, all the Danish libraries and allows any • The Open Access and the e-resources: citizen to search and ask free for periodical their use by users and libraries, materials - books, videos and CDs • Essper: integration of bibliographical included. databases and document delivery. The request is sent to the ILL Department of the chosen library where the staff can The German library system was explained have an on-line access to the incoming by Uwe Rosemann, who started from a applications’ database. After having description of the different levels of identified the user and the bibliographical Subito’s and the publishers’ activity in the data, the request carries the materials field of copyright. Rosemann underlined available in the national collective the legal actions undertaken by the catalogue, thus librarians do what they international publishers to Subito and to usually do for the local user and look for the German libraries. The first legal action the lending library. It is surprising how was started by the publisher STM in 2002. this service has led to an increase in the In spring 2003, Subito has started a number of Document Delivery requests in negotiation with STM’s delegates. Subito’s the Danish Libraries. As for the public mental strategy in this process was the libraries, this number had a 75% increase following: negotiation was meant to hinder in the period 2000-2003 and the overall the final clients in non-German-speaking number of transactions in Denmark countries (Germany, Austria, and reached about 2 million requests in 2004. Switzerland). For many libraries this has meant a huge increase in costs for staff and mail fares To sum up, what Subito and the publishers that cannot be recovered by further aim to do through their agreement is to takings, so there is the problem of incorporate e-products directly into minimizing the costs to face such a Subito‘s services, with specific costs demand. where applicable. That means that clients can choose to have an immediate access to Moreover, it has become obvious that a a document already available in an further development of this system will electronic format or to have it in a PDF ask for an increase in the level of the format within 72 hours. This aspect staff’s involvement, including both the cannot be set if publishers think that Subito user validation and the mediation of each should take into account that there are request. some regional consortia for purchasing e- reviews and should incorporate in these The speakers Uwe Rosemann - director of consortia the price negotiation, too. Subito the German National Library of Science will do it by using the DRM system and Technology of Hannover, Germany -, Valentina Comba - person in charge at the In her presentation on the open access, University of Bologna and Member of the Valentina Comba pointed up the growth IFLA Reference and Information Services of the phenomenon of the institutional Section-, Silvana Mangiaracina - person in archives as a new service for researchers charge for the Library of CNR – Research and the implications and opportunities to Area of Bologna- and Cinzia Fortuzzi - share resources in libraries. The year director of the Library of the Department
8 2004, Ms Comba said, was the year when Service, both the applying and the the movement of open access had the receiving libraries must sign a greatest number of academic reviews on subscription. line; this means a great enrichment of the libraries’ bibliographic assets. So, the All these presentations have underlined people responsible for document delivery that, in Europe, the situation is in a services can have enlarged resources at ferment, to coincide with the rising of new their disposal through the use of the problems which are more and more Google searching network. connected to the possibilities to exchange documents in an electronic version, and to The most important Italian project for the presence of users who are more and managing Document Delivery, NILDE more demanding and technologically (Network Inter-Library Document sophisticated. Exchange), was presented by Silvana Mangiaracina, who started from the story The speakers Joan Stein - Head Access of NILDE and highlighted the growth of Services Senior Librarian, Carnegie the network through the inter-institutional Mellon University Libraries, Pittsburgh, cooperation; she completed her United States - and Penelope Street - presentation by talking about the electronic Sydney Jones Library, University of document delivery, mentioning the laws Liverpool/ Secretary of the IFLA on copyright and patents for on-line Document Delivery and Resource Sharing subscriptions in Italy. Section - gave the following presentations: Best practices for lending and document Cinzia Fortuzzi introduced the project delivery services and Ifla’s initiatives ESPERR and its story and underlined the concerning document delivery and cooperation of the libraries involved as the resource sharing. strong point able to guarantee very high quality lending and document delivery According