September 14 2018 | ISSUE NO 2,076 | Travelbulletin.Co.Uk TB 1409 2018 Cover Wrap 12/09/2018 12:09 Page 2 TB 1409 2018 Cover 12/09/2018 14:11 Page 1

TB 1409 2018 Cover Wrap 12/09/2018 12:09 Page 1

September 14 2018 | ISSUE NO 2,076 | travelbulletin.co.uk TB 1409 2018 Cover Wrap 12/09/2018 12:09 Page 2 TB 1409 2018 Cover 12/09/2018 14:11 Page 1

September 14 2018 | ISSUE NO 2,076 | travelbulletin.co.uk Caribbean Inspirational tourism campaigns give a fresh spin to holidays in the Caribbean

week this 19 news bulletin briefing training 3 14 15 cyprus new research looks embrace challenging check out the highlights to the benefits of clients & adapt to a from AMResorts’ help clients capture those air travel changing industry summer vibes tour ‘Insta-worthy’ holiday moments S01 TB 1409 2018 Start_Layout 1 12/09/2018 11:10 Page 2 S01 TB14092018Start_Layout112/09/201811:10Page3

Cover Pictures: Main - © BlueOrange Studio Inset - Aphrodite Hills Resort, Cyprus 08 actively avoid popular tourist hotspots. tourist popular activelyavoid topreferundiscoveredclaim toflying 32% locationsand respondentsall of half destinations; holiday choosing when all fromit away they’reget tolookingthat surprise littleas comesweekendaeroplane, breakit on-boardan world. the explore to travellers from desire increasing the showing (18%), flights all of fifth one almost for account now hours) 12 than (more journeys ultra-long-haul that found research Its ‘Flyland’. dubbed playfully has bank the which Cuba, of that to equivalent population the with sky the in country veritable a – day given any on flying are who world, the around people accordingflights, researchto6.5 releasedHSBC. by on sky, the in year per hours) (50 nights and days full two morethan equivalentof the traveller spends AVERAGE THE HSBC research finds that the average person takes 6.5 flights each year year each flights 6.5 takes person average the that finds research HSBC travelbulletin.co.uk 03 A GROUP of homeworkers from The Personal Travel Agents at Co-operative Travel attended a fam trip hosted by Hoseasons to Hoseasons by hosted trip fam a attended Travel Co-operative at Agents Travel Personal The from homeworkers of GROUP A Henlle Hall Woodland Lodges, Shropshire. The day visit included a tour of Henlle Hall, including the luxury on site lodges & cottages & lodges site on luxury the including Hall, Henlle of tour a included visit day The Shropshire. Lodges, Woodland Hall Henlle that are bookable via the operator. Pictured, from the left, are Amanda Pritchard, Kerry Ashley, Sandra Benton, Joanne Saunders, Joanne Benton, Sandra Ashley, Kerry Pritchard, Amanda are left, the from Pictured, operator. the via bookable are that Ginette Steele, Vanessa Evans, Clare Gilliver and Sue Mackintosh, who all had the chance to enjoy some champagne, canapes, champagne, some enjoy to chance the had all who Mackintosh, Sue and Gilliver Clare Evans, Vanessa Steele, Ginette afternoon tea and a tasting table of local produce on the day. day. the on produce local of table tasting a and tea afternoon

Countryside hideaway... Countryside With so many people spending the equivalent of a equivalentof the peoplespending many so With million 11.9 the at looked bank international The to lately find out what Sandy’s been up notes from normanton across the travel industry a roundup of all the latest news from news

This week 14 11 09 fresh perspective AITO’s guest writer offers a bulletin briefing a £50 M&S voucher play Su Doku for your chance to win puzzle bulletin competitions vouchers all up for grabs in these tech treats, flights & Love2Shop agent bulletin For more information visit hsbc.com visit information more For bridgein 17 major airports across the world.” theystep in or out of Flyland through an HSBC-branded jet theglobe and that’s why ours is the first name people see as travellersmake meaningful international connections around moreof the world and reap the benefits. We help millions of helpingmore people from more backgrounds experience even said:“Air travel has been transformed over the last decade, list. the topping both and confident more78% and morefeelingindependent 81% with too, frequentTheretravel.benefits, areresultpersonalof a as morepatient more66% tolerant be and to claiming 74% with better, world understandthe now theybelieve travellersair ten in Nine mind. reallybroadenthe does travelresearchthat the finding with flying, of benefits the BeckyMoffat, the bank’s UK head of personal banking, travellersthis, areDespiteoverwhelminglyabout positive September 14 2018 23

bulletin news be won across the caribbean inspirational campaigns & holidays to caribbean AMResorts’ UK summer vibes tour check out all the fun from training holiday moments help clients capture those perfect cyprus 3 S01 TB 1409 2018 Start_Layout 1 12/09/2018 11:10 Page 4

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Accessibility improved for The Enchanted Ponant launches Facebook group for travel agents Forest visitors PONANT HAS created a dedicated Facebook group for agents in the UK and Ireland. ORGANISERS OF The Called 'Ponant Experts UK & Ireland', the French cruise line's initiative aims to Enchanted Forest sound strengthen ties with the trade and get closer to agents. and light event, located in The platform will be used to share news about products, incentives, ship visits and Pitlochry, Scotland, have events, run monthly competitions and also to receive any agent feedback. Agents can invested £6,000 to improve join the group by providing their agency number to the group's administrator. accessibility for Stephen Winter, international sales director for the cruise line, said: "This is the wheelchair users and first time that PONANT has launched such an initiative in any of its markets. It shows disabled customers. our continued involvement and dedication to the UK and Irish markets, and our The investment at the ambition to significantly grow our share of the market in the UK and Ireland." award-winning show For more information go to en.ponant.com/customer/account/login/ includes improved pathways, increased Fred. Olsen issues 2019 ‘Balmoral from the north’ brochure access to the catering and FRED. OLSEN Cruise Lines is promoting Passengers are invited onboard to storytelling areas and a its cruises from the north of the UK in its experience scenic, historic waterways into Mobiloo toilet with grab new ‘Balmoral from the north’ brochure, the cities of Germany, Sweden, Belgium or rails, electronic hoist and showcasing a variety of holidays from the Netherlands. For those who want to adult-sized changing Newcastle and Rosyth (Edinburgh) next enjoy some late summer sunshine, bench. year, aboard its flagship, Balmoral. travellers can cruise to France, Portugal Faskally Wood, where and Spain, or instead discover the natural the shows are held, will wonders of Iceland. be made more accessible The cruise company is also offering thanks to the planned travellers the option to discover the installation of matting on capital cities of the Baltic, or to go on a top of bark pathways. Norwegian fjords adventure, where they This year, the shows will can either join a ‘Mystery Cruise’, which run from October 4 until visits a different country every day. November 4 and 80,000 For a short break, there is a selection of visitors are expected. five-night taster holidays to choose from. Zoe Squair, creative Next year, Balmoral will be offering a total producer of the event, said: of eight cruise holidays from Edinburgh "While The Enchanted (Rosyth), between June and August, Forest has always had a including a seven-night‘Norwegian Fjords’ good reputation for departure, a 14-night ‘Baltic Capitals’ accessibility, there is discovery, and a nine-night ‘European always room for Rivers & Canals’ experience. improvement. That's why Clare Ward, director of product and we wanted to step things customer service for the cruise line, said: up this year and pump a “We look forward to another successful substantial amount of cruise season from the scenic Port of money into making things Rosyth in 2019, when we will once again even better." be welcoming Scottish guests aboard For more details, go to Balmoral, both old and new.” enchantedforest.org.uk

