MSADA, One McKinley Square, Sixth Floor, Boston, MA 02109 FIRST CLASS MAIL MASSACHUSETTS US POSTAGE PAID BOSTON, MA PERMIT NO. 216 AUTODEALER March 2010 • Vol. 23, No. 3 The official publication of the Massachusetts State Automobile Dealers Association, Inc DEALER OF THE YEAR Rick INSIDE: •NADA Convention •Toyota Damage Mastria Continues MASSACHUSETTS AUTODEALER The official publication of the Massachusetts State Automobile Dealers Association, Inc STAFF DIRECTOry Robert O’Koniewski, Esq. Executive Vice President
[email protected] TABLE OF CONTENTS Irene Varao Director of Administration
[email protected] Tricia White 4 FROM THE PRESIDENT: The Damage Continues Accounting and Membership Manager
[email protected] 6 POLITICAL ACTION: No Lifeline Yet Sam Poikail Information Technology & 8 COVER STORY: Membership Information Manager
[email protected] Rick Mastria – Dealer of the Year Tom Nash Editorial Coordinator 12 ACCOUNTING: Vehicle Service
[email protected] Karen Kast-McBride Contracts Administrative Coordinator
[email protected] 13 LEGAL: Beware of Manufacturers Nicole Ventosi Bearing Gifts Administrative Assistant
[email protected] 14 NADA Convention Report Subscriptions provided annually to Massachusetts dealers. All address changes 19 TRUCK CORNER: Deconstructing the Alphabet Soup should be submitted to: MSADA by e-mail:
[email protected] 20 NEWS From Around the Horn Postmaster: Send address change to: 25 NADA UPDATE: Customer Safety Testimony One McKinley Square, Sixth Floor Boston, MA 02109 Auto Dealer is published by the Massachusetts State Automobile Dealers Association, Inc. to provide information about the Bay State auto retail industry and news of MSADA and its membership. www.msada.org Massachusetts Auto Dealer MARCH 2010 4 from the PRESIDENT by James G.