to our Ifla colleague, Joan services. She illustrated in detail the kinds Stein, there has been a change in the duties of collaborations existing for the document performed by the library’s employees who, delivery service: ACNP, SBN-ILL e being expert keepers, play a primary role NILDE. ESSPER gives the possibility to in the wide and boundless world of directly have access to the ACNP archive communication. Ms Stein, trying to in order to certify in which one of the identify the main best practices’ activities participating libraries the periodical where by means of a more transversal survey, a user has found an interesting article can listed the following points: be found. The counting is regularly inserted in the ACNP database. The • unquestioned culture of exchange and counting archive allows the entitled continued improvement; libraries to automatically transfer data to • supporting an organization aiming at the SBN-ILL management system in order learning; to allow the requests for sending the • questions concerning the supply of article. The use of the SBN-ILL system is excellence models. free of charge both for the applying and for the sending library. Each library can Thus, according to the study carried out by ask for the payment of the service Ms Stein, we must look at other libraries according to its own fees. Within the which have already carried out studies and ESSPER Association, the standard published results. In fact, she mentions conditions are applied. We have agreed some US studies carried out by the with NILDE for using, directly from the Association of Research Libraries, and identified bibliographic information, the others done in the Northern European service of document delivery request to the Countries, in Australia and in New involved libraries. To use the Nilde
9 Zealand. In the Association of Research Libraries’ opinion, the following points are The answer cannot be univocal but should highly performing in the service of lending make use of concepts such as: training and document delivery: (both for the personnel and the users), • Maximizing the use of technology; cooperation, a wider use of emerging • Using one only communication technologies and a greater attention to the system; human factor. • Keeping an office managing the paper service.
Ifla carries out the service by taking into Report from Australia account the following questions: Margarita Moreno • The lending and document delivery services should be an integral part of Since the last report there have been a the services supplied by a library; number of developments in the Australian • The activities of the users’ demands Interlending environment. Firstly in must not be limited; March this year the National Libraries of • The final user must be involved in the Australia and New Zealand announced the applications as much as possible; launch of a new service which permits • The users’ access to the collective members of both Interlibrary Loan catalogues must be guaranteed by Networks to exchange ILL requests using means of request facilities; the ISO ILL protocol. • The new technology should be introduced in all the processes; The Trans Tasman Interlending service • The electronic copies should be sent, if (http://www.nla.gov.au/librariesaustralia/te possible; puna.html) enables Libraries Australia • Expert suppliers should be selected; Document Delivery and Te Puna Interloan • The service should be regularly fast. members to seamlessly request and supply interlibrary loans to each other. This I thought Penelope Street‘s presentation makes an additional 300 libraries available was particularly interesting for the Italian to Libraries Australia Document Delivery public; she described the Ifla’s role in the members, and brings the total number of global market of Resource Sharing and libraries involved in ILL between the two examined the modalities through which the countries to 900. In additional to Document Delivery and Resource Sharing increasing the number of libraries Section tries to achieve these goals. participating in the network this new service facilitates the easy payment of Let me summarize the following items: interlibrary loans. The Libraries Australia Document Delivery Payments Service • The international nature of resource manages the financial transactions sharing; between the supplying and requesting library and includes Te Puna Interloan • The development of new tools for members. The service works by crediting resources; the supplying library for the amount of the • The access to full-texts of e-reviews; charge imposed by the supplying library • A change towards the immediate and debiting the requesting library for the document delivery. amount of the charge imposed by the supplying library. At the end of the month Which can thus be the winning strategy to the system summaries the transactions create Document Delivery and Inter- passes the information to the billing library Lending Systems which can be system and forwards a report of all valid on a national and international level?
