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CONFERENCE MULTIDISCIPLINARY Proceedings of the RESEARCH st P Proceedings of the 1 International 1 st MULTIDISCIPLINARY RESEARCH International r CONFERENCE o Held on: Monday 6th – Tuesday 7th November 2018 c At: Gretsa University, Thika -Kenya e e d i n Sub-theme 1: Innovations in Computing for g organizational Competitiveness s Sub-Theme 2: Sub-theme 5: Innovations in Innovations in Hospitality Industry Business for for Organizational THEME Organizational o Competitiveness Competitiveness Innovation for Organizational f Competitiveness and Community Sub-Theme 3: Sub-Theme 6: Innovations in Sustainable Innovations in Education, Humanities Knowledge and Social Sciences for Development management for t Community Sustainable Development organizational competitiveness h Sub-Theme 4: e Innovations in Preventive Healthcare for Community sustainable Development 1 Copyright © 2018 The Authors No part of this publication may be reproduced, translated or transmitted in any form without prior written permission of the publisher. ISBN: 978-9966-120-77-9 Published by: Gretsa University P.O Box 3 – 001000 Thika, Kenya The views expressed in contributions by the conference participants are not necessarily the views of Gretsa University, the publishers of this Conference Proceedings Edited by: [1] Prof. J. Kuria Thuo [2] Mugambi Frankline [3] John K. Gitau November, 2017 Proceedings of Gretsa University International MULtidisciplinary Conference Held on: 6-7 Nov. 2017. ISBN 2521-5981 II ACKNOWLEDGEMENTS This book of proceedings is the result of the hard work of the Conference Organizing Committee Members and the monumental role played by various paper presenters who so willingly shared their ideas which we hope will eventually impact the ordinary Kenyans and contribute to the advancement of knowledge. Special thanks to cluster moderators, keynote speakers and Gretsa University Management for the support offered variously. Proceedings of Gretsa University International MUltidisciplinary Conference Held on: 6-7 Nov. 2017. ISBN 2521-5981 III International Multidisciplinary Conference Organizing Committee Members Prof. J. Kuria Thuo : Vice Chancellor Prof. George Reche : Director Research & Publication Dr. Gacuuru Wa Karenge : School of Business John Gitau : Head, Directorate of Distance Learning Florence Kaku : School of Business Francis Kimari : Head, ICT department Faith Kamau : Head, Students Recruitment & Experience Management Mugambi Frankline : Head, Library & Information Services Johnson Masinde : Library & Information Services Sarah Wagio : School of Business Faith Mueni : Head, School of Computing & Informatics Proceedings of Gretsa University International MUltidisciplinary Conference Held on: 6-7 Nov. 2017. ISBN 2521-5981 IV Keynote Speakers Prof. Francis N. Kibera : University of Nairobi Tonney Muiruri Mutungu : Managing Director, TMM Hospitality Limited Jeff Kariku : Group Managing Director, Coseke Group of Companies Don Victor Simon Gichuki : Managing Director, Records & Information Management East Africa Limited Dr. Moses Thiga : Kabarak University Dr. Daniel Wambiri : Kenyatta University Dr. Ray Mutinda : Mount Kenya University Proceedings of Gretsa University International MUltidisciplinary Conference Held on: 6-7 Nov. 2017. ISBN 2521-5981 V Moderators CLUSTER 1: Sub-Theme 1: Innovations in Computing for Organizational Competitiveness Sub-Theme 6: Innovations in Knowledge Management for Organizational Competitiveness Geoffrey Mariga : Murang‘a University of Technology Dr. Daniel Wambiri : Kenyatta University CLUSTER 2: Sub-Theme 2: Innovations in Hospitality Industry for Organizational Competitiveness Sub-Theme 6: Innovations in Business for Organizational Competitiveness Dr. Jonathan Mulwa Mwau : Rongo University Dr. Lilian Mwenda : Dedan Kimathi University of Technology Prof. J. Kuria Thuo : Gretsa University CLUSTER 3: Sub-Theme 3: Innovations in Education, Humanities and Social Sciences for Community Sustainable Development Sub-Theme 4: Innovations in Preventive Health Care for Community Sustainable development Dr. Mary Mugwe : Mount Kenya University Prof. Wabuke Bibi : Gretsa University Proceedings of Gretsa University International MUltidisciplinary Conference Held on: 6-7 Nov. 2017. ISBN 2521-5981 VI Welcome Remarks By Prof. J. Kuria Thuo Vice Chancellor Gretsa University Prof. Thuo opened the conference by welcoming all present and thanked them for accepting the university‘s invitation to the conference. He emphasized that since theory informs practice and vice versa, he was of the view that the research conference would be value adding to both academicians and practitioners in attendance. Proceedings of Gretsa University International MUltidisciplinary Conference Held on: 6-7 Nov. 2017. ISBN 