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Brits spend 22 hours of holiday taking photos for social media British holidaymakers spend 22 hours and 36 minutes to take and edit photographs for social Last few spaces media, reveals new available for CMV research by International Currency Exchange (ICE). ship visits The study found that the CRUISE AND Maritime average Brit takes Voyages (CMV) is hosting approximately seven agents on educational ship minutes to take the visits. perfect holiday photo and The cruise line recently takes 21 photos a day welcomed travel agents across a nine-day trip, from the North West who meaning almost a day's joined two of the line’s worth of holiday is spent business development on shooting photos for managers on board social media. Magellan in Liverpool. Holidaymakers tend to Lisa Jacobs, the cruise further take five-and-a- line’s head of trade sales, Big Bus Tours expands to Singapore half minutes for editing pictures and writing a said: “We still have agent THANKS TO the acquisition of the Singapore DUCK & witty caption. ship visit dates available at HiPPO tour company group by Big Bus Tours, the Of those surveyed, 55% the London Cruise familiar open-top tourist buses can now be found on the said their holiday choices Terminal in Tilbury on streets of the south-east Asian city. are influenced by the September 25, October 5, The official Singapore launch took place last week desire to get a good photo and October 12 to see and, as well as the buses, the seven sub-brands of for social media. Among Columbus plus an DUCK & HiPPO will continue operations, including the 18-24-year-olds, this opportunity to view Marco HiPPO Bus, Singapore 7 Sightseeing, Singapore Trolley, figure rose to 78% Polo on November 5. For City Sightseeing and SIA Hop On. indicating that this age agents in the South West DUCK & HiPPO’s Original Tour buses have been group are willing to go to we have a few places still rebranded to become Big Bus Singapore complete with almost any lengths to get available to visit Magellan new livery. Existing routes will remain the same with that perfect Instagram in Bristol. Agents should tours taking in sights such as Orchard Road, Marina image. contact CMV as soon as Bay, China Town, MBS Shopping, Little India, Singapore The mere act of posting possible to book a place.” Flyer, Sentosa Island and Raffles Hotel. photographs on social During a visit, agents are Pat Waterman, executive chairman of Big Bus Tours, media provides a sense of able to have a look around said: “Singapore itself is an amazing and diverse city – it is happiness to more than the ship and will receive a one of the greenest cities in the world and yet has one of 38% of the people short presentation on the most impressive city skylines, it is a major fixture on surveyed whilst 22% feel CMV’s latest news. A five the Formula One world circuit while also home to the stress about not getting course meal with wine can UNESCO World Heritage Botanic Gardens,” “The eclectic 'likes'. be enjoyed and other mix of cultures, food and architecture make this city perfect Visit icenewsroom.com/ hospitality on board. for open-top sightseeing, giving visitors the freedom to holiday-photo-fails to find For more information visit hop-on and hop-off to explore all its wonders.” out more. cruiseandmaritime.com For more information, go to bigbustours.com

Shearings Holidays launches 2019 brochures for Britain and Ireland SHEARINGS HOLIDAYS has launched its ‘Britain and Ireland’ brochure for 2019, including 20 new tours and the ‘Bay Preferred Hotels’ collection. Among the new tours for 2019 is a break which includes a ride on the Jacobite Steam Railway (best-known as the Hogwarts Express by Harry Potter fans); a Peak District tour with a stay at Britain’s oldest hotel; a Cornwall and Poldark tour; a British Isles Discovery Cruise; and an optional day trip to Guernsey for clients staying in Bournemouth. Additionally, the latest brochure has been redesigned to include panels showing monthly prices and transport options available for the tours. Three editions of the brochure have been created for North, South and West Country agents, as well as new posters, images and window cards. For more information, log on to shearings.com/toolkit

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Hotelbeds Group partners up with Singapore Airlines HOTELBEDS GROUP and Singapore Airlines have signed an agreement for the bedbank to supply an online packaging platform. The collaboration allows Singapore Airlines to utilise Hotelbeds Group’s packaging platform so holidays can be curated with real-time flight selection, including more Wendy Wu launches than 170,000 hotels, and more than 24,000 transfer routes and 18,000 activities such as theme parks and museums. ‘Complete Collection’ Packages will be made progressively available across Singapore, other parts of Asia and new solo tours Pacific, as well as Europe, India and North America, with the roll-out starting in Australia. WENDY WU has launched The bedbank is a business-to-business provider of travel services and uses a individual new collections technology platform that aims to increase reach, revenue and yield for providers and for China, India, Nepal, Sri sellers. In regard to the partnership with the airline, Sam Turner, wholesales sales and Lanka, Japan, Southeast sourcing director for HotelBeds said the bedbank has “spent a lot of time working with Asia and, for the first time, various teams at Singapore Airlines to understand how to best design the solution.” South America, as well as For more information, go to hotelbeds.com new solo tours and business class upgrades. Eurostar opens new cocktail bar in London lounge The tour styles have also EUROSTAR HAS introduced a new cocktail Customers can try a bespoke cocktail been expanded to include experience for it’s Business Premier exclusively for the lounge designed by ‘Classic’ for leisurely customers. The London cocktail bar is located Michelin star chef and Eurostar Business travellers, ‘Go Beyond’ for upstairs in the London lounge and offers an Premier culinary director, Raymond adventurous clients, atmospheric space for travellers to sample a Blanc OBE, in partnership with the ‘Private Tours’ for bespoke selection of complimentary cocktails, London Cocktail Club. guided journeys, and for designed by the London Cocktail Club. Named Lavender Dusk, the signature the first time ‘Solo Tours’. The cocktail bar presents a range of Dutch, cocktail is a distinctive mêlée of delicate The solo packages French, Belgian and British spirits and florals, punchy fruit flavours and piquant include no room-sharing ingredients, encapsulating Eurostar’s heritage undertones. Mixed using Eurostar’s very or single supplements. and the four cultures in which it operates. own gin, Toujours 21, it is a delightful As well as China, India, Yann Bayeul, the company’s catering product fusion of French botanicals and honey Nepal, Sri Lanka and & service manager said: “Following the from the Kent countryside. Japan, the Southeast Asia success of the Paris cocktail bar, we’re Eurostar is also introducing a winter G&T tours include itineraries excited to unveil the London edition. Our menu, featuring gins from Amsterdam, for Indonesia, Vietnam Business Premier passengers are often Brussels, Paris and London. Each exotic gin and Cambodia. The South looking for somewhere to unwind after work, is perfectly paired with local tonic to offer American tours include and our leisure travellers are typically up for passengers a twist on the classic. Chile, Peru and the new a tipple! With a winter menu designed by the The introduction of the new bar marks six ‘Eclipse & Atacama’ tour, London Cocktail Club featuring spirits from years since Eurostar and Raymond Blanc which takes in the solar our key destinations, we hope travellers will joined forces to transform the on board dining eclipse in Chile’s enjoy the new experience.” experience for Business Premier passengers. Atacama Desert and stays in the cities of Santiago and Valparaiso. For bookings made before September 30, the company is offering business class upgrades from £199 per person and free VIP door-to-door home transfers. For more information, go to wendywutours.co.uk

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newsbulletin Olympic Holidays Travel Counsellors launch ‘Travel Trade’ career opportunity simplifies deposit TRAVEL COUNSELLORS has launched a new The programme will include an initial full programme tailored to industry professionals week induction at Travel Counsellors’ HQ in policy in customer facing roles, but without Manchester; including training on the OLYMPIC HOLIDAYS now previous travel selling experience. company’s in-house booking technology has a simplified deposit The new ‘Travel Trade’ programme will Phenix, which enables business owners to policy. enable people from these backgrounds, such tailor-make travel packages whilst taking The new policy, which was as travel suppliers and hotel staff, to embark control of the margin they make. This will implemented September on a bespoke training course and ongoing be followed by a series of dedicated follow- 3, has a streamlined four- support programme that will equip them up training courses over the next 20 weeks point scheme, which with the tools and skills to run their own and ongoing business development support, replaces a more travel franchises as part of the company. The alongside a digital training programme, as complicated scheme. The launch comes as the organisation reports an well as regular conferences and events. new policy includes a £59 increase in enquiries from these types of The first Travel Trade programme is to deposit, including a £2.50 experienced travel professionals, with over launch this month. ATOL charge, on all 10% of enquiries over the past 12 months For more details visit packages; a £59 deposit coming from airline, hotel industry and other rinfo.travelcounsellors.com/travel-trade- with no ATOL charges on ‘non-selling’ travel roles. programme or call 0808 231 2879. accommodation-only bookings; a £200 deposit New Catalonian hotel for golf lovers opens in Girona on Island Hopping HOTEL CAMIRAL is the latest hotel to open in the grounds of PGA Catalunya Resort. Located bookings including ATOL; near the historic town of Girona, an hour out of Barcelona, the hotel has 145 rooms and suites, and full payment on including duplex suites, which feature private balconies overlooking the swimming pool. The booking for flight-only. largest suite, the Presidential Suite, is 154sq.m and rooms have been designed by celebrated The cancellation policy Catalonian designer Lazaro Rosa-Violan. - if a customer cancels a The five-star property is adjacent to two championship golf courses and other activities on holiday up to 12 weeks offer include cycling, hiking, nature walks with the resident biologist, fishing, horse-riding and before travel - remains wine tasting. Golf lovers can also take tours of the course. the same. For more information, go to hotelcamira.com/en S03 TB 1409 2018 News 2_Layout 1 12/09/2018 11:22 Page 8

