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Queensland Market Participant Handbook

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Queensland Market Participant Handbook Queensland Market Participant Handbook Operational Procedures Market Participant ID: ENERGEXP Market Participant ID: ERGONETP Effective date: 8 January 2018 Version 0.2 Ergon Energy Corporation Limited ABN 50 087 646 062 Page 1 of 196 Energy Queensland Limited ABN 96 612 535 583 Reference <> Ver<> Energex Limited ABN 40 078 849 055 Queensland Market Participant Handbook Version Control Version Author Date Description Draft Alison Rowell 01 September Creation of new Qld Market Participant Handbook 2017 Final Draft Alison Rowell 25 October Final Draft for Distribution and Review 2017 0.1 Alison Rowell 24 November Update with Retailer, MP and Internal Feedback CONTENTS 1 Introduction ................................................................................................................................ 10 1.1 Purpose and Scope ..................................................................................................................... 10 1.2 Definitions, Abbreviations and Acronyms ................................................................................... 10 1.3 References .................................................................................................................................. 10 1.4 Amendments ............................................................................................................................... 11 1.5 References to Time ..................................................................................................................... 11 2 Contacts and Enquiries .............................................................................................................. 12 2.1 Retail Support .............................................................................................................................. 12 2.2 Retailer Portal .............................................................................................................................. 12 2.3 Energex and Ergon Energy General Contact Details ................................................................. 12 2.4 Energex Retailer Consultation and Information Group (ERCIG) ................................................ 14 2.5 Ergon Energy Retailer Consultation and Information Group (EERCIG) ..................................... 15 2.6 Contact with Retailers Regarding Ergon Energy Emergency Network Events ........................... 16 2.7 Escalation Contacts .................................................................................................................... 17 2.8 Market Participant Contact Details .............................................................................................. 17 3 NMI Discovery............................................................................................................................ 18 3.1 NMI Discovery Requests ............................................................................................................. 18 3.2 Previous FRMP Information ........................................................................................................ 18 3.3 Excluded NMIs – Isolated (ISO) .................................................................................................. 18 3.4 NMI Ranges ................................................................................................................................ 19 3.5 Conducting a NMI Discovery Type 1 Using the Meter Property Number ................................... 19 Page 2 of 196 Reference <> Ver<> Ergon Energy Corporation Limited ABN 50 087 646 062 Energy Queensland Limited ABN 96 612 535 583 Energex Limited ABN 40 078 849 055 Queensland Market Participant Handbook 4 Communications Regarding Customer’s Premises .................................................................... 22 4.1 Faults and Unplanned Interruptions Information ......................................................................... 22 4.2 Distributor Planned Interruption Information ............................................................................... 22 4.3 Retailer Planned Interruption Information ................................................................................... 22 4.4 Cold Water Complaints ............................................................................................................... 23 4.5 Premises De-Energised at DNSP’s Discretion ........................................................................... 23 4.6 Requests Regarding Other Faults............................................................................................... 24 4.7 Complaints and Claims ............................................................................................................... 24 4.8 Guaranteed Service Levels (GSLs) ............................................................................................ 24 4.9 Requests for Documentation ....................................................................................................... 25 4.10 Changes to the Electrical Partners Portal – Ergon Energy ....................................................... 25 5 Major Events and Disaster recovery Process ............................................................................. 27 5.1 Major Events and Disaster Recovery Overview .......................................................................... 27 6 Customer and Site Details Notifications ..................................................................................... 29 6.1 Customer Details ......................................................................................................................... 29 6.2 Use of Customer and Site Details Notification ............................................................................ 29 6.3 Customer Telephone Numbers ................................................................................................... 29 6.4 Life Support Notifications ............................................................................................................ 30 6.4.1 Customer Contacts DNSPs about Life Support ............................................................. 31 6.4.2 Customer Contacts their Retailer about Life Support .................................................... 32 6.5 Life Support Reconciliation ......................................................................................................... 33 6.6 Sensitive Load ............................................................................................................................. 33 6.7 Site Access Notification ............................................................................................................... 33 7 Power of Choice ......................................................................................................................... 35 7.1 Power of Choice Overview .......................................................................................................... 35 7.2 Metering Coordinator (New Market Participant) .......................................................................... 36 7.3 Allocate NMI ................................................................................................................................ 36 7.4 Establish Supply .......................................................................................................................... 36 7.5 Meter Fault & Issue Notification (MFN) ....................................................................................... 36 7.6 One Way Notifications (OWN) .................................................................................................... 37 7.7 Notice of Metering Works (NOMW) ............................................................................................. 38 7.8 Type 4a Metering ........................................................................................................................ 38 8 End-to-End Process for a New NMI and Establish Supply (Formerly New connection process) . 39 8.1 Overview of Standard Steps for an Establish Supply (New Connection) ................................... 39 8.2 Connect Application Process ...................................................................................................... 40 8.3 Form A/Electrical Work Request (EWR) ..................................................................................... 41 Page 3 of 196 Reference <> Ver<> Ergon Energy Corporation Limited ABN 50 087 646 062 Energy Queensland Limited ABN 96 612 535 583 Energex Limited ABN 40 078 849 055 Queensland Market Participant Handbook 8.3.1 Monitoring Progress of EWR/Form As ........................................................................... 42 8.4 Allocate NMI – Supply Service Works (SSW) ............................................................................. 45 8.4.1 Incorrect Market Participants on the Allocate NMI......................................................... 45 8.4.2 Large New Connections NMIs ....................................................................................... 46 8.5 Establish Supply - Supply Service Works (SSW) Permanent New Connections ....................... 46 8.5.1 Non-Metering Work – Supply Service Work (SSW)....................................................... 48 8.5.2 Metering Work - Metering Service Work (MSW)............................................................ 49 8.5.3 Establishing Supply for Unit Blocks (Energex Only) .....................................................
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