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Patient Booklet 03/09/2014 16:41 Page 2 Info for patients - RBH.qxp:Patient Booklet 03/09/2014 16:41 Page 2 A lifetime of specialist care Royal Brompton Hospital Information for inpatients Info for patients - RBH.qxp:Patient Booklet 03/09/2014 16:41 Page 3 Table of contents Before you come into hospital 3 Coming into hospital 5 Arriving at hospital 7 Hospital staff 8 On and around the ward 11 Visitors 13 Your rights while in hospital 16 Going home 19 Feedback 20 Royal Brompton & Harefield Hospitals Charity 22 Hospital volunteers 23 This leaflet gives you general information about your stay at Royal Brompton Hospital. Our hospital is a national and international centre for the treatment of, and research into, heart and lung disease. Please ask us if you have any questions. 2 Info for patients - RBH.qxp:Patient Booklet 03/09/2014 16:41 Page 4 Information for inpatients Before you come into hospital Please read this booklet before What to bring with you you come into hospital. You will also have received your Registration form registration form and Please bring your completed admission letter. Please read registration form with you, them carefully. along with your admission letter. Bed availability Royal Brompton & Harefield Medicines and prescription NHS Foundation Trust is a It is important that you bring specialist centre for heart and your current prescription and lung disease and we accept all the medicines you are patients from all over the taking with you to hospital in United Kingdom. Sometimes, their original containers. These emergency patients have to should include any medicines take priority and we have to you may have bought over the cancel or delay planned counter without a admissions. We always try to prescription. This means we keep delays and cancellations can check that you are taking to a minimum. the right medicines and doses at the right times. To make sure we have a bed for you, please phone the Clothing ward named in your admission • Nightwear and a dressing letter the day before you gown. come in. If you are due to be admitted on a Sunday or • Slippers that fit Monday, please call the ward comfortably, have good on the previous Friday. grip and support your foot and ankle. They should If you have a disability or have cover your heel and please any special needs, please let us avoid mule-type slippers as know or contact the patient they increase the risk of advice and liaison service slips and trips. (PALS) so we can make any necessary arrangements for • Comfortable day clothing. when you come to hospital (see page 10). • Underwear. 3 Info for patients - RBH.qxp:Patient Booklet 03/09/2014 16:41 Page 5 We do not have laundry What not to bring facilities for your personal Please avoid bringing the clothing. We provide plastic following with you to hospital: bags for your used laundry. • Towels and flannels (we Toiletries will provide them) • Toothbrush and toothpaste • A hairbrush or comb • Jewellery and other valuables • Liquid soap (please do not bring bars of soap and soap • Large sums of money dishes as these may increase the risk of infection) If you really cannot avoid bringing valuable items with • Shaving items (we have you, please hand them to a shaving points available for nurse who will lock them away electric razors) for safekeeping. You will get a receipt showing which items Other items we have stored. Please keep • Any mobility (walking) aids the receipt safe – you will you may use need to hand it to us to get • Books, magazines, games or your property back. other items to help pass the time • A small amount of money (to buy items from the hospital shop as needed) • Your travelcard or money for getting home We have cash machines: • Next to the coffee shop in the main reception area of Sydney Wing • In the outpatients waiting area in Fulham Wing 4 Info for patients - RBH.qxp:Patient Booklet 03/09/2014 16:41 Page 6 Information for inpatients Coming into hospital The hospital buildings please discuss this with your Royal Brompton Hospital GP or another healthcare consists of three main professional, who may be able buildings: to help you arrange this. • Sydney Wing – main By bus hospital entrance on Buses 14, 211 and 414 all stop Sydney Street outside the Fulham Wing entrance to the hospital. • Chelsea Wing – entrance on Buses 49 and 211 stop outside Dovehouse Street – can also the Sydney Street entrance. be reached via a bridge from Sydney Wing but is Buses 11, 19, 22 and 319 all not wheelchair friendly travel along the King’s Road and stop near the corner of • Fulham Wing – entrance is Sydney Street, which is about on Fulham Road – next to a five-minute walk from the The Royal Marsden Hospital hospital. Your journey to