newsbulletin Brilliant Travel introduced online portal for homeworkers & MSTPs BRILLIANT TRAVEL, Barrhead Travel’s homeworking division, has launched an online portal for homeworkers and Managed Service Travel Partners (MSTPs) which includes an integrated system to allow access to direct debit payments, online document delivery and destination information. The portal also distributes trigger emails to keep customers informed at each Notes from stage of the booking process as well as a 24-hour web- based messaging service. The portal is an addition to company’s existing Normanton... technology support which includes an integrated intranet platform, telephone systems, a CRM database and in-house IT support. Linda Pyle, director of Brilliant Travel, said: “The portal will allow for an advanced streamline service that ’M BACK from one of my favourite places – Gouves in will bring members closer to their customers through Crete where I decided to have a quick week in the sun. an enhanced product offering including instant web IWhen I arrived, John and Mary Apartments was fully messages and user-friendly management tools.” booked (which I expected) so I rang Anna, my next favourite, who looks after Harristella Mar Apartments. It’s just around the corner which is handy. Anna and Yianni are a lovely couple but I recieved a shock when I arrived as she said they were full. This wasn’t a problem though as I was told I could stay in their winter flat instead in same building. I found myself with a huge kitchen, sitting room with two comfy settees, a big TV, and an open-plan dining room with a large table to fit six people. It also features a shower room and double bedroom and two balconies − bigger than my bungalow at home! As a bonus, Anna had cleared some space in her wardrobe for my clothes, which was very kind. I flew with TUI, which of course got me reminiscing about when I started at Thomson’s regional office when it opened on July 15, 1976 – 42 years ago! I had noticed when they were bringing drinks round that the trays in the trolley still had “Britannia” printed on them. It’s funny when you think back to the days when Thomson’s airline was called “Britannia” but some trays had “Air 2000” on them. I chatted to one of the more mature flight attendants and she told me she had started at Air UK and then First Choice and reflected on how Eco-chic boutique hotel in Thailand things have changed so much − these days, people are re-opens for travellers more careful with their oboard conversation as everyone THE LET’S Sea Hua Hin Al Fresco Resort in Thailand has is more aware about what might be considered offensive. re-opened for travellers, offering those who are conscious Wow! People are already booking tables for the of the environmental impact of their travels, a place to stay. Yorkshire Travel Ball on July 18, 2019 and the renamed The boutique hotel holds the accolade of a Gold Class ‘Love Travel Party’ − we thought one ball was enough and Award for Green Accommodation from the Ministry of we all know how travel trade people love to party, so Natural Resources. The resort’s commitment to its green there is a name change but the event is still on same ethos is reflected in the hotel’s eco-architectural design date − Tuesday, Feb 12, 2019 so do email me that minimises the overall environmental impact and locally [email protected] if you want a table. sourced produce that celebrates its locality. ‘The happiness in your life depends on the quality The resort has a waste management plan in place, using of your thoughts’ and ‘The heaviest thing you can carry glass water bottles and in-room toiletries that are non- is a grudge’. branded to avoid superfluous packaging and avoid more than 200 plastic water bottles being disposed each day. Furthermore, the hotel places newspapers within communal areas to encourage multi-use. The resort caters to food lovers, while reducing its by SANDRA MURRAY To respond to any carbon footprint in terms of the way food is transportated in Normanton, Yorkshire of Sandy’s comments email and frozen. A cap is placed on what the hotel buys and will only order produce that will be used with eco-friendly [email protected] producers and local farmers.

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agentbulletin AGENT Incentives

G Exodus is giving agents the chance WIN! WIN! WIN! to win a range of prizes in celebration of the launch of its WITH new brochure. Prizes include iPads, cases of wine and Love2shop vouchers and to enter agents need only to make any Exodus trip COMPETITIONS! booking by december 15. The incentive marks the launch of the operator’s first-ever trade brochure which showcases more than 150 of its best-selling adventures around the world. WIN AN XBOX ONE X WITH Visit exodus.co.uk to find out SEAWORLD PARKS & ENTERTAINMENT more. WIN A PRE-CHRISTMAS SHOPPING FAM TRIP G To HELP agents capitalise on the busy september booking period, PLACE TO SCOTTSDALE WITH MACERICH Travel 2 is offering quadruple T2 Rewards on bookings. Agents can WIN A 5-NIGHT STAY ON HALF-BOARD AND earn £12 on bookings valued MORE PRIZES WITH OUTRIGGER between £250 and £2,499 up to £100 on bookings valued above £10,000. WIN A CASE OF DELICIOUS SPANISH WINE Agents making a qualifying booking WITH VOYAGES-SNCF can claim their quadruple T2 rewards if they email the booking PAMPER DAYS, THREE COURSE MEAL FOR reference to TWO AT THE SHARD PLUS [email protected] no later FIVE ACCA KAPPA GIFT SETS WORTH £100 than september 30. For full EACH WITH HUMMINGBIRD details go to travel2.com For all competitions on the site visit G THRouGHouT sEPTEMBER, agents booking any Paul Gauguin Cruises’ travelbulletin.co.uk/competitions 2018 cruise will earn a £200 Lifestyle voucher. There is no limit to the number of bookings, so the more cruises agents book, the more money they can earn. All bookings must be made by september 30. Visit pgcruises.com AGENT COMPETITION

ETIHAD AIRWAYS is offering agents a chance to win a holiday to Abu Dhabi for AGENT TRAINING two. The winner will enjoy a three-night stay at the Grand Hyatt Abu Dhabi and A NEW series of training videos has been return Economy flight tickets. For a chance introduced by Tourism New Zealand. to win agents need to complete the airline's There are five videos in total with each video Online Training Course and become a addressing a key selling theme and answering certified Eithad Airways specialist by many questions asked by agents. Themes include September 30. overcoming barriers to travel, landscapes and wildlife, self-drive holidays, flying domestically in The five-module course covers all the New Zealand and the seasons and time of year products and services offered by the to travel. Between three and five minutes long, airline, its network and programmes. these bite-sized videos have been designed for time-pressed agents who want to pick up the basics of selling New Zealand. Go to traveltrade.newzealand.com

