Digital Inclusion in Wales

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Digital Inclusion in Wales House of Commons Welsh Affairs Committee Digital Inclusion in Wales Thirteenth Report of Session 2008–09 Report, together with formal minutes, oral and written evidence Ordered by the House of Commons to be printed 21 July 2009 HC 305 Published on 4 August 2009 by authority of the House of Commons London: The Stationery Office Limited £0.00 The Welsh Affairs Committee The Welsh Affairs Committee is appointed by the House of Commons to examine the expenditure, administration, and policy of the Office of the Secretary of State for Wales (including relations with the National Assembly for Wales). Current membership Dr Hywel Francis MP (Labour, Aberavon) (Chairman) Mr David T.C. Davies MP (Conservative, Monmouth) Ms Nia Griffith MP (Labour, Llanelli) Mrs Siân C. James MP (Labour, Swansea East) Mr David Jones MP (Conservative, Clwyd West) Mr Martyn Jones MP (Labour, Clwyd South) Rt Hon Alun Michael MP (Labour and Co-operative, Cardiff South and Penarth) Mr Albert Owen MP (Labour, Ynys Môn) Mr Mark Pritchard MP (Conservative, The Wrekin) Mr Mark Williams MP (Liberal Democrat, Ceredigion) Mr Hywel Williams MP (Plaid Cymru, Caernarfon) Powers The committee is one of the Departmental select committees, the powers of which are set out in House of Commons Standing Orders, principally in SO No 152. These are available on the Internet via www.parliament.uk. Publications The reports and evidence of the Committee are published by The Stationery Office by Order of the House. All publications of the Committee (including press notices) are on the internet at www.parliament.uk/parliamentary_committees/welsh_affairs_committee.cfm. Committee staff The current staff of the Committee is Dr Sue Griffiths (Clerk), Georgina Holmes- Skelton (Second Clerk), Judy Goodall (Inquiry Manager), Anwen Rees (Inquiry Manager), Carys Jones (Committee Specialist), Christine Randall (Senior Committee Assistant), Annabel Goddard (Committee Assistant), Tes Stranger (Committee Support Assistant) and Rebecca Jones (Media Officer). Contacts All correspondence should be addressed to the Clerk of the Welsh Affairs Committee, House of Commons, 7 Millbank, London SW1P 3JA. The telephone number for general enquiries is 020 7219 6189 and the Committee’s email address is [email protected]. Digital Inclusion in Wales 1 Contents Report Page Summary 3 1 Introduction 7 Background 7 Our inquiry 9 2 The extent of digital exclusion in Wales 10 Access to technology in Wales 10 Barriers to take-up of technology in Wales 10 Welsh language 12 Digital inclusion projects in Wales 13 3 Access to broadband and mobile networks 15 Broadband 15 Availability 15 Proposals for a broadband Universal Service Commitment 17 Next generation access networks 19 Mobile 23 4 Broadcasting networks 26 Television 26 Digital switchover 26 Content provision 27 Radio 28 5 Skills to use technology 31 Media literacy 31 Skills for work 34 Higher education and digital inclusion 36 6 Risks associated with using technology 39 The risks to children and young people 39 The Byron Review 39 Different approaches to reducing risks 41 The Digital Inclusion Action Plan 43 The risks to businesses and the economy of Wales 45 7 Policy Coordination 49 8 Conclusion 52 Conclusions and recommendations 54 2 Optional header Formal Minutes 61 Witnesses 62 List of written evidence 63 List of Reports from the Committee during the current Parliament 65 Digital Inclusion in Wales 3 Summary Our inquiry examined issues relating to digital inclusion in Wales, and the actions being taken to promote greater digital and social inclusion. During our inquiry we considered aspects of the Government’s Digital Inclusion Action Plan, which was published in October 2008, and the Interim and Final Reports of the Digital Britain team which were published in January and June 2008. We found no evidence that digital exclusion is significantly greater or different in nature in Wales compared to the rest of the UK, although there are clearly factors which are of particular relevance. For example, we were disappointed to note that no account had been taken with regard to the needs of Welsh language speakers in the Digital Inclusion Action Plan and recommend that the UK Government and the Welsh Assembly Government give careful consideration to the Welsh Language Board’s recommendations with regard to the needs of Welsh language speakers. Digital inclusion has to involve tackling a number of disparate issues. People may be excluded from the digital age because: • They lack the skills and understanding to gain access to the internet or to use electronic communications and may not understand what would be opened up by having that access. This may also come down to a lack of ambition and confidence with a particular impact on elderly people and on people in deprived areas; • They cannot afford the equipment and the training necessary to gain access to the internet, or can only do so intermittently; • They lack access