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Communication on Progress 2016 Perspectives 2017 OGRAMMES T PIC FRISES COMMUNICATION ON PROGRESS 2016 PERSPECTIVES 2017 Transdev, for more inclusive, sustainable and connected mobility TRanSDEV COmmUNICatION ON PROGRESS 2016 SUMMARY Highlights 2016 04 Responsible leadership implies a strong 08 commitment Mobility solutions designed to inspire local 12 development A successful ecological transition is an inclusive 16 one Nuturning today’s talents to bring tomorrow’s 20 solutions 2 TRanSDEV COmmUNICatION ON PROGRESS 2016 Thierry MALLET As a leader in our sector, tackling climate change is at the heart of our preoccupations. Chairman Today, more than ever, our clients face the same challenges while striving to boost & CEO their local economies. Transdev Expectations from our stakeholders – passengers included – indicate that Transdev has Group to lead the environmental and social transformation of our industry, especially since mobility is a core element of public policies and an ever-growing concern for citizens. EDITO In this context, Transdev is positively engaged. We embrace our environmental responsibility We have placed customer centricity and sustainable innovation at the very center of our strategy and vision. We approach new digital technologies as a means to reinvent and enhance customer experience and develop an attractive transit offer, which reduces congestion. Beyond that environmental responsibility, we forced us resolutely to be a player in the ecological transition, contribute to the action against climate change, reduce our emissions and our consumption of fossil fuels. We are committed to transforming our industry holistically for the benefit of all. We have put on paper our vision of the future for mobility. This future has a name: P.A.C.E. Tomorrow’s mobility will be Personalized, Autonomous, Connected and Electric. We embrace our social responsibility At Transdev, our mission is to deliver the best public transport experience and services to our passengers, wherever they live, work or socialize. Making our passengers’ lives easier is the starting point of all our initiatives. We want to contribute to the right to move for everyone. Transdev acts as a trusted partner with its clients to deliver relevant and innovative solutions adapted to each environment and to meet specific mobility needs: social cohesion, revitalization of peripheral areas, professional commuting, etc. CSR is our capacity to imagine and design tomorrow’s public transportation means while staying highly connected to our clients and their realities. We believe in our people to drive positive change Transdev empowers, trains and supports its 83,000 employees – located in 19 countries - to reach greater agility, to create local and global partnerships with the objective of increasing local attractiveness, a key driver for sustainable and trusted relationships with our customers. With our people, I am confident we will win in these disruptive times: with our partners, with our customers. We will reinvent mobility and contribute to a new – more respectful and inclusive – society. This CSR report highlights what we stand for and what we do to drive positive change, for now and tomorrow. Transformation and growth will be sustainable if built for and with our stakeholders. Partner of the Global Compact since 2003, Transdev commits to the Global Compact principles. Therefore, we are proud to have reached the GC Advanced level. 3 VOYAGEURS & COLLABORATEURS TRanSDEV COmmUNICatION ON PROGRESS 2016 2016 CELEBRatING HIGHLIGHTS INNOV’CLUSTER: FOSTERING THE GREat Snapshots INNOVatION THROUGH of inspiring events OUR INCUbatOR CITY OF and initiatives Season 1 of Innov’Cluster is over. It is our HONG KONG Made in Transdev in-house incubator managed by the HR, Performance, Strategy and Innovation Department. Launched in 2015, it gathered around 30 employees from 14 urban and interurban networks, 2 subsidiaries and 6 departments. 5 cutting-edge projects on various issues such as connected drivers, increasing performance to enhancing user experience highlight our commitment for enhancing our solutions portfolio. VOYAGEURS & COLLABORATEURS Hong Kong Tramways launches the TramOramic Tour offering visitors and locals a fascinating encounter INNOV’DaY 2016, VOYAGEURS & COLLABORATEURS with the city aboard a unique 1920s’ CELEBRatING OUR POWER style heritage tram. The ceremony, TO CREatE attended by more than 100 guests, The event took place on the 23rd of marked a major new Hong Kong EmpOWERING WOMEN IN March. Specifically developed to promote tourism initiative and a significant our in-house game changers, it gathered milestone for the city’s iconic THE TRANSPORT SECTOR more than 230 contributors, from 19 tramways. In 2016, Transdev has signed a partnership different nationalities. Innov’Day is a with “Femmes & Pouvoir” (Women reminder of how crucial and valuable our & Power) an innovative organization culture of innovation is: an event which founded on a strong community of 2,000 makes us feel proud. female elected representatives and 50,000 followers. Transdev’s objective is to increase awareness on its missions and evolution in order to strengthen gender equality and create new opportunities for the future. 