10 transactions between the library and other Satellite Meeting on Resource members of the payments scheme during Sharing, Reference and Collection the billing period. Development in a Digital Age – a
Secondly the Australian Library Practical Approach. community has endorsed the revision of Held in Seoul Korea from 16-18 August at the Interlibrary Loan Resource Sharing the National Library for Children and code (ILRS). The Australian Library and Young Adults Information Association’s Interlibrary Lending Expert Advisory Group (ALIA Margerita Moreno and Pentti Vattulainen ILLEAG) co-ordinated the sector-wide consultation that has led to the revised The keynote speaker, the former president ILRS Code to be launched formally at the of the Korean Library Association, Dr Lee Resource Sharing Consultation Forum. Doo Young challenged participants to The new Code came into force on 1 July consider the information gap not just in 2006. The new ILRS code reduces the terms of technology or the lack thereof, agreed turnaround time for core requests to but to include knowledge and culture in a maximum of 4 working days and the equation. simplifies the service levels to three: Core (4 day turnaround time), Rush (24 hours) The first session introduced the activities and Express (2 hours). Changes were also of the IFLA Acquisitions and Collection made to the principles behind the code. Section, in particular several of topics For more information on the Australia planned for inclusion in a new Interlibrary Loan and Resource Sharing publication/manual on the selection, code visit acquisition and management of electronic http://alia.org.au/interlibrary.lending/ilrs.co resources. The speakers then guided de.html The revised ILRS Code replaces participants through some of the pitfalls. In the Code adopted by the library sector in summary the lessons learn include: 2001, with minor amendments in 2004. negotiate hard – you may be surprised at what you can achieve; be vigilant with the Thirdly, in May 2006 the National Library licence agreement; be sure to include of Australia hosted the Resource Sharing document delivery and monitor changes in Consultation Forum which invited content or conditions; develop expertise in representatives of Library peak bodies to managing/negotiating electronic resources; discuss resource sharing in Australia and collect statistics such as Counter compliant explore opportunities for future statistics and possibly the most important development. The forum considered the of all ensure users know about the e- impact of e-resources, contributing to resources – just because a library has them union catalogues amongst other topics. doesn’t mean users know about them or One of the most interesting outcomes is can use them successfully. The section the formation of a group to look at concluded with the hope that some of the developing new models of resource new search engines and portals will help sharing particularly in offering distributed provide better access to these publications. interlibrary services to Australian users. The papers and recommendations of the The second session covered document forum will be available on the National delivery. Document delivery is also Library website soon. changing in this environment with technology providing easier, faster, better ways of delivering information to users however interlibrary loan policies and legislation isn’t necessarily keeping up with these changes. The first presentation covered the role of the Standing
11
Some of the delegates attending the Satellite Meeting held in Seoul, August 2006
Committee on Document Delivery and in the information business sot make it Resource sharing and highlighted the easy for them to find the information and activities of the committee, particularly in how to get it. setting guidelines and explaining the voucher scheme. Participants learnt of the The third session began with a innovations at the Bucheon City libraries presentation of the IFLA Digital Reference in providing interlibrary loans between the Guidelines created by the Reference and small and city libraries and the increase in Information Services Section. The usage of material and satisfaction of users. guidelines covered ideas, suggestions and Next participants discovered the issues in setting digital reference services, similarities between interlibrary loan and ensuring they are centred on the user and open access where we share some of the their preferred methods of receiving same issues in terms of electronic delivery information rather than what librarians or and copyright. KISTI highlighted the web designers think. A number of benefits of using technology and examples were given for example the negotiated access to delivery efficient, cost Danish project that is setting up services effective methods of delivering electronic for women from other cultures to provide documents to users in both the education them with information about the services and business sectors. Pandora’s Box available to them http://kvinde.finfo.dk/ or covers some of the issues and pitfalls in digital reference services at the change to virtual reference and the http://www.biblioteksvagten.dk/english/in increasing need to be able to link to dex.asp. The National Diet Library document delivery services. Reference reported on the development of their librarians need to know more about reference database contributed to by over document delivery and find easier ways to 400 libraries in the public, university and combine the two, users don’t always know special library sectors. This database the internal processes of libraries nor allows librarians to share responses to should they need to, it’s up to professional reference queries, user guides and other