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newsbulletin SLS Las Vegas Haven adds paddleboarding to activity programme integrates W Hotel HAVEN HAS introduced stand-up water confidence with a paddleboarding paddleboarding sessions to its water- excursion available for guests who can SLS LAS Vegas recently based activity programme across swim 50 metres unaided. announced the W Hotel at selected holiday parks. As well as paddleboarding, other SLS Las Vegas has been Lake-based paddleboarding is on offer water-based activities on offer include integrated into the full at the company’s Lakeland and Primrose Aqua Jets, Turbo Paddlers, inflatables, resort operation and is Valley parks for guests aged eight and Water Walkerz and water confidence and now The Grand Tower. over who can swim unaided. There are learn-to-swim programmes. The SLS Las Vegas also mini paddleboarding lessons For travel agents who become a Haven brand will discontinue available for children aged six to nine Expert via the online course, free day membership as a who can swim 25 metres. At the Perran passes can be claimed as well as Starwood Tribute Portfolio Sands and Riviere Sands parks, sea- earning awards for bookings made Hotel & Resort. based paddleboarding is on offer. following completion. The Grand Tower will At Rockley Park, the paddleboarding For more information, go to continue as a Four programme is aimed at those with more HavenExpert.co.uk Diamond experience for guests, while existing reservations for the W Las Vegas past the August 17 Hoseasons reveals most visited holiday hotspots by Britons date of operational RESEARCH CARRIED out by Hoseasons found that out of the top ten most visited transfer will be honoured. hotspots in the UK by Britons this summer, Cornwall, Devon and Yorkshire came out on SLS Las Vegas has also top, with 12%, 11% and 8% of the company’s total bookings respectively. This comes as taken over operation of the holiday brand confirms a record number of bookings in it’s 74-year history. the spa, pool, lounge Simon Altham, the company’s MD for Revenue, commented that the number of UK and meetings space destinations visited is an indication of the strength of the UK tourism industry and located within the said: “There’s been huge investment in accommodation and facilities in all the Tower’s footprint. counties listed in our top ten over the last few years.” For bookings visit hoseasons.co.uk S05 TB 1409 2018 News 4_Layout 1 12/09/2018 11:00 Page 11

puzzlebulletin Su Doku Win a £50 M&S voucher in thetravel bulletinSu Doku prize puzzle Where Am I?

Number: 033 A «

B «

C «

D «

Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: [email protected] Closing date for entries is Thursday, September 20th. Solution and new Harry Potter fans might recognise this famous stretch of puzzle will appear next week. railway line used as a filming location in the second and third The winner for 31st August is Karen Trowbridge, Wessex movies. Spanning 1,000 ft. across and 100ft. above the Travel in Dorset ground the Jacobite steam train runs from here to Fort August 31st Solution: A=6 B=2 C=7 D=3 William and Mallaig in the summer months

Crossword Fill in the crossword to reveal the mystery location highlighted by the green squares.

Across Down 1. Major car hire company (4) 1. Blackpool-born tenor who recently switched 3. Capital of Liechtenstein (5) on the Illuminations (5,3) 6. Frankfurt International airport code (3) 2. European country (5) 7. Flows through Budapest (6) 3. ITV drama series based on a Thackeray novel 9. Cambridgeshire city, famous for its cathedral (6,4) (3) 4. The QE2 is now a floating hotel in this city (5) 10. Tenerife mount and national park (5) 5. Capital of Ethiopia (5,5) 11. Media and telecommunications company (3) 8. Popular Costa Blanca resort (8) 12. Japanese city (5) 13. Star sign (5) 14. The world's leading tourism group (3) 14. Puccini opera, set in 2 Down (5) 15. Capital of Rwanda (6) 16. San Francisco International airport code (3) 17. Italian cruise line (5) 18. Florida resort town, ___ Beach (4)

For the solution to the Crossword and Where Am I?

Number: 033 Number: Please see page 28

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Maldivian Resort offers ocean healing THE HURAWALHI Island Resort in the Maldives is inviting guests to join it’s new wellness programme. Set in the Lhaviyani Atoll, one of the Maldives’ most bio-diverse areas, Hurawalhi’s ‘At One with the Ocean’ programme includes a series of mindful practices, movements and therapies. Research suggests that oceans can bring a mental shift in the way we perceive our lives; teaching us about calmness, depth, intensity, harmony and open-mindedness. The wellbeing experts of Hurawalhi have therefore designed a programme to provide guests with a deep TIME TO BOOGIE...For 2019 Warner Leisure Hotels has a brand-new line up of star studded inner-connection with evening entertainment as it welcomes its Star Break acts. Live performances from X-Factor themselves, with the favourite Rebecca Ferguson, pop and jazz singer Mari Wilson and soul singer Mica Paris join a programme of famous faces that are back by popular demand for 2019. elements and themes of the ocean throughout. The ‘At One with the Warner Leisure welcomes new Star Break acts for 2019 Ocean’ programme will WARNER LEISURE Hotels has announced a Mari will perform at Bodelwyddan Castle, suit a wide range of tastes new line up of star studded evening North Wales, on November 9, 2019 from and includes: Yoga Under entertainment as it welcomes its Star £285 per person. the Sea - the world’s Break acts for 2019. Live performances Mica Paris is one of the UK’s most largest, all-glass from X-Factor favourite Rebecca Ferguson, respected female singers with a vocal range undersea restaurant that pop and jazz singer Mari Wilson and soul and power that ensured she was an instant will be converted into a singer Mica Paris join a programme of hit on the UK music scene. Releasing her yoga studio; Wave famous faces that are back by popular debut single and platinum selling album in Meditation on Dream demand for 2019. 1988, Mica has gone on to collaborate with Island - the ideal location As runner up on the seventh series of X respected artists such as David Gilmour, for a guided meditation; Factor, Rebecca Ferguson has gone on to see Prince, Jimmy Barnes, Jools Holland, Snorkeling the Island Reef critical and commercial success with her James Morrison and more. As a live - home to over 2,000 record-breaking debut album, Heaven, which performer, Mica has performed in the West species of sea life she co-wrote. Now on her fourth album, End and at the Royal Albert Hall and will including turtles, Ferguson has showcased herself as both a now bring her soulful style to Warner’s dolphins, the majestic songwriter and live performer and she brings Thoresby Hall in Nottinghamshire. Guests manta ray and reef her versatile style to selected properties in can book now for her Star Break sharks, as well as more 2019. Guests can see Rebecca Ferguson performance on August 31 which starts than 200 species of coral; perform live at Alvaston Hall, Cheshire, on from £319 per person. Sound Bath - an expert September 7, 2019 from £300 per person; or These three new acts will join popular therapist will put guests visit Sinah Warren, Hampshire, on November names from the holiday brand’s current in a deep state of 2 from £280 per person. Star Breaks line up including Alexander relaxation, mediation and Jazz and pop singer Mari Wilson will wow Armstrong, Matt Cardell, Brian Conley and healing, using a set of guests with her unique interpretation of the Jane McDonald, who will all return for Himalayan singing bowls songs of some of Britain’s famous female next year. and Balinese Massage at singers including Dusty Springfield, Petula Guests booking any of the Star Break the Duniye Spa with a Clark, Sandie Shaw and Cilla Black to name options listed will enjoy a three-night gentle massage using but a few. Following her recent Pop Deluxe weekend break based on two adults sharing acupressur to soothe and tour, Mari will perform iconic hits such as a Standard room inclusive of the Simply restore both the body and Don’t Sleep In The Subway, You’re My Dine package (English and continental the mind. World, Always Something There To Remind buffet breakfasts and three course For more information visit Me, and 24 Hours from Tulsa; as well her evening meals). hurawalhi.com 80s classic Just What I Always Wanted. Visit WarnerExpert.co.uk to find out more.

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Industry Insight by...

Embracing challenging clients and adapting to a changing industry should be encouraged, says Hisham Mahmoud, agency sales manager UK & Ireland for Kirker Holidays.

BEFORE I joined Kirker in 2005 I spent seven years head-on with the internet - so, what more can I do to working as a travel agent at the sharp end, and in support agents to compete more effectively in the terms of what we sold then and how we won current market, and how can AITO Agents help? bookings, if I am honest we managed pretty well We try to focus on communication and attend every without the need for AITO or AITO’s independent AITO networking and training event we can, as they are operators. Since then, however, I have become a a great way to exchange ideas and it is the best way to great supporter, and AITO Specialist Travel Agents learn from each other. The ‘frontline’ staff need are now the most dynamic and fastest growing training in promoting products tailor-made by the segment in our market this operators who support the year. So, what is the secret agent and their clients before, of their ongoing success? "The trend that seems to during and after the holiday. At One of the most Kirker, in common with all AITO surprising aspects of my separate a thriving agent from operators, we develop new, role is not what has niche products such as opera changed, but what has their competitors are those or walking holidays and then stayed the same. I often feel who adapt, and focus on work closely with agents to help that we are distracted by them tailor-make the right ‘what’s new’ and lose focus specialist products..." holiday to suit each individual on the very positive client’s needs. We are always opportunities that still exist for all those agents and looking for independent travel agents who share our operators who remain determined to look after the ambitions to add value and (in a perfect world) avoid consumers at the top end of the market. These are price reductions – but I appreciate that the reality is usually also the most demanding clients – and my often much more challenging. mission is to encourage colleagues and agents to I do believe passionately that there are still excellent celebrate when their most challenging clients need opportunities to improve relationships between help researching a niche holiday that will be tricky and independent, specialist agents and AITO’s tour time-consuming to fulfil. operators – and choosing to get involved with AITO As Agency Sales Representative I see many different Specialist Agents could be the best decision you make. aspects of the trade, and the trend that seems to Of course, the internet will continue to take the market separate a thriving agent from their competitors is that share but if we do our job right, I remain convinced those who adapt, and focus on specialist products, there is a bright future ahead. In the meantime, I am make positive headway when combined with excellent praying hard for cold, wet and miserable weather to customer service. Those selling on price compete encourage clients to book their Autumn short break.