to broadband, because it is not available in their local area – something that is often highlighted in regard to rural areas but can apply to urban areas too. Each of these factors can present an obstacle to digital inclusion for the most disadvantaged in society, and although they are interrelated, each needs to be addressed in different ways. The publication of the Government’s Digital Inclusion Action Plan is a welcome step, but it remains very general in approach and considerable work will be needed in Wales to deliver on its ambitions. The National Assembly for Wales, which has direct responsibility for education and social inclusion generally, has an important role in increasing digital inclusion. But others, including commercial providers and central government, share responsibility for what must be an integrated and joined up approach. We particularly welcome the more recent publication of the Digital Britain Final Report which demonstrates great ambitions across the whole field of the digital media, and recognises the difficulties and challenges which we face. Some of those challenges are particularly acute in Wales, and there is a need for the findings of Digital Britain to be focused into a plan for ‘Digital Wales in a Digital Britain’. We call on the Secretary of State for Wales to ensure that the next stage of Digital Britain fully reflects the needs of Wales, that Welsh MPs are fully informed about the stages of implementation and that there is a joined up approach, which involves the Welsh 4 Digital Inclusion in Wales Assembly and the private and third sectors. One aspect of digital inclusion is to achieve easy and high quality access to technology and the Internet. The eradication of broadband ‘notspots’ in Wales must continue to receive priority attention. We welcome the Government’s proposals to introduce a universal service commitment for broadband and to provide public funding for this service. There will be particular challenges for Wales because of its topography and areas of low population density but solutions must be found so that people living in every part of Wales can benefit from the same high level of coverage as the rest of the UK. We also support the proposal to create an independent Next Generation Fund to subsidise next generation network development in less commercially economic areas and urge the Secretary of State for Wales to ensure that the UK Government and Welsh Assembly Government work together on the necessary planning for the implementation of these networks at the earliest opportunity. The lack of appropriate skills is a barrier to digital inclusion. Media literacy is a term which has been used to describe a wide range of technical and social skills for people with very different abilities and aspirations. We welcome the proposals in the Digital Britain Report to re-focus this work, and in particular the recognition that this must involve continued joint working with the devolved nations. Witnesses told us that the existing provision of IT training is inadequate for business’s needs and we recommend that the Welsh Assembly Government includes specific targets for IT education and training in its digital inclusion plan for Wales. We also look forward to seeing the role for the higher education sector in Wales being articulated more specifically in the Welsh Assembly Government’s plans for digital inclusion in Wales and urge the UK Government to ensure that Welsh higher education institutions are fully involved in any new research opportunities arising from the Digital Britain initiative. In Wales, there are many initiatives in place for addressing the risks to young people when using technology, but no clear overall programme or one-stop shop where young people and parents can go for advice. We recommend that the UK Council for Child Internet Safety works with the Welsh Assembly Government to provide a coherent public awareness and education programme for young people in Wales. Wales is at the forefront of the UK in establishing a joined up approach to tackling internet related crimes, and the work of the Wales e-Crime Forum has been praised as a model of good practice. The partnership working between the Welsh Assembly, the police and the business community is to be commended. We welcome the comprehensive approach set out in chapter 7 of the Digital Britain Final Report, and note the need to develop easy access for the public. Tackling the problem of internet related crime is not just about police action but about making Britain the safest place to do business online. Wales is well placed to be in the forefront of this development, and this work should be promoted as part of the economic development strategy in Wales. The digital inclusion agenda involves a complex mix of reserved and devolved matters. Ministers from the Welsh Assembly Government and the UK Government have assured us Digital Inclusion in Wales 5 that there are good communications and effective coordination between them.
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