us By tube If possible it is best to arrange The nearest tube station is for a friend or relative to help South Kensington on the you on the trip to and from Circle, District and Piccadilly hospital – either by bringing lines. It is a 10-minute walk you by car or by helping if you from the hospital. The 49 bus are travelling by public travels from South Kensington transport. station to the hospital. Taxis are also available. We are only able to organise hospital transport for patients By rail with medical conditions that The nearest mainline train prevent them from using other stations are Victoria station transport and who do not and West Brompton station. have relatives or friends who Both have good tube and bus can help them. If you think connections to the hospital. you fall into this category, 5 Info for patients - RBH.qxp:Patient Booklet 03/09/2014 16:41 Page 7 6 Info for patients - RBH.qxp:Patient Booklet 03/09/2014 16:41 Page 8 Information for inpatients By car claim form from the cashier’s If a family member is driving office, level 2, Sydney Street. you in by car, they can drop off or pick up at the main hospital Arriving at hospital entrance in Sydney Street. Please go to the ward named Parking for patients and in your admission letter or in visitors your call to the bed manager. Royal Brompton Hospital is in If you are unsure, please go to a pay-and-display parking the main hospital reception in meter zone (street parking). Sydney Street. There is a public car park three When you arrive on the ward, minutes' walk away on Sydney please go to the nurses’ Street, near King's Road. station and hand your patient registration form to the ward Parking for disabled badge administration staff or the holders nurse looking after you. Please A small number of disabled note that your bed may not be parking spaces are available in: available immediately. If this is the case, we will ask you to • Cale Street wait in the day room. • Foulis Terrace Your ID (identity) • Sydney Street (near the wristband main hospital entrance) When you are in hospital you will wear a wristband with Remember to display your your basic personal details: disabled badge. name, date of birth, hospital Help with travel costs number, and gender. These details will also be in a Some patients on certain types barcode on the wristband. of state benefits may be eligible for help with travel Please check the details and let costs. For information, please us know if anything is wrong. visit www.gov.uk. Ask for more information from the Whenever you receive any welfare rights advisor (bleep kind of treatment or 7550) or you can ask for a investigation, such as getting 7 Info for patients - RBH.qxp:Patient Booklet 03/09/2014 16:41 Page 9 medicines, having blood and to treat you with courtesy samples taken, or having an and consideration at all times. operation performed, we will check and / or scan the We know it can be difficult to barcode on your wristband. keep track of all the staff who We will also confirm your visit you during your time in details with you. This helps us hospital. All staff wear to make sure that you are identification badges and getting the right treatment at should introduce themselves to the right time. you but, if they don’t, please feel free to ask them to do so. Smoking Royal Brompton is a no- Medical staff smoking hospital. Smoking is Consultants are senior doctors not permitted in either the responsible for patient care. hospital buildings or grounds. Each consultant works with a team of doctors. The specialist If would like help to quit, registrar supervises your please call the NHS Smoking treatment, while senior house Helpline on 0800 169 0 169. officers look after your daily care. Mobile phones If you need to use your phone, Doctors from the medical team please consider other patients will visit you regularly to see and use it quietly, especially at how you are getting on and to night. prescribe treatment. If, at any time, you would like to discuss Where possible, mobile your treatment with a member phones should not be taken of the medical team, your into high dependency or nurse can arrange a meeting. intensive care areas. Nursing staff Hospital staff A sister or charge nurse is the head of each ward and is You will come across many supported by a modern different members of staff matron and clinical services during your time in hospital. manager. They are assisted by All our staff are trained to nurses and healthcare give you the best care possible assistants, who will be involved 8 Info for patients - RBH.qxp:Patient Booklet 03/09/2014 16:41 Page 10 Information for inpatients in your day-to-day care while • Infection prevention and you are on the ward.
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