THIRD QUArtER 2008 TDWI BEST PRACtiCES REPORT PERVASIVE BUSINESS INTELLIGENCE Techniques and Technologies to Deploy BI on an Enterprise Scale By Wayne W. Eckerson www.tdwi.org Research Sponsors Business Objects, an SAP company Corda Technologies InetSoft Technology Corp. LogiXML Microsoft MicroStrategy SAS Strategy Companion third QUArtER 2008 TDWI BEST PRACtiCES REPORT PERVASIVE BUSINESS INTELLIGENCE By Wayne W. Eckerson T echniques and Technologies to Deploy BI on an Enterprise Scale Table of Contents Research Methodology . 3 Executive Summary . 4 Introduction . 5 BI Tool Adoption and Usage Rates . 6 Role-Based Adoption . 6 Adoption Obstacles . 7 Impediments to Usage . 8 Systems Theory and Business Intelligence . 11 The BI Tipping Point . 11 “Limits to Growth” Archetype . 12 Leverage Points . 14 Usability . 17 Design . 17 Support . 23 Architecture . 25 Change Management . 27 Project Management . 29 Recommendations . 31 www.tdwi.org 1 PERVasiVE busiNEss INTElligENCE About the Author WAYNE ECKERSON is the director of TDWI Research at The Data Warehousing Institute. Eckerson is an industry analyst, consultant, and educator who has served the DW and BI community since 1995. Among his numerous published works, Eckerson is author of the bestselling book Performance Dashboards: Measuring, Monitoring, and Managing Your Business. He is also the author of TDWI’s BI Maturity Model and Assessment Service, which enables organizations to benchmark their BI programs against industry norms. Eckerson speaks frequently at industry events and works closely with BI teams to optimize the agility and value of their BI initiatives. He can be reached at
[email protected]. About TDWI TDWI, a division of 1105 Media, Inc., is the premier provider of in-depth, high-quality education and research in the business intelligence and data warehousing industry.