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RETRO PROSPECTIVE Yearbook 17/18 TRANSDEV - Retro-Prospective

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RETROPROSPECTIVE Yearbook 17/18 TRANSDEV - Retro-prospective MOVING FORWARD 8 New clients 10 A trusted partner 12 New developments 14 Energy transition 16 Corporate Social Responsibility 18 Awards 22 The future of mobility is now STAYING AHEAD 28 Personalized 30 Autonomous 34 Connected 36 Electric Retro-prospective TRANSDEV - 2 Transdev in 2017 82,000 €138 m employees Ordinary operating income +€15 m (+12%) VS 2016 13 transportation modes 43,300 vehicles operated Retro-prospective TRANSDEV - 3 €6.6 bn net revenue +3.7% VS 2016 (excluding Netherlands) 19 countries €76 m Group net profi t +€10 m VS 2016 €528 m net fi nancial debt -€65 m VS 2016 Retro-prospective TRANSDEV - Proud to 5 transport Leading private rail operator 10 million Leader in streetcar operations: 21 networks people #1 European operator of zero emission electric buses around Leader in the operation of autonomous shuttles the world with over 2 million passengers carried Retro-prospective Retro-prospective TRANSDEV - every day. TRANSDEV - 5 Leading private rail operator Leader in streetcar operations: 21 networks #1 European operator of zero emission electric buses Leader in the operation of autonomous shuttles with over 2 million passengers carried Retro-prospective TRANSDEV - 6 PART ONE MOVING FORWARD Understanding and meeting the needs of our clients every day… Retro-prospective TRANSDEV - TRANSDEV - Retro-prospective 7 New clients 8 FULL SPEED AHEAD FOR INTERMODALITY IN AVEIRO Portugal For over 2o years, we have been Aveiro progressively building up our presence in Portugal, and Aveiro has become the 13th local transit authority to award us a contract to operate its transit network. With its 80,000 inhabitants, Aveiro provides the perfect opportunity for Transdev to demonstrate its expertise in intermodality, since alongside the 13 transportation routes and 24 buses which make up the Aveiro public transit system, we are also operating Transdev’s fi rst maritime service in Portugal, with 2 passenger boats and a ferry with a capacity of 150 customers and 20 vehicles comprising a total of 26 crossings a day. José Ribau Esteves, Mayor of Aveiro, explains why so many local transportation authorities, seeking e cient and sustainable public transit services, have opted to work with Transdev: “A group like Transdev responds better to customer needs by o ering a quality fl eet, technical and fi nancial sustainability, combined with intermodality and electric mobility.” NIORT RESHAPES ITS MOBILITY OFFER France WITH TRANSDEV Transdev is proud to have been Niort chosen by the city of Niort as partner in revolutionizing their public transit system. Aiming for a sustainable and customer-friendly system, Niort is the largest French city to date to provide its citizens with entirely free public transit. What’s more, 95% of the population is less than 500 meters from their nearest stop. With a range of other sustainable transportation solutions including carpooling, cycling and urban walking on o er, customers can plan their routes with a special app or the interactive screen at their transit stop. Retro-prospective TRANSDEV - 9 A STREETCAR NAMED TRANSDEV After Detroit, it will soon be the turn United States st of Milwaukee residents to enjoy a 21 - Milwaukee century transportation experience with the new fl eet of 5 Brookville Streetcars, operated by Transdev. Transporting between 150-200 customers at a speed of 25-30 mph, each vehicle will be double the length and capacity of the regular transit system bus. Operating on a shared tra c basis and stopping every 3 or 4 blocks, the streetcar is set to become a familiar sight on the streets of Wisconsin’s largest city. Some 1,850 rides a day, or 595,000 a year, are expected in 2019 - its fi rst full year of operation. TRANSDEV PURSUES Netherlands ITS DUTCH SUCCESS STORY A new business in Holland! The Province of Noord-Holland province of Noord-Holland (North Holland) has awarded Transdev Netherlands/Connexxion the mission of providing public transportation in the region. The contract will start in June 2018 and last 10 years: increased bus services, 62 midi bus electric more sustainable networks, more fl exible solutions with a taxi-sharing system on less frequented routes, everything has been thoroughly studied to strengthen the Netherlands' position as a global benchmark for new generation mobility. And we are proud to be part of this inspiring saga. Retro-prospective TRANSDEV - A trusted partner 10 France Le Havre A NEW CHAPTER OF OUR SUCCESS undertaking a major overhaul of STORY IN NORMANDY existing services and introducing “Since the launch of the tramway a number of innovative solutions The Communauté de to include new bus lines requiring in 2012, overall use of the network l’Agglomération Havraise the modification of urban has increased by 22%; a sign (CODAH, France) chose to renew infrastructure, year-long all-night of its efficiency and usefulness their trust in