12 information but it also allows for restricted Korea Dr Kwon Kyung Sang. The access as well public access to the hospitality shown by the hosts was information. The paper on distributing outstanding and for all of the participants a bibliographic software through the marvellous introduction to Korea. university highlighted similar issues to those found in negotiating access to e- resources, namely, consider carefully the Open Session: Seoul conference terms of the licence and how you distribute, monitor and manage access. Our session is Sunday 20th August, 13.45- The final paper discussed the issues in 15.45. setting up chat reference services in Korea and reported on an experimental chat The programme is entitled Best Practice in project and the lessons learnt. The project Document Delivery and Resource Sharing. highlighted the importance of trialling and • IFLA Guidelines for Best Practice in learning from the exercise and listed a Interlibrary Loan and Document number of recommendations for setting up Delivery a chat service in Korea. POUL ERLANDSEN (National Library of Education, Copenhagen, The discussion session at the end of the Denmark) meeting highlighted a number of other • Benchmarking recommendation: issues: In terms of international lending trained staff, improved workflows, the issue of cost for postage was listed as automation. What next! one of the deterrents; people with MARGERITA MORENO (National disabilities often have difficulties in access Library of Australia, Canberra, e-resources and the group was asked to Australia) consider this issue. And finally the • Did we get it right? Post evaluation of difficulties different cultures have in New Zealand's Interloans Best Practice access information on the web and in e- Workshop resources with over 60% of the web in JANICE FARRELLY (University of English for many this information is Canterbury, Christchurch, New impossible to decipher. Zealand), THELMA FISHER (University of Otago Library, Dunedin, The meeting was sponsored by the IFLA New Zealand) and TED KURMANN sections on Acquisition and Collection (Wellington City Libraries, Development, Document Delivery and Wellington, New Zealand) Resource Sharing and Reference and • Transforming the document delivery Information Services. The meeting was and resource sharing engine directed at practitioners primarily working CYRIL OBERLANDER (University in libraries in the region. This meeting was of Virginia, Charlottesville (VA), intended as a first in a series of training USA) workshops giving the three sections the opportunity to disseminate information on Links to the full text of these papers are the IFLA principles guidelines and best available on the IFLA website at practice to practitioners in a particular http://www.ifla.org/IV/ifla72/Programme200 region. 6.htm
60 participants attended the meeting with more than half from Korea and the region *** and the rest from 17 countries all over the world. The facilities and arrangements were excellent, thanks to Library Director, Sook Hyeun Lee and her staff and the Chief Executive of the National Library of
13 IFLA Management & Marketing MEXICO CITY 11000 Section announces Mexico Tel. +(52)(5)3288036 Fax +(52)(5)3288070 5th IFLA International Marketing Award- Email: [email protected] 2007 (sponsored by Sirsi Dynix) Ms Nadezhda Erokhina The Award will honor organizations that Russian State Library have implemented creative, results- 3/5 Vozdvizhenka oriented marketing projects or campaigns. 119019 MOSCOW Russian Federation The Award winner will receive airfare, Tel. +(7)(095)2027404 lodging and registration for the 2007 IFLA Fax +(7)(095)2033808 Email: [email protected] General Conference and Council in
Durban, South Africa, as well as a cash award of USD 1,000. Poul Erlandsen Chair of IFLA DOCDEL Section Full announcement and Application form National Library of Education will be made available on IFLANET P O Box 840, 2400 NV shortly. COPENHAGEN Denmark Last date for submitting applications: 30 Tel. +(45)88889306 November 2006 Fax +(45)88889392 Email: [email protected]
For previous years' award please visit: Ms Jacqueline Gillet http://www.ifla.org/VII/s34/index.htm INIST/CNRS
2, allée du Parc de Brabois Contact for further queries 54500 VANDOEUVRE-LES-NANCY Ms Daisy McAdams France [email protected] Tel. +(33)(3)83504724 Fax +(33)(3)83504732 Email: [email protected] Standing Committee Members Ms Elmelinda Lara Ms Assunta Arte The University of the West Indies Library Service CNR Potenza c/o The Main Library Via Santa Loja - Zona Industriale ST AUGISTINE, TRINDAD I-85050 TITO SCALO (PZ) Trinidad and Tobago Italy Tel. +(868)(662)2002 Tel. +(39)(0971)427253 Fax +(868)(662)9238 Fax +(39)(0971)427222 Email: [email protected] Email: [email protected] Ms Betty Lowery Ms Kim Baker The British Library National Library of South Africa BOSTON SPA, 139 Vermeulen Street Wetherby, 0002 PRETORIA West Yorkshire LS23 7BQ South Africa United Kingdom Tel. +(27)(12)3218931x154 Tel. +(44)(1937)546339 Fax +(27)(12)3255984 Fax +(44)(1937)546333 Email: [email protected] Email: [email protected]
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