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THE ADVANTAGE Travel Partnership will be hosting its first travel agent training session for selling to the over 50s’ market – Silver Traveller Training. Scheduled to take place next month and run in partnership with Silver Travel Advisor, agents will learn more about the over 50’s market and the many opportunities it presents, how to profile the customer and specific skills for selling to the mature traveller. Once agents have completed the training day they will become an accredited ‘Silver Travel Advisor Agent’. Advantage members can book their place at tinyurl.com/ybtzzmpg with a full-day of training costing £175 per delegate.

South African Tourism runs Facebook Live series to help New Thailand training travel agents sell South Africa module puts the focus AS PART of its ongoing commitment to Mpumalanga, the North West and the on local experiences supporting the UK & Irish travel trade, Northern Cape with the next two videos THE TOURISM Authority of South African Tourism (SAT) is running a planned to be broadcast on September 25 Thailand has added a new social media initiative designed to help and October 30. module to its agent training agents effectively sell South Africa. Tolene Van der Merwe, the tourism site called ‘Community The tourism organisation’s series of five organisation’s hub head for UK & Ireland, Based Tourism’. Facebook Live videos, dedicated to providing said: “Our travel trade strategy for 2018 has Emma Arnott, trade travel agents with insider insights on the consistently been to ensure that we are marketing executive, for the destination, is hosted by representatives engaging with and supporting the UK and tourism authority, said: “In from the tourism board and is being Irish travel trade wherever possible to line with our marketing broadcast via its UK & Ireland Travel Trade encourage growth from these markets. As objectives to increase more Facebook page every month. Each video the UK is our number one source of trade and consumer focuses on one region of the country with a international arrivals and Ireland interest in local tourism, special guest offering top tips on the best represents a fantastic opportunity for we’ve added this new experiences for holidaymakers. A live Q&A growth, it is vital that we work hard to drive module to highlight some of allows travel agents to engage directly visitor numbers from these two countries in the key areas, tours and with SAT and the special guest to receive order to achieve our overarching global goal activities the trade can sell instant responses to any burning questions of attracting five million more tourists to to customers wanting to they might have. South Africa within the next five years.” experience undiscovered The Facebook Live sessions will centre To check out the videos visit Thailand and to have a more on the Eastern Cape, the Western Cape, facebook.com/SouthAfricaTourism.UKandIr engaging experience with KwaZulu-Natal, Gauteng, Limpopo, eland.TravelTrade local Thai communities.” There is a new offers tab with airline and hotel trade discounts that agents are Win spa vouchers with Bourne Leisure’s ‘Train with Brainz’ encouraged to make the AGENTS WHO ‘Train with Brainz’ can now win spa vouchers and treat themselves to a most of. The organisation is healing massage or firming facial. also currently working on a Agents simply need to register a booking with one of Bourne’s three brands - Butlin’s new look trade hub which Haven or Warner Leisure Hotels – and successfully complete all ‘Train with Brainz’ will be a one-stop shop for online modules to be in with a chance of winning. training, offers, news, Throughout the interactive programme, the brand’s mascot Brainz will deliver details events & competitions due on the latest developments and product updates for all three brands. On successful to launch at the end of 2018. completion of the training course, agents can also receive a free day pass to experience Visit one of the properties along with bonus prizes dotted throughout the year. training.tourismsthailand. For more information and to log any bookings agents should head to BourneExpert.co.uk co.uk for more.

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eventbulletin THE 2018 AMResorts Summer Vibes tour saw the team visit Manchester, Birmingham, Horsham, Glasgow, Newcastle and London - all in just over three weeks. Throughout the tour the company trained nearly 400 agents on its ‘Amazing Sale’ - with 50% off adults, third person, teens & kids rates at selected AMResorts – and bookable up to September 30! Delicious food, beverages aplenty, music and prizes were enjoyed, take a look and see just how much fun they were!

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training

Discover all Alabama has to offer with new training platform ALABAMA TOURISM has launched a new online training portal, providing travel agents with a wealth of information and destination tips to help them become experts across all areas of southern US state. The training programme is split into eight modules with each one focusing on a specific subject, such as Alabama cities, adventure and activities and interesting history including the prominent roles played in both the American Civil War and American Civil rights movement. The platform is now live. Andy Facer, account director for Alabama Tourism in UK & Ireland, said: “We are really excited to be working with Online Travel Training and to educate travel agents on the great state of Alabama. We have designed a course that is easily digestible, so travel agents can get a good overview and understanding of the state including highlights of all of Alabama’s unique selling points which will help our travel agent VISIT MALDIVES’ recently held a training session for agents at Thomas Cook’s partners increase their knowledge and convert head office in Peterborough. Representatives from the tourism organisation enquiries into sales. There are also great provided agents with background information on the popular Indian Ocean giveaways and prizes to win throughout the year holiday destination and updated them on new tourism developments, such as the expansion of Velana International Airport and the opening of 23 new resorts for agents who complete the modules including this year. Pictured following their training session is, from the left, Raimonda a place on a fam in 2019.” Unguraityte, Anna Magalhaes and Helen Cross from Thomas Cook.

WeddingMoon training from Sandals SANDALS AND Beaches Resorts has launched the ‘Sandals WeddingMoon Specialist Training’ programme, providing agents with the opportunity to expand their knowledge on the company’s ‘Aisle to Isle’ wedding offering. The training sessions will be held in locations across the UK from mid-September to mid-December and each will be followed by a ‘Sandals Mini Masterclass’, equating to a full day of training from 09:00 to 17:00. Featuring Caribbean inspirations, enhanced food and beverage options and new ceremony and reception venues, the brand’s ‘Aisle to Isle’ concept looks to help clients customise every facet of their wedding day. The company also runs an intensive full day ‘Sandals MasterClass’ training programme, which touches briefly on the Aisle to Isle programme, with new dates also available to sign up to from mid-September to late-October. Agents interested in attending should contact their regional business development manager or visit sellingsandals.co.uk to find out more.