Transdev to operate its buses and an On-Demand bus public transit system for 2018-2023. solution to service the port area. in everyday life.” The long term commitment This renewed contract highlights of Transdev to local authorities how extensive Transdev’s local Luc Lemonnier, confirms the first-class quality commitment is which definitely Mayor of le Havre & President of our services and its contribution will be a success factor for of the Regional Council to the dynamics of social and the future of mobility in the environmental cohesion as well as Le Havre area. a concern for the environmental Retro-prospective target of our clients. The passengers who use the Le Havre network every day can already choose between light rail, buses, on- demand solutions, funicular 100,000 TRANSDEV - and bicycles. Transdev will be passengers use the Le Havre network every day. 11 New Zealand Auckland FASTTRACKING RAIL DEVELOPMENT Remarkably, customer numbers on develop the major City Rail Link IN AUCKLAND the fast-growing network increased project and deploy cutting-edge from 2.4 million in 2004, when we Electrical Multiple Units. Initiatives Transdev recently saw its e orts took over operations, to no fewer to improve customer experience in in Auckland crowned with success than 18.3 million today. However, terms of security and safety are also when Auckland Transport (AT) Transdev and AT will be looking to set to be implemented. extended its contract to operate the the future with an ambitious plan commuter rail network until 2020. to improve overall performance, EXTENDED GREEN TRANSPORT IN THE CAPITAL OF THE EMERALD ISLE Ireland Ireland’s Prime Minister, An Taoiseach Leo Varadkar, recently Dublin opened a new 13-stop extension to Luas, Dublin’s light rail network operated by Transdev. This represents a signifi cant milestone in creating a high quality integrated public transit system in Dublin. Two previously unconnected lines will now link up to o er customers greater fl exibility and the extended service is expected to increase the number of rides by some 10 million a year, to an annual total of around 44 million. Mr. Varadkar summed up his government’s continuing commitment to public transit by saying, “it’s good for competitiveness and economic growth, and it improves Retro-prospective our quality of life.” TRANSDEV - New developments 12 WITH URBIS PARK SERVICES, TRANSDEV STRENGTHENS ITS PARKING PORTFOLIO Transdev Parking has fi nalized the total France acquisition of Urbis Park Services, one of Headquarter the largest parking operators in France with more than 70,000 parking spaces nationwide. Parking is an essential component of the global mobility and intermodality chain. Today, we can showcase to local authorities a broader range of mobility solutions combining transportation and parking, benefi ting from the synergies between the two approaches. Transdev manages now 230,000 places on and o street. Which historically corresponds to 60,000 places in park and ride including airports spots, associated to the 70,000 provided by Urbis Park and 100,000 developed in 2017. Transdev #2 The 2nd largest operator in France. Germany Rhein-Ruhr A WINNING TICKET “This success is an important step on the way to becoming a second major sales service Transdev Germany won the tender for provider in the German public transportation the distribution of tickets throughout the sector,” said Tobias Heinemann, CCO of network of Verkehrsverbund Rhein-Ruhr Transdev GmbH. Ticketing is a very promising (VRR). Transdev is set to take over all VRR business for Transdev. We strive to develop this sales channels from December 2019 until highly valuable activity where innovation is at January 2030. The contract covers the operation the very heart of all our commercial strategies. and support of 455 ticket vending machines Retro-prospective and 440 ticket validators, the operation of 21 personalised sales points with personal service in larger and medium-sized train stations, the provision of a sales agent 455 25,000 and customer service concepts as well as an ticket vending subscription sales TRANSDEV - online shop and call center services. machines TRANSDEV ACQUIRES 13 THE BLIDÖSUND COMPANY Sweden It is a done deal. Transdev has acquired the Blidösund Company which operates boat Stockholm tra c in the Stockholm archipelago. It is a massive opportunity for our Group to further strengthen its position in maritime public transportation. The company owns ten vessels, including the well-known steamer S/S Blidösund dating from 1911. The takeover just feels right according to Göran Ahlqvist, partner and CEO of Blidösundsbolaget: “We, who have worked with the Blidösund company for 35 years, are pleased that our company is in good hands. Here you will fi nd the skills and strength needed to take the Blidösund company into the future.” It has been decided that the name Blidösundsbolaget will remain. THANKS TO FLYBUS, THE TRANSDEV FLAG IS FLYING HIGH OVER THE AIRPORT SECTOR We have recently acquired Flybus, a subsidiary of the Avico group.
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