2521-5981 VII Table of Contents ACKNOWLEDGEMENTS ......................................................................................... III International Multidisciplinary Conference Organizing Committee Members .......... IV Keynote Speakers .......................................................................................................... V Moderators .................................................................................................................. VI Welcome Remarks ..................................................................................................... VII Table of Contents ...................................................................................................... VIII Key Note Speech 1 ...................................................................................................... XI Key Note Speech 2 ................................................................................................... XIV Key Note Speech 3 .................................................................................................. XVII Key Note Speech 4 ................................................................................................... XIX Key Note Speech 5 ................................................................................................... XXI Key Note Speech 6 ................................................................................................. XXIV RESEARCH PAPERS PRESENTED .................................................................... XXV Information Literacy as the Foundation for Developing Evidence Based Practice among Nurses at the Kenyatta National Hospital, Kenya ........................................ 2 By Mugambi F. M1 and Njoroge R. W2 ......................................................................... 2 Investigation of Mobile Service Adoption in Academic Libraries........................... 8 By Masinde M. J1 and Wambiri D. M2 ......................................................................... 8 Determinants of Effectiveness of Automated Programming Code Assessment Systems: Case of a Learning Institution in Kenya .................................................. 17 By Mukunga C. W ....................................................................................................... 17 Implementing Learnability in Online Hostel Management System at Jomo Kenyatta University of Agriculture and Technology, Kenya ................................ 24 By Vincent M. .............................................................................................................. 24 The Impact of Using Mobile Technology in Reducing Emergency Response Time for Emergency Response Services ............................................................................ 32 By Too Faith ................................................................................................................ 32 A Critical Review of Literature on Information Technology Infrastructure Flexibility .................................................................................................................... 39 By Iloki K.1, Muathe S.2 and Waithaka S.3 .................................................................. 39 Magneto Hydrodynamic Turbulent Flow Past a Rotating Semi-Infinite Plate ... 48 By Maswai R.C 1 and Kinyanjui M.N 2 ....................................................................... 48 Customer Orientation of Service Employees and Guest Loyalty in Full-Service Restaurants in Thika Town, Kenya ......................................................................... 63 By: Kahuthu, J. K1, Nyokabi, K2, and Wanjiku, C. K3 ................................................ 63 Proceedings of Gretsa University International MUltidisciplinary Conference Held on: 6-7 Nov. 2017. ISBN 2521-5981 VIII The Role of Corporate Social Responsibility in Managing Customer Perceptions: A Case Study of Wings to Fly Programme at Equity Bank Kenya ....................... 79 By: Kimani M.W ......................................................................................................... 79 Financial Service Delivery at Kenya Canners Sacco in Thika Sub -County ........ 92 By: Kaku F. M ............................................................................................................. 92 Role of Top Management Towards Performance of Cafeteria Employees in Dedan Kimathi University of Technology ............................................................. 100 By: Geoffrey C. M.1 and Chege P. W.2 ...................................................................... 100 A Critical Review of Literature on E-commerce Transaction Capability .......... 107 By: Mutuku M.1, Muathe S.2 and James R.3 .............................................................