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Parklane to open in Limassol for March 2019 Cyprus reveals record arrival figures for first half of 2018 THE PARKLANE, a Luxury Collection Resort & Spa, is THE CYPRUS Tourism Organisation has announced that tourist arrivals for the first six due to open its doors in months of 2018 have outnumbered the total number arrivals ever recorded for a Limassol on March 4, 2019. January-June period. Sitting on 300m of Cyprus’ global tourist arrivals from January to June reached 1,645,149 a 12.4% – beachfront, the resort is increase on the same period in 2017 - and of these, there were 560,840 UK arrivals surrounded by 25 acres of representing a 9.7% increase. landscaped gardens and These strong figures have been attributed, in part, due to the tourism organisation’s will offer 274 rooms and promotion of its winter sun offering with February and March global visitor figures up suites which have been 23.4% and 36.4% respectively. Moreover, June saw the highest volume of tourists ever designed by Harrods recorded in Cyprus for that specific month. Interiors, with views over Christos Moustras, marketing director for the tourism organisation, said: “We’re the Mediterranean or delighted to see Cyprus continuing to perform well through the winter and are proud of Troodos Mountains. achieving a record breaking January to June period.” The resort will feature For more information go to visitcyprus.com three outdoor pools − one filled with seawater and Kanika upgrades Olympic Lagoon Resort in Agia Napa one for adults only − in FOLLOWING AN extensive renovation house team offers daytime activities and front of the main building, programme, the Olympic Lagoon Resort evening programmes for all ages and the surrounded by cabanas, Agia Napa from Kanika Hotels & Resorts new Xperience arena comes complete with waterbeds, and lounge has been upgraded to a five-star resort. huge screens and a state-of-the-art sound areas for outdoor dining The hotel group celebrated the property’s and lighting system for evening shows. For and drinks. It will have a opening as a five-star at the beginning of children, there are dedicated facilities such total of five restaurants, the summer with a special ‘Rockin’ as two fully supervised and separate clubs two bars and spa. Xperience’ event for guests along with the for Kids and Teens, a new and bigger kids An all-day kids club arrival of a custom-made Harley Davidson pool, an outdoor play area and facility will also be for its new entertainment venue – the entertainment programme. Those looking available for children upon Xperience Arena. for a more secluded holiday, have the opening and from May of Along with newly renovated rooms and choice to stay at one of the two adult wings next year, kids can hone suites, the property has also been further – the Fisherman’s Village and the Olympic their football skills with extended with the addition of a dedicated Bay – which offer private pools and the opening of a new kids’ pool, two new á la carte restaurants, complete relaxation for couples. Football Academy, with and the new entertainment space. The The hotel group has properties across training sessions from property now features five themed pools, a the main resorts on the southern coast of former professionals lazy river and an indoor pool. Cyprus: Alexander the Great Beach Hotel, including Rio Ferdinand The resort’s ‘Luxury All-Inclusive’ Olympic Lagoon Resort in Paphos, Olympic and Bobby Zamora. gastronomy programme includes a choice Lagoon Resort in Agia Napa, Elias Beach Rooms start from 200 of seven restaurants, four bars and coffee Hotel in Limassol and the Amavi in Paphos Euros per night and shops, a snack bar offering all day snacks – a couples-only hotel opening its doors on reservations are now open. and a gelateria for ice cream at any time. February 23, 2019. Visit parklanecyprus.com For entertainment, the ‘Kanika All-Stars’ in- Go to kanikahotels.com to find out more. to find out more.

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Cobalt Air rewards agents with 3% commission COBALT AIR is offering 3% commission on all new bookings from the UK to Cyprus and Greece up until the end of year. The new commission structure is only available through travel agents connected to the Global Distribution System (GDS) using UK BSP. The 3% will be deducted automatically at the time of booking. The Cypriot airline currently operates 20 flights a week from the UK: daily from Heathrow to Larnaca; six days a week from Gatwick to Larnaca; two days a week from Gatwick to Athens; three days a week from London Stansted to Larnaca; and two days a week from Manchester to Larnaca. In Help clients capture perfect snaps in Insta-Worthy Cyprus addition, the airline offers onward connections; for WITH ITS picturesque mix of cultural sights, rising and breaking during certain example, from Heathrow to blue waters, meze feasts and hillside weather conditions. Abu Dhabi via Larnaca villages, Cyprus offers myriad experiences three days a week. for clients to enjoy and capture on camera. Sweeping sunsets Flights from Heathrow The Mediterranean isle recently scored From its rare and diverse flora and fauna, and Gatwick operate on third place in a list of the most hash to its rolling hills and scenic coastline, two class Airbus A320 tagged destinations on Instagram for the Akamas Peninsula provides countless aircraft featuring large first quarter of 2018 and, to help photo opportunities and makes for a good bespoke seats in Business holidaymakers find the top things to do place for visitors to stop, roll out a Class and a 30” pitch in and most sharable snapshot spots, the blanket and enjoy the sunset. Economy Class. Flights Cyprus Tourism Organisation has put from Stansted and together a quick guide: Sharing platters Manchester feature an all From meze platters to moussaka, expertly Economy A319, but again in Majestic mountains crafted bread to freshly made halloumi, a 30” pitch. Those who venture to the top of the Cyprus offers many gastronomic Paul Simmons, chief Troodos Mountains, the largest mountain traditions and culinary delights for those commercial officer for the range in Cyprus, will be able to capture who just have to share a snap of their airline, said: “At Cobalt we mesmerising views of green peaks and dish before they tuck in. really value and Byzantine monasteries in the distance. The understand the role that range is dotted with characterful, hillside Hidden gems travel agents play in our villages, all of which are worth a visit in Aside from its popular beachside resorts, the industry. We also their own right thanks to their rural charm island destination has many charming understand that it is - Kalopanayiotis, Pedoulas and Kakopetria, hillside villages to be discovered. Idyllic sometimes a good idea to are a must see. villages like Omodos, Tochni and Lefkara, are give our partners in the all slightly different but boast similar stand trade a small advantage Mythical origins out features; stone built buildings, long over other channels. This The rumoured birthplace of the Greek cobbled paths, narrow streets and historical is why we have launched a Goddess of Love and Beauty, Aphrodite’s architecture along with bright colourful doors 3% commission scheme via Rock is a standout sea stack cluster that ideal for a striking background as visitors BSP on all Cobalt Air can be found in the shallow waters of explore their peaceful streets. bookings between now and Paphos. Tourists photograph the rock for December 31.” many reasons, namely its huge size but For more information go to also to capture the beauty of the waves visitcyprus.com

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Olympic Holidays expands winter offering in Cyprus OLYMPIC HOLIDAYS has announced an expansion of its winter flying programme to Cyprus, with two new weekly flights from Heathrow into Larnaca adding to its winter flying programme from eight UK airports to Paphos. A popular destination for the operator throughout the summer months, an increase in passenger demand for winter 2018 has seen not only the addition of these flights but also some new properties to the holiday brand’s portfolio. New to the operator is the Pyramos Hotel, located in the centre of Paphos for guests who wish to explore this historical city, and the Basilica Hotel which has been re-introduced. The operator will also be selling the Olympic Lagoon Resort Paphos throughout the winter season and for the first time. The luxury all-inclusive resort offers tailored accommodation options, facilities and services for families, couples and adults-only and is located in Kato Pahos, in front of the blue flag beach. A wide choice of WITH ITS PGA-awarded 18-hole golf course undergoing a 2.5million euro refurbishment, local dining options, activities and Tennis and Football Academy and a Retreat Spa by Atlantica, Aphrodite Hills Resort entertainment are available and makes for a good winter holiday option for clients seeking some sun, sea and luxury in Cyprus. The resort is home to 18 restaurants and bars, a Children’s Club and Village themed pools for all ages. Square with quirky boutiques, shops and an entertainment stage. Located on the coast The company will also be featuring and a 20 minute drive from Paphos airport, this five-star resort offers hilltop villas with the new five-star Amavi; the first views of the Mediterranean and is open 365 days a year with high-class service and custom-designed, couples-only, hotel activities available throughout. Rates start from approximately £356 per night for a three-bedroom superior villa with private pool. − developed under the Made-for-Two brand − in Cyprus and opening February 2019. The retreat will Columbia Beach Resort encourages water overlook the medieval castle and picturesque old harbour in Paphos, exploration with new scuba experiences have access to a Blue Flag beach via COLUMBIA BEACH Resort has launched a partnership with the Pissouri Village tropical and Mediterranean gardens, based Cyprus Diving Adventures, to offer guests five-star PADI certified diving and onsite spa with an outdoor pool, courses for all levels of experience. sauna, steam bath and relaxation and Encouraging the exploration of Cyprus’ underwater sites, the resort now offers treatment rooms. daily diving trips that can be customised to guests and their specific needs. Also newly introduced, the Whether a beginner wanting to become PADI certified or an experienced diver operator will be offering a looking to add Cyprus to their list of dive sites, guests can receive expert tuition selection of villas for the winter and guidance from one of the best dive schools on the island. Cyprus Dive season suited toward groups of Adventures only work on an individual or small group basis, taking groups of friends or family looking for some only two-four people with the same experience levels out onto the water. winter sun, Christmas and New Dive sites across Cyprus are varied with sites ranging from wrecks – including Year celebrations. the world-famous Zenobia Wreck – reefs, walls, caverns, caves and arches. As an example of packages, the Accessible via the shore or by boat, the Mediterranean waters are warm, offer company is offering seven nights at good visibility and an abundance of marine life. the Olympic Lagoon Resort Paphos in Daily trips are available to Paphos, Limassol, Latchi, Akamas and from a Deluxe Room Inland View from Pissouri Bay. All equipment is provided by Cyprus Dive Adventures, who will visit £972 per person travelling November Columbia Beach Resort to discuss all diving needs and book the excursion, as 10 on an all-inclusive premium basis. well as provide transportation to and from the chosen location on the day. Non- This includes flights, accommodation divers can join the excursion and enjoy a beach day of sunbathing and and transfers. snorkelling. Scuba excursions are bookable upon arrival at the resort via the Visit olympicholidays.com to find Guest Services Team. out more. For more information visit columbiaresort.com