4 TRanSDEV COmmUNICatION ON PROGRESS 2016 TALKING ABOUT VOYAGEURSVOYAGEURS & &COLLABORATEURS COLLABORATEURS aUTONOMY at CITYMOBIL2 NATURE Last spring, Transdev shared its expertise WE HAve “BIG-HEARTED on autonomous vehicles in San Sebastian (Spain). More than 120 international RaIL EmpLOYEES”! experts were among the speakers and Of course, this comes as no surprise. But GREEN DaYS public during 3 days of conferences and 11 colleagues from Transdev Germany workshops. This was a great opportunity have been nominated as “Big-Hearted at TRANSDEV to focus on the future of this significant Rail Employees” by the locally influential Limiting our environmental impact is market and to contribute to the organization Allianz pro Schiene. On what more than just a program: it is also a development of a legal perimeter for the basis? 150 passengers shared their positive sum of small initiatives and reflexes. To commercialization of these innovative experiences showing how talented our challenge ourselves and raise awareness, means of transportation. teams are. 11 wonderful stories which truly we organize Green Days during which we ignite our admiration. switch off all air-conditioning. Of course, we avoid doing it in the bleak midwinter! Our energy partner Dalkia notifies us when this operation at our headquarters is possible. We hope to save 11,000kWh every year! 5 TRanSDEV COmmUNICatION ON PROGRESS 2016 2016 HIGHLIGHTS Snapshots of inspiring events and initiatives Made in Transdev MAJOR ARTISTIC OVERHAUL OF OUR CONNEXXION TAXI SERVICES IN UTRECHT Kelsey is only 11 years old and can barely believe his eyes. After winning the Connexxion Taxi Services drawing contest, all the vehicles have been decorated with the youngster’s design. More than simply celebrating art, the contest’s objective was to celebrate nature and the manner ISILINES TESTS THE BLOCK- we can embrace it…not a bad way to get CHAIN WITH ITS NEW OFFER noticed in the streets either! OF BITCOIN paYMENT Isilines, Transdev Group’s subsidiary, is pursuing its innovation drive to improve CELEBRatING THE FIRST FEmaLE its service for passengers. Having been AFRO-AMERICAN BUS DRIVER! the first long-distance bus operator Our Greensboro network, based in North- to offer real-time tracking of its coaches Carolina, paid tribute to Liz McKinnon, in France, the red bus company is now first female Afro-America bus driver in the enabling its customers to buy their tickets country. This phenomenal lady has been with Bitcoin. working with us for the last 36 years of her career. Bernie Simmons, her first manager, now 91 years old, could not miss such an event. He participated in the ceremony with pride. After all these years, one thing is certain: Ms McKinnon is not ready to give back her bus keys. 6 TRanSDEV COmmUNICatION ON PROGRESS 2016 THE LUAS #HELPFILLatRam PROJECT Our teams are made up of citizens. In Ireland, an initiative - co-organized with the Inner City Helping Homeless organization - to help the homeless has led to the collection of over 9,000 gifts, TRANSDEV, CUSTOMER 350 meals and 60 haircuts. The Luas RELatIONSHIP ChampION #helpfillatram was just an extraordinary movement which generated unlimited In 2016, Transdev received the User/Citizen generosity over the Christmas period. Experience gold medal from the French Client Relationship organization for its ENABLING T.ex program. Thanks to T.ex, a strong and LIVE CLIENT comprehensive methodology, our teams JOINING FORCES WITH benefit from an innovative platform which FEEDbaCK THE PORTUGUESE LEAGUE allows them to deliver excellent levels of service, enhancing client satisfaction. It takes IN SwEDEN AGAINST CANCER into account rational and emotional variables It is with great pride that Transdev has which influence the user experience. We have been experiencing live supported the campaign against breast client feedback on our buses in cancer in Portugal. More than 350 Kristianstad (Sweden). Simply employees became ambassadors of the by asking our users if they are cause, raising awareness in the Coimbra, “Happy or Not” has provided us S. João da Madeira and Porto areas. valuable insight to increase client satisfaction. The experiment has even been rolled out to other various local areas. 7 TRanSDEV COmmUNICatION ON PROGRESS 2016 RESPONSIBLE LEADERSHIP IMPLIES A STRONG CSR POLICY FOSTERING A HISTORY OF RESPONSIBILITY
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