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THE SAINT Lucia Tourism Authority’s online training programme has received a makeover − it now offers more interactive modules and video content, webinars and a better management system for fam trip requests. This is in addition to the existing and now refined marketing and sales collateral, news updates, factsheets, maps and images. Upon completion of the course agents will become a certified ‘Saint Lucia Expert’ (SLEx) opening up a number of benefits including exclusive agent Get a taste of discounts on the island, incentives throughout the year, the chance to join fams and digital marketing tools recognising an agent’s expert status in selling Saint Lucia. Visit saintluciaexpert.com Barbados with Funway FUNWAY HOLIDAYS is Caribtours launch ‘Our Caribbean’ brochure in 2019 collection promoting a series of holiday offers to celebrate LAST WEEK, Caribtours issued its 2019 properties on the island, and the British the Barbados Food & Rum collection comprising two brochures Virgin Islands with the re-opening of – Festival, taking place this ‘Our Caribbean’ and ‘Our Beautiful World’ Necker Island.” year on October 18-21. - with handpicked hotels, inspirational Throughout this month, agents can earn Malcolm Davies, itineraries and new experiences. During up to £200 worth of vouchers based on destination product September, the operator will also give booking value. In addition, agents who manager for the operator, customers the chance to save up to £300 make a booking in September, but include said: “This is one of the on any 2019 holiday booked. premium seats on British Airways flights most exciting food events Paul Cleary, the company’s managing will earn an extra £50 per booking. Using a in Barbados with some of director, said: “We are delighted to launch tiered voucher scheme, agents will receive the most talented chefs our 2019 brochure collection ‘Our vouchers depending on the booking value from the island and Caribbean’ and ‘Our Beautiful World’. I am and for every booking made between overseas joining the particularly excited to announce that we September 1-30, for travel in 2019, will be celebrations this year. The are expanding our Greece and South entered into a prize draw to win a luxury festival is all about African programme, which despite being stay at the newly renovated Fairmont Royal showcasing Bajan cuisine fairly new destinations for us, have proved Pavilion, Barbados with British Airways and the historic role of hugely popular in the past year. We are flights and transfers. rum in local life complete also proud to support destinations such as Go to caribtours.co.uk or call 0203-553 7543 with cook-offs, Anguilla, increasing our offering to four for more details. gastronomic dinners in top restaurants and mixology Jamaica launches next stage of #JoinMeInJamaica campaign demonstrations.” THE JAMAICA Tourist Board has launched the second phase of its #JoinMeInJamaica As an example of campaign; a series of eight 60-second inspirational videos with Jamaican personalities packages over the dates of sharing their stories and passion for the Caribbean island. the event, the operator is Imani Wilmot features in the first video, describing what she loves about Jamaica’s surf offering seven nights scene and promising visitors a one-of-a-kind Jamaican experience. Showcasing her staying at the Ocean Two creativity through poetry, photography, surfing and dance, Imani goes by the nickname of Resort (room only) in ‘SoulKisser’ and with her father dubbed ‘the godfather of Jamaican surfing’, and her Barbados from £1,350 per brothers professionals in the sport, it was a natural choice for the tourist board to make person based on two Imani one of its brand ambassadors. In Imani’s own words: “We're so proud of Jamaica adults sharing and flying that we want to share it with everybody.” out from Gatwick with To check out the video go to the Visit Jamaica UK Facebook page or for more destination American Airlines. go to visitjamaica.com Visit funway4agents.co.uk

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THE VILLA Collection is currently running an agent competition in line with the Caribbean Tourism Organisation’s ‘Caribbean Month’ whereby agents making a booking through the operator to any of its Caribbean destinations will be in with a chance of winning a two- night hotel break in the UK. Bookings can be of any value and for any travel date but must be made by the end of September with one entry per booking. The winner will be drawn on October 15. For more details go to thevillacollection.co.uk/travel-agents

Win a Caribbean break with Sandals & Beaches Resorts’ Big Autumn Sale SANDALS & Beaches Resorts is selected resorts, room categories For a chance to win, agents must giving agents the chance to win one and travel dates. Some of the most make a Club Level or Elite Butler of ten Caribbean stays for two to significant discounts are offered on room booking by October 28 and coincide with its Big Autumn Sale. Club and Butler Suites, including the register it with their regional The new ‘Suite Stay’ incentive will brand’s LoveNest Suites, and the sale business development manager. The see one five-night stay for two given features a range of deals on all room more bookings agents make, the away every week when agents make categories for 2018, 2019 and 2020 more chance they have of winning. bookings for selected Club or Butler holidays across the company’s 19 Booking winners will be announced Level rooms. The sale offers clients Caribbean resorts with departures from each week. savings of up to 45%, along with an London, Scotland and Manchester, plus Visit sellingsandals.co.uk for more extra £325 off per booking on twin-centre itineraries. information.

Smile with the Dominican Republic THE MINISTRY of Tourism of the Dominican Republic has Pick up Love2Shop vouchers in launched its ‘Smile’ campaign, focusing on distinctive AMResorts’ ‘Amazing Sale’ qualities – such as the destination’s natural beauty and Dominican hospitality – that will kindle contagious smiles AMRESORTS IS running its ‘Amazing Sale’, between tourists and locals alike. providing customers with a range of discounts – Magaly Toribio, the ministry’s marketing advisor, said: with 50% off adults, third person, single occupancy, “The ‘Smiles’ campaign offers a new approach to teens and kids rates at selected properties. – destination advertising promoting one of the most The campaign booking period runs until valuable but intangible assets of our country; happiness. September 30, and is applicable to departures Happiness is not just a feeling in our country but a way of between May 1 and October 31, 2019. life. The campaign uses stunning visual images and The saving means that at some resorts attractive and eloquent content to capture the true warm customers can book higher room categories for a and welcoming essence of the Dominican Republic, while lower rate than the leading room type, and at others extending a personal invitation to visitors from all corners family rooms are also included in the promotion. of the world to experience it firsthand, causing an endless For example, a family booking a summer holiday to and contagious smile.” the Dreams Puerto Aventuras Resort & Spa can The campaign will promote the north and east coast of enjoy 50% off the Family Deluxe Ocean View room the country with two videos; one that shows the range of category and upwards. For adults wanting extra the island’s offering, starting in Santo Domingo and luxury for less, at Secrets the Vine Cancun, the travelling to the white sands of the east coast in Juan Dolio, Preferred Club Junior Suite Ocean View room is La Romana and Punta Cana; and a second inviting visitors cheaper than the lead-in room type. to explore the north coast to participate in adrenaline Travel agents making by September 30 will also pumping activities such as kite-surfing in Cabarete, be eligible to receive Love2Shop vouchers; bookings cultural exploration in Puerto Plata, the natural beauty in for travel in 2018 will receive £10 Love2Shop Samaná and gastronomic highlights in Sosúa and Miches. vouchers per booking and those for travel in 2019 In addition to the launch of the campaign, the Dominican will receive £30 Love2Shop vouchers per booking. Republic has revealed that the first seven months of 2018 For more information visit amragents.blog/ saw the arrival of more than 4.1 million visitors, an special-offers increase of 5.9% compared to the same period last year. For more details visit GoDominicanRepublic.com

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Royal Caribbean’s Perfect Day at CocoCay coming soon for May 2019 ROYAL CARIBBEAN has announced May next year as the above the ground providing one of the highest vantage date for its debut of ‘Perfect Day at CocoCay’, an island points in The Bahamas. resort in the Bahamas created exclusively for its guests. Alternatively, those looking to take it easy can relax In a USD$200 million transformation, the island will with a cocktail around the Oasis Lagoon, the Caribbean’s blend both thrilling and relaxing experiences to cater to all largest freshwater pool complete with a swim-up bar and aspects of a family holiday in the Caribbean. in-pool loungers, or enjoy the exclusivity of the Coco An onsite Water Park will feature two water towers Beach Club, which will offer an upscale island with 13 slides (the most slides found in any water park experience and private overwater cabanas. in the Caribbean); the Caribbean’s largest wave pool; a Two beaches have also been specially designed: Chill 135ft ‘Daredevil’s Peak’ waterslide; and a kid-friendly Island with plentiful cabanas and daybeds for relaxation; obstacle course pool. A 1,600ft. zipline at up to 50ft in and the activity-packed South Beach with volleyball, height will also crisscross the island and a helium beachside basketball, soccer, paddle-boarding, glass- balloon, named ‘Up, Up and Away’, will float up to 450ft. bottom kayaking and water-zorbing. S09 TB 1409 2018 Caribbean 2_Layout 1 12/09/2018 12:01 Page 26

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St. Kitts fam incentive closing soon THE ST. KITTS Tourism Authority (SKTA) is running an incentive in which the top five agents who log the most St. Kitts package holidays between January 1 and September 30, 2018 can win a spot on a four-night fam trip to the island this November. The tourism board is encouraging all agents to ensure that they are logging all of the St. Kitts THE ELITE Island Resorts Group has reported that it continues to enjoy strong bookings from package holidays that travelling Brits, particularly repeat stays from couples and families at its locations on Antigua, St Lucia, Barbados and Palm Island Grenadines. Work is progressing on the luxury Hammock Cove they book into the St. Kitts project on Antigua, which marks the newest addition to the group and scheduled to open in July 2019, Rewards Programme site, whilst the St James’s Club & Villas Antigua benefits from a $7million upgrade. Also on the island, the in order to be in with a Galley Bay Resort & Spa has now completed its multi-million dollar renovation, which includes the chance to win. opening of a new beachfront yoga pavilion. This summer the pavilion played host to the Caribbean’s Racquel Brown, CEO of first ‘Fat Buddha Yoga Retreat’ takeover, in partnership with founder and Nike Ambassador Jessica Skye, an experience which will exclusively return for July 1-6, 2019. tourism authority, said: “We feel that it is important to reward Premier Holidays’ unveils new 2019 Caribbean packages those who are PREMIER HOLIDAYS has introduced a and-breakfast and flights. consistently inspiring new selection of Caribbean resorts into The family-friendly St James Club and Brits to come to the its 2019 portfolio. Villas has also been introduced into the island of St. Kitts, and we In Barbados, the operator has added operator’s Antigua offering, appealing to believe it is important several new resorts including Cobbler’s families and couples. A seven-night all- that our most hard- Cove, located on the west coast of the inclusive stay is from £1,639 including working agents have the island and offering country house flights and transfers. opportunity to experience comfort, with a seven-night stay with The resorts feature in the holiday St. Kitts and everything it flights and transfers starting from £1,899 company’s 2019 Beaches brochure, valid for has to offer, first-hand. per person. Also new is the four-star travel until December 2019. Agents can also “We highly value our UK Accra Beach Hotel and Spa, tucked away earn between £25-£150 for every Caribbean agents, so we would like on the sands of Rockley Beach on the booking, depending on value. to reward our top agents south coast of Barbados, with prices Visit trade.premierholidays.co.uk or call as a way to say ‘thank you’ leading in at £1,055 for seven nights bed- 08444-937 444 to find out more. from all of us at the St. Kitts Tourism Authority.” The Rewards Programme also offers a Grenada welcomes its first contemporary-designed year-round agent luxury resort opening on Grand Anse Beach incentive of £10 per booking for all package LAUNCHING ON November 1 is the Silversands Grenada, the first major resort project to holidays to the island open on Grand Anse Beach in 25 years, and a new option to offer to discerning travellers that are a minimum of looking to experience Grenada the ‘Spice of the Caribbean’. – seven nights, with four A new member of The Leading Hotels of the World, the resort features modern hotels offering an architecture and a contemporary minimalist design anchored by a 100m pool the – additional £10 for longest in the Caribbean. Accommodation will span across two main buildings off Grand package bookings which Anse Beach, encompassing 39 open-plan guestrooms, three one-bedroom suites, and a include their hotel – sprawling 2,066sq.ft penthouse with sweeping views of the sea and resort grounds from these include Belle Mont two private terraces. All rooms, suites and villas will feature modern open floor-plans Farm, Ocean Terrace Inn, with floor-to-ceiling windows, king-size platform beds surrounded by remote controlled Park Hyatt St. Kitts and curtains ideally situated for maximum views, minimalistic furniture and muted colours Sugar Bay Club. wedded to a high-spec entertainment system. Head over to St Kitts’ My Guests will also have access to the Silversands Spa and three diverse dining outlets Booking Rewards page including traditional Grenadian fare, modern Asian-inspired cuisine, and a curated cigar (tinyurl.com/y8npuw5g) to and rum lounge. The property is to partner with local tour operators and guides to find out more or for more connect guests with the island’s landscape; from waterfall chasing and scuba dives, to destination information exploring historical sites, centuries-old rum distilleries and organic farm tours. visit stkittstourism.kn Go to silversandsgrenada.com for more information.

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puzzlesolutions IBEROSTAR HOTELS & Resorts opened the doors to its new luxury hotel in Crossword: Across: 1. AVIS, 3. VADUZ, 6. FRA, 7. DANUBE, 9. ELY, 10. TEIDE, 11. SKY, Havana this week. The Iberostar Grand Packard is set to become the hotel 12. OSAKA, 14. TUI, 15. KIGALI, 16. SFO, 17. COSTA, 18. PALM. group’s flagship for quality and exclusivity in Cuba. It combines the Down: 1. ALFIE BOE, 2. ITALY, 3. VANITY FAIR, 4. DUBAI, 5. ADDIS ABABA, building’s original architecture and the renovation of its 1911 façade, 8. BENIDORM, 13. ARIES, 14. TOSCA. offering guests 321 rooms as well as luxury services and amenities. Highlighted Word: ANKARA The opening of the classic building will coincide with preparations to celebrate the 500th anniversary of the founding of Havana and the 25th Where Am I?: Glenfinnan Viaduct, Inverness-shire, Scotland anniversary of the hotelier’s presence in Cuba.

We asked our staff the following question this week: Where has been the most awe-inspiring place you have visited?

Jeanette Ratcliffe Bill Coad Publisher Account Manager [email protected] [email protected] Stonehenge. The Tunnels in Vietnam.

Adam Potter Matt Gill Features Editor Senior Account Manager [email protected] [email protected] exploring the deserts of Abu Dhabi.

Sarah Terry Georgia Lewis Account Manager News Team [email protected] [email protected] Angkor Wat, Cambodia.

Hannah Carter Hiriyti Bairu Events & Sales Administrator News Team [email protected] [email protected] Las Vegas!

Ashweenee Beerjeraz Lauretta Wright Sales & Events Assistant Contributing Editor [email protected] [email protected] Streatham. Whitehaven Beach in Queensland, Australia.

Miriam Brtkova Paul Scudamore Designer Contributing Editor [email protected] The Treasury, Petra, Jordan. Sagrada Familia - Barcelona.

Simon Eddolls Sales Director Lucia Mathurin Junior Designer [email protected] [email protected] Egypt. St.Lucia

Tim Podger Account Manager - Far East Eugenia Nelly Mendes Head of Production [email protected] [email protected] Victoria Falls